UX Designer - Cigna HealthCare - Remote

📍 Job Overview

Job Title: UX Designer

Company: The Cigna Group

Location: Remote (with potential hybrid requirement in Bloomfield, CT; Chattanooga, TN; Denver, CO; St. Louis, MO; or Scottsdale, AZ)

Job Type: Full-Time

Category: User Experience (UX) Design / Design Operations

Date Posted: April 27, 2026

Experience Level: 10+ Years

Remote Status: Remote (Hybrid Flexibility)

🚀 Role Summary

• Drive the intentional design of future-state product and platform user experiences, ensuring alignment with enterprise standards and integration throughout the development lifecycle.

• Partner closely with Product Management, Engineering, and Business stakeholders to translate complex business objectives and user needs into intuitive, scalable, and accessible solutions.

• Develop comprehensive UX deliverables, including wireframes, mockups, interactive prototypes, and detailed design specifications, to guide development teams effectively.

• Leverage user research, journey mapping, and usability feedback to inform and iterate on design decisions, minimizing rework and ensuring high-fidelity implementation.

• Champion accessibility, usability, and adherence to enterprise UX and design systems across all applications, fostering a consistent and high-quality user experience.

📝 Enhancement Note: While the title is "UX Designer," the emphasis on "enterprise standards," "platform strategy," and "future-state product needs" suggests a role with a significant strategic component, potentially bridging UX Design with Design Operations or Product Design Leadership. The requirement for 10+ years of experience further supports this senior-level strategic focus. The hybrid requirement for specific locations indicates a need for local presence for collaborative sessions, even in a predominantly remote role.

📈 Primary Responsibilities

• Translate complex business objectives and user needs into intuitive, user-centered designs, workflows, and holistic end-to-end experiences.

• Collaborate with Product Managers, Engineering teams, and Business stakeholders to define, evolve, and champion future-state user experiences aligned with overarching platform strategy.

• Create detailed wireframes, high-fidelity mockups, interactive prototypes, and comprehensive design specifications to effectively guide development teams.

• Conduct and integrate insights from user research, journey mapping exercises, and usability feedback to shape and refine design decisions.

• Ensure all designed solutions meet stringent accessibility (e.g., WCAG) and usability standards, aligning with established enterprise UX guidelines and design systems.

• Actively participate and collaborate throughout the entire development lifecycle, ensuring design intent and fidelity are maintained during implementation.

• Proactively validate designs through early and continuous stakeholder and user feedback to mitigate risks, reduce rework, and prevent development churn.

📝 Enhancement Note: The responsibilities highlight a full-spectrum UX design role, from initial concept and research through to implementation oversight. The emphasis on "enterprise standards," "platform strategy," and "end-to-end experiences" indicates a need for a designer who can think holistically and strategically, not just tactically. The phrase "reduce rework and development churn" points to a focus on efficiency and measurable impact.

🎓 Skills & Qualifications

Education: Bachelor's Degree or higher strongly preferred; equivalent work experience will be considered.

Experience: 10+ years of dedicated experience in UX design, interaction design, or user experience strategy, specifically for enterprise or platform-based applications.

Required Skills:

• Proven ability to translate complex business and user needs into intuitive, scalable, and user-friendly designs.

• Strong portfolio demonstrating end-to-end UX work, encompassing research, wireframes, prototypes, and final design outputs.

• Deep understanding of core usability principles, accessibility standards (e.g., WCAG 2.1 AA), and the practical application of enterprise design systems.

• Proficiency with industry-standard UX and prototyping tools such as Figma, Sketch, Adobe XD, or comparable alternatives.

• Exceptional communication, presentation, and collaboration skills, with the ability to effectively engage and influence cross-functional business and technology stakeholders.

Preferred Skills:

• Experience within the healthcare industry, specifically with health insurance or healthcare delivery platforms.

• Familiarity with agile development methodologies and experience working within cross-functional agile teams.

• Experience with user research methodologies, including qualitative and quantitative research, usability testing, and A/B testing.

• A strong understanding of information architecture principles and content strategy.

• Mentorship capabilities, with a proven track record of guiding junior designers and promoting UX best practices.

📝 Enhancement Note: The experience requirement of 10+ years positions this as a senior or lead UX Designer role. The emphasis on a strong portfolio is critical for operations roles, as it serves as tangible proof of process, methodology, and impact. The mention of WCAG and enterprise design systems points to a need for consistency and adherence to established frameworks, crucial for large organizations like Cigna.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• End-to-End Case Studies: Showcase 3-5 detailed case studies that illustrate your complete UX process from problem identification to solution implementation and iteration. Each case study should clearly articulate the business problem, user needs, your role, design process, key decisions, and measurable outcomes.

• Problem Framing & Research: Evidence of how you define problems, conduct user research (qualitative and quantitative), and synthesize findings to inform design strategy.

• Design Artifacts: Visual examples of wireframes, user flows, information architecture diagrams, interactive prototypes, and high-fidelity mockups that demonstrate your design thinking and execution.

• Usability & Accessibility Integration: Documentation or examples showing how usability testing and accessibility standards (WCAG) were incorporated into your design process and final deliverables.

• System Alignment: Examples of how you have worked with or contributed to enterprise design systems, ensuring consistency and scalability across multiple products or platforms.

Process Documentation:

• Workflow Design: Demonstrate your ability to map out complex user journeys and design efficient, intuitive workflows that optimize user task completion.

• Prototyping & Iteration: Showcase your approach to rapid prototyping and iterative design, including how you gather feedback and refine designs based on that input.

• Cross-Functional Collaboration: Provide examples of how you document design decisions and collaborate with Product Managers and Engineers to ensure accurate implementation and a shared understanding of the user experience.

• Impact Measurement: Include metrics or qualitative data that demonstrate the impact of your design solutions on user behavior, business goals, or key performance indicators.

📝 Enhancement Note: For a senior UX role, the portfolio is paramount. It needs to go beyond just showcasing visuals; it must demonstrate a strategic approach to problem-solving, a robust understanding of UX methodologies, and the ability to deliver measurable impact within a large organizational context. The focus on "enterprise standards" and "system alignment" suggests that experience with established design systems and an understanding of how individual designs fit into a larger ecosystem are highly valued.

💵 Compensation & Benefits

Salary Range: $116,100 - $193,500 USD annually.

Benefits:

• Comprehensive Health Coverage: Medical, Vision, and Dental insurance plans.

• Well-being Support: Access to well-being and behavioral health programs.

• Retirement Savings: 401(k) plan with company contributions.

• Financial Protection: Company-paid life insurance.

• Professional Development: Tuition reimbursement program to support continuous learning.

• Work-Life Balance: A minimum of 18 days of Paid Time Off (PTO) annually, plus paid holidays.

• Performance Incentives: Eligibility for an annual bonus plan.

Working Hours: 40 hours per week, with flexibility for remote work. Employees located within 50 miles of specified Cigna offices may be required to work in person three days per week.

📝 Enhancement Note: The salary range provided is competitive for a senior UX Designer role in the US market, particularly for a large, established company like The Cigna Group. The benefits package is robust, covering health, financial, and professional development aspects, which are standard for senior-level positions in the healthcare and technology sectors. The hybrid work arrangement is clearly defined, outlining potential in-office days for specific locations.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare / Health Insurance. The Cigna Group operates within a highly regulated and dynamic industry focused on improving health and well-being for individuals and organizations. This context means a strong emphasis on user trust, data security, compliance, and patient outcomes.

Company Size: Large Enterprise (The Cigna Group is a major global health services company with tens of thousands of employees). This size implies established processes, a wide array of cross-functional teams, and opportunities for impact at scale, but also potential for navigating complex organizational structures.

Founded: The Cigna Group has a long history, with roots tracing back to the 18th century, evolving through mergers and acquisitions to become a leading health services provider. This history suggests a culture that values stability, long-term vision, and continuous adaptation.

Team Structure:

• Cross-Functional Collaboration: The UX Designer will likely be embedded within or work very closely with Product Management, Engineering, Business Analysis, and potentially Marketing or Data Science teams. The role emphasizes partnership and shared ownership of the user experience.

• Reporting: While not explicitly stated, a Senior UX Designer often reports into a UX Lead, Design Manager, or Director of Product Design, who then reports into a VP of Product or Technology.

• Specialization: Within a large organization, UX teams may be specialized by product line, platform area, or functional domain (e.g., member experience, provider tools, internal operations).

Methodology:

• Agile Development: Given the mention of "development lifecycle" and collaboration with Engineering, an Agile or hybrid Agile approach is highly probable. This means iterative design, close collaboration, and adaptability to changing requirements.

• User-Centered Design (UCD): The core responsibility is translating user needs into designs, indicating a strong adherence to UCD principles and practices.

• Data-Informed Design: The emphasis on user research, usability feedback, and potentially A/B testing suggests that design decisions are informed by data and evidence, not just intuition.

Company Website: https://jobs.thecignagroup.com/us/en

📝 Enhancement Note: Understanding the healthcare industry context is crucial. It implies a need for empathy, attention to detail regarding sensitive information, and a focus on improving health outcomes. The large enterprise environment means that understanding how to navigate internal processes, gain buy-in, and work with diverse stakeholders is as important as design skill.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Senior Contributor (Band 4) within a Program Management Senior Advisor framework, which is an interesting classification. However, the core function described is UX Design. This indicates a high level of individual contribution and expertise, likely leading complex projects and initiatives without direct reports. It signifies a role focused on deep expertise and strategic impact rather than people management.

Reporting Structure: The UX Designer will report to a design or product leadership role, working in close partnership with Product Managers and Engineering Leads. This collaborative structure allows for direct influence on product strategy and execution.

Operations Impact: The UX Designer's impact is measured by their ability to create intuitive, scalable, and accessible user experiences that directly support business objectives, enhance user satisfaction, reduce operational friction, and ultimately contribute to Cigna's mission of improving health and well-being. This role directly influences product adoption, user engagement, and the efficiency of user interactions with Cigna's digital platforms.

Growth Opportunities:

• Leadership in Design: Potential to grow into a UX Lead, Principal UX Designer, or Design Manager role, taking on more strategic oversight, mentorship of junior designers, and defining design direction for larger initiatives.

• Specialization: Opportunity to deepen expertise in specific areas of UX, such as user research, interaction design, accessibility, or design systems within the healthcare domain.

• Cross-Functional Advancement: Experience gained in collaborating with Product and Engineering can open doors to Product Management or Program Management roles, especially those with a strong user experience focus.

• Industry Expertise: Developing deep knowledge of healthcare UX challenges and best practices can position the individual as a subject matter expert within the organization and the broader industry.

📝 Enhancement Note: The "Program Management Senior Advisor" classification for a UX Designer role is unusual but suggests that Cigna views this position as critical for driving complex initiatives forward successfully, akin to program management in its strategic scope and cross-functional coordination. This implies that demonstrating strong project leadership, strategic thinking, and the ability to manage complex design programs will be key for career progression.

🌐 Work Environment

Office Type: The role is primarily remote. However, Cigna maintains physical office locations. For candidates residing within 50 miles of Bloomfield, CT; Chattanooga, TN; Denver, CO; St. Louis, MO; or Scottsdale, AZ, there is a requirement to work in person three days per week. This suggests a hybrid model where remote work is the default, but in-office collaboration is expected for those geographically proximate to company hubs.

Office Location(s):

• Bloomfield, CT

• Chattanooga, TN

• Denver, CO

• St. Louis, MO

Workspace Context:

• Remote Flexibility: Offers the autonomy and flexibility associated with remote work.

• Hybrid Collaboration: For those within hybrid zones, the office environment provides opportunities for spontaneous collaboration, team building, and face-to-face interaction with colleagues, fostering stronger relationships and shared understanding.

• Technology & Tools: Access to industry-standard UX and prototyping tools is expected, likely managed through company-provided licenses and infrastructure. The company likely supports a robust digital collaboration environment for remote and hybrid teams.

Work Schedule: Standard 40-hour work week. While remote, maintaining consistent availability during core business hours for collaboration and meetings is important. The hybrid requirement for specific locations means understanding local office norms and schedules for in-office days.

📝 Enhancement Note: The hybrid requirement is a key differentiator for this remote role. Candidates should be prepared to articulate how they manage collaboration and productivity in both remote and in-office settings, and how they would navigate the expected 3-day in-office rhythm if located near one of the specified hubs.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or Talent Acquisition will review applications and resumes, focusing on experience, skills, and alignment with basic requirements.

• Hiring Manager Interview: A discussion with the hiring manager to assess experience depth, understanding of UX principles, strategic thinking, and cultural fit. Expect questions about past projects and problem-solving approaches.

• Portfolio Review & Presentation: A dedicated session where candidates present 2-3 key projects from their portfolio. This is a critical stage to demonstrate design process, decision-making rationale, collaboration skills, and impact. Be prepared to articulate the "why" behind your design choices.

• Team/Stakeholder Interviews: Interviews with key collaborators, such as Product Managers, Engineers, or other designers, to evaluate collaboration style, communication effectiveness, and technical understanding.

• Final Interview: Potentially with a senior leader to confirm overall fit and strategic alignment.

Portfolio Review Tips:

• Curate Strategically: Select projects that best showcase your end-to-end UX process, problem-solving skills, and impact relevant to enterprise healthcare platforms.

• Tell a Story: For each project, clearly articulate the problem, your role, the process undertaken, key decisions made, challenges overcome, and the measurable results achieved. Use visuals effectively but focus on the narrative and your thought process.

• Highlight Collaboration: Demonstrate how you partnered with Product, Engineering, and Business stakeholders. Provide examples of how you incorporated feedback and managed differing opinions.

• Showcase Process: Illustrate your design methodology, including user research, ideation, wireframing, prototyping, testing, and iteration.

• Quantify Impact: Whenever possible, use data and metrics to demonstrate the success of your designs (e.g., improved conversion rates, reduced task completion time, increased user satisfaction).

• Address Accessibility & Standards: Be ready to discuss how you incorporated WCAG guidelines and adhered to enterprise design systems.

Challenge Preparation:

• Design Exercise: Some roles may include a take-home design challenge or an in-interview whiteboarding exercise. Prepare to tackle a business problem with a user-centered approach, outlining your thought process and potential solutions.

• Scenario-Based Questions: Be ready to answer questions about how you would handle specific design challenges, stakeholder conflicts, or ambiguous requirements in a large enterprise setting.

• Strategic Thinking: Practice articulating how your design decisions align with broader business goals and platform strategies.

📝 Enhancement Note: The portfolio review is the most crucial part of the application process for a UX Designer. Candidates should prepare to not only show their work but also to deeply explain their rationale, process, and the impact of their contributions. Understanding Cigna's mission and the healthcare context will also be beneficial.

🛠 Tools & Technology Stack

Primary Tools:

• UX/UI Design & Prototyping: Figma (highly probable given industry trends and mention of similar tools), Sketch, Adobe XD. Proficiency in at least one is essential.

• Collaboration & Communication: Slack, Microsoft Teams, Zoom, Confluence, Jira.

• User Research & Testing: Tools like UserTesting.com, Maze, Lookback, or internal platforms for conducting and analyzing user research and usability tests.

• Design System Management: Experience working with and contributing to established design systems (e.g., Material Design, custom enterprise systems).

Analytics & Reporting:

• Web Analytics: Google Analytics, Adobe Analytics (or similar) to understand user behavior on digital platforms.

• Performance Dashboards: Tools like Tableau, Power BI, or internal BI tools for visualizing user data and design impact.

CRM & Automation:

• While not directly a CRM role, understanding how UX designs integrate into customer journeys and potentially CRM functionalities (e.g., Salesforce, though less direct for UX) can be beneficial. Experience with workflow automation tools (e.g., Zapier, Workato) is less likely to be a primary requirement but indicates an understanding of process efficiency.

📝 Enhancement Note: Figma is currently the industry standard for collaborative UX design and prototyping, making it a high-priority tool to highlight proficiency in. The mention of "enterprise standards" and "design systems" implies that experience with structured design libraries and component-based design is expected.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and advocating for the user, ensuring their needs are at the forefront of all design decisions.

• Collaboration & Partnership: Fostering strong working relationships with Product, Engineering, and Business teams to achieve shared goals and deliver cohesive experiences.

• Excellence & Quality: Striving for high-quality design outputs that are intuitive, accessible, reliable, and visually appealing.

• Innovation & Continuous Improvement: Embracing new ideas, learning from feedback, and constantly seeking ways to enhance user experiences and design processes.

• Integrity & Trust: Upholding ethical design practices, especially in a healthcare context where data privacy and user trust are paramount.

Collaboration Style:

• Cross-Functional Integration: Expect a highly collaborative environment where designers work closely with diverse teams. Proactive communication and a willingness to understand different perspectives are key.

• Feedback Culture: An open environment for giving and receiving constructive feedback on designs and processes.

• Shared Ownership: A mindset where design success is a collective achievement, with designers contributing to the overall product vision and strategy.

📝 Enhancement Note: In the healthcare industry, values like integrity, trust, and a user-centric approach are non-negotiable. The culture likely emphasizes empathy and a genuine desire to improve members' health and well-being through thoughtful design.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Large Enterprise Structures: The primary challenge will be understanding and effectively navigating Cigna's large, established organizational structure to gain buy-in, secure resources, and implement designs.

• Balancing Stakeholder Needs: Juggling the diverse and sometimes conflicting needs of various stakeholders (Product, Engineering, Business, Legal, Compliance) while maintaining a strong user focus.

• Designing for Complexity: Translating highly complex healthcare information and processes into simple, intuitive user experiences.

• Maintaining Design Consistency: Ensuring a cohesive and consistent user experience across a broad portfolio of products and platforms, especially when working with distributed teams.

• Driving Adoption of New Standards: Championing and integrating new UX methodologies, tools, or design system updates within established workflows.

Learning & Development Opportunities:

• Healthcare UX Expertise: Deepen knowledge of the unique challenges and opportunities in designing for the healthcare industry, including patient journeys, insurance complexities, and regulatory requirements.

• Strategic Design Leadership: Develop skills in influencing product strategy, mentoring junior designers, and leading design initiatives at a senior level.

• Enterprise Design Systems: Gain extensive experience in working with, contributing to, and potentially leading the evolution of large-scale enterprise design systems.

• Advanced Research & Analytics: Opportunities to hone skills in advanced user research techniques and data analysis to drive design decisions.

📝 Enhancement Note: The challenges are typical for senior roles in large enterprises. The growth opportunities are substantial, particularly for a designer looking to specialize in a critical industry like healthcare and gain experience in enterprise-level design strategy and systems.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex enterprise product or platform you designed for. What were the key business objectives, user needs, and how did your design address them?" (Focus on your strategic approach and problem framing.)

• "How do you ensure your designs align with enterprise standards and scale effectively across multiple products or platforms?" (Highlight your understanding of design systems and consistency.)

• "Walk me through a time you had to balance competing stakeholder requirements. What was your approach, and what was the outcome?" (Demonstrate collaboration and negotiation skills.)

• "How do you incorporate user research and usability testing into your design process, especially when dealing with tight deadlines?" (Showcase your methodology and adaptability.)

Company & Culture Questions:

• "What interests you about The Cigna Group and the healthcare industry?" (Research Cigna's mission, values, and recent initiatives.)

• "How would you describe your ideal collaboration style with Product Managers and Engineers?" (Align with their collaborative culture.)

• "How do you approach receiving and providing constructive feedback on design work?" (Show you're open to iteration and growth.)

Portfolio Presentation Strategy:

• Structure Each Case Study: Problem -> Your Role/Challenge -> Process/Solution -> Results/Impact.

• Be Specific: Use concrete examples of your work. Avoid vague statements.

• Articulate Your 'Why': For every design decision, explain the rationale behind it, referencing user needs, business goals, or design principles.

• Show, Don't Just Tell: Use visuals effectively but focus on explaining your thought process and contributions.

• Practice Your Narrative: Rehearse your presentation to ensure it flows smoothly, stays within time limits, and highlights your key strengths. Be ready for in-depth questions about any part of your presented work.

📝 Enhancement Note: Interview preparation should focus on demonstrating strategic thinking, a robust UX process, strong collaboration skills, and a deep understanding of user-centered design principles, all within the context of a large enterprise and the healthcare industry.

📌 Application Steps

To apply for this UX Designer position:

• Submit Your Application: Utilize the provided link to submit your resume and any required application materials through The Cigna Group's careers portal.

• Tailor Your Resume: Ensure your resume highlights your 10+ years of experience in UX design for enterprise applications, focusing on achievements and responsibilities that align with the job description (e.g., translating complex needs, enterprise standards, accessibility, collaboration). Integrate keywords like "UX Design," "Interaction Design," "Figma," "WCAG," and "Enterprise Design Systems."

• Curate Your Portfolio: Select 3-5 of your strongest end-to-end UX case studies. Prepare to articulate your process, decision-making, and impact clearly and concisely. Ensure it showcases your ability to handle complex problems and work within established systems.

• Prepare for Interviews: Review common UX interview questions, practice articulating your portfolio projects, and research The Cigna Group's mission, values, and recent work. Be ready to discuss your experience with healthcare-specific design challenges if applicable.

• Understand the Hybrid Model: If you reside within 50 miles of one of the listed office locations (Bloomfield, CT; Chattanooga, TN; Denver, CO; St. Louis, MO; or Scottsdale, AZ), be prepared to discuss your understanding and approach to a 3-day in-office hybrid work schedule.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.