Picture Framer

📍 Job Overview

Job Title: Picture Framer

Company: Michaels Stores

Location: Frisco, Texas, United States

Job Type: PART_TIME

Category: Retail Operations / Custom Services

Date Posted: March 16, 2026

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role focuses on enhancing the customer experience within a retail environment by providing expert custom framing solutions.

• It involves building strong customer relationships through personalized service and consultative selling of framing options.

• Responsibilities include managing production workflows to ensure high-quality, on-time order completion for custom framing projects.

• The position requires maintaining visual merchandising standards for framing departments and contributing to overall store operations, including sales and inventory management.

📝 Enhancement Note: While the job title is "Picture Framer," the description emphasizes customer relationship building, sales, and operational adherence, indicating a role that blends direct customer interaction with essential retail operations. The "Elevated ABC Deliver" mention suggests a structured approach to customer engagement and sales, common in retail environments aiming for consistent service and upselling.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build and nurture customer relationships by understanding their needs and recommending tailored custom framing solutions.
  • Utilize the "Elevated ABC Deliver" methodology to engage customers, identify opportunities, and drive sales of framing services and related products.
  • Proactively assist customers in locating products, answering inquiries, and providing solutions that enhance their shopping experience.

• Custom Framing Production & Quality:

  • Execute custom framing orders with a high degree of craftsmanship and attention to detail, ensuring adherence to quality standards.
  • Manage production timelines to guarantee on-time completion of all framing projects, meeting customer expectations.
  • Operate specialized framing equipment, including mat cutters and potentially heat presses, safely and efficiently.

• Store Operations & Merchandising:

  • Maintain the visual appeal and organization of the ready-made frame department, as well as other assigned areas, including stock and display areas.
  • Participate actively in inventory management tasks such as truck unloading, stocking, and directed replenishment to ensure product availability and store presentation.
  • Operate the cash register, execute cash handling procedures accurately, and support omni-channel processes (e.g., buy online, pick up in-store).

• Adherence to Standards & Procedures:

  • Strictly adhere to Standard Operating Procedures (SOPs) and company programs to ensure compliance with legal requirements, safety protocols, and operational standards.

  • Support shrink prevention and safety initiatives, contributing to a secure and productive work environment.

  • Maintain a clean, organized, and clutter-free store environment for both customers and team members.

📝 Enhancement Note: The responsibilities highlight a dual focus on both customer-facing sales/service and back-end operational execution. The mention of "Elevated ABC Deliver" and "Custom Framing solutions" implies a consultative sales approach where understanding customer needs is paramount to generating revenue through specialized services.

🎓 Skills & Qualifications

Education:

Experience:

• Entry-level candidates are encouraged to apply, with a minimum of 0-2 years of relevant experience.

• Experience in retail environments, particularly in customer-facing roles, is highly valued.

Required Skills:

• Customer Interaction: Proven ability to build customer relationships, provide friendly service, and assist shoppers effectively.

• Operational Aptitude: Basic computer skills for point-of-sale and inventory systems.

• Technical Skills: Basic measuring skills with a strong ability to accurately operate framing equipment and a glass cutter.

• Process Adherence: Willingness and ability to follow Standard Operating Procedures (SOPs) and company programs consistently.

• Teamwork & Communication: Ability to interact positively and respectfully with colleagues and customers.

Preferred Skills:

• Retail Sales Experience: Demonstrated success in selling products or services to customers, with a consultative approach.

• Framing Expertise: Previous experience operating framing equipment and performing custom framing.

• Merchandising Acumen: Understanding of visual merchandising principles for retail displays.

• Omni-Channel Familiarity: Experience with integrated retail processes like BOPIS (Buy Online, Pick Up In-Store).

📝 Enhancement Note: The requirements emphasize practical, hands-on skills and a strong customer service orientation over formal education. The blend of "basic computer skills" and "basic measuring skills" alongside "framing equipment operation" suggests a role where on-the-job training will build technical proficiency.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly requested, candidates are encouraged to highlight relevant experience in customer service, sales, and any custom work or craft-related projects.

• Demonstrating an understanding of quality control and on-time delivery through past work examples will be beneficial.

• Any experience with retail point-of-sale (POS) systems or inventory management software can be showcased.

Process Documentation:

• Candidates should be prepared to discuss their understanding of following Standard Operating Procedures (SOPs) and how they would ensure quality and efficiency in their work.

• The ability to describe how they would manage multiple tasks and prioritize orders effectively is crucial.

• Familiarity with or ability to learn processes for accurate order taking, production, and customer communication.

📝 Enhancement Note: Given the entry-level nature and retail focus, a formal portfolio is likely not a strict requirement. However, candidates can effectively demonstrate their qualifications by preparing to discuss past experiences that showcase customer service, sales, attention to detail, and process adherence, using specific examples.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Health Insurance: Access to medical, dental, and vision insurance plans.

• Paid Time Off (PTO): Opportunities for paid leave.

• Tuition Assistance: Support for continuing education and skill development.

• Employee Discounts: Generous discounts on Michaels products and services.

• Retirement Savings Plan: Potential for a 401(k) or similar savings plan.

• Employee Assistance Program (EAP): Resources for personal and professional support.

Working Hours:

• This is a part-time position. Actual hours will vary based on business needs and scheduling, potentially including nights, weekends, and early mornings. Flexibility in availability is essential.

📝 Enhancement Note: Salary estimation is based on entry-level retail positions in the Frisco, Texas area, considering the part-time nature of the role and the provided benefits. Benefits are detailed based on the company's general offerings as mentioned in the job description.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts and Crafts, Home Decor, Custom Framing)

Company Size: Large (Over 10,000 employees globally)

Founded: 1973

Company Description: Michaels is North America's largest retailer of arts, crafts, and custom framing merchandise, operating over 1,300 stores across the U.S. and Canada. Their mission is to "fuel the joy of creativity and celebration." They also own Artistree, a manufacturer of custom and specialty framing.

Team Structure:

• The Picture Framer will likely be part of a store-level team, reporting to a Store Manager or Assistant Manager, and potentially working closely with a Framing Department Lead or experienced framers.

• Collaboration is expected with fellow sales associates, cashiers, and other store personnel to ensure smooth daily operations and a positive customer experience.

Methodology:

• Customer-Centric Approach: Emphasis on building customer relationships and providing personalized solutions, as indicated by "Elevated ABC Deliver."

• Process Standardization: Adherence to Standard Operating Procedures (SOPs) is critical for consistent service, quality, and safety.

• Sales-Driven Environment: Focus on achieving sales targets for custom framing and other store products.

• Team Collaboration: Encouragement of a supportive work environment where team members assist each other.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels operates in a highly customer-centric retail environment where operational efficiency and sales performance are intertwined. The company culture emphasizes creativity, customer engagement, and adherence to structured processes to deliver a consistent brand experience.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Retail Associate / Specialized Skill Position

This role serves as an excellent entry point into the retail sector, particularly for individuals interested in creative services and hands-on work. It provides foundational experience in customer service, sales, and operational processes within a large, established retail organization.

Reporting Structure:

The Picture Framer typically reports to the Store Manager or an Assistant Manager. They may also receive direct guidance from a designated Framing Department Lead or a more experienced framer, who oversees the custom framing operations within the store.

Operations Impact:

• The Picture Framer directly impacts store revenue through the sale of custom framing services, which often carry higher profit margins.

• By delivering high-quality framing solutions and excellent customer service, they contribute to customer loyalty and repeat business.

Growth Opportunities:

• Skill Specialization: Opportunity to become a highly skilled custom framer, potentially leading to specialized roles or advanced framing techniques.

• Retail Leadership: Potential to advance into roles such as Framing Department Lead, Assistant Store Manager, or Store Manager.

• Cross-Departmental Experience: Ability to gain experience in other store departments, broadening retail operational knowledge.

• Training & Development: Access to company-provided training for product knowledge, sales techniques, and operational procedures.

📝 Enhancement Note: This role offers a clear path for growth within Michaels, starting with a specialized skill and potentially leading to broader retail management responsibilities. The focus on customer interaction and sales provides transferable skills valuable across the retail industry.

🌐 Work Environment

Office Type: Retail Store Environment

Office Location(s): Frisco, Texas - A specific store location at 5255 Eldorado Pkwy.

The work environment is a public retail store, characterized by customer traffic and a focus on product display and sales. The framing shop area is a specialized workspace within the store.

Workspace Context:

• Customer Interaction Hub: The primary workspace is the retail floor and the dedicated framing area, requiring constant interaction with customers.

• Tool & Equipment Use: The framing shop is equipped with tools such as framing equipment, a glass cutter, and potentially a heat press, requiring careful and safe operation.

• Team Collaboration: Frequent opportunities to collaborate with team members for customer assistance, operational tasks, and inventory management.

• Atmosphere: While main store areas are climate-controlled, some stock rooms might not be. The framing shop environment involves handling materials and tools.

Work Schedule:

• This is a part-time role with a flexible schedule that includes nights, weekends, and potentially early mornings. Availability across these times is crucial for meeting business needs. The role requires standing for extended periods and involves physical tasks like lifting and carrying.

📝 Enhancement Note: The work environment is dynamic, blending customer-facing sales with hands-on production in a specialized area. Candidates should be comfortable with a physically active role and flexible scheduling in a retail setting.

📄 Application & Portfolio Review Process

Interview Process:

1. Application Submission: Submit resume and complete the online application.

2. Initial Screening: A recruiter or hiring manager may conduct a brief phone screen to assess basic qualifications and interest.

3. In-Person Interview: Candidates will likely attend an in-person interview at the store. This will involve discussions about:

• Customer service philosophy and experience.
• Sales aptitude and experience with consultative selling.
• Familiarity with or willingness to learn framing techniques and equipment.
• Understanding of retail operations, including SOPs and safety.
• Availability and flexibility.

1. Skills Assessment (Potential): A brief practical demonstration of measuring skills or operating basic equipment might be requested, or a discussion about how they would approach specific framing scenarios.

2. Offer & Onboarding: Successful candidates will receive a job offer and proceed with background checks and onboarding.

Portfolio Review Tips:

• Since a formal portfolio isn't explicitly required, prepare to discuss specific examples from past roles or personal projects that demonstrate:
  • Customer Service Excellence: Instances where you went above and beyond for a customer.
  • Sales Success: How you achieved sales targets or upsold products/services.
  • Craftsmanship/Attention to Detail: Any custom work, projects, or tasks where precision was key.
  • Problem-Solving: How you resolved customer issues or operational challenges.
  • Process Adherence: Examples of following instructions or SOPs accurately.

Challenge Preparation:

• Be ready to answer behavioral questions using the STAR method (Situation, Task, Action, Result) focusing on customer interactions, problem-solving, teamwork, and handling pressure.

• Prepare to discuss how you would approach a customer looking for custom framing, from initial consultation to final sale.

• Demonstrate an understanding of the importance of quality and timeliness in custom work.

📝 Enhancement Note: The interview process will likely focus on assessing practical skills, customer service aptitude, and cultural fit within a retail environment. Candidates should be prepared to articulate their experiences clearly and demonstrate enthusiasm for the creative aspects of the role.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: For processing transactions, managing customer accounts, and potentially order entry.

• Inventory Management Software: To track stock levels, manage replenishment, and process incoming shipments.

• Custom Framing Software/Tools: Specialized software or manual systems for designing frames, calculating costs, and generating work orders.

• Basic Measuring Tools: Rulers, tape measures, calipers.

• Framing Equipment: Mat cutters, saws, joining tools, possibly heat presses for specific applications.

• Glass Cutters: For precise cutting of glass or acrylic.

Analytics & Reporting:

CRM & Automation:

• Customer relationship management may be integrated into the POS system for tracking customer preferences and purchase history. Automation is primarily related to inventory replenishment and POS transaction processing.

📝 Enhancement Note: Proficiency with standard retail POS and inventory systems is expected. The role also requires hands-on use of specialized framing tools. While advanced software knowledge isn't a primary requirement, a willingness to learn and operate these tools efficiently is essential.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer satisfaction and building lasting relationships through exceptional service and creative solutions.

• Creativity & Craftsmanship: Valuing the art of framing and encouraging attention to detail and quality in all custom work.

• Teamwork & Support: Fostering a collaborative environment where team members support each other to achieve store goals.

• Integrity & Accountability: Adhering to company policies, procedures, and ethical standards in all aspects of work.

• Efficiency & Productivity: Striving for operational effectiveness in both customer service and production tasks.

Collaboration Style:

• Cross-Functional: Working seamlessly with other store associates to ensure a smooth customer journey, from initial contact to purchase and beyond.

• Service-Oriented: A shared commitment to providing excellent customer service across all touchpoints.

• Process-Driven: A collective effort to follow established procedures for sales, production, and store upkeep.

• Feedback Exchange: Openness to providing and receiving constructive feedback to improve individual and team performance.

📝 Enhancement Note: Michaels emphasizes a culture that blends creativity with operational discipline. Team members are expected to be customer-focused, collaborative, and committed to upholding the company's standards for quality and service.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Demands: Juggling customer interactions, custom framing consultations, production tasks, and general store duties simultaneously.

• Meeting Production Deadlines: Ensuring timely completion of custom framing orders while maintaining high quality, especially during peak seasons.

• Handling Diverse Customer Needs: Adapting to a wide range of customer requests, budgets, and artistic preferences for framing.

• Learning Technical Skills: Mastering the operation of specialized framing equipment and techniques.

• Physical Demands: Performing tasks that require standing for long periods, lifting, and manual dexterity.

Learning & Development Opportunities:

• Framing Expertise: Develop advanced skills in custom framing design, material selection, and production techniques.

• Customer Service & Sales Training: Enhance consultative selling abilities and customer relationship management.

• Retail Operations Knowledge: Gain experience in inventory management, visual merchandising, and POS operations.

• Product Knowledge: Deepen understanding of art, framing materials, and design principles.

• Career Advancement: Potential to move into leadership roles within the store or specialized functions within the company.

📝 Enhancement Note: The role presents opportunities to develop specialized craft skills and gain comprehensive retail experience. Challenges are typical of a busy retail environment with a specialized service component, offering ample room for skill development and career progression.

💡 Interview Preparation

Strategy Questions:

• Customer Service Philosophy: "Describe your approach to customer service, especially when dealing with a customer seeking a unique or custom product like framing." (Prepare examples of building rapport and understanding needs.)

• Sales Experience: "Tell me about a time you successfully sold a product or service by understanding a customer's specific needs." (Focus on consultative selling and problem-solving.)

• Handling Complex Tasks: "How do you prioritize tasks when you have multiple customer requests and production deadlines?" (Discuss time management and organizational skills.)

• Technical Aptitude: "What is your experience with tools or equipment requiring precision? How comfortable are you learning new operational processes?" (Highlight any relevant hands-on experience or eagerness to learn.)

Company & Culture Questions:

• "Why are you interested in working for Michaels, and specifically in a custom framing role?" (Demonstrate passion for creativity, craft, or customer service.)

• "How do you contribute to a positive team environment?" (Provide examples of collaboration and support.)

Portfolio Presentation Strategy:

• If you have any relevant personal projects (e.g., DIY framing, craft projects, artistic endeavors), be prepared to briefly describe them, focusing on the process, materials used, and the outcome.

• Have specific examples ready from previous jobs that illustrate your customer service, sales, problem-solving, and attention-to-detail skills.

• Be ready to discuss how you would approach a hypothetical framing consultation for a valuable piece of art or a cherished memory.

📝 Enhancement Note: Interviews will likely assess a candidate's blend of customer service skills, sales potential, hands-on capability, and alignment with Michaels' creative and customer-centric culture. Preparing specific examples using the STAR method is highly recommended.

📌 Application Steps

To apply for this Picture Framer position:

• Visit the Michaels Careers website or the provided Workday job portal link.

• Complete the online application thoroughly, ensuring all requested information is accurate and detailed.

• Resume Optimization: Tailor your resume to highlight customer service experience, any sales achievements, experience with tools or crafts, and your ability to follow procedures. Use keywords from the job description such as "customer service," "sales," "custom framing," "retail operations," and "attention to detail."

• Portfolio Preparation: Gather specific examples of past work or experiences that demonstrate your customer interaction skills, problem-solving abilities, and any hands-on or creative capabilities. Be ready to discuss these during an interview.

• Interview Practice: Prepare to answer behavioral questions using the STAR method, focusing on scenarios related to customer service, sales, teamwork, and handling multiple tasks. Research Michaels' products and services, particularly their custom framing options.

• Company Research: Familiarize yourself with Michaels' mission, values, and commitment to creativity. Understand their role as a leader in the arts and crafts retail space.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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