UX Research Operations (Student Assistant)

📍 Job Overview

Job Title: UX Research Operations (Student Assistant)

Company: Too Good To Go

Location: København, Hovedstaden, Denmark

Job Type: Part-Time

Category: Research Operations / User Experience Operations

Date Posted: April 24, 2026

Experience Level: Entry-Level / Student

Remote Status: On-site

🚀 Role Summary

• This role focuses on the operational backbone of UX research, ensuring smooth execution of research programs and data flow.

• It involves managing the day-to-day activities of continuous interviewing programs, emphasizing efficiency and reliability.

• A key aspect is identifying opportunities for process improvement and automation within research operations.

• The position offers exposure to UX research planning, execution, and impact on product development, fostering career growth in the field.

📝 Enhancement Note: This role is specifically for a student assistant, indicating a focus on foundational tasks, learning, and development within a part-time capacity. The "Research Operations" aspect points towards managing the infrastructure and processes that enable user research, rather than conducting the research itself.

📈 Primary Responsibilities

• Execute the weekly operational cycle for active research programs, including pulling response data, updating tracking sheets, and communicating progress to the team.

• Manage participant communications, ensuring timely and accurate distribution of follow-up emails and incentive payments.

• Process transcripts for AI analysis by downloading, deduplicating, and preparing session data.

• Support the technical setup for new research programs, configuring screener forms, study parameters, and managing participant recruitment requests.

• Coordinate translation efforts with local market contacts for non-English research programs and review returned translations for accuracy.

• Proactively identify manual steps within existing processes that could be automated or improved, proposing and implementing smarter solutions.

• Maintain and enhance process documentation to ensure program resilience and reduce dependency on single individuals.

📝 Enhancement Note: The responsibilities highlight a strong emphasis on process management, data handling, and proactive problem-solving, characteristic of a Research Operations role. The inclusion of "AI analysis" suggests a modern approach to data synthesis.

🎓 Skills & Qualifications

Education: Currently enrolled in a Master's program in a relevant field such as Psychology, Cognitive Science, Human-Computer Interaction (HCI), Information Science, Social Science, Design, or a similar discipline.

Experience: While specific professional experience is not required due to the student assistant nature, a demonstrated aptitude for operational tasks and a strong interest in user research are key.

Required Skills:

• Exceptional attention to detail, with a proven ability to identify and resolve inconsistencies.

• Proficiency in working with multiple digital tools and a demonstrated ability to quickly learn new software.

• Resourcefulness in leveraging technology to enhance work efficiency and streamline processes.

• Diligence in following structured processes and a proactive approach to flagging issues.

• A mindset that views processes as opportunities for continuous improvement and optimization.

• Initiative to identify and address unnecessarily manual tasks.

• Strong sense of ownership and accountability for tasks and outcomes.

• Comfort with ambiguity and the ability to make independent, reasoned decisions.

• Excellent organizational and time management skills.

Preferred Skills:

• Familiarity with user research methodologies and the UX research lifecycle.

• Experience with scheduling tools (e.g., Calendly, Acuity Scheduling) or participant management platforms.

• Basic understanding of data processing or data hygiene principles.

• Exposure to process documentation tools or knowledge base management.

• An interest in automation tools or scripting.

📝 Enhancement Note: The requirements lean heavily on inherent traits like attention to detail, proactivity, and a systems-thinking approach, which are crucial for effective operations support. The emphasis on a Master's program suggests a need for analytical and critical thinking skills.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Examples of organized workflow management, demonstrating how you've structured tasks or projects to ensure completion.

• Documentation showcasing process analysis where you identified inefficiencies and proposed or implemented improvements.

• Evidence of system utilization, highlighting how you've used digital tools to manage information or execute tasks efficiently.

Process Documentation:

• Demonstrate experience or understanding of creating clear, step-by-step guides for operational tasks.

• Show an ability to document processes in a way that is easily understandable and maintainable by others.

• Highlight any contributions to improving the clarity, accuracy, or efficiency of documented procedures.

📝 Enhancement Note: While a formal portfolio might not be explicitly required for a student role, the application questions (cover letter prompts) aim to elicit evidence of the candidate's process-oriented thinking and problem-solving capabilities, which would form the basis of a "portfolio" of experiences.

💵 Compensation & Benefits

Salary Range: As this is a student assistant role in Denmark, the salary will likely align with Danish student worker regulations and the specific hourly rate set by Too Good To Go. Based on typical student assistant positions in Copenhagen for roles requiring analytical and organizational skills, an estimated range would be 130-170 DKK per hour. This is an estimate and may vary based on the specific part-time hours and company policy.

Benefits:

• Social Impact Work: Opportunity to contribute to a mission-driven company focused on reducing food waste and environmental sustainability.

• Professional Development: Gain hands-on experience in User Research Operations and UX Research, building a foundation for a career in the field.

• Personal Development: Exposure to a fast-paced, international scale-up environment with opportunities for learning and growth.

• International Work Environment: Work with a diverse and talented team of over 1300 colleagues across 21 countries.

• Strong Team Culture: Be part of a supportive and collaborative environment where successes are celebrated.

• Independent Work: Opportunity to take ownership and autonomy in managing operational tasks.

Working Hours: This is a part-time role. The exact number of hours will be agreed upon but will be structured around a typical student workload, likely between 15-20 hours per week, with flexibility to accommodate academic commitments. The role is on-site in Copenhagen.

📝 Enhancement Note: Salary estimate is based on general knowledge of student worker compensation in Denmark and the stated location. Benefits are extracted directly from the job description, emphasizing the unique social impact aspect of Too Good To Go.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology / Food Tech / Sustainability. Too Good To Go operates in the food technology sector, leveraging digital platforms to combat food waste. This industry is characterized by rapid growth, innovation, and a strong social mission.

Company Size: Over 1300 employees internationally. This indicates a well-established scale-up environment with structured processes but still retaining agility. For operations professionals, this means opportunities to work within established frameworks while also contributing to their evolution.

Founded: Too Good To Go was founded in 2015. This relatively young company history means it's likely still evolving its operational strategies and is open to new approaches.

Team Structure:

• The UX Research team is described as "small" and works within a "fast-moving product organisation."

• This role reports directly to the Head of UX Research, indicating a close working relationship and direct mentorship.

Methodology:

• Data-Driven Insights: The core mission revolves around using user understanding to build products, implying a strong reliance on data and insights.

• Continuous Interviewing Programme: A key operational focus is an "always-on" system generating weekly qualitative insights, highlighting a commitment to ongoing learning and rapid feedback loops.

• Process Optimization: A significant aspect of this role is identifying and implementing improvements, suggesting a culture that values efficiency and smart ways of working.

Company Website: https://toogoodtogo.com/

📝 Enhancement Note: The company's mission as a certified B Corporation and its impact metrics (meals saved, CO2e avoided) are significant cultural drivers. This context is crucial for understanding the company's values and the motivation behind its operations.

📈 Career & Growth Analysis

Operations Career Level: This is an entry-level, student assistant position. It is designed for individuals early in their academic journey (Master's level) who are exploring career paths in User Research or Research Operations. The role provides foundational experience in the practical, day-to-day execution of research operations.

Reporting Structure: You will report directly to the Head of UX Research. This provides a direct line of communication, mentorship, and exposure to senior-level research strategy and decision-making.

Operations Impact: While not directly conducting research, the operational efficiency you ensure is critical. By keeping research pipelines running smoothly and identifying process improvements, you directly enable the UX Research team to gather crucial insights that inform product development, ultimately impacting user experience and the company's mission to reduce food waste.

Growth Opportunities:

• Foundation in Research Operations: Develop practical skills in managing research workflows, participant communication, data processing, and process documentation – essential for a career in Research Operations.

• Exposure to UX Research: Gain firsthand understanding of how user research is planned, executed, and utilized to shape product strategy, which can inform a future career in UX Research.

• Process Improvement Skills: Hone abilities in identifying inefficiencies, proposing solutions, and implementing changes, a highly valued skill across many operational roles.

• Mentorship: Benefit from direct guidance from the Head of UX Research, providing insights into career progression and industry best practices.

• Potential for Future Roles: A successful tenure as a student assistant could open doors to future opportunities within Too Good To Go, depending on performance and business needs.

📝 Enhancement Note: The growth analysis emphasizes the learning and development aspects inherent in a student role, framing it as a stepping stone for a career in research or operations. The direct reporting line is a significant advantage for mentorship.

🌐 Work Environment

Office Type: The job is listed as "On-site" in Copenhagen, Denmark. This suggests a physical office environment where collaboration and in-person interaction are expected. Too Good To Go is a scale-up, so the office environment is likely dynamic and modern.

Office Location(s): Copenhagen, Denmark. This implies working from their primary office location in the capital city, offering access to a vibrant urban environment.

Workspace Context:

• Collaborative Environment: As part of a "small team working across a fast-moving product organisation," expect a collaborative workspace where interaction with UX researchers and potentially product managers is frequent.

• Operations Tools & Technology: You will be working with various digital tools for scheduling, data processing, communication, and likely some form of project management or task tracking. Proficiency in picking up new systems is key.

• Team Interaction: Opportunities to interact with a diverse, international team, fostering cross-cultural understanding and collaboration.

Work Schedule: The role is part-time, with flexibility to accommodate academic studies. This structured flexibility allows for dedicated work periods while ensuring academic responsibilities are met. The on-site nature means specific hours will be allocated within the typical workday.

📝 Enhancement Note: The "on-site" requirement in Copenhagen is a key detail. The description of the company as a "scale-up" suggests a modern, potentially open-plan office designed for collaboration and innovation.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Application Review: CV and cover letter screening, with specific attention to the two prompt questions.

• Cover Letter Assessment: Your written responses will be evaluated for your interest in UX research/operations and your ability to identify and address process improvements.

• Potential Interview(s): Likely a series of interviews, possibly including the Head of UX Research and other team members. These will assess your organizational skills, technological aptitude, problem-solving approach, and cultural fit.

• Skills Assessment: You may be asked to walk through an example of process improvement or discuss how you would approach a specific operational task.

Portfolio Review Tips:

• Cover Letter as a Micro-Portfolio: Your cover letter is your primary tool here. Use it to showcase your thought process regarding process improvement and your passion for research operations.

• Process Improvement Example: Clearly articulate a situation where you identified an issue, what steps you took, and the outcome. Quantify results if possible, even if it's a simple example from academic projects or personal organization.

• Tool Familiarity: While not a formal portfolio, be prepared to discuss your experience with various digital tools and your ability to learn them quickly. Mention specific examples of software you've used for organization, data handling, or task management.

• Cultural Alignment: Demonstrate understanding of Too Good To Go's mission and values, particularly "We Keep It Simple" and "We Build A Legacy," in relation to operational efficiency.

Challenge Preparation:

• Process Improvement Scenarios: Be ready to discuss how you would approach optimizing a manual task. Think about steps like mapping the current process, identifying bottlenecks, brainstorming solutions (automation, simplification), and considering implementation.

• Organizational Challenges: Prepare to describe how you manage multiple tasks, deadlines, and stakeholders, especially when working with different tools.

• Problem-Solving: Think about a time you encountered ambiguity or a problem with insufficient direction and how you navigated it.

📝 Enhancement Note: The application process heavily emphasizes the cover letter's specific prompts, making them critical for initial screening. Candidates should treat their cover letter as a direct demonstration of their operational thinking and motivation.

🛠 Tools & Technology Stack

Primary Tools:

• Scheduling Software: Tools like Calendly, Acuity Scheduling, or similar for managing participant interview slots.

• Communication Platforms: Slack, Microsoft Teams, or similar for internal team communication and updates.

• Data Management/Tracking: Spreadsheets (Excel, Google Sheets) or dedicated project management tools (e.g., Asana, Trello) for tracking research program progress, participant status, and data collation.

• Document Collaboration: Google Workspace (Docs, Sheets, Slides) or Microsoft Office Suite for creating and maintaining process documentation, reports, and presentations.

Analytics & Reporting:

• AI Analysis Tools: Mentioned in the context of processing transcripts, suggesting the use of AI-powered tools for initial text analysis and synthesis of qualitative data. Specific tools are not named but imply a need to prepare data for such systems.

• Data Extraction Tools: Potentially tools or methods for pulling data from various platforms (e.g., survey responses, interview participation status).

CRM & Automation:

• Basic CRM Understanding: Familiarity with the concept of managing user data and interactions, even if not directly using a CRM for this role.

• Automation Potential: The role explicitly asks for identifying manual steps that could be automated. This suggests an openness to workflow automation tools or scripting, even if the candidate isn't expected to be an expert initially.

📝 Enhancement Note: While specific tools aren't listed, the responsibilities imply a need for proficiency in common office productivity suites, scheduling tools, and data organization methods. The mention of "AI analysis" is a key indicator of the technology landscape.

👥 Team Culture & Values

Operations Values:

• We Keep It Simple: This value directly translates to operational efficiency. The role requires finding straightforward, effective ways to manage research processes and avoid unnecessary complexity.

• We Build A Legacy: In an operations context, this means creating robust, well-documented processes that are sustainable and can be passed on or improved upon by future team members, contributing to the long-term success of the research function.

• We Raise the Bar: This encourages a proactive approach to identifying areas for improvement and striving for higher standards in operational execution and process refinement.

• We Care: This applies to how participants are treated (timely payments, clear communication) and how team members collaborate, ensuring a positive and supportive operational environment.

• We Win Together: Emphasizes collaboration within the UX Research team and with other departments, ensuring that operational support contributes to collective success.

Collaboration Style:

• Cross-functional Integration: You'll work closely with UX Researchers and potentially product teams, requiring clear communication and understanding of their needs.

• Process Review Culture: The role encourages questioning and improving processes, suggesting an environment where feedback on workflows is welcomed and acted upon.

• Knowledge Sharing: Maintaining process documentation is a form of knowledge sharing, ensuring that operational procedures are accessible and understood by the wider team.

📝 Enhancement Note: The company's stated values provide a strong framework for how operations should be conducted. Candidates should align their approach to problem-solving and collaboration with these core principles.

⚡ Challenges & Growth Opportunities

Challenges:

• Managing a Continuous Pipeline: Keeping an "always-on" research program running smoothly requires consistent attention to detail and proactive problem-solving to address any disruptions.

• Balancing Manual Tasks with Improvement: The role involves both executing repetitive tasks reliably and identifying opportunities for automation, requiring a balance between diligent execution and strategic thinking.

• Cross-Cultural Coordination: Coordinating translations and communications across multiple markets can present logistical and communication challenges.

• Adopting New Tools/Processes: As a scale-up, Too Good To Go may be implementing new tools or refining processes, requiring adaptability and a willingness to learn.

Learning & Development Opportunities:

• Operations Skill Advancement: Gain practical experience in critical operations skills like workflow management, participant coordination, data processing, and documentation.

• Industry Exposure: Deepen understanding of the UX Research lifecycle and how operational excellence directly contributes to research quality and product impact.

• Process Automation Techniques: Learn to identify opportunities for automation and potentially experiment with tools or methods to streamline tasks.

• Mentorship and Guidance: Receive direct support and learning from the Head of UX Research, who can provide insights into career paths and industry best practices.

• Contribution to Social Impact: Be part of a company with a strong mission, adding a layer of purpose to your work and learning experience.

📝 Enhancement Note: Framing challenges as opportunities for learning and skill development is key for a student role. The emphasis on process improvement and automation aligns with current trends in operations.

💡 Interview Preparation

Strategy Questions:

• Operations Strategy: "How would you approach documenting a process that is currently informal or only known by one person?" Focus on steps like observation, interviewing stakeholders, and creating clear, visual documentation.

• Collaboration & Stakeholder Management: "Imagine a researcher needs data for a study urgently, but the usual process is slow. What steps would you take?" Highlight communication, understanding priorities, and exploring expedited options while managing expectations.

• Problem-Solving: "Describe a time you encountered a repetitive manual task. What did you do about it?" Focus on your initiative to analyze the task, propose a solution (e.g., template, checklist, automation idea), and your willingness to implement change.

Company & Culture Questions:

• Company Mission: "Why is reducing food waste important to you, and how does Too Good To Go's mission resonate with your career aspirations in research operations?" Connect your personal values to the company's impact.

• Operations Culture: "How does the value 'We Keep It Simple' apply to managing research operations?" Discuss streamlining workflows, clear communication, and avoiding unnecessary complexity.

• Operations Impact: "How can efficient research operations contribute to the success of a company like Too Good To Go?" Emphasize enabling timely insights, supporting product decisions, and ensuring a smooth user experience.

Portfolio Presentation Strategy:

• Cover Letter as Your Exhibit: Treat your cover letter as the primary artifact. Be ready to elaborate on your answers to the two specific prompts during an interview.

• Process Improvement Case Study: Clearly articulate a past experience where you improved a process. Use the STAR method (Situation, Task, Action, Result) to structure your response. Focus on the "Action" and "Result" to highlight your problem-solving and impact.

• Tool Demonstration (Conceptual): While you might not "demonstrate" tools live, be ready to talk about how you've used specific tools (e.g., spreadsheets for tracking, scheduling software) to manage tasks and improve efficiency.

• Relating to Too Good To Go: Show how your skills and approach align with the company's mission and values, particularly in how you would contribute to their operational efficiency.

📝 Enhancement Note: The interview preparation focuses on extracting evidence of the candidate's core competencies: process thinking, problem-solving, and cultural alignment, as demonstrated through their cover letter and discussion.

📌 Application Steps

To apply for this UX Research Operations (Student Assistant) position:

• Submit your CV and a cover letter in

English through the application portal.

• Cover Letter Customization: Specifically address the two required points in your cover letter:

  1. Interest in UX Research/Operations: Clearly articulate your motivation for pursuing a career in user research and what specifically draws you to the operational side of research.
  2. Process Improvement Example: Provide a concrete example of a time you identified an inefficient process and what actions you took to improve it. Be specific about the situation, your actions, and the outcome.

• Resume Optimization: Ensure your resume highlights any relevant academic projects, organizational skills, technical aptitude, and experience with digital tools, even if not directly in a professional operations role. Use keywords such as "process management," "data organization," "system efficiency," and "stakeholder communication."

• Portfolio Preparation (Conceptual): Be ready to discuss your cover letter examples in detail during an interview. Think about how you would verbally present your process improvement experiences using a structured approach (like STAR).

• Company Research: Familiarize yourself with Too Good To Go's mission, values, and impact. Understand their approach to sustainability and how UX research supports their product development and market growth. Consider how operational efficiency plays a role in their scale-up success.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.