Southside Framer

📍 Job Overview

Job Title: Southside Framer

Company: Michaels Stores

Location: Jacksonville, Florida, United States

Job Type: PART_TIME

Category: Retail Operations / Custom Framing Specialist

Date Posted: February 22, 2026

Experience Level: Entry-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role is centered on providing exceptional in-store customer experiences, specifically within the custom framing department, driving sales through personalized design consultations and ensuring high-quality production of framing orders.

• Key responsibilities include not only direct customer interaction and sales but also maintaining the visual presentation and operational efficiency of the framing area and other assigned store sections.

• The position requires adherence to established Standard Operating Procedures (SOPs) and company programs to ensure compliance, safety, and operational consistency.

• Successful candidates will contribute to overall store performance by meeting sales and production targets, managing inventory, and supporting omni-channel processes.

📝 Enhancement Note: While the job title is "Southside Framer," the description indicates a broader retail role with a significant focus on custom framing services. The "PART_TIME" employment type suggests a role that may involve flexible scheduling and a focus on core customer-facing and operational duties within the store environment. The "0-2 years" experience level points towards an entry-level position suitable for individuals new to retail or custom framing.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build strong customer relationships by actively engaging with shoppers and understanding their creative needs.
  • Conduct personalized design consultations to create memorable and effective custom framing solutions, leveraging Elevated ABC Deliver methodology.
  • Drive sales by effectively presenting framing options, materials, and pricing, meeting individual sales and production targets.

• Operations & Production:

  • Accurately complete custom framing orders to a high standard of quality, ensuring timely delivery to customers.
  • Maintain the readiness and visual appeal of the ready-made frame department, including SISO (Shop In Store Online) and Directed Replenishment processes.
  • Participate actively in truck un-load and stocking processes, ensuring adherence to truck standards and completion within budget.

• Store Operations & Merchandising:

  • Deliver friendly and efficient customer service, assisting customers in locating products and providing solutions.
  • Maintain a safe, clean, and clutter-free store environment, adhering to all safety programs.
  • Execute cash handling and operate the cash register according to established standards.
  • Support shrink reduction initiatives through diligent adherence to procedures and loss prevention awareness.

• Teamwork & Compliance:

  • Adhere to all Standard Operating Procedures (SOPs) and company programs to ensure consistent execution and compliance.

  • Interact positively and respectfully with colleagues, promoting a collaborative team environment and serving as a role model.

  • Assist with omni-channel processes to support integrated customer experiences.

📝 Enhancement Note: The responsibilities emphasize a dual role of customer-facing sales and operational execution. The mention of "Elevated ABC Deliver" suggests a specific sales methodology that candidates should research. The inclusion of "SISO and Directed Replenishment" indicates a need for understanding inventory management and online order fulfillment processes within a retail context.

🎓 Skills & Qualifications

Education:

• While no specific degree is mandated, a foundational understanding of basic math and measurement is essential for this role.

Experience:

• Prior experience in a customer-facing role is beneficial, with a focus on sales and service delivery.

Required Skills:

• Basic Computer Skills: Ability to navigate point-of-sale (POS) systems, basic software applications, and potentially internal company portals.

• Basic Measuring Skills: Proficiency in accurate measurement is crucial for custom framing orders.

• Framing Equipment Operation: Competency in safely operating framing equipment (e.g., mat cutters, saws, jointers) and a glass cutter.

• Customer Service Excellence: Proven ability to build rapport, understand customer needs, and provide solutions in a retail setting.

• Sales Acumen: Capacity to engage customers, present products effectively, and drive sales transactions.

Preferred Skills:

• Retail Experience: Previous work in a retail store, specifically in departments involving custom services or product assembly.

• Sales Experience: Demonstrated success in selling products and/or services, with a consultative approach.

• Visual Merchandising: Understanding of how to present products attractively to enhance the shopping experience.

• Inventory Management Basics: Familiarity with stocking, replenishment, and maintaining organized retail displays.

📝 Enhancement Note: The "0-2 years" experience level indicates that candidates with minimal formal experience but strong transferable skills in customer service, basic technical aptitude (for equipment operation), and a willingness to learn are encouraged to apply. The emphasis on "basic" skills suggests a training program will likely be in place for specialized framing techniques and equipment.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio may not be strictly required for this entry-level role, candidates are encouraged to be prepared to discuss past projects or experiences that demonstrate:

  • Customer Interaction & Problem-Solving: Examples of how you've successfully met customer needs and resolved issues in a service-oriented environment.
  • Quality Output: Instances where you've produced work to a high standard, showcasing attention to detail.
  • Process Adherence: Situations where you followed established procedures to achieve a desired outcome.
  • Sales Contributions: Any experience where your efforts directly contributed to sales targets or business goals.

• Process Documentation:

  • Be prepared to discuss your understanding of following Standard Operating Procedures (SOPs) and their importance in a retail environment.

  • Demonstrate an ability to learn and execute workflow processes related to custom framing, order fulfillment, and store operations.

  • Discuss how you would approach measuring the success of your framing projects or customer interactions.

📝 Enhancement Note: For an entry-level retail position focused on framing, a formal portfolio is less common than for operations or design roles. However, candidates should be ready to articulate their skills and experiences through examples. The focus here is on demonstrating practical application of required skills rather than a curated collection of design work.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Health Insurance: Medical, dental, and vision insurance plans are available.

• Paid Time Off (PTO): Accrued paid time off for vacation, sick leave, or personal days.

• Tuition Assistance: Support for continuing education and skill development.

• Employee Discounts: Generous discounts on Michaels products and services.

• Other Potential Benefits: May include 401(k) retirement savings plans (depending on eligibility), employee assistance programs, and opportunities for advancement.

Working Hours:

• This is a PART_TIME position. Actual hours will vary and may include nights, weekends, and early mornings, as indicated in the work environment section. Flexibility in scheduling is often a requirement for part-time retail roles.

📝 Enhancement Note: The salary estimate is based on industry benchmarks for entry-level retail positions in the United States, specifically for roles involving specialized skills like custom framing, and adjusted for the Jacksonville, Florida market. Benefits listed are drawn directly from the provided company description, highlighting their commitment to both full-time and part-time team members.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts, Crafts, and Home Decor)

Company Size: Large (Over 10,000 employees based on LinkedIn data for Michaels Stores)

Founded: 1973

Company Description: Michaels is North America's largest retailer for arts, crafts, and home décor. They operate over 1,300 stores across 49 states and Canada, alongside their e-commerce platform, Michaels.com. The company also owns Artistree, a custom framing manufacturer. Their mission is to "fuel the joy of creativity and celebration."

Team Structure:

• The Southside Framer will be part of the store-level team, reporting to store management (e.g., Store Manager, Assistant Manager, or Framing Department Manager, if applicable).

• This role involves collaboration with other store associates, including sales floor staff and cashiers.

Methodology:

• The company emphasizes adherence to Standard Operating Procedures (SOPs) for consistent execution of tasks and customer service.

• A customer-centric approach is paramount, focusing on building relationships and providing solutions ("Elevated ABC Deliver").

• Operational efficiency is driven by processes like Directed Replenishment and omni-channel support.

• Safety and shrink reduction are key operational priorities.

Company Website: www.michaels.com

📝 Enhancement Note: Michaels' large retail footprint suggests structured operational processes and established training programs. The "fuel the joy of creativity" slogan indicates a culture that values creativity, customer inspiration, and positive engagement. The "Artistree" subsidiary highlights the importance and scale of their custom framing business.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Retail Associate / Specialist

Reporting Structure: This role typically reports to a Store Manager or an Assistant Store Manager, with direct oversight potentially coming from a department lead if one exists for framing.

Operations Impact: While not a traditional "operations" role in the corporate sense, the Southside Framer significantly impacts the store's operational efficiency and revenue.

• Revenue Generation: Directly contributes to sales through custom framing consultations and sales.

• Customer Satisfaction: Ensures a positive customer experience, fostering loyalty and repeat business.

• Operational Efficiency: Contributes to smooth store operations by managing inventory, maintaining displays, and assisting with stocking and omni-channel fulfillment.

• Brand Representation: Acts as a brand ambassador, embodying the company's values of creativity and customer service.

Growth Opportunities:

• Skill Development: Opportunity to become a skilled custom framer, mastering design principles, material knowledge, and equipment operation.

• Retail Advancement: Potential to move into roles such as Key Holder, Assistant Manager, or Store Manager within Michaels Stores.

• Specialization: Possibility to become a subject matter expert in custom framing, potentially leading to roles in training or department management.

• Cross-Training: Exposure to various store operations, including merchandising, sales, and customer service, can provide a broad retail skillset.

📝 Enhancement Note: For entry-level candidates, this role offers a solid foundation in retail operations, customer service, and specialized craft skills. Growth is typically within the retail store hierarchy or through developing expertise in a specific department like custom framing.

🌐 Work Environment

Office Type: Retail Store Setting

Office Location(s): Jacksonville, 9041 Southside Blvd Ste 140, Jacksonville, Florida.

Workspace Context:

• Customer-Facing Environment: Primarily works on the retail sales floor and within the custom framing shop area.

• Tools & Technology: Access to framing equipment, glass cutters, heat presses, cash registers, and basic computer systems.

• Team Interaction: Frequent interaction with customers and fellow store associates.

• Physical Demands: Requires standing for long periods, bending, lifting (up to 50 lbs), reaching, stretching, and using ladders. The framing shop environment may involve handling sharp tools and machinery.

• Climate Control: Most public areas are climate-controlled; some stock rooms may not be. Occasional outdoor work may be required for tasks like retrieving shopping carts or unloading trucks.

Work Schedule:

• Work hours include nights, weekends, and early mornings, consistent with retail operational needs. This is a PART_TIME position, so hours will be variable.

📝 Enhancement Note: The description highlights a dynamic retail environment with both customer interaction and hands-on production responsibilities. Candidates should be prepared for the physical demands and variable scheduling common in retail.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief phone or online screening to assess basic qualifications and interest.

• In-Person Interview: Typically involves meeting with the Store Manager or Assistant Manager.

• Key Discussion Points:

  • Customer Service Philosophy: How you approach customer interactions and problem-solving.
  • Sales Aptitude: Your ability to engage customers and drive sales.
  • Technical Aptitude: Your comfort level with operating equipment and learning new processes.
  • Teamwork: Your ability to collaborate with colleagues.
  • Availability: Confirmation of your ability to work the required part-time schedule, including nights and weekends.

• Practical Assessment (Potential): May involve a brief demonstration of basic measuring skills or a simulated customer interaction.

Portfolio Review Tips:

• For this role, a formal portfolio is unlikely to be required. Instead, focus on preparing to discuss specific examples from past experiences that showcase the following:

  • Customer Service Successes: How you've gone above and beyond for customers.
  • Problem-Solving Scenarios: How you've handled challenging customer situations or operational issues.
  • Attention to Detail: Examples of work where precision and quality were critical.
  • Sales Contributions: How your efforts have impacted sales.
  • Team Collaboration: Instances of successful teamwork.

• Resume: Ensure your resume highlights any relevant retail, customer service, or hands-on experience, emphasizing transferable skills.

Challenge Preparation:

• Be ready to answer behavioral questions using the STAR method (Situation, Task, Action, Result) to illustrate your skills.

• Practice articulating how you would handle common retail scenarios, such as:

  • A customer who is unhappy with a framing order.

  • Assisting a customer who can't find a specific item.

  • Managing multiple customer requests simultaneously.

  • Ensuring accuracy when taking a custom order.

📝 Enhancement Note: The interview process for this entry-level retail role will likely focus on assessing soft skills, customer service aptitude, and a willingness to learn. Candidates should prepare to provide concrete examples of their abilities using behavioral interview techniques.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Various tools for cutting mats, glass, and assembling frames. This includes mat cutters, glass cutters, saws, and joining equipment.

• Heat Press: Used in some framing processes.

• Point-of-Sale (POS) System: For processing transactions, managing customer orders, and potentially inventory look-up.

• Basic Computer Systems: For accessing internal portals, training modules, and potentially order management software.

Analytics & Reporting:

CRM & Automation:

• Customer Relationship Management (CRM): The POS system likely has CRM functionalities to track customer purchase history and preferences for custom framing.

• Order Management Systems: Integrated with the POS to manage custom order details, production status, and completion dates.

📝 Enhancement Note: Proficiency with specific framing equipment is a core requirement. Familiarity with retail POS systems is also essential. The role involves using tools that require precision and adherence to safety protocols.

👥 Team Culture & Values

Operations Values:

• Creativity & Inspiration: Michaels promotes an environment where creativity is celebrated, and associates are encouraged to inspire customers.

• Customer Focus: Building relationships and providing excellent customer service is paramount.

• Teamwork & Respect: Fostering a positive and respectful work environment where associates support each other.

• Integrity & Compliance: Adhering to company policies, SOPs, and safety standards.

• Passion for Craft: A genuine interest in arts, crafts, and creative projects is often valued.

Collaboration Style:

• Customer-Centric Collaboration: Associates are expected to work together to ensure a seamless customer experience, from initial inquiry to purchase completion.

• Process-Oriented: Collaboration often involves following established procedures for order taking, production, and store operations.

• Supportive Environment: Team members are encouraged to assist each other, particularly during busy periods or when complex customer needs arise.

📝 Enhancement Note: The company culture at Michaels is geared towards fostering creativity and providing a positive customer experience. Associates are expected to be team players, adhere to company values, and contribute to a supportive and productive work environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Demands: Effectively managing customer consultations, order production, sales transactions, and general store duties simultaneously.

• Meeting Production Deadlines: Ensuring custom framing orders are completed accurately and on time, especially during peak seasons.

• Handling Difficult Customers: Addressing customer concerns or complaints with professionalism and finding satisfactory solutions.

• Physical Demands: The role requires physical stamina and the ability to perform tasks involving lifting, standing, and using tools.

• Learning Technical Skills: Mastering the operation of framing equipment and understanding material properties for optimal framing solutions.

Learning & Development Opportunities:

• Framing Expertise: Develop in-depth knowledge of framing techniques, materials, design principles, and equipment operation, becoming a specialist.

• Customer Service & Sales Skills: Enhance abilities in consultative selling, relationship building, and problem-solving.

• Retail Operations Knowledge: Gain experience in various aspects of retail management, including inventory, merchandising, and POS systems.

• Cross-Training: Opportunities to learn other areas of store operations.

• Career Advancement: Potential to progress into leadership roles within Michaels stores.

📝 Enhancement Note: This role offers significant growth in specialized craft skills and customer service within a large retail organization. Challenges are typical for hands-on retail positions, with opportunities for skill development and career progression.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios:

  • "Describe a time you dealt with a difficult customer. How did you resolve the situation?" (Focus on empathy, problem-solving, and de-escalation).
  • "How would you approach a customer who seems unsure about their framing needs?" (Highlight proactive engagement, asking clarifying questions, and offering solutions).
  • "What does excellent customer service mean to you in a retail environment?" (Emphasize helpfulness, product knowledge, and creating a positive experience).

• Sales & Production Questions:

  • "Tell me about a time you successfully sold a product or service. What was your approach?" (Showcase consultative selling and understanding customer needs).
  • "How do you ensure accuracy when taking detailed orders or performing precise tasks?" (Focus on attention to detail, double-checking, and following procedures).
  • "What steps would you take to complete a custom framing order from start to finish?" (Demonstrate understanding of the process and commitment to quality).

• Teamwork & Work Ethic Questions:

  • "Describe your ideal team environment." (Highlight collaboration, support, and positive communication).
  • "How do you handle busy periods with multiple tasks and customer demands?" (Emphasize prioritization, efficiency, and staying calm under pressure).

Company & Culture Questions:

• Research Michaels' mission and values ("fuel the joy of creativity").

• Be prepared to articulate why you are interested in Michaels and the Southside Framer role specifically.

Portfolio Presentation Strategy:

• Since a formal portfolio is unlikely, prepare to use your resume and verbal examples to showcase relevant skills.

• For each example, use the STAR method (Situation, Task, Action, Result) to clearly explain your experience.

• Focus on quantifiable achievements where possible (e.g., "increased customer satisfaction," "completed X orders per shift").

📝 Enhancement Note: Interview preparation should focus on behavioral questions, demonstrating customer service skills, sales aptitude, and a meticulous approach to tasks. Understanding the company's brand and values is also crucial.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided application link on the Michaels Careers portal.

• Resume Optimization: Tailor your resume to highlight any experience in customer service, retail, sales, or hands-on tasks. Use keywords from the job description such as "customer service," "sales," "production," "measuring skills," and "equipment operation." Quantify achievements where possible.

• Prepare Specific Examples: Before interviewing, gather specific examples from past work or personal projects that demonstrate your customer service skills, ability to follow instructions, attention to detail, and any sales or production successes, using the STAR method.

• Research the Company: Familiarize yourself with Michaels' mission, values, and the importance of their custom framing services. Understand their commitment to creativity and customer experience.

• Practice Interview Responses: Rehearse answers to common interview questions, focusing on behavioral examples and articulating your suitability for a part-time retail role with a focus on custom framing.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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