Qualitative UX Researcher

📍 Job Overview

Job Title: Qualitative UX Researcher

Company: Arrive

Location: Łódź, Poland; Stockholm, Sweden; London, United Kingdom

Job Type: Full-time

Category: User Experience & Research

Date Posted: March 20, 2026

Experience Level: 2-5 Years

Remote Status: Hybrid

🚀 Role Summary

• Spearhead qualitative user research initiatives to deeply understand customer needs and inform product innovation within the urban mobility sector.

• Drive a customer-centric culture by translating research insights into actionable strategies for product development and leadership.

• Collaborate closely with cross-functional teams, including designers, product managers, and analysts, to foster user-centricity and enhance mobile app experiences.

• Leverage AI tools across the research lifecycle to accelerate insights generation and pioneer innovative research methodologies.

• Focus on improving seamless parking experiences through mobile applications, impacting millions of users globally.

📝 Enhancement Note: This role is positioned within a growing UX research team at Arrive, a company focused on transforming urban mobility. The emphasis on "fueling a customer-centric culture" and "empowering product teams" with insights indicates a strategic, impact-driven UX research function. The specific mention of mobile apps for parking suggests a B2C or B2B2C focus with a tangible user base. The inclusion of AI as a research tool highlights a forward-thinking approach to UX practice.

📈 Primary Responsibilities

• Design, plan, and execute qualitative research studies utilizing a diverse range of methodologies, including in-depth interviews, diary studies, online usability tests, and focus groups.

• Triangulate research findings with quantitative data, analytics, and business intelligence to build comprehensive, holistic insights that inform strategic decisions and product roadmaps.

• Partner effectively with product managers, designers, engineers, and data analysts to translate research findings into concrete design recommendations, product features, and strategic initiatives.

• Consult with product teams to identify research needs, coach them in discovery and validation efforts, and develop tactical research roadmaps aligned with product goals.

• Champion user-centricity by presenting compelling research insights and narratives to product teams, cross-functional partners, and senior leadership, influencing product strategy and design.

• Proactively identify opportunities to leverage Artificial Intelligence (AI) within the UX research lifecycle to enhance efficiency, uncover deeper insights, and innovate research techniques.

• Manage multiple concurrent research projects, ensuring timely delivery of high-impact insights while balancing competing priorities and stakeholder needs.

• Contribute to the continuous improvement of UX research processes, tools, and best practices within the Arrive organization.

📝 Enhancement Note: The primary responsibilities emphasize a proactive and strategic approach to UX research, moving beyond execution to include consultation, coaching, and strategic influence. The mention of "triangulating research findings with other data sources" points to a need for analytical rigor and the ability to synthesize diverse information. The explicit instruction to "coach them in discovery and validation efforts" suggests a mentorship component to the role.

🎓 Skills & Qualifications

Education:

Experience:

• Minimum of 2 years of hands-on experience working as a UX Researcher, Product Researcher, or User Researcher.

Required Skills:

• Robust experience designing and conducting qualitative research studies using a variety of methods (e.g., in-depth interviews, diary studies, online usability tests, focus groups).

• Strong ability to translate research findings into actionable insights and compelling narratives for diverse audiences, including product teams and leadership.

• Proven experience in partnering with cross-functional teams (designers, product managers, analysts) to drive user-centric product development.

• Excellent English communication skills (written and verbal) for effective stakeholder engagement and insight delivery.

• Curiosity and strong team-spirit, with a proactive approach to collaboration and stakeholder coaching.

• Ability to manage multiple research projects concurrently and deliver impactful results within project timelines.

Preferred Skills:

• Experience leveraging AI tools or methodologies within the UX research lifecycle.

• Familiarity with quantitative research methods and data analysis for triangulation purposes.

• Experience in the urban mobility, transportation, or SaaS industry.

• Familiarity with mobile application user experience and research specific to mobile platforms.

• Experience in consulting or coaching product teams on research best practices.

📝 Enhancement Note: The experience requirement is clearly defined as 2+ years, but the "About you" section implies a preference for candidates who are not just researchers but also facilitators and coaches. The emphasis on storytelling and stakeholder engagement suggests a strong communication and influence component. The preferred skills highlight a desire for proactive adoption of new technologies like AI and a broader understanding of the product lifecycle.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A curated selection of UX research case studies demonstrating a strong grasp of qualitative research methodologies and their application in real-world product development.

• Case studies should clearly articulate the research problem, the methods employed, the process followed, key insights uncovered, and the tangible impact of the research on product decisions and outcomes.

• Evidence of triangulating qualitative findings with other data sources to build a holistic understanding of user needs and behaviors.

• Examples showcasing effective collaboration with cross-functional teams (designers, product managers, analysts) throughout the research and development lifecycle.

Process Documentation:

• Examples of research plans, study designs, and research roadmaps that clearly outline objectives, methodologies, timelines, and participant recruitment strategies.

• Documentation of how research findings were synthesized, analyzed, and communicated to stakeholders, including examples of presentations or reports.

• Evidence of iterative research processes, demonstrating how feedback loops and continuous learning were integrated into product development cycles.

• Any artifacts showcasing the use of AI tools or novel approaches in research planning, execution, or analysis.

📝 Enhancement Note: For a Qualitative UX Researcher role, the portfolio is crucial. It needs to showcase not just research execution but also strategic thinking, impact, and collaboration. The emphasis on "tangible impact" and "influencing product strategy" means candidates should select case studies that clearly link their research to business or product outcomes. The inclusion of AI in preferred skills suggests that any portfolio pieces demonstrating innovative AI usage in research would be highly beneficial.

💵 Compensation & Benefits

Salary Range:

• Łódź, Poland: Estimated €30,000 - €50,000 annually. Based on average UX Researcher salaries for 2-5 years of experience in Poland, considering cost of living and industry benchmarks.

• Stockholm, Sweden: Estimated SEK 450,000 - SEK 700,000 annually. Based on average UX Researcher salaries for 2-5 years of experience in Stockholm, considering the high cost of living and tech industry compensation standards.

• London, United Kingdom: Estimated £40,000 - £60,000 annually. Based on average UX Researcher salaries for 2-5 years of experience in London, factoring in the competitive tech market and cost of living.

Benefits:

• Opportunity to work on innovative urban mobility solutions with a global impact.

• Collaborative and agile team environment focused on customer-centricity and continuous learning.

• Hybrid work setup offering flexibility between office and remote work.

• Professional development opportunities, including training and conferences.

• Contribution to a mission-driven company aiming to make cities more livable.

Working Hours:

• Standard full-time hours, estimated at 40 hours per week.

• Hybrid work arrangement allows for flexibility in structuring the work week, balancing office presence with remote work.

📝 Enhancement Note: Salary ranges have been estimated based on typical compensation for a Qualitative UX Researcher with 2-5 years of experience in the specified locations. These estimates consider the cost of living and the competitive nature of the tech and UX research job markets in Poland, Sweden, and the UK. Specific benefits are not detailed in the original listing, so general attractive benefits for tech roles have been included.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology, Urban Mobility, Transportation Services, Software Development. Arrive operates at the intersection of technology and urban infrastructure, aiming to improve city living through smart mobility solutions. This industry context means the company values innovation, efficiency, and a user-first approach to complex urban challenges.

Company Size: While not explicitly stated, the presence of multiple international offices (Stockholm, London, Łódź/Warsaw) and a global mission suggests a mid-to-large-sized organization, likely with a significant number of employees involved in product, engineering, operations, and research. This implies a structured yet agile environment.

Founded: The company's founding date is not provided, but the ambitious journey and transformation narrative suggest a company that has evolved beyond a startup phase and is now scaling its operations and impact.

Team Structure:

• The UX Research team is described as "small and agile," implying a close-knit group that can adapt quickly.

• This team operates across business units and product spaces, indicating a need for strong cross-functional collaboration and understanding of diverse product areas.

Methodology:

• Data-Driven Decision Making: The core of the UX Research role is to "fuel a customer-centric culture" and "empower product teams and leadership to make better decisions." This underscores a commitment to using user insights as a primary driver for strategy and development.

• Agile & Iterative Development: The role's focus on working with product teams implies an agile development environment where research is integrated into iterative cycles of design, development, and testing.

• AI Integration: The explicit mention of "Leveraging AI across the research lifecycle" points to a forward-thinking approach that embraces new technologies to enhance research efficiency and depth.

Company Website: https://careers.arrive.com

📝 Enhancement Note: The company culture is framed around ambitious goals ("brighter futures," "livable cities"), strong values (Curious, Focused, Together), and a global mission. For a UX Researcher, this translates to a role where impact is highly valued, and collaboration is key. The "small and agile team" aspect suggests opportunities for autonomy and direct influence, while the "global team" aspect implies a diverse and international work environment.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a mid-level Qualitative UX Researcher (2-5 years of experience). It requires independent execution of research studies, consultation with product teams, and the ability to influence product direction. It's a step beyond a junior researcher role, demanding strategic thinking and a proactive approach to identifying research needs and opportunities.

Reporting Structure: The researcher will be part of a "small and agile team" and will work "across business units and product spaces." While the direct reporting manager isn't specified, it's likely the researcher reports to a Lead UX Researcher, Head of Research, or a Director of Product/Design who oversees the research function. Collaboration will be extensive with Product Managers, Designers, and Analysts.

Operations Impact: The core impact of this role is in shaping product strategy and ensuring user-centricity. By deeply understanding user needs and translating them into actionable insights, the researcher directly influences the design and development of mobile applications that are critical to Arrive's mission of transforming urban mobility and making cities more livable. The role plays a vital part in driving customer satisfaction, user adoption, and ultimately, the success of Arrive's products in the market.

Growth Opportunities:

• Specialization: Deepen expertise in qualitative research methodologies, potentially focusing on specific areas like mobile app research, AI-driven research, or specific user segments within urban mobility.

• Leadership: Progress to a Senior UX Researcher role, taking on more complex projects, mentoring junior researchers, and playing a more significant role in defining research strategy.

• Cross-Functional Expertise: Develop a stronger understanding of product management, design, and data analysis, enabling more integrated and strategic collaboration.

• AI Research Pioneer: Become a go-to expert within Arrive for leveraging AI in UX research, contributing to the company's innovative approach.

• Team Lead: Potentially grow into a UX Research Lead or Manager role as the team expands.

📝 Enhancement Note: The growth analysis assumes that Arrive, as a company transforming urban mobility, would invest in its research talent. The emphasis on AI and cross-functional collaboration suggests avenues for developing specialized skills. The mid-level nature of the role implies a clear path towards senior individual contributor or management roles within a growing research function.

🌐 Work Environment

Office Type: The role offers a hybrid setup, indicating a blend of in-office collaboration and remote work flexibility. Offices are located in major European cities (Stockholm, London, Łódź), suggesting modern, professional workspaces designed to facilitate collaboration and focused work.

Office Location(s):

• Łódź, Poland: Dowborczyków 30, 90-057

• Stockholm, Sweden: Birger Jarlsgatan 57B, 113 56

• London, United Kingdom: Specific address not provided, but located in a major business hub.

Workspace Context:

• Collaborative Environment: The hybrid model and the emphasis on working with cross-functional teams suggest an environment that encourages both spontaneous interaction and structured collaboration. The office spaces likely provide areas for team meetings, brainstorming, and focused individual work.

• Technology & Tools: As a tech company leveraging AI, the workspace is expected to be equipped with modern technology, including reliable internet, necessary software for research and communication, and potentially specialized hardware for user testing.

• Operations Team Interaction: The role requires close interaction with product managers, designers, and analysts. The hybrid environment will necessitate effective use of digital collaboration tools alongside in-person meetings to ensure seamless communication and project alignment.

Work Schedule:

• A standard full-time schedule, estimated at 40 hours per week, is expected.

• The hybrid nature of the role provides flexibility in structuring the work week, allowing individuals to manage their time effectively between office-based and remote work days. This flexibility can be beneficial for deep work sessions or accommodating personal needs while ensuring team presence and collaboration during designated office days.

📝 Enhancement Note: The hybrid work environment is a key feature, offering flexibility. The specific locations in major European cities suggest professional, well-equipped offices. The emphasis on collaboration implies that office days will likely be structured around team activities and meetings, while remote days can be used for focused research, analysis, and documentation.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A preliminary call with a recruiter to assess basic qualifications, cultural fit, and interest in the role and Arrive.

• Hiring Manager Interview: A deeper dive into your experience, research methodologies, and approach to user-centricity. This may involve discussing past projects and problem-solving scenarios.

• Portfolio Review & Presentation: A dedicated session where you will present selected case studies from your portfolio. This is a critical stage to demonstrate your research process, insights, and impact. Expect to discuss your role, the outcomes, and how you collaborated with teams.

• Cross-Functional Interview(s): Meetings with potential collaborators, such as Product Managers, Designers, or Analysts, to assess your teamwork, communication, and ability to integrate research into product workflows.

• Final Interview: Potentially a conversation with a senior leader (e.g., Head of Product, Director of UX) to discuss strategic alignment, long-term vision, and overall fit within the company.

Portfolio Review Tips:

• Curate Strategically: Select 2-3 of your strongest case studies that best showcase your qualitative research skills, problem-solving abilities, and impact. Prioritize projects where you significantly influenced product decisions or outcomes.

• Focus on Process & Impact: Clearly articulate the research problem, your methodology, your specific contributions, the key insights, and, most importantly, the tangible impact of your research (e.g., product improvements, strategy shifts, user satisfaction increases). Use metrics where possible.

• Highlight Collaboration: Showcase how you partnered with designers, product managers, and other stakeholders. Explain your communication strategies and how you brought them along on the research journey.

• Tell a Story: Structure your case studies as compelling narratives. Start with the challenge, detail your approach, present your findings, and conclude with the resolution and impact.

• Be Prepared for AI Questions: Given the emphasis on AI, be ready to discuss any experience you have using AI tools in research or your thoughts on its potential application.

Challenge Preparation:

• Research Scenarios: Be prepared for hypothetical research challenges related to urban mobility, parking apps, or user experience design. Consider how you would approach understanding user needs or validating a new feature.

• Methodology Justification: Be ready to explain why you would choose specific qualitative methods for a given research problem and how you would adapt them.

• Insight Communication: Practice articulating complex insights clearly and concisely, tailoring your language to different audiences (e.g., technical teams vs. executive leadership).

• Stakeholder Management: Think about how you would manage stakeholder expectations, gather requirements, and present findings effectively to drive action.

📝 Enhancement Note: The interview process is structured to assess a range of skills, from research execution to strategic thinking and collaboration. The portfolio review is central, so candidates must prepare thoroughly to showcase their impact. The mention of AI suggests interviewers will probe candidates' familiarity and willingness to adopt AI in their practice.

🛠 Tools & Technology Stack

Primary Tools:

• Qualitative Research Platforms: Tools for conducting remote interviews and usability tests (e.g., UserTesting.com, Lookback, Zoom, Google Meet).

• Survey & Feedback Tools: Platforms for collecting user feedback and running surveys (e.g., SurveyMonkey, Typeform, Google Forms).

• Collaboration & Documentation: Tools for team collaboration, project management, and documenting research findings (e.g., Jira, Confluence, Asana, Notion, Miro).

Analytics & Reporting:

• Data Analysis Tools: Software for analyzing qualitative data (e.g., Dovetail, NVivo, or general spreadsheet software like Excel/Google Sheets for thematic analysis).

• Visualization Tools: Potentially tools for presenting insights visually, though the primary focus is qualitative.

CRM & Automation:

• While not directly a CRM role, an understanding of how user data is managed and utilized within CRM or product analytics platforms (e.g., Amplitude, Mixpanel, Google Analytics) would be beneficial for data triangulation.

📝 Enhancement Note: The technology stack emphasizes tools common in UX research roles, with a focus on qualitative data collection and analysis. The inclusion of AI as a research tool suggests that candidates familiar with AI-powered research platforms or AI features within existing tools (e.g., AI-assisted transcription, thematic analysis) would be highly valued.

👥 Team Culture & Values

Operations Values:

• Curious: A genuine interest in understanding user behavior, motivations, and the complexities of urban mobility. This translates to asking probing questions, exploring new research methods, and seeking to uncover unmet needs.

• Focused: The ability to concentrate on key research objectives, prioritize tasks effectively, and deliver actionable insights that drive product strategy and development with a clear purpose.

• Together: A collaborative spirit that emphasizes working closely with designers, product managers, analysts, and other stakeholders. This involves sharing knowledge, coaching others in research, and ensuring research is integrated seamlessly into the product lifecycle.

• Customer-Centricity: A fundamental belief that understanding and serving the customer is paramount to success, driving all research efforts towards improving user experience and delivering value.

• Innovation: An open mind towards new technologies (like AI) and methodologies that can enhance research efficiency and effectiveness, contributing to Arrive's mission of transforming urban mobility.

Collaboration Style:

• Cross-Functional Integration: Proactively engaging with product, design, and engineering teams to embed research insights throughout the product development process.

• Partnership & Coaching: Working as a research partner to product teams, actively coaching them in discovery and validation techniques, and empowering them to conduct their own user-centric activities.

• Transparent Communication: Openly sharing research plans, findings, and recommendations through clear and engaging communication channels, fostering a shared understanding of user needs across the organization.

• Feedback-Driven: Embracing a culture of continuous improvement by actively seeking and providing constructive feedback on research processes, methodologies, and outcomes.

📝 Enhancement Note: The company values (Curious, Focused, Together) are directly applicable to the UX Researcher role, guiding how individuals should approach their work and collaborate. The emphasis on "Together" highlights the importance of cross-functional partnership and the "coaching" aspect of the role.

<h3>⚡ Challenges & Growth Opportunities</h3>

Challenges:

• Balancing Multiple Projects: Effectively managing a diverse portfolio of research projects across different product areas, each with unique stakeholder needs and timelines.

• Driving Impact in a Hybrid Environment: Ensuring research insights are effectively communicated and acted upon across distributed teams in a hybrid work model, requiring strong asynchronous communication and stakeholder management skills.

• Integrating AI into Research Workflows: Successfully adopting and integrating new AI tools and techniques into existing research processes, which may involve experimentation, training, and overcoming initial skepticism.

• Translating Complex Insights: Communicating nuanced qualitative findings in a clear, compelling, and actionable manner to diverse audiences, from product managers to senior leadership, to ensure they drive meaningful change.

• Navigating Urban Mobility Complexity: Understanding the intricate ecosystem of urban mobility, user behaviors, and the specific challenges of parking to conduct relevant and impactful research.

Learning & Development Opportunities:

• Advanced Qualitative Methodologies: Opportunities to deepen expertise in specialized qualitative research techniques or explore new methods relevant to the evolving landscape of UX research.

• AI in Research Specialization: Becoming an internal expert in leveraging AI tools for research, potentially leading workshops or developing best practices for the company.

• Product Strategy Influence: Developing skills in translating research into strategic recommendations that shape the long-term vision and roadmap of Arrive's products.

• Cross-Functional Leadership: Gaining experience in coaching and mentoring product teams, enhancing skills in influence, facilitation, and strategic partnership.

• Industry Exposure: Potential for participation in industry conferences and workshops related to UX research, urban mobility, and technology innovation.

📝 Enhancement Note: The challenges highlight the dynamic and evolving nature of the role, particularly concerning hybrid work and AI integration. The growth opportunities are designed to align with these challenges, offering paths for specialization and increased strategic influence.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you used qualitative research to identify a significant user need that led to a product change. What was your process, and what was the impact?" (Focus on your research process, insight generation, and demonstrated impact.)

• "How would you approach researching user needs for a new feature in a parking app, considering potential challenges like data privacy and diverse user demographics?" (Demonstrate your strategic thinking, methodology selection, and consideration of constraints.)

Company & Culture Questions:

• "What excites you about Arrive's mission to transform urban mobility and make cities more livable?" (Show genuine interest and connect it to your passion for user-centered solutions.)

• "How do you embody the Arrive values of Curious, Focused, and Together in your work?" (Provide specific examples of how you've demonstrated these values in past roles.)

Portfolio Presentation Strategy:

• Structure Your Narratives: For each case study, clearly outline the problem, your role, the research questions, methodologies employed, key findings, insights, recommendations, and the ultimate impact or outcome.

• Quantify Impact: Whenever possible, use metrics to demonstrate the success of your research (e.g., "led to a 15% increase in feature adoption," "reduced user errors by 20%").

• Highlight Collaboration: Explain how you worked with product managers, designers, and other stakeholders, emphasizing your communication and influence strategies.

• Prepare for Deep Dives: Be ready to answer detailed questions about your methodology choices, participant recruitment, data analysis, and any challenges encountered.

• Showcase Your Thinking: Beyond just presenting results, articulate your thought process and the strategic decisions you made throughout the research process.

📝 Enhancement Note: The interview preparation focuses on assessing core UX research competencies, strategic thinking, cultural fit, and the candidate's readiness to embrace AI. The portfolio presentation is highlighted as a key component, requiring candidates to articulate impact and collaboration effectively.

📌 Application Steps

To apply for this Qualitative UX Researcher position:

• Submit your application through the provided link on the Arrive careers website.

• Prepare Your Portfolio: Curate 2-3 of your strongest qualitative UX research case studies that demonstrate your process, insights, and impact. Ensure these highlight your ability to influence product decisions and work collaboratively.

• Tailor Your Resume: Customize your resume to emphasize your experience with qualitative research methodologies, your collaboration with product teams, and any experience with AI or urban mobility. Use keywords from the job description.

• Research Arrive: Thoroughly research Arrive's mission, products (especially their mobile apps), company values, and recent news. Understand their position in the urban mobility market.

• Practice Your Pitch: Prepare to articulate your experience and passion for UX research, your understanding of Arrive's goals, and how your skills align with the role's requirements, especially during the portfolio presentation.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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