Senior UX Designer

📍 Job Overview

Job Title: Senior UX Designer

Company: Phreesia

Location: Remote Canada

Job Type: Full-time

Category: Product Design / User Experience

Date Posted: 2025-12-09

Experience Level: Mid-Senior Level (5-10 years)

Remote Status: Fully Remote

🚀 Role Summary

• Lead end-to-end UX design for critical product areas, focusing on interaction models and scalable workflows within a B2B SaaS environment.

• Drive the development and enhancement of a comprehensive design system, contributing reusable components and patterns to improve cross-team efficiency and product consistency.

• Leverage AI tools to accelerate design exploration, research synthesis, and rapid prototyping, embedding an AI-forward mindset into the design process.

• Conduct user research and validation through usability testing and concept evaluations, translating findings into actionable design system and workflow improvements.

• Foster strong collaborative partnerships with product management and engineering teams to ensure design feasibility, technical alignment, and high-quality implementation.

📝 Enhancement Note: This role is positioned as a Senior UX Designer, indicating a need for significant autonomy, strategic thinking, and the ability to mentor or guide less experienced designers. The emphasis on leading product areas, contributing to a design system, and using AI tools suggests a mid-to-senior level individual contributor role with a strategic impact.

📈 Primary Responsibilities

• Product & Workflow Leadership: Take ownership of the UX design lifecycle for designated product areas, from initial concept and discovery to final delivery, ensuring alignment with user needs and business objectives.

• Interaction & Workflow Definition: Design intuitive interaction models and efficient, scalable workflows that streamline user journeys and contribute to overall product usability and adoption.

• Design System Contribution: Actively contribute to Phreesia's design system by developing, refining, and documenting new components and patterns, ensuring consistency and reusability across the product suite.

• Figma & Component Management: Maintain structured Figma files, build advanced components with variants, and create interactive prototypes, upholding high standards for organization and efficiency.

• AI-Enabled Design Exploration: Utilize emerging AI tools to expedite ideation, synthesize research data, and generate rapid prototypes, informing data-driven product decisions.

• Research & Validation: Plan and execute usability tests, user interviews, and concept evaluations to gather qualitative and quantitative insights, informing design iterations and system improvements.

• Cross-Functional Partnership: Collaborate closely with Product Managers to translate requirements into user-centered designs and with Engineering teams to ensure technical feasibility, address edge cases, and achieve pixel-perfect implementation.

• Documentation & Specification: Produce clear, detailed design specifications and AI-assisted documentation to minimize ambiguity for development and facilitate the adoption of design system elements.

• Accessibility & Quality Assurance: Ensure all designs adhere to accessibility standards (e.g., WCAG) and contribute to maintaining a high level of design quality and consistency across the platform.

📝 Enhancement Note: The responsibilities clearly highlight a dual focus: leading product-specific UX initiatives and simultaneously contributing to the foundational design system. The explicit mention of "AI-forward mindset" and "AI tools" indicates a forward-thinking approach to design processes that candidates should be prepared to discuss.

🎓 Skills & Qualifications

Education: Bachelor’s degree in Design, Human-Computer Interaction, Computer Science, or a related field, or equivalent practical experience.

Experience: 5–7+ years of progressive UX/UI product design experience, specifically within a B2B SaaS or enterprise software environment.

Required Skills:

• UX/UI Design Expertise: Proven ability to design end-to-end user flows, wireframes, mockups, and high-fidelity prototypes for complex applications.

• Interaction Design: Strong command of interaction design principles, user-centered design methodologies, and information architecture.

• Figma Proficiency: Advanced hands-on experience with Figma, including building complex component libraries, utilizing variants, auto layout, and creating interactive prototypes.

• Design System Development: Demonstrated experience in contributing to, maintaining, and scaling design systems, including component creation, pattern definition, and documentation.

• AI Tool Integration: Practical experience using AI tools for design exploration, research synthesis, content generation, or rapid prototyping. Candidates should be ready to share specific examples.

• User Research & Validation: Proficiency in conducting various forms of user research, including usability testing, heuristic evaluations, and user interviews, and translating findings into actionable design improvements.

• Cross-Functional Collaboration: Excellent communication and collaboration skills, with a proven ability to work effectively with product managers, engineers, and other stakeholders.

• Problem-Solving: Strong analytical and problem-solving skills, with the ability to tackle complex design challenges and propose innovative solutions.

• Documentation Skills: Ability to create clear, detailed design specifications, user flows, and documentation for design system components and product features.

Preferred Skills:

• Healthcare Industry Experience: Familiarity with the healthcare technology landscape, including patient engagement platforms, clinical workflows, or healthcare administration software.

• B2B2C Experience: Understanding of design challenges and user needs in a B2B2C context.

• Accessibility Standards: Knowledge of WCAG guidelines and experience designing accessible interfaces and components.

• Agile/Scrum Methodologies: Experience working within Agile development environments.

• Visual Design: Strong visual design sensibilities and an understanding of design principles such as typography, color theory, and layout.

📝 Enhancement Note: The requirement for "5-7+ years" specifically in a "B2B environment" and experience with "end-to-end workflows and scalable design systems" are critical differentiators. The emphasis on "AI tools" and the request to "show us how you’ve used them" indicates this is a key area for candidates to prepare specific examples for.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• End-to-End Case Studies: Showcase 2-3 comprehensive case studies demonstrating your process from problem identification through to solution delivery. Highlight your role, the challenges faced, your design decisions, and the outcomes.

• Design System Contributions: Include examples of your contributions to design systems, such as custom components, pattern definitions, or system documentation. Detail how your contributions improved efficiency or consistency.

• Figma File Organization: Be prepared to discuss your approach to file organization, component creation, and maintaining design system integrity within Figma.

• AI Tool Application: Present at least one project where AI tools were integral to the design process. Clearly articulate the AI application, the problem it solved, and its impact on the outcome.

• Workflow Design: Demonstrate examples of designing complex workflows, illustrating how you mapped out user journeys, identified pain points, and optimized processes.

Process Documentation:

• Design Process Transparency: Your portfolio should clearly articulate your design process, including discovery, ideation, prototyping, testing, and iteration phases.

• Agile Integration: If applicable, showcase how your design process integrates with Agile development methodologies, including collaboration with engineering and product teams.

• Outcome-Oriented Metrics: For each case study, present quantifiable results or metrics that demonstrate the impact of your design solutions (e.g., conversion rate improvements, task completion times, user satisfaction scores).

📝 Enhancement Note: Given the emphasis on design systems and AI, candidates should ensure their portfolios clearly showcase these aspects. Demonstrating the ability to document processes, especially those involving AI, and to articulate outcomes with data will be crucial for this role.

💵 Compensation & Benefits

Salary Range: Given the Senior UX Designer title, the 5-7+ years of experience requirement, and the fully remote nature of the role within Canada, a competitive salary range is expected. Based on industry benchmarks for Senior UX Designers in Canada (especially for remote roles in tech), a typical range could be CAD $95,000 - $135,000 annually. This can vary based on specific location within Canada, candidate experience, and the overall compensation strategy of Phreesia.

Benefits:

• Remote First Work Environment: Full remote work offering flexibility and work-life balance.

• Home Office Support: Reimbursement for home office expenses and monthly stipends for cell phone, internet, and wellness.

• Competitive Compensation: Top-of-market rewards and competitive salary.

• Flexible Paid Time Off (PTO): Generous PTO policy combined with company holidays.

• Comprehensive Healthcare: A variety of healthcare benefits for employees and their families (including pets), effective from day one.

• Parental Leave: Generous top-up benefits for parental leave.

• Professional Development: Reimbursement for continuing education and professional certifications.

• Team Connection: Opportunities for in-person team collaboration, offsite events, and activities to foster team building.

• Employee Recognition Program: Access to Phireworks, a company-wide recognition tool for celebrating milestones and achievements with redeemable points.

• Community Engagement: Opportunities for local in-person volunteer events and community give-back programs.

• Diversity & Inclusion Initiatives: Active participation in Employee Resource Groups (ERGs) and a commitment to fostering a diverse and inclusive workplace.

Working Hours: Standard full-time hours (approximately 40 hours per week) are expected, with flexibility to manage workflow and personal needs, particularly given the remote nature of the role. Occasional travel for team collaboration in ET and CT regions may be required.

📝 Enhancement Note: The salary estimate is based on general market data for Senior UX Designers in Canada, accounting for remote work and the tech industry. Specific compensation will depend on Phreesia's internal bands and the candidate's qualifications. The benefits package is extensive and highlights a strong focus on employee well-being and professional growth.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology (SaaS), Healthcare Technology. Phreesia operates in the rapidly evolving healthcare technology sector, providing a SaaS platform that digitizes patient check-in and offers tools for patient engagement, operational efficiency, and clinical care improvement. This context implies a need for designers who can navigate complex user needs, regulatory environments, and a fast-paced market.

Company Size: Phreesia is a well-established company, likely falling into the mid-to-large size category based on typical SaaS growth trajectories and its recognition as a "Best Places to Work." This size suggests a structured organization with established processes, but also room for individual impact and innovation.

Founded: While the founding date isn't explicitly provided, Phreesia has been recognized for its growth and impact in the healthcare tech space, indicating a mature and stable organization with a clear mission.

Team Structure: The UX team likely operates within a product development structure. Designers collaborate closely with Product Managers, Engineers, and potentially UX Researchers. As a Senior UX Designer, you may be expected to mentor junior designers or lead specific product pods. The emphasis on design systems suggests a dedicated effort towards component management and standardization, possibly involving collaboration with a dedicated design systems team or engineering specialists.

Methodology: Phreesia appears to embrace modern product development methodologies, including Agile, and is actively integrating AI into its design practices. The company values a data-driven approach, evident in the focus on user research, validation, and outcome-focused metrics. There's a strong emphasis on collaboration, efficiency, and continuous improvement, particularly through the design system.

Company Website: https://www.phreesia.com/

📝 Enhancement Note: The company's focus on healthcare technology and its "AI-forward mindset" are key cultural indicators. Candidates should research Phreesia's specific products and mission to tailor their applications and interview responses. The company's multiple "Best Places to Work" awards suggest a positive and supportive work environment.

📈 Career & Growth Analysis

Operations Career Level: This role is a "Senior UX Designer," signifying a level of expertise and responsibility beyond entry-level or mid-level positions. It implies the ability to lead design initiatives independently, influence product strategy, and contribute significantly to design system evolution. This is a critical individual contributor role with potential for leadership within design projects or mentorship.

Reporting Structure: Senior UX Designers typically report to a UX Design Manager, Director of Product Design, or Head of Product. They work closely with Product Managers and Engineering leads for specific product areas. The direct reporting line will offer insight into the level of management support and guidance available.

Operations Impact: As a Senior UX Designer, your work will have a direct impact on user adoption, customer satisfaction, operational efficiency for healthcare organizations, and ultimately, Phreesia's market competitiveness. By improving workflows and enhancing the user experience of the SaaS platform, you will contribute to increased client retention, reduced support costs, and the overall success of Phreesia's product offerings.

Growth Opportunities:

• Design Leadership: Advance to Lead UX Designer, Design Manager, or Director roles, overseeing teams and defining design strategy.

• Specialization: Develop deep expertise in specific areas such as design systems, AI-driven design, user research, or product strategy.

• Cross-Functional Mobility: Transition into Product Management or related roles that leverage design thinking and user-centered approaches.

• Mentorship: Guide and mentor junior designers, contributing to the growth of the internal design talent pool.

• Industry Influence: Contribute to design system best practices and potentially speak at industry conferences on AI in design or healthcare UX.

📝 Enhancement Note: The Senior level designation suggests that candidates are expected to operate with a high degree of autonomy and to contribute strategically. Growth opportunities are likely to involve increased scope of responsibility, leadership, or specialization within the design function.

🌐 Work Environment

Office Type: This is a "Fully Remote" position, meaning there is no requirement to be in a physical office. The company does prioritize candidates in ET and CT regions, suggesting a preference for time zone alignment for collaboration.

Office Location(s): While the role is remote within Canada, Phreesia is headquartered in the United States and has a significant presence there. The priority for ET and CT regions in Canada indicates a focus on synchronous collaboration with US-based teams.

Workspace Context:

• Remote Collaboration: Expect a highly collaborative environment conducted primarily through digital tools like Slack, Zoom, Figma, and project management software.

• Tools & Technology: Access to industry-standard design and collaboration tools is a given, with a particular emphasis on Figma and AI-driven design applications.

• Team Interaction: Regular virtual stand-ups, design critiques, and cross-functional meetings will be part of the routine. The company also organizes periodic in-person offsite events for team building and strategic planning.

Work Schedule: While the core work is full-time (approx. 40 hours/week), the remote nature offers flexibility in managing the workday. However, alignment with core business hours, especially for collaboration with US-based teams and stakeholders, will be crucial. The company's focus on ET and CT regions for priority candidates emphasizes the importance of time zone synergy.

📝 Enhancement Note: The remote-first nature requires strong self-discipline and communication skills. The company's preference for ET/CT time zones suggests that candidates in these regions will have an advantage due to easier scheduling for real-time collaboration with core teams.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter will likely conduct an initial screening call to assess your experience, cultural fit, and understanding of the role's core requirements. Be ready to discuss your background and interest in Phreesia.

• Portfolio Review & Design Challenge: Expect a dedicated session to present your portfolio. This will likely involve walking through 1-2 key case studies, detailing your process, decisions, and outcomes. A design challenge, either take-home or live, might be assigned to assess your problem-solving skills, design thinking, and proficiency with Figma.

• Hiring Manager Interview: A conversation with the hiring manager to delve deeper into your experience, leadership potential, and how you align with the team's goals and Phreesia's culture.

• Cross-Functional Interviews: Meetings with key collaborators, such as a Product Manager and/or Engineering Lead, to evaluate your ability to work effectively in cross-functional teams and understand technical constraints.

• Final Round/Executive Interview: Potentially a final interview with a senior leader to confirm overall fit and strategic alignment.

Portfolio Review Tips:

• Storytelling: Frame your case studies as compelling narratives. Clearly articulate the problem, your approach, your specific contributions, the challenges you overcame, and the measurable impact of your work.

• Process Clarity: Detail your design process for each project, highlighting how you used research, ideation, prototyping, and testing. Emphasize how you incorporated AI tools.

• Figma & Design System Focus: Be prepared to discuss your Figma file structure, component creation strategies, and how you contributed to or maintained design systems. Show, don't just tell, your Figma skills.

• Outcome-Oriented: Quantify your achievements whenever possible. Use metrics like improved conversion rates, reduced task completion times, increased user satisfaction, or efficiency gains from design system adoption.

• Tailor to Phreesia: Research Phreesia's products and mission. Highlight projects or skills that are most relevant to their healthcare SaaS offerings and their AI-forward approach.

Challenge Preparation:

• Problem Decomposition: Practice breaking down complex problems into manageable parts.

• AI Integration Strategy: Think about how AI can be applied to the specific challenge presented, even if it's not explicitly requested.

• Figma Proficiency: Be ready to use Figma quickly and effectively during a live challenge. Practice common design patterns and component usage.

• Communication: Clearly articulate your thought process, assumptions, and design rationale during the challenge and subsequent discussion.

📝 Enhancement Note: The emphasis on AI tools means candidates should be ready to discuss their practical application, not just theoretical knowledge. Portfolio presentations should be concise, focusing on impact and process, with specific examples of Figma and AI usage.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: The core design tool for UI design, prototyping, and design system management. Advanced proficiency is essential.

• Design System Tools: Figma's capabilities for components, variants, and libraries are central. Experience with tools that support design system governance and documentation (e.g., Zeroheight,

Storybook integration) may be beneficial.

• AI Design Tools: A broad category, potentially including AI-powered tools for:
  • Ideation & Concept Generation: Tools that assist in brainstorming and generating initial design concepts.
  • Research Synthesis: AI that helps analyze user feedback, identify patterns, and summarize research findings.
  • Prototyping Assistance: AI that can help accelerate prototype creation or suggest interaction patterns.
  • Content Generation: AI for generating placeholder text or UI copy.

Analytics & Reporting:

• Product Analytics Tools: Experience with tools like Amplitude, Mixpanel, or Google Analytics to understand user behavior and measure the impact of design changes.

• User Feedback Platforms: Tools for collecting and analyzing user feedback (e.g., surveys, in-app feedback tools).

CRM & Automation:

• While not directly a UX designer's primary tool, an understanding of how UX design integrates with CRM systems (like Salesforce) and marketing automation platforms can be beneficial for B2B SaaS context.

📝 Enhancement Note: Figma is explicitly called out as a primary tool. The prompt also strongly emphasizes "AI tools," so candidates should be prepared to discuss their experience with a range of AI applications within the design workflow.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and advocating for the user, ensuring that product decisions prioritize user needs and positive experiences.

• Collaboration & Transparency: Working effectively across teams (Product, Engineering, Research) with open communication, shared ownership, and a willingness to give and receive constructive feedback.

• Innovation & AI Integration: Embracing new technologies and methodologies, particularly AI, to drive creative solutions and enhance efficiency in the design process.

• Efficiency & Scalability: Designing solutions that are not only effective but also scalable and maintainable, with a strong emphasis on design system robustness and workflow optimization.

• Data-Driven Decision Making: Utilizing research, analytics, and feedback to inform design choices and measure the impact of design initiatives.

Collaboration Style:

• Cross-Functional Partnership: A highly collaborative approach, working closely with Product Managers to define requirements and with Engineers to ensure successful implementation.

• Design Critiques: Regular participation in design reviews and critiques, offering and receiving feedback constructively to elevate the quality of work.

• Knowledge Sharing: A culture that encourages sharing best practices, learnings, and insights, particularly around design systems, AI tools, and UX methodologies.

📝 Enhancement Note: The company's emphasis on "AI-forward mindset" and "efficiency" suggests that candidates who are proactive in exploring and adopting new tools and processes will be well-regarded. The "Remote First" culture necessitates strong asynchronous communication skills and a proactive approach to collaboration.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Product Needs with Design System Integrity: Ensuring that unique product requirements are met without compromising the consistency and scalability of the design system.

• Integrating AI Effectively: Identifying and implementing AI tools and workflows that genuinely enhance productivity and design quality, rather than just adopting them for novelty.

• Remote Collaboration Dynamics: Maintaining strong team cohesion, clear communication, and effective collaboration in a fully remote environment.

• Navigating Healthcare Complexity: Designing intuitive solutions for a complex industry with diverse user groups and stringent regulatory considerations.

• Driving Adoption of Design System: Encouraging and supporting engineering and design teams to consistently adopt and contribute to the design system.

Learning & Development Opportunities:

• Advanced AI in Design: Opportunities to explore and experiment with cutting-edge AI tools and their application in UX design.

• Design System Leadership: Potential to take on greater responsibility in shaping and evolving the design system.

• Healthcare UX Specialization: Deepen expertise in the unique challenges and opportunities of designing for the healthcare industry.

• Cross-Functional Skill Development: Gain a deeper understanding of product management and engineering processes through close collaboration.

• Mentorship Programs: Participate in or lead mentorship initiatives, developing leadership and coaching skills.

📝 Enhancement Note: The challenges highlight areas where candidates can demonstrate their problem-solving skills and strategic thinking. The growth opportunities emphasize continuous learning and career advancement within the design and tech fields.

💡 Interview Preparation

Strategy Questions:

• Design System Philosophy: "Describe your approach to building and growing a design system. How do you balance the need for consistency with the flexibility required for unique product features?"

• AI Tool Application: "Tell me about a time you used an AI tool to significantly improve your design process or outcome. What tool did you use, what was the problem, and what was the result?"

• Cross-Functional Collaboration: "How do you effectively collaborate with engineers and product managers to ensure design feasibility and high-quality implementation? Can you provide an example?"

• Remote Work Strategy: "What strategies do you employ to stay productive, connected, and collaborative in a fully remote work environment?"

• Problem-Solving Approach: "Describe a complex UX challenge you faced in a B2B environment and how you approached solving it. What was your process, and what was the outcome?"

Company & Culture Questions:

• Phreesia's Mission: "What interests you about Phreesia's mission in the healthcare technology space?"

• AI Forward Mindset: "How does your personal design philosophy align with an 'AI-forward mindset'?"

• Remote Culture Fit: "What are your expectations for a remote-first company culture, and how do you contribute to a positive remote team environment?"

Portfolio Presentation Strategy:

• Impact First: Begin by clearly stating the problem and the measurable impact of your solution.

• Process Narrative: Walk through your design process chronologically, highlighting key decisions and the rationale behind them.

• Figma & AI Showcase: Be ready to demonstrate specific Figma techniques or how AI tools were used within your presented projects.

• Concise & Focused: Stick to 2-3 of your strongest, most relevant case studies. Be mindful of time.

• Interactive Elements: If possible, prepare interactive prototypes or live Figma demos to showcase your work dynamically.

📝 Enhancement Note: Candidates should prepare specific, data-backed examples for each question, especially those related to AI tools and design systems. Practicing the portfolio presentation to be concise and impactful is crucial.

📌 Application Steps

To apply for this Senior UX Designer position:

• Submit your application through the provided Workday link on the Phreesia careers page.

• Portfolio Customization: Tailor your portfolio to highlight your experience with Figma, design systems, AI tools, and B2B product design. Prioritize case studies that demonstrate end-to-end UX processes and measurable impact.

• Resume Optimization: Ensure your resume clearly articulates your 5-7+ years of relevant experience, focusing on keywords like "UX Design," "Interaction Design," "Figma," "Design Systems," "AI Tools," "B2B," and "Healthcare." Highlight achievements with quantifiable results.

• Prepare for AI Discussion: Be ready to articulate your experience and thoughts on using AI in design. Prepare specific examples of tools you've used and the impact they had.

• Research Phreesia: Understand Phreesia's products, mission, and recent news to demonstrate genuine interest and align your responses with their business goals and culture.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions to provide a comprehensive overview for potential candidates. All details should be verified directly with the hiring organization during the application and interview process.