PT Framer 4

📍 Job Overview

Job Title: PT Framer 4

Company: Michaels Stores

Location: Myrtle Beach, South Carolina, United States

Job Type: PART_TIME

Category: Retail Operations / Sales Support

Date Posted: 2026-04-09

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role is centered on providing exceptional customer service within a retail environment, specifically focusing on custom framing solutions.

• Key responsibilities include building customer relationships, understanding their needs for art and memorabilia framing, and translating those into high-quality custom solutions.

• The position requires active participation in maintaining store standards, including merchandising, inventory management, and ensuring a safe and clean shopping experience for customers.

• Operational duties extend to managing the point of sale, assisting with inventory stocking, and supporting omni-channel processes to enhance the overall customer journey.

📝 Enhancement Note: While this role is in a retail setting, the "Framer" title and emphasis on "custom framing solutions" suggests a specialized operational function that requires attention to detail, precision, and client consultation, akin to aspects of a specialized sales or project-based operations role. The "PT" designation points to a part-time commitment, likely with flexible hours but requiring full on-site presence.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Actively engage with customers to understand their framing needs and preferences for artwork, photos, and memorabilia.
  • Utilize "Elevated ABC Deliver" methodology to build rapport and trust, guiding customers through the custom framing design process.
  • Drive sales by effectively presenting framing options, materials, and value propositions to meet customer expectations and achieve sales targets.
  • Provide friendly and efficient customer service, assisting shoppers in locating products and offering solutions that enhance their creative projects.

• Custom Framing Operations:

  • Accurately measure artwork and select appropriate framing materials (moulding, matting, glass, backing) based on customer specifications and design principles.
  • Operate framing equipment and tools, including glass cutters and heat presses, with precision and adherence to safety protocols.
  • Complete framing orders to a high standard of quality, ensuring they are ready on time for customer pickup.
  • Maintain the ready-made frame department, including Single Item Single Out (SISO) and Directed Replenishment processes.

• Store Operations & Maintenance:

  • Ensure assigned areas of the store, particularly the custom framing department and ready-made frames, are well-merchandised, organized, and fully stocked.
  • Participate in truck un-loading and stocking processes, adhering to established standards and timelines.
  • Operate the cash register, execute accurate cash handling procedures, and manage transactions according to company standards.
  • Maintain a safe, clean, and clutter-free environment throughout the store and designated work areas.

• Compliance & Teamwork:

  • Adhere strictly to Standard Operating Procedures (SOPs) and Company programs to ensure legal compliance and operational consistency.

  • Support and implement shrink reduction and safety programs.

  • Collaborate positively with team members, demonstrating respect and a commitment to organizational values.

  • Assist with omni-channel fulfillment processes, such as buy online, pick up in-store (BOPIS).

📝 Enhancement Note: The responsibilities highlight a blend of direct sales, specialized production (framing), and general retail operations. The emphasis on SOPs and company programs indicates a need for process adherence and operational discipline. The "Elevated ABC Deliver" is a specific sales methodology that candidates should research.

🎓 Skills & Qualifications

Education:

• High school diploma or equivalent is typically expected for entry-level retail positions.

Experience:

• 0-2 years of experience in a customer-facing role, preferably within a retail environment.

• Experience in sales, consultative selling, or client advisory roles is advantageous.

Required Skills:

• Customer Service Excellence: Proven ability to build rapport, understand customer needs, and provide solutions in a friendly and professional manner.

• Basic Computer Skills: Proficiency in using point-of-sale (POS) systems, basic computer applications, and potentially inventory management software.

• Measuring & Calculation Skills: Accurate basic measuring skills are essential for custom framing orders.

• Operational Aptitude: Ability to learn and operate framing equipment, including glass cutters and heat presses, safely and efficiently.

• Cash Handling Proficiency: Experience with cash registers and accurate cash handling procedures.

• Attention to Detail: Crucial for accurate order taking, precise framing execution, and maintaining store standards.

• Communication Skills: Ability to communicate clearly and effectively with customers and team members.

Preferred Skills:

• Retail Sales Experience: Demonstrated success in selling products or services, with a consultative approach.

• Custom Framing Knowledge: Familiarity with different types of artwork, framing materials, and design principles.

• Visual Merchandising: Understanding of how to present products attractively and maintain organized displays.

• Inventory Management Basics: Familiarity with stocking, replenishment, and inventory control concepts.

• Omni-Channel Fulfillment: Experience with processes like BOPIS or ship-from-store.

📝 Enhancement Note: The required skills lean heavily into customer interaction and basic operational tasks. The preferred skills indicate areas where candidates can differentiate themselves, particularly if they have direct experience in framing or sales. The experience level is explicitly entry-level, making this an accessible role for individuals new to the workforce or looking for a career transition.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio might not be expected for this entry-level role, candidates with prior framing or design experience are encouraged to showcase relevant work.

• Visual Examples: If possible, provide photos of custom framing projects completed, highlighting variety in materials and styles.

• Process Documentation: Briefly describe your approach to understanding customer needs and translating them into a final framed product.

• Sales Achievement: If applicable, highlight any sales performance metrics or customer satisfaction achievements in previous roles.

• System Familiarity: Be prepared to discuss any POS systems or retail management software you have used.

Process Documentation:

• Candidates should be prepared to discuss their understanding of and approach to:
  • Customer Consultation: How they would guide a customer through the custom framing design process.
  • Order Accuracy: Their methods for ensuring all details of a custom order are captured correctly.
  • Production Workflow: How they would manage their time and tasks to complete framing orders efficiently and on time.
  • Store Operations: Their approach to maintaining merchandising standards and supporting inventory tasks.

📝 Enhancement Note: For an entry-level retail position, a formal portfolio is less critical. However, demonstrating an understanding of customer consultation, order accuracy, and efficient workflow through communication and potentially visual aids (if available) will be highly beneficial. The emphasis is on process thinking and customer-centric approaches.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Health Insurance: Medical, dental, and vision coverage are offered. Specific eligibility requirements (e.g., hours worked) will apply for part-time employees.

• Paid Time Off (PTO): Accrual of paid time off is available, providing flexibility for personal needs.

• Tuition Assistance: Programs may be available to support ongoing education and professional development.

• Employee Discounts: Generous discounts on Michaels products and services are a significant perk for employees.

• Other Potential Benefits: Depending on specific company policies and local regulations, other benefits may include retirement savings plans (e.g., 401k), employee assistance programs, and potential for advancement opportunities.

Working Hours:

• This is a PART_TIME position. Actual hours may vary based on business needs, but typically range from 15-30 hours per week.

• Work schedules will include nights, weekends, and potentially early mornings, as retail operations require coverage throughout operating hours.

• Flexibility in scheduling is generally expected, with the ability to work various shifts.

📝 Enhancement Note: The salary estimate is based on current general retail labor market data for entry-level positions in the specified region. The benefits listed are directly from the provided text and are important selling points for part-time roles. The working hours are typical for part-time retail, emphasizing the need for schedule flexibility.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts & Crafts Retail. Michaels operates as the largest specialty arts and crafts retail chain in North America.

Company Size: Michaels operates over 1,300 stores across the United States and Canada, indicating a large, established retail footprint with a significant employee base.

Founded: 1973. With a long history, Michaels has developed robust operational processes and a well-defined brand identity centered on creativity and customer engagement.

Team Structure:

• Store Level: The core team consists of a Store Manager, Assistant Store Manager(s), Team Leads, and Store Associates (including Framers).

• Reporting Structure: Framers typically report to a Team Lead or Assistant Store Manager, with ultimate oversight from the Store Manager.

• Cross-functional Collaboration: Primarily involves interaction with fellow sales associates, stock associates, and management to ensure smooth store operations, efficient customer service, and effective visual merchandising. Collaboration with online fulfillment teams may also occur for omni-channel orders.

Methodology:

• Customer-Centric Approach: The company emphasizes building customer relationships and providing solutions, as highlighted by the "Elevated ABC Deliver" methodology.

• Process Adherence: Strong reliance on Standard Operating Procedures (SOPs) for consistency in sales, production, safety, and inventory management.

• Efficiency & Productivity: Focus on completing tasks within set timelines, such as truck unloads, stocking, and order fulfillment, to maintain operational efficiency.

• Data-Driven Insights (at higher levels): While this role is hands-on, the company likely uses sales data, inventory turnover, and customer feedback to inform broader operational strategies.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company culture is rooted in creativity, customer service, and operational efficiency. As a large retailer, structured processes and team collaboration are key. The specific mention of "Artistree" as a custom framing manufacturer suggests a dedicated focus on this specialized area within the larger organization.

📈 Career & Growth Analysis

Operations Career Level: This PT Framer role is an entry-level, individual contributor position within the retail operations and sales support function. It provides foundational experience in customer service, sales, and specialized production (framing).

Reporting Structure: The Framer typically reports to a Store Team Lead or Assistant Store Manager, indicating a direct line of supervision for daily tasks and performance.

Operations Impact:

• The role directly impacts customer satisfaction and loyalty through personalized framing solutions and helpful store assistance.

• Success in this role contributes to store sales targets and the profitability of the custom framing department.

• Efficient execution of operational tasks, such as stocking and maintaining merchandising standards, supports overall store performance and sales potential.

Growth Opportunities:

• Within Framing: Potential to advance to a Lead Framer or specialized design consultant role, taking on more complex projects or training new team members.

• Retail Management Track: Progression to roles like Key Holder, Team Lead, Assistant Store Manager, and eventually Store Manager, involving broader operational oversight and leadership responsibilities.

• Cross-Functional Skills: Development of skills applicable to other retail operations areas, such as visual merchandising, inventory management, or customer service specialization.

• Company-Wide Opportunities: For individuals demonstrating strong performance and potential, opportunities may arise in corporate roles related to merchandising, operations, or training, though these typically require broader experience.

📝 Enhancement Note: This role serves as a strong entry point into the retail operations field, particularly within a specialized area like custom framing. The clear pathways for advancement within store operations and potentially into broader retail management are key growth drivers.

🌐 Work Environment

Office Type: This is a public retail store setting. The work environment includes customer-facing areas (sales floor, custom framing counter) and back-of-house areas (stock rooms, frame shop).

Office Location(s): The specific store is located at 554 Seaboard St, Myrtle Beach, SC. This location serves the local community and potentially tourists.

Workspace Context:

• Customer-Facing Areas: Climate-controlled, designed for customer interaction, product display, and sales transactions. The framing counter is a specialized workspace for design consultation and order taking.

• Frame Shop: A dedicated area within the store equipped with tools and machinery for custom framing. This area requires careful attention to safety due to tools like glass cutters and heat presses. Some stock rooms may not be climate-controlled.

• Team Interaction: Opportunities for collaboration with fellow associates and management occur throughout the workday, particularly during busy periods, stocking, and team meetings.

Work Schedule:

• The work schedule is flexible and includes nights, weekends, and potentially early mornings to cover store operating hours. Part-time employees are expected to work a varied schedule based on business needs. The role requires the ability to stand for extended periods and perform physical tasks.

📝 Enhancement Note: The work environment is dynamic and customer-focused, typical of a retail setting. The inclusion of a dedicated frame shop highlights a specialized operational zone within the broader store. Understanding the physical demands and varied schedule is crucial for candidates.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Application review to assess basic qualifications, experience, and alignment with company values.

• Phone/Video Interview: A brief initial conversation with an HR representative or hiring manager to discuss experience, role expectations, and cultural fit.

• In-Person Interview: Typically conducted at the store location by the Store Manager or Assistant Manager. This will involve:

  • Behavioral questions assessing customer service skills, problem-solving abilities, and teamwork.
  • Situational questions related to handling customer inquiries, framing consultations, and store challenges.
  • A tour of the store, potentially including the framing area, to gauge familiarity and interest.
  • Discussion of the physical requirements and work environment.

• Practical Assessment (Potential): While not explicitly stated, candidates may be asked to demonstrate basic measuring skills or discuss their approach to a simple framing scenario.

• Offer: If successful, a job offer will be extended.

Portfolio Review Tips:

• For this role, a formal portfolio is less critical. However, if you have prior framing or design work, be prepared to briefly discuss it.

• Focus on Customer Solutions: Frame any relevant experience around how you helped customers achieve their goals, especially in creative or service-oriented contexts.

• Highlight Relevant Skills: Emphasize your customer service, communication, attention to detail, and any technical aptitude related to tools or measurements.

• Demonstrate Enthusiasm: Show genuine interest in Michaels' mission of creativity and in the custom framing service.

Challenge Preparation:

• Customer Service Scenarios: Be ready to role-play how you would handle common customer interactions, such as a customer looking for a specific item, a customer with a complaint, or a customer seeking design advice.

• Operational Tasks: Think about how you would approach tasks like stocking shelves, organizing a department, or ensuring accuracy when taking an order.

• Problem-Solving: Prepare examples of how you've solved problems in previous roles, particularly those involving customer satisfaction or operational efficiency.

• Understanding the Role: Be prepared to articulate why you are interested in this specific Framer position and how your skills align with the responsibilities.

📝 Enhancement Note: The interview process is typical for retail entry-level roles, focusing on customer service, operational aptitude, and cultural fit. While a formal portfolio isn't a strict requirement, highlighting relevant skills and demonstrating an understanding of the role through clear communication and situational responses will be key.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment:

  • Glass Cutter: For precision cutting of glass or acrylic.
  • Heat Press: Used in some framing processes, potentially for mounting or applying protective coatings.
  • Mat Cutters: Tools for cutting mat board to specification.
  • L-Brackets/V-Nails: Fastening tools for securing artwork within the frame.
  • Framing Tools: Hammers, staple guns, clamps, and other assembly tools.

• Measuring Tools: Tape measures, rulers, and potentially specialized measuring devices for accuracy.

• Point of Sale (POS) System: For processing transactions, customer orders, and inventory management. This would likely be a proprietary Michaels system.

• Computer/Tablet: For accessing order details, company information, training modules, and potentially design software.

Analytics & Reporting:

• POS System Reports: Basic sales reports, transaction data, and potentially inventory lookup.

• Inventory Management Systems: Used for tracking stock levels, managing replenishment, and receiving shipments.

CRM & Automation:

• Customer Relationship Management (CRM): The POS system likely has CRM-like functionalities for tracking customer purchase history and preferences, especially within the custom framing context.

• Order Management System: Integrated with the POS, this system manages custom framing orders from placement to completion.

• Omni-Channel Fulfillment Tools: Software or processes to manage online orders for in-store pickup or ship-from-store.

📝 Enhancement Note: Proficiency with specialized framing equipment is critical. While specific software names aren't provided, understanding the function of POS, inventory, and order management systems is essential for this role's operational aspects.

👥 Team Culture & Values

Operations Values:

• Customer Focus: A primary value is to "fuel the joy of creativity and celebration" by serving customers effectively, building relationships, and providing solutions.

• Integrity & Compliance: Adherence to Standard Operating Procedures (SOPs) and company programs is paramount to ensure consistent operations, safety, and legal compliance.

• Teamwork & Respect: Promoting a positive and respectful environment where team members interact collaboratively and support organizational goals.

• Efficiency & Productivity: Valuing the ability to complete tasks accurately and on time, contributing to the overall smooth functioning of the store and its operations.

• Creativity & Innovation: Encouraging a passion for arts and crafts, which translates into helping customers bring their creative visions to life through framing.

Collaboration Style:

• Direct & Supportive: Collaboration is hands-on, with team members assisting each other on the sales floor, during stocking, and in the framing area.

• Process-Oriented: Discussions often revolve around executing SOPs, fulfilling customer orders, and maintaining store standards.

• Customer-Driven: The collaborative effort is largely focused on meeting customer needs and ensuring a positive shopping experience.

• Feedback Exchange: Openness to receiving and giving constructive feedback, particularly regarding operational efficiency and customer service.

📝 Enhancement Note: The culture is geared towards a blend of creative expression and disciplined retail operations. Team members are expected to be both customer-centric and process-oriented, working collaboratively to achieve store goals.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Roles: Juggling customer service, sales consultations, custom framing production, and general store maintenance simultaneously.

• Pace of Retail: Adapting to peak seasons, busy weekends, and high customer traffic while maintaining quality and service standards.

• Technical Precision: Ensuring accuracy and quality in custom framing, where errors can lead to material waste and customer dissatisfaction.

• Physical Demands: Consistently performing physical tasks like standing for long periods, lifting heavy items, and working with tools.

• Learning Curve: Mastering the specifics of custom framing design, materials, and equipment operation.

Learning & Development Opportunities:

• Framing Expertise: Deepen knowledge of framing techniques, materials, design principles, and advanced cutting/assembly methods.

• Sales & Customer Service Skills: Enhance consultative selling abilities, upselling techniques, and customer relationship management through hands-on experience and potential training.

• Operational Proficiency: Gain a comprehensive understanding of retail operations, including inventory management, POS systems, merchandising, and loss prevention.

• Product Knowledge: Expand understanding of the diverse range of art supplies, craft materials, and home decor products offered by Michaels.

• Career Advancement: Develop the skills and experience necessary to move into leadership roles within the store or explore other operational areas within Michaels.

📝 Enhancement Note: This role offers a solid foundation in retail operations with a specialized craft component. The challenges are typical of retail, while the growth opportunities are clearly defined within the company's structure.

💡 Interview Preparation

Strategy Questions:

• Customer Service & Sales Approach:

  • "Describe a time you helped a customer find the perfect solution for their needs."
  • "How would you approach a customer who is unsure about what type of frame they want for their artwork?"
  • "What steps would you take to upsell a customer on premium framing materials or services?"
  • Prepare to discuss the "Elevated ABC Deliver" method if you've researched it.

• Operational & Technical Skills:

  • "How do you ensure accuracy when taking detailed orders, especially for custom products?"
  • "Describe your experience operating machinery or tools. How do you prioritize safety?"
  • "How would you manage your time to complete both customer service duties and framing production tasks efficiently?"
  • "What would you do if you noticed a safety hazard in the store or frame shop?"

• Teamwork & Problem-Solving:

  • "Tell me about a time you worked effectively as part of a team to achieve a goal."
  • "How do you handle busy periods or stressful situations at work?"

Company & Culture Questions:

• "Why are you interested in working for Michaels?"

• "What do you know about Michaels' commitment to creativity and customer service?"

• "How do you align with Michaels' values of integrity, teamwork, and efficiency?"

Portfolio Presentation Strategy:

• For this role, focus on verbal communication and situational responses rather than a formal portfolio.

• Highlight Relevant Examples: When discussing past experiences, draw parallels to the responsibilities of a Framer. For instance, if you've managed custom orders or provided detailed product advice, emphasize those aspects.

• Showcase Problem-Solving: Be ready to walk through how you would tackle a hypothetical framing consultation or a customer service issue.

• Demonstrate Enthusiasm: Convey your passion for creativity, helping customers, and learning new skills.

📝 Enhancement Note: Interview preparation should focus on behavioral and situational questions that assess customer service, operational aptitude, and problem-solving skills. Candidates should research Michaels' brand, values, and the "Elevated ABC Deliver" sales methodology.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels careers portal.

• Resume Optimization: Tailor your resume to highlight relevant customer service experience, any sales achievements, detail-orientation, and any technical aptitude or experience with tools. Use keywords from the job description.

• Prepare for Situational Questions: Think through specific examples of how you've handled customer interactions, managed tasks, and worked in a team, focusing on the responsibilities outlined in the job description.

• Research Michaels: Understand the company's mission, values, and its position in the arts and crafts market. Familiarize yourself with their custom framing offerings and the "Elevated ABC Deliver" sales approach.

• Practice Your Responses: Rehearse answers to common interview questions, particularly those related to customer service, problem-solving, and your interest in the Framer role. Be prepared to discuss your availability and physical ability to meet job requirements.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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