UX Designer

📍 Job Overview

Job Title: UX Designer

Company: Ramsey Solutions

Location: Franklin, Tennessee, United States

Job Type: Full-Time

Category: Product Engineering / User Experience Design

Date Posted: August 27, 2025

Experience Level: Mid-Senior Level (5-10 years)

Remote Status: On-site

🚀 Role Summary

• Design user experiences for internal tools that empower employees and drive operational efficiency within a mission-driven organization.

• Collaborate closely with product managers and engineers to translate complex workflows into intuitive, user-centered interfaces.

• Champion a usability-first approach, ensuring internal tools are as effective and delightful as external customer-facing products.

• Contribute to the evolution of scalable design systems, promoting consistency and efficiency across the product suite.

• Leverage user research and feedback loops to inform design decisions and create cohesive, platform-level experiences.

📝 Enhancement Note: While the title is "UX Designer," the core responsibilities and required experience strongly indicate a focus on designing internal operational tools. This role emphasizes user experience principles applied to an enterprise software context, aiming to improve internal team productivity and effectiveness. The emphasis on "internal users like customers" and "operational platforms" suggests a blend of UX design and a deep understanding of business process optimization.

📈 Primary Responsibilities

• Design user experiences for internal tools, focusing on simplifying workflows and elevating usability for internal teams.

• Collaborate daily with engineers and product managers to translate business requirements and user feedback into scalable design solutions.

• Utilize whiteboarding, sketching, and prototyping to rapidly iterate on concepts and bring clarity to ambiguous problems.

• Map out complex workflows and user journeys to design intuitive and efficient systems.

• Contribute to and advocate for the consistent application of scalable design systems to ensure uniformity and efficiency across all internal tools.

• Conduct user research, gather feedback, and synthesize insights to inform design decisions and improve user satisfaction.

• Treat internal users with the same consideration as external customers, ensuring a high-quality user experience.

• Document design decisions, processes, and user flows to ensure visibility and shared understanding across cross-functional teams.

• Explore and evaluate multiple design solutions before converging on the optimal path forward.

• Continuously refine core user experiences within internal applications, maintaining a high standard of design quality.

📝 Enhancement Note: The responsibilities highlight a hands-on design role with a strong emphasis on collaboration and iterative development. The mention of "scalable design systems" and "workflow mapping" indicates a need for a systematic and strategic approach to design, aligning with operations principles of standardization and efficiency.

🎓 Skills & Qualifications

Education: Bachelor's degree in Design, Human-Computer Interaction (HCI), Computer Science, or a related field, or equivalent practical experience.

Experience:

• 4+ years of professional experience designing user experiences for internal tools, enterprise software, or operational platforms.

• Proven ability to treat internal users as customers, applying customer-centric design principles.

• Demonstrated skill in rapid iteration using whiteboards, sketches, and prototypes to clarify complex problems.

• Strong visual thinking capabilities with an awareness of system design and the ability to map workflows and user journeys.

• Experience working in fast-paced, feedback-driven environments.

• Proficiency in user research methodologies, establishing feedback loops, and synthesizing insights to inform design.

Required Skills:

• User Experience (UX) Design

• Enterprise Software Design

• Prototyping (e.g., Figma, Sketch, Adobe XD)

• Wireframing and Information Architecture

• Workflow Mapping and User Journey Design

• User Research and Usability Testing

• Visual Design and Systems Thinking

• Collaboration with Engineering and Product Management

Preferred Skills:

• Experience with scalable design systems

• Familiarity with Agile development methodologies

• Knowledge of accessibility standards (WCAG)

• Experience in personal finance or related industries

• UI Design principles and best practices

📝 Enhancement Note: The experience requirements are specific to internal tools and enterprise software, differentiating this role from typical B2C UX roles. The emphasis on "systems awareness" and "scalable design systems" suggests a need for a designer who can think holistically and contribute to foundational design elements that support long-term efficiency and consistency.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 3-4 distinct projects demonstrating end-to-end UX design process for internal tools or complex enterprise applications.

• Projects should highlight your ability to define problems, conduct user research, develop user flows, create wireframes and prototypes, and conduct usability testing.

• Include case studies that clearly articulate the business problem, your design approach, the rationale behind key decisions, and the measurable impact of your solutions.

• Demonstrate a strong understanding of systems thinking and how your designs integrate into larger operational workflows.

Process Documentation:

• Provide evidence of your process for translating user feedback and business requirements into actionable design specifications.

• Include documentation that illustrates your workflow mapping and user journey creation techniques.

• Showcase how you approach problem-solving for complex, ambiguous challenges in a design context.

• Demonstrate your ability to document and communicate design decisions effectively to cross-functional teams.

📝 Enhancement Note: A robust portfolio is critical for this role, especially to demonstrate experience with internal tools and complex systems. The focus should be on showcasing a structured design process and quantifiable results, aligning with operations' emphasis on efficiency and impact measurement.

💵 Compensation & Benefits

Salary Range: While not explicitly stated, a UX Designer with 4-10 years of experience in a major metropolitan area like Nashville, TN, would typically expect a salary range of $90,000 - $130,000 annually. This range is an estimate based on industry benchmarks for similar roles and experience levels in the region, considering the company's established presence and mission-driven nature.

Benefits:

• Comprehensive Health Insurance: Includes plans eligible for a Health Savings Account (HSA) with a company match of up to $500.

• 401(k) Retirement Plan: Features a 4% company match/contribution.

• Annual Reimbursements: Includes wellness, counseling, and grocery membership reimbursements, promoting employee well-being.

• On-Campus Amenities: Access to an on-campus cafe with subsidized pricing for meals and coffee.

• Dependent Care Flexible Spending Account (FSA): For eligible dependent care expenses.

• Extensive Cultural Activities: Opportunities for engagement through weekly devotionals, leadership development courses, community events, and a significant annual holiday party.

Working Hours: The standard workweek is 40 hours. The company offers flexible schedules to accommodate personal needs, appointments, and family obligations, supporting a healthy work-life balance.

📝 Enhancement Note: The benefits package is robust, with a strong emphasis on employee well-being and financial security, aligning with a company focused on long-term impact. The flexible schedule is a key perk for employees managing personal commitments. The salary estimate is based on general market data for UX Designers in the Nashville area with the specified experience level.

🎯 Team & Company Context

🏢 Company Culture

Industry: Personal Finance Education and Media. Ramsey Solutions is a well-established leader in providing biblically based, commonsense financial education and empowerment.

Company Size: The description implies a significant, established organization with a unified company culture and a substantial campus. While exact numbers aren't provided, the scope of operations and employee benefits suggests a company size of several hundred to over a thousand employees.

Founded: Founded in 1992 by Dave Ramsey, the company has a long history and a strong, recognizable brand identity rooted in its founder's radio show and financial advice.

Team Structure:

• The UX Designer will be part of the Product Engineering team.

• This team likely includes Product Managers, Software Engineers, and potentially other designers or QA specialists.

• Collaboration is described as daily with engineers and PMs, indicating a cross-functional team structure.

Methodology:

• The company's mission and product focus suggest a data-driven approach to understanding user needs and financial behaviors.

• Design processes emphasize rapid iteration, user feedback, and a "usability-first" philosophy.

• The focus on internal tools implies a commitment to optimizing internal operations and employee productivity.

• A culture of continuous improvement and refinement of core experiences is evident.

Company Website: https://www.ramseysolutions.com/

📝 Enhancement Note: Ramsey Solutions has a distinct mission-driven culture. The emphasis on "changing the toxic money culture for good" and the strong personal brand of Dave Ramsey create a unique environment. The Product Engineering team likely operates with a blend of agile development and a focus on delivering practical, impactful solutions for both internal and external stakeholders.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Mid-Senior Level UX Designer, requiring significant experience and the ability to work independently. It involves designing critical internal tools that directly impact the company's operational efficiency and employee productivity.

Reporting Structure: The UX Designer will report into the Product Engineering team, likely to a Design Lead, Product Manager, or Engineering Manager. They will work closely with Product Managers and engineers on specific projects.

Operations Impact: The UX Designer's work directly influences how internal teams operate, serve millions of customers, and execute business processes. By creating smarter, faster, and more intuitive tools, the designer contributes to overall company efficiency, quality of service, and employee effectiveness. This role has a tangible impact on the internal "customer" experience and, by extension, the company's ability to achieve its mission.

Growth Opportunities:

• Skill Specialization: Opportunity to deepen expertise in enterprise UX, design systems, and user research for internal platforms.

• Leadership Development: Potential to grow into a Senior UX Designer or Design Lead role, mentoring junior designers and leading design initiatives.

• Cross-Functional Exposure: Gain deeper insights into product management and software engineering processes, fostering a holistic understanding of product development.

• Impactful Projects: Work on high-visibility internal tools that are crucial for the company's operations, offering a chance to make a significant contribution.

📝 Enhancement Note: The role offers significant growth potential within the product development lifecycle, especially for designers interested in optimizing internal operations. The company's mission-driven nature can also provide a strong sense of purpose and impact.

🌐 Work Environment

Office Type: The company operates with an on-site work model, emphasizing collaboration and a unified company culture at its headquarters in Franklin, Tennessee.

Office Location(s): Ramsey Solutions Headquarters, Franklin, Tennessee.

Workspace Context:

• Employees have designated workspaces equipped with electronic sit-stand desks.

• The campus features a variety of work and break zones designed to foster different types of work and collaboration, including quiet library spaces, coffee bar/lounge areas, and recreational game zones.

• There are opportunities for outdoor work and breaks.

• The environment is designed to support both focused individual work and collaborative team activities.

Work Schedule: While the standard is 40 hours per week, the company offers flexible work schedules, allowing employees to manage personal appointments and obligations effectively, promoting work-life balance.

📝 Enhancement Note: The emphasis on a physical, on-site presence reflects a commitment to company culture and in-person collaboration. The provision of varied workspace zones and flexible schedules demonstrates a focus on employee well-being and productivity.

📄 Application & Portfolio Review Process

Interview Process:

• Application Submission: Submit resume and portfolio via the provided link.

• Portfolio Review: Initial screening will involve a thorough review of your portfolio to assess design skills, process, and relevant experience.

• Hiring Manager/Team Interview: Expect to discuss your past projects, design philosophy, and how your experience aligns with the role and company mission. This may include behavioral questions.

• Design Challenge/Case Study: A practical exercise or case study presentation is highly probable, focusing on problem-solving, workflow optimization, and design rationale for an internal tool scenario.

• Cross-functional Interview: You may meet with Product Managers and Engineers to assess collaboration skills and technical understanding.

• Final Interview: Potentially a discussion with senior leadership to evaluate cultural fit and long-term potential.

Portfolio Review Tips:

• Curate Strategically: Select 3-4 of your strongest projects that best showcase your experience with internal tools, enterprise software, or complex operational platforms. Prioritize projects demonstrating your end-to-end design process.

• Tell a Story: For each project, clearly articulate the problem, your role, the design process, your specific contributions, the challenges faced, and the impact of your solution using data and metrics where possible.

• Highlight Process: Emphasize your problem-solving methodology, user research, iteration techniques, and how you applied systems thinking or contributed to design systems.

• Showcase Internal Tool Experience: If possible, include projects that specifically address designing for internal users and improving operational efficiency.

• Clarity and Conciseness: Ensure your portfolio is well-organized, easy to navigate, and that your design rationale is clearly communicated.

Challenge Preparation:

• Understand Internal Tools: Familiarize yourself with common challenges and design patterns for enterprise software and internal operational tools.

• Practice Problem Solving: Be prepared to tackle a design problem related to improving an internal workflow or tool. Focus on your process: understanding the user, defining the problem, ideating solutions, and justifying your choices.

• Demonstrate Systems Thinking: Think about how a proposed solution would fit into a larger ecosystem of tools and processes.

• Prepare for Collaboration: Be ready to discuss how you would collaborate with engineers and product managers throughout the design and development lifecycle.

• Quantify Impact: Practice articulating the potential business impact and efficiency gains of your design solutions.

📝 Enhancement Note: The interview process will heavily rely on demonstrating practical design skills and a structured problem-solving approach. A strong portfolio that clearly articulates design process and impact is essential for making it through the initial screening. Be prepared for a design challenge that tests your ability to think critically and apply UX principles to operational scenarios.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Proficiency in industry-standard tools such as Figma, Sketch, or Adobe XD is expected for wireframing, prototyping, and visual design.

• Collaboration & Documentation: Tools like Jira, Confluence, Asana, or similar platforms for project management, task tracking, and documentation are likely used.

• User Research & Testing: Familiarity with tools for user interviews, usability testing platforms (e.g., UserTesting.com), and survey tools (e.g., SurveyMonkey, Typeform).

Analytics & Reporting:

• While not explicitly the UX Designer's primary responsibility, an understanding of how user behavior is tracked and analyzed using tools like Google Analytics, Mixpanel, or Amplitude would be beneficial for informing design decisions.

CRM & Automation:

• While direct CRM management is unlikely for a UX Designer, familiarity with CRM systems (like Salesforce) and workflow automation concepts can provide context for the types of internal tools being designed.

📝 Enhancement Note: The emphasis is on design and prototyping tools. However, an understanding of how data is collected and used to inform design decisions, as well as the broader ecosystem of internal applications, will be advantageous. Figma is becoming the industry standard, so proficiency here is a strong plus.

👥 Team Culture & Values

Operations Values:

• Mission-Driven: A strong alignment with Ramsey Solutions' mission to provide hope through financial education.

• Biblically Based & Commonsense: Values that guide decision-making and product development, emphasizing practical, principled approaches.

• Excellence & Quality: A commitment to delivering high-quality work, treating internal tools with the same care as external products.

• Efficiency & Scalability: A focus on creating solutions that are not only effective but also scalable and contribute to overall operational efficiency.

• Collaboration & Teamwork: A belief in the power of working together under one roof to achieve common goals.

Collaboration Style:

• Cross-Functional Integration: Close collaboration with Product Managers and Engineers is fundamental, requiring clear communication and shared understanding.

• Feedback-Driven: An openness to giving and receiving constructive feedback to continuously improve designs and processes.

• User-Centric: A shared commitment to understanding and serving user needs, whether internal employees or external customers.

• Agile Environment: Likely operates within an agile framework, requiring adaptability and iterative development practices.

📝 Enhancement Note: The company culture is deeply intertwined with its mission and values. Designers are expected to not only be skilled but also to align with the company's ethos. Collaboration is key, with a strong emphasis on working closely with product and engineering teams.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for Internal Users: Shifting focus from external customer design to optimizing internal workflows and employee productivity, which may have different user needs and constraints.

• Ambiguity and Complexity: Tackling complex operational processes and translating them into clear, intuitive user experiences.

• Balancing Usability and Functionality: Ensuring that internal tools are both user-friendly and robust enough to support critical business functions.

• Maintaining Design System Consistency: Championing and contributing to a design system that supports scalability and efficiency across a growing suite of internal tools.

Learning & Development Opportunities:

• Specialization in Enterprise UX: Develop deep expertise in designing for complex internal systems and enterprise environments.

• Design System Contribution: Play a key role in building and evolving a scalable design system.

• Cross-Disciplinary Learning: Gain valuable insights from working closely with product management and software engineering teams.

• Impactful Projects: Contribute to tools that directly enhance the productivity and effectiveness of thousands of employees, offering a significant sense of accomplishment.

📝 Enhancement Note: This role presents a unique challenge and opportunity to apply UX principles to internal operations, a space often overlooked but critical for business success. The growth potential lies in specializing in enterprise UX and contributing to foundational design infrastructure.

💡 Interview Preparation

Strategy Questions:

• Design Process: "Walk me through your process for designing a new feature for an internal tool, from initial concept to final implementation. How do you handle ambiguity?" (Focus on your structured approach, user research, iteration, and collaboration).

• User Empathy: "How do you ensure you understand the needs of internal users, who might have different priorities than external customers? Can you give an example of how you advocated for an internal user?" (Highlight methods for user research and stakeholder interviews).

• Design System Contribution: "Describe a time you contributed to or utilized a design system. What were the benefits, and what challenges did you face?" (Showcase your understanding of consistency, efficiency, and scalability).

• Collaboration: "How do you collaborate effectively with product managers and engineers? Describe a situation where you had to negotiate design decisions with these stakeholders." (Emphasize communication, compromise, and shared understanding).

• Problem Solving: "Imagine we need to redesign a workflow for [mention a hypothetical internal process, e.g., onboarding new employees, managing customer support tickets]. What would be your first steps, and how would you approach finding a solution?" (Focus on your analytical and problem-solving skills).

Company & Culture Questions:

• "What do you know about Ramsey Solutions' mission, and how does that resonate with your own values or career goals?" (Show your research and genuine interest).

• "How do you handle feedback, especially constructive criticism, within a team environment?" (Demonstrate openness and a growth mindset).

Portfolio Presentation Strategy:

• Structure: Organize your portfolio presentation by project, dedicating a section to each. Start with a high-level overview of the project and your role, then dive into the problem, your process, key decisions, and outcomes.

• Storytelling: Frame each project as a narrative. What was the challenge? What was your hypothesis? What steps did you take? What was the result?

• Visuals: Use clear, high-fidelity mockups, wireframes, user flows, and any relevant research artifacts.

• Process Emphasis: Clearly articulate your thought process, decision-making rationale, and how you iterated based on feedback or research.

• Metrics & Impact: Quantify the impact of your designs whenever possible. Did your solution improve efficiency, reduce errors, or increase user satisfaction?

• Conciseness: Be mindful of time. Practice your presentation to ensure it's engaging and informative without being overly long. Be prepared for follow-up questions.

📝 Enhancement Note: Interview preparation should focus on demonstrating a strong UX process, collaborative skills, and an understanding of how design impacts operational efficiency. Be ready to articulate your contributions and the impact of your work, especially in the context of internal tools.

📌 Application Steps

To apply for this UX Designer position:

• Submit your resume and a link to your online portfolio through the provided application link.

• Portfolio Customization: Ensure your portfolio prominently features projects demonstrating experience with internal tools, enterprise software, or complex systems. Highlight your design process, problem-solving skills, and any quantifiable impact.

• Resume Optimization: Tailor your resume to include keywords from the job description such as "UX Design," "internal tools," "enterprise software," "workflow mapping," "user research," and "design systems." Quantify achievements with metrics where possible.

• Company Research: Familiarize yourself with Ramsey Solutions' mission, values, and content. Understand their approach to personal finance and how internal tools support their overall objectives. This will be crucial for cultural fit discussions.

• Interview Preparation: Practice articulating your design process, collaboration style, and problem-solving approach. Prepare to discuss specific projects from your portfolio that align with the role's requirements, especially those related to internal systems or operational efficiency.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.