Part time Framer

📍 Job Overview

Job Title: Part-time Framer

Company: Michaels Stores

Location: Chesapeake, Virginia, United States

Job Type: PART_TIME

Category: Retail Operations / Custom Framing Specialist

Date Posted: 2026-03-30

Experience Level: 0-2 years

Remote Status: On-site

🚀 Role Summary

• Focuses on building strong customer relationships through personalized custom framing solutions.

• Drives sales and production targets within the custom framing department.

• Ensures high-quality and timely fulfillment of all framing orders.

• Contributes to overall store operations by assisting with merchandising, customer service, and stock management.

• Operates specialized framing equipment and adheres to strict Standard Operating Procedures (SOPs).

📝 Enhancement Note: This role is a blend of direct customer sales, specialized craft execution, and general retail support. The emphasis on "Elevated ABC Deliver" suggests a structured approach to customer engagement focused on consultative selling within the framing context.

📈 Primary Responsibilities

• Engage customers proactively to understand their framing needs and provide expert consultative advice, utilizing the "Elevated ABC Deliver" methodology to build rapport and drive sales.

• Execute custom framing orders with precision, adhering to quality standards and production timelines to ensure customer satisfaction.

• Maintain and manage the ready-made frame department, including visual merchandising, stock replenishment (SISO and Directed Replenishment), and overall store presentation.

• Deliver exceptional customer service by assisting shoppers in locating products, offering solutions, and ensuring a well-merchandised and fully stocked shopping environment.

• Uphold and meticulously follow all Standard Operating Procedures (SOPs) and company programs to ensure compliance, operational efficiency, and safety.

• Actively participate in inventory management processes, including truck unloads and stocking, to meet budget and timeline requirements.

• Operate the cash register efficiently and accurately, adhering to all cash handling procedures and standards.

• Support shrink and safety programs through diligent adherence to protocols and proactive identification of potential risks.

• Foster a positive and respectful work environment, demonstrating commitment to company values and acting as a role model for other team members.

• Assist with the integration and execution of Omni channel processes to provide a seamless customer experience across all touchpoints.

📝 Enhancement Note: The "Major Activities" section clearly outlines a multifaceted role that requires proficiency in sales, production, customer service, and operational compliance. The emphasis on "Elevated ABC Deliver" indicates a specific sales training program that candidates should be aware of.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a foundational understanding of basic math and measurement is expected.

Experience: 0-2 years of experience in roles that involve customer interaction and basic technical skills.

Required Skills:

• Basic computer proficiency for system operations and order entry.

• Fundamental measuring skills for accurate custom framing.

• Ability to safely and effectively operate framing equipment.

• Competency in using a glass cutter with precision.

• Strong customer service orientation and interpersonal skills.

• Adherence to Standard Operating Procedures (SOPs) and company policies.

Preferred Skills:

• Prior retail experience, demonstrating familiarity with store operations and customer engagement.

• Proven experience in selling products or services, with an ability to consultatively guide customers towards solutions.

• Familiarity with merchandising and visual display principles.

• Experience with Omni channel retail processes.

📝 Enhancement Note: The requirements are entry-level, emphasizing practical skills and a willingness to learn. The preference for retail and sales experience suggests that candidates with a background in consultative selling will be better positioned for success in driving custom framing sales.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio isn't explicitly required, candidates should be prepared to discuss past experiences demonstrating:
  • Process Improvement: Examples of how they maintained or improved efficiency in previous roles, perhaps related to order processing or stock management.
  • Quality Control: Instances where they ensured high-quality output in a task-oriented role.
  • Customer Interaction: Scenarios showcasing their ability to build rapport and provide solutions.
  • System Adherence: Evidence of following established procedures and operating equipment safely.

Process Documentation:

• Candidates should be able to articulate their understanding of:
  • Workflow Design: How they would approach understanding and executing the custom framing workflow from customer consultation to order completion.
  • Implementation: Their ability to learn and implement new processes or equipment quickly.
  • Measurement: How they would track personal performance related to sales, production, and customer satisfaction.

📝 Enhancement Note: Given the entry-level nature of the role, the "portfolio" will likely be demonstrated through interview discussions and behavioral questions rather than a formal submission. Candidates should focus on articulating their understanding of processes and their ability to follow them diligently.

💵 Compensation & Benefits

Salary Range: As a part-time retail position, the hourly wage is expected to be competitive within the Chesapeake, Virginia area for entry-level retail roles. Based on industry benchmarks for similar part-time positions in retail, a range of $11.00 - $15.00 per hour is estimated. This range can vary based on experience and the specific needs of the store.

Benefits:

• Health insurance (medical, dental, and vision) - Eligibility may vary based on hours worked and length of employment.

• Paid time off - Accrual typically based on hours worked.

• Tuition assistance - A valuable benefit for those looking to further their education while working.

• Generous employee discounts on Michaels products, ideal for creative individuals.

• Other benefits as detailed by The Michaels Companies Inc.

Working Hours: This is a part-time position. Actual hours will vary based on business needs, but typically involve evenings, weekends, and potentially early mornings. The total weekly hours are expected to be less than 30-35 hours per week.

📝 Enhancement Note: Salary estimation is based on general retail part-time roles in the specified region. Specific benefits eligibility for part-time employees can vary and should be confirmed directly with Michaels. The mention of "40" in the raw data for ai_working_hours seems to be a default or misinterpretation, as the job title explicitly states "Part time".

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is the leading specialty retailer of arts and crafts in North America, serving a broad spectrum of customers interested in creative pursuits.

Company Size: Over 1,300 stores across North America, indicating a large, established retail operation with significant infrastructure and standardized processes.

Founded: 1973, with headquarters in Irving, Texas. This long history suggests a stable company with established operational practices and a clear brand identity.

Team Structure:

• The role operates within a store-level team structure, reporting to store management (likely a Store Manager or Assistant Manager overseeing departments).

• Collaboration is expected with fellow sales associates, department specialists (like fellow framers or visual merchandisers), and cashiers.

Methodology:

• Data-Driven Insights: While this specific role is hands-on, the company likely uses sales data, customer feedback, and inventory analytics to inform operational decisions and merchandising strategies.

• Process Optimization: Emphasis on Standard Operating Procedures (SOPs) indicates a structured approach to ensure consistency and efficiency across all stores.

• Customer-Centric Approach: The "Elevated ABC Deliver" methodology highlights a focus on building customer relationships and providing tailored solutions, driving sales through consultative service.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company size and history imply a well-defined operational framework. The "fuel the joy of creativity and celebration" purpose statement suggests a culture that values creativity, customer engagement, and a positive work environment.

📈 Career & Growth Analysis

Operations Career Level: This is an entry-level, part-time operational role focused on specialized craft retail execution and customer service. It's a foundational position within the retail operations spectrum at Michaels.

Reporting Structure: The Framer typically reports to a Department Lead or Store Manager, who oversees daily operations and team performance.

Operations Impact: This role directly impacts revenue through custom framing sales and customer retention by providing quality products and excellent service. It also contributes to store presentation and operational efficiency through merchandising and adherence to SOPs.

Growth Opportunities:

• Skill Development: Opportunity to become a highly skilled custom framer, mastering various techniques and materials.

• Retail Advancement: Potential to move into roles like Lead Framer, Visual Merchandiser, Assistant Store Manager, or Store Manager within Michaels.

• Cross-Training: Possibility to gain experience in other store departments, broadening retail operational knowledge.

• Specialization: Deepen expertise in custom framing, potentially leading to specialized roles within the company's framing division (e.g., Artistree).

📝 Enhancement Note: For an entry-level part-time role, growth is primarily within the retail store structure. The focus is on developing core retail competencies and specialized framing skills.

🌐 Work Environment

Office Type: Public retail store setting. The work environment includes customer-facing areas, a dedicated custom framing shop, and stockroom areas.

Office Location(s): The specific store is located at 1412 Greenbrier Pkwy, Ste 123, Chesapeake, VA. This is a standard retail plaza location.

Workspace Context:

• Customer-Facing: Requires interaction with diverse customers in a retail environment.

• Framing Shop: A specialized workspace equipped with framing tools, a glass cutter, and a heat press. This area requires focus on safety and precision.

• Stock Room: May involve working in areas that are not climate-controlled, especially during truck unloads.

• Collaborative: Teamwork is essential for supporting various store functions and ensuring smooth operations.

Work Schedule: Work hours include nights, weekends, and early mornings. The schedule is flexible to accommodate business needs and is part-time.

📝 Enhancement Note: The work environment is dynamic, blending customer service demands with the technical requirements of custom framing. Safety protocols, particularly in the framing shop, are critical.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Application review focusing on required skills and preferred experience.

• In-Person Interview: Likely includes behavioral questions assessing customer service skills, problem-solving abilities, and teamwork. Expect questions about handling customer issues, working with a team, and demonstrating attention to detail.

• Skills Assessment: Potential practical demonstration of basic measuring skills or operation of simple tools, or discussion about operating framing equipment.

• Managerial Interview: Final interview with store management to assess cultural fit and overall suitability for the role and company.

Portfolio Review Tips:

• No Formal Portfolio Needed: As this is an entry-level role, a formal portfolio is not expected. However, candidates should prepare to discuss:

  • Past Projects: Examples of tasks where attention to detail, precision, and quality were critical (e.g., crafting, DIY projects, previous retail tasks).
  • Customer Interactions: Anecdotes about successful customer service experiences, problem resolution, or consultative selling.
  • Process Adherence: Situations where they followed instructions or SOPs meticulously.

• Showcase Creativity: If you have personal creative projects that demonstrate attention to detail and aesthetic sense, be ready to mention them as they align with the company's core business.

Challenge Preparation:

• Scenario-Based Questions: Be prepared for hypothetical scenarios related to customer service, handling difficult customers, or managing multiple tasks simultaneously.

• Problem-Solving: Think about how you would approach a complex framing order or a customer with a unique request.

• Teamwork: Discuss how you contribute to a positive team environment and collaborate effectively.

📝 Enhancement Note: The application process will likely focus on assessing foundational customer service aptitude, mechanical inclination, and alignment with Michaels' customer-centric culture.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Proficiency or ability to learn to operate specialized framing machinery, including mat cutters, frame saws, and joining equipment.

• Glass Cutter: Essential tool for precision cutting of glass or acrylic for frames.

• Heat Press: Used in certain framing applications.

• Point of Sale (POS) System: For processing transactions, managing orders, and handling customer accounts.

Analytics & Reporting:

• Basic Computer Skills: For accessing order management systems, inventory lookup, and potentially internal communication platforms.

CRM & Automation:

• Order Management System: Likely an integrated system within the POS or a separate platform for tracking custom framing orders from inception to completion.

• Inventory Management Tools: For tracking stock levels of ready-made frames and framing supplies.

📝 Enhancement Note: The technology stack is primarily focused on operational tools for sales, production, and inventory within a retail environment. The emphasis is on practical application rather than complex data analysis tools.

👥 Team Culture & Values

Operations Values:

• Creativity & Passion: The company's purpose is to "fuel the joy of creativity," so a genuine interest in arts, crafts, and creative expression is valued.

• Customer Focus: Building relationships and providing memorable solutions is paramount, as indicated by the "Elevated ABC Deliver" methodology.

• Teamwork & Collaboration: Working together to achieve store goals and support a positive customer experience is essential.

• Integrity & Respect: Adhering to ethical standards, company policies, and treating all individuals with respect.

• Efficiency & Quality: Delivering high-quality custom framing and maintaining store operational standards.

Collaboration Style:

• Cross-Functional Support: Associates are expected to assist in various store functions, promoting a unified team effort.

• Customer-Centric Communication: Open and clear communication with customers to ensure satisfaction and build loyalty.

• Knowledge Sharing: Willingness to share best practices and assist colleagues in learning new skills or procedures.

📝 Enhancement Note: The culture at Michaels is built around creativity, customer engagement, and a supportive team environment. Candidates who can embody these values will likely thrive in this role.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Demands: Juggling customer consultations, custom framing production, general store duties, and cashier responsibilities simultaneously.

• Mastering Custom Framing Techniques: Learning and executing precise framing methods to meet high-quality standards.

• Customer Expectations: Managing diverse customer needs and expectations for custom artwork, often with unique requirements.

• Physical Demands: The role requires standing for long periods, lifting, and repetitive motions, which can be physically demanding.

Learning & Development Opportunities:

• Specialized Craft Training: Becoming an expert in custom framing, including material selection, design principles, and advanced techniques.

• Sales & Customer Service Skills: Enhancing consultative selling abilities and customer relationship management.

• Retail Operations Knowledge: Gaining a comprehensive understanding of store operations, inventory control, and merchandising.

• Cross-Training: Opportunities to learn skills across different store departments.

📝 Enhancement Note: The primary challenge lies in mastering the technical craft of custom framing while simultaneously excelling in customer service and general retail operations. Growth opportunities focus on developing expertise in both areas.

💡 Interview Preparation

Strategy Questions:

• Custom Framing Approach: "Describe your process for consulting with a customer on a custom framing project. What questions would you ask to ensure you meet their needs?" (Focus on consultative selling and understanding client vision.)

• Problem-Solving: "Imagine a customer is unhappy with their framed item. How would you handle this situation to ensure customer satisfaction?" (Highlight de-escalation, active listening, and solution-oriented thinking.)

• Teamwork & Efficiency: "How do you prioritize tasks when you have multiple customer requests and operational duties to attend to?" (Emphasize organizational skills and ability to work under pressure.)

Company & Culture Questions:

• "What interests you about working at Michaels, specifically in the custom framing department?" (Connect your passion for creativity, crafts, or customer service to the company's mission.)

• "How do you contribute to a positive team environment?" (Provide examples of collaboration and support for colleagues.)

Portfolio Presentation Strategy:

• Verbal Examples: Prepare specific, concise stories from past work or personal experiences that demonstrate:

  • Customer Interaction Success: A time you went above and beyond for a customer.
  • Problem Resolution: How you solved a challenge in a previous role.
  • Attention to Detail: A project where precision was key.
  • Learning Agility: How quickly you picked up a new skill or process.

• Enthusiasm for Crafts: Convey genuine interest in the arts and crafts industry and the value of custom framing.

📝 Enhancement Note: Interview preparation should focus on demonstrating strong interpersonal skills, a proactive approach to customer service, attention to detail, and a genuine interest in the creative aspects of the role and the company's mission.

📌 Application Steps

To apply for this part-time Framer position:

• Submit your application through the provided link on the Michaels Careers portal.

• Resume Customization: Tailor your resume to highlight any customer service, sales, crafting, or detail-oriented experiences. Use keywords from the job description such as "customer service," "sales," "merchandising," and "detail-oriented."

• Prepare Behavioral Examples: Think of specific situations from past experiences that demonstrate your ability to build customer relationships, solve problems, work efficiently, and follow procedures.

• Research Michaels: Familiarize yourself with Michaels' mission, values, and product offerings, particularly their custom framing services. Understand their commitment to creativity and customer experience.

• Practice Interview Responses: Rehearse answers to common interview questions, focusing on clarity, conciseness, and relevance to the role and company culture.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

---