Framer

📍 Job Overview

Job Title: Framer

Company: Michaels Stores

Location: North Haven, Connecticut, United States

Job Type: PART_TIME

Category: Retail Operations / Art & Design / Customer Service

Date Posted: April 26, 2026

Experience Level: Entry-Level to Junior (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role is focused on providing exceptional customer service and sales within a retail environment, specifically specializing in custom framing solutions.

• You will be responsible for building strong customer relationships by understanding their needs and translating them into high-quality, custom-designed framed products.

• The position involves active participation in store operations, including merchandising, inventory management, and maintaining a safe, clean, and well-organized sales floor and frame shop.

• This is a hands-on role requiring the operation of specialized framing equipment and adherence to company-wide Standard Operating Procedures (SOPs) to ensure consistent quality and compliance.

📝 Enhancement Note: While the title is "Framer," the description strongly emphasizes customer-facing sales and general retail operations, indicating this is not purely a production role but a hybrid sales and production position within a retail setting. The "part-time" employment type suggests a focus on customer engagement during peak hours and operational support.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Actively engage customers to understand their framing needs and preferences, utilizing consultative selling techniques.
  • Design and propose custom framing solutions that meet customer expectations for aesthetics, budget, and material quality.
  • Drive sales by effectively presenting framing options, materials, and value propositions.
  • Build and maintain strong customer relationships to foster repeat business and loyalty.

• Production & Quality Control:

  • Accurately measure, cut, and assemble custom framing orders according to precise specifications using specialized equipment.
  • Ensure all framing orders are completed with a high degree of craftsmanship and attention to detail, meeting established quality standards.
  • Maintain the ready-made frame department, including organization, display, and stock levels.
  • Operate framing equipment and glass cutters safely and efficiently.

• Store Operations & Merchandising:

  • Maintain a safe, clean, and clutter-free store environment, adhering to all safety and security protocols.
  • Execute visual merchandising standards for the frame department and other assigned areas.
  • Participate actively in truck un-loading and stocking processes, ensuring compliance with company standards and efficient inventory replenishment.
  • Manage assigned areas, including SISO (Shop In Shop Out) and Directed Replenishment tasks.

• Customer Service & Omnichannel Support:

  • Provide friendly and helpful customer service, assisting shoppers in locating products and offering solutions.
  • Operate the cash register, processing transactions accurately and adhering to cash handling procedures.
  • Support omnichannel processes, which may include assisting with online order fulfillment or in-store pickup.

• Teamwork & Compliance:

  • Adhere strictly to Standard Operating Procedures (SOPs) and company programs to ensure compliance and operational consistency.

  • Foster a positive and respectful work environment, demonstrating acceptance and inclusivity.

  • Support company shrink and safety programs, contributing to a secure and loss-prevention-focused store.

📝 Enhancement Note: The responsibilities highlight a dual focus on customer interaction and hands-on production. The emphasis on "Elevated ABC Deliver" suggests a specific sales methodology the company uses for custom framing consultations.

🎓 Skills & Qualifications

Education:

Experience:

• 0-2 years of experience in a customer-facing role, preferably within a retail or service-oriented environment.

Required Skills:

• Customer Service Excellence: Ability to build rapport, actively listen to customer needs, and provide solutions with a friendly and helpful demeanor.

• Basic Measuring & Spatial Skills: Proficiency in accurate measurement and an understanding of how elements fit together geometrically for framing.

• Basic Computer Skills: Ability to navigate point-of-sale (POS) systems, basic software applications, and potentially online design tools.

• Equipment Operation: Capability to learn and safely operate framing equipment, including glass cutters.

• Cash Handling: Competence in operating a cash register, processing payments accurately, and adhering to cash management protocols.

• Communication Skills: Clear and effective verbal communication to interact with customers and team members.

• Adherence to SOPs: Strong ability to follow detailed procedures and company policies consistently.

Preferred Skills:

• Retail Sales Experience: Proven track record of selling products or services, with an understanding of sales techniques and closing deals.

• Custom Framing Experience: Prior hands-on experience in a framing shop or with custom art/photo presentation.

• Visual Merchandising: Understanding of how to display products effectively to attract customers and enhance the shopping experience.

• Inventory Management: Familiarity with stock replenishment and maintaining organized product displays.

• Problem-Solving: Ability to adapt to unexpected situations and find practical solutions for customer or operational challenges.

📝 Enhancement Note: The "0-2 years" experience level suggests this role is designed for individuals starting their careers or transitioning into a new field. The emphasis on "basic" skills indicates a willingness to train candidates with foundational aptitudes.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates are encouraged to prepare examples of their work or experiences that demonstrate relevant skills.

• Design Sensibility: Examples of personal projects or conceptual designs that showcase an eye for aesthetics, color coordination, and layout.

• Problem-Solving Scenarios: Descriptions of how you have solved customer issues or operational challenges in previous roles, focusing on the process and outcome.

• Tool Familiarity: While not a portfolio piece, be prepared to discuss any experience you have with tools, machinery, or craft-related equipment.

Process Documentation:

• Candidates should be prepared to discuss their understanding and application of Standard Operating Procedures (SOPs).

• Workflow Adherence: Be ready to explain how you would follow a defined workflow for custom framing consultations, from initial customer interaction to order completion.

• Quality Standards: Discuss how you ensure the quality and accuracy of your work, even under time pressure.

• Efficiency Improvement: While not expected at this level, demonstrating an awareness of how processes can be streamlined for better efficiency is a plus.

📝 Enhancement Note: For this entry-level position, the "portfolio" is more conceptual, focusing on demonstrating aptitude and understanding of processes rather than a curated collection of past work. Candidates should focus on articulating their approach to customer service, design, and operational tasks.

💵 Compensation & Benefits

Salary Range:

• Based on industry standards for part-time retail positions with specialized skills in North Haven, Connecticut, the estimated hourly wage for a Framer typically ranges from $13.00 to $17.00 per hour.

Benefits:

• Health Insurance: Medical, Dental, and Vision insurance coverage.

• Paid Time Off (PTO): Accrued paid time off for rest and personal needs.

• Tuition Assistance: Support for continuing education and skill development.

• Employee Discounts: Generous discounts on Michaels products and services.

• Other Benefits: Additional benefits may be available, as detailed on mikbenefits.com.

Working Hours:

• This is a part-time position.

• Typical working hours will vary based on business needs, including nights, weekends, and early mornings.

• A standard full-time work week is 40 hours, but part-time hours will be less, with scheduling determined by store management.

📝 Enhancement Note: The salary range is an estimation based on typical retail roles with some specialized duties in the specified geographic location. The provided benefits package is comprehensive for a part-time retail role.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is North America's largest retailer of arts and crafts, providing a wide range of supplies and services for creative individuals and hobbyists.

Company Size: Large (over 10,000 employees, including corporate and store staff). This means established processes, a structured hierarchy, and opportunities for development within a significant organization.

Founded: 1973. With a long history, Michaels has a well-defined brand identity and operational framework.

Team Structure:

• The Framer will be part of the in-store retail team, reporting to store leadership (e.g., Assistant Store Manager, Framing Manager, or Store Manager).

• The team typically includes a Store Manager, Assistant Store Managers, Department Specialists (like a Framer), and Sales Associates.

Methodology:

• Customer-Centric Approach: A strong emphasis on building customer relationships and providing a positive shopping experience is paramount.

• Process-Driven Operations: Adherence to established Standard Operating Procedures (SOPs) ensures consistency in sales, production, and store management.

• Product & Service Expertise: Encouragement to develop knowledge of products and services, particularly in custom framing, to assist customers effectively.

• Team Collaboration: Fostering a supportive environment where team members assist each other to meet store goals.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company's focus on "fueling the joy of creativity" indicates a culture that values passion for arts and crafts, customer inspiration, and a supportive, inclusive environment.

📈 Career & Growth Analysis

Operations Career Level: This role is considered an entry-level to junior position within the retail operations framework. It provides foundational experience in customer service, sales, and production within a specialized department.

Reporting Structure: The Framer reports to the store's management team, typically an Assistant Store Manager or a dedicated Framing Manager, who oversees daily operations and performance.

Operations Impact: As a Framer, your impact is direct:

• Revenue Generation: Through consultative sales of custom framing.

• Customer Loyalty: By providing exceptional service and high-quality products, fostering repeat business.

• Operational Efficiency: By maintaining the frame shop, managing inventory, and contributing to overall store organization and stock levels.

• Brand Representation: Acting as a brand ambassador who embodies the company's values of creativity and customer focus.

Growth Opportunities:

• Skill Specialization: Deepen expertise in custom framing techniques, materials, and design consultation.

• Sales Development: Progress into roles with higher sales targets and commission potential, or become a lead sales associate.

• Leadership Potential: With demonstrated performance and leadership qualities, opportunities may arise for roles like Assistant Store Manager or Department Manager.

• Cross-Training: Gain experience in other store departments to broaden retail operational knowledge.

• Further Education: Utilize tuition assistance benefits to pursue degrees or certifications that can advance a career in retail management or design.

📝 Enhancement Note: This role serves as an excellent stepping stone for individuals interested in a career in retail, particularly in specialized sales or creative departments. The growth path emphasizes developing both customer-facing skills and operational proficiency.

🌐 Work Environment

Office Type: Public retail store setting. This involves constant interaction with customers and the general public.

Office Location(s): The specific store is located at 170 Universal Dr N, North Haven, CT. The environment is a climate-controlled retail space, though some stock rooms may not be.

Workspace Context:

• Customer-Facing: The primary workspace is the retail floor and the dedicated frame shop.

• Collaborative Atmosphere: You will work closely with other store associates, sharing responsibilities for customer service and store upkeep.

• Tools & Technology: Access to framing equipment (glass cutters, heat presses, mat cutters, etc.) and standard retail technology (POS systems, computers).

• Dynamic Environment: The store environment can be fast-paced, especially during peak seasons and weekends, requiring adaptability and focus.

Work Schedule:

• Part-time schedule, with hours varying based on business needs.

• Expect to work evenings, weekends, and possibly early mornings. Flexibility in scheduling is often a requirement for retail roles.

📝 Enhancement Note: The work environment is typical of a busy arts and crafts retail store, demanding both people skills and operational diligence. The frame shop itself is a specialized area within the larger store.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief phone or online screening to assess basic qualifications and interest.

• In-Person Interview: The primary interview will likely be conducted at the store location. It will focus on behavioral questions, customer service scenarios, and assessing your fit with the company culture.

• Skills Assessment: You may be asked to demonstrate basic measuring skills or discuss your approach to customer consultations. If you have framing experience, you might be asked about it.

• Team Interaction: You may meet with other team members or the store manager to gauge team dynamics and cultural fit.

• Offer & Onboarding: If successful, you will receive an offer and proceed with onboarding, including background checks and paperwork.

Portfolio Review Tips:

• Conceptual Portfolio: Since a formal portfolio isn't standard, prepare to discuss your experiences with:

  • Customer Service Successes: Specific examples of how you went above and beyond for a customer.
  • Design Ideas: If you have personal projects or can conceptualize framing ideas for common items (e.g., a diploma, a favorite photo), be ready to articulate your thought process.
  • Problem-Solving: Describe a situation where you faced a challenge (customer complaint, operational issue) and how you resolved it.

• Resume Walkthrough: Be ready to walk the interviewer through your resume, highlighting experiences that align with customer service, sales, or any hands-on work.

• Company Knowledge: Show you've researched Michaels, its mission, and its commitment to creativity and customer experience.

Challenge Preparation:

• Customer Scenario: Be prepared for a role-playing exercise where you must assist a customer with a framing request. Focus on asking clarifying questions, understanding their needs, and proposing solutions.

• Operational Question: You might be asked about how you would prioritize tasks during a busy shift or how you would ensure a clean and organized workspace.

• Teamwork Question: Discuss how you contribute to a positive team environment and handle disagreements or support colleagues.

📝 Enhancement Note: The interview process will likely be practical, focusing on assessing your ability to interact with customers, handle basic operational tasks, and fit into the retail team environment. Demonstrating enthusiasm for creativity and customer satisfaction is key.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment:

  • Glass Cutters: For precise cutting of glass or acrylic for frames.
  • Mat Cutters: Used to cut mats for framing artwork or photos.
  • Wood/Metal Chopper: For cutting frame moulding to size.
  • Assembly Tools: Such as jointers, staplers, and glue guns for constructing the frame.
  • Heat Press: May be used for specific mounting or sealing processes.

• Point of Sale (POS) System: For processing customer transactions, managing sales, and potentially inventory.

• Basic Computer Systems: For accessing company portals, training modules, and internal communications.

Analytics & Reporting:

CRM & Automation:

• The company likely uses a CRM system to track customer interactions and sales history, especially for custom framing clients.

• Automation might be present in inventory management systems or task management for store operations.

📝 Enhancement Note: Proficiency with hand tools and a willingness to learn specialized framing machinery are critical. Familiarity with POS systems is standard for retail roles.

👥 Team Culture & Values

Operations Values:

• Creativity & Inspiration: A core value is to inspire and support creativity in customers and team members.

• Customer Focus: Prioritizing customer satisfaction, building relationships, and providing excellent service is paramount.

• Teamwork & Respect: Fostering an inclusive environment where team members support each other and communicate respectfully.

• Quality & Craftsmanship: A commitment to delivering high-quality products and services, especially in custom framing.

• Efficiency & Productivity: Striving to complete tasks effectively and in a timely manner to meet business goals.

Collaboration Style:

• Cross-Functional Integration: The Framer works with all store associates to ensure a seamless customer experience, from initial greeting to final purchase.

• Process Review: While not a formal review process at this level, an openness to feedback and suggestions for improving workflow in the frame shop is valued.

• Knowledge Sharing: Team members are encouraged to share tips and best practices, particularly regarding customer service and product knowledge.

📝 Enhancement Note: The company culture emphasizes passion for the arts and crafts, customer engagement, and a supportive team environment. Demonstrating these values will be key to fitting in.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing time to provide detailed customer consultations while also completing framing orders accurately and on schedule.

• Customer Expectations: Meeting diverse customer needs and expectations for custom framing, which can range from simple to highly complex.

• Pace of Retail: Adapting to the high-volume, fast-paced environment of a retail store, especially during peak seasons.

• Learning New Equipment: Mastering the operation of specialized framing tools and machinery safely and efficiently.

Learning & Development Opportunities:

• Framing Mastery: Becoming an expert in custom framing design, materials, and techniques.

• Sales Skills Enhancement: Developing advanced consultative sales skills and learning to upsell effectively.

• Retail Management Basics: Gaining exposure to store operations, inventory control, and team leadership.

• Product Knowledge: Expanding knowledge across the full range of Michaels' arts and crafts products.

• Formal Training: Utilizing company-provided training modules and potential tuition assistance for career advancement.

📝 Enhancement Note: This role offers a solid foundation in both customer service and specialized craft production. The challenges are typical of retail environments, with opportunities for skill development in specific areas.

💡 Interview Preparation

Strategy Questions:

• Customer Service Approach: "Describe a time you dealt with a difficult customer and how you resolved the situation." or "How do you approach helping a customer who isn't sure what they want?"

  • Preparation: Prepare specific examples using the STAR method (Situation, Task, Action, Result). Focus on empathy, active listening, and problem-solving.

• Sales Techniques: "How would you encourage a customer to choose a premium framing option?" or "What's your approach to overcoming price objections?"

  • Preparation: Think about value-based selling – focusing on the benefits of quality materials, preservation, and the artistic outcome, rather than just the price.

• Operational Acumen: "How would you prioritize your tasks if you had a customer consultation, an order to complete, and new inventory to stock?"

  • Preparation: Emphasize time management, prioritization based on urgency and customer impact, and clear communication with team members.

Company & Culture Questions:

• Motivation: "Why are you interested in working at Michaels, and specifically as a Framer?"

  • Preparation: Connect your interest to Michaels' mission of creativity, your passion for art/crafts, or your desire to help customers bring their visions to life.

• Teamwork: "How do you contribute to a positive team environment?" or "Describe a time you worked effectively as part of a team."

  • Preparation: Highlight your collaborative spirit, willingness to help others, and positive attitude.

• Fit with Values: "What does 'creativity' mean to you in a retail context?"

  • Preparation: Discuss how creativity applies to problem-solving, customer solutions, and personal expression within the arts and crafts space.

Portfolio Presentation Strategy:

• Verbalize Your Experience: Be ready to discuss any relevant experience with tools, design, or customer service in detail.

• Conceptual Framing Ideas: If asked about designing a frame, be prepared to walk through your thought process: considering the artwork, the customer's style, the materials, and the budget.

• Highlight Transferable Skills: Emphasize how skills from previous roles (even non-framing) translate to the requirements of this job (e.g., attention to detail, customer interaction, problem-solving).

📝 Enhancement Note: Be prepared to demonstrate enthusiasm for creativity and customer service. The interview will assess both your practical skills and your ability to embody the Michaels brand.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided Workday link: https://michaels.wd5.myworkdayjobs.com/External/job/North-Haven-170-Universal-Dr-N/Framer_R00308145

• Resume Optimization: Tailor your resume to highlight customer service, sales experience, any experience with tools or hands-on work, and your ability to follow procedures. Use keywords from the job description such as "customer service," "sales," "framing," "retail operations," and "problem-solving."

• Prepare Your "Conceptual Portfolio": Think about specific examples of your customer service successes, design ideas (even if personal projects), and how you've solved problems. Be ready to articulate these clearly during the interview.

• Research Michaels: Understand the company's mission, values, and commitment to creativity. Familiarize yourself with their product offerings, especially custom framing services.

• Practice Interview Questions: Rehearse answers to common retail interview questions, focusing on behavioral examples and demonstrating your understanding of customer service, sales, and operational tasks. Practice articulating your thought process for problem-solving and design.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.