Senior Product Designer, Clinical Workflows

📍 Job Overview

Job Title: Senior Product Designer, Clinical Workflows

Company: Flatiron Health

Location: New York, NY, United States (Hybrid)

Job Type: Full-Time

Category: Product Design & User Experience

Date Posted: April 23, 2026

Experience Level: 5-10 years

🚀 Role Summary

• Design and deliver intuitive user experiences for complex clinical workflows within Flatiron Health's OncoEMR platform, directly impacting cancer care coordination and patient outcomes.

• Lead design initiatives across the entire product lifecycle, from initial user research and problem definition to feature implementation and iteration, leveraging both quantitative and qualitative methodologies.

• Champion the strategic integration and responsible use of AI design tools to accelerate design processes, enhance prototyping capabilities, and streamline documentation for complex clinical ideas.

• Collaborate closely with cross-functional teams, including product managers, engineers, clinical experts, and other designers, to shape product strategy, validate design solutions, and ensure alignment on roadmaps.

• Contribute to the evolution and maintenance of a shared design system, ensuring consistency, scalability, and support for new interaction paradigms across Flatiron's product suite.

📝 Enhancement Note: This role is positioned within the Product Design discipline, focusing specifically on the intricate clinical workflows of an Electronic Health Record (EHR) system in the oncology space. The emphasis on AI design tools and their strategic application, alongside user-centered design practices, highlights a forward-thinking approach to product development in healthcare technology.

📈 Primary Responsibilities

• Conduct in-depth user research, including direct observation and interviews with oncologists, nurses, and operations staff, to deeply understand user needs, pain points, and the nuances of cancer care delivery.

• Translate complex user requirements and clinical challenges into elegant, user-centered design solutions, producing wireframes, mockups, and high-fidelity prototypes for validation.

• Utilize AI design tools for rapid prototyping, design documentation, and generating creative solutions for complex clinical scenarios, while critically evaluating AI's impact on clinical safety and user trust.

• Collaborate with product managers and engineers to define quarterly roadmap objectives, providing strategic design input and ensuring design feasibility throughout the development lifecycle.

• Identify and meticulously address edge cases, data display states, and error handling for complex patient data to ensure a high level of user trust, transparency, and data integrity.

• Present design concepts, research findings, and proposed solutions through engaging presentations and workshops to build consensus and drive alignment with internal and external stakeholders.

• Contribute to and advocate for the shared design system, identifying opportunities for expansion, ensuring consistency across products, and supporting new interaction paradigms.

• Partner with health informaticists and clinical experts to ensure designs are clinically sound and effectively integrated into existing healthcare operational processes.

📝 Enhancement Note: The responsibilities emphasize a blend of deep user empathy, technical design proficiency, strategic collaboration, and a keen awareness of the critical nature of healthcare data and safety. The expectation to leverage AI tools suggests a need for adaptability and a proactive approach to adopting new technologies within the design process.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a strong portfolio demonstrating a deep understanding of user-centered design principles and complex workflow design is paramount. Backgrounds in HCI, Digital Design, Graphic Design, or related fields are beneficial.

Experience: 5+ years of experience in product design, user experience (UX) design, or interaction design, with a proven track record of designing complex, multi-step workflows in an applied product setting.

Required Skills:

• User-Centered Design (UCD): Deep understanding and practical application of UCD principles, methodologies, and best practices in designing intuitive and effective user interfaces.

• Complex Workflow Design: Demonstrated ability to dissect, map, and design intricate, multi-step processes, particularly within regulated or high-stakes environments like healthcare.

• User Research (Qualitative & Quantitative): Proficiency in conducting various research methods, including user interviews, observational studies, usability testing, surveys, and data analysis to inform design decisions.

• Prototyping & Wireframing: Expertise in creating low-fidelity wireframes and high-fidelity interactive prototypes using industry-standard design tools.

• AI Design Tool Proficiency: Experience leveraging AI design software to accelerate workflows, generate design concepts, and streamline documentation, with a critical understanding of its strategic value and limitations.

• Stakeholder Management: Strong ability to effectively communicate, collaborate with, and manage expectations of diverse stakeholders, including technical teams, clinical experts, and business leaders.

• Design Systems: Experience working within, contributing to, and scaling established design systems, understanding their importance for consistency and efficiency.

• Communication & Presentation: Exceptional verbal and written communication skills, with the ability to articulate complex problems, design rationale, and solutions clearly and concisely to varied audiences.

Preferred Skills:

• Healthcare / Clinical Domain Experience: Familiarity with electronic health records (EHR), clinical workflows, oncology, or other healthcare IT domains.

• Data Visualization: Ability to design effective data visualizations that present complex patient information clearly and support informed decision-making.

• Agile/Scrum Methodologies: Experience working in an Agile development environment, collaborating closely with engineering teams.

• Information Architecture: Strong understanding of information architecture principles for organizing complex data and functionality.

📝 Enhancement Note: The emphasis on "applied product" experience and "complex, multi-step workflows" suggests a need for candidates who can demonstrate tangible impact on real-world products, not just theoretical design skills. The specific mention of AI design tools indicates a requirement for candidates who are not only proficient but also thoughtful about their strategic application in a sensitive domain like healthcare.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Problem-Solution Narrative: Showcase a minimum of 2-3 detailed case studies that clearly articulate a complex design problem, your user research process, the design rationale, your proposed solution (including wireframes, mockups, and prototypes), and the final outcome or impact.

• Workflow Design Examples: Include specific examples of complex, multi-step workflows you have designed, illustrating your ability to map out user journeys, identify pain points, and create intuitive sequences.

• AI Tool Integration: Highlight instances where you have strategically utilized AI design tools within your workflow, explaining the benefits, challenges, and how you ensured clinical safety and user trust.

• Design System Contribution: If applicable, detail your experience contributing to or working within a design system, showcasing how you ensured consistency and scalability.

• User Research Integration: Clearly demonstrate how user research (qualitative and quantitative) informed your design decisions at various stages of the process.

Process Documentation:

• Discovery & Research Documentation: Evidence of how you documented user needs, competitive analyses, and research findings to establish a foundational understanding of the problem space.

• Design Rationale Documentation: Clear articulation of the "why" behind your design choices, including user flows, interaction patterns, and UI elements, often presented in design specifications or presentation decks.

• Collaboration Artifacts: Examples of artifacts produced during cross-functional collaboration, such as workshop outputs, user journey maps, or requirements documentation shared with product and engineering.

📝 Enhancement Note: For a Senior Product Designer role, especially in a specialized area like clinical workflows, the portfolio is critical. It needs to go beyond visual design to demonstrate strategic thinking, research rigor, and the ability to navigate complex problem spaces. Explicitly asking for AI tool integration and workflow examples signals the company's priorities.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for Senior Product Designers in New York City with 5-10 years of experience, particularly within specialized tech sectors like healthcare, the estimated salary range is $130,000 - $170,000 USD annually. This range accounts for the cost of living in NYC, the seniority of the role, and the demand for specialized design skills.

Benefits:

• Work/Life Autonomy: Flexible work hours and flexible paid time off (PTO) to support personal needs and work-life balance.

• Comprehensive Compensation: A competitive salary package, including potential for bonuses or equity (details not specified).

• Retirement Planning: 401(k) contribution to assist with long-term financial goals.

• Financial Health: Access to financial health resources, including personalized 1:1 financial advice.

• Mental Well-being: Tools and services dedicated to supporting mental health.

• Parental Support: Generous parental benefits and policies, including family-building care, significant leave, and programs supporting fertility, adoption, and surrogacy.

• Healthcare Travel Support: Assistance with travel expenses for accessing safe healthcare services.

• Continuous Learning: Opportunities for ongoing professional development and learning.

Working Hours: The role is structured around a standard 40-hour work week, with flexibility offered through "flexible work hours" and "flexible paid time off" policies, allowing individuals to manage their schedules effectively within the hybrid work model.

📝 Enhancement Note: The salary range is an estimate based on typical compensation for a Senior Product Designer in a high-cost-of-living area like New York City, considering the specific domain (healthcare tech) and experience level. The benefits package is extensive, with a strong emphasis on well-being, family support, and financial health, which are attractive perks for experienced professionals.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare Technology (specifically focused on oncology, EHR, and cancer data)

Company Size: Flatiron Health is a significant player in the health tech space, part of the Roche Group. While the exact number of employees for this specific role's team isn't stated, the company as a whole is substantial, indicating a structured environment with established processes but also opportunities for impact.

Founded: Flatiron Health was founded in 2010, with a mission to improve lives by learning from the experience of every cancer patient. This history suggests a company that has matured and refined its operations and product development strategies.

Team Structure:

• Cross-Functional Pods: This role operates within a cross-functional team, likely structured as a "pod" or "squad," comprising Product Managers, Engineers, Clinical Experts, and other Designers. This collaborative model is common in agile tech environments.

• Design Team: The designer will be part of a broader design team, contributing to a shared design system and potentially collaborating with designers working on other product areas.

• Reporting: While not explicitly stated, a Senior Product Designer typically reports to a Design Lead, UX Manager, or Head of Product Design.

Methodology:

• User-Centered Design: The core methodology revolves around understanding and addressing user needs through research and iterative design.

• Agile Development: The team likely follows Agile or Scrum methodologies, emphasizing iterative development, frequent feedback loops, and continuous improvement.

• Data-Driven Decisions: The company's mission is rooted in learning from patient data, implying a strong emphasis on data analysis and evidence-based decision-making in product development.

• AI Integration: A proactive approach to integrating AI tools into design and development processes is a key characteristic.

Company Website: https://flatiron.com/

📝 Enhancement Note: Flatiron Health's position in the oncology tech space, its affiliation with Roche, and its mission suggest a culture that balances innovation with a deep sense of responsibility and scientific rigor. The emphasis on learning from patient data is central to its operations and product strategy.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior-level individual contributor role. It signifies a position of significant responsibility, requiring independent problem-solving, leadership in design thinking, and mentorship potential for more junior team members. The focus is on driving complex design initiatives from conception to completion.

Reporting Structure: The Senior Product Designer will likely report to a Design Manager or Lead and collaborate closely with Product Managers and Engineering Leads within their specific product pod. This structure facilitates both strategic alignment and day-to-day execution.

Operations Impact: The work directly influences the efficiency and effectiveness of cancer care delivery. By improving clinical workflows within OncoEMR, this role has a tangible impact on how oncologists, nurses, and staff manage patient care, administer treatments, and coordinate services, ultimately affecting patient outcomes and operational efficiency within healthcare facilities.

Growth Opportunities:

• Leadership in Design: Potential to lead design strategy for major product initiatives, mentor junior designers, and influence the overall design direction and best practices within Flatiron Health.

• Specialization: Deepen expertise in healthcare design, AI-driven design, and complex workflow optimization within the oncology domain.

• Cross-Functional Mobility: Opportunities to transition into Product Management, UX Research leadership, or other strategic roles within the organization, leveraging a deep understanding of the product and user base.

• Industry Influence: Contribute to the broader field of healthcare design through internal best practices, potential conference participation, or thought leadership.

📝 Enhancement Note: The "Senior" title indicates an expectation of leadership in design thinking and execution. Growth opportunities are likely to involve increased scope, strategic influence, and potential leadership within the design team or related product functions, rather than a purely hierarchical promotion.

🌐 Work Environment

Office Type: Hybrid work environment, with a defined office location in New York, NY. This model requires 3 days per week in the office, with flexibility for the employee and team to set those days.

Office Location(s): New York, NY office. Specific details on amenities or accessibility would typically be available on the company's careers page or during the interview process.

Workspace Context:

• Collaborative Spaces: The office environment likely includes collaborative spaces designed for team meetings, workshops, and cross-functional discussions, facilitating the 3-day in-office requirement.

• Design Tools & Technology: Access to standard design software, prototyping tools, and potentially specialized hardware or research labs as needed. The mention of AI design tools suggests these will be integrated into the standard tech stack.

• Team Interaction: The hybrid model is structured to balance the benefits of in-person collaboration (e.g., spontaneous brainstorming, team building) with the flexibility of remote work. This means designers will engage with colleagues both virtually and in person regularly.

Work Schedule: While the standard is 40 hours/week, the "flexible work hours" policy allows for adjustments to accommodate personal needs, provided work is completed and team collaboration is maintained. This flexibility is key for managing complex design projects that may require focused individual work time.

📝 Enhancement Note: The hybrid model with 3 office days is a common framework designed to capture the benefits of both in-person and remote work. For a design role, this balance is crucial for effective collaboration, brainstorming, and building team cohesion.

📄 Application & Portfolio Review Process

Interview Process:

• Application & Screening: Initial review of resume and portfolio. Candidates with relevant experience in complex workflows and a strong portfolio demonstrating UCD principles and AI tool application will be prioritized.

• Hiring Manager Screen: A preliminary conversation with the hiring manager to assess overall fit, experience alignment, and understanding of the role's scope.

• Design Portfolio Review: A dedicated session where the candidate presents their portfolio, focusing on 2-3 key case studies. This is a critical stage to evaluate design thinking, problem-solving skills, research methodology, and communication. Expect to discuss the "why" behind your decisions, your process, and the impact of your work.

• Cross-Functional Interviews: Interviews with Product Managers, Engineers, and potentially Clinical Experts. These will assess collaboration skills, ability to translate technical/clinical requirements, and understanding of the healthcare domain.

• Design Team Interview: Discussion with other designers to evaluate design craft, contribution to design systems, and cultural fit within the design team.

• Final Round: Potentially a final interview with a design leader or executive to confirm strategic alignment and overall fit.

Portfolio Review Tips:

• Storytelling: Structure your case studies as compelling narratives. Start with the problem, detail your process (research, ideation, iteration), showcase your solutions with visuals, and conclude with the impact or learnings.

• Focus on Process: Clearly articulate your thought process, research methods, and design rationale. Explain why you made certain decisions, especially concerning complex workflows and AI integration.

• Highlight AI Strategy: Be prepared to discuss how and why you used AI tools, the strategic value they added, and how you managed potential risks related to clinical safety and user trust.

• Quantify Impact: Where possible, use metrics and data to demonstrate the impact of your designs on user behavior, efficiency, or business outcomes.

• Tailor to Flatiron: Research Flatiron Health's mission, products, and values. Frame your case studies to show how your skills and experience align with their specific challenges and goals in oncology care.

Challenge Preparation:

• Design Exercise: Be prepared for a design exercise or take-home challenge that simulates a real-world problem relevant to clinical workflows. This might involve analyzing a scenario, proposing solutions, or creating a specific UI element.

• Problem Decomposition: Practice breaking down complex problems into smaller, manageable parts.

• Communication Clarity: Rehearse explaining your thought process and design decisions clearly and concisely, as if presenting to a mixed audience of designers, product managers, and engineers.

📝 Enhancement Note: The interview process is thorough, emphasizing both design craft and cross-functional collaboration. The portfolio review is a central component, requiring candidates to demonstrate strategic thinking and a deep understanding of their design process, particularly regarding complex workflows and emerging technologies like AI.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma (highly probable, industry standard), Sketch, Adobe Creative Suite (Illustrator, Photoshop).

• AI Design Tools: Specific tools are not named, but candidates should be prepared to discuss their experience with AI-powered design assistants for ideation, prototyping, content generation, or documentation.

• User Research Platforms: Tools like UserTesting.com, Lookback, Maze, or internal survey tools for conducting and analyzing user feedback.

Analytics & Reporting:

• Product Analytics: Tools like Amplitude, Mixpanel, Google Analytics (or similar) to understand user behavior within the product.

• Data Visualization Tools: Tableau, Power BI, or internal dashboards for analyzing user data and presenting findings.

CRM & Automation:

• While not directly a designer's primary tool, familiarity with CRM systems (e.g., Salesforce) and how user data flows from them can be beneficial for understanding the broader customer journey.

• Project Management: Jira, Asana, Trello for managing tasks, sprints, and project workflows within development teams.

📝 Enhancement Note: Proficiency in leading design and prototyping tools like Figma is essential. The explicit mention of AI design tools indicates a need for candidates who are not only aware of these technologies but have practical experience integrating them into their workflow. Familiarity with analytics and project management tools is also beneficial for effective collaboration.

👥 Team Culture & Values

Operations Values:

• Integrity: A core value, likely emphasizing honesty, ethical conduct, and transparency, especially critical when dealing with sensitive patient data and clinical decision-making.

• Inspires Growth: A commitment to continuous learning, professional development, and fostering an environment where individuals and the company can evolve.

• Modern, Connected Oncology Ecosystem: A drive to innovate and improve the infrastructure of cancer care through technology and data.

• Data-Driven: Decisions are informed by rigorous analysis of patient experience and outcomes.

• User-Centricity: A deep commitment to understanding and serving the needs of clinicians and patients.

• Collaboration: Expectation of strong teamwork and open communication across disciplines.

Collaboration Style:

• Cross-Functional Partnership: Designers work closely with Product Managers, Engineers, and Clinical Experts, operating in a highly collaborative, iterative environment.

• Design Critiques & Workshops: Regular opportunities for feedback and collaborative problem-solving through design reviews and interactive workshops.

• Open Communication: An environment that encourages open dialogue, constructive feedback, and sharing of ideas to drive innovation and resolve challenges.

• Shared Ownership: A culture where team members feel a collective responsibility for the success of the product and the mission.

📝 Enhancement Note: Flatiron Health's stated values—integrity, inspiration for growth, and building a connected oncology ecosystem—suggest a culture that is both mission-driven and forward-looking. For a designer, this means working in an environment that values ethical considerations, continuous improvement, and collaborative innovation in a critical sector.

⚡ Challenges & Growth Opportunities

Challenges:

• Complexity of Clinical Workflows: Navigating and designing for intricate, often high-stakes, multi-step clinical processes requires deep empathy, meticulous attention to detail, and robust research.

• Balancing Innovation with Safety: Integrating new technologies like AI while ensuring patient safety, data privacy, and user trust is a significant challenge in healthcare.

• Stakeholder Alignment: Gaining consensus among diverse stakeholders (clinicians, administrators, engineers, product) with potentially competing priorities.

• Evolving Healthcare Landscape: Adapting designs to the constantly changing regulations, technologies, and best practices within the healthcare industry.

• AI Efficacy and Trust: Demonstrating the tangible benefits and ensuring the reliability and trustworthiness of AI-assisted design features in a clinical context.

Learning & Development Opportunities:

• Specialized Healthcare UX: Deepen expertise in designing for the unique challenges and opportunities within the oncology and broader healthcare technology space.

• AI in Design: Become a leader in leveraging AI tools for design, understanding their strategic application, ethical implications, and future potential in product development.

• Product Strategy: Contribute to high-level product strategy, influencing roadmaps and long-term vision for OncoEMR and related products.

• Mentorship and Leadership: Opportunities to mentor junior designers and potentially lead design initiatives or specialized projects.

• Industry Exposure: Engage with industry trends, conferences, and best practices in health tech and user experience design.

📝 Enhancement Note: The challenges are inherent to working in a complex and highly regulated field like healthcare technology, particularly with the integration of advanced technologies. The growth opportunities are substantial, offering paths for deep specialization, strategic influence, and leadership within a mission-critical domain.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you designed a complex, multi-step workflow. What was the problem, your process, and the outcome? How did you ensure user adoption and safety?" (Focus on your process, user empathy, and ability to handle complexity.)

• "How have you leveraged AI design tools in your work? What was the strategic benefit, and how did you mitigate risks related to clinical safety or user trust?" (Be specific about the tools, your rationale, and your understanding of AI's impact in healthcare.)

• "How do you approach balancing the needs of different stakeholders (e.g., clinicians, engineers, business) when designing a new feature?" (Highlight your communication, negotiation, and alignment skills.)

Company & Culture Questions:

• "What interests you about Flatiron Health's mission to improve cancer care?" (Connect your passion for design with their mission.)

• "How do you stay current with trends in UX design and AI?" (Demonstrate a commitment to continuous learning.)

Portfolio Presentation Strategy:

• Start with the "Why": Clearly articulate the user problem, business context, and your role at the beginning of each case study.

• Show, Don't Just Tell: Use visuals (wireframes, mockups, prototypes, user flows) to illustrate your process and solutions. Annotate them to explain key decisions.

• Emphasize Process & Rationale: For each design decision, explain the thinking behind it. Reference user research, design principles, or constraints.

• Quantify Impact: If possible, present metrics demonstrating the success of your designs (e.g., increased efficiency, reduced errors, improved user satisfaction).

• Be Ready for Deep Dives: Expect questions about specific design choices, research methodologies, and how you handled challenges. Practice articulating your thought process clearly and concisely.

📝 Enhancement Note: Interview preparation should focus on demonstrating a deep understanding of the design process, the ability to handle complexity, and a thoughtful approach to integrating new technologies like AI within a sensitive domain. Articulating the "why" behind design decisions and showcasing impact through storytelling and data are key.

📌 Application Steps

To apply for this Senior Product Designer position:

• Submit your application through the Flatiron Health careers portal.

• Curate Your Portfolio: Select 2-3 of your most impactful case studies that best showcase your experience with complex workflows, user-centered design, and any relevant healthcare or AI design experience. Tailor your presentation to highlight the specific skills and experiences Flatiron Health is seeking.

• Optimize Your Resume: Ensure your resume clearly highlights your years of experience, specific design skills (UCD, research, prototyping, AI tools), experience with complex workflows, and any relevant industry experience. Use keywords from the job description.

• Prepare Your Presentation: Practice walking through your portfolio case studies. Be ready to explain your process, design rationale, and the impact of your work. Prepare specific examples of how you've used AI design tools and managed stakeholder relationships.

• Research Flatiron Health: Understand their mission, products (especially OncoEMR), and company values. Be prepared to articulate why you are passionate about their work and how your skills align with their goals for improving cancer care.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.