Senior Business Information Content Designer

📍 Job Overview

Job Title: Senior Business Information Content Designer

Company: Assurant

Location: Buenos Aires, Argentina

Job Type: Full-Time

Category: Content Operations / Business Process Management

Date Posted: April 20, 2026

Experience Level: Mid-Senior Level (5-10 years)

Remote Status: On-site

🚀 Role Summary

• Lead the design, development, and maintenance of complex business information content, including procedures, guidelines, job aids, and process maps, to drive operational efficiency and accuracy.

• Serve as a subject matter expert and Product Owner for content design documentation, influencing best practices and strategic decisions across the organization.

• Manage end-to-end content design projects, from intake and governance through approval and implementation, ensuring adherence to quality standards and service level agreements (SLAs).

• Collaborate cross-functionally with Subject Matter Experts (SMEs), Process Owners, IT, and leadership teams to enhance workflows, reduce expenses, and improve client satisfaction.

• Drive quality assurance initiatives, conduct audits, and provide mentorship to content design teams to foster continuous improvement and skill development.

📝 Enhancement Note: The title "Senior Business Information Content Designer" strongly implies a role focused on the creation and management of operational documentation, which is critical for Sales Operations, Revenue Operations, and GTM functions. This role is not a typical "content designer" for marketing, but rather for internal processes and client-facing operational guides. The emphasis on procedures, process maps, and efficiency aligns directly with operations.

📈 Primary Responsibilities

• Spearhead the analysis, writing, editing, curation, and publication of high-complexity procedures, guidelines, job aids, process maps, and manuals to enhance productivity and accuracy.

• Act as the GHO Content Design Documentation Product Owner Lead, leveraging best practices to guide documentation decisions for leadership and business partners.

• Lead the creation, assessment, and implementation of best practices for client and system procedures, guidelines, and process maps to optimize business operations.

• Collaborate with SMEs and Process Owners to drive quality improvements and implement enhancements based on audit findings and feedback.

• Play a key role in client manual reviews, audits, and remediation action plans, ensuring documentation accuracy and compliance.

• Lead and collaborate with Intake & Governance, IT, and Operations leadership to create efficient workflow processes, aiming to reduce costs and decrease SLAs for content design services.

• Manage the entire procedure change request lifecycle, from intake through approval by Operations leadership, Account Executives, and Client Services, to final SmartFlow business rules assessment.

• Develop and maintain training department documentation, ensuring user-friendliness and alignment with division-specific guidelines.

• Execute content design documentation conversions, including user acceptance testing (UAT), and provide input for system enhancements and new designs.

• Develop and maintain flowcharts that align with Standard Operating Procedures (SOPs) and other critical operational documents.

• Lead the design and development of intricate procedures, guidelines, grids, tables, charts, job aids, process maps, and comprehensive manuals.

• Compile and convert legacy project files (e.g., Microsoft 365, ServiceNow) to modern knowledge base platforms like Adobe RoboHelp, ensuring formatted HTML pages, images, and effective search functionality.

• Convert existing procedures into process maps to serve as standard operational reference guides for leadership, clients, and third-party vendors.

• Transform procedures into concise job aids to facilitate process efficiencies and provide self-help resources.

• Compile, assess, and convert procedures into scripts for e-Video production to enhance training and communication.

• Ensure consistency in content design across all deliverables through rigorous review and adherence to style guides.

• Facilitate and actively participate in team, departmental, and business partner conference calls and meetings, contributing to strategic discussions.

• Coach and mentor team members, particularly during UAT phases for software deployments, upgrades, and decommissioning projects.

• Participate in quality assessments of content design tools and evaluate product readiness for release.

• Conduct quality audits of content designers' work, identify improvement opportunities, and provide actionable recommendations to management.

• Provide coaching and feedback to content designers based on audit results, serving as an on-the-job training mentor for new hires.

• Assist leadership in auditing formative and summative evaluation tools and activities performed by content designers.

• Perform formative and summative evaluations of content effectiveness, conduct usability tests, and create evaluation measures for complex, multi-departmental content projects.

• Collaborate with Operations Analysts on data analytics, including data collection, analysis, and report maintenance.

📝 Enhancement Note: The responsibilities list is extensive and covers a broad spectrum of documentation and process management. For a candidate targeting operations roles, it's crucial to highlight how these tasks directly impact operational efficiency, cost reduction, SLA improvement, and risk mitigation – all core tenets of Revenue Operations, Sales Operations, and GTM strategy. The mention of "SmartFlow business rules assessment" and "Intake & Governance" points to structured operational processes.

🎓 Skills & Qualifications

Education:

Experience:

• A minimum of 3+ years of experience in leading projects, teams, or significant process initiatives.

• A minimum of 5+ years of dedicated experience in technical writing or content design services.

Required Skills:

• Technical Writing & Content Development: Proven ability to create, edit, and manage complex documentation, including procedures, guidelines, job aids, and manuals, with a focus on clarity and accuracy.

• Process Mapping & Workflow Design: Expertise in developing process maps and flowcharts to visualize, analyze, and optimize business workflows.

• Project Management: Demonstrated experience in managing content design projects from initiation to completion, including planning, resource allocation, and timeline adherence.

• Quality Assurance & Auditing: Strong background in conducting quality audits, identifying areas for improvement, and implementing corrective actions for documentation and processes.

• Risk Management & Compliance: Understanding of risk management principles and compliance requirements relevant to business operations and documentation standards.

• Collaboration & Communication: Excellent interpersonal and communication skills to effectively collaborate with SMEs, leadership, and cross-functional teams.

• Mentoring & Coaching: Ability to coach and mentor team members, providing constructive feedback and on-the-job training.

• System Conversion & Migration: Experience with converting documentation between different platforms (e.g., Microsoft 365/ServiceNow to Adobe RoboHelp), including HTML formatting.

Preferred Skills:

• SSP Client Experience: Prior experience working with Standard Operating Procedures (SOPs) for SSP clients is highly preferred for the SSP position and a valuable asset for legacy roles.

• Adobe RoboHelp Proficiency: Hands-on experience with Adobe RoboHelp for knowledge base creation and maintenance.

• ServiceNow & Microsoft 365: Familiarity with these platforms for content creation, migration, or workflow management.

• Data Analytics & Reporting: Ability to collect, analyze data, and contribute to reporting efforts, collaborating with Operations Analysts.

• User Acceptance Testing (UAT): Experience in leading or participating in UAT for software deployments and upgrades.

• E-Video Scripting: Capability to translate complex procedures into scripts for e-Video content.

📝 Enhancement Note: The experience requirements blend leadership, technical writing, and quality/risk management. For operations candidates, frame the "leading projects, teams, or process" experience in terms of driving operational improvements and efficiency gains. The "SSP clients" mention is a specific domain knowledge that could be a significant differentiator.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Process Improvement Case Studies: Present detailed case studies showcasing your involvement in analyzing existing processes, identifying inefficiencies, and implementing documentation or workflow changes that led to measurable improvements (e.g., reduced cycle time, increased accuracy, cost savings).

• Documentation Examples: Include diverse examples of created content, such as complex procedure manuals, clear job aids, comprehensive process maps, and user guides, demonstrating your ability to tailor content to different audiences and purposes.

• System Conversion Projects: Highlight any projects where you were responsible for migrating or converting documentation between systems (e.g., from Microsoft 365 or ServiceNow to a knowledge base like Adobe RoboHelp), detailing the scope, challenges, and outcomes.

• Quality Assurance & Audit Deliverables: Showcase examples of quality audits you've conducted, including your methodology, findings, and the recommendations made to improve content designer performance or documentation quality.

Process Documentation:

• Workflow Design & Optimization: Demonstrate your ability to design, document, and optimize complex operational workflows using tools like process maps and flowcharts.

• Implementation & Automation: Provide evidence of contributing to the implementation of new documentation systems or processes, including UAT and feedback for system enhancements.

• Measurement & Performance Analysis: Show how you've used data analytics to assess the effectiveness of documentation, measure performance against SLAs, and inform future content strategy.

📝 Enhancement Note: For a role focused on "Business Information Content Designer," a portfolio is crucial. The emphasis should be on demonstrating impact through documentation and process improvement, not just the volume or complexity of content created. Operations candidates should highlight their ability to quantify improvements.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Comprehensive Health Insurance: Coverage for medical, dental, and vision care.

• Retirement Savings Plan: Contributions or matching for retirement planning.

• Paid Time Off: Generous vacation days, sick leave, and public holidays.

• Professional Development: Opportunities for training, workshops, and certifications in content design, project management, and relevant operational tools.

• Life Insurance: Financial protection for employees and their families.

• Employee Assistance Program (EAP): Support services for personal and work-related challenges.

• Potential for Performance Bonuses: Based on individual and company performance.

Working Hours:

• Standard full-time work week, typically 40 hours. While the role is on-site, Assurant may offer some flexibility in terms of start and end times, subject to team and business needs, ensuring operational coverage and collaboration.

📝 Enhancement Note: Salary ranges for Argentina can vary significantly. The provided estimate is based on general market research for similar roles and adjusted for the local economy. It's crucial for candidates to research current Argentinian market rates for senior operational/technical roles. Benefits are standard for a large corporation and tailored to reflect common offerings.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services & Insurance (specifically, Assurant focuses on insurance, extended protection, and risk management solutions for consumers and businesses). This industry context means a strong emphasis on regulatory compliance, accuracy, and clear communication for both internal processes and customer-facing information.

Company Size: Assurant is a large, global corporation with thousands of employees worldwide. This implies established processes, hierarchical structures, and opportunities for structured career progression, but also potentially more bureaucracy.

Founded: Assurant was founded in 1895. This long history suggests a stable organization with deep roots in its industry, likely possessing robust operational frameworks and a culture that values experience and reliability.

Team Structure:

• The role likely sits within a larger Operations or Business Support function, possibly part of a dedicated Content Design, Process Improvement, or Knowledge Management team.

• Reporting structure will likely be to a Manager or Director of Content Design, Operations, or Business Process Management.

Methodology:

• Data Analysis & Insights: The role requires collaboration with Operations Analysts, indicating a data-driven approach to understanding content effectiveness and identifying areas for improvement.

• Workflow Planning & Optimization: A core function involves designing, documenting, and optimizing workflows to enhance efficiency, reduce costs, and improve SLAs.

• Automation & Efficiency Practices: The mention of converting content and managing system integrations (e.g., ServiceNow to RoboHelp) points to an adoption of automation and efficiency-focused practices.

Company Website: https://www.assurant.com/

📝 Enhancement Note: Assurant's industry (financial services/insurance) necessitates a high degree of precision, compliance, and clarity in all documentation. Operations professionals in this environment must be detail-oriented and understand the regulatory landscape. The company's size and age suggest a need for candidates who can navigate established processes and contribute to continuous improvement within a structured framework.

📈 Career & Growth Analysis

Operations Career Level: This is a "Senior" level position, indicating a need for seasoned professionals with significant experience (5+ years in technical writing/content design) and demonstrated leadership capabilities (3+ years in project/team leadership). The role involves not just creation but also strategic influence and mentorship.

Reporting Structure: The Senior Business Information Content Designer will likely report to an Operations Manager or Director responsible for documentation, process excellence, or knowledge management. They will be expected to lead initiatives and mentor junior team members, acting as a key contributor within the operational framework.

Operations Impact: This role directly impacts operational efficiency by creating clear, accurate, and accessible documentation that reduces errors, streamlines processes, and improves training effectiveness. This, in turn, contributes to cost savings, faster service delivery (reduced SLAs), and enhanced client satisfaction, all of which are critical metrics for revenue operations and GTM success.

Growth Opportunities:

• Specialization in Operations Documentation: Deepen expertise in specific areas of financial services or insurance operations documentation, becoming a go-to expert for complex procedural guides and knowledge bases.

• Process Improvement Leadership: Transition into roles focused more broadly on business process re-engineering, operations management, or driving Lean/Six Sigma initiatives within the company.

• Knowledge Management Strategy: Evolve into a Knowledge Management lead, responsible for the overall strategy, architecture, and implementation of the company's knowledge platforms and content governance.

• Team Leadership: Progress to a management role, leading a team of content designers, technical writers, or business analysts, with responsibility for team performance, development, and strategic planning.

• Cross-Functional Mobility: Leverage strong process understanding and communication skills to move into roles within GTM Operations, Project Management, or Business Analysis teams.

📝 Enhancement Note: The "Senior" title and the blend of technical writing, project leadership, and quality assurance suggest a role that is both deep in its specialization and broad in its potential impact. Growth opportunities should be framed around advancing within operations or leveraging these skills for broader GTM strategic roles.

🌐 Work Environment

Office Type: This is an on-site role, indicating a traditional office-based work environment. This allows for direct collaboration, team interaction, and access to physical resources.

Office Location(s): Buenos Aires, Argentina. This implies working within the Argentinian business context, potentially with a team of local colleagues and collaborating with global teams remotely.

Workspace Context:

• Collaborative Environment: The office setting will facilitate face-to-face meetings, brainstorming sessions, and ad-hoc discussions with colleagues, SMEs, and leadership, crucial for complex documentation projects.

• Operations Tools & Technology: Access to Assurant's standard suite of operational tools, including potentially shared drives, internal communication platforms (like Teams or Slack), project management software, and the specific content development tools mentioned (Adobe RoboHelp, Microsoft 365, ServiceNow).

• Team Interaction: Opportunities for regular interaction within the content design team, with operations analysts, and with business partners from various departments, fostering a cohesive and responsive operational unit.

Work Schedule:

• A standard 40-hour work week is expected for this full-time, on-site position. While direct oversight is typical, a senior role might offer some flexibility in daily start/end times, provided it aligns with team collaboration needs and project deadlines. The focus is on delivering results and meeting operational targets.

📝 Enhancement Note: For an on-site role, emphasize the benefits of direct collaboration and team cohesion, which are often valued in operations for complex problem-solving and efficient workflow management.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or HR representative will likely conduct an initial phone screen to assess basic qualifications, role understanding, and cultural fit.

• Hiring Manager Interview: A more in-depth discussion with the hiring manager focusing on your experience in technical writing, project leadership, process improvement, and quality assurance within an operational context. Be prepared to discuss specific examples.

• Skills Assessment/Portfolio Review: This is a critical stage. You will likely be asked to present your portfolio, discussing 1-2 key projects that demonstrate your ability to manage complex documentation, lead initiatives, and drive process improvements. Expect technical questions about content design tools and methodologies.

• Team/Peer Interview: An opportunity to meet potential colleagues or cross-functional partners. This assesses collaboration style, communication skills, and how you might integrate into the team dynamics.

• Final Interview: Potentially with a higher-level leader (e.g., Director) to confirm suitability, strategic alignment, and long-term potential.

Portfolio Review Tips:

• Highlight Operations Impact: For each project, clearly articulate the business problem, your specific role and contributions, the solution implemented (documentation/process), and most importantly, the quantifiable results (e.g., reduced errors, improved efficiency, cost savings, faster SLAs).

• Structure Your Narrative: Use the STAR method (Situation, Task, Action, Result) to frame your project discussions. For documentation projects, focus on the "why" behind your design choices.

• Demonstrate Tool Proficiency: Be ready to discuss your experience with the mentioned tools (Adobe RoboHelp, ServiceNow, Microsoft 365) and how you leveraged them to achieve project goals.

• Showcase Leadership & Mentorship: If presenting a project where you led a team or mentored others, highlight your leadership approach and the outcomes of your guidance.

• Tailor to Assurant's Context: Research Assurant's business and industry. Frame your experience in terms of how you can address challenges in financial services or insurance operations.

Challenge Preparation:

• Process Documentation Challenge: You might be given a complex process description and asked to create a concise job aid, a process map, or outline key procedures. Focus on clarity, accuracy, and efficiency in your output.

• Content Audit Scenario: You could be presented with a piece of existing documentation and asked to audit it for clarity, accuracy, and compliance, providing recommendations for improvement.

• Project Plan Outline: For a hypothetical content design project, you might be asked to outline a project plan, including key milestones, potential risks, and resource considerations.

📝 Enhancement Note: The emphasis on a portfolio, skills assessment, and potential challenges underscores the practical, results-oriented nature of this role. Candidates should prepare to show their capabilities, not just tell about them.

🛠 Tools & Technology Stack

Primary Tools:

• Adobe RoboHelp: Essential for technical writing, creating online help systems, knowledge bases, and manuals with advanced features like search, navigation, and content management.

• Microsoft 365 Suite: Includes Word (for document creation), Excel (for data analysis and reporting), PowerPoint (for presentations), and potentially SharePoint for document collaboration and management.

• ServiceNow: Likely used for IT Service Management, including workflow automation, incident/request management, and potentially as a source for migrating legacy documentation.

• Process Mapping Tools: Software such as Visio, Lucidchart, or similar tools for creating flowcharts and process maps.

Analytics & Reporting:

• Excel: For data analysis, report generation, and basic statistical functions.

• Business Intelligence (BI) Tools (Potential): While not explicitly mentioned, experience with tools like Power BI or Tableau could be beneficial for contributing to data analytics efforts with Operations Analysts.

• Reporting Features within Content Tools: Adobe RoboHelp and ServiceNow may have built-in reporting capabilities for content usage or process flow tracking.

CRM & Automation:

• ServiceNow: As mentioned, it plays a role in workflow automation and efficiency.

• Integration Tools (Potential): Understanding how content management systems integrate with other business systems (e.g., CRM, ERP) can be an advantage.

📝 Enhancement Note: Proficiency in Adobe RoboHelp is a key technical requirement highlighted by the conversion responsibilities. Understanding how these tools integrate and support broader operational workflows is crucial for candidates.

👥 Team Culture & Values

Operations Values:

• Accuracy & Precision: A fundamental value in financial services and insurance, ensuring all documentation is error-free and compliant.

• Efficiency & Optimization: A drive to streamline processes, reduce costs, and improve service delivery through effective documentation and workflows.

• Collaboration & Partnership: Working effectively with diverse teams to gather information, validate content, and ensure alignment across departments.

• Continuous Improvement: A mindset of constantly seeking ways to enhance documentation quality, process effectiveness, and team performance.

• Client Focus: Ensuring that all operational content ultimately supports excellent client service and experience.

Collaboration Style:

• Cross-Functional Integration: Expected to actively engage with SMEs, IT, Operations leadership, and business partners, bridging information gaps and ensuring documentation meets diverse needs.

• Process Review Culture: Participating in regular reviews of documentation and processes, providing and receiving constructive feedback to drive iterative improvements.

• Knowledge Sharing: A willingness to share expertise, mentor junior team members, and contribute to a collective understanding of best practices in content design and operations.

📝 Enhancement Note: The culture likely emphasizes a blend of rigorous adherence to standards (due to industry) and a proactive approach to efficiency and improvement. Candidates should demonstrate an understanding of both.

⚡ Challenges & Growth Opportunities

Challenges:

• Managing Complex Information: Synthesizing vast amounts of technical and procedural information from multiple sources into clear, concise, and actionable content.

• Stakeholder Alignment: Gaining consensus and buy-in from diverse stakeholders with varying priorities and levels of technical understanding.

• Tool Migration & Integration: Navigating the complexities of converting content between systems and ensuring seamless integration with existing operational platforms.

• Balancing Speed and Quality: Meeting tight deadlines for documentation requests while maintaining high standards of accuracy and usability.

• Keeping Pace with Process Changes: Ensuring documentation remains up-to-date as business processes and systems evolve rapidly.

Learning & Development Opportunities:

• Advanced Content Design Techniques: Training in specialized areas of technical writing, information architecture, and user experience design for documentation.

• Process Improvement Methodologies: Opportunities to learn and apply methodologies like Lean or Six Sigma to further enhance operational processes.

• Project Management Certification: Pursuing certifications like PMP or Agile Scrum Master to formalize project leadership skills.

• Industry-Specific Knowledge: Deepening understanding of financial services and insurance operations, compliance, and regulatory requirements.

• Mentorship Programs: Participating in or leading mentorship initiatives to develop leadership and coaching skills.

📝 Enhancement Note: Highlighting challenges demonstrates an understanding of the role's complexities, while growth opportunities show ambition and a commitment to continuous learning, which are attractive to employers.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to simplify a highly technical or complex process for a non-technical audience. What was your approach, and what was the outcome?" (Focus on your process simplification and audience adaptation skills.)

• "How do you ensure consistency and accuracy across a large volume of documentation managed by multiple contributors?" (Prepare to discuss governance, style guides, and review processes.)

• "Walk me through a project where you led the conversion of documentation from one system to another. What were the key challenges, and how did you overcome them?" (Highlight your project management and technical conversion skills.)

Company & Culture Questions:

• "What do you know about Assurant and its role in the financial services/insurance industry?" (Research Assurant's mission, values, recent news, and product offerings.)

• "How do you see your role in contributing to Assurant's operational efficiency and client satisfaction?" (Connect your content design and process improvement skills to business outcomes.)

Portfolio Presentation Strategy:

• Select Impactful Projects: Choose 2-3 projects that best showcase your senior-level capabilities, leadership, and quantifiable results.

• Focus on Process & Results: For each project, clearly articulate the business problem, your specific actions (especially leadership/mentorship), the documentation/process solution, and the impact (metrics!).

• Be Ready for Technical Deep Dives: Prepare to discuss your experience with Adobe RoboHelp, ServiceNow, and other tools, explaining how you used their features to achieve project objectives.

• Demonstrate Problem-Solving: Frame 1-2 projects around significant challenges you faced and how you strategically overcame them.

• Practice Your Narrative: Rehearse your presentation to ensure it flows logically, stays within time limits, and clearly communicates your value proposition.

📝 Enhancement Note: Interview preparation should focus on demonstrating how your skills directly address the core responsibilities and challenges of the role, with a strong emphasis on quantifiable results and operational impact.

📌 Application Steps

To apply for this Senior Business Information Content Designer position:

• Submit your application through the Assurant Careers portal link provided.

• Curate Your Operations Portfolio: Select 2-3 key projects that demonstrate your experience in technical writing, process mapping, project leadership, and quality assurance. Ensure each project clearly outlines the challenge, your role, the solution (documentation/process), and measurable business outcomes.

• Tailor Your Resume: Update your resume to highlight keywords relevant to this role, such as "Technical Writing," "Content Design," "Process Improvement," "Project Management," "Quality Assurance," "Workflow Optimization," "Adobe RoboHelp," and any specific industry experience (e.g., financial services, insurance). Quantify your achievements wherever possible.

• Prepare Your Portfolio Presentation: Practice walking through your selected portfolio projects, focusing on your strategic contributions, leadership, and the impact on operational efficiency, cost reduction, or SLA improvements. Be ready to discuss your methodology and tool usage.

• Research Assurant: Familiarize yourself with Assurant's company mission, values, industry position, and recent news. Understand their focus on insurance and financial services and how clear, accurate information supports their business objectives.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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