Senior Digital UX Designer - Chronic Care Program

📍 Job Overview

Job Title: Senior Digital UX Designer - Chronic Care Program

Company: Coloplast A/S

Location: Humlebæk, Denmark

Job Type: Full-time

Category: Digital Product Design / User Experience (UX) Operations

Date Posted: November 5, 2025

Experience Level: 5-10 Years

Remote Status: On-site

🚀 Role Summary

• Lead international development teams in shaping digital solutions for intimate healthcare needs, focusing on the Chronic Care program.

• Drive user experience (UX) quality and establish comprehensive UX visions aligned with the company's mission and commercial strategy.

• Integrate e-commerce initiatives with patient engagement programs to create seamless, user-centered consumer offerings.

• Develop and govern design systems, ensuring consistency and high quality across all digital platforms.

📝 Enhancement Note: While the role is Senior Digital UX Designer, its focus on product strategy, integration of e-commerce with engagement programs, and leading international teams positions it within a broader "Operations" context, specifically Digital Product Operations and UX Operations. This role requires strategic thinking beyond pure design execution, involving process definition, cross-functional alignment, and driving digital transformation initiatives, which are core to operations functions.

📈 Primary Responsibilities

• Lead international development teams (8-10 people) in the creation of innovative digital solutions for chronic patients, ensuring user-centered design principles are paramount.

• Oversee and elevate UX quality across all digital products, developing and implementing design guidelines and best practices for user experience.

• Collaborate with marketing and commercial teams to strategically align e-commerce efforts with patient engagement programs, fostering a cohesive and impactful user journey.

• Govern the ongoing development and maintenance of the Design System for web, ensuring its adoption and effectiveness across digital products.

• Conduct thorough user research, gather qualitative and quantitative feedback, and perform data-driven analysis to identify customer pain points and unmet needs, translating insights into actionable design improvements.

• Establish and enforce design standards, methodologies, and best practices for user experience across all digital platforms, ensuring consistency, accessibility, and overall quality.

• Act as the primary liaison between design teams and non-technical stakeholders, facilitating clear communication and alignment on user experience objectives and best practices.

• Drive digital transformation initiatives, contributing to Coloplast's ambitious digital and technology agenda as outlined in the new 5-year strategy.

📝 Enhancement Note: The responsibilities highlight a significant operational component: governing design systems, establishing best practices, bridging communication gaps between technical and non-technical teams, and driving strategic digital transformation. This goes beyond typical design execution, requiring a strong operational mindset for process management, standardization, and strategic implementation.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's or Master's degree in Design, Human-Computer Interaction (HCI), Psychology, Computer Science, or a related field is typically expected for a Senior UX Designer role.

Experience: 5-10 years of progressive experience in UX design, with a strong emphasis on digital products and e-commerce environments. Experience leading cross-functional teams and projects in an agile setting is crucial.

Required Skills:

• <strong>UX Design Expertise:</strong> Deep understanding of user-centered design principles, methodologies, and best practices.

• <strong>E-Commerce UX:</strong> Proven experience designing and optimizing user experiences within e-commerce platforms.

• <strong>Design Systems Proficiency:</strong> Demonstrated experience in working with, developing, or governing design systems.

• <strong>Stakeholder Management:</strong> Excellent ability to manage relationships and communicate effectively with diverse stakeholders, including non-technical teams.

• <strong>User Research & Data Analysis:</strong> Skilled in conducting user research, gathering feedback, and utilizing data-driven analysis to inform design decisions.

• <strong>Accessibility Standards:</strong> Strong understanding of accessibility standards (e.g., WCAG) and best practices for inclusive design.

• <strong>Agile Methodologies:</strong> Experience working within agile development environments and leading cross-functional teams in such settings.

• <strong>Cross-Functional Team Leadership:</strong> Ability to inspire, guide, and lead diverse teams towards project objectives.

Preferred Skills:

• Experience in the medical technology or healthcare industry.

• Familiarity with international markets and user needs.

• Knowledge of front-end development principles and capabilities.

• Experience with user journey mapping and service design.

• Proficiency in advanced UX research techniques.

📝 Enhancement Note: The emphasis on leadership, stakeholder management, and driving strategic initiatives suggests that candidates with experience in operationalizing design processes and scaling design practices will be highly valued. The "5-10 years" experience level, combined with the responsibilities, indicates a need for candidates who can not only design but also manage, strategize, and influence.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• <strong>Case Studies Showcasing Impact:</strong> A portfolio demonstrating a strong track record of successful UX design projects, particularly within e-commerce or digital product development. Each case study should clearly outline the problem, your role, the design process, key decisions, and quantifiable outcomes (e.g., improved conversion rates, user satisfaction scores, task completion times).

• <strong>Design System Contribution/Governance:</strong> Examples of involvement with design systems, whether contributing components, defining guidelines, or overseeing their implementation and evolution.

• <strong>User Research & Iteration:</strong> Evidence of user research methodologies employed and how insights were translated into iterative design improvements.

Process Documentation:

• Demonstrate your ability to define and document design processes, including user research protocols, design review procedures, and design system governance workflows.

• Showcase how you have implemented or improved design processes to enhance efficiency, consistency, and quality within a team or organization.

• Highlight experience in creating and maintaining design standards and best practices that can be adopted across multiple digital products.

📝 Enhancement Note: For a Senior UX Designer role with operational responsibilities, the portfolio is critical. It needs to go beyond showcasing visual design. Candidates should be prepared to discuss the processes they followed, the systems they worked within (like design systems), and the impact their work had on business objectives and user experience metrics. This demonstrates an understanding of how design integrates into the broader product development and business operations.

💵 Compensation & Benefits

Salary Range: For a Senior Digital UX Designer in Denmark with 5-10 years of experience, particularly in a large international company like Coloplast, the estimated annual salary range is approximately DKK 550,000 - 750,000 (approximately €73,500 - €100,500). This range can vary based on specific experience, qualifications, and negotiation.

Benefits:

• Competitive salary and potential for performance-based bonuses.

• Comprehensive health and medical benefits package.

• Pension scheme contributions.

• Generous paid time off (vacation days and public holidays).

• Opportunities for professional development, training, and attending industry conferences.

• Access to Coloplast's employee assistance program.

• Potential for international travel (estimated 30-40 days per year).

• Relocation assistance may be available for international candidates.

Working Hours: Standard full-time working hours are approximately 40 hours per week. Coloplast operates in an agile environment, which may offer some flexibility in daily scheduling while maintaining core collaboration hours.

📝 Enhancement Note: Salary estimation is based on data from Danish job boards and international salary aggregators for similar roles in the Copenhagen/Greater Copenhagen area, adjusted for experience level and industry (medical technology). Benefits are standard for a large, publicly traded company in Denmark.

🎯 Team & Company Context

🏢 Company Culture

Industry: Medical Technology / Healthcare. Coloplast is a global leader in developing and marketing products and services that make life easier for people with intimate healthcare needs.

Company Size: Approximately 16,000 employees globally. This indicates a large, established organization with structured processes and significant resources, but also potential for innovation and impact within specific programs.

Founded: 1957. With a long history, Coloplast has a stable foundation and established market presence, now focusing on strategic growth through digital transformation.

Team Structure:

• The role sits within the Digital, Data & IT (DD&IT) organization, specifically in the eCommerce & Digital Products department.

• You will lead international development teams of 8-10 people, working closely with product owners.

• Collaboration is expected across various departments, including marketing, commercial teams, and other digital product teams.

Methodology:

• Coloplast is committed to an ambitious digital and technology agenda, with significant investments in new transformational technology programs.

• The company operates with an agile methodology, emphasizing collaboration, iterative development, and responsiveness to user needs.

• A data-driven approach is central to understanding customer pain points and driving improvements.

• Focus on "Impact through technology" underscores a commitment to leveraging digital solutions for tangible business and patient outcomes.

Company Website: https://www.coloplast.com/

📝 Enhancement Note: The company's mission to improve the lives of people with intimate healthcare needs is a strong cultural anchor. The "Impact4" strategy and significant digital investment signal a forward-thinking culture that values innovation and technological advancement. The size of the company suggests a need for strong process adherence and cross-functional alignment to drive initiatives effectively.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior-level position within the Digital Product Design and UX function. It signifies a role with significant responsibility for leading projects, influencing strategy, and mentoring junior team members. The "Senior" title implies a need for independent work, strategic thinking, and a proactive approach to problem-solving.

Reporting Structure: You will lead international development teams and report to the Head of eCommerce & Digital Products. This position requires effective communication and collaboration with product owners and other senior leaders within the DD&IT organization.

Operations Impact: The role has a direct impact on the user experience of chronic care patients, influencing engagement, satisfaction, and potentially adherence to treatment through digital solutions. By integrating e-commerce and engagement programs, the role also contributes to commercial success and scalability within Coloplast's global operations. The focus on digital transformation means this role is at the forefront of shaping the company's future customer interactions and operational efficiency.

Growth Opportunities:

• <strong>Leadership Progression:</strong> Potential to move into roles with broader scope, such as Head of UX for a specific division, a Digital Product Manager, or a lead role in other transformational technology programs.

• <strong>Strategic Influence:</strong> Opportunity to shape the long-term UX vision for Coloplast's digital products and contribute significantly to the company's strategic direction in digital transformation.

• <strong>Skill Specialization:</strong> Deepen expertise in areas like design system governance, accessibility, or specific patient engagement technologies.

• <strong>Cross-Functional Exposure:</strong> Gain extensive experience working across marketing, commercial, and IT functions, building a holistic understanding of business operations.

• <strong>Mentorship:</strong> Opportunity to mentor and guide junior designers and development teams, developing leadership and coaching skills.

📝 Enhancement Note: The role's emphasis on leading teams, driving strategy, and impacting digital transformation suggests a clear path for career advancement within Coloplast's growing digital organization. Candidates should look for opportunities to demonstrate strategic thinking and leadership potential to leverage these growth paths.

🌐 Work Environment

Office Type: The role is based at Coloplast's headquarters in Humlebæk, Denmark. This implies a professional, corporate office environment that likely supports collaboration and innovation.

Office Location(s): Humlebæk, Denmark. This location is part of the Greater Copenhagen area, offering a high quality of life and access to a skilled talent pool.

Workspace Context:

• The environment is described as agile and international, fostering collaboration among diverse teams.

• As a Senior Designer, you will likely have access to modern design tools and technologies necessary for UX research, wireframing, prototyping, and design system management.

• Opportunities for interaction with product owners, fellow UX designers, and cross-functional stakeholders are integral to the role.

Work Schedule: The standard working hours are approximately 40 per week. While agile, the on-site nature suggests a structured work environment with core collaboration hours, balanced with the flexibility inherent in agile processes. The travel requirement (30-40 days/year) indicates a need for adaptability and effective time management across different locations.

📝 Enhancement Note: The on-site requirement in Humlebæk, Denmark, suggests a preference for in-person collaboration and team integration. For candidates outside Denmark, understanding relocation support and the general work culture in Denmark would be beneficial.

📄 Application & Portfolio Review Process

Interview Process:

• <strong>Initial Screening:</strong> A review of your resume and portfolio to assess suitability for the role.

• <strong>Hiring Manager Interview:</strong> Discussion with Carolina Mera (Head of eCommerce & Digital Products) to understand your experience, leadership style, and alignment with the team's vision. Focus on your experience leading teams and driving UX strategy.

• <strong>Portfolio Presentation & Case Study:</strong> A dedicated session where you will present selected case studies from your portfolio, detailing your process, problem-solving approach, and the impact of your work. Be prepared to discuss your experience with design systems and e-commerce UX.

• <strong>Team/Cross-Functional Interview:</strong> Meetings with other product owners, UX designers, and potentially key stakeholders from marketing or commercial teams to assess collaboration skills, cultural fit, and technical acumen.

Portfolio Review Tips:

• <strong>Curate Strategically:</strong> Select 2-3 impactful case studies that best showcase your Senior-level UX design skills, e-commerce experience, and leadership in driving design systems or user-centered initiatives.

• <strong>Emphasize Process & Impact:</strong> For each case study, clearly articulate the problem statement, your specific role and contributions, the methodologies (user research, prototyping, testing), key design decisions and their rationale, and quantifiable results (metrics, KPIs).

• <strong>Highlight Design System Experience:</strong> If applicable, dedicate a section or case study to your work with design systems, showcasing your understanding of governance, component design, and scalability.

• <strong>Tell a Story:</strong> Present your work as a narrative, demonstrating your problem-solving process and how you navigated challenges to achieve successful outcomes.

Challenge Preparation:

• Be prepared for a potential design exercise or a discussion around a hypothetical problem relevant to Coloplast's chronic care program.

• Focus on demonstrating your strategic thinking, user empathy, and ability to translate business needs into user-centered solutions.

• Practice articulating your thought process clearly and concisely, as if you were presenting to a mixed audience of designers and business stakeholders.

📝 Enhancement Note: The emphasis on leading teams and driving strategy means interviewers will be assessing not just design skills but also leadership potential and operational acumen. The portfolio presentation is a critical opportunity to showcase this.

🛠 Tools & Technology Stack

Primary Tools:

• <strong>UX/UI Design Software:</strong> Proficiency in industry-standard tools such as Figma, Sketch, Adobe XD, InVision, or similar for wireframing, prototyping, and UI design.

• <strong>Prototyping Tools:</strong> Experience with tools for creating interactive prototypes to test user flows and gather feedback.

Analytics & Reporting:

• <strong>Web Analytics:</strong> Experience with tools like Google Analytics, Adobe Analytics, or similar for tracking user behavior, conversion rates, and engagement metrics.

• <strong>User Feedback Tools:</strong> Familiarity with platforms for collecting and analyzing user feedback (e.g., Hotjar, SurveyMonkey, UserTesting.com).

CRM & Automation:

• While not directly a CRM role, understanding how UX integrates with customer journeys managed by CRM systems is beneficial.

• Familiarity with marketing automation platforms and their user-facing components may be advantageous.

• Experience with content management systems (CMS) for web platforms.

📝 Enhancement Note: While specific tools aren't listed, the role implies a need for strong proficiency in modern UX/UI design and prototyping software. Experience with analytics for data-driven design decisions is also crucial. Companies of Coloplast's size often use enterprise-level tools, so broad familiarity is key.

👥 Team Culture & Values

Operations Values:

• <strong>User-Centricity:</strong> A deep commitment to understanding and serving the needs of patients with intimate healthcare challenges.

• <strong>Innovation & Impact:</strong> Driving digital transformation and creating solutions that make a tangible difference in users' lives and the company's performance.

• <strong>Collaboration:</strong> Working effectively across diverse, international teams to achieve shared goals.

• <strong>Agility & Adaptability:</strong> Embracing agile methodologies and being responsive to evolving user needs and business strategies.

Collaboration Style:

• Highly collaborative, working closely with product owners, engineers, marketing, and commercial teams in an agile, international setting.

• Emphasis on clear communication, feedback exchange, and mutual respect across different functions and cultures.

• A culture of continuous learning and improvement, encouraging the sharing of knowledge and best practices.

📝 Enhancement Note: Coloplast's stated values of inclusivity and making life easier for people with intimate healthcare needs are central. The role requires someone who can embody these values and translate them into user-centered digital experiences, fostering a collaborative and impact-driven team environment.

⚡ Challenges & Growth Opportunities

Challenges:

• <strong>Balancing Diverse User Needs:</strong> Designing for a sensitive patient population with varied needs and technical proficiencies requires careful research and empathetic design.

• <strong>Global Consistency vs. Local Relevance:</strong> Ensuring a consistent, high-quality UX across different international markets while respecting local nuances and regulations.

• <strong>Integrating Complex Systems:</strong> Seamlessly merging e-commerce functionalities with patient engagement programs and backend systems.

• <strong>Driving Digital Transformation:</strong> Contributing to a significant organizational shift towards digital-first strategies, which can involve change management and overcoming resistance.

Learning & Development Opportunities:

• <strong>Industry Conferences:</strong> Attending leading UX, digital product, and medical technology conferences to stay abreast of trends and network.

• <strong>Internal Training:</strong> Access to Coloplast's internal training programs on innovation, leadership, and specific technologies.

• <strong>Mentorship Programs:</strong> Opportunities to be mentored by senior leaders or to mentor junior team members.

• <strong>Cross-Functional Projects:</strong> Gaining exposure to different business functions and contributing to strategic initiatives that broaden your skill set.

• <strong>Advanced UX Techniques:</strong> Developing expertise in areas like service design, ethical design, or advanced user research methodologies.

📝 Enhancement Note: The challenges presented offer significant opportunities for professional growth. By tackling these, candidates can develop robust problem-solving skills, strategic foresight, and a deep understanding of the medical technology sector's operational complexities.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to advocate for user-centered design principles when faced with conflicting business priorities. How did you approach it, and what was the outcome?" (Assesses advocacy, negotiation, and user focus).

• "How would you approach developing and governing a design system for a complex international organization like Coloplast? What are the key considerations for scalability and adoption?" (Assesses strategic thinking, process design, and system management).

• "Walk us through a successful e-commerce UX project you led. What were the key challenges, your process, and the measurable results?" (Assesses end-to-end project leadership, e-commerce UX expertise, and impact measurement).

Company & Culture Questions:

• "What excites you about Coloplast's mission and its 'Impact4' strategy?" (Assesses alignment with company values and strategic vision).

• "How do you see UX contributing to better patient outcomes in the chronic care space?" (Assesses understanding of the industry and the role's impact).

Portfolio Presentation Strategy:

• <strong>Structure:</strong> Begin with an overview of your career and key strengths, then dive into 2-3 selected case studies. For each case study, follow a clear narrative: problem, your role, process, solutions, and results.

• <strong>Highlight Operational Aspects:</strong> Emphasize how you managed processes, collaborated with stakeholders, utilized data, and contributed to the overall product development lifecycle, not just the visual design.

• <strong>Quantify Impact:</strong> Whenever possible, present metrics and KPIs to demonstrate the business and user value of your work (e.g., "increased conversion by X%", "reduced task completion time by Y%", "improved user satisfaction scores by Z points").

• <strong>Design System Focus:</strong> If you have significant design system experience, dedicate a portion of your presentation to discussing its architecture, governance, and impact on efficiency and consistency.

• <strong>Be Prepared to Discuss:</strong> Anticipate questions about your design philosophy, how you handle constructive criticism, your approach to accessibility, and your vision for the future of UX in healthcare.

📝 Enhancement Note: Interview preparation should focus on demonstrating senior-level strategic thinking, leadership capabilities, and a deep understanding of how UX operations contribute to business success, particularly within the healthcare technology sector.

📌 Application Steps

To apply for this Senior Digital UX Designer position:

• Submit your application through the Coloplast Careers portal via the provided URL.

• <strong>Portfolio Customization:</strong> Tailor your portfolio to highlight projects demonstrating strong e-commerce UX, design system experience, user research, and leadership in cross-functional teams. Prioritize case studies that show quantifiable impact.

• <strong>Resume Optimization:</strong> Ensure your resume clearly articulates your 5-10 years of relevant experience, leadership accomplishments, and proficiency in key skills such as UX design, stakeholder management, and agile methodologies. Use keywords from the job description.

• <strong>Interview Preparation:</strong> Practice presenting your portfolio case studies, focusing on your process, decision-making, and the measurable outcomes of your work. Prepare to discuss your approach to user-centered design, collaboration, and driving digital initiatives.

• <strong>Company Research:</strong> Familiarize yourself with Coloplast's mission, values, "Impact4" strategy, and recent digital initiatives. Understand their commitment to patient care and innovation in the medical device industry.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.