UX Researcher (x,f,m)

📍 Job Overview

Job Title: UX Researcher (x,f,m)

Company: DKB Code Factory

Location: Berlin, Germany

Job Type: Full-time

Category: User Experience (UX) Research / Customer Experience (CX) Research

Date Posted: April 02, 2026

Experience Level: Mid-Senior Level (5-10 years)

Remote Status: On-site (with potential for hybrid arrangement)

🚀 Role Summary

• Drive the understanding of business customer needs and workflows within the banking sector through rigorous qualitative and quantitative UX/CX research methodologies.

• Translate complex user behaviors and requirements into actionable insights that directly inform product strategy, UX/UI design, marketing, and sales initiatives.

• Develop critical user artifacts such as personas, customer journeys, and usage scenarios to foster a deep, shared understanding of the target audience.

• Actively manage stakeholders by presenting research findings, facilitating workshops, and championing a user-centered perspective in decision-making processes.

• Collaborate cross-functionally with product management, design, marketing, and sales teams to ensure holistic and user-centric development of banking solutions for business clients.

📝 Enhancement Note: This role is positioned within DKB Code Factory, suggesting a focus on digital transformation and innovation within the DKB banking group. The emphasis on "business customers" and "banking" indicates a specialized B2B research focus, requiring an understanding of complex financial services and digital product lifecycles. While not explicitly stated as remote, the "hybrid" AI derivation suggests potential flexibility beyond a strict on-site requirement, which is common for many roles in Berlin.

📈 Primary Responsibilities

• Research Planning & Execution: Design and implement comprehensive research plans utilizing a broad spectrum of qualitative (e.g., in-depth interviews, contextual inquiries, usability testing) and quantitative (e.g., surveys, behavioral data analysis) research methods tailored to business banking needs.

• Insight Generation & Synthesis: Analyze user data, identify critical patterns in usage behaviors and evolving requirements across diverse business customer segments and industries, and synthesize findings into clear, compelling narratives.

• Artifact Creation: Develop and maintain user personas, detailed customer journey maps, and realistic usage scenarios that accurately represent the experiences and needs of DKB's business clients.

• Recommendation Development: Formulate clear, concise, and actionable recommendations based on research insights, prioritizing impact and feasibility for product teams, UX/UI designers, marketing specialists, and business stakeholders.

• Stakeholder Engagement & Communication: Proactively present research findings and strategic recommendations to diverse audiences, facilitate collaborative workshops to foster alignment, and effectively advocate for the user's perspective in cross-functional decision-making forums.

• Cross-Functional Collaboration: Work in close partnership with Product Management, UX/UI Design, Marketing, and Sales teams to ensure a unified and user-centric approach to developing and refining banking solutions, including financing, digital payments, and liquidity management tools.

• Impact Measurement: Contribute to the ongoing evaluation of implemented solutions by gathering feedback and data to measure the impact of research-driven changes on customer experience and business objectives.

📝 Enhancement Note: The responsibilities highlight a strategic role where research is not just about data collection but about driving tangible business outcomes and shaping product strategy. The emphasis on "stakeholder management" and "cross-functional collaboration" indicates the need for strong influencing and communication skills, essential for a mid-to-senior level operations-adjacent role.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's or Master's degree in Human-Computer Interaction (HCI), Psychology, Sociology, Design, Computer Science, or a related field is typically expected for UX research roles.

Experience: Extensive experience (5-10 years) in UX/CX Research, User Research, or Customer Insights, with a proven track record of managing end-to-end research projects from planning through to impact measurement.

Required Skills:

• Qualitative Research Expertise: Proficient in designing and conducting user interviews, usability testing, contextual inquiries, and focus groups.

• Quantitative Research Proficiency: Skilled in survey design, data analysis, and deriving actionable insights from statistical data.

• B2B Research Acumen: Demonstrated experience and success in conducting research within a Business-to-Business (B2B) context, ideally within financial services or similarly complex industries.

• User Journey Mapping & Persona Development: Ability to create compelling and insightful customer journey maps and user personas to represent target audiences.

• Actionable Insight Translation: Proven ability to translate complex research findings into clear, prioritized, and actionable recommendations for product and business teams.

• Stakeholder Management & Presentation: Excellent communication, presentation, and workshop facilitation skills, with the ability to influence diverse stakeholders.

• Language Proficiency: Fluency in both German and English (written and spoken) is essential for effective communication within the organization and with its customer base.

• Product Lifecycle Understanding: Familiarity with the full product development lifecycle, from ideation and prototyping to launch and iteration.

Preferred Skills:

• Financial Services Domain Knowledge: Specific experience or a strong understanding of the banking and financial services industry, including its unique customer needs and regulatory landscape.

• Advanced Analytics Tools: Familiarity with advanced statistical analysis software or platforms.

• Agile Methodologies: Experience working within Agile development environments and integrating user research into iterative product development cycles.

• Design Thinking Facilitation: Experience in leading design thinking workshops and fostering innovation through user-centric processes.

📝 Enhancement Note: The emphasis on B2B and financial services is critical. Candidates should be prepared to discuss how they've navigated complex stakeholder environments and the unique challenges of researching business users who have different motivations and decision-making processes compared to B2C users. The bidirectional language requirement is a strong signal of the role's international or at least bilingual operational context.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• End-to-End Research Case Studies: Showcase 2-3 comprehensive case studies detailing the entire research process from problem framing and research design to data analysis, insight generation, and the impact of recommendations.

• Methodological Diversity: Demonstrate proficiency in a variety of qualitative and quantitative research methods within your portfolio, highlighting how you selected the appropriate methods for specific research questions.

• B2B Focus: Include at least one significant project focused on B2B customers, detailing the unique challenges and insights derived from this context.

• Actionable Recommendations & Impact: Clearly articulate the specific recommendations made and provide evidence (quantifiable where possible) of the impact these recommendations had on product development, user experience, or business outcomes.

• Stakeholder Collaboration Examples: Illustrate instances where research findings were presented to and acted upon by stakeholders, showcasing your ability to influence decision-making.

Process Documentation:

• Research Design Documentation: Examples of well-structured research plans, including clear objectives, participant criteria, methodologies, and timelines.

• Analysis & Synthesis Outputs: Samples of synthesized research findings, such as detailed reports, summarized insights, persona documents, and customer journey maps.

• Recommendation Frameworks: Examples of how research insights were translated into clear, prioritized, and actionable recommendations, potentially including mock-ups or strategic proposals.

📝 Enhancement Note: For this role, a portfolio is crucial. Candidates should focus on demonstrating their ability to connect research activities directly to business impact and product decisions. The B2B aspect and the ability to translate findings into actionable steps for product and business teams will be key differentiators. The language requirement may also mean that portfolio materials should be presentable in both German and English, or at least that key findings can be articulated in both.

💵 Compensation & Benefits

Salary Range: Based on industry data for experienced UX Researchers in Berlin, Germany, with 5-10 years of experience and specialized B2B/Financial Services expertise, a competitive annual salary range is estimated to be between €65,000 and €85,000 gross. This range accounts for the cost of living in Berlin and the specialized nature of the role within a financial institution.

Benefits:

• Team Events & Social Activities: Opportunities for team-building events, after-work gatherings, and fostering a strong community spirit.

• Professional Development Support: Investment in employee growth through training, workshops, conferences, and support for personal development.

• Collaborative Work Environment: A culture that encourages idea exchange, mutual support, and shared success.

• Modern Technology & Tools: Access to up-to-date technology and research tools to facilitate effective work.

• Contribution to Innovation: The opportunity to significantly influence the future of digital banking solutions for business customers.

• Potential for Hybrid Work: While on-site is confirmed, the AI derivation suggests potential flexibility for hybrid work arrangements, common in the Berlin tech/finance scene.

Working Hours: A standard full-time work week, likely around 40 hours, with potential for flexibility in scheduling, common in the tech and innovation sectors in Germany.

📝 Enhancement Note: The salary estimate is based on current market rates for experienced UX Researchers in major German tech hubs like Berlin. The specific range can vary based on the final candidate's exact experience, negotiation skills, and DKB Code Factory's internal compensation structure. The inclusion of "Team events" and "Professional development support" aligns with typical German corporate benefits.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Technology (FinTech) / Banking Technology, with a focus on digital transformation and innovation within the established banking sector.

Company Size: DKB Code Factory is part of the DKB (Deutsche Kreditbank AG) group, which is a significant player in the German banking landscape. DKB Code Factory itself is likely a dedicated innovation hub or technology unit, suggesting a more agile and startup-like environment within a larger corporate structure.

Founded: DKB was founded in 1995, indicating a stable, established financial institution. DKB Code Factory is likely a more recent initiative focused on modernizing and digitalizing services.

Team Structure:

• Operations: The role will operate within a dedicated UX/CX Research function, likely part of a broader product development or digital innovation department.

• Reporting: The UX Researcher will likely report to a Head of UX Research, Lead UX Researcher, or a Director of Product/Design.

• Collaboration: Close, continuous collaboration is expected with Product Managers, UX/UI Designers, Marketing Specialists, Sales Representatives, and potentially Engineering teams.

Methodology:

• Data-Driven Decision Making: A strong emphasis on using user research and data to inform product strategy and design decisions.

• Agile & Iterative Development: Likely operates within an Agile framework, requiring continuous feedback loops and iterative improvements based on user insights.

• User-Centricity: A core value that places the business customer at the center of all product development and service design efforts.

Company Website: https://www.dkbcodefactory.com/

📝 Enhancement Note: DKB Code Factory appears to be positioned as the innovation engine for DKB, focusing on creating modern digital experiences. This implies a culture that values agility, experimentation, and a forward-thinking approach, contrasting with potentially more traditional banking operations. The "x,f,m" in the title indicates an inclusive hiring approach, welcoming applicants of all genders.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at a Mid-Senior to Senior level, requiring significant autonomy and expertise in research methodologies and strategic application. The expectation is for the individual to own research projects end-to-end and influence product direction.

Reporting Structure: Typically, a UX Researcher at this level would report to a Lead UX Researcher, UX Research Manager, or a Director of Product/Design. This provides a clear reporting line while also requiring significant cross-functional collaboration with peers and stakeholders in product, design, and business units.

Operations Impact: The UX Researcher's impact is crucial for shaping the entire customer experience for DKB's business clients. By uncovering needs and validating solutions, they directly influence product adoption, customer satisfaction, retention, and ultimately, revenue generation through improved service offerings and client engagement in areas like digital payments and financing.

Growth Opportunities:

• Specialization: Opportunity to deepen expertise in B2B UX research, financial services, or specific product areas like digital banking solutions.

• Leadership: Potential to move into a Lead UX Researcher role, mentoring junior researchers and managing larger research initiatives.

• Cross-Functional Transition: With strong collaboration and strategic insight, there may be opportunities to transition into Product Management or UX Strategy roles.

• Skill Expansion: Continuous learning through participation in industry conferences, workshops, and internal DKB training programs.

📝 Enhancement Note: The "Code Factory" name suggests a fast-paced, innovative environment where learning and development are likely prioritized. The role offers a clear path for growth within specialized research or broader product leadership roles, especially given the strategic importance of understanding the business customer in the competitive FinTech landscape.

🌐 Work Environment

Office Type: DKB Code Factory likely operates from a modern office space designed to foster collaboration and innovation, possibly in a co-working or dedicated tech hub environment within Berlin. The description implies a vibrant and community-focused workspace.

Office Location(s): The primary location is Berlin, Germany. Specific office details would need to be confirmed, but it's expected to be in a well-connected area of the city.

Workspace Context:

• Collaborative Spaces: The environment is designed for interaction, with meeting rooms, brainstorming areas, and open-plan spaces that encourage spontaneous collaboration.

• Technology Access: Researchers will have access to necessary software, hardware, and potentially specialized research tools for conducting studies.

• Team Interaction: Frequent opportunities to interact with UX/UI designers, product managers, and other cross-functional team members, fostering a shared understanding and integrated workflow.

Work Schedule: A standard full-time schedule (likely 40 hours/week) is expected. While the core hours will be set, the company culture may offer some flexibility in terms of start and end times, accommodating personal needs while ensuring availability for team collaboration and client interactions. Given the "hybrid" AI derivation, some remote work days might be possible, requiring self-discipline and effective remote collaboration tools.

📝 Enhancement Note: The emphasis on "togetherness" and "community spirit" suggests an office environment that values in-person interaction and team cohesion. While "hybrid" is indicated, the core operations of a research role often benefit from in-person collaboration for workshops and team syncs, especially in a complex B2B context.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A brief call with a recruiter to assess basic qualifications, cultural fit, and interest in the role and DKB Code Factory.

• Hiring Manager Interview: In-depth discussion with the hiring manager focusing on experience, research philosophy, B2B expertise, and understanding of the banking sector. This is a key stage to elaborate on your research approach.

• Portfolio Presentation & Case Study: A dedicated session where candidates present 1-2 detailed case studies from their portfolio. This will likely involve a deep dive into research methodology, insights, recommendations, and impact. Expect detailed questions on your decision-making process.

• Cross-Functional Team Interview: Interviews with key collaborators (e.g., Product Manager, Lead UX Designer) to assess teamwork, communication skills, and ability to integrate research into product development workflows.

• Final Interview/Offer: Potentially a final conversation with a senior leader to confirm fit and discuss offer details.

Portfolio Review Tips:

• Structure Your Case Studies: For each case study, clearly outline the problem, your role and responsibilities, the research methods used, key findings, actionable recommendations, and the resulting impact. Use visuals where appropriate.

• Highlight B2B Nuances: Specifically address how you tailored your research for business customers and the unique insights you gained.

• Demonstrate Impact: Quantify results whenever possible. If direct impact is hard to measure, explain the logical chain of how your research influenced decisions and expected outcomes.

• Be Prepared for "Why": For every decision you made (methodology, analysis, recommendation), be ready to explain your rationale.

• Tailor to DKB: If possible, show awareness of DKB's business and customer base and how your skills align with their specific challenges.

Challenge Preparation:

• Mock Research Scenario: You might be given a hypothetical problem or product and asked to outline a research plan, including objectives, methods, and target participants.

• Data Interpretation: You could be presented with sample research data (e.g., survey results, interview snippets) and asked to interpret it and draw conclusions.

• Recommendation Formulation: Be ready to propose actionable recommendations based on provided research findings, considering business constraints and goals.

📝 Enhancement Note: The portfolio presentation is likely the most critical part of the interview process. Candidates should invest significant time in preparing compelling case studies that showcase their end-to-end research capabilities, particularly within a B2B context. Highlighting the ability to drive tangible business outcomes will be key.

🛠 Tools & Technology Stack

Primary Tools:

• Qualitative Research Platforms: Tools for conducting remote interviews and usability testing (e.g., UserTesting.com, Lookback, Maze, Dovetail for synthesis).

• Survey Tools: Platforms for creating and distributing surveys (e.g., SurveyMonkey, Typeform, Qualtrics).

• Data Analysis Software: Tools for qualitative data analysis (e.g., NVivo, Dovetail) and potentially quantitative analysis (e.g., SPSS, R, Python libraries like Pandas).

• Collaboration & Documentation: Tools for team collaboration and knowledge sharing (e.g., Confluence, Miro, Figma for sharing journey maps and personas).

Analytics & Reporting:

• BI/Dashboard Tools: Familiarity with how research insights feed into dashboards (e.g., Tableau, Power BI) to track user behavior and experience metrics.

• Web Analytics: Understanding of tools like Google Analytics to correlate user behavior with broader site/app usage data.

CRM & Automation:

• CRM Systems: Awareness of how CRM data (e.g., Salesforce, HubSpot) can inform customer segmentation and research participant recruitment, though direct CRM management is unlikely.

• Project Management Tools: Experience with tools like Jira or Asana for tracking research project progress within Agile workflows.

📝 Enhancement Note: While the role is focused on research, an understanding of how research findings integrate with broader product development tools and analytics platforms is beneficial. Proficiency in specialized UX research tools and data synthesis platforms will be essential.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and advocating for the needs of the business customer in all product and service decisions.

• Curiosity & Continuous Learning: A drive to explore, ask questions, and stay abreast of evolving research methodologies, user behaviors, and industry trends.

• Collaboration & Teamwork: Valuing shared insights, mutual support, and collective problem-solving to achieve common goals.

• Impact & Actionability: Focusing research efforts on generating insights that lead to tangible improvements and measurable business outcomes.

• Inclusivity: Embracing diverse perspectives, as indicated by the "x,f,m" in the job title, fostering an environment where all team members feel valued and respected.

Collaboration Style:

• Cross-Functional Integration: Actively embeds research within product development cycles, working closely with design, product management, and engineering.

• Workshop Facilitation: Regularly leads workshops to share insights, gather feedback, and align stakeholders on user needs and proposed solutions.

• Knowledge Sharing: Proactively shares research findings and best practices across teams to build a collective understanding of the user.

• Constructive Feedback: Engages in open, honest communication, providing and receiving feedback constructively to drive continuous improvement.

📝 Enhancement Note: The "a_place_to_stay_yourself" and "a_place_to_stay_together" themes suggest a company culture that balances individual expression and contribution with strong team cohesion and mutual support. This is a positive indicator for a collaborative research role.

⚡ Challenges & Growth Opportunities

Challenges:

• Complexity of B2B Banking: Navigating the intricate needs, diverse user roles (e.g., decision-makers, end-users), and stakeholder landscapes within business banking can be complex.

• Data Synthesis & Translation: Effectively synthesizing large volumes of qualitative and quantitative data into clear, digestible insights and actionable recommendations for varied audiences.

• Influencing Stakeholders: Gaining buy-in and driving action from diverse stakeholders who may have competing priorities or different perspectives on user needs.

• Measuring Research Impact: Demonstrating the tangible ROI and business impact of UX research efforts in a way that resonates with business leaders.

Learning & Development Opportunities:

• Deep Dive into FinTech/B2B: Gaining specialized knowledge in the financial technology and B2B services sector, understanding its unique user behaviors and market dynamics.

• Advanced Research Techniques: Opportunities to learn and apply cutting-edge research methodologies and tools.

• Strategic Influence: Developing skills in influencing product strategy and business direction through research-backed insights.

• Mentorship: Potential for mentorship from senior researchers or product leaders within DKB Code Factory and DKB.

📝 Enhancement Note: The challenges presented are typical for senior research roles in complex industries. The growth opportunities highlight the potential for significant professional development and strategic impact.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to conduct research in a complex B2B environment with multiple stakeholder groups. How did you navigate the challenges?" (Focus on stakeholder management, method selection, and communication strategy).

• "Walk us through a customer journey map you created. What were the key pain points, and how did your research inform solutions for those pain points?" (Highlight synthesis, insight generation, and recommendation development).

• "How do you balance qualitative and quantitative research methods to gain a holistic understanding of user needs?" (Demonstrate methodological breadth and strategic application).

Company & Culture Questions:

• "What interests you specifically about DKB Code Factory and the FinTech/banking industry?" (Research DKB's digital initiatives and Code Factory's mission).

• "How do you see your role contributing to DKB's mission of serving business customers?" (Connect your UX research skills to business objectives).

Portfolio Presentation Strategy:

• Focus on Impact: For each case study, clearly articulate the business problem, the research process, the key insights, and most importantly, the resulting actions and measurable outcomes.

• Tell a Story: Structure your presentation as a narrative. Start with the challenge, walk through your journey of discovery, and end with the resolution and impact.

• Be Prepared for Deep Dives: Anticipate detailed questions about your methodology, data analysis, decision-making process, and challenges encountered.

• Highlight B2B Specifics: Emphasize how your research approach was adapted for business clients and the unique insights you uncovered in that context.

• Use Visuals Effectively: Employ clear visuals (e.g., journey maps, persona snippets, charts) to illustrate your points, but ensure they support, rather than replace, your verbal explanation.

📝 Enhancement Note: Candidates should prepare to demonstrate not only their research expertise but also their strategic thinking, business acumen, and ability to drive tangible outcomes through user advocacy. The emphasis on B2B and financial services means that understanding the client's business context is paramount.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided Greenhouse link.

• Curate Your Portfolio: Select 2-3 of your strongest end-to-end research projects, prioritizing those with a B2B focus and clear, measurable impact. Ensure your portfolio clearly articulates the problem, your process, your insights, and the resulting actions. Prepare to present these in detail.

• Tailor Your Resume: Highlight keywords relevant to UX/CX research, B2B, financial services, qualitative/quantitative methods, stakeholder management, and your experience with the full product lifecycle. Quantify achievements where possible.

• Prepare for Case Studies: Practice walking through your portfolio case studies, focusing on storytelling, clarity of methodology, and demonstrating the business impact of your research. Be ready to answer "why" for every decision.

• Research DKB Code Factory: Understand their mission, their focus on business banking, and their digital innovation efforts. Familiarize yourself with their website and any public information about their products and services.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.