UX Designer

📍 Job Overview

Job Title: UX Designer

Company: OLIVER Agency - North America

Location: Toronto, ON, Canada

Job Type: Full-Time

Category: Digital Design & User Experience

Date Posted: 2026-04-22

Experience Level: Mid-Senior (implied by salary range and responsibilities)

Remote Status: On-site

🚀 Role Summary

• Design and deliver exceptional user experiences that drive business metrics and user satisfaction for client products and services.

• Champion user advocacy throughout the design process, balancing user needs with strategic business objectives.

• Leverage cutting-edge AI tools to enhance research, ideation, and design iteration, fostering an agentic and innovative approach.

• Collaborate within agile, cross-functional teams to translate complex user journeys into intuitive and accessible digital solutions.

• Maintain and evolve design systems to ensure brand consistency and efficiency across multiple platforms and products.

📝 Enhancement Note: The role is identified as UX Designer, but the responsibilities and required tools (Sitecore CMS, Jira) suggest a strong blend of UX/UI design with elements of front-end development support and digital asset management within a client-facing agency environment. The emphasis on AI tools and "agentic mindset" points towards a forward-thinking agency embracing new technologies. The salary range indicates a mid-senior level position.

📈 Primary Responsibilities

• Design user experiences that effectively reduce friction and enhance task completion rates across various digital touchpoints.

• Develop wireframes, user flows, and interactive prototypes to clearly articulate design intent and facilitate stakeholder understanding.

• Conduct comprehensive user research, including interviews and usability testing, to gather actionable insights that inform and validate design decisions.

• Partner closely with product managers, developers, and content strategists to ensure cohesive and seamless integration of UX designs into final products.

• Build, maintain, and evolve robust design systems to uphold consistency, scalability, and efficiency across all digital platforms.

• Transform user feedback and business requirements into testable design hypotheses for iterative improvement.

• Ensure all digital products adhere to accessibility standards (WCAG) and promote inclusive design principles.

• Present design rationale and outcomes clearly to clients and stakeholders, explicitly linking design choices to measurable business results.

• Stay abreast of the latest UX trends, platform-specific guidelines, and emerging technologies to continuously elevate user experiences.

• Deliver designs that demonstrably improve key performance indicators such as conversion rates, user satisfaction scores, and task completion times.

• Manage and optimize the Sitecore CMS platform, including the development of content templates, components, and workflows.

• Oversee and manage project tickets and workflows within the Jira ticketing system, ensuring timely progress and resolution.

• Troubleshoot technical issues related to digital platforms and provide prompt, effective resolutions.

📝 Enhancement Note: While the core is UX design, the inclusion of Sitecore CMS management, Jira workflow management, and technical troubleshooting indicates a role that bridges UX design with some aspects of digital content management and front-end support within a client delivery context. This hybrid nature is common in agency settings.

🎓 Skills & Qualifications

Education: Bachelor's degree in Design, Human-Computer Interaction, Computer Science, or a related field, or equivalent practical experience in UX design.

Experience: 2-5 years of professional experience in UX/UI design, with a proven track record of designing user-centered digital experiences. Experience in an agency or client-facing environment is highly advantageous.

Required Skills:

• A comprehensive portfolio showcasing a user-centered design process, strong problem-solving capabilities, and systems thinking.

• Proficiency in industry-standard design and prototyping tools such as Figma, Sketch, or Adobe XD, and prototyping tools like InVision or Principle.

• Demonstrated experience with user research methodologies, including usability testing, user interviews, and analysis of user analytics.

• Solid understanding of responsive design principles and accessibility standards (WCAG).

• Ability to create clear, concise wireframes, user flows, and interactive prototypes that effectively guide development teams.

• Exceptional communication and presentation skills for articulating design rationale and facilitating collaborative workshops.

• Experience working effectively within agile development environments and collaborating with cross-functional teams.

• Foundational understanding of HTML, CSS, and JavaScript fundamentals and their technical constraints in design implementation.

• Proficiency with Generative AI tools (e.g., ChatGPT, Claude, Figma AI, Miro AI) to enhance research synthesis, content creation, and ideation processes.

Preferred Skills:

• Experience designing for financial services, fintech, or other regulated industries.

• Knowledge of data visualization techniques and dashboard design principles.

• Experience with user testing platforms such as Maze, UsabilityHub, or UserTesting.

• Understanding of conversion optimization strategies and A/B testing methodologies.

• Motion design skills for creating engaging micro-interactions and transitions.

• Experience with Sitecore CMS for content template and component development.

• Familiarity with project management tools like Jira for ticket and workflow management.

• Experience using AI tools specifically for user research analysis, persona development, and design iteration.

• Strong grasp of AI capabilities and limitations within UX design, with a consistent focus on human-centered evaluation.

• Ability to effectively leverage AI tools while maintaining a primary focus on real user needs and established usability principles.

📝 Enhancement Note: The required skills list is extensive and covers both traditional UX/UI competencies and newer AI-driven capabilities. The "agentic mindset" and specific AI tool proficiencies are highlighted as key differentiators. The preferred skills offer a pathway for candidates to stand out, particularly those with experience in regulated industries or specific CMS/testing platforms.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A strong portfolio is mandatory, showcasing a clear user-centered design process from problem identification to solution implementation.

• Include case studies that detail your problem-solving approach, systems thinking, and how you translated user insights into impactful designs.

• Demonstrate your ability to create wireframes, user flows, interactive prototypes, and final UI designs.

• Showcase examples of how you have incorporated user research and testing feedback into your design iterations.

• Highlight your contributions to design systems or style guides, demonstrating an understanding of consistency and scalability.

Process Documentation:

• Detail your approach to user research, including methodologies for conducting interviews, surveys, and usability tests.

• Illustrate your process for transforming business requirements and user needs into actionable design specifications.

• Provide examples of how you manage design iterations and incorporate feedback from stakeholders and development teams.

• Document your experience in building or maintaining design systems, including component libraries and style guides.

• Show your workflow for collaborating with developers and content teams to ensure accurate implementation of designs.

• Explain your process for ensuring accessibility and inclusive design practices are integrated throughout the design lifecycle.

📝 Enhancement Note: The emphasis on a "user-centered design process" and "systems thinking" in the portfolio requirements is crucial. Candidates should be prepared to walk through their decision-making at each stage of a project, not just present final visuals. Demonstrating impact through metrics and connecting designs to business outcomes will be key.

💵 Compensation & Benefits

Salary Range: $93,500.00 CAD - $104,500.00 CAD per year.

Benefits:

• Comprehensive health and wellness programs.

• Opportunities for professional development and continuous learning.

• Collaborative and innovative work environment.

• Exposure to cutting-edge AI technologies and their application in design.

• Potential for career advancement within OLIVER Agency and The Brandtech Group.

• Involvement in designing for a diverse range of clients across various industries.

Working Hours: 40 hours per week. Standard working hours are expected, with potential for flexibility based on project needs and team collaboration, typical of an on-site role.

📝 Enhancement Note: The salary range is provided for Toronto, ON. This is a mid-senior level range for a UX Designer in this market. The benefits listed are general; candidates should inquire about specific details regarding health coverage, retirement plans, paid time off, and any additional perks during the interview process. The "On-site" designation implies a standard work week, but agency environments often require some flexibility to meet client deadlines.

🎯 Team & Company Context

🏢 Company Culture

Industry: Marketing & Advertising, Digital Transformation, Technology Services. OLIVER Agency operates within the rapidly evolving marketing technology landscape, specializing in building in-house agencies and optimizing marketing ecosystems for brands. Their partnership with The Brandtech Group positions them at the forefront of AI integration in creative and marketing processes.

Company Size: The Brandtech Group, of which OLIVER is a part, is a significant global entity. OLIVER Agency itself works with over 300 clients in 40+ countries, indicating a substantial operational footprint and a large pool of talent. This scale suggests a structured environment with opportunities for diverse project exposure.

Founded: OLIVER was established in 2004, and The Brandtech Group has been instrumental in leveraging AI. This history indicates a company that has adapted and evolved with the digital landscape, now heavily integrating AI into its core offerings.

Team Structure:

• The UX team likely operates within project-based structures, collaborating with client-dedicated teams or specialized squads.

• Reporting structures will vary based on project scope but generally involve collaboration with Design Leads, Project Managers, and potentially client-side Product Owners.

Methodology:

• Data-driven decision-making, leveraging user analytics and AI insights to inform design strategies.

• Agile methodologies are employed for iterative development and rapid response to client needs.

• A focus on building scalable and efficient marketing ecosystems, emphasizing process optimization and technology integration.

• Emphasis on creativity and innovation, driven by the agency model and the integration of AI.

Company Website: https://www.oliver.agency/

📝 Enhancement Note: The company culture appears to be dynamic, client-focused, and innovation-driven, with a strong emphasis on leveraging technology, particularly AI, to deliver bespoke solutions. Candidates should be prepared for a fast-paced, collaborative environment common in agency settings, with a focus on client success and continuous learning.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a mid-senior UX Designer. It requires a solid foundation in user-centered design principles, practical experience with design tools and research methodologies, and the ability to contribute to strategic client solutions. The expectation is for an individual who can work autonomously on design tasks while also collaborating effectively within a team.

Reporting Structure: The UX Designer will likely report to a Senior UX Lead, Design Director, or Head of Digital Design within OLIVER Agency. They will work closely with project managers and client teams.

Operations Impact: The UX Designer's work directly impacts client success by enhancing user engagement, improving conversion rates, and driving client satisfaction with digital products. Their designs contribute to the overall efficiency and effectiveness of client marketing ecosystems and digital transformations, ultimately influencing client retention and revenue.

Growth Opportunities:

• Specialization: Develop deeper expertise in specific areas like AI-driven UX, accessibility, fintech UX, or motion design.

• Leadership: Progress to Senior UX Designer, Lead UX Designer, or Design Manager roles, taking on more complex projects and mentoring junior designers.

• Skill Expansion: Gain experience in broader digital transformation initiatives, CMS management, and strategic client consulting.

• Learning & Development: Access to training, workshops, and conferences on emerging UX trends, AI tools, and industry best practices.

• Cross-Functional Mobility: Opportunities to move into related roles within The Brandtech Group, such as Product Management or Digital Strategy.

📝 Enhancement Note: This role offers a clear path for growth within a specialized agency environment that is at the forefront of AI integration. Candidates looking for opportunities to expand their skillset in emerging technologies and client-facing strategy will find this position attractive.

🌐 Work Environment

Office Type: This is an on-site role, indicating a physical office presence in Toronto. The work environment is likely designed to foster collaboration, creativity, and client interaction, typical of a modern agency.

Office Location(s): Toronto, ON. Specific office address and amenities would be provided by the company.

Workspace Context:

• Expect a collaborative open-plan office environment that facilitates easy communication and spontaneous brainstorming sessions.

• Access to necessary design software, hardware, and potentially specialized AI tools and platforms.

• Opportunities to interact directly with colleagues from diverse disciplines (development, strategy, content, account management) on a daily basis.

• A dynamic workspace that may involve client meetings or presentations within the office.

Work Schedule: The standard work schedule is 40 hours per week. While on-site, agency environments often require a degree of flexibility to meet project deadlines and client demands, potentially involving occasional extended hours or weekend work during critical project phases.

📝 Enhancement Note: The on-site requirement in Toronto suggests a desire for in-person collaboration and client engagement. Candidates should consider the commute and the typical agency work culture which often involves a high-energy, collaborative, and sometimes demanding pace.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A brief call with a recruiter to assess basic qualifications, experience, and cultural fit.

• Portfolio Review & Technical Interview: A deeper dive into your portfolio with a design lead or senior UX designer. Be prepared to discuss your design process, problem-solving approach, and how you've used specific tools and methodologies. Expect questions on your experience with AI tools, accessibility, and user research.

• Skills Assessment/Case Study: You may be given a small design challenge or asked to present a case study from your portfolio in more detail, focusing on how you'd approach a specific problem or improve an existing experience.

• Cross-Functional/Client Interview: An opportunity to meet with team members from development, product management, or even a client representative to assess collaboration skills and understanding of business objectives.

• Final Interview: Likely with a senior leader to discuss overall fit, career aspirations, and finalize offer details.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 of your strongest projects that best represent the skills and experience required for this role, especially those demonstrating user-centered design, AI integration, and problem-solving.

• Show, Don't Just Tell: For each project, clearly outline the problem, your role, the process you followed, the tools you used, the challenges you faced, your solutions, and the results achieved.

• Highlight the "Why": Explain the rationale behind your design decisions. Connect your choices to user needs, business goals, and data insights.

• Demonstrate AI Usage: If applicable, clearly articulate how you utilized AI tools in your process (e.g., research synthesis, ideation, content generation) and the impact it had.

• Focus on Process: Emphasize your problem-solving methodology, systems thinking, and how you iterate based on feedback and data.

• Accessibility & Inclusivity: Showcase examples where you've applied accessibility standards (WCAG) and inclusive design principles.

• Be Prepared to Present: Practice presenting your case studies concisely and engagingly, anticipating questions about your decision-making.

Challenge Preparation:

• If a design challenge is presented, focus on understanding the core problem, asking clarifying questions, and outlining your approach before diving into solutions.

• For case study presentations, structure your narrative logically: problem, your process, solutions, and results. Quantify impact where possible.

• Be ready to discuss how you would apply your skills to OLIVER's client work or the specific challenges mentioned in the job description.

• Prepare to discuss your understanding of AI in UX and how you see it evolving the field.

📝 Enhancement Note: The interview process is designed to assess not only design skills but also problem-solving, collaboration, and adaptability to new technologies like AI. A strong, well-articulated portfolio that showcases process and impact is critical.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma, Sketch, Adobe XD. Proficiency in at least one is essential.

• Prototyping Tools: InVision, Principle (or similar for interactive prototypes).

• AI Tools: ChatGPT, Claude, Figma AI, Miro AI. Active usage for research synthesis, content generation, and ideation is expected.

• CMS: Sitecore CMS (for template and component development). Familiarity is a significant plus.

• Project Management: Jira (for managing tickets and workflows).

Analytics & Reporting:

• Familiarity with analytics interpretation for user behavior analysis (e.g., Google Analytics, Adobe Analytics, or similar).

CRM & Automation:

• While not directly a CRM role, understanding how UX impacts CRM usage and customer journeys is beneficial.

Collaboration & Research Tools:

• Miro, Mural (for collaborative workshops and journey mapping).

• User testing platforms like Maze, UsabilityHub, UserTesting.

📝 Enhancement Note: Proficiency in core design tools is a given. The emphasis on Generative AI tools and Sitecore CMS management are key differentiators for this role. Candidates should be prepared to demonstrate how they integrate these technologies into their workflow.

👥 Team Culture & Values

Operations Values:

• Ambitious: Drive to succeed and achieve high-impact results for clients.

• Imaginative: Push creative boundaries and explore innovative solutions.

• Inspirational: Do groundbreaking work that sets new standards.

• Always Learning & Listening: Continuously seek knowledge, feedback, and understanding of user needs and industry trends.

• Results-Focused: Deliver tangible outcomes that exceed client expectations and drive key metrics.

• Actively Pro-Inclusive and Anti-Racist: Foster an environment of respect, diversity, and equity in all interactions and creations.

Collaboration Style:

• Highly collaborative, working within integrated, cross-functional teams to deliver client solutions.

• Open to feedback and iterative design processes, valuing constructive critique from peers and stakeholders.

• Emphasis on clear communication and transparent workflow management, particularly through tools like Jira.

• A culture that encourages knowledge sharing and the exploration of new ideas and technologies.

📝 Enhancement Note: The company values are strongly aligned with a growth mindset, innovation, and a commitment to diversity and inclusion. Candidates should be prepared to demonstrate how they embody these values in their work and interactions. The agency environment fosters a dynamic and collaborative approach to problem-solving.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Client Demands with User Needs: Navigating competing priorities from clients and ensuring user-centricity remains paramount in fast-paced agency projects.

• Integrating AI Effectively: Mastering the use of AI tools to genuinely enhance design and user experience, rather than simply adopting them superficially. Ensuring human oversight and ethical considerations are maintained.

• Rapidly Evolving Technology Landscape: Keeping pace with advancements in AI, UX methodologies, and digital platforms to maintain a competitive edge.

• Managing Diverse Client Requirements: Adapting design approaches and solutions to suit a wide range of clients with varying industries, goals, and technical capabilities.

Learning & Development Opportunities:

• AI in UX Specialization: Deepen expertise in leveraging AI for user research, personalization, generative design, and predictive analytics.

• Advanced Design Systems: Contribute to and lead the development of sophisticated design systems for large-scale digital ecosystems.

• Client Strategy & Consultation: Develop skills in client communication, strategic consulting, and presenting design solutions at a high level.

• Industry Certifications: Pursue relevant certifications in UX, accessibility, or specific technologies like Sitecore.

• Mentorship: Benefit from mentorship from senior designers and leaders within OLIVER and The Brandtech Group.

📝 Enhancement Note: The role presents opportunities to tackle complex design challenges at the intersection of AI and user experience. The growth potential is significant for individuals who are proactive in learning and adapting to new technologies and client needs.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for tackling a complex user problem from initial brief to final design. How would you involve AI in this process?"

• "How do you balance user needs with business objectives and technical constraints when designing? Provide an example."

• "Walk me through a time you had to present a controversial design decision to a client or stakeholder. How did you gain buy-in?"

• "How do you ensure your designs are accessible and inclusive? What specific standards do you follow?"

Company & Culture Questions:

• "What interests you about OLIVER Agency and our approach to in-house agencies and AI integration?"

• "How do you see AI transforming the future of UX design, and what is your role in that evolution?"

• "Describe your experience working in an agency environment or with multiple clients. How do you manage competing priorities?"

Portfolio Presentation Strategy:

• Structure: For each case study, clearly define the problem, your role, the process, key decisions, challenges, solutions, and measurable outcomes.

• AI Integration: Be ready to explicitly point out where and how you used AI tools, the specific benefits gained (e.g., speed, depth of insights), and how you maintained human oversight.

• Metrics & Impact: Quantify your success whenever possible. Use data to demonstrate the impact of your designs on user behavior and business goals.

• Interactive Elements: Be prepared to discuss your prototypes and user flows in detail, explaining the user journey you've designed.

• Conciseness: Present your work clearly and concisely, respecting time limits and anticipating interviewer questions.

📝 Enhancement Note: Interviewers will be looking for a strong understanding of the UX design process, practical experience with relevant tools (including AI), and the ability to articulate how your work drives business results. Demonstrating an "agentic mindset" and a proactive approach to learning will be key.

📌 Application Steps

To apply for this UX Designer position:

• Submit your application through the provided link on Greenhouse.

• Tailor your Resume: Highlight experience relevant to user-centered design, AI tool proficiency, specific design software (Figma, Sketch, Adobe XD), user research methodologies, and any agency or client-facing experience. Use keywords from the job description.

• Curate Your Portfolio: Select 3-5 of your strongest case studies that demonstrate your design process, problem-solving skills, and impact. Ensure you clearly articulate your role, the challenges, your solutions, and the results, with specific mention of AI tool usage where applicable.

• Prepare Your Presentation: Practice presenting your portfolio case studies concisely and engagingly, focusing on your decision-making process and the outcomes. Be ready to discuss your approach to accessibility and inclusive design.

• Research OLIVER Agency: Understand their unique model, their work with The Brandtech Group, and their company values. Be prepared to articulate why you are a good fit for their culture and their client-focused approach.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.