Snr. UX Designer (Remote in the United Kingdom)

📍 Job Overview

Job Title: Snr. UX Designer

Company: KnowBe4

Location: London, England, United Kingdom

Job Type: Full-time

Category: User Experience (UX) Design / Product Design

Date Posted: 2026-02-05T17:17:53

Experience Level: Mid-Senior Level (4+ years)

Remote Status: Fully Remote (United Kingdom)

🚀 Role Summary

• Lead the user experience strategy for KnowBe4's flagship product, driving improvements in usability, accessibility, and overall customer satisfaction.

• Collaborate cross-functionally with Product Management, Engineering, and UX Research to translate complex user needs into intuitive and effective design solutions.

• Champion a customer-centric design approach, ensuring the KnowBe4 brand personality is consistently reflected across all product interfaces.

• Drive continuous discovery habits, integrating user feedback and data analysis into the core of the design process to validate and refine solutions.

📝 Enhancement Note: This role is specifically for a Senior UX Designer with a focus on enterprise-level products, emphasizing strategic leadership in user experience and a strong connection to product strategy. The remote aspect is strictly limited to candidates residing within the United Kingdom.

📈 Primary Responsibilities

• Spearhead the user experience strategy for KnowBe4's flagship product, working in tandem with Product Management, Engineering, and UX Research to define and solve critical user problems.

• Partner closely with UX Research to develop problem statements, validate hypotheses, and extract actionable customer insights that inform design decisions.

• Design and prototype innovative solutions, rigorously testing and refining them to address identified customer pain points and opportunities.

• Establish and maintain continuous discovery processes, embedding regular customer engagement and user data analysis into the design lifecycle.

• Define measurable outcomes for design initiatives and collaborate with Product Management and Data teams to track success through key performance indicators (KPIs).

• Provide design support and ensure high-quality implementation with distributed engineering teams across multiple geographies, balancing technical feasibility with design integrity.

• Contribute to and advocate for the consistent application of KnowBe4’s Design System, working with the Design Ops Team to maintain brand consistency and elevate visual and interaction quality.

• Act as a proactive advocate for UX principles across the organization, fostering a culture of customer-centered thinking and thoughtful design.

• Actively participate in and contribute to the evolution of UX team processes, including design critiques, collaborative sessions, and experience reviews.

📝 Enhancement Note: The responsibilities highlight a senior-level role requiring strategic thinking, cross-functional leadership, and a strong emphasis on data-driven design and continuous improvement. The mention of "multiple geographies" for engineering teams implies a need for strong remote collaboration skills and an understanding of global product deployment.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a strong portfolio demonstrating equivalent practical experience and mastery of UX principles is expected.

Experience: Minimum of 4+ years of dedicated UX design experience within enterprise-level organizations managing multiple products.

Required Skills:

• Proven expertise in UX design, encompassing strategy, research collaboration, and implementation within complex product environments.

• Demonstrated ability to frame and solve intricate design problems, leveraging both qualitative and quantitative user insights.

• Experience working effectively with distributed engineering teams, with a foundational understanding of front-end frameworks (e.g., Vue 3, Svelte), style sheets, and design tokens.

• Exceptional detail orientation and systems-thinking capabilities, with the ability to manage both high-level conceptualization and pixel-perfect execution.

• Outstanding communication and collaboration skills, including comfort in presenting design work, articulating a compelling design story, and providing/receiving constructive feedback.

• A strong passion for design systems, operational excellence, and the development of scalable design practices in partnership with Design Operations.

Preferred Skills:

• Experience with continuous discovery methodologies and establishing regular user feedback loops.

• Familiarity with data analysis tools and techniques for tracking design success metrics.

• Experience contributing to or leading the development of a comprehensive Design System.

• Understanding of cybersecurity concepts and user behavior within enterprise software.

📝 Enhancement Note: The requirements emphasize a blend of strategic design leadership, technical understanding of front-end development, and strong collaborative and self-management skills. The preference for experience with design systems and continuous discovery aligns with modern product development practices.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing a minimum of 4 years of UX design experience, with a focus on enterprise-level products and complex problem-solving.

• Case studies demonstrating the ability to frame problems, conduct user research (qualitative and quantitative), and translate insights into tangible design solutions.

• Examples of designs that have successfully improved product usability, accessibility, and customer satisfaction, with measurable outcomes where possible.

• Evidence of collaboration with engineering teams, including understanding technical constraints and ensuring high-fidelity design implementation.

Process Documentation:

• Showcase experience in defining and implementing continuous discovery habits and user feedback loops.

• Provide examples of how you have collaborated with Product Management and Data teams to define success metrics and track design impact.

• Illustrate your process for working with engineering teams to ensure quality implementation and balance technical feasibility with design intent.

• Detail your approach to contributing to and evolving design systems, working in partnership with Design Operations.

📝 Enhancement Note: A strong portfolio is critical for this role, serving as the primary evidence of strategic design thinking, problem-solving capabilities, and collaborative execution. The emphasis should be on demonstrating impact and a systematic approach to design.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for a Senior UX Designer in the UK with 4+ years of experience, particularly in a remote capacity for a well-established tech company, a competitive salary range is estimated between £60,000 - £85,000 per annum. This range can vary based on specific experience, skills, and negotiation.

Benefits:

• Company-wide bonuses tied to monthly sales targets, providing a direct link to company performance.

• Employee referral bonuses to encourage team growth and networking.

• Adoption assistance to support employees growing their families.

• Tuition reimbursement for continued education and skill development.

• Certification reimbursement and completion bonuses to encourage professional growth and specialization.

• A modern, high-tech, and fun work environment, even in a remote setting.

Working Hours: Standard full-time hours, typically around 40 hours per week, with flexibility expected for asynchronous collaboration across different time zones and geographies, as well as for critical project deadlines.

📝 Enhancement Note: The salary estimate is based on research for senior-level UX design roles in the UK tech sector, considering the remote nature and the company's established presence. The benefits package is comprehensive, reflecting a commitment to employee well-being and professional development.

🎯 Team & Company Context

🏢 Company Culture

Industry: Cybersecurity / Software as a Service (SaaS) - KnowBe4 is a leader in Human Risk Management, providing security awareness training and phishing simulation. This industry context implies a need for user-friendly interfaces for complex technical topics.

Company Size: A large enterprise-level organization (likely 1,000+ employees, given its market position), indicating a structured environment with established processes and opportunities for cross-functional collaboration.

Founded: Founded in 2010, KnowBe4 has a significant history in the cybersecurity awareness space, suggesting a mature product suite and a well-defined company mission.

Team Structure:

• The UX team likely operates within a Product Development or Engineering department, with this role reporting into a Head of UX/Design or a Director of Product Design.

• Design Ops plays a crucial role, suggesting a mature design function focused on efficiency, consistency, and scalability of design practices.

Methodology:

• Data-Driven Design: Emphasis on using quantitative and qualitative insights to frame problems and validate solutions.

• Continuous Discovery: Regular engagement with customers and user data is a core practice.

• Design Systems: Strong commitment to leveraging and contributing to a unified Design System for consistency and efficiency.

• Agile/Scrum: Likely utilizes agile methodologies for product development, requiring designers to work in sprints and collaborate closely with development teams.

Company Website: https://www.knowbe4.com/

📝 Enhancement Note: KnowBe4's culture appears to value transparency, ownership, and professional development, with a focus on making work engaging. The cybersecurity industry context means the UX designer will be working on products that are critical to organizational security, requiring a balance of usability and robust functionality.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior UX Designer role, indicating a position of significant responsibility and influence within the design team and product development lifecycle. It requires not just execution but also strategic input and leadership.

Reporting Structure: The Senior UX Designer will likely report to a Design Lead, Manager, or Director of UX/Product Design. They will collaborate extensively with Product Managers, UX Researchers, Engineering Leads, and potentially stakeholders in Marketing and Sales.

Operations Impact: The role directly impacts user satisfaction, product adoption, and customer retention by enhancing the usability and effectiveness of KnowBe4's flagship product. Improved UX can lead to reduced support costs, increased feature utilization, and a stronger competitive position in the cybersecurity market.

Growth Opportunities:

• Leadership: Potential to lead design initiatives, mentor junior designers, and contribute to the strategic direction of the UX team.

• Specialization: Opportunity to deepen expertise in specific areas of UX, such as complex enterprise software, design systems, or user research methodologies.

• Cross-Functional Advancement: Potential to move into roles with broader product management responsibilities or design operations leadership.

• Skill Development: Access to certification and tuition reimbursement encourages continuous learning and acquiring new skills relevant to UX and product development.

📝 Enhancement Note: This Senior UX role offers a clear path for career progression within design, with opportunities to take on leadership responsibilities and influence product strategy. The company's investment in employee development further supports long-term career growth.

🌐 Work Environment

Office Type: Fully Remote within the United Kingdom. This means the workspace is the employee's home office, requiring strong self-discipline and remote collaboration tools.

Office Location(s): While the role is remote, KnowBe4 has UK offices (e.g., York), which may offer optional co-working spaces or serve as hubs for occasional in-person team events or meetings if geographically feasible for the employee.

Workspace Context:

• Collaborative Environment: Relies heavily on digital collaboration tools (e.g., Slack, Zoom, Microsoft Teams, Miro, Figma) to foster interaction and brainstorming, simulating an in-office experience.

• Tools & Technology: Access to industry-standard UX design and prototyping software, as well as project management and communication platforms.

• Team Interaction: Regular virtual meetings, design critiques, and collaborative sessions are integral to maintaining team cohesion and driving projects forward.

Work Schedule: While a standard 40-hour work week is typical, the remote nature allows for some flexibility. However, significant overlap with core working hours of Product Management, Engineering, and Research teams (potentially across different time zones, though primarily UK-based) is necessary for effective collaboration.

📝 Enhancement Note: The remote nature requires a high degree of autonomy and excellent digital communication skills. The company's commitment to making the remote experience "fun and engaging" suggests proactive efforts to foster team connection despite geographical distance.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter will likely review your resume and portfolio for alignment with the minimum qualifications and core responsibilities.

• Portfolio Presentation & Discussion: You will likely present your portfolio to a hiring manager and/or senior design team members. This is a critical stage where you'll walk through key case studies, explaining your process, problem-solving approach, and impact.

• Technical/Skills Interview: This may involve a design challenge or a deeper dive into your UX methodologies, tool proficiency, and understanding of design systems.

• Cross-Functional Interviews: You may speak with Product Managers, Engineers, or UX Researchers to assess collaboration skills and understanding of their respective disciplines.

• Final Interview: Potentially with a Director or VP level, focusing on strategic thinking, cultural fit, and overall alignment with KnowBe4's mission.

Portfolio Review Tips:

• Curate Strategically: Select 2-3 of your strongest case studies that best demonstrate your experience with complex enterprise products and your senior-level capabilities.

• Tell a Story: For each case study, clearly articulate the problem, your role, the design process, the challenges faced, the solutions you designed, and the measurable outcomes or impact achieved.

• Highlight Process: Emphasize your methodologies, including user research, ideation, prototyping, testing, and collaboration with engineering and other stakeholders.

• Showcase Collaboration: Demonstrate how you worked with cross-functional teams, incorporating feedback and ensuring successful implementation.

• Design System Proficiency: If applicable, showcase your experience with design systems, including contributions or how you leverage them.

• Quantify Impact: Whenever possible, use data and metrics to illustrate the success of your designs.

Challenge Preparation:

• Understand the Product: Familiarize yourself with KnowBe4's offerings and target audience, especially their flagship product.

• Anticipate UX Problems: Consider common usability challenges in enterprise SaaS and cybersecurity awareness platforms.

• Practice Problem Framing: Be ready to articulate how you would approach a given design problem, starting with understanding the user and business goals.

• Design System Thinking: Prepare to discuss how you'd apply or contribute to a design system in a given scenario.

• Remote Collaboration: Be ready to discuss how you facilitate collaboration and communication in a remote setting.

📝 Enhancement Note: The interview process will heavily weigh your portfolio and your ability to articulate your design thinking and impact. Be prepared to discuss your experience with enterprise-level products and your collaborative approach in a remote setting.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma (highly probable given industry trends and collaboration needs), Sketch, Adobe Creative Suite (Illustrator, Photoshop).

• Collaboration & Communication: Slack, Microsoft Teams, Zoom, Google Workspace.

• Whiteboarding & Ideation: Miro, Mural.

• Project Management: Jira, Asana, Trello.

Analytics & Reporting:

• Familiarity with analytics platforms (e.g., Google Analytics, Mixpanel, Amplitude) for understanding user behavior and tracking design metrics.

CRM & Automation:

• While not a primary UX tool, understanding how CRM systems (like Salesforce) and marketing automation tools impact the user journey and data collection can be beneficial.

📝 Enhancement Note: Proficiency in Figma is almost a de facto standard for modern UX roles, especially in collaborative, remote environments. Experience with tools that facilitate remote collaboration and agile workflows is essential.

👥 Team Culture & Values

Operations Values:

• Radical Transparency: Open communication and sharing of information across teams.

• Extreme Ownership: Taking full responsibility for projects and outcomes, demonstrating initiative and accountability.

• Continuous Professional Development: A strong emphasis on learning, growth, and skill enhancement, supported by company resources.

• Customer-Centricity: A core value driving design and product decisions, ensuring user needs are paramount.

• Collaboration: Working effectively across diverse teams and geographies to achieve common goals.

• Efficiency & Scalability: A commitment to building robust, scalable design practices, often in partnership with Design Ops.

Collaboration Style:

• Asynchronous & Synchronous: Adapting communication and collaboration methods to suit remote work, utilizing both real-time meetings and asynchronous tools effectively.

• Cross-Functional Integration: Working seamlessly with Product Management, Engineering, UX Research, and Design Ops to ensure alignment and shared understanding.

• Constructive Feedback Culture: Actively participating in design critiques and providing/receiving feedback to elevate the quality of work.

• Knowledge Sharing: Willingness to share insights, best practices, and learnings within the UX team and broader organization.

📝 Enhancement Note: KnowBe4's stated values of "radical transparency" and "extreme ownership" suggest an environment where individuals are empowered and expected to take initiative. This aligns well with a senior role requiring strategic input and proactive problem-solving.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Global Needs: Designing for an enterprise product used by diverse organizations worldwide, requiring consideration of different user contexts and potential localization needs.

• Technical Complexity: Translating complex cybersecurity concepts and functionalities into intuitive user experiences.

• Remote Collaboration Dynamics: Maintaining strong team cohesion, effective communication, and high-quality output in a fully remote setting across multiple geographies.

• Design System Evolution: Contributing to and ensuring the consistent adoption of a large-scale design system across a growing product suite.

• Measuring Impact: Clearly defining and demonstrating the ROI of UX improvements in a competitive SaaS market.

Learning & Development Opportunities:

• Advanced UX Techniques: Opportunities to explore and implement cutting-edge UX research, design, and validation methodologies.

• Leadership Development: Mentorship and training to hone leadership skills for managing projects and potentially teams.

• Industry Conferences & Certifications: Support for attending relevant industry events and obtaining certifications to stay abreast of UX and product development trends.

• Cross-Disciplinary Learning: Gaining deeper insights into product management, engineering processes, and data analytics through close collaboration.

📝 Enhancement Note: The challenges are typical for senior roles in mature tech companies, requiring adaptability, strong problem-solving skills, and a proactive approach to continuous learning and improvement.

💡 Interview Preparation

Strategy Questions:

• "How would you approach defining the user experience strategy for a complex enterprise product like our flagship offering, starting from problem identification?" (Focus on your process, user research, and strategic framing.)

• "Describe a time you had to collaborate with distributed engineering teams across different geographies. What were the challenges, and how did you ensure successful design implementation?" (Highlight your communication, problem-solving, and technical understanding.)

Company & Culture Questions:

• "What interests you about KnowBe4 and our mission in cybersecurity awareness?" (Research their products, values, and market position.)

• "How do you embody 'extreme ownership' and 'radical transparency' in your design work and team collaboration?" (Connect their values to your work style and experiences.)

Portfolio Presentation Strategy:

• Structure is Key: Organize your presentation logically: Introduction, Problem, Your Role & Process, Solution, Outcome/Impact, Learnings.

• Focus on Seniority: Emphasize strategic thinking, problem framing, and leadership in your case studies, not just execution.

• Visual Storytelling: Use visuals (wireframes, prototypes, user flows) to support your narrative, but ensure they enhance, not replace, your spoken explanation.

• Be Prepared for Deep Dives: Anticipate questions about specific design decisions, trade-offs, and alternative approaches.

• Showcase Collaboration: Explicitly mention how you worked with Product, Engineering, and Research.

• Enthusiasm for Design Systems: Be ready to discuss your experience with and passion for design systems.

📝 Enhancement Note: Prepare thoroughly by understanding KnowBe4's product and values. Your portfolio presentation is your primary tool to demonstrate your senior-level capabilities and strategic thinking.

📌 Application Steps

To apply for this Snr. UX Designer position:

• Submit your application through the provided link on the greenhouse.io platform.

• Portfolio Customization: Ensure your portfolio is readily accessible and showcases 2-3 of your most relevant case studies, highlighting enterprise-level product experience, complex problem-solving, and measurable impact. Tailor your portfolio's introductory statement to explicitly address KnowBe4's mission and industry.

• Resume Optimization: Update your resume to clearly articulate your 4+ years of UX design experience, emphasizing achievements related to improving usability, customer satisfaction, and working with cross-functional teams in enterprise environments. Integrate keywords like "UX Strategy," "Design Systems," "Enterprise SaaS," "User Research," and "Prototyping."

• Interview Preparation: Practice your portfolio walkthrough, focusing on storytelling and clearly explaining your design process, decision-making, and the impact of your work. Prepare to discuss how you embody KnowBe4's core values of "radical transparency" and "extreme ownership."

• Company Research: Thoroughly research KnowBe4's products, particularly their flagship offering, their market position in cybersecurity, and their company culture as detailed on their website and LinkedIn. Understand their commitment to Human Risk Management.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.