UX Design Consultant - Customer, Strategy and Design - PH PDC

📍 Job Overview

Job Title: UX Design Consultant - Customer, Strategy and Design

Company: Deloitte SEA

Location: Manila, Metro Manila, Philippines

Job Type: Full-Time

Category: Customer Experience Operations / Digital Strategy Operations

Date Posted: August 30, 2025

Experience Level: 5-10 Years

Remote Status: Hybrid

🚀 Role Summary

• This role focuses on enhancing customer experience through strategic UX design, aligning with broader business objectives and digital transformation initiatives.

• Key responsibilities include conducting in-depth user research and facilitating design thinking workshops to uncover customer needs and generate innovative solutions.

• The consultant will collaborate closely with cross-functional teams, including strategists, creative professionals, and platform engineers, to deliver exceptional digital marketing and e-commerce capabilities.

• A significant aspect of the role involves stakeholder management, building strong relationships, and effectively communicating research findings, concepts, and project progress to ensure alignment and drive successful outcomes.

📝 Enhancement Note: While the title is "UX Design Consultant," the context provided by Deloitte's emphasis on "Customer, Strategy and Design" and their involvement in "digital marketing and e-commerce capacity" suggests this role operates at the intersection of UX, business strategy, and customer operations. The focus on "driving through to acquisition, retention, and loyalty" highlights a direct link to revenue generation and customer lifecycle management, placing it within the broader GTM and operations ecosystem.

📈 Primary Responsibilities

• Conduct comprehensive user research using methodologies such as interviews, surveys, usability testing, and data analytics to identify customer needs, pain points, and behavioral patterns.

• Translate user research findings into actionable design artifacts, including user personas, journey maps, service blueprints, and user flow diagrams, to inform and guide product and service design decisions.

• Facilitate and lead Design Thinking workshops and ideation sessions with diverse stakeholder groups to collaboratively generate innovative solutions and define strategic product roadmaps.

• Develop and refine user interface (UI) designs, including wireframes, interactive prototypes, and high-fidelity mockups, ensuring a user-centered approach and alignment with business goals.

• Collaborate closely with product managers, business analysts, developers, and other cross-functional teams throughout the design and development lifecycle, ensuring seamless integration of UX principles into the final product.

• Manage and nurture stakeholder relationships, effectively communicating design concepts, research insights, project status, and recommendations to diverse audiences, including senior leadership.

• Contribute to the development and maintenance of design systems, ensuring consistency, scalability, and adherence to brand guidelines across various digital touchpoints.

• Mentor and guide junior UX team members, fostering a collaborative and knowledge-sharing environment within the design team.

📝 Enhancement Note: The responsibilities outline a blend of strategic thinking (Design Thinking workshops, translating findings into strategic artifacts) and tactical execution (wireframing, prototyping, creating design systems). This implies a need for the candidate to not only design but also to influence strategic direction and manage client/stakeholder expectations effectively, which is common in consulting environments.

🎓 Skills & Qualifications

Education:

Experience:

• A minimum of 5 years of progressive experience in User Experience (UX) design, User Interface (UI) design, or a related digital product design role.

• Proven experience working within consulting environments or on client-facing projects, demonstrating the ability to manage diverse stakeholder needs and project scopes.

• Experience in working deep within cross-functional teams, collaborating on product design and ownership, and driving projects from concept to implementation.

Required Skills:

• User Research: Expertise in planning, conducting, and synthesizing qualitative and quantitative user research to uncover insights and inform design decisions.

• Design Thinking & Facilitation: Proven ability to facilitate Design Thinking workshops, ideation sessions, and collaborative brainstorming activities.

• Stakeholder Management: Strong capabilities in building and maintaining relationships with clients and internal stakeholders, managing expectations, and communicating effectively at all levels.

• Prototyping & Wireframing: Proficiency in creating wireframes, user flows, interactive prototypes, and high-fidelity mockups using industry-standard tools.

• Design Tools Proficiency: Extensive experience with modern design and collaboration tools such as Sketch, Figma, Adobe XD, and Miro.

Preferred Skills:

• Design Systems: Experience in developing, maintaining, and advocating for design systems to ensure consistency and scalability.

• Agile Methodologies: Familiarity with Agile development processes and experience working within Scrum or Kanban frameworks.

• Data Analysis: Ability to interpret user analytics and performance data to identify opportunities for UX improvement.

• Visual Design: Strong aesthetic sense and understanding of visual design principles, typography, and color theory.

• Mentorship: Experience mentoring junior designers and fostering team growth.

📝 Enhancement Note: The requirement for 5+ years of experience and the emphasis on consulting experience with diverse technical skill levels suggest a mid-to-senior level role. The inclusion of specific design tools like Sketch, Figma, Adobe XD, and Miro is crucial for operations professionals to assess their technical fit.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A curated portfolio showcasing a range of UX design projects, demonstrating a clear process from problem identification to solution implementation.

• Projects should highlight your ability to conduct user research, translate insights into design decisions, and create intuitive user interfaces.

• Include case studies that detail your role, the challenges faced, the methodologies employed (e.g., Design Thinking, user-centered design), and the impact of your design solutions.

• Demonstrate experience in creating wireframes, interactive prototypes, and high-fidelity mockups.

Process Documentation:

• Evidence of structured design processes, including user research planning, workshop facilitation, and iterative design cycles.

• Documentation of how you have collaborated with development and product teams to ensure the successful implementation of UX designs.

• Examples of how you have incorporated feedback from stakeholders and users to refine designs and improve user experience.

• Demonstrations of how you have contributed to or managed design systems for consistency and scalability.

📝 Enhancement Note: For a consulting role, the portfolio needs to go beyond just showcasing final designs. It must articulate the candidate's process, problem-solving approach, and ability to translate business needs into user-centric solutions, demonstrating a strong grasp of operations principles in design.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Comprehensive Health Coverage: Includes health, and life insurance, ensuring well-being for employees and their families.

• Paid Time Off & Holidays: Generous provision of paid time off and holidays, promoting work-life balance.

• Professional Development: Access to world-class training programs and funding for industry-specific certifications, supporting continuous learning and career advancement.

• Mentorship & Coaching: Dedicated support from mentors and coaches to guide career progression and skill development.

• Rewards Platform: A recognition program to acknowledge and reward hard work and contributions.

• Hybrid Work Environment: Flexibility offered through a hybrid work arrangement and shifting schedules.

Working Hours:

• The role implies a standard full-time work commitment, likely around 40 hours per week. The mention of a "shifting schedule" suggests flexibility in daily start and end times, provided project deliverables and client needs are met, which is common in consulting to accommodate project demands and client availability.

📝 Enhancement Note: The salary range is an estimate based on general market data for similar roles in the Philippines. Specific compensation will depend on the candidate's experience, qualifications, and the final negotiation. The benefits listed are directly from the job description and are highly attractive for operations professionals seeking support in skill development and work-life balance.

🎯 Team & Company Context

🏢 Company Culture

Industry: Professional Services, Consulting (Technology, Strategy, Human Capital, etc.)

Company Size: Large (Typically 300,000+ employees globally for Deloitte Touche Tohmatsu Limited, with significant presence in the Philippines).

Founded: The global Deloitte network has a long history, with the first office established in London in 1845. Deloitte Philippines has been a significant player in the Philippine professional services market for many years.

Team Structure:

• The role is within the Deloitte Consulting Philippines Delivery Center, indicating a focus on delivering client services and solutions.

• The UX Design Consultant will likely be part of a broader Customer, Strategy, and Design practice or a Digital Transformation team.

• Expect to work within project-based teams, collaborating with strategists, project managers, business analysts, developers, and other specialists.

Methodology:

• Customer-Centric Design: A core methodology emphasizing understanding customer needs and designing solutions around them.

• Design Thinking: Facilitating human-centered innovation processes to tackle complex business challenges.

• Agile & Iterative Development: Working in agile environments to deliver solutions incrementally and adapt to changing requirements.

• Data-Driven Decision Making: Utilizing user research and analytics to inform design and strategy.

• Consulting Frameworks: Applying established consulting methodologies for client engagement, problem-solving, and solution delivery.

Company Website: https://jobs.sea.deloitte.com/

📝 Enhancement Note: Deloitte is a global leader in professional services, known for its rigorous approach to client delivery, emphasis on talent development, and strong ethical standards. The Philippines Delivery Center likely serves as a hub for providing consulting services across the Southeast Asia region, requiring adaptability and strong collaboration skills.

📈 Career & Growth Analysis

Operations Career Level: This position aligns with a mid-to-senior level consultant role in the UX/Design domain. It requires a solid foundation of experience and the ability to operate with a degree of autonomy, guide project work, and interact with clients.

Reporting Structure: The UX Design Consultant will typically report to a Project Manager or a Senior Consultant/Manager within the Customer, Strategy, and Design practice. They will also work closely with client stakeholders, often reporting on project progress and design recommendations.

Operations Impact: This role directly impacts client operations by designing and implementing user-centric digital solutions that improve customer acquisition, engagement, retention, and overall satisfaction. Successful UX design can lead to increased operational efficiency, reduced customer support costs, and enhanced revenue through better customer experiences.

Growth Opportunities:

• Specialization: Develop deeper expertise in specific areas of UX, such as user research, interaction design, service design, or accessibility.

• Leadership: Progress into senior consultant, manager, or director roles, leading project teams and client engagements.

• Cross-Functional Experience: Gain exposure to other consulting areas like digital strategy, cloud transformation, or data analytics.

• Industry Expertise: Develop specialized knowledge in particular industries served by Deloitte (e.g., Financial Services, Technology, Consumer Goods).

• Global Mobility: Opportunities to work on international projects or relocate to other Deloitte offices globally.

📝 Enhancement Note: Deloitte offers structured career paths, with significant investment in employee development. The consulting environment fosters rapid learning and exposure to diverse business challenges, accelerating career growth for professionals in operations-related fields like UX.

🌐 Work Environment

Office Type: The role is based in the Deloitte Consulting Philippines Delivery Center, implying a professional office environment. The "hybrid set-up" mentioned indicates a blend of on-site work and remote work, offering flexibility.

Office Location(s): Manila, Philippines. Specific office details would be provided upon engagement.

Workspace Context:

• Collaborative Spaces: The office environment is expected to facilitate collaboration through meeting rooms, project spaces, and common areas for team interaction.

• Technology Enabled: Access to modern office technology, design software, and communication tools to support project work and client presentations.

• Dynamic Project Teams: Opportunities to work closely with diverse project teams, fostering a dynamic and engaging work atmosphere.

• Client Site Engagements: Depending on project needs, there may be requirements for on-site work at client locations, which could be local or potentially regional.

Work Schedule:

• Standard full-time hours, likely around 40 hours per week.

• The mention of a "shifting schedule" suggests flexibility in daily working hours, allowing for adaptation to project demands and client meeting availability, typical in consulting.

📝 Enhancement Note: The hybrid model and shifting schedule are key aspects for operations professionals to consider, as they impact daily routines and work-life integration. Understanding how these elements are managed within project teams is crucial.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or recruiter screens applications for basic qualifications and cultural fit.

• Technical/Hiring Manager Interview: In-depth discussion about UX experience, design process, problem-solving skills, and technical proficiency with design tools. Expect questions related to your portfolio.

• Case Study/Design Challenge: Candidates may be asked to complete a design exercise or present a case study from their portfolio, demonstrating their approach to a specific UX problem. This is crucial for assessing practical skills and strategic thinking.

• Stakeholder/Team Interviews: Interviews with potential team members or senior stakeholders to assess collaboration skills, communication style, and cultural fit within Deloitte.

• Final Round: May involve a discussion with a senior leader or partner to finalize the decision.

Portfolio Review Tips:

• Structure Your Case Studies: For each project, clearly outline the problem, your role, the process (research, ideation, design, testing), the tools used, key decisions made, and the outcome/impact. Quantify results where possible.

• Highlight Process, Not Just Polish: Demonstrate your thinking and problem-solving approach. Show your iterations, what you learned, and how you adapted.

• Tailor to the Role: Emphasize projects that align with Deloitte's focus on customer experience, strategy, and digital transformation. Showcase your ability to manage stakeholders and work in a team environment.

• Prepare for Presentation: Be ready to walk through your portfolio, articulate your design rationale, and answer questions about your contributions and decisions. Practice your presentation skills.

• Showcase Tool Proficiency: Mention the specific tools (Figma, Sketch, Miro, etc.) you used and how they facilitated your process.

Challenge Preparation:

• Understand Design Thinking: Be prepared to discuss how you apply design thinking principles in your work.

• Practice Problem-Solving: Anticipate UX challenges related to customer journeys, digital product design, or service improvement. Think about how you would approach these problems systematically.

• Communicate Clearly: Practice explaining complex UX concepts and your design decisions in a clear, concise, and persuasive manner, as if presenting to a client.

📝 Enhancement Note: The emphasis on a portfolio and potential design challenges highlights the practical, hands-on nature of this role. Candidates should prepare to articulate their design process and demonstrate their problem-solving capabilities effectively.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma, Sketch, Adobe XD (essential).

• Collaboration & Ideation: Miro, Mural, or similar digital whiteboarding tools.

• User Research Platforms: Tools for surveys (e.g., SurveyMonkey, Typeform), user testing (e.g., UserTesting.com), and analytics (e.g., Google Analytics, Mixpanel) may be utilized.

• Project Management: Familiarity with tools like Jira, Asana, Trello, or Confluence for managing project workflows and documentation.

Analytics & Reporting:

• Experience with web analytics platforms to understand user behavior and measure the impact of design changes.

CRM & Automation:

• While not explicitly mentioned as a primary tool for the UX consultant, understanding how CRM systems (e.g., Salesforce) and marketing automation platforms integrate with customer experience and influence design decisions can be beneficial.

📝 Enhancement Note: Proficiency in Figma, Sketch, and Adobe XD is critical for this role. Familiarity with Miro is also highlighted for collaborative ideation, which is a key aspect of design thinking workshops.

👥 Team Culture & Values

Operations Values:

• Impact-Driven: A strong focus on delivering tangible value and making a meaningful impact for clients and their customers.

• Client-Centricity: Prioritizing client needs and ensuring their success through tailored solutions and excellent service delivery.

• Collaboration & Teamwork: Fostering a collaborative environment where diverse perspectives are valued, and collective effort drives success.

• Innovation & Continuous Improvement: Encouraging creative problem-solving and a commitment to learning and adapting to new trends and technologies.

• Integrity & Professionalism: Upholding high ethical standards and maintaining professional conduct in all interactions.

Collaboration Style:

• Cross-Functional Integration: Actively partnering with strategy, technology, and business teams to create holistic solutions.

• Open Communication: Encouraging open dialogue, constructive feedback, and transparent information sharing.

• Mentorship & Knowledge Sharing: A culture that supports the development of team members through mentorship and the sharing of expertise.

• Client Engagement: Building strong, trust-based relationships with clients through proactive communication and a deep understanding of their business.

📝 Enhancement Note: Deloitte's culture emphasizes professional development, client service, and a collaborative approach. Understanding and aligning with these values is crucial for success in this consulting role.

⚡ Challenges & Growth Opportunities

Challenges:

• Managing Diverse Stakeholder Expectations: Balancing the needs and priorities of various client stakeholders with user needs and business objectives.

• Navigating Complex Organizational Structures: Adapting designs and strategies to fit within the specific structures and constraints of client organizations.

• Driving Adoption of New Designs: Ensuring that implemented UX solutions are effectively adopted by users and integrated into client operations.

• Staying Ahead of Evolving Technologies: Continuously learning and adapting to new design tools, methodologies, and customer experience trends.

Learning & Development Opportunities:

• Access to Deloitte University: Extensive training resources and programs covering a wide range of skills, from technical UX to leadership and business acumen.

• Industry Certifications: Support for obtaining certifications relevant to UX, design thinking, and project management.

• Mentorship Programs: Formal and informal mentorship opportunities to guide career development and skill enhancement.

• Exposure to Diverse Projects: Working on a variety of client projects across different industries provides broad learning experiences and exposure to different business challenges.

📝 Enhancement Note: The challenges presented are typical for a consulting role, requiring strong adaptability and problem-solving skills. The growth opportunities are significant, offering a clear path for professional development within a structured organization.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to manage conflicting requirements from different stakeholders. How did you resolve it?" (Focus on communication, negotiation, and finding common ground.)

• "How do you approach user research when you have limited time or resources?" (Highlight efficiency, prioritization, and leveraging available data.)

• "Walk us through your process for designing a new feature or a digital product from scratch." (Emphasize your methodology, research, ideation, prototyping, and testing stages.)

Company & Culture Questions:

• "What interests you about working at Deloitte and specifically in our Customer, Strategy, and Design practice?" (Research Deloitte's values, recent projects, and their approach to customer experience.)

• "How do you contribute to a collaborative team environment, especially in a hybrid or remote setting?" (Share examples of your teamwork and communication strategies.)

Portfolio Presentation Strategy:

• Tell a Story: Frame your portfolio projects as compelling narratives that highlight the problem, your journey, and the successful outcome.

• Quantify Impact: Wherever possible, use data and metrics to demonstrate the success of your designs (e.g., "increased conversion by 15%," "reduced task completion time by 20%").

• Be Prepared for Deep Dives: Anticipate detailed questions about your design choices, research methods, and the trade-offs you made.

• Showcase Your Process: Clearly articulate your thinking process, including how you used tools like Figma or Miro to facilitate your work.

• Practice Your Delivery: Rehearse your presentation to ensure a smooth, confident, and concise delivery within the allocated time.

📝 Enhancement Note: Preparing specific examples that showcase your problem-solving skills, stakeholder management abilities, and understanding of business impact will be crucial for this interview process.

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📌 Application Steps

To apply for this operations position:

• Submit your application through the official Deloitte SEA jobs portal link provided.

• Portfolio Customization: Ensure your resume and portfolio are tailored to highlight your experience in user research, design thinking workshops, stakeholder management, and cross-functional collaboration, with a focus on customer experience and digital strategy.

• Resume Optimization: Quantify your achievements and responsibilities using metrics where possible. Emphasize your proficiency with key design tools (Figma, Sketch, Adobe XD, Miro) and any experience in consulting or client-facing roles.

• Interview Preparation: Practice articulating your design process and problem-solving approach. Prepare specific case studies from your portfolio to present, focusing on how your UX solutions drove business outcomes for clients.

• Company Research: Understand Deloitte's mission, values, and their approach to digital transformation and customer experience. Familiarize yourself with their work in the Philippines and Southeast Asia.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.