Senior UX Researcher - H/F/X

📍 Job Overview

Job Title: Senior UX Researcher - H/F/X

Company: AccorCorpo

Location: Issy-les-Moulineaux, Île-de-France, France

Job Type: Temps complet (Full-time)

Category: User Experience (UX) & Research Operations

Date Posted: 2026-04-24

Experience Level: 10+ years

Remote Status: Hybrid (up to 4 days per week remote)

🚀 Role Summary

• Lead and execute impactful user research initiatives to inform product strategy and roadmap development within Accor's digital transformation efforts.

• Drive the advancement of research practices and foster a strong customer-centric culture across multidisciplinary teams.

• Collaborate closely with Product Owners, Product Managers, Designers, and Business Owners to translate user insights into actionable product improvements and strategic decisions.

• Champion Research Operations (Research Ops) to continuously enhance research tools, processes, and resources, promoting wider adoption and efficiency.

• Leverage AI to augment research impact and effectiveness, contributing to Accor's innovation in hospitality technology.

📝 Enhancement Note: This Senior UX Researcher role is positioned within Accor's Commercial, Digital & Tech (CD&T) division, specifically within the Voice of Customer team. The role emphasizes a blend of hands-on research execution and strategic influence, requiring a candidate who can operate both operationally and strategically to enhance customer experience across Accor's digital platforms and hotel operations. The title "H/F/X" indicates the role is open to candidates of all genders.

📈 Primary Responsibilities

• Design, conduct, and supervise generative and evaluative research studies, employing a mix of qualitative and quantitative methodologies to yield reliable and actionable user insights.

• Combine qualitative and quantitative research findings to provide a comprehensive understanding of user behaviors, needs, and market trends.

• Ensure the methodological rigor and clarity of research deliverables, translating complex data into understandable and impactful insights.

• Contribute to the definition of the research roadmap by proactively identifying study opportunities aligned with strategic priorities, covering user behavior, market analysis, and competitive landscapes.

• Translate business challenges into clear, actionable research questions, ensuring research efforts are directly tied to product and business objectives.

• Develop and deliver research findings in formats tailored to diverse audiences, fostering strong adoption and understanding of user insights across the organization.

• Lead Research Ops initiatives focused on continuous improvement of research tools, processes, and resources, aiming to increase efficiency and adoption across teams.

• Explore and implement the use of Artificial Intelligence (AI) to enhance the impact and efficiency of UX research activities.

• Facilitate coaching sessions and workshops to upskill internal teams on user research best practices, promoting a self-sufficient research culture.

📝 Enhancement Note: The responsibilities highlight a strong emphasis on "impactful research" and "influencing product strategy." This suggests a need for researchers who can not only gather data but also effectively communicate its strategic value and drive tangible product decisions. The inclusion of "Research Ops" and "AI" indicates a forward-thinking team that values process optimization and embracing new technologies.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a strong academic background in a relevant field such as Human-Computer Interaction, Psychology, Sociology, Anthropology, or a related discipline is highly beneficial for understanding research methodologies.

Experience:

• 10+ years of experience in UX research for digital products or services, with a preference for those with experience in high-audience, international, or complex product ecosystems.

• Proven experience in mature and complex product environments, demonstrating the ability to navigate and influence within established structures.

Required Skills:

• Ability to translate complex user insights into concrete, actionable recommendations for product development and business strategy.

• Excellent communication, presentation, and storytelling skills, capable of engaging diverse stakeholders with compelling narratives.

• Strong collaborative abilities, with a proven track record of working effectively within multidisciplinary, cross-functional teams.

• Proficiency in working within Agile development environments and a strong understanding of product lifecycle management.

Preferred Skills:

• Experience in facilitating collective intelligence workshops to drive innovation and problem-solving.

• Familiarity and proficiency with key UX research and collaboration tools such as Miro, Notion, Dovetail, UserTesting, and SurveyMonkey.

• Experience with AI tools and applications relevant to UX research and data analysis.

📝 Enhancement Note: The "10+ years of experience" and "mature/complex product ecosystems" requirements suggest this is a senior-level role with significant strategic responsibilities. The emphasis on translating insights into action and influencing without authority is critical for success. The "bonus appreciated" skills point towards a team that values collaborative tools and potentially AI integration in their workflows.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a diverse range of research projects, clearly demonstrating expertise in both generative (exploratory) and evaluative (testing) research methodologies.

• For each project, clearly articulate the research objectives, the methods employed, the challenges faced, and the actionable insights derived.

• Provide evidence of how your research directly influenced product decisions, roadmaps, or strategic direction, highlighting measurable outcomes or impact.

• Include examples of how you've combined qualitative and quantitative data to create a more robust understanding of user needs and behaviors.

Process Documentation:

• Detail your systematic approach to research planning, including stakeholder alignment, defining research questions, and selecting appropriate methodologies.

• Illustrate your process for participant recruitment, study execution, and data synthesis, emphasizing rigor and ethical considerations.

• Showcase examples of how you've documented and communicated research findings, including the use of personas, journey maps, or other relevant artifacts.

• Present your experience with Research Operations, including any contributions to improving research processes, tools, or knowledge management within a team.

📝 Enhancement Note: Given the senior nature of the role and the emphasis on influencing strategy, a portfolio demonstrating end-to-end research ownership and strategic impact is crucial. Candidates should be prepared to discuss their research processes in detail and articulate how their work led to tangible business outcomes.

💵 Compensation & Benefits

Salary Range: For a Senior UX Researcher with 10+ years of experience in the Paris region (Issy-les-Moulineaux), the estimated annual gross salary range is typically between €70,000 and €95,000. This range can vary based on specific experience, the candidate's negotiation skills, and the exact scope of responsibilities.

Benefits:

• Remote Work Options: Up to 4 days per week of telecommuting from France, offering significant flexibility.

• Flexible Working Arrangements: Options to work from home, company offices, or coworking spaces via Worklib.

• Health Insurance: A mandatory mutuelle (health insurance) program, with Accor covering 50% of the cost for the employee and any dependents.

• Meal Vouchers: Restaurant tickets with a face value of €11.

• Sustainable Mobility Package: Support for eco-friendly commuting, including a "green" transport option or a company bike program in partnership with Zenride.

• Public Transport Subsidy: Reimbursement for public transport subscriptions between home and work, aligned with French tax law.

• Employee Discounts: Access to the ALL - Heartist® program, offering preferential rates and flash offers for stays and experiences across Accor properties and partners worldwide.

• Volunteering Program: One paid day off per year to engage in volunteer activities with the Heartist® for good program.

• Professional Training and Development: Continuous improvement opportunities, including hackathons, access to an exclusive technology partner ecosystem, dedicated talent management, certifications, and a dedicated training platform. Special focus on Wednesday afternoons for deep work and personal development.

• Sports and Wellness Facilities: Access to on-site facilities or through Gymlib, as well as well-being and sports spaces.

• Work-Life Balance: Dedicated Wednesday afternoons for focused work and personal development.

• Cultural & Sports Support: A Works Council (CSE) that supports financing for cultural and sports activities.

Working Hours: The standard working hours are approximately 40 hours per week, with flexibility offered through hybrid and remote work options.

📝 Enhancement Note: The salary estimate is based on market data for senior UX research roles in the Île-de-France region, considering the experience level and the responsibilities outlined. Accor offers a comprehensive benefits package that emphasizes work-life balance, employee well-being, and professional development, aligning with modern employer expectations.

🎯 Team & Company Context

🏢 Company Culture

Industry: Hospitality, Technology, Digital Services. Accor is a global leader in the hospitality sector, and Accor Tech & Digital is its innovation and digital transformation hub, aiming to shape the future of hospitality through technology.

Company Size: Accor employs approximately 300,000 talents globally, with Accor Tech & Digital comprising over 5,000 individuals. This scale indicates a dynamic, resource-rich environment with opportunities for significant impact.

Founded: Accor was founded in 1963. Accor Tech & Digital represents the modern face of the company, focused on digital innovation and customer experience.

Team Structure:

• The Voice of Customer team is integrated within the broader Brands, Customer Experience & Transformation department.

• The UX Research team consists of 8 individuals, reporting directly to the Lead UX Research.

• This specific role focuses on the Guest Customer Experience, covering booking and stay journeys across various distribution channels (all.com, brands.com, app).

Methodology:

• Data-Driven Decisions: The team leverages user insights from research to guide product design and strategic planning.

• Agile & Product-Centric: Work is conducted within an Agile framework, emphasizing iterative development and a product-first approach.

• Research Ops & AI Integration: There is a focus on optimizing research processes and exploring the use of AI to enhance research efficiency and impact.

• Customer-Centricity: A core tenet is to align digital products and services with the evolving needs and behaviors of Accor's customers.

Company Website: https://www.accor.com/

📝 Enhancement Note: Accor's culture in Tech & Digital appears to be a blend of established hospitality values (like "Heartist®") and a modern, agile tech environment. The scale of Accor presents both opportunities for broad impact and the potential challenges of navigating a large organization. The emphasis on customer experience and digital transformation is central to the mission of Accor Tech & Digital.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior UX Researcher position, indicating a role that requires significant autonomy, expertise, and the ability to mentor others. It sits above a standard UX Researcher and below a Principal or Lead Researcher, focusing on complex projects and strategic contributions without necessarily managing a team directly, though it involves leading initiatives and coaching.

Reporting Structure: The Senior UX Researcher reports to the Lead UX Research within the Voice of Customer team. This structure suggests direct mentorship and guidance from a senior leader in the field, facilitating skill development and career progression.

Operations Impact: The role has a direct impact on the customer experience across Accor's global digital touchpoints. By providing actionable user insights, the researcher influences product roadmaps, feature development, and overall digital strategy, ultimately contributing to customer satisfaction, loyalty, and revenue generation through improved conversion rates and guest engagement.

Growth Opportunities:

• Specialization: Opportunity to deepen expertise in specific areas of UX research, such as generative research, quantitative analysis, or Research Ops.

• Leadership Development: Potential to grow into a Lead UX Researcher role, manage research projects, mentor junior researchers, or lead specific Research Ops initiatives.

• Cross-Functional Expertise: Develop a strong understanding of product management, design, and business strategy within the hospitality industry through close collaboration.

• Industry Influence: Contribute to shaping the digital experience of a leading global hospitality brand, gaining recognition for impactful contributions.

• Skill Expansion: Opportunities to learn and apply new methodologies, including AI-driven research techniques, and to lead workshops and training sessions.

📝 Enhancement Note: The career path likely involves becoming a go-to expert for specific product areas or research methodologies, potentially leading larger research programs, or transitioning into a management track if desired. The "Senior" title implies a capacity for independent strategic thought and execution.

🌐 Work Environment

Office Type: Accor Tech & Digital offers a hybrid work model, blending office-based collaboration with remote flexibility. The offices are designed to be modern, collaborative spaces.

Office Location(s): The primary office location is Issy-les-Moulineaux, a well-connected business district in the western suburbs of Paris, France. This location provides access to amenities and is part of a significant tech hub.

Workspace Context:

• Collaborative Spaces: Offices are likely equipped with meeting rooms, brainstorming areas, and open-plan workspaces designed to foster interaction and teamwork among multidisciplinary teams.

• Tools & Technology: Access to standard office technology, robust internet connectivity, and likely a dedicated suite of UX research and collaboration tools (e.g., Miro, Notion, UserTesting platforms).

• Team Interaction: Regular opportunities for face-to-face interaction with colleagues from product, design, and business teams, as well as with the UX Research team, facilitating knowledge sharing and spontaneous collaboration.

Work Schedule: The role involves a standard work week, with the flexibility to work remotely up to four days a week. Wednesday afternoons are specifically designated for deep work and personal development, indicating a structured approach to work-life balance.

📝 Enhancement Note: The hybrid model and flexible work options suggest a modern work environment that values employee well-being and productivity. The Issy-les-Moulineaux location places the role within a dynamic business ecosystem.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A call with the recruitment team to discuss the role's core aspects, assess initial fit, and potentially guide towards other suitable positions.

• Team/Manager Interviews: One or more interviews with hiring managers and team members (Lead UX Research, Product Managers, Designers). These will likely focus on your experience, research methodologies, problem-solving skills, and collaborative approach.

• Case Study/Assessment: For some roles, candidates may be asked to complete a test or case study. This could involve analyzing a research problem, proposing a research plan, or presenting findings from a past project.

• Final HR Interview: An interview with the HR team to discuss company culture, work environment, career development programs, benefits, and overall alignment with Accor's values.

• Personalized Feedback: The process aims to provide personalized feedback to candidates.

Portfolio Review Tips:

• Strategic Impact Focus: Highlight projects where your research directly led to significant product improvements, strategic shifts, or measurable business outcomes (e.g., increased conversion, reduced churn, improved user satisfaction). Quantify impact wherever possible.

• Methodological Diversity: Showcase a range of qualitative and quantitative methods used, explaining the rationale behind your choices for different research questions and project stages.

• Problem-Solving Narrative: Structure your case studies to clearly outline the problem, your research approach, key findings, and the actionable recommendations you provided. Emphasize your problem-solving process and critical thinking.

• Audience Adaptation: Demonstrate your ability to tailor research communication to different stakeholders (e.g., executives, product managers, designers). Show examples of how you've presented complex data in an accessible and compelling way.

• Research Ops & AI: If applicable, include examples of contributions to Research Ops or innovative use of AI in your research process.

Challenge Preparation:

• Research Design: Be prepared to outline a research plan for a hypothetical scenario related to Accor's digital products (e.g., improving the booking experience, understanding guest needs for a new hotel amenity).

• Insight to Action: Practice articulating how you would translate ambiguous user feedback or data points into clear, actionable insights and recommendations.

• Stakeholder Management: Prepare examples of how you have influenced stakeholders who may have different priorities or perspectives, demonstrating your ability to build consensus and drive buy-in for user-centered approaches.

• Company Research: Familiarize yourself with Accor's brands, digital platforms (like all.com), and recent initiatives in digital transformation and customer experience.

📝 Enhancement Note: The interview process is structured to assess technical skills, strategic thinking, collaboration, and cultural fit. A strong portfolio that clearly demonstrates the impact of research on product and business outcomes is essential for this senior role.

🛠 Tools & Technology Stack

Primary Tools:

• UX Research Platforms: UserTesting (for remote usability testing), SurveyMonkey (for surveys), Dovetail (for research synthesis and repository management).

• Collaboration & Whiteboarding: Miro (for collaborative workshops, affinity mapping, journey mapping), Notion (for documentation, knowledge management, project planning).

• Data Analysis & Synthesis: Proficiency in analyzing qualitative data (e.g., interview transcripts, usability test findings) and quantitative data (e.g., survey results, usage analytics). While not explicitly listed, familiarity with statistical analysis tools or methods may be beneficial.

Analytics & Reporting:

• While specific analytics tools aren't detailed, expect to work with data from web analytics platforms (e.g., Google Analytics, Adobe Analytics) and potentially product analytics tools to complement qualitative insights.

CRM & Automation:

• This role is primarily focused on UX research, so direct CRM experience might not be a primary requirement, but understanding how user data is managed and utilized within CRMs and other customer data platforms will be beneficial for context.

• Familiarity with automation tools may be relevant in the context of Research Ops or for streamlining research workflows.

📝 Enhancement Note: The emphasis on specific tools like Miro, Notion, UserTesting, Dovetail, and SurveyMonkey suggests these are integral to the team's workflow. Candidates should be prepared to discuss their proficiency and experience with these platforms, especially in the context of collaborative research and knowledge management.

👥 Team Culture & Values

Operations Values:

• Customer Centricity: A deep commitment to understanding and serving the needs of Accor's guests and internal users. This value drives research priorities and ensures that product development is aligned with user expectations.

• Impact-Driven: A focus on delivering research that has tangible results, influencing product strategy, and contributing to business objectives. This means prioritizing research that can lead to concrete actions and measurable improvements.

• Collaboration & Transparency: Valuing open communication and teamwork across disciplines. Insights and processes are shared openly to foster collective understanding and buy-in.

• Continuous Improvement: A dedication to refining research methodologies, tools, and processes (Research Ops) to increase efficiency, effectiveness, and the overall quality of research output.

• Innovation: Embracing new technologies and approaches, such as AI, to push the boundaries of user research and enhance the guest experience.

Collaboration Style:

• Cross-Functional Integration: The team actively collaborates with product management, design, engineering, and business stakeholders. This involves co-creation sessions, shared understanding of user needs, and joint decision-making.

• Feedback Culture: An environment where constructive feedback is encouraged and exchanged, both within the research team and with partner teams, to refine research approaches and deliverables.

• Knowledge Sharing: Practices that promote the dissemination of research findings and best practices across the organization, potentially through internal presentations, documentation platforms, or dedicated workshops.

📝 Enhancement Note: The culture appears to foster a blend of user advocacy, strategic thinking, and collaborative execution. The "Heartist®" ethos, while originally hospitality-focused, seems to be extended into the tech teams as a commitment to service and experience.

⚡ Challenges & Growth Opportunities

Challenges:

• Scale and Complexity: Navigating the vastness of Accor's global operations and diverse brand portfolio to conduct research that is both relevant and scalable.

• Balancing Generative vs. Evaluative Research: Managing a workload that requires both foundational exploratory research to uncover new opportunities and evaluative research to optimize existing products.

• Influencing Without Authority: Effectively persuading product teams and stakeholders to adopt user-centered recommendations, especially in a large, matrixed organization.

• Research Ops Maturity: Contributing to the ongoing development and adoption of Research Ops practices to ensure efficient and effective research at scale.

• Integrating AI: Successfully exploring and integrating AI tools into research workflows while maintaining ethical standards and human oversight.

Learning & Development Opportunities:

• Advanced Research Methodologies: Opportunities to master and apply cutting-edge qualitative and quantitative research techniques.

• Industry Best Practices: Staying abreast of evolving trends in UX research, digital transformation, and the hospitality tech sector.

• Mentorship: Receiving guidance from a Lead UX Research and collaborating with experienced product professionals.

• Leadership Skills: Developing skills in coaching, workshop facilitation, and strategic influence.

• Cross-Functional Exposure: Gaining deep insights into product management, business strategy, and digital innovation within a global hospitality leader.

📝 Enhancement Note: The challenges presented are typical for senior roles in large, dynamic organizations. The growth opportunities are substantial, offering a clear path for career advancement and skill enhancement within a leading company.

💡 Interview Preparation

Strategy Questions:

• Research Strategy: "How would you approach developing a research strategy for a new digital feature aimed at enhancing guest loyalty across Accor's brands?" Be prepared to outline phases, methods, and key considerations.

• Insight Translation: "Describe a time when you had to translate complex user insights into a clear, actionable recommendation that was initially met with resistance. How did you approach it, and what was the outcome?" Focus on your storytelling and persuasion skills.

• Problem Solving: "Imagine a scenario where user feedback on our booking platform is mixed. How would you diagnose the core issues and propose a research plan to address them effectively?" Emphasize your analytical process and methodological choices.

Company & Culture Questions:

• "What interests you specifically about Accor's digital transformation journey and the hospitality industry?" Show you've researched the company and understand its context.

• "How do you foster a customer-centric mindset within teams that may not be directly user-facing?" Discuss your experience in advocacy and collaboration.

Portfolio Presentation Strategy:

• Impact-First Narrative: Begin each case study by stating the business problem or opportunity, then your research objective, followed by the key findings and the concrete actions taken as a result.

• Methodological Clarity: Briefly explain why you chose specific research methods for each project, demonstrating your strategic thinking in research design.

• Visual Aids: Use visuals (e.g., screenshots of personas, journey maps, key data charts) to illustrate your points and make your presentation engaging.

• Interactive Elements: Be prepared for follow-up questions about your process, challenges, and alternative approaches. Treat it as a collaborative discussion rather than a monologue.

• Tailor to Accor: If possible, subtly tie your examples to themes relevant to hospitality or large-scale digital services.

📝 Enhancement Note: Preparation should focus on demonstrating strategic thinking, strong communication skills, and a proven ability to drive impact through research. Understanding Accor's business context will be a significant advantage.

📌 Application Steps

To apply for this Senior UX Researcher position:

• Submit your application through the provided link on the SmartRecruiters platform.

• Portfolio Customization: Curate your portfolio to prominently feature projects demonstrating your 10+ years of experience in digital products, especially those with international scope or in complex ecosystems. Highlight your expertise in both generative and evaluative research, clearly showing your process from framing to actionable insights and impact.

• Resume Optimization: Ensure your resume clearly articulates your experience with qualitative and quantitative methods, your ability to translate insights into action, and your proficiency with relevant tools (Miro, Notion, UserTesting, etc.). Quantify achievements where possible.

• Interview Preparation: Practice articulating your research process, strategic thinking, and ability to influence stakeholders. Prepare specific examples for behavioral questions, and be ready to discuss your approach to Research Ops and AI integration.

• Company Research: Thoroughly research Accor's digital presence, brands, and strategic goals. Understand their customer journey and identify potential areas where UX research can drive significant value.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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