UX Designer

📍 Job Overview

Job Title: UX Designer

Company: TOPdesk

Location: Delft, South Holland, Netherlands

Job Type: Full-time

Category: UX/Product Design Operations

Date Posted: February 23, 2026

Experience Level: Medior/Senior (5+ years)

Remote Status: On-site

🚀 Role Summary

• Oversees the end-to-end user experience design process, from initial concept and research to final implementation and delivery.

• Translates complex user needs and research findings into intuitive, accessible, and inclusive user interfaces and workflows.

• Creates essential design documentation, including wireframes, user flows, mockups, and interactive prototypes, utilizing industry-standard tools.

• Collaborates closely with cross-functional teams, including Product Managers and Engineers, to ensure user-centered product development and achieve business objectives.

• Contributes to the evolution and maintenance of the company's design system, proposing enhancements and new components to ensure consistency and efficiency.

• Validates design decisions through rigorous usability testing, data analysis, and stakeholder feedback, iterating to refine user experiences.

• Acts as a champion for UX best practices, contributing to the continuous improvement of design processes and the overall UX maturity within the organization.

📝 Enhancement Note: This role is positioned within a product development team, indicating a strong emphasis on integrating UX design directly into the product lifecycle. The mention of "driving product outcomes" and "shaping user-centered solutions" suggests a strategic influence beyond typical design execution, requiring strong collaboration and communication skills to influence product strategy. The role also implies a focus on operational efficiency through design system contribution and process improvement.

📈 Primary Responsibilities

• Design Process Ownership: Manage the entire UX design lifecycle, from discovery and user research to high-fidelity prototyping and final handoff for development.

• User Research & Insights Translation: Identify research needs, conduct user interviews and usability testing, and transform qualitative and quantitative data into actionable design recommendations.

• Artifact Creation: Develop comprehensive design artifacts, including user personas, journey maps, wireframes, user flows, interactive prototypes, and detailed design specifications.

• Design System Management: Utilize and contribute to the existing design system, ensuring UI consistency and efficiency, and proposing improvements or new components as needed.

• Cross-Functional Collaboration: Partner with Product Managers, Engineers, UX Researchers, and other stakeholders to define product requirements, brainstorm solutions, and ensure user needs are met.

• Usability & Validation: Conduct usability testing sessions, gather feedback, analyze results, and iterate on designs to optimize user experience, accessibility, and inclusivity.

• Developer Handoff: Provide clear, detailed documentation and assets to engineering teams to ensure accurate and efficient implementation of designs.

• Process Improvement: Actively contribute to refining and improving UX design processes, methodologies, and best practices within the product development teams.

• Trend Monitoring: Stay abreast of emerging UX trends, tools, and technologies, and advocate for their adoption where beneficial.

📝 Enhancement Note: The responsibilities highlight a comprehensive UX design role with a strong emphasis on process ownership and cross-functional collaboration. The inclusion of "shaping user-centered solutions" and "driving product outcomes" suggests an expectation for strategic input and influence on product direction, moving beyond purely execution-based tasks. The mention of "raising UX maturity" indicates a potential mentorship or leadership aspect in advocating for UX best practices.

🎓 Skills & Qualifications

Education:

Experience:

• 5+ years of professional experience in User Experience (UX) design, with a demonstrated track record of delivering user-centered solutions.

Required Skills:

• Design Process Mastery: Proven ability to manage the full UX design lifecycle, from discovery and research to delivery.

• Prototyping & Wireframing: Proficient in creating wireframes, user flows, mockups, and interactive prototypes using industry-standard tools.

• Design System Experience: Experience working with or contributing to design systems, understanding their importance for consistency and scalability.

• Usability & Research: Skilled in conducting usability testing, gathering user feedback, and performing data analysis to validate and refine designs.

• Collaboration & Communication: Excellent interpersonal and communication skills, with the ability to effectively collaborate with Product Managers, Engineers, and other stakeholders.

• Tool Proficiency: Demonstrated expertise with design tools such as Figma.

• Accessibility & Inclusivity: Strong understanding and passion for designing accessible and inclusive user experiences.

• Problem-Solving: Ability to tackle complex design challenges with a proactive and analytical mindset.

• English Proficiency: Fluent in English for effective communication within international teams.

Preferred Skills:

• German Language Fluency: Business proficiency in German to facilitate seamless collaboration with German-speaking colleagues and stakeholders.

• Generative AI Experimentation: Active experimentation with generative AI tools and processes for design applications.

📝 Enhancement Note: The requirement for "5+ years of professional experience" clearly positions this as a medior to senior-level role. The emphasis on "driving product outcomes" and "shaping user-centered solutions" suggests that candidates with experience influencing product strategy or contributing to product roadmaps will be highly valued. The preference for German fluency and AI experimentation indicates a forward-thinking company culture and a desire for candidates who are adaptable and embrace new technologies.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• End-to-End Case Studies: Showcase at least 2-3 comprehensive case studies detailing your involvement in the entire design process, from initial problem definition and user research to ideation, prototyping, testing, and final implementation.

• Problem-Solution Framing: Clearly articulate the user problem or business challenge, your approach to understanding it, and how your design solutions effectively addressed it.

• Process & Methodology: Demonstrate your understanding and application of various UX methodologies, including user research techniques, wireframing, prototyping, usability testing, and iterative design.

• Tool Proficiency Demonstration: Include examples of your work created with tools like Figma, highlighting your ability to produce high-fidelity mockups and interactive prototypes.

• Design System Contribution: If applicable, showcase examples of your contributions to or utilization of design systems, demonstrating an understanding of component-based design and consistency.

• Metrics & Impact: Whenever possible, quantify the impact of your designs using relevant metrics (e.g., improved conversion rates, reduced task completion times, increased user satisfaction scores), even if estimated.

Process Documentation:

• User Flow Diagrams: Provide examples of user flow diagrams that illustrate intuitive navigation and task completion paths.

• Wireframes & Mockups: Showcase detailed wireframes and high-fidelity mockups that demonstrate clear information architecture and visual design.

• Prototype Links: Include links to interactive prototypes that allow reviewers to explore the user experience firsthand.

• Usability Testing Summaries: Briefly describe your approach to usability testing and present key findings and how they informed design iterations.

📝 Enhancement Note: For a medior/senior UX role, the portfolio is crucial. Candidates should focus on demonstrating strategic thinking, problem-solving capabilities, and a proven ability to deliver impactful user experiences. The emphasis on end-to-end case studies and quantifiable impact will be key differentiators. Demonstrating proficiency with design systems and an understanding of accessibility is also vital.

💵 Compensation & Benefits

Salary Range: EUR €4,500 - €5,500 per month

Benefits:

• Personal Development ("10 to Grow"): 10% of your gross full-time salary and 10% of your contractual working time allocated for personal development initiatives.

• Volunteer Work: 2.5% of your working time can be dedicated to volunteer work.

• Best Employer Recognition: Opportunity to work for an organization recognized as one of the best employers in the Netherlands.

• International Growth: Contribution to an international and growing company.

• Diversity & Inclusivity: Work in an environment that champions diversity, inclusivity, and social responsibility.

Working Hours:

• Full-time position, likely aligning with standard European work weeks (approx. 40 hours/week), with flexibility offered through the "10 to Grow" initiative.

📝 Enhancement Note: The salary range provided is a good indicator for a medior/senior UX Designer in the Netherlands. The "10 to Grow" initiative is a significant benefit, offering substantial time and financial resources for professional development, which is highly attractive for ambitious UX professionals. The mention of volunteer work highlights a company culture that values community engagement and work-life balance.

🎯 Team & Company Context

🏢 Company Culture

Industry: Software (Service Management)

Company Size: 800+ employees (International company)

Founded: Not specified, but established as an international software company.

Team Structure:

• Multidisciplinary Product Development Teams: You will join a team comprised of Product Managers, Engineers, and other Designers.

• Design System Collaboration: Close interaction with the dedicated Design System team.

• Reporting Line: You will report to a UX Manager.

• International Collaboration: Work with colleagues based in the Netherlands, Germany, and Hungary, fostering a diverse and global perspective.

Methodology:

• User-Centric Approach: TOPdesk emphasizes user-centered solutions and aims to drive product outcomes through design.

• Collaborative Ideation: Facilitation of collaborative problem-solving sessions with teammates and stakeholders.

• Data-Driven Design: Use of data analysis and feedback gathering to validate and refine designs.

• Continuous Improvement: A culture that encourages continuous monitoring of trends and improvement of design processes.

Company Website: [TOPdesk Website - Enhancement Note: Actual URL to be added if available, typically topdesk.com]

📝 Enhancement Note: TOPdesk appears to be a well-established international software company with a strong focus on service management. The company size suggests a stable organization with room for growth and development. The culture seems to value collaboration, user-centricity, and continuous improvement, with a diverse international team structure. The "best employers" recognition indicates a positive work environment.

📈 Career & Growth Analysis

Operations Career Level: Medior/Senior UX Designer. This level requires significant autonomy, the ability to lead design initiatives, mentor junior designers (potentially), and influence product strategy. The role is expected to contribute to defining design standards and processes.

Reporting Structure: You will report to a UX Manager, indicating a clear line of management and support. This structure allows for guidance on career development and performance.

Operations Impact: As a UX Designer at TOPdesk, your impact will be directly linked to the usability, accessibility, and overall user satisfaction of their service management software. By shaping user-centered solutions, you will drive product adoption, customer retention, and potentially contribute to competitive advantage through superior user experience. Your work will influence how thousands of customers interact with TOPdesk's products daily.

Growth Opportunities:

• Skill Specialization: Deepen expertise in specific UX areas such as user research, interaction design, accessibility, or design systems.

• Leadership Development: Potential to grow into a Lead UX Designer role, managing a team or taking ownership of major product areas, possibly with mentorship from the UX Manager.

• Cross-Functional Influence: Expand influence across product management and engineering, contributing more significantly to product strategy and roadmap planning.

• International Exposure: Gain experience working with diverse international teams and contributing to products used globally.

• Personal Development: Leverage the "10 to Grow" program for targeted learning, certifications, or exploration of new design technologies (e.g., advanced AI in design).

📝 Enhancement Note: The "5+ years" experience, reporting to a UX Manager, and the responsibility for the "entire design process" firmly place this role in the medior-to-senior bracket. The growth opportunities are significant, especially with the unique "10 to Grow" program, which can accelerate skill acquisition and career progression. The emphasis on influencing product outcomes suggests a path towards more strategic design leadership.

🌐 Work Environment

Office Type: On-site at TOPdesk's headquarters in Delft, Netherlands. This implies a traditional office environment designed for in-person collaboration.

Office Location(s): Delft, Netherlands (primary for this listing). Also mentions Kaiserslautern (Germany) or Budapest (Hungary) as potential locations for this role, suggesting a distributed team structure across these offices.

Workspace Context:

• Collaborative Hub: The office environment is expected to foster direct collaboration with Product Managers, Engineers, and fellow Designers, facilitating quick feedback loops and ideation sessions.

• Design Tools & Technology: Access to industry-standard design tools like Figma and potentially other relevant software and hardware necessary for UX work.

• Team Interaction: Regular opportunities for face-to-face interaction with design colleagues and cross-functional team members, promoting knowledge sharing and team cohesion.

Work Schedule: Full-time, on-site. While the core hours are likely standard, the "10 to Grow" initiative provides significant flexibility for personal development during contractual working time.

📝 Enhancement Note: The on-site requirement in Delft emphasizes the value TOPdesk places on in-person collaboration and team synergy, which can be highly beneficial for complex design problem-solving and fostering a strong team culture. The mention of other international offices suggests potential for cross-office collaboration and understanding of global market needs.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of CV and portfolio to assess experience, skills, and alignment with the role's requirements.

• Hiring Manager/UX Manager Interview: Discussion about your background, experience, motivations, and general UX philosophy. This is likely where they assess your fit with the team and company culture.

• Design Challenge/Portfolio Presentation: You will likely be asked to present 1-2 key case studies from your portfolio, detailing your process, decision-making, and the impact of your work. Alternatively, a practical design exercise might be given.

• Cross-Functional Team Interview: Meeting with Product Managers and Engineers to evaluate your collaboration style, communication skills, and ability to work effectively within a multidisciplinary team.

• Final Interview: Potentially with a senior leader or HR to discuss final details and confirm cultural fit.

Portfolio Review Tips:

• Storytelling is Key: Structure your case studies as compelling narratives. Clearly define the problem, your role, the process you followed, the challenges you faced, your solutions, and the outcomes achieved.

• Showcase Your Process: Don't just show final screens. Illustrate your journey with sketches, wireframes, user flows, research insights, and iteration examples. This demonstrates your thinking.

• Quantify Impact: Whenever possible, present metrics that demonstrate the success of your designs. If direct metrics aren't available, discuss potential impact or user feedback that validates your solution.

• Tailor to TOPdesk: If possible, subtly tailor your portfolio presentation to highlight experiences relevant to service management software or B2B applications.

• Highlight Collaboration: Emphasize how you collaborated with engineers, product managers, and other stakeholders.

Challenge Preparation:

• Understand the Product: Familiarize yourself with TOPdesk's service management software. Understand its core functionalities and target users.

• Practice Design Exercises: If a design challenge is expected, practice common UX exercises like redesigning a feature, solving a specific user problem, or creating a user flow for a given scenario.

• Articulate Your "Why": Be ready to explain the rationale behind every design decision.

• Focus on Process: For any challenge, emphasize your thought process and how you would approach the problem, not just the final solution.

📝 Enhancement Note: The interview process is likely to be thorough, focusing on both technical UX skills and collaborative capabilities. A strong portfolio presentation will be critical. Candidates should be prepared to discuss their design process in detail and demonstrate how they translate user needs into tangible product improvements, especially within a B2B service management context.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Explicitly mentioned as a required tool for creating wireframes, prototypes, and design documentation. Proficiency here is essential.

Analytics & Reporting:

• While not explicitly stated, UX Designers typically use analytics tools to inform their work. This could include:
  • Product Analytics Platforms: Tools like Google Analytics, Pendo, Mixpanel, or Amplitude to understand user behavior, track feature adoption, and identify pain points.
  • Usability Testing Tools: Platforms for remote usability testing and feedback collection (e.g., UserTesting.com, Lookback).

CRM & Automation:

• Service Management Software: Familiarity with the domain of service management software (like TOPdesk's own product) is beneficial.

• Project Management Tools: Likely to use tools such as Jira, Asana, or Trello for task management, bug tracking, and workflow coordination with engineering teams.

• Collaboration Platforms: Tools like Slack or Microsoft Teams for daily communication and team interaction.

📝 Enhancement Note: The explicit mention of Figma is key. Candidates should be prepared to demonstrate advanced proficiency. While other tools aren't listed, a UX professional at this level is expected to be comfortable with common analytics, project management, and collaboration platforms. Familiarity with the service management domain is a significant plus.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A core value driving all design and product development efforts.

• Collaboration: Strong emphasis on teamwork and cross-functional partnership between design, product management, and engineering.

• Continuous Improvement: A commitment to refining processes, learning new skills, and enhancing product quality.

• Accessibility & Inclusivity: Designing for all users, ensuring products are usable and welcoming to everyone.

• Proactiveness: Encouraging initiative and a drive for self-improvement and contribution.

Collaboration Style:

• Integrated Teams: Work within multidisciplinary teams where designers are integral to the product development process.

• Open Communication: Encouraging open dialogue, feedback exchange, and active listening among team members.

• Shared Ownership: Fostering a sense of collective responsibility for product success and user satisfaction.

• Knowledge Sharing: Opportunities to share insights, best practices, and learnings across design and development teams.

📝 Enhancement Note: TOPdesk's stated values and the emphasis on collaboration suggest a positive and supportive work environment. The culture appears to be one where designers are valued for their strategic input and ability to work effectively with diverse teams to achieve common goals. The "best employer" status reinforces this perception.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Goals: Effectively navigating the inherent tension between delivering ideal user experiences and meeting business objectives, technical constraints, or development timelines.

• Maintaining Design Consistency: Ensuring a cohesive user experience across a large and evolving product suite, especially when working with distributed international teams.

• Driving UX Maturity: Continuing to advocate for and implement best-in-class UX practices within a growing organization.

• Adapting to Evolving Technologies: Keeping pace with advancements in UX tools, methodologies, and emerging technologies like generative AI.

Learning & Development Opportunities:

• "10 to Grow" Program: This is the standout opportunity, offering dedicated time and financial resources for personal and professional growth, allowing for exploration of new skills, certifications, or advanced training.

• Mentorship: Guidance from a UX Manager and collaboration with experienced Product Managers and Engineers.

• Industry Trends: Exposure to current UX trends and technologies, particularly with the encouragement to experiment with generative AI.

• International Experience: Working with a global team provides exposure to different markets and user needs.

📝 Enhancement Note: The primary challenge will be to leverage the "10 to Grow" program effectively to address the challenges and capitalize on the growth opportunities. Candidates should be prepared to articulate how they would approach these challenges and utilize the development resources.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance conflicting stakeholder needs with user needs. How did you resolve it?" (Tests negotiation and user advocacy.)

• "Walk me through a complex design problem you solved. What was your process, what were the key decisions, and what was the outcome?" (Tests problem-solving and process articulation.)

• "How do you ensure your designs are accessible and inclusive? Can you provide an example?" (Tests understanding of core UX principles.)

• "How do you approach collaborating with engineers and product managers? Describe a successful cross-functional project you were part of." (Tests teamwork and communication.)

• "What is your experience with design systems? How have you contributed to or utilized one?" (Tests understanding of scalable design.)

Company & Culture Questions:

• "What interests you about TOPdesk and our service management software?" (Tests research and genuine interest.)

• "Based on what you know about TOPdesk, how do you see yourself contributing to our design culture?" (Tests cultural fit and self-awareness.)

Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, clearly state the problem, your role, the process, your solutions, and the results.

• Focus on Impact: Highlight quantifiable achievements or positive user feedback.

• Show, Don't Just Tell: Use visuals (wireframes, prototypes, user flows) to illustrate your journey and solutions.

• Be Prepared for Deep Dives: Expect questions about specific design decisions, technical constraints, or alternative approaches.

• Enthusiasm for TOPdesk: Express genuine interest in the company and its mission.

📝 Enhancement Note: Preparation should focus on demonstrating a strong, repeatable design process, effective collaboration, and a user-centric mindset. Candidates should have 2-3 compelling case studies ready to present, emphasizing their role and impact. Understanding TOPdesk's product domain and company values will be crucial for demonstrating cultural fit.

📌 Application Steps

To apply for this UX Designer position:

• Submit your application through the provided link on SmartRecruiters.

• Tailor Your Resume: Highlight your 5+ years of UX design experience, specific achievements, and proficiency with tools like Figma and design systems. Use keywords from the job description.

• Curate Your Portfolio: Select 2-3 of your strongest end-to-end case studies that showcase your process, problem-solving skills, and impact. Ensure they are easily navigable and well-documented.

• Prepare for Presentation: Practice walking through your portfolio case studies, focusing on clear storytelling, your design decisions, and the outcomes. Be ready to discuss your collaboration experience.

• Research TOPdesk: Familiarize yourself with TOPdesk's service management software, company mission, and values to articulate your interest and cultural fit during interviews.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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