Service Designer (Kontrakt – Oslo)

📍 Job Overview

Job Title: Service Designer (Contract)
Company: Sperton Global AS
Location: Oslo, Norway
Job Type: CONTRACTOR
Category: Service Design / UX / Product Design
Date Posted: October 14, 2025
Experience Level: 2-5 Years
Remote Status: On-site

🚀 Role Summary

• This role focuses on designing and visualizing product offerings and their associated customer journeys within a cross-functional integration project for the telecom/industry sector.
• Key responsibilities include developing service blueprints and touchpoints critical for migration and integration initiatives, directly impacting user experience and project success.
• The position demands iterative testing, refinement, and improvement of solutions based on user insights, ensuring a user-centric and business-oriented approach.
• This contract role offers an opportunity to collaborate closely with product leaders, developers, and other subject matter experts in a dynamic project environment.

📝 Enhancement Note: While the role is titled "Service Designer," the context of "integration project," "telekom/industri," and "migrasjon" suggests a strong need for understanding complex systems and user flows within a business-to-business (B2B) or enterprise context, rather than purely consumer-facing design. This implies a focus on operational efficiency and seamless system integration from a user's perspective.

📈 Primary Responsibilities

• Design and visualize comprehensive product offerings and their intricate customer journeys, ensuring alignment with strategic business objectives.
• Develop detailed service blueprints and map critical touchpoints for migration and integration projects, facilitating smooth transitions and enhanced user experiences.
• Conduct user research, gather insights, and translate findings into actionable design improvements for existing and new service offerings.
• Implement iterative design processes, including testing and refinement, to optimize solutions based on user feedback and performance metrics.
• Foster close collaboration with cross-functional teams, including product managers, developers, and other stakeholders, to ensure cohesive project execution and design integration.
• Contribute to the strategic development of user-centric solutions that are both intuitive and deliver tangible business value.

📝 Enhancement Note: The emphasis on "migrasjon og integrasjonsprosjekter" (migration and integration projects) suggests that the service designer will be instrumental in mapping out the user experience during significant system changes. This requires a detailed understanding of current states, desired future states, and the transitional phases, often involving complex data flows and multiple user roles.

🎓 Skills & Qualifications

Education:

• Higher education within a design-related field (e.g., Service Design, UX Design, Industrial Design, Interaction Design).

Experience:

• 2-5 years of progressive experience in Service Design or a closely related design discipline.
• Proven track record of designing and implementing successful service offerings and customer journeys.

Required Skills:

• Service Design Expertise: Demonstrated proficiency in core service design methodologies and principles.
• Service Blueprinting: Ability to create detailed service blueprints that map front-stage and back-stage processes, including user interactions, system touchpoints, and organizational responsibilities.
• Gigamapping: Experience in creating gigamaps to understand complex systems, stakeholder relationships, and broader service ecosystems.
• Customer Journey Mapping: Skill in developing comprehensive customer journey maps to identify pain points, opportunities, and key interaction moments.
• System Oriented Design (SOD): Understanding of how to design services within a larger system context, considering interdependencies and technological constraints.
• User Insight & Research: Capability to conduct user research, synthesize qualitative and quantitative data, and translate insights into design solutions.
• Design Process Facilitation: Ability to lead and facilitate design thinking workshops and processes involving diverse stakeholders.
• Business Acumen: Capacity to translate user needs and insights into commercially viable and business-oriented solutions that drive value.
• Norwegian Language Proficiency: Fluent communication skills in Norwegian, both written and spoken, for effective collaboration within the local team and with stakeholders.

Preferred Skills:

• Experience with specific integration projects within the telecommunications or industrial sectors.
• Familiarity with agile development methodologies and cross-functional team collaboration in an agile environment.
• Proficiency in relevant design and visualization tools (e.g., Miro, Figma, Adobe Creative Suite, Lucidchart).
• Experience in A/B testing and iterative improvement cycles for service offerings.

📝 Enhancement Note: The specific mention of "System Oriented Design" and "gigamapping" indicates a need for candidates who can think holistically about complex systems and their interconnectedness, rather than just individual user interfaces. This is crucial for integration projects where multiple systems and user groups must be considered.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Service Design Case Studies: Showcase a minimum of 2-3 detailed case studies demonstrating your service design process from problem definition to solution implementation.
• Visualizations: Include examples of service blueprints, customer journey maps, gigamaps, and other relevant visualizations that illustrate your analytical and design capabilities.
• Process Documentation: Clearly articulate the methodologies and tools used in each project, highlighting your approach to research, ideation, prototyping, testing, and iteration.
• Impact & Outcomes: Quantify the impact of your design interventions where possible, focusing on improvements in user experience, operational efficiency, or business metrics.

Process Documentation:

• User Research & Synthesis: Provide examples of how you have gathered, analyzed, and synthesized user insights to inform design decisions.
• Ideation & Prototyping: Demonstrate your ability to generate creative solutions and develop prototypes (low-fidelity to high-fidelity) for testing and validation.
• Collaboration & Stakeholder Management: Illustrate how you have collaborated with diverse teams and managed stakeholder expectations throughout the design lifecycle.
• Iterative Improvement: Show evidence of how you have used feedback and data to iterate on designs and drive continuous improvement.

📝 Enhancement Note: Given the contract nature and the specific focus on integration projects, a potential employer will be looking for a portfolio that clearly demonstrates the candidate's ability to handle complex, multi-stakeholder environments and deliver tangible design outcomes within a project timeline. The ability to visualize complex systems and user flows will be paramount.

💵 Compensation & Benefits

Salary Range:

• As this is a contract role and specific rates are not provided, typical contractor rates in Oslo for a Service Designer with 2-5 years of experience can range from NOK 600 to NOK 900 per hour, depending on specific skills, experience, and the complexity of the project. This translates to an estimated annual equivalent of NOK 1,170,000 - 1,755,000 for a full-time engagement.

Benefits:

• Contractual Engagement: Opportunity to work on a defined project with a clear scope and duration.
• Professional Development: Exposure to a complex integration project within the telecommunications/industrial sector, offering significant learning opportunities.
• Collaborative Environment: Work within a dynamic, cross-functional team of experienced professionals.
• Potential for Extension: The role includes a possibility for a 3-month extension, indicating potential for longer-term engagement based on performance and project needs.
• Competitive Contractor Rate: As a contractor, you will typically be responsible for your own tax and social security contributions, often reflected in a higher hourly rate compared to permanent employment.

Working Hours:

• Standard full-time working hours are expected, typically around 37.5 to 40 hours per week, aligning with Norwegian work culture. Flexibility may be possible depending on project demands and team coordination.

📝 Enhancement Note: For contractor roles, benefits are often not as comprehensive as permanent positions. The primary "benefit" is usually the contractor rate itself, which accounts for the lack of employer-provided benefits and the responsibility for personal tax and social security. The opportunity for project extension is a key aspect for contractors seeking continuity.

🎯 Team & Company Context

🏢 Company Culture

Industry: Sperton Global AS operates within the recruitment and staffing industry, specializing in connecting skilled professionals with contract and permanent roles across various sectors, including technology, engineering, and consulting. This specific project is within the "telekom/industri" (telecom/industry) sector, indicating a focus on industrial technology and infrastructure. Company Size: Sperton Global AS is a medium-sized company with a global presence, suggesting a structured yet agile operational framework. The project team itself will likely be a dedicated, cross-functional unit assembled for the specific integration project. Founded: Sperton Global AS was founded with a mission to provide expert talent solutions. This history implies a company culture focused on professional service, client satisfaction, and building strong professional networks.

Team Structure:

• The Service Designer will be part of a dedicated, cross-functional integration project team.
• This team will likely include roles such as Product Managers, Developers, System Architects, and potentially other design or UX specialists.
• The reporting structure will be project-based, with the Service Designer reporting to a Project Lead or Product Manager for project-specific tasks and deliverables.

Methodology:

• The project will likely employ agile or hybrid methodologies, common in complex integration and development initiatives.
• A strong emphasis will be placed on user-centric design principles, data-driven decision-making, and iterative development cycles.
• Collaboration will be a cornerstone, with open communication and shared responsibility across team members.

Company Website: https://career.sperton.com

📝 Enhancement Note: As a recruitment firm, Sperton Global AS's core business is talent placement. The company culture is likely geared towards professional excellence, client service, and efficient talent management. The project team culture will be shaped by the specific client and project, but will likely emphasize collaboration, innovation, and deadline-driven execution.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as an experienced specialist within the Service Design discipline, requiring 2-5 years of direct experience. It's a hands-on design role focused on execution and contribution rather than management. Reporting Structure: The Service Designer will report to a project lead or product manager, working closely with a cross-functional team. This structure allows for direct impact on project deliverables and provides exposure to project management and product strategy. Operations Impact: The Service Designer's work directly influences the user experience of complex migration and integration projects. Their ability to design seamless customer journeys and intuitive service blueprints is critical for project success, user adoption, and ultimately, the operational efficiency and business outcomes of the client.

Growth Opportunities:

• Skill Specialization: Deepen expertise in advanced service design techniques like gigamapping and System Oriented Design within a real-world, complex project context.
• Industry Exposure: Gain valuable experience and insights into the telecommunications and industrial sectors, which are critical infrastructure areas.
• Project Management Exposure: Work closely with project leads and product managers, offering opportunities to observe and learn about project planning, execution, and stakeholder management.
• Networking: Build professional connections within Sperton Global AS and with the client's team, potentially leading to future contract opportunities.
• Portfolio Enhancement: Deliver impactful case studies that can significantly enhance the designer's professional portfolio, showcasing their ability to handle challenging integration projects.

📝 Enhancement Note: For a contract role, growth is primarily measured by the skills acquired, the complexity of projects handled, and the expansion of one's professional network and portfolio. This role offers a strong opportunity to develop specialized skills in a high-demand area.

🌐 Work Environment

Office Type: The role is described as "On-site" in Oslo, indicating a physical office-based work environment. This suggests a traditional workplace setting conducive to in-person collaboration. Office Location(s): Oslo, Norway. Specific office details would be provided upon engagement, but Oslo is a major business hub with modern office facilities.

Workspace Context:

• Collaborative Hub: The workspace will likely be designed to foster collaboration, with meeting rooms, whiteboarding facilities, and shared spaces conducive to design sprints and team discussions.
• Tools & Technology: Access to standard office technology, potentially including design software licenses and project management tools, will be provided.
• Team Integration: Proximity to project team members will facilitate real-time feedback, spontaneous brainstorming, and efficient communication, which is crucial for design iterations.

Work Schedule:

• A standard full-time work schedule is expected, likely Monday to Friday. Specific hours might offer some flexibility, but the on-site requirement means consistent presence at the designated office location. The contract period is from October 20, 2025, to June 1, 2026, with a potential 3-month extension.

📝 Enhancement Note: The on-site requirement in Oslo suggests a traditional project team setup where face-to-face interaction is valued for its efficiency in collaborative design processes, particularly for complex integration projects.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your CV and portfolio to assess alignment with the role's requirements, particularly experience in service design, blueprinting, gigamapping, and customer journeys.
• Technical Interview: A discussion focused on your service design methodology, experience with System Oriented Design, and how you approach complex integration challenges. Expect questions about your process for gathering user insights and translating them into actionable designs.
• Portfolio Presentation: You will likely be asked to present one or two key case studies from your portfolio, demonstrating your problem-solving skills, design process, and the impact of your work. Be prepared to discuss your role, the challenges faced, and the solutions you developed.
• Cultural Fit/Team Interview: An opportunity to meet with potential team members or project leads to assess your collaboration style, communication skills, and how you would integrate into the project team.
• Final Decision: Based on overall assessment of skills, experience, portfolio, and cultural fit.

Portfolio Review Tips:

• Highlight Relevant Projects: Prioritize case studies that showcase your experience with service blueprints, gigamapping, customer journeys, and systems thinking, especially if they relate to complex projects or integrations.
• Detail Your Process: Clearly articulate your methodology for each project – from initial research and problem definition to ideation, prototyping, testing, and implementation.
• Showcase Visualizations: Ensure your portfolio includes clear, well-annotated examples of service blueprints, gigamaps, and journey maps. Explain the context and the insights derived from these tools.
• Quantify Impact: Where possible, include metrics or qualitative outcomes that demonstrate the success of your designs (e.g., improved user satisfaction, reduced process time, increased adoption rates).
• Explain Your Role: Be specific about your contributions within team projects, especially if you worked collaboratively.

Challenge Preparation:

• Be prepared to discuss hypothetical scenarios related to designing services for complex integration projects.
• Think about how you would approach mapping user flows across multiple systems or how you would handle conflicting stakeholder requirements.
• Practice articulating your design rationale clearly and concisely, focusing on how your solutions address both user needs and business objectives.

📝 Enhancement Note: Given the short deadline ("frist er i morgen!"), the initial screening and interview process may be condensed. Candidates should be prepared to quickly demonstrate their expertise and suitability. Direct contact with the recruiter is encouraged.

🛠 Tools & Technology Stack

Primary Tools:

• Service Design & Visualization: Miro, Figma, Lucidchart, Adobe Creative Suite (Illustrator, InDesign) are likely to be used for creating service blueprints, gigamaps, customer journey maps, and other visual artifacts.
• Prototyping & Wireframing: While not explicitly stated, tools like Figma, Sketch, or Adobe XD might be used for creating interactive prototypes, especially for testing specific user flows or touchpoints.
• Collaboration Platforms: Tools such as Slack, Microsoft Teams, or similar for day-to-day team communication and project coordination.
• Project Management: Potentially Jira, Asana, Trello, or similar for task tracking and workflow management within the project team.

Analytics & Reporting:

• While the Service Designer's primary focus is not analytics, understanding how to interpret user feedback, system logs, or basic performance metrics related to service adoption and user satisfaction will be beneficial.

CRM & Automation:

• Familiarity with CRM systems (e.g., Salesforce) and automation platforms might be advantageous if the service design touches upon customer lifecycle management or automated client interactions, though this is not a primary requirement for this specific role.

📝 Enhancement Note: The core tools will revolve around visualization, diagramming, and collaboration. Proficiency in tools like Miro for collaborative whiteboarding and Figma for digital design and prototyping would be highly beneficial.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and prioritizing user needs and experiences in all design decisions.
• Collaboration: A belief in the power of teamwork, open communication, and shared ownership to achieve project goals.
• Innovation: A drive to explore new ideas, methodologies, and solutions to enhance service offerings and customer journeys.
• Efficiency & Optimization: A focus on designing services that are not only user-friendly but also operationally efficient and contribute to business objectives.
• Data-Informed Decision Making: Utilizing user insights, research data, and performance metrics to guide design choices and validate solutions.

Collaboration Style:

• Cross-Functional Integration: Expect a highly collaborative environment where the Service Designer works closely with product managers, developers, and other stakeholders, bridging the gap between user needs and technical implementation.
• Iterative Feedback Loops: A culture that encourages continuous feedback, constructive critique, and iterative refinement of designs.
• Knowledge Sharing: Openness to sharing insights, best practices, and learnings across the team to foster collective growth and problem-solving.

📝 Enhancement Note: The project context of integration and migration will necessitate a culture of meticulousness and clear communication. The team will likely value individuals who can clearly articulate complex ideas and work harmoniously with diverse technical and business perspectives.

⚡ Challenges & Growth Opportunities

Challenges:

• Complexity of Integration: Navigating the intricacies of integrating multiple systems and ensuring a cohesive user experience across them.
• Stakeholder Alignment: Managing diverse stakeholder expectations and aligning them on a unified vision for the service offering.
• Translating Technical Constraints: Effectively translating complex technical limitations or requirements into user-friendly service designs without compromising functionality or experience.
• Short Project Timeline: Working within a defined contract period (October 2025 – June 2026) requires efficient execution and prioritization.
• On-site Requirement: Adapting to a full-time, on-site work environment in Oslo, potentially involving relocation or daily commute for non-local candidates.

Learning & Development Opportunities:

• Deep Dive into Telecom/Industry: Gaining specialized knowledge and experience in a critical industrial sector.
• Mastering Advanced Design Tools: Enhancing skills in service blueprinting, gigamapping, and System Oriented Design through practical application.
• Project Management Exposure: Learning about the dynamics of large-scale integration projects and working alongside experienced project leaders.
• Cross-Disciplinary Collaboration: Improving communication and collaboration skills by working with diverse technical and business teams.

📝 Enhancement Note: The primary challenge will be the successful delivery of design solutions within a complex integration project on a tight schedule, while the main growth opportunity lies in gaining specialized experience and enhancing one's professional portfolio with high-impact case studies.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex integration project you’ve worked on and your role as a Service Designer in ensuring a smooth user experience."
• "How would you approach creating a service blueprint for a system migration, considering both front-stage and back-stage processes?"
• "Walk us through an example of how you used gigamapping to understand a complex service ecosystem and identify design opportunities."
• "How do you balance user needs with technical constraints and business objectives when designing services?"
• "How do you typically gather and synthesize user insights for service design projects, and how do you ensure these insights drive your design decisions?"

Company & Culture Questions:

• "What interests you about this specific contract role with Sperton Global AS and this integration project?"
• "How do you approach collaboration within a cross-functional project team, particularly with developers and product managers?"
• "Describe your experience working in an on-site, project-based environment."
• "How do you stay updated on the latest trends and best practices in Service Design?"

Portfolio Presentation Strategy:

• Structure: For each case study, clearly define the problem, your specific role and responsibilities, the methodologies used (e.g., research, blueprinting, gigamapping), the solutions developed, and the outcomes or impact.
• Visuals: Use high-quality, easy-to-understand visuals for your blueprints, journey maps, and gigamaps. Annotate them to explain key elements and insights.
• Storytelling: Frame your projects as compelling narratives that highlight your problem-solving skills and the value you bring.
• Conciseness: Be prepared to present your key projects within a set timeframe, focusing on the most relevant aspects for this role.
• Q&A Readiness: Anticipate questions about your design choices, challenges faced, and how you would apply your experience to this specific project.

📝 Enhancement Note: Given the urgency, candidates should be ready to discuss their most relevant and impactful projects immediately. Focus on demonstrating practical application of service design methodologies in complex or integration-heavy scenarios.

📌 Application Steps

To apply for this Service Designer position:

• Submit your application through the provided link on the Sperton Global AS career portal.
• Direct Contact: As prompted in the job description, "ta direkte kontakt med meg" (contact me directly). Identify the recruiter or hiring manager mentioned and reach out via email or LinkedIn to express your interest and briefly highlight your key qualifications.
• Portfolio Customization: Ensure your portfolio prominently features case studies demonstrating service blueprinting, gigamapping, and customer journey mapping, ideally with examples related to system integration or complex service design.
• Resume Optimization: Tailor your resume to highlight your 2-5 years of experience in Service Design, your higher education, and specific skills such as System Oriented Design, gigamapping, and Norwegian language proficiency. Use keywords from the job description.
• Interview Preparation: Proactively prepare for interview questions focusing on your process, methodology, and experience with complex projects. Review your portfolio for strong case studies to present.
• Company Research: Briefly research Sperton Global AS and the typical nature of their contract roles to understand their business model and client focus.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions. The urgent deadline ("frist er i morgen!") necessitates prompt action.