Retail Custom Framer

📍 Job Overview

Job Title: Retail Custom Framer

Company: Michaels Stores

Location: Indianapolis, Indiana, United States

Job Type: PART_TIME

Category: Retail Operations / Sales Support

Date Posted: April 25, 2026

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Drives customer engagement and sales through personalized custom framing solutions and exceptional in-store service.

• Ensures a seamless customer shopping experience by maintaining store presentation, product availability, and efficient checkout processes.

• Executes operational standards, including inventory management, stocking, and adherence to Standard Operating Procedures (SOPs) to support overall store performance.

• Leverages basic computer and measuring skills, alongside the ability to operate specialized framing equipment, to fulfill customer orders with high quality and timeliness.

📝 Enhancement Note: This role is positioned as a front-line retail associate with a specialization in custom framing, emphasizing customer interaction, sales, and operational execution within a retail environment. The "PART_TIME" employment type suggests a focus on supporting peak hours and providing consistent customer service.

📈 Primary Responsibilities

• Builds and nurtures customer relationships by providing personalized design consultations for custom framing projects, utilizing the "Elevated ABC Deliver" methodology to drive sales and production.

• Delivers exceptional customer service by actively assisting shoppers in locating products, offering solutions, and creating a welcoming, well-merchandised store environment.

• Manages and completes custom framing orders with a focus on high-quality craftsmanship and on-time delivery, adhering strictly to Standard Operating Procedures (SOPs).

• Maintains the ready-made frame department, SISO (Ship-In-Store-Out), and Directed Replenishment areas to ensure optimal product presentation and availability.

• Operates the cash register, executes cash handling procedures accurately, and assists with Omni channel fulfillment processes to support seamless customer transactions.

• Participates actively in truck un-loading and stocking processes, ensuring adherence to truck standards and budget compliance.

• Supports company-wide shrink and safety programs by following established protocols and promoting a secure work environment.

• Demonstrates positive and respectful interaction with colleagues and customers, acting as a role model aligned with the organization's vision and values.

📝 Enhancement Note: The responsibilities highlight a dual focus on direct customer sales (custom framing) and general retail operations. The emphasis on "Elevated ABC Deliver" suggests a specific sales training program designed to enhance customer engagement and drive sales conversions, particularly within the custom framing service.

🎓 Skills & Qualifications

Education: No specific degree is listed, suggesting a focus on practical skills and on-the-job training.

Experience:

• 0-2 years of experience in a customer-facing role.

• Demonstrated ability to build customer relationships and provide solutions.

• Experience in a retail environment is preferred.

Required Skills:

• Basic computer proficiency for order entry, POS systems, and internal communications.

• Accurate basic measuring skills for framing projects.

• Ability to operate framing equipment and glass cutters safely and effectively.

• Strong customer service and interpersonal communication skills.

• Cash handling and POS transaction accuracy.

Preferred Skills:

• Previous custom framing experience or artistic aptitude.

• Proven sales experience with a track record of meeting targets.

• Visual merchandising skills for maintaining appealing product displays.

• Familiarity with inventory management and stock replenishment processes.

• Experience with Omni channel retail operations (e.g., buy online, pick up in-store).

📝 Enhancement Note: The requirements lean towards practical, hands-on skills rather than formal education, making this role accessible to individuals with entry-level experience. The emphasis on operating specialized equipment and providing custom solutions indicates a need for attention to detail and a willingness to learn technical processes.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrated examples of successfully completed custom framing projects, showcasing design creativity and quality craftsmanship.

• Evidence of customer interaction and problem-solving within a retail or service context, highlighting relationship-building skills.

• Any documentation or examples of managing inventory or merchandising tasks in a previous retail role.

Process Documentation:

• Understanding of how to follow and execute Standard Operating Procedures (SOPs) for sales, production, and store operations.

• Ability to learn and apply specific framing techniques and equipment operation protocols.

• Familiarity with processes for order taking, fulfillment, and customer follow-up.

📝 Enhancement Note: While a formal "portfolio" in the traditional sense might not be expected for this entry-level role, candidates are encouraged to highlight any tangible evidence of their skills in customer service, sales, and attention to detail, especially as they relate to custom work or retail operations.

💵 Compensation & Benefits

Salary Range: Based on national averages for Part-Time Retail Custom Framers with 0-2 years of experience in similar retail environments, the estimated hourly wage is between $12.00 - $16.00 USD. This range can vary based on local market conditions, specific store performance, and the candidate's demonstrated skills.

Benefits:

• Health insurance (medical, dental, and vision) for eligible team members.

• Paid time off (PTO) accrual for vacation, sick leave, and personal days.

• Tuition assistance programs to support ongoing education and skill development.

• Generous employee discounts on Michaels products and services.

• Opportunities for participation in company events and team-building activities.

Working Hours: This is a part-time position, with an estimated average of 20-29 hours per week. Specific hours will vary based on store needs, customer traffic, and scheduling, potentially including nights, weekends, and early mornings.

📝 Enhancement Note: Salary estimates are based on general retail industry benchmarks for similar part-time roles in the United States. The benefits package is a significant draw for part-time retail positions, offering comprehensive support for employee well-being and professional development.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels operates as the largest specialty arts and crafts retail chain in North America, catering to a wide range of creative needs for consumers.

Company Size: Over 1,300 stores in the US and Canada, with a significant online presence. This indicates a large, established organization with robust operational structures.

Founded: 1973. With decades of experience, Michaels has a well-defined brand identity and operational framework.

Team Structure:

• The Custom Framing team typically consists of a Custom Framer and may be supported by a Store Manager, Assistant Manager, and other retail associates.

• Reporting is generally direct to the Store Manager or a designated department leader within the store.

Methodology:

• Emphasis on data-driven decision-making, particularly in sales performance, inventory management, and customer engagement metrics.

• Structured operational planning through adherence to SOPs, merchandising plans, and sales targets.

• Focus on continuous improvement through training programs, customer feedback, and operational efficiency initiatives.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels fosters a culture centered around creativity, customer service, and operational efficiency within a large retail network. The company's long history suggests established processes and a commitment to supporting its employees through various benefits and development opportunities.

📈 Career & Growth Analysis

Operations Career Level: This role is at an entry-level or associate level within retail operations, focusing on direct customer interaction and execution of defined tasks within the custom framing department and broader store operations. It serves as a foundational role for individuals entering the retail sector or seeking to develop customer service and sales skills.

Reporting Structure: Typically reports to the Store Manager or a designated Department Manager responsible for custom framing and visual merchandising. This structure provides direct oversight and guidance for operational tasks and customer interactions.

Operations Impact: The Custom Framer directly impacts store revenue through custom framing sales and indirectly by contributing to a positive customer experience that encourages repeat business and overall store traffic. Effective merchandising and operational support also contribute to sales performance and efficiency.

Growth Opportunities:

• Custom Framing Specialist: Potential to become a lead custom framer, taking on more complex projects, mentoring new team members, and potentially managing departmental operations.

• Retail Management Track: Progression into roles like Assistant Store Manager or Store Manager, requiring broader operational, leadership, and business management skills.

• Cross-Departmental Expertise: Opportunity to gain experience in other store departments (e.g., visual merchandising, inventory control) to develop a holistic understanding of retail operations.

• Specialized Training: Access to ongoing training in advanced framing techniques, design principles, and sales strategies.

📝 Enhancement Note: This role offers a clear pathway for growth within the retail environment, from hands-on execution to leadership positions. The company's commitment to development suggests that employees can build a long-term career within Michaels.

🌐 Work Environment

Office Type: Public retail store setting. The primary workspace is the retail floor and the dedicated custom framing shop within the store.

Office Location(s): Indianapolis, Indiana, specifically at 8030 Hwy 31. This is a customer-facing retail location.

Workspace Context:

• The environment is dynamic, involving direct interaction with customers and a variety of tasks from sales to production.

• The framing shop is equipped with specialized tools such as a glass cutter and heat press, requiring careful operation and adherence to safety protocols.

• Opportunities for collaboration exist with fellow store associates and management for task coordination and customer support.

Work Schedule: The schedule is flexible, accommodating part-time hours that include nights, weekends, and early mornings, aligning with typical retail operating hours and customer traffic patterns.

📝 Enhancement Note: The work environment is typical of a retail setting, emphasizing customer interaction and operational tasks. The framing shop component adds a specialized, hands-on element requiring specific equipment handling and safety awareness.

📄 Application & Portfolio Review Process

Interview Process:

• Application Submission: Initial application submission via the Michaels careers portal.

• Screening Interview: May involve a brief phone or video call with an HR representative or hiring manager to assess basic qualifications, availability, and interest.

• In-Person Interview: A more in-depth interview at the store location, likely with the Store Manager or Custom Framing Supervisor. This will include behavioral questions, scenario-based questions related to customer service and problem-solving, and a potential assessment of your ability to interact with customers.

• Skills Assessment (Potential): Depending on the candidate's experience, a brief demonstration of measuring skills or basic computer use might be requested.

• Offer: If successful, a conditional job offer will be extended.

Portfolio Review Tips:

• While a formal portfolio isn't strictly required, be prepared to discuss any relevant projects or experiences that demonstrate your skills. This could include:
  • Examples of creative projects you've completed (even personal ones) that showcase design sense or attention to detail.
  • Stories about times you've provided excellent customer service or solved a customer's problem.
  • Any experience you have with tools or crafting that shows manual dexterity.

Challenge Preparation:

• Anticipate scenario-based questions: "How would you handle a customer who is unhappy with their framing choice?" or "A customer needs a frame for a very unusual item; how would you approach this?"

• Be prepared to discuss your understanding of customer service principles and how you would apply them in a retail custom framing environment.

• Demonstrate enthusiasm for the creative aspect of custom framing and a willingness to learn the technical skills.

📝 Enhancement Note: The interview process is likely to be hands-on and focused on practical skills and customer interaction. Candidates should emphasize their ability to learn, their customer-centric approach, and their enthusiasm for the creative aspects of the role.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: For processing transactions, managing customer orders, and handling payments.

• Basic Computer Skills: For accessing internal systems, training modules, and potentially order management software.

• Custom Framing Equipment: Including mat cutters, frame saws, joining equipment, and potentially specialized machinery for custom finishes.

• Glass Cutter: For precise cutting of glass or acrylic to fit custom frames.

• Heat Press: Potentially used for applying certain types of finishes or mounting materials.

Analytics & Reporting:

CRM & Automation:

• Customer Relationship Management (CRM) elements are integrated into the POS system for tracking customer orders and preferences.

• "Elevated ABC Deliver" methodology implies a structured approach to customer engagement and sales, acting as a form of sales process automation.

📝 Enhancement Note: Proficiency with standard retail POS systems and basic computer operations is essential. The role also requires hands-on skill with specialized framing equipment, indicating a need for technical aptitude and a commitment to safety protocols.

👥 Team Culture & Values

Operations Values:

• Creativity & Inspiration: Fostering an environment where creativity is encouraged, both in customer projects and personal expression.

• Customer Focus: Prioritizing customer satisfaction through excellent service, personalized solutions, and a welcoming shopping experience.

• Teamwork & Collaboration: Working together effectively with colleagues to achieve store goals, support each other, and maintain operational efficiency.

• Integrity & Respect: Upholding ethical standards, treating everyone with respect, and acting as a positive role model for the company.

• Quality & Craftsmanship: Commitment to delivering high-quality custom framing solutions that meet customer expectations.

Collaboration Style:

• A collaborative approach is expected, with associates assisting each other across various store functions, from customer service on the floor to stocking and operational support.

• Open communication and a willingness to share knowledge and best practices are valued to ensure smooth store operations and a positive customer journey.

• Team members are encouraged to provide and receive feedback constructively to drive continuous improvement in service and operations.

📝 Enhancement Note: Michaels emphasizes a culture that blends creativity with strong customer service and operational discipline. The values promote a supportive and respectful work environment where teamwork is crucial for success.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Roles: Effectively managing customer service, sales consultations, order fulfillment, and general store operations simultaneously.

• Patience and Precision: The custom framing process requires meticulous attention to detail and patience, especially when dealing with unique customer requests or specialized materials.

• Sales Pressure: Meeting sales targets for custom framing services while maintaining a high level of customer satisfaction.

• Physical Demands: The role involves prolonged standing, bending, lifting, and operating machinery, which can be physically demanding.

Learning & Development Opportunities:

• Custom Framing Expertise: Deepen knowledge of framing techniques, materials, design principles, and advanced equipment operation.

• Sales and Design Skills: Develop consultative selling abilities and hone design aesthetic through training and practical experience.

• Retail Operations Proficiency: Gain comprehensive experience in various aspects of retail management, from inventory and merchandising to customer service and team leadership.

• Career Advancement: Potential to move into leadership roles within Michaels stores or explore opportunities in other company departments.

📝 Enhancement Note: This role presents opportunities to develop specialized craft skills alongside core retail competencies. The challenges are typical of a hands-on retail position, with growth potential tied to mastering both the craft and broader retail management aspects.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you helped a customer find the perfect solution for a unique need. How did you approach it?" (Focus on consultative selling, problem-solving, and customer focus).

• "How do you ensure accuracy when working with detailed measurements or specific instructions?" (Highlight attention to detail, methodical approach, and adherence to process).

• "Imagine a customer is unhappy with their custom framing order. What steps would you take to resolve the issue?" (Demonstrate empathy, problem-solving skills, and commitment to customer satisfaction).

Company & Culture Questions:

• "What do you know about Michaels and our custom framing services?" (Research the company's mission, values, and the specific offerings of the framing department).

• "How do you contribute to a positive team environment?" (Emphasize collaboration, support, and a proactive attitude).

Portfolio Presentation Strategy:

• If you have any creative projects or examples of your work (even personal), be ready to share them and explain the process, materials used, and any challenges overcome.

• For customer service scenarios, use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.

• Express enthusiasm for the creative aspect of custom framing and a genuine interest in helping customers bring their artistic visions to life.

📝 Enhancement Note: Interview preparation should focus on demonstrating a blend of customer service acumen, practical skills, a creative mindset, and an understanding of retail operations. Highlighting specific examples will be more impactful than general statements.

📌 Application Steps

To apply for this operations position:

• Submit your application through the Michaels careers portal (link provided).

• Resume Optimization: Tailor your resume to highlight any customer service, sales, crafting, or operational experience. Use keywords from the job description such as "custom framing," "customer service," "sales," "merchandising," and "cash handling."

• Portfolio Preparation: While not a formal requirement, gather any examples of creative work, customer service scenarios, or project management skills that demonstrate your suitability for the role. Be ready to discuss these during an interview.

• Interview Practice: Prepare for behavioral and situational questions by practicing your responses using the STAR method. Research Michaels' values and custom framing services to demonstrate genuine interest.

• Company Research: Understand Michaels' mission, target customer, and the role of custom framing within their overall business strategy. Familiarize yourself with the specific store location if possible.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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