UX Copywriter

📍 Job Overview

Job Title: UX Copywriter

Company: Commonwealth Bank

Location: Sydney, NSW, Australia

Job Type: FULL_TIME

Category: Content Design / UX Writing

Date Posted: 2025-10-13

Experience Level: 0-2 Years

Remote Status: Hybrid

🚀 Role Summary

• Crafting clear, concise, and user-friendly content for digital platforms to meet customer and business objectives.

• Collaborating with cross-functional teams to deliver seamless digital experiences that educate, inform, and empower business banking customers.

• Contributing to the development and maintenance of a Digital Content Style Guide to ensure consistency across digital assets.

• Participating in user testing sessions and content-focused team meetings to champion the craft of UX writing.

📝 Enhancement Note: This role is a 12-month fixed-term contract to cover parental leave, offering a valuable opportunity to gain experience within a major financial institution's digital domain. The focus on business banking customers and specific platforms like CommBiz indicates a specialized area within UX writing.

📈 Primary Responsibilities

• Write, edit, and optimize customer-facing copy across various digital platforms, including websites and mobile applications.

• Partner with Product Owners, Experience Designers, UI Designers, Experience Researchers, Business Analysts, Compliance, and Marketing teams to enhance digital journeys and customer experiences.

• Contribute to and actively apply the Digital Content Style Guide to ensure consistency and quality across all digital assets.

• Observe user testing sessions to gain deeper insights into customer needs, preferences, and pain points, translating these into actionable content improvements.

• Participate in internal content forums and team meetings (Content Club, Experience Huddles) to foster collaboration, share best practices, and elevate the UX writing discipline.

• Ensure all content adheres to brand guidelines, compliance requirements, and accessibility standards.

• Conduct content audits and gap analyses to identify areas for improvement and inform content strategy.

📝 Enhancement Note: While the core responsibility is content creation, the emphasis on partnering with diverse stakeholders and participating in user testing highlights the collaborative and research-driven nature of this UX writing role. The mention of compliance and accessibility indicates a need for meticulous attention to detail and adherence to regulatory standards, common in the financial services industry.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a background in Communications, English, Journalism, Marketing, Design, or a related field is typically beneficial for understanding language, user psychology, and content strategy.

Experience: 1-2 years of demonstrated experience in UX writing, content design, or a closely related role, with a focus on digital products and services.

Required Skills:

• Strong UX writing skills with a meticulous eye for detail and a passion for clarity and conciseness.

• Proven experience writing and editing UX content for digital products or services, including websites and mobile applications.

• Excellent stakeholder management and communication skills, with the ability to articulate content decisions and rationale effectively.

• Experience working within a cross-functional team in an agile development environment.

Preferred Skills:

• Familiarity with content management systems (CMS) and digital asset management (DAM) tools.

• Experience with user research methodologies and incorporating user feedback into content creation.

• Knowledge of SEO best practices as they apply to digital content.

• Understanding of financial services products and terminology.

• Experience contributing to or maintaining a digital style guide.

📝 Enhancement Note: The requirement for "basic Figma skills" suggests that while this role is primarily content-focused, a foundational understanding of design tools is necessary for effective collaboration with designers. The limited experience requirement (0-2 years) indicates this is an entry to mid-level role, suitable for individuals looking to build their UX writing portfolio within a corporate environment.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A curated portfolio showcasing a range of UX writing samples, demonstrating your ability to craft clear, concise, and user-centered copy for digital products (websites, apps).

• Case studies that highlight your process for tackling content challenges, including problem definition, ideation, iteration, and final content solutions.

• Examples of how you've collaborated with designers, researchers, or product managers to achieve specific user or business goals through content.

• Demonstrations of your ability to adapt tone and voice to different audiences and product contexts, particularly within a business banking or financial services environment.

Process Documentation:

• Examples of how you've contributed to or utilized a Digital Content Style Guide, showcasing an understanding of consistency and brand voice.

• Documentation or descriptions of your process for editing and optimizing existing UX copy, including methods for identifying areas of improvement and implementing changes.

• An outline of your approach to incorporating user feedback and research findings into your writing process.

• A description of your experience working within agile workflows and how you manage content tasks within sprint cycles.

📝 Enhancement Note: For a UX Copywriter role at this level, the portfolio is crucial. It should not only showcase final copy but also the thought process behind it, demonstrating problem-solving skills and an understanding of the UX design lifecycle. Emphasis should be placed on how content supports user goals and business objectives.

💵 Compensation & Benefits

Salary Range:

Based on industry benchmarks for UX Copywriters with 0-2 years of experience in Sydney, Australia, the estimated salary range for this 12-month fixed-term contract is AUD $70,000 - $90,000 per annum, dependent on experience and qualifications.

Benefits:

• Competitive salary commensurate with experience.

• 12-month fixed-term contract offering focused project experience.

• Opportunity to work within a leading Australian financial institution.

• Access to professional development and training programs.

• Hybrid work model promoting work-life balance.

• Employee benefits package, potentially including:

  • Superannuation contributions.
  • Discounted financial products and services.
  • Health and wellness programs.

Working Hours:

• Employee assistance programs. The role is full-time, typically involving approximately 40 hours per week. The hybrid work arrangement allows for flexibility in structuring workdays, with a balance expected between office-based collaboration and remote work.

📝 Enhancement Note: The salary range is an estimate based on typical market rates for similar roles in Sydney, Australia, considering the experience level and industry. Specific benefits may vary and should be confirmed with the hiring team. The fixed-term nature of the contract should be factored into salary expectations.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services. Commonwealth Bank is one of Australia's largest and most recognized banking and financial services organizations, operating in a highly regulated and competitive market.

Company Size: Large Enterprise (Over 10,000 employees). This implies a structured environment with established processes, extensive resources, and opportunities for diverse career paths.

Founded: 1911. With over a century of history, CommBank has a deep-rooted presence and a strong reputation, emphasizing stability, trust, and a long-term vision.

Team Structure:

• The role is within a "hybrid content and digital production squad" in the "Digital Business Domain."

• Reporting to the "Senior UX Copywriter," indicating a clear line of mentorship and guidance.

• The team aims to deliver best-in-class content experiences for business banking customers across multiple digital channels.

Methodology:

• Agile environment is explicitly mentioned, suggesting iterative development cycles, cross-functional teams, and adaptability.

• Focus on "best-in-class digital experiences" implies a commitment to user-centric design and continuous improvement.

• Emphasis on "Content Club" and "Experience Huddles" suggests a culture of continuous learning, knowledge sharing, and professional development within the UX/content community.

Company Website: https://www.commbank.com.au/

📝 Enhancement Note: The company's scale and history in financial services suggest a need for robust processes, strong governance, and a focus on security and compliance. The "Digital Business Domain" indicates a strategic focus on digital transformation and customer experience within their business banking offerings.

📈 Career & Growth Analysis

Operations Career Level: This UX Copywriter role is positioned as an entry to early-career position (0-2 years experience). It's an excellent stepping stone for individuals looking to specialize in UX writing within a large, established organization. The focus is on foundational skill development and contributing to established processes.

Reporting Structure: Direct reporting to the Senior UX Copywriter provides a clear mentorship path. This structure allows for structured learning, feedback, and guidance on complex projects and career development within the UX writing discipline. Collaboration with product, design, and business teams indicates integration across different functional areas.

Operations Impact: While not a traditional "Revenue Operations" or "Sales Operations" role, this UX Copywriter significantly impacts business success by:

• Enhancing Customer Acquisition & Retention: Clear, persuasive, and user-friendly copy can guide potential customers through onboarding processes and encourage existing customers to utilize digital services more effectively, reducing support costs and increasing engagement.

• Improving User Experience & Satisfaction: Well-crafted copy reduces user confusion and frustration, leading to higher satisfaction rates and positive brand perception.

• Driving Digital Adoption: Effective content can educate users on the benefits and functionalities of digital platforms, increasing adoption and usage.

• Ensuring Compliance & Reducing Risk: Accurate and clear copy is crucial for regulatory compliance in the financial sector, mitigating legal and reputational risks.

Growth Opportunities:

• Skill Specialization: Deepen expertise in UX writing, content strategy, and digital content governance within the financial services sector.

• Cross-Functional Exposure: Gain experience working with diverse teams (design, product, engineering, compliance, marketing), broadening understanding of the product development lifecycle.

• Mentorship: Benefit from guidance from a Senior UX Copywriter, learning advanced techniques and best practices.

• Portfolio Expansion: Build a strong portfolio with tangible contributions to a leading financial institution's digital products.

• Potential for Extension/Conversion: While a fixed-term contract, strong performance can lead to contract extensions or opportunities in permanent roles within CommBank's digital or content teams.

📝 Enhancement Note: The "Operations Impact" section has been tailored to reflect how a UX Copywriter role, while creative, has tangible operational and business implications, particularly in terms of customer experience, digital adoption, and risk mitigation within a large financial institution.

🌐 Work Environment

Office Type: Hybrid. This indicates a blend of in-office and remote work, offering flexibility while maintaining opportunities for in-person collaboration and team cohesion.

Office Location(s): Sydney, NSW - Specifically mentioning "Sydney, NSW - CBP South, 11 Harbour Street" and "Sydney CBD Area" pinpoints the primary work location. This is a central business district location, suggesting accessibility via public transport and proximity to other businesses and amenities.

Workspace Context:

• Collaborative Environment: The hybrid model and emphasis on cross-functional teams suggest a workplace that values open communication, brainstorming, and shared problem-solving.

• Tools & Technology: Access to design tools like Figma, likely alongside standard office productivity software and potentially internal content management systems, will be available.

• Team Interaction: Opportunities for regular interaction with the Senior UX Copywriter, designers, product managers, and other stakeholders, both virtually and in person. The "Content Club" and "Experience Huddles" further emphasize structured opportunities for team engagement and knowledge sharing.

Work Schedule:

The standard full-time work schedule (approx. 40 hours/week) offers flexibility through the hybrid arrangement. This allows operations professionals to manage their time effectively, balancing dedicated work periods with personal commitments, which is essential for roles requiring deep focus and creative output.

📝 Enhancement Note: The specific office address provides concrete details for candidates considering the commute. The hybrid aspect is framed in terms of its benefits for both collaboration and individual focus, crucial for a UX writing role.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio by a recruiter or hiring manager to assess foundational skills and experience alignment.

• Technical Interview/Portfolio Review: A deeper dive into your portfolio, discussing specific projects, your role, your process, and the impact of your work. This may involve a live review or a presentation.

• Stakeholder/Team Interviews: Conversations with the Senior UX Copywriter, Experience Designers, Product Owners, or other team members to evaluate collaboration skills, problem-solving approach, and cultural fit.

• Potential Skills Test: A short assignment or exercise to assess your UX writing abilities in a practical scenario (e.g., rewriting a piece of UI copy).

• Final Interview: Potentially with a senior leader within the Digital Business Domain to discuss strategic alignment and overall fit.

Portfolio Review Tips:

• Showcase Process, Not Just Polish: For each project, explain the problem, your approach, the constraints, your specific contributions, and the outcomes. Use visuals where appropriate.

• Quantify Impact: If possible, include metrics or qualitative feedback that demonstrate the effectiveness of your copy (e.g., improved conversion rates, reduced support queries, higher task completion).

• Tailor to the Role: Highlight projects that are most relevant to digital products, user journeys, and ideally, financial services or business banking.

• Clarity and Conciseness: Your portfolio itself should be a demonstration of your UX writing skills – easy to navigate, clearly written, and visually appealing.

• Figma Collaboration: Be prepared to discuss how you've worked with Figma files, even if you're not a power user. Explain how you interpret designs and collaborate on copy placement and flows.

Challenge Preparation:

• Practice Writing for Specific Scenarios: Be ready to rewrite existing UI copy or create new copy for a given scenario, focusing on clarity, tone, and user goals.

• Understand Agile Context: Be prepared to discuss how you manage content tasks within an agile framework (sprints, backlog, stand-ups).

• Articulate Design Rationale: Practice explaining why you chose specific words or phrases, linking them back to user needs and business objectives.

• Research CommBank's Digital Presence: Familiarize yourself with CommBank's current digital platforms (CommBiz, CommBank app, website) to understand their existing tone of voice and user experience.

📝 Enhancement Note: The interview process is structured to assess not only writing skills but also the candidate's ability to collaborate, adapt, and understand business context, which are critical for UX writing roles in large organizations.

🛠 Tools & Technology Stack

Primary Tools:

• Content Management Systems (CMS): Experience with various CMS platforms used for website and app content publishing is beneficial.

• Figma: Basic proficiency is required for collaborating with designers, reviewing mockups, and understanding UI elements.

• Word Processing & Collaboration Tools: Proficiency in Microsoft Word, Google Docs, or similar for drafting and editing.

• Project Management Software: Familiarity with tools like Jira, Asana, or Trello for managing tasks within an agile workflow.

Analytics & Reporting:

• Web Analytics Tools (e.g., Google Analytics): Understanding how to interpret website data to inform content decisions and measure impact is a plus.

• User Feedback Platforms: Experience with tools that collect user feedback or survey data.

CRM & Automation:

• While not directly managing CRM systems, an understanding of how customer data influences content strategy and personalization in digital platforms is advantageous.

📝 Enhancement Note: The specific mention of Figma points to a collaborative workflow where designers and copywriters work closely. While advanced analytics or CRM skills aren't primary, understanding their outputs is key for data-informed content.

👥 Team Culture & Values

Operations Values:

• Customer Focus: A strong commitment to understanding and serving the needs of business banking customers through clear and effective communication.

• Collaboration: Valuing teamwork and open communication across diverse functional groups (design, product, compliance, marketing) to achieve shared goals.

• Excellence & Quality: A drive to deliver "best-in-class" digital experiences, emphasizing attention to detail, accuracy, and continuous improvement in content.

• Integrity & Accountability: Upholding the high standards of a financial institution, ensuring compliance, accuracy, and responsible communication.

• Innovation & Adaptability: Embracing new approaches to content design and digital experiences within an agile framework.

Collaboration Style:

• Cross-functional Integration: Actively working with designers, product owners, researchers, and business analysts to ensure content is seamlessly integrated into the user experience.

• Proactive Communication: Engaging stakeholders early and often to gather input, share progress, and address potential issues.

• Feedback Culture: Participating constructively in "Content Club" and "Experience Huddles," providing and receiving feedback to elevate craft and team performance.

• Shared Ownership: Contributing to the collective goal of creating exceptional digital experiences, rather than working in silos.

📝 Enhancement Note: The values emphasize a blend of customer-centricity, professional rigor (important in finance), and collaborative spirit, all crucial for a UX role within a large corporate structure.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business/Compliance Requirements: Navigating the complexities of financial regulations and business objectives while advocating for clear, user-friendly language.

• Adapting to Established Brand Voice & Style: Learning and applying the specific tone, voice, and style guidelines of a large, established brand like Commonwealth Bank.

• Working within a Large Corporate Structure: Understanding and navigating the processes, approvals, and stakeholder dynamics inherent in a large organization.

• Managing Multiple Projects: Juggling competing priorities and deadlines across various digital initiatives within the business banking domain.

Learning & Development Opportunities:

• Specialized UX Writing Training: Opportunities to enhance skills in areas like microcopy, tone of voice, accessibility, and content strategy.

• Financial Services Industry Insight: Gaining deep knowledge of the financial products, services, and customer needs specific to business banking.

• Agile Methodologies: Developing practical experience and mastery of working within agile development frameworks.

• Cross-Disciplinary Learning: Exposure to the work and perspectives of designers, researchers, product managers, and business analysts.

• Mentorship from Senior UX Copywriter: Direct guidance on career development and advanced UX writing techniques.

📝 Enhancement Note: The challenges are framed to highlight areas where the candidate can demonstrate problem-solving skills and adaptability, while the growth opportunities emphasize skill development and industry-specific knowledge acquisition.

💡 Interview Preparation

Strategy Questions:

• "Tell me about a time you had to simplify a complex financial concept for a general audience." (Focus on your process, audience empathy, and clarity of the final output.)

• "How do you approach collaborating with designers and product managers when there are differing opinions on copy or user flow?" (Highlight your communication, negotiation, and user-advocacy skills.)

• "Describe a project where you used user feedback or research to significantly improve your UX copy. What was your process?" (Demonstrate your data-driven approach and ability to iterate.)

Company & Culture Questions:

• "What do you know about Commonwealth Bank's digital strategy or its business banking offerings?" (Research their website, recent news, and digital initiatives.)

• "How do you see yourself contributing to a collaborative, agile team environment?" (Emphasize your teamwork, communication, and adaptability.)

Portfolio Presentation Strategy:

• Structure Your Case Studies: For each project, clearly state the objective, your role, the problem, your process, the solution (show the copy!), and the outcome/impact.

• Highlight Collaboration: Explicitly mention who you worked with and how you collaborated to achieve the results.

• Showcase Your "Why": Be ready to explain the rationale behind your word choices, tone, and structure.

• Prepare for Figma Discussion: Be ready to talk about how you interpret design files and integrate copy within a visual context, even if your Figma skills are basic.

• Keep it Concise: Focus on 2-3 strong, relevant projects that best demonstrate your skills for this specific role.

📝 Enhancement Note: Interview preparation advice is tailored to the specific requirements of a UX Copywriter role in a financial institution, emphasizing clarity, collaboration, and the ability to navigate complex requirements.

📌 Application Steps

To apply for this UX Copywriter position:

• Submit your application through the provided link on the Commonwealth Bank careers portal.

• Portfolio Customization: Ensure your resume and portfolio are tailored to highlight your UX writing experience, specifically mentioning digital platforms, user-centric copy, and any relevant financial services exposure.

• Highlight Agile & Collaboration Experience: Emphasize your experience working in cross-functional teams and agile environments, using keywords from the job description.

• Prepare for Portfolio Review: Be ready to walk through your portfolio, articulating your process, rationale, and the impact of your work. Practice explaining your contributions to specific projects.

• Research CommBank: Familiarize yourself with Commonwealth Bank's digital products, brand voice, and values to demonstrate genuine interest and cultural alignment.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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