Senior UX Researcher

📍 Job Overview

Job Title: Senior UX Researcher

Company: Majid Al Futtaim Retail

Location: Amman, Jordan

Job Type: Regular (Full-Time)

Category: User Experience (UX) Research / Product Operations

Date Posted: December 18, 2025

Experience Level: 5-10 Years

Remote Status: On-site

🚀 Role Summary

• Lead end-to-end UX research initiatives, ensuring seamless integration of user insights into overarching product strategy within the retail and e-commerce domain.

• Drive ResearchOps initiatives and champion the standardization of research practices to enhance efficiency, consistency, and data quality across the organization.

• Develop and implement user-centric decision-making frameworks, advocating for UX research excellence at every stage of product development.

• Conduct strategic experimentation projects, including A/B tests, Multivariate Testing (MVT), and Fake Door experiments, to enrich product offerings and optimize user journeys.

• Provide mentorship and cultivate talent within the UX research field, elevating research standards and fostering a culture of continuous learning.

📝 Enhancement Note: This role is positioned within Majid Al Futtaim Retail, a significant player in the Middle East, Africa, and Asia. The emphasis on ResearchOps, experimentation, and mentorship indicates a mature operations function that values data-driven product development and team growth. The role requires a strategic thinker capable of influencing product direction through robust qualitative and quantitative research.

📈 Primary Responsibilities

• Lead Comprehensive UX Research Initiatives: Take ownership of end-to-end UX research programs, from defining research questions and designing methodologies to executing studies and synthesizing findings into actionable product strategies.

• Drive ResearchOps and Standardization: Establish and manage Research Operations (ResearchOps) frameworks, including participant recruitment processes, research repository management, ethical guidelines, and tool standardization, ensuring efficiency and scalability.

• Translate Data into Strategic Insights: Employ advanced analytical and critical thinking skills to interpret complex user data (qualitative and quantitative) into clear, compelling, and strategically relevant insights that inform product roadmaps and business decisions.

• Execute Experimentation Projects: Strategically plan, design, and analyze experimentation projects such as A/B tests, Multivariate Tests (MVT), and Fake Door experiments to validate hypotheses, optimize user flows, and drive key business metrics like conversion rates and customer satisfaction.

• Develop and Maintain Research Documentation: Create comprehensive documentation for research methodologies, findings, user personas, journey maps, and recommendations, ensuring accessibility and usability for cross-functional teams (product, design, engineering, marketing).

• Mentor and Cultivate Talent: Provide guidance, mentorship, and training to junior researchers and cross-functional team members, fostering a deeper understanding and application of UX research principles and best practices across the organization.

• Advocate for User-Centricity: Champion the value of UX research and a data-driven approach to product development, presenting findings and recommendations to stakeholders at all levels to ensure user needs are prioritized in decision-making.

• Collaborate Cross-Functionally: Work closely with Product Managers, Designers, Engineers, Marketing, and Data Analysts to identify research needs, integrate insights into product development cycles, and ensure alignment on user experience goals.

📝 Enhancement Note: The responsibilities highlight a blend of hands-on research execution and strategic leadership. The emphasis on ResearchOps and experimentation suggests a need for someone who can not only conduct research but also build and optimize the processes and infrastructure that support it. The mentorship aspect points to a senior role expected to elevate the team's capabilities.

🎓 Skills & Qualifications

Education: Specific degree requirements are not listed, but a Bachelor's or Master's degree in Human-Computer Interaction (HCI), Psychology, Sociology, Anthropology, Information Science, or a related field is typically expected for this level of role.

Experience:

• A minimum of 4+ years of dedicated experience in UX research, with a strong portfolio showcasing impactful projects, preferably within the e-commerce space.

Required Skills:

• Advanced Analytical and Critical Thinking Skills: Ability to dissect complex problems, identify root causes, and draw data-driven conclusions from research findings.

• Proficiency in Research Methodologies: Expertise in a wide range of qualitative and quantitative research methods, including but not limited to user interviews, usability testing, surveys, persona development, journey mapping, heuristic evaluations, and card sorting.

• Experimentation Design and Analysis: Proven experience in designing, executing, and analyzing A/B tests, Multivariate Tests (MVT), and other experimentation frameworks to drive product optimization.

• ResearchOps Implementation: Experience in establishing and managing operational aspects of UX research, such as participant recruitment, consent management, research repositories, and ethical considerations.

• Data Synthesis and Insight Generation: Ability to synthesize findings from diverse data sources into clear, actionable, and strategic insights that directly inform product strategy and design decisions.

• Strong Stakeholder Communication: Excellent ability to communicate complex research findings and recommendations effectively to diverse audiences, including senior leadership, product managers, designers, and engineers.

• Mentorship and Leadership Qualities: Demonstrated ability to mentor junior team members, guide research best practices, and influence cross-functional teams.

• Business Writing Proficiency: Exceptional ability to articulate research plans, findings, and recommendations in clear, concise, and professional written reports and presentations.

• E-Commerce Ecosystem Knowledge: Sound understanding of the e-commerce ecosystem, online customer experience journeys, and key metrics relevant to online retail.

Preferred Skills:

• Arabic Language Proficiency: While strong English is required, proficiency in Arabic would be a significant asset for local market understanding.

• Experience with Remote Research Tools: Familiarity with tools for remote usability testing, surveys, and collaborative whiteboarding.

• Familiarity with Analytics Platforms: Experience using web analytics tools (e.g., Google Analytics, Adobe Analytics) to complement qualitative research.

• Knowledge of UX Design Principles: A solid understanding of user-centered design principles and best practices.

📝 Enhancement Note: The minimum experience requirement of 4+ years, with a preference for e-commerce, combined with the emphasis on leadership and ResearchOps, positions this as a senior-level role. The specific mention of experimentation methods like MVT and Fake Door experiments indicates a need for advanced research skills beyond standard usability testing.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Impactful Project Case Studies: A portfolio demonstrating end-to-end UX research projects, clearly outlining the research problem, methodology, your role, key findings, and the tangible impact on product development or business outcomes.

• Demonstration of Methodological Breadth: Showcase experience with a variety of research methods, including qualitative (interviews, usability testing) and quantitative (surveys, A/B testing analysis).

• ResearchOps Framework Examples: If possible, include examples or descriptions of how you've contributed to or managed research operations, such as participant recruitment strategies or research repository organization.

• Experimentation Project Documentation: Present case studies detailing your involvement in A/B tests, MVT, or Fake Door experiments, including hypothesis formulation, experimental design, analysis, and recommendations.

• Data Synthesis and Insight Communication: Examples of how you translate raw research data into compelling narratives and actionable insights for stakeholders.

Process Documentation:

• Research Plan and Protocol Development: Ability to create detailed research plans that define objectives, scope, target participants, methodologies, and timelines.

• Methodology Standardization: Experience in developing and documenting standardized research protocols and templates to ensure consistency and quality across multiple research initiatives.

• Insight Repository and Knowledge Management: Prototypes or examples of how research findings and documentation are organized, stored, and made accessible for ongoing team reference and organizational learning.

• Experimentation Design Documentation: Clear documentation of experimental designs, including hypotheses, sample size calculations, participant segmentation, and success metrics.

📝 Enhancement Note: For a senior role, the expectation is not just to do research, but to demonstrate how research processes are established, scaled, and contribute to measurable business outcomes. The portfolio should highlight strategic thinking, operational efficiency (ResearchOps), and a data-driven approach to experimentation.

💵 Compensation & Benefits

Salary Range:

Based on industry benchmarks for Senior UX Researchers in Amman, Jordan, with 5-10 years of experience in tech/retail, a competitive salary range would be approximately JOD 35,000 - JOD 55,000 per annum. This estimation considers the cost of living in Amman, the seniority of the role, and the specialized skills required, including ResearchOps and experimentation.

Benefits:

Majid Al Futtaim typically offers a comprehensive benefits package, which may include:

• Competitive Salary: As estimated above, reflecting the seniority and expertise required.

• Health Insurance: Comprehensive medical coverage for employees and potentially dependents.

• Paid Time Off: Generous annual leave, public holidays, and sick leave.

• Professional Development: Opportunities for training, workshops, conferences, and certifications to enhance UX research skills and leadership capabilities.

• Employee Discounts: Potential discounts on Majid Al Futtaim's extensive retail and entertainment offerings.

• Performance Bonuses: Potential for performance-based bonuses tied to individual and company achievements.

• Retirement/Pension Plan: Contribution to a retirement savings plan.

• Relocation Assistance: If applicable for international candidates.

Working Hours:

The role is listed as 'Regular' employment type, which typically implies a standard full-time workweek. Based on the AI-derived value, this is likely around 40 hours per week. Specific working hours are usually aligned with standard business operations in Jordan (e.g., Sunday to Thursday, 8:00 AM - 5:00 PM), with potential for flexibility depending on project needs and team agreements.

📝 Enhancement Note: Salary ranges are estimates based on publicly available data for similar roles in Amman, Jordan, and industry standards. Majid Al Futtaim is a large conglomerate, so benefits are likely robust. The estimation methodology involves cross-referencing salary aggregators, recruitment agency reports, and general cost of living indices for Amman.

🎯 Team & Company Context

🏢 Company Culture

Industry: The company operates within the Retail and Consumer Goods sectors, with a strong presence in the e-commerce space through its Majid Al Futtaim Retail division. This industry context means a focus on customer experience, sales conversion, and loyalty programs.

Company Size: Majid Al Futtaim is a large, multinational conglomerate with over 45,000 employees globally. This scale suggests a structured environment with established processes, but also opportunities for significant impact within specific divisions like Retail.

Founded: Majid Al Futtaim was founded in 1992. Its long history indicates stability, a deep understanding of its markets, and a well-established corporate culture.

Team Structure:

• Operations Focus: The UX Research team likely sits within a Product, Digital, or Technology department, collaborating closely with Product Management, UX/UI Design, Engineering, and Data Analytics teams.

• Reporting Structure: As a Senior Researcher, this role will likely report to a Head of UX, Director of Product, or a similar senior leadership position. They will be expected to mentor junior members and potentially lead project teams.

• Cross-Functional Collaboration: Expect extensive collaboration with various departments to gather requirements, share insights, and ensure user-centricity is embedded across the product lifecycle. This includes working with marketing on customer segmentation and with customer service on identifying user pain points.

Methodology:

• Data-Driven Product Development: A strong emphasis on using data (both qualitative research and quantitative analytics) to inform product decisions and measure success.

• Agile and Iterative Processes: Likely operating within Agile frameworks, requiring researchers to adapt quickly, deliver insights iteratively, and support continuous product improvement.

• User-Centric Design Principles: A culture that strives to deeply understand user needs, behaviors, and motivations to create intuitive and effective digital experiences.

Company Website: https://www.majidalfuttaim.com/

📝 Enhancement Note: Majid Al Futtaim's size and diverse business interests mean that while there are overarching corporate structures, the Retail division will have its specific operational priorities. The role's success will depend on navigating this structure and collaborating effectively across different functions.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior UX Researcher position. It signifies a role requiring significant autonomy, expertise in advanced research methodologies, and the ability to guide research strategy and operations. The individual is expected to lead complex projects, mentor others, and influence product direction.

Reporting Structure: Typically, a Senior UX Researcher reports to a UX Manager, Director of Product, or Head of Digital/Product. They will likely lead specific research projects and may have informal oversight or mentorship responsibilities for junior researchers, interns, or cross-functional team members learning research techniques.

Operations Impact: The Senior UX Researcher's impact is critical to the success of Majid Al Futtaim Retail's digital products. By providing deep user understanding and validating product decisions through rigorous research and experimentation, they directly influence:

• Customer Acquisition & Retention: Optimizing user journeys to attract and retain customers.

• Conversion Rates: Identifying and removing friction points in the e-commerce funnel.

• Product-Market Fit: Ensuring products meet genuine user needs and market demands.

• Operational Efficiency: Reducing costly design/development rework by validating concepts early.

• Brand Loyalty: Creating superior, user-friendly experiences that foster positive brand perception.

Growth Opportunities:

• Leadership in UX Research: Progression to a Lead UX Researcher, UX Research Manager, or Head of UX role, managing a team and setting the research vision.

• Specialization: Deepening expertise in specific areas like generative research, experimental design, or UX strategy.

• Product Management Transition: Leveraging deep user understanding to move into a Product Management role.

• Cross-Functional Leadership: Moving into roles that oversee user experience strategy across multiple product lines or business units.

• ResearchOps Specialization: Developing expertise in building and scaling research operations frameworks.

📝 Enhancement Note: This role offers a clear path for career advancement within a large organization. The emphasis on ResearchOps and experimentation suggests opportunities to build specialized skills that are increasingly in demand within product operations.

🌐 Work Environment

Office Type: This is an on-site role, indicating a traditional office-based work environment. This allows for direct collaboration, team building, and access to in-person research participants if needed.

Office Location(s): Amman, Jordan. This location places the role within a key market for Majid Al Futtaim Retail in the Middle East.

Workspace Context:

• Collaborative Environment: The role requires close collaboration with product, design, and engineering teams. Expect a dynamic workspace that facilitates regular team meetings, brainstorming sessions, and workshops.

• Tools and Technology: Access to standard office productivity software, collaboration tools (e.g., Slack, Microsoft Teams), and specialized UX research and design software (e.g., Figma, Sketch, Miro, survey platforms, testing tools).

• Team Interaction: Frequent opportunities for informal discussions, feedback sessions, and knowledge sharing with fellow researchers, designers, and product professionals.

Work Schedule: Standard business hours (likely Sunday-Thursday, 8 AM-5 PM in Jordan) are expected, with potential for some flexibility to accommodate research participant schedules or urgent project needs. The on-site nature ensures direct team integration and adherence to company operational rhythms.

📝 Enhancement Note: An on-site role in a large retail organization typically means adherence to structured work hours and a focus on in-person collaboration. The workspace will likely be designed to foster teamwork and innovation within the product development lifecycle.

📄 Application & Portfolio Review Process

Interview Process:

The interview process for a Senior UX Researcher at a company like Majid Al Futtaim typically involves several stages:

1. Initial Screening: A recruiter or hiring manager will review your resume and portfolio for essential qualifications and experience.

2. Hiring Manager Interview: A discussion focusing on your background, motivations, and understanding of UX research principles, ResearchOps, and experimentation.

3. Technical/Skills Interview: This may involve a practical exercise or a deep dive into your past projects. You might be asked to walk through a case study from your portfolio, explaining your process, challenges, and impact. Expect questions on specific research methodologies, data analysis, and experimentation design.

4. Team/Peer Interview: An opportunity to meet potential colleagues (e.g., other researchers, designers, product managers) to assess cultural fit, collaboration style, and how you might contribute to the team.

5. Presentation/Case Study: You may be asked to prepare and present a UX research case study from your portfolio or tackle a hypothetical research problem relevant to Majid Al Futtaim's business. This assesses your communication, strategic thinking, and problem-solving skills.

6. Final Interview: Often with a senior leader (e.g., Director of Product, VP) to discuss your strategic vision, leadership potential, and overall fit with the company's goals.

Portfolio Review Tips:

• Focus on Impact: Clearly articulate the business problem you were solving and the measurable outcomes of your research. Use metrics where possible (e.g., increased conversion, reduced task completion time, improved satisfaction scores).

• Showcase Your Process: Detail your research planning, methodology selection, execution, synthesis, and how you communicated findings. Explain why you chose specific methods.

• Highlight Seniority: Demonstrate leadership, mentorship, and strategic influence. Showcase how you’ve contributed to improving research processes or advocating for user-centricity.

• Tailor to Majid Al Futtaim: If possible, show projects relevant to e-commerce, retail, or digital transformation. Research the company's products and target audience to tailor your presentation.

• Be Prepared for Questions: Anticipate questions about your decision-making, challenges faced, how you handle conflicting stakeholder opinions, and your approach to ResearchOps and experimentation.

Challenge Preparation:

• ResearchOps Scenario: Be ready to discuss how you would set up or improve research operations for a growing team, including participant recruitment, data management, and tool selection.

• Experimentation Strategy: Prepare to discuss how you would approach A/B testing for a specific e-commerce feature or diagnose a drop in conversion rates using research and experimentation.

• User Problem Definition: You might be given a hypothetical user problem and asked to outline your research plan to understand it and propose solutions. Focus on defining clear research questions and appropriate methodologies.

• Stakeholder Management: Practice articulating how you communicate research findings and recommendations to non-researchers, ensuring buy-in and action.

📝 Enhancement Note: The emphasis on ResearchOps and experimentation implies that interviewers will be looking for candidates who can not only conduct research effectively but also operationalize and scale it, and use it to drive measurable business improvements. A strong, data-backed portfolio is crucial.

🛠 Tools & Technology Stack

Primary Tools:

• User Research Platforms: Tools like UserTesting.com, Lookback, Maze, UserZoom, Validately for remote usability testing and participant recruitment.

• Survey Tools: Qualtrics, SurveyMonkey, Google Forms for quantitative data collection and feedback surveys.

• Collaboration & Ideation: Miro, Mural for virtual whiteboarding, brainstorming, and collaborative synthesis sessions.

• Prototyping & Design Tools: Figma, Sketch, Adobe XD (for reviewing designs and providing feedback, not necessarily for creating them).

Analytics & Reporting:

• Web Analytics: Google Analytics, Adobe Analytics for understanding user behavior patterns on websites and apps.

• Business Intelligence (BI) Tools: Tableau, Power BI (or similar) for visualizing and reporting on key metrics and research findings.

• Data Synthesis Tools: Excel, Google Sheets for data manipulation and analysis; potentially R or Python for more advanced statistical analysis.

CRM & Automation:

• CRM (Customer Relationship Management): Basic understanding of how CRM data (e.g., from Salesforce, Microsoft Dynamics) can inform customer segmentation for research.

• Experimentation Platforms: Tools like Optimizely, Adobe Target, Google Optimize for managing A/B and Multivariate Tests.

• Research Repositories: Tools like Dovetail, Aurelius, or internal knowledge management systems for organizing and accessing research findings.

📝 Enhancement Note: The mention of A/B testing, MVT, and Fake Door experiments strongly suggests the use of dedicated experimentation platforms. A Senior UX Researcher must be comfortable integrating insights from these tools with qualitative findings and standard analytics platforms. Familiarity with tools used for managing research data and insights (repositories) is also key for ResearchOps.

👥 Team Culture & Values

Operations Values:

• Data-Driven Decision Making: Prioritizing decisions backed by user research, experimentation, and analytics to ensure product development is strategic and effective.

• User-Centricity: A core belief in understanding and advocating for the user's needs, goals, and pain points throughout the product lifecycle.

• Collaboration and Transparency: Fostering an environment where insights are shared openly, and cross-functional teams work together seamlessly to achieve common goals.

• Continuous Improvement: Embracing an iterative approach to product development and research processes, always seeking ways to optimize efficiency and impact.

• Integrity and Ethical Research: Adhering to high ethical standards in user research, ensuring participant privacy and informed consent.

Collaboration Style:

• Partnership with Product & Design: Working as an integrated partner with Product Managers and UX Designers, contributing to strategy, ideation, and validation.

• Data-Informed Insights: Collaborating with Data Analysts to triangulate findings from qualitative research with quantitative behavioral data.

• Evangelizing User Insights: Proactively sharing research findings and advocating for user needs across different departments, including engineering, marketing, and customer support.

• Feedback Loops: Establishing and participating in feedback loops to continuously refine research methodologies and product iterations.

📝 Enhancement Note: The values emphasize a blend of analytical rigor, user advocacy, and collaborative teamwork, which are essential for a successful product operations function within a large retail organization.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Research Needs with Agile Timelines: Delivering timely, impactful research insights within fast-paced product development cycles.

• Integrating Research Across Diverse Products: Ensuring consistent user experience and research practices across a potentially wide range of retail offerings (online, in-app, loyalty programs).

• Scaling Research Operations: Building and maintaining efficient, scalable ResearchOps processes as the organization grows and research demands increase.

• Demonstrating ROI of Research: Quantifying the impact of UX research and experimentation efforts to secure continued investment and buy-in from stakeholders.

• Navigating Stakeholder Priorities: Managing competing demands and perspectives from various departments while maintaining a user-centric focus.

Learning & Development Opportunities:

• Advanced Experimentation Techniques: Deepening expertise in complex experimental designs, statistical analysis, and causal inference.

• ResearchOps Framework Development: Gaining experience in building and optimizing research operations infrastructure, tools, and best practices.

• Leadership and Mentorship: Developing skills in leading research teams, mentoring junior talent, and influencing organizational strategy.

• Industry Conferences and Certifications: Opportunities to attend leading UX research and product management conferences (e.g., CHI, UXR Conf, ProductCon) and pursue relevant certifications.

• Exposure to a Large Retail Ecosystem: Gaining deep insights into the complexities of a multinational retail business and its digital transformation journey.

📝 Enhancement Note: The challenges highlight the need for a proactive, strategic, and operationally minded individual. The growth opportunities are substantial, offering paths towards leadership and specialized expertise within the product development and operations domain.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you led a complex UX research initiative from end-to-end. What was the outcome, and how did your insights influence product strategy?" (Focus on your process, decision-making, and impact.)

• "How would you establish or improve ResearchOps at Majid Al Futtaim Retail? What are the key components you would prioritize?" (Demonstrate your understanding of operationalizing research.)

• "Walk us through an experimentation project you led (A/B test, MVT, etc.). What was the hypothesis, your methodology, the results, and your recommendations?" (Showcase your analytical and experimental design skills.)

Company & Culture Questions:

• "What interests you specifically about Majid Al Futtaim Retail and our digital products?" (Research their recent initiatives, app, website, and loyalty programs.)

• "How do you advocate for user needs when faced with conflicting business priorities or strong stakeholder opinions?" (Demonstrate your communication, negotiation, and persuasion skills.)

• "Describe your experience mentoring junior researchers or educating cross-functional teams on UX research." (Highlight your leadership and knowledge-sharing abilities.)

Portfolio Presentation Strategy:

• Structure Your Case Studies: For each case study, follow a clear narrative: Problem -> Your Role -> Methodology -> Process -> Findings -> Recommendations -> Impact/Outcome.

• Quantify Impact: Use numbers and metrics whenever possible to demonstrate the tangible results of your research.

• Highlight Your Contribution: Be very clear about what you specifically did, especially in team projects.

• Showcase Process & Rationale: Explain why you chose specific research methods and how you synthesized data.

• Address ResearchOps & Experimentation: Ensure at least one case study prominently features your experience with operationalizing research or running experiments.

• Be Ready for Deep Dives: Anticipate detailed questions about your methodology, data analysis, and how you handled challenges.

📝 Enhancement Note: Preparation should focus on demonstrating not just research execution skills, but also strategic thinking, operational maturity (ResearchOps), and a data-driven, experimental mindset relevant to e-commerce.

📌 Application Steps

To apply for this Senior UX Researcher position:

• Submit your application through the Majid Al Futtaim careers portal using the provided URL.

• Tailor Your Resume: Highlight keywords and experiences directly related to UX research, ResearchOps, experimentation (A/B testing, MVT), e-commerce, retail, data analysis, and leadership/mentorship. Quantify achievements wherever possible.

• Curate Your Portfolio: Select 2-3 of your most impactful UX research projects. Ensure they clearly demonstrate your end-to-end process, your role, methodological choices, key insights, and measurable business impact. Prioritize projects from e-commerce or digital product development.

• Prepare Your Presentation: Rehearse walking through your portfolio case studies, focusing on clarity, storytelling, and demonstrating your strategic thinking and operational capabilities. Be ready to discuss your approach to ResearchOps and experimentation in detail.

• Research Majid Al Futtaim Retail: Understand their business, their digital presence (website, app), target customers, and recent news or initiatives. This will help you tailor your answers and demonstrate genuine interest during interviews.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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