PT Framer

📍 Job Overview

Job Title: PT Framer

Company: Michaels Stores

Location: Marysville, Washington, United States

Job Type: Part-Time

Category: Retail Operations / Custom Framing Specialist

Date Posted: April 25, 2026

Experience Level: Entry-Level to Early Career (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role is focused on customer engagement within a retail environment, specifically in the custom framing department.

• Key responsibilities involve building customer relationships, understanding their needs for custom framing solutions, and executing orders with precision.

• The position requires proficiency in operational tasks such as operating framing equipment, merchandising, and maintaining store standards.

• Success in this role hinges on delivering excellent customer service, contributing to sales targets, and ensuring a safe, well-organized workspace.

📝 Enhancement Note: While the title is "PT Framer," the description indicates a strong emphasis on sales and customer relationship building, positioning this as a hybrid role combining operational craft with direct customer interaction and sales responsibilities, common in specialized retail environments. This is not a pure back-end operations role but rather a customer-facing one with operational duties.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Actively engage with customers to understand their framing needs and preferences.
  • Utilize "Elevated ABC Deliver" methodology to build rapport and provide personalized framing solutions.
  • Drive sales by effectively presenting custom framing options and upselling related products or services.
  • Achieve personal sales and production targets for the custom framing department.

• Custom Framing Operations:

  • Accurately complete custom framing orders, ensuring high quality and on-time delivery.
  • Operate framing equipment, including specialized tools and a glass cutter, safely and efficiently.
  • Maintain the ready-made frame department, including SISO (Single Item, Single Order) and Directed Replenishment processes.
  • Manage the framing shop environment, ensuring it is clean, safe, and well-organized.

• Store Operations & Customer Service:

  • Provide friendly and helpful customer service throughout the store, assisting with product location and problem-solving.
  • Maintain a well-merchandised and in-stock store environment to enhance the customer shopping experience.
  • Participate actively in truck un-loading and stocking processes, adhering to established standards.
  • Operate the cash register and execute cash handling procedures according to company standards.
  • Support company-wide shrink and safety programs through diligent adherence to procedures.

• Team Collaboration & Compliance:

  • Adhere strictly to Standard Operating Procedures (SOPs) and company programs to ensure compliance.

  • Interact positively and respectfully with colleagues, maintaining a positive attitude during challenging situations.

  • Promote organizational commitment, values, and a positive company image.

  • Assist with Omni-channel processes to support integrated customer experiences.

📝 Enhancement Note: The responsibilities clearly delineate a dual focus: direct customer sales and service within the framing department, and the operational execution of framing orders and general store upkeep. The mention of "Elevated ABC Deliver" and "SISO and Directed Replenishment" suggests specific retail operational methodologies the candidate must learn and apply.

🎓 Skills & Qualifications

Education:

• No specific educational degree is listed as a requirement.

Experience:

• Experience in a retail environment is preferred.

• Experience in sales, particularly selling products or services directly to customers, is advantageous.

Required Skills:

• Basic Computer Skills: Ability to navigate point-of-sale (POS) systems, potentially order management software, and basic office applications.

• Basic Measuring Skills: Precision in measurement is critical for accurate framing.

• Framing Equipment Operation: Competency in using and maintaining framing machinery.

• Glass Cutting: Proficiency in safely and accurately cutting glass for framing purposes.

• Customer Service Excellence: Ability to engage with customers, understand needs, and provide solutions.

• Sales Acumen: Aptitude for consultative selling and achieving sales targets.

• Cash Handling: Accuracy and responsibility in managing financial transactions.

• Merchandising & Organization: Ability to maintain visually appealing and well-stocked displays.

• Adherence to SOPs: Commitment to following established procedures and safety guidelines.

Preferred Skills:

• Retail Sales Experience: Proven track record in a customer-facing sales role.

• Custom Framing Knowledge: Familiarity with framing techniques, materials, and design principles.

• Visual Merchandising: Skill in creating attractive product displays.

• Inventory Management: Understanding of stock control and replenishment processes.

📝 Enhancement Note: The "Minimum Type of experience" section directly translates to required skills, emphasizing foundational abilities. The "Preferred Type of experience" provides a clear advantage for candidates with prior retail sales or specialized framing backgrounds, aligning with the hybrid sales and operations nature of the role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Sales & Customer Interaction Case Studies: Examples of how you've successfully engaged customers, understood their needs, and provided solutions, ideally in a retail or service environment. Focus on demonstrating consultative selling techniques.

• Framing Project Examples (if applicable): If you have prior framing experience, showcase examples of completed projects, highlighting quality, design choices, and client satisfaction.

• Process Improvement Contributions: Any instances where you identified an inefficiency in a retail process (e.g., merchandising, stocking, customer flow) and proposed or implemented a solution.

• Metrics-Driven Results: Evidence of how your actions contributed to sales targets, customer satisfaction scores, or operational efficiency. Quantifiable achievements are highly valued.

Process Documentation:

• Workflow Design: While not explicitly required for a portfolio, candidates should be prepared to discuss how they would approach understanding and optimizing the custom framing workflow from order intake to completion.

• Standard Operating Procedure (SOP) Adherence: Be ready to discuss your understanding of the importance of SOPs in retail operations and how you ensure compliance.

• Performance Measurement: Discuss how you would track your own performance and that of a framing department, focusing on key metrics like sales conversion, order accuracy, and turnaround time.

📝 Enhancement Note: For a role like this, a formal "portfolio" might not be strictly mandated but demonstrating relevant experience through a resume or during an interview is crucial. The "Portfolio Essentials" are framed to guide candidates on what types of experiences and achievements to highlight, focusing on customer interaction, sales success, and operational execution within a retail context.

💵 Compensation & Benefits

Salary Range:

• Estimated Range: $17.25 - $20.30 per hour.

Benefits:

• Health Insurance: Medical, Dental, and Vision coverage are provided.

• Paid Time Off (PTO): Accrued time off for vacation, sick days, or personal needs.

• Tuition Assistance: Support for continuing education and skill development.

• Employee Discounts: Generous discounts on Michaels products and services.

• Other Benefits: The posting mentions "much more," suggesting a comprehensive benefits package available to both full-time and part-time team members.

Working Hours:

• Part-Time: This is a part-time position.

• Flexibility: Work hours include nights, weekends, and early mornings, reflecting typical retail operating schedules. Specific hours will vary based on store needs and scheduling.

📝 Enhancement Note: The salary range is explicitly provided, which is excellent for candidate transparency. The benefits listed are competitive for part-time retail roles and highlight Michaels' commitment to employee well-being. The mention of "working hours include nights, weekends and early mornings" is standard for retail but important for candidates to note.

🎯 Team & Company Context

🏢 Company Culture

Industry:

• Arts and Crafts Retail. Michaels is the largest specialty arts and crafts retail chain in North America.

• The company also owns Artistree, a manufacturer of custom and specialty framing merchandise, highlighting a direct connection to the core function of this role.

Company Size:

• Michaels operates over 1,300 stores across 49 states and Canada.

• This indicates a large, established retail organization with significant operational scale.

Founded:

• Founded in 1973.

• Headquartered in Irving, Texas.

Team Structure:

• Store Level: The PT Framer will be part of a store team, likely reporting to a Store Manager or Assistant Manager, with direct supervision from a Framing Department Manager or Lead.

• Departmental Focus: The role has a specific focus on the Custom Framing department, implying a dedicated team or individuals responsible for this area.

• Cross-Functional Collaboration: Collaboration will occur with other store associates, including sales floor staff, cashiers, and potentially inventory/stockroom personnel, especially during truck unloads and stocking.

Methodology:

• Customer-Centric Approach: Emphasis on building customer relationships and providing solutions ("Elevated ABC Deliver").

• Process Adherence: Strong reliance on Standard Operating Procedures (SOPs) for consistency, compliance, and safety.

• Sales and Production Focus: Performance is measured by both sales achievements and the quality/timeliness of operational tasks (framing orders).

• Omni-channel Support: Integration of online and in-store customer experiences.

Company Website:

• https://www.michaels.com/

📝 Enhancement Note: The company culture at Michaels is deeply rooted in creativity and customer service within the arts and crafts sector. The scale of the organization means established operational frameworks, but the specific framing role also requires a personal touch and artistic sensibility.

📈 Career & Growth Analysis

Operations Career Level:

• This is an entry-level to early-career position within the retail operations framework.

• It serves as a foundational role for individuals interested in specialized retail services, customer engagement, and operational execution.

Reporting Structure:

• Typically reports to a Store Manager or Assistant Store Manager.

• May receive direct task management and guidance from a Framing Department Manager or Lead Framer.

Operations Impact:

• Revenue Generation: Directly contributes to store revenue through custom framing sales and upselling.

• Customer Loyalty: Impacts customer retention and satisfaction through high-quality service and product delivery.

• Brand Representation: Serves as a key point of contact, shaping the customer's perception of Michaels' custom framing capabilities and overall brand.

• Operational Efficiency: Contributes to the smooth functioning of the framing department and overall store operations through adherence to processes and quality standards.

Growth Opportunities:

• Advancement within Framing: Potential to become a Lead Framer or Framing Department Manager, taking on more responsibility for operations, sales targets, and team training.

• Cross-Training in Other Departments: Opportunity to gain experience in other store functions (e.g., visual merchandising, inventory management, customer service lead).

• Management Track: Potential progression into Assistant Store Manager or Store Manager roles within Michaels retail locations.

• Specialized Skills Development: Deepening expertise in custom framing techniques, design, and sales strategies.

📝 Enhancement Note: This role offers a clear path for growth within a large retail organization. The emphasis on both sales and operational craft provides a well-rounded experience that can lead to specialized management roles or broader retail leadership positions.

🌐 Work Environment

Office Type:

• Retail Store Environment: The primary work location is a Michaels retail store.

• Customer-Facing: A significant portion of the role involves direct interaction with the public in a sales and service capacity.

• Dedicated Framing Area: A specific section of the store is designated as the framing shop, equipped with specialized tools and materials.

Office Location(s):

• Marysville, Washington: Specifically at the 16418 Twin Lakes Ave location.

Workspace Context:

• Collaborative Retail Floor: The store environment is dynamic, requiring interaction with customers and fellow employees.

• Specialized Workshop: The framing area acts as a workshop, involving tools, materials, and potentially dust or fumes associated with framing processes. Safety protocols are paramount.

• Tools and Technology: Access to framing equipment, glass cutters, heat presses, POS systems, and potentially inventory management software.

• Team Interaction: Frequent opportunities for collaboration with store management and team members during daily operations, truck unloads, and customer assistance.

Work Schedule:

• Part-Time: Hours will vary and are not guaranteed full-time.

• Flexibility Required: Must be available to work nights, weekends, and early mornings, aligning with retail operating hours.

• Potential for Steady Shifts: While flexible, consistent scheduling is typical for part-time retail roles, though this can vary by store management.

📝 Enhancement Note: The work environment is a typical, fast-paced retail setting with a specialized operational component in the framing shop. Candidates should be comfortable with public interaction, physical tasks, and a flexible work schedule that includes weekends and evenings.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a review of your application and resume, potentially followed by a brief phone screen.

• In-Person Interview: Expect one or more interviews at the store location. This will likely include:

  • Behavioral Questions: Assessing your customer service skills, problem-solving abilities, teamwork, and how you handle challenging situations (e.g., "Tell me about a time you dealt with a difficult customer").
  • Situational Questions: Posing hypothetical scenarios related to framing, sales, or store operations (e.g., "How would you handle a customer who is unhappy with their framing order?").
  • Skills Assessment: Discussion of your basic computer, measuring, and any framing equipment experience. You may be asked to demonstrate measuring skills or discuss how you'd operate specific equipment.
  • Sales & Customer Service Focus: Questions will probe your ability to build relationships, understand customer needs, and drive sales.

• Practical Demonstration (Potential): You might be asked to demonstrate measuring skills or explain how you would approach a framing consultation.

• Final Interview/Offer: May involve meeting with a higher-level manager or HR representative.

Portfolio Review Tips:

• Resume as Portfolio: For this role, your resume is your primary "portfolio." Ensure it clearly highlights:

  • Customer Service Achievements: Quantify where possible (e.g., "Consistently received positive customer feedback," "Resolved customer issues leading to repeat business").
  • Sales Success: Detail any sales targets met or exceeded, or specific sales techniques used.
  • Operational Skills: List any experience with equipment, tools, inventory, or process adherence.
  • Relevant Experience: Emphasize any retail, customer-facing, or craft/art-related background.

• Framing Examples (If available): If you have personal framing projects or professional experience, be prepared to discuss them with enthusiasm, highlighting your understanding of materials, design, and execution.

• Showcase Problem-Solving: Be ready to describe a time you solved a customer problem or improved an operational process, even if it was in a different context.

Challenge Preparation:

• Customer Scenario: Prepare to walk through how you would consult with a customer for a custom framing project, from initial greeting to final recommendation.

• Problem-Solving: Think about common retail challenges (e.g., stock discrepancies, customer complaints, busy periods) and how you would address them.

• Operational Understanding: Be ready to discuss why SOPs are important and how you would ensure accuracy in measurements and order fulfillment.

📝 Enhancement Note: The interview process will heavily focus on assessing customer interaction, sales aptitude, and basic operational competence. Candidates should prepare to articulate their customer service philosophy and demonstrate practical skills relevant to a retail framing environment.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Various saws, mat cutters, mounting presses, L-<bos>matic machines, and specialized tools for assembling frames.

• Glass Cutter: Essential for precise glass sizing.

• Heat Press: Used for specific mounting or sealing processes.

• Point of Sale (POS) System: For processing transactions, managing customer orders, and potentially inventory lookup.

• Basic Computer Skills: For POS operation, potentially internal communication or order management software.

Analytics & Reporting:

• While not directly responsible for complex analytics, the role will indirectly contribute to:
  • Sales Performance Data: Tracked through the POS system.
  • Inventory Levels: Monitored and managed to ensure product availability.
  • Order Accuracy Rates: Impacted by the quality of work in the framing shop.

CRM & Automation:

• Customer Relationship Management (CRM): The POS system likely has basic CRM functionalities for tracking customer purchases and contact information.

• Order Management: Systems to track custom framing orders from creation to completion.

• Inventory Management Systems: Used for tracking stock levels of framing materials, mats, and glass.

📝 Enhancement Note: Proficiency with specialized framing tools is key. Basic computer literacy for POS systems is also essential. The role is less about advanced analytics tools and more about hands-on operation of physical tools and retail technology.

👥 Team Culture & Values

Operations Values:

• Creativity: Encouraging and facilitating customer creativity through framing solutions.

• Customer Focus: Prioritizing customer satisfaction and building strong relationships.

• Quality: Commitment to delivering high-quality custom framing work and maintaining store standards.

• Efficiency: Performing tasks accurately and in a timely manner to meet production and sales goals.

• Teamwork: Collaborating effectively with colleagues to ensure smooth store operations.

• Integrity: Adhering to company policies, ethical practices, and honest transactions.

Collaboration Style:

• Customer-Centric Collaboration: Working with customers to co-create framing solutions.

• Cross-Functional Support: Assisting colleagues across different store departments as needed.

• Process-Oriented Teamwork: Following established procedures to ensure consistency and efficiency in daily tasks.

• Positive & Respectful Interactions: Maintaining a constructive and supportive environment with all team members.

📝 Enhancement Note: The team culture likely blends a passion for arts and crafts with the structured demands of retail operations. Valuing creativity alongside efficiency and customer service is key.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing customer consultations and sales activities while also ensuring timely and high-quality framing order completion.

• Handling Diverse Customer Needs: Adapting to a wide range of customer preferences, budgets, and artistic visions for framing.

• Physical Demands: Performing physically demanding tasks such as lifting heavy items, standing for extended periods, and working with tools.

• Maintaining Accuracy: Ensuring precise measurements and execution in a craft that requires meticulous attention to detail.

• Adapting to Retail Pace: Thriving in a dynamic retail environment with fluctuating customer traffic and operational demands.

Learning & Development Opportunities:

• Custom Framing Expertise: Deepen knowledge of framing techniques, materials, design principles, and best practices.

• Sales & Customer Service Skills: Enhance consultative selling abilities, customer relationship management, and conflict resolution.

• Retail Operations Management: Gain understanding of store operations, inventory control, merchandising, and POS systems.

• Potential for Leadership: Develop skills necessary for roles such as Lead Framer or Department Manager.

• Product Knowledge: Become an expert on Michaels' extensive range of art supplies, craft materials, and framing options.

📝 Enhancement Note: The role presents opportunities to develop both a specialized craft and core retail skills. Overcoming the challenge of balancing creative service with operational demands is a key growth area.

💡 Interview Preparation

Strategy Questions:

• Customer Consultation: "Describe your process for consulting with a customer on a custom framing project, from initial greeting to finalizing the order." (Prepare to discuss active listening, understanding needs, presenting options, and closing the sale.)

• Problem-Solving: "Imagine a customer is unhappy with the framing they received. How would you handle this situation?" (Focus on empathy, active listening, identifying the root cause, and offering solutions aligned with company policy.)

• Sales Approach: "How do you approach selling a product or service, especially when the customer may not initially know exactly what they want?" (Highlight consultative selling, understanding benefits, and tailoring recommendations.)

• Operational Process: "Explain the importance of Standard Operating Procedures (SOPs) in a retail environment like Michaels." (Discuss consistency, safety, quality control, and compliance.)

• Teamwork: "Describe a time you collaborated with team members to achieve a common goal or overcome a challenge." (Showcase your ability to work effectively within a team.)

Company & Culture Questions:

• "What interests you about working at Michaels, specifically in the custom framing role?" (Research Michaels' mission, values, and its position in the arts and crafts industry. Connect your passion for creativity or service to their brand.)

• "How do you stay motivated in a role that involves both repetitive tasks and customer interaction?" (Discuss your work ethic, focus on quality, and ability to find satisfaction in both aspects.)

Portfolio Presentation Strategy:

• Resume as Evidence: Use your resume to highlight specific examples that align with the job description – customer service scenarios, sales achievements, experience with tools or processes.

• Storytelling: Be prepared to elaborate on your resume points with brief, impactful stories. For example, if you mention "improved customer satisfaction," be ready to explain how.

• Quantify Achievements: Whenever possible, use numbers to demonstrate impact (e.g., "Increased sales in my section by X%," "Handled an average of Y customer inquiries per day").

• Show Enthusiasm for Craft: If you have a personal interest in art, crafts, or design, express it. This role requires a certain level of appreciation for the creative process.

📝 Enhancement Note: Preparation should focus on demonstrating customer service excellence, sales capability, a willingness to learn and execute operational tasks, and an understanding of Michaels' brand and values.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided application link on the Michaels Careers portal.

• Resume Optimization: Tailor your resume to highlight relevant customer service, sales, and any operational or craft-related experience. Use keywords from the job description such as "customer service," "sales," "framing," "merchandising," and "cash handling." Quantify achievements where possible.

• Prepare for Behavioral & Situational Questions: Review common retail interview questions focusing on customer interaction, problem-solving, teamwork, and sales scenarios. Be ready to provide specific examples from your past experiences.

• Research Michaels: Understand the company's mission, values, product offerings (especially custom framing), and its position in the arts and crafts market. This will help you articulate your interest and cultural fit.

• Practice Your "Elevator Pitch": Be ready to briefly introduce yourself and explain why you are a good fit for the PT Framer role, emphasizing your customer service skills and willingness to learn the framing craft.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.