Retail full time framer

📍 Job Overview

Job Title: Retail Full-Time Framer

Company: Michaels Stores

Location: Store- 600 Center St, Ste 7, Fort Walton Beach, Florida, United States

Job Type: FULL_TIME

Category: Retail Operations / Customer Service

Date Posted: 2026-03-31

Experience Level: 0-2 Years

Remote Status: On-site

🚀 Role Summary

• Drive customer engagement and sales within the Custom Framing department by building strong customer relationships and providing expert framing solutions.

• Execute sales and production targets, ensuring all framing orders are completed with a high degree of quality and within established timelines.

• Support the Framing Manager by acting in a lead capacity in their absence and assisting with driving Key Performance Indicators (KPIs) for the department.

• Maintain excellent visual merchandising standards for both custom framing and ready-made frame departments, ensuring a well-stocked and organized shopping environment.

• Provide exceptional customer service throughout the store, assisting with product location, checkout, and enrollment in the company's rewards program.

📝 Enhancement Note: This role, while primarily focused on custom framing, requires a well-rounded retail operations skillset, including sales, customer service, merchandising, and operational support. The emphasis on "Elevated ABC Deliver" suggests a structured approach to customer interaction and sales, aiming to build loyalty and drive revenue through personalized service.

📈 Primary Responsibilities

• Adhere strictly to Standard Operating Procedures (SOPs) and company programs to ensure legal compliance and maintain operational standards.

• Implement the "Elevated ABC Deliver" personal designer approach to foster customer relationships and create memorable custom framing solutions.

• Achieve assigned sales and production targets for the Custom Framing department.

• Operate as a lead in the absence of the Framing Manager, ensuring smooth departmental operations.

• Act as a trainer and resource for other team members, sharing knowledge of framing processes and customer service best practices.

• Support the Framing Manager in achieving departmental KPIs through consistent effort and adherence to operational goals.

• Accurately and efficiently complete custom framing orders, ensuring high-quality craftsmanship and on-time delivery.

• Maintain the visual presentation and stock levels of the ready-made frame department, including SISO (Ship-from-Store) and Directed Replenishment processes.

• Deliver friendly and efficient customer service, assisting customers in locating products and providing solutions to their needs.

• Ensure a fast, friendly, and accurate checkout experience while strictly adhering to cash handling standards and procedures.

• Support company-wide shrink and safety programs through vigilant observation and adherence to protocols.

• Interact positively and respectfully with colleagues and customers, promoting a collaborative and inclusive work environment.

• Participate actively in truck un-loading and stocking processes, ensuring adherence to truck standards and budget constraints.

• Engage customers about the benefits of the Rewards program and complete enrollment applications.

• Educate customers on the Voice of Customer (VOC) survey and encourage feedback.

• Assist with and execute Omni-channel processes as required, ensuring a seamless customer experience across all touchpoints.

📝 Enhancement Note: The responsibilities highlight a blend of specialized framing duties and general retail operations. The explicit mention of "Elevated ABC Deliver" and "Voice of Customer" indicates a focus on customer experience metrics and a structured sales methodology. The "lead capacity" responsibility suggests potential for growth within the framing department.

🎓 Skills & Qualifications

Education: High school diploma or equivalent preferred; specialized training in art, design, or fabrication is a plus.

Experience: 0-2 years of experience in a customer-facing retail or service environment.

Required Skills:

• Basic computer skills for point-of-sale (POS) systems, order entry, and basic data management.

• Proficient basic measuring skills with attention to detail for accurate framing specifications.

• Ability to operate framing equipment and tools, including a glass cutter, safely and effectively.

• Strong customer service orientation with a genuine desire to assist customers and build rapport.

• Basic sales acumen to identify customer needs and propose appropriate framing solutions.

• Ability to work effectively in a team environment and collaborate with colleagues.

Preferred Skills:

• Previous retail experience, particularly in a specialty or custom service environment.

• Proven experience in selling products or services, with a focus on consultative selling and solution-oriented approaches.

• Familiarity with visual merchandising principles and the ability to maintain aesthetically pleasing displays.

• Basic understanding of art and design principles, which can enhance customer consultation.

• Experience with POS systems and basic cash handling procedures.

📝 Enhancement Note: The minimal experience requirement (0-2 years) suggests that Michaels is looking for trainable candidates with a strong aptitude for customer service and a willingness to learn the specialized skills of custom framing. The emphasis on "basic" skills indicates that on-the-job training will be a significant component of this role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates are encouraged to highlight any relevant projects or experiences that demonstrate their ability to follow processes, pay attention to detail, and deliver quality results. This could include examples from previous retail roles, personal craft projects, or academic work that showcases precision and creativity.

Process Documentation:

• Understanding and adherence to Standard Operating Procedures (SOPs) is critical. Candidates should be ready to discuss their ability to learn and consistently apply established workflows for order taking, production, and customer service.

• The role involves learning specific framing processes, including material selection, cutting, assembly, and finishing. Demonstrated ability to follow detailed instructions and quality control checks will be important.

• Familiarity with POS systems and order management processes will be beneficial, showcasing an understanding of transaction flow and data accuracy.

📝 Enhancement Note: Given the entry-level nature of the role, formal portfolio requirements are minimal. The focus is on demonstrating an understanding of process adherence and a capacity for learning specialized craft skills. An emphasis on customer consultation and problem-solving during the interview will serve as a proxy for portfolio experience.

💵 Compensation & Benefits

Salary Range: As Michaels is a large retail organization, a typical Full-Time Framer position in Fort Walton Beach, Florida, with 0-2 years of experience, can expect an hourly wage in the range of $13.00 - $17.00 per hour. This estimate is based on current retail industry benchmarks for specialized roles in similar geographic locations and considers the entry-level experience requirement.

Benefits:

• Health insurance (medical, dental, and vision) for eligible team members.

• Paid time off (PTO) accrual, providing time for rest and personal needs.

• Tuition assistance programs to support ongoing education and skill development.

• Generous employee discounts on Michaels products and services, fostering personal creativity and savings.

• Opportunities for participation in company-sponsored events and team-building activities.

• Potential for advancement within the framing department or other retail roles within Michaels.

Working Hours: This is a full-time position, typically requiring approximately 40 hours per week. Work hours will include nights, weekends, and early mornings, as dictated by store operational needs and customer traffic patterns. Flexibility in scheduling is expected.

📝 Enhancement Note: The salary range is an estimate based on general retail industry data for similar roles and locations. Actual compensation may vary based on specific experience, performance, and company-wide compensation structures. The listed benefits are based on the provided company description and are typical for a large retail employer.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels operates as the leading destination for arts and crafts in North America, offering a wide range of creative products and services.

Company Size: Michaels operates over 1,300 stores in 49 states and Canada, employing a substantial workforce. This indicates a large, established retail organization with structured operational processes.

Founded: Founded in 1973 and headquartered in Irving, Texas, Michaels has a long history of serving the creative needs of consumers and is a well-established brand in the retail landscape.

Team Structure:

• The Custom Framing department operates as a specialized unit within individual retail stores. This team is typically led by a Framing Manager and includes Framers and potentially Team Members who assist with framing duties.

• Reporting lines are generally clear: Framers report to the Framing Manager, who in turn reports to the Store Manager.

Methodology:

• Data analysis is primarily focused on sales performance, production efficiency (e.g., order completion time, quality metrics), and customer satisfaction (e.g., VOC scores, customer feedback).

• Workflow planning involves managing custom order queues, ensuring timely production, and maintaining efficient use of framing equipment and materials.

• Automation is less prevalent in the direct framing process but is likely used in POS systems, inventory management, and employee scheduling at a broader store level. The focus is on optimizing manual processes and customer interaction.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company culture at Michaels emphasizes creativity, community, and customer engagement. For operations roles like this, it translates to a focus on delivering quality products and services while maintaining efficient store operations and fostering a positive customer experience. The scale of Michaels implies standardized procedures and opportunities for structured career development.

📈 Career & Growth Analysis

Operations Career Level: This role is an entry-level position within the retail operations framework, specifically focused on the specialized area of Custom Framing. It requires foundational skills in customer service, sales, and adherence to operational procedures. The role is designed for individuals starting their careers or transitioning into a retail specialization.

Reporting Structure: The Framer reports directly to the Framing Manager. In the absence of the Framing Manager, the Framer may be expected to assume basic lead responsibilities, demonstrating potential for increased responsibility.

Operations Impact: The Framer's impact is directly tied to driving revenue through custom framing sales and ensuring customer satisfaction with both the product and the service experience. Efficient and high-quality framing services contribute to customer loyalty and repeat business, positively impacting store sales and profitability.

Growth Opportunities:

• Framing Specialization: Potential to advance to a Framing Lead or Framing Manager position, overseeing department operations, managing staff, and driving sales targets.

• Cross-Functional Development: Opportunity to gain broader retail experience by moving into other store roles, such as Assistant Store Manager or specialized departments, learning about visual merchandising, inventory management, and general store operations.

• Skill Enhancement: Continuous learning opportunities in advanced framing techniques, material knowledge, and sales strategies to become a subject matter expert.

• Management Training: Exposure to leadership skills through acting in a lead capacity, which can prepare individuals for future management opportunities within Michaels.

📝 Enhancement Note: The growth path for a Retail Framer at Michaels is typically within the store's operational structure. Advancement hinges on demonstrating proficiency in framing skills, sales acumen, customer service excellence, and leadership potential. The company's large footprint offers numerous opportunities for internal mobility.

🌐 Work Environment

Office Type: This is a hands-on role within a public retail store environment. The primary workspace includes the retail sales floor and a dedicated Custom Framing shop.

Office Location(s): The specific location is Store- 600 Center St, Ste 7, Fort Walton Beach, Florida. This is a customer-facing retail store accessible to the public.

Workspace Context:

• The workspace is a dynamic retail environment where team members interact with a diverse customer base.

• The Framing shop is a specialized area equipped with tools like a glass cutter and heat press, requiring careful operation and adherence to safety protocols.

• Opportunities for collaboration exist with other store team members, particularly during busy periods, truck un-loads, and stocking activities.

Work Schedule: The work schedule is flexible and includes nights, weekends, and early mornings to meet the demands of retail operations and customer traffic. Full-time employment typically involves approximately 40 hours per week.

📝 Enhancement Note: The work environment is typical of a busy retail setting, requiring adaptability and the ability to manage multiple tasks simultaneously. The framing shop itself is a specialized area where precise work is performed, necessitating a focused approach amidst the general store activity.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of the application and resume to assess basic qualifications, relevant experience (if any), and alignment with required skills.

• First Interview (Phone/Video): This typically involves a conversation with a hiring manager (likely the Framing Manager or Store Manager) to discuss experience, customer service philosophy, and basic understanding of the role. Questions may focus on situational scenarios related to customer interactions and problem-solving.

• In-Store Interview/Working Interview: Candidates may be invited for an in-person interview at the store. This could include a brief "working interview" where the candidate demonstrates basic skills (e.g., simple measuring, customer interaction simulation) and gets a feel for the store environment and framing workspace.

• Skills Assessment: A practical assessment might be administered, focusing on basic measuring accuracy, ability to follow instructions for a simple task, or a role-play scenario for customer consultation.

• Final Interview: Potentially a final conversation with a higher-level manager or a confirmation interview to discuss details and extend an offer.

Portfolio Review Tips:

• While a formal portfolio isn't mandatory, be ready to discuss any projects that demonstrate attention to detail, precision, and problem-solving. This could include examples of crafting, model building, or even meticulous organization in previous roles.

• Prepare to articulate your approach to customer service and sales. Use the STAR method (Situation, Task, Action, Result) to describe past experiences where you successfully assisted customers, resolved issues, or contributed to sales goals.

• Be prepared to discuss your understanding of "quality" in a product or service context and how you would ensure it in framing.

Challenge Preparation:

• Be ready for situational questions: "How would you handle a customer who is unhappy with their framing order?" or "How would you approach a customer who seems unsure about their design choices?"

• Practice explaining your thought process for problem-solving and decision-making in a customer service context.

• Understand the company's mission and values (e.g., "fuel the joy of creativity") and be prepared to explain how you would embody them in this role.

📝 Enhancement Note: The interview process at Michaels for this role likely emphasizes behavioral and situational questions to assess customer service aptitude and trainability. While technical framing skills are learned on the job, candidates should showcase a strong foundation in customer interaction, attention to detail, and a proactive attitude.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: This includes specialized tools such as:

  • Frame Moulding Cutters: For precise cutting of framing materials.
  • Glass Cutters & Mat Cutters: For custom sizing of glass and mat boards.
  • Heat Press: For applying adhesives and finishing techniques.
  • Crimping/V-Nailers: For joining frame corners.
  • Measuring Tools: Tape measures, rulers, calipers for accurate measurements.

• Point of Sale (POS) System: Used for processing customer transactions, order entry, and potentially accessing customer purchase history or loyalty program information.

• Basic Computer Skills: For accessing company portals, training modules, and potentially basic order management software.

Analytics & Reporting:

• Sales Performance Data: Tracked through the POS system, providing insights into individual and departmental sales figures.

• Production Metrics: Internal tracking of order completion times, quality control checks, and material usage.

• Voice of Customer (VOC) Data: Feedback collected from customer surveys to gauge satisfaction levels.

CRM & Automation:

• Customer Relationship Management (CRM) aspects: Managed through the POS system and potentially a loyalty program database, tracking customer preferences and purchase history for personalized service.

• Rewards Program Enrollment: A system for capturing customer information and enrolling them into the company's loyalty program.

📝 Enhancement Note: The technology stack is primarily focused on specialized framing equipment and standard retail POS systems. Proficiency in using these tools is expected to be developed through on-the-job training. The emphasis is on the practical application of tools to deliver a quality product and service.

👥 Team Culture & Values

Operations Values:

• Creativity & Inspiration: Michaels encourages creativity in products and customer solutions. Framers are expected to embody this by helping customers realize their artistic visions.

• Customer Focus: A strong emphasis on building customer relationships and providing exceptional service ("Elevated ABC Deliver"). This means being approachable, helpful, and solution-oriented.

• Quality & Craftsmanship: Delivering high-quality, durable framing solutions is paramount. This requires attention to detail and adherence to best practices in production.

• Teamwork & Collaboration: Working effectively with other store team members to ensure smooth operations, support colleagues, and create a positive environment for both staff and customers.

• Integrity & Accountability: Adhering to SOPs, cash handling standards, and company policies, and taking responsibility for one's work and contributions.

Collaboration Style:

• Cross-functional Integration: Framers work closely with other store associates to ensure a cohesive customer experience, from initial greeting to final checkout.

• Process Review Culture: While not explicitly stated as a formal process, continuous improvement is implied through adherence to SOPs and the focus on customer feedback (VOC). Team members are encouraged to learn and apply best practices.

• Knowledge Sharing: Experienced team members, including the Framing Manager and potentially senior Framers, are resources for training and knowledge transfer to newer employees.

📝 Enhancement Note: The culture at Michaels is built around fostering creativity and providing excellent customer experiences. For a Framer, this means being a creative problem-solver for customers, a reliable team player, and a steward of quality and integrity in their work.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Production and Customer Service: Effectively managing custom order queues and production timelines while also providing attentive service to walk-in customers and assisting with general store needs.

• Mastering Craftsmanship: Developing the precise skills required for high-quality custom framing, which involves learning intricate techniques and understanding various materials.

• Sales Pressure: Meeting sales targets and effectively upselling or cross-selling framing services and products in a consultative manner.

• Physical Demands: The role involves standing for extended periods, lifting heavy items, and performing repetitive motions.

Learning & Development Opportunities:

• Framing Skill Development: Comprehensive on-the-job training in all aspects of custom framing, from design consultation to final assembly.

• Sales & Customer Service Training: Opportunities to enhance consultative selling skills and customer relationship-building techniques through company programs.

• Product Knowledge: Learning about a wide range of art, framing materials, matting options, and preservation techniques.

• Leadership Training: Potential to develop leadership skills by acting in a lead capacity and assisting the Framing Manager.

📝 Enhancement Note: The primary challenge for a new Framer will be acquiring and mastering the specialized technical skills of custom framing while simultaneously excelling in customer service and sales. The growth opportunities are geared towards deepening expertise within framing and potentially moving into leadership roles within the store.

💡 Interview Preparation

Strategy Questions:

• Operations Strategy: "How would you prioritize your tasks if you had a custom framing order due today, a customer waiting for consultation, and needed to restock a display?" "Describe your approach to ensuring the quality of every framing order you complete." "How can a framer contribute to achieving the store's overall sales goals?"

• Company & Culture Questions: "What does 'fuel the joy of creativity' mean to you in the context of this role?" "How do you handle difficult customer interactions, and what steps would you take to resolve them?" "Describe a time you worked as part of a team to achieve a common goal."

• Portfolio Presentation Strategy: "While you don't have a formal portfolio, can you describe a project (personal or professional) where you had to pay close attention to detail and ensure a high-quality outcome?" "Walk me through how you would consult with a customer who wants to frame a valuable piece of art."

Challenge Preparation:

• Practical Skills: Be prepared for a practical demonstration of basic measuring accuracy or a role-play scenario where you consult with a "customer" on framing options.

• Problem-Solving: Practice articulating how you would approach common retail scenarios, such as handling customer complaints, managing inventory, or assisting multiple customers simultaneously.

• Sales Approach: Think about how you would engage customers, identify their needs, and present solutions, focusing on the benefits of custom framing.

📝 Enhancement Note: Interview preparation for this role should focus on demonstrating strong customer service skills, attention to detail, a willingness to learn, and a proactive attitude. Behavioral questions and situational scenarios will be key to assessing a candidate's fit.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided application link on the Michaels careers portal.

• Resume Optimization: Tailor your resume to highlight any customer service, sales, or hands-on experience. Quantify achievements where possible (e.g., "Assisted an average of X customers per hour," "Maintained X% accuracy in order fulfillment").

• Portfolio Preparation (Conceptual): Be ready to discuss any personal projects or previous work experiences that demonstrate attention to detail, precision, and problem-solving. Think about how you would explain the process and outcome of these projects.

• Interview Practice: Practice answering behavioral and situational questions related to customer service, teamwork, and problem-solving. Prepare examples using the STAR method.

• Company Research: Familiarize yourself with Michaels' mission, values, and product offerings, particularly the Custom Framing services. Understand how this role contributes to the overall customer experience and company goals.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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