UX Designer - Remote (Req. #745)

📍 Job Overview

Job Title: UX Designer - Remote (Req. #745)

Company: Mindex

Location: Rochester, New York, United States

Job Type: Full-Time

Category: UX/UI Design & Product Development

Date Posted: January 14, 2026

Experience Level: 5-10 Years

Remote Status: Remote Solely

🚀 Role Summary

• This role is crucial for translating complex business requirements into intuitive and effective user interfaces within the enterprise software development domain.

• The UX Designer will be integral to the full product development lifecycle, from initial user research and concept generation to high-fidelity prototyping and final asset delivery.

• A strong emphasis will be placed on collaborative design processes, working closely with cross-functional teams including UX researchers, product owners, developers, and content strategists.

• The position demands a candidate who can apply design thinking methodologies to solve user needs and contribute to multiple intricate design projects concurrently.

📝 Enhancement Note: Given the "enterprise applications" and "specific business domain" mentions, this role likely involves designing for complex B2B software, requiring a deep understanding of user workflows and information architecture for power users. The explicit mention of Figma as required and Jira/Confluence as a plus indicates a need for proficiency in modern design and project management tools common in agile software development environments.

📈 Primary Responsibilities

• Translate detailed product requirements and user needs into elegant, functional, and user-centered interface designs.

• Lead and participate in user research activities, including user interviews, usability testing, and persona development, to inform design decisions.

• Create comprehensive user flows, wireframes, interactive prototypes, and high-fidelity mockups using Figma to visualize and iterate on design concepts.

• Develop detailed design specifications and assets to ensure seamless and accurate implementation by the engineering team.

• Apply design thinking principles and methodologies, such as affinity diagrams and user journey mapping, to define problems and generate innovative solutions.

• Collaborate effectively with product management, UX researchers, content strategists, and software engineers to ensure cohesive product development.

• Contribute to multiple concurrent design projects, managing time and priorities effectively to meet project deadlines.

• Design and iterate on enterprise-level applications tailored for specific business domains, focusing on usability and efficiency for task-oriented users.

📝 Enhancement Note: The responsibility to "Bring clarity to a project with a design-thinking approach" and "transform complex interactions... into tangible products" suggests a need for strong analytical and problem-definition skills, not just execution. The emphasis on "task focused power users" indicates a B2B context where efficiency and workflow optimization are paramount.

🎓 Skills & Qualifications

Education: Bachelor’s degree in Design (HCI, UX, Product Design, or a related field) is preferred.

Experience: Five+ years of professional design experience, with a demonstrated track record of working on increasingly complex projects.

Required Skills:

• Proficient in UX design process, including user research, ideation, wireframing, prototyping, and high-fidelity UI design.

• Expert-level proficiency with Figma for creating wireframes, prototypes, and UI designs.

• Strong understanding of user experience design principles, information architecture, and interaction design.

• Demonstrated ability to apply design thinking methodologies to solve complex user problems.

• Excellent visual storytelling and communication skills, with a keen eye for detail and organization.

• Proven ability to collaborate effectively with cross-functional teams, including product owners, researchers, and engineers.

• Experience in transforming complex requirements and interactions into clear, usable, and desirable product outcomes.

• Empathy and compassion for users, with a genuine desire to understand and address their needs.

Preferred Skills:

• Familiarity with UX research methodologies and best practices.

• Experience with content design and strategy integration.

• Knowledge of agile development methodologies and their impact on the design process.

• Proficiency with Jira and Confluence for project management and documentation.

• Strong UX skills in Information Design and advanced Interaction Design, including handling complex error states and "unhappy path" scenarios.

• Experience working within an Enterprise-level company environment.

• Familiarity with Object-Oriented UX (OOUX) or object mapping techniques.

• Strong synthesis and problem-setting skills, including problem definition and solution hypothesis formulation.

📝 Enhancement Note: The requirement for a portfolio that "showcases exceptional design and information architecture, highlighting process and methods used to solve real-world problems" is a critical component. Candidates should be prepared to demonstrate their thought process, not just final deliverables, particularly in solving complex enterprise problems.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of five years of progressively complex UX design projects.

• Clearly articulate the problem statement, your role, the design process undertaken, and the final solution.

• Highlight specific examples of how you applied design thinking, user research, and information architecture principles.

• Demonstrate proficiency in creating wireframes, user flows, interactive prototypes, and high-fidelity mockups, ideally using Figma.

Process Documentation:

• Detail your approach to translating requirements into user interface designs through clear workflow diagrams and user journey maps.

• Provide examples of how you collaborate with development teams, including the preparation of design assets and specifications for implementation.

• Showcase your methods for iterative design, including how you incorporate feedback and conduct usability testing to refine solutions.

• Demonstrate your ability to define and measure success metrics for UX designs, showing how you track impact and user satisfaction.

📝 Enhancement Note: For this role, the portfolio should strongly emphasize B2B or enterprise design challenges, demonstrating an ability to create efficient and usable interfaces for complex workflows. The inclusion of "Object-Oriented UX (OOUX) or object mapping a plus" suggests that candidates with experience in structured design systems or complex data modeling interfaces will be highly regarded.

💵 Compensation & Benefits

Salary Range: $70,000 - $120,000 USD per year.

Benefits:

• Health & Wellness:

  • Medical Insurance (with a free option available)
  • Dental Insurance
  • Vision Insurance
  • Health Savings Accounts (HSAs) with company contributions
  • Medical and Dependent Care Flexible Savings Accounts (FSAs)
  • Optional Hospital Indemnity, Accident and Critical Illness Insurance
  • Employee Assistance Program (EAP)

• Financial Security:

  • Company Paid Life and AD&D Insurance
  • Optional Additional Life Insurance
  • Company Paid Short-Term Disability Insurance
  • Company Paid Long-Term Disability Insurance
  • Pre-tax and Roth 401(k) Options with Company Match

• Work-Life Balance & Development:

  • Flexible Time Off
  • Eight Paid Holidays
  • Investment in Professional Development, including Udemy training courses and leadership training
  • Adoption Assistance
  • Legal Assistance Services
  • Pet Insurance Discounts

• Perks & Recognition:

  • Tickets to local sporting events

  • Team building events

  • Holiday and celebration parties Working Hours: 40 hours per week.

📝 Enhancement Note: The salary range of $70,000 - $120,000 USD is a competitive offering for a remote UX Designer role with 5-10 years of experience in the US market. The extensive benefits package, including a free medical option and robust professional development investment, highlights Mindex's commitment to employee well-being and growth, which is particularly attractive to experienced professionals.

🎯 Team & Company Context

🏢 Company Culture

Industry: Software Development, Cloud Professional Services, Product Development. Mindex operates within the dynamic technology sector, contributing to enterprise digital transformation and product innovation.

Company Size: Mindex has maintained its certification as a "Great Place to Work" for consecutive years, indicating a positive and supportive work environment. The company is actively growing its client base and employee roster, suggesting a mid-to-large size organization with room for advancement.

Founded: Established in 1994, Mindex boasts 30 years of experience and a proven track record in software and product development, positioning them as a stable and experienced player in the market.

Team Structure: The UX Designer will be part of the Software Development division, working within agile teams. This division serves enterprise clients, suggesting a collaborative structure involving product owners, UX researchers, developers, and content strategists.

Methodology: Mindex specializes in agile software development and cloud professional services. Expect a design process that is iterative, collaborative, and data-informed, aligning with agile principles and design thinking methodologies.

Company Website: https://www.mindex.com/

📝 Enhancement Note: Being recognized as the #1 Software Developer in the 2023 RBJ's Book of Lists and ranked 27th in Rochester Chamber’s Top 100 Companies signifies strong local market presence and a commitment to excellence. The "Great Place to Work" certification is a key indicator of a positive and employee-centric culture, which is crucial for attracting and retaining top talent in the competitive tech industry.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a mid-to-senior level UX Designer, requiring 5+ years of experience and the ability to handle complex projects independently while also collaborating within a team structure. It's a hands-on design role with opportunities for mentorship and potential to lead design efforts on specific projects.

Reporting Structure: The UX Designer will work under the guidance of senior team members and likely report to a Design Lead or Product Manager within the Software Development division. Collaboration will be extensive with various departments, including product management, user research, content strategy, and engineering.

Operations Impact: The UX Designer directly impacts product success by ensuring user needs are met, leading to increased user adoption, satisfaction, and efficiency for enterprise clients. Their work is critical in translating business objectives into effective and usable software solutions that drive client value and Mindex's reputation.

Growth Opportunities:

• Skill Specialization: Deepen expertise in specific UX areas like enterprise UX, interaction design for complex systems, or advanced prototyping.

• Leadership Development: Potential to become a lead designer on projects, mentor junior designers, and contribute to evolving design processes and standards within Mindex.

• Cross-Functional Exposure: Gain broader understanding of software development, product management, and client-side business operations through close collaboration.

• Learning & Development: Utilize provided Udemy training and leadership development programs to acquire new skills and advance career trajectory.

📝 Enhancement Note: The company's emphasis on "side projects to learn new design skills and grow their expertise" is a significant indicator of a culture that supports continuous learning and professional development, offering a clear path for career progression beyond the immediate role's responsibilities.

🌐 Work Environment

Office Type: This is a fully remote position, offering the flexibility and autonomy associated with telecommuting.

Office Location(s): While the role is remote, the company headquarters are in Rochester, New York, and the job listing specifically mentions "United States" as the remote work location, indicating that candidates must be authorized to work in the U.S. and may be expected to align with U.S. time zones (specifically America/New York).

Workspace Context:

• Designed for remote collaboration, requiring strong digital communication and self-management skills.

• Access to industry-standard design tools (Figma) and project management platforms (Jira, Confluence) will be essential.

• Opportunities for virtual team building and social events are provided to foster connection and collaboration among remote employees.

• The environment supports a design-thinking approach, encouraging creative problem-solving and iterative design processes.

Work Schedule: The standard work schedule is 40 hours per week. While remote, maintaining consistent availability during core business hours (likely aligning with the Rochester, NY time zone) will be important for effective collaboration with U.S.-based teams and clients.

📝 Enhancement Note: The emphasis on "Prolonged periods sitting at a desk and working on a computer" is a standard physical requirement for remote design roles. The low lifting requirement indicates a typical office-based physical demand, which is easily met in a home office setup.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of resume and portfolio to assess experience, skills, and alignment with role requirements.

• Technical Interview: Deep dive into UX design process, methodologies, and tool proficiency (especially Figma). Expect questions on information architecture, interaction design, and problem-solving approaches.

• Portfolio Presentation: Candidates will likely present a selection of their best work, detailing their process, challenges, solutions, and outcomes. This is a critical stage to evaluate design thinking and communication skills.

• Cross-Functional/Team Interview: Assessment of collaboration skills, ability to work with developers, product owners, and researchers, and cultural fit with Mindex's values.

• Final Interview: May involve senior leadership to discuss strategic alignment, career aspirations, and confirm overall fit.

Portfolio Review Tips:

• Showcase Process: Clearly articulate your thought process, the problem you were solving, your research methods, design iterations, and the rationale behind your decisions.

• Highlight Enterprise/B2B Focus: If possible, include projects that demonstrate experience with complex enterprise applications, business domains, or power user workflows.

• Figma Proficiency: Ensure your portfolio clearly showcases your skills in Figma, including interactive prototypes and high-fidelity designs.

• Quantify Impact: Whenever possible, include metrics or qualitative feedback that demonstrate the success and impact of your designs on users and business objectives.

• Tell a Story: Structure your case studies as compelling narratives that highlight your problem-solving abilities and design acumen.

Challenge Preparation:

• Be prepared for a potential design exercise or case study that requires you to analyze a problem, propose solutions, and articulate your approach within a given timeframe.

• Practice explaining complex design decisions concisely and clearly, focusing on how your solutions meet user needs and business goals.

• Review common design thinking frameworks and agile development principles to confidently discuss how they apply to your work.

📝 Enhancement Note: The emphasis on "transform complex interactions, research, and requirements into tangible products" suggests interviewers will be looking for candidates who can distill complexity into elegant, actionable designs, particularly for "task focused power users."

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Required for all aspects of UX/UI design, including wireframing, prototyping, and creating high-fidelity mockups. Candidates must demonstrate advanced proficiency.

• Sketch: Potentially used in conjunction with Figma or for legacy projects; familiarity is beneficial.

• Adobe Creative Suite: Photoshop, Illustrator may be used for asset creation or specific graphic design tasks.

Analytics & Reporting:

• Google Analytics/Adobe Analytics: For understanding user behavior on digital products.

• Hotjar/FullStory: For heatmaps, session recordings, and user feedback analysis.

• Tableau/Power BI: For visualizing user data and design performance metrics.

CRM & Automation:

• Jira: Highly desirable for agile project management, issue tracking, and workflow management.

• Confluence: Highly desirable for documentation, knowledge sharing, and design specifications.

• Asana/Trello: Alternative project management tools that may be used.

📝 Enhancement Note: Proficiency in Figma is explicitly stated as required. Experience with Jira and Confluence is listed as a plus, indicating these are integral to the team's workflow and highly valued by the hiring team for efficient collaboration and project tracking in an agile environment.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep empathy for users and a commitment to designing solutions that genuinely meet their needs and enhance their experience.

• Collaboration: A strong belief in teamwork, fostering open communication and partnership across departments to achieve shared goals.

• Continuous Improvement: A drive to constantly learn, adapt, and refine processes and designs, embracing feedback and new methodologies.

• Excellence & Quality: A dedication to delivering high-quality, well-crafted designs that are both functional and aesthetically pleasing.

• Agility & Adaptability: Embracing agile principles to respond effectively to changing requirements and project needs.

Collaboration Style:

• Cross-Functional Integration: Actively partners with product management, research, content, and engineering teams to ensure holistic product development.

• Iterative Design Feedback: Engages in regular design reviews and feedback sessions to refine solutions and ensure alignment.

• Knowledge Sharing: Contributes to a culture of learning by sharing insights, best practices, and design patterns with team members.

• Open Communication: Fosters an environment where ideas can be freely shared, and constructive feedback is welcomed.

📝 Enhancement Note: The "Great Place to Work" certification strongly suggests a culture that values employee well-being, respect, and a positive work environment. This translates to a collaborative atmosphere where team members feel supported and empowered.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for Complexity: Tackling the inherent complexity of enterprise applications and specific business domains to create intuitive user experiences.

• Balancing Stakeholder Needs: Effectively managing diverse requirements and expectations from various stakeholders (clients, product owners, engineering) while advocating for the user.

• Remote Collaboration: Maintaining strong communication, collaboration, and design consistency across a remote team.

• Keeping Pace with Technology: Continuously learning and adapting to new design tools, methodologies, and industry trends in UX.

Learning & Development Opportunities:

• Advanced Design Skills: Opportunities to hone skills in specific areas like interaction design for complex systems, accessibility standards, or advanced prototyping.

• Industry Certifications: Support for pursuing relevant certifications in UX design or related fields.

• Mentorship Programs: Access to senior designers or product leaders for guidance and career advice.

• Exposure to Diverse Projects: Working on a variety of enterprise projects for different clients, broadening experience and problem-solving capabilities.

📝 Enhancement Note: The company explicitly mentions "side projects to learn new design skills and grow their expertise" and "Investment in Professional Development including a license to Udemy training courses and leadership training," indicating a strong commitment to employee growth and skill enhancement within the operations and design fields.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to translate complex business requirements into a simple, usable interface. What was your process?" (Focus on Design Thinking, user flows, and problem simplification.)

• "How do you approach user research for enterprise applications? What methods do you find most effective?" (Highlight your understanding of B2B user needs and research techniques.)

• "Walk us through a challenging UX project from your portfolio. What were the key decisions, and what was the outcome?" (Prepare a detailed case study focusing on process, problem-solving, and impact.)

Company & Culture Questions:

• "What interests you about Mindex and our work in enterprise software development?" (Research Mindex's projects, clients, and company values.)

• "How do you handle receiving critical feedback on your designs?" (Demonstrate openness, learning, and a constructive approach.)

• "Describe your ideal team environment. How do you contribute to a positive and productive team culture?" (Align your answer with Mindex's collaborative and "Great Place to Work" ethos.)

Portfolio Presentation Strategy:

• Structure: Organize your presentation logically, starting with the problem, your role, the process, key design decisions, and the final outcome/impact.

• Visuals: Use high-quality visuals of your wireframes, mockups, prototypes, and user flows. Clearly label and annotate key elements.

• Narrative: Tell a compelling story for each project, highlighting your problem-solving skills and design rationale.

• Figma Focus: Be ready to demonstrate your Figma skills, perhaps by navigating through a prototype or discussing specific features you utilized.

• Metrics & Impact: Quantify your success whenever possible with data or user feedback.

📝 Enhancement Note: Expect questions that probe your ability to handle ambiguity and complexity, especially regarding "unhappy path" error handling and designing for "task focused power users." Your responses should reflect a mature understanding of enterprise UX challenges.

📌 Application Steps

To apply for this UX Designer position:

• Submit your application through the provided link on Workable.

• Portfolio Customization: Tailor your portfolio to highlight projects that demonstrate your experience with complex applications, information architecture, and user-centered design processes. Prioritize examples using Figma.

• Resume Optimization: Ensure your resume clearly lists your 5+ years of experience, proficiency in Figma, and familiarity with agile methodologies. Use keywords from the job description, such as "UX Design," "Information Architecture," "Interaction Design," and "Design Thinking."

• Interview Preparation: Practice articulating your design process and presenting your portfolio. Be ready to discuss your experience with enterprise-level design and complex problem-solving.

• Company Research: Familiarize yourself with Mindex's services, client portfolio, and "Great Place to Work" status to align your responses with their values and business objectives.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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