P/T framer

📍 Job Overview

Job Title: Part-Time Framer

Company: Michaels Stores

Location: Centerville, Ohio, United States

Job Type: Part-Time

Category: Retail Operations / Custom Framing Specialist

Date Posted: April 25, 2026

Experience Level: Entry-Level to 2 Years

Remote Status: On-site

🚀 Role Summary

• This role focuses on customer engagement and sales within the custom framing department, requiring strong interpersonal skills and a knack for understanding customer needs to deliver tailored art solutions.

• It involves hands-on production work, ensuring high-quality custom framing orders are completed accurately and on time, adhering to established Standard Operating Procedures (SOPs).

• The position requires maintaining visual merchandising standards for the ready-made frame department and other assigned store areas, contributing to an overall appealing shopping environment.

• Responsibilities extend to general store operations, including customer assistance, inventory management, stocking, and accurate cash handling, promoting a seamless retail experience.

📝 Enhancement Note: While the role title is "P/T framer," the description indicates a broader retail operations component beyond just custom framing, encompassing general sales floor duties, inventory management, and customer service across the store. This implies a need for adaptability and a willingness to contribute to various store functions.

📈 Primary Responsibilities

• Build strong customer relationships through an elevated sales approach, utilizing the Elevated ABC Deliver methodology to create memorable custom framing solutions and drive sales.

• Execute custom framing orders with a high degree of quality, accuracy, and timeliness, ensuring customer satisfaction and adherence to production timelines.

• Maintain the visual presentation and stock levels of the ready-made frame department, including SISO (Specialty Item, Special Order) and Directed Replenishment processes.

• Provide exceptional customer service by acknowledging shoppers, assisting with product location, offering solutions, and ensuring a safe, clean, and clutter-free shopping environment.

• Operate the cash register accurately, executing all cash handling procedures to company standards and assisting with Omni channel processes as needed.

• Participate actively in the truck un-load and stocking processes, ensuring adherence to truck standards and timely completion of replenishment tasks.

• Support company shrink and safety programs by following all Standard Operating Procedures (SOPs) and Company programs diligently.

• Interact positively and respectfully with colleagues and customers, promoting a collaborative and inclusive work environment.

📝 Enhancement Note: The emphasis on "Elevated ABC Deliver" suggests a structured sales and customer engagement methodology that candidates should be prepared to learn and implement. This is crucial for driving custom framing sales and building customer loyalty.

🎓 Skills & Qualifications

Education: High school diploma or equivalent preferred, though not explicitly stated as a strict requirement.

Experience: 0-2 years of experience in a customer-facing or retail environment is ideal.

Required Skills:

• Basic computer skills for point-of-sale (POS) and potential inventory management systems.

• Basic measuring skills essential for accurate custom framing.

• Ability to operate framing equipment and a glass cutter safely and effectively.

• Demonstrated ability to build customer relationships and provide solutions.

• Proficiency in cash handling and operating a cash register.

• Understanding and adherence to Standard Operating Procedures (SOPs).

Preferred Skills:

• Prior retail sales experience, particularly in a consultative or solution-selling capacity.

• Experience selling products and/or services to customers, demonstrating persuasive and effective communication.

• Familiarity with visual merchandising principles for retail displays.

• Experience with Omni channel retail processes (e.g., buy online, pick up in store).

📝 Enhancement Note: The "Minimum Type of experience" and "Preferred Type of experience" clearly outline the baseline and desired qualifications. Candidates with any sales or customer service background will find transferable skills applicable here, even if not directly in custom framing.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly requested for this entry-level role, candidates are encouraged to prepare examples of past customer interactions, sales successes, or creative problem-solving scenarios.

• Demonstrate understanding of sales processes, from initial customer engagement to closing a sale and ensuring post-sale satisfaction.

• Showcase an ability to follow established processes and procedures, particularly those related to production and quality control in a framing context.

Process Documentation:

• Understanding of how to follow and execute Standard Operating Procedures (SOPs) for framing orders, sales transactions, and general store operations.

• Ability to document and report on customer interactions and sales activities, aligning with the "Elevated ABC Deliver" methodology.

• Familiarity with inventory management processes, including stocking, replenishment, and maintaining visual standards.

📝 Enhancement Note: For a part-time, entry-level framing role, a traditional "process portfolio" is unlikely. However, candidates can demonstrate their process orientation through their resume and interview responses by detailing how they've followed procedures, managed tasks, and contributed to team efficiency in previous roles.

💵 Compensation & Benefits

Salary Range: $11.25 - $13.20 per hour (based on the provided Total Base Pay Range).

Benefits:

• Health Insurance: Medical, Dental, and Vision coverage.

• Paid Time Off (PTO): Accrued time off for rest and personal needs.

• Tuition Assistance: Support for continuing education and skill development.

• Employee Discounts: Generous discounts on Michaels products.

• Other potential benefits as outlined on mikbenefits.com.

Working Hours: This is a Part-Time position. The listed "Working Hours" of 40 hours per week likely refers to a standard full-time work week for reference, not the expectation for this specific part-time role. Actual hours will be scheduled based on business needs. Work hours include nights, weekends, and early mornings.

📝 Enhancement Note: The salary range is specific to this role and location in Centerville, Ohio. The average hourly rate for a Part-Time Framer in this region typically falls within or slightly above this range, considering the retail environment and specialized skills required. The benefits package is comprehensive for a part-time retail position, with tuition assistance being a significant perk for career development.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading specialty retailer of arts, crafts, and floral products, operating over 1,300 stores across North America.

Company Size: Large (over 10,000 employees globally). This indicates a structured corporate environment with established processes and a significant operational footprint.

Founded: 1973. With decades of experience, Michaels has a well-defined brand identity and operational history.

Team Structure:

• This role is part of a store-level team, reporting to store management (e.g., Assistant Store Manager, Framing Department Manager).

• Collaboration is expected with fellow sales associates, stock associates, and management to ensure smooth store operations.

Methodology:

• Emphasis on Standard Operating Procedures (SOPs) for consistent execution of tasks and customer service.

• Use of specific sales methodologies like "Elevated ABC Deliver" for customer engagement.

• Focus on visual merchandising and inventory management to drive sales and customer experience.

• Commitment to safety and shrink reduction programs.

Company Website: https://www.michaels.com/

📝 Enhancement Note: As a large, established retailer, Michaels likely has a culture that balances customer-centricity with operational efficiency. The "joy of creativity and celebration" slogan suggests an environment that encourages passion for the arts and crafts.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Retail Associate with specialized framing duties. This role serves as a foundational position within the retail operations framework, offering exposure to sales, customer service, and production.

Reporting Structure: Reports to store management, such as a Framing Department Manager or Assistant Store Manager.

Operations Impact: Directly impacts store revenue through custom framing sales and overall customer satisfaction by providing a positive shopping experience and well-maintained store environment. Contributes to operational efficiency through accurate order fulfillment and diligent adherence to SOPs.

Growth Opportunities:

• Within the Framing Department: Potential to become a lead framer or department specialist with increased experience and skill.

• Store Operations: Advancement to roles like Key Holder, Sales Associate, or Assistant Manager within the retail store structure.

• Skill Development: Opportunity to gain expertise in custom framing techniques, sales, customer service, and retail operations management.

• Cross-Departmental Experience: Exposure to various facets of retail operations and merchandising.

📝 Enhancement Note: For a part-time position, the primary growth path is typically within the store's operational hierarchy. The company's emphasis on employee development and benefits like tuition assistance supports long-term career aspirations, even if starting in an entry-level capacity.

🌐 Work Environment

Office Type: Public retail store setting. The primary workspace is the sales floor and the custom framing shop within the store.

Office Location(s): Store - 6146 Wilmington Pike, Centerville, Ohio. This is a physical retail location.

Workspace Context:

• The framing shop is a dedicated area with specialized equipment (glass cutter, heat press) and requires adherence to safety protocols.

• The sales floor environment is customer-facing, requiring constant interaction and movement.

• Stock rooms may not be climate-controlled, and some outdoor work might be assigned (e.g., retrieving carts, unloading trucks).

• Climate-controlled public areas are standard, but some back-of-house areas might vary.

Work Schedule: Part-time employment. The schedule will include nights, weekends, and early mornings, aligning with typical retail operating hours. Flexibility is often required to meet business demands.

📝 Enhancement Note: The work environment is dynamic, involving both customer interaction on the sales floor and focused production work in the framing area. Candidates should be prepared for the physical demands and varied conditions typical of a retail setting.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Application: Submit resume and complete online application.

• Screening: Hiring manager or HR may conduct an initial phone screen to assess basic qualifications and interest.

• In-Person Interview: Typically involves a one-on-one interview with the store manager or department lead. This will likely include behavioral questions and scenario-based questions related to customer service, sales, and problem-solving.

• Skills Assessment: May include a brief demonstration of measuring skills or discussion about operating equipment, if applicable during the interview.

• Offer: If successful, an offer of employment will be extended.

Portfolio Review Tips:

• For this role, a formal portfolio is not expected. Instead, be prepared to discuss relevant experiences from your resume.

• Customer Service Examples: Have specific anecdotes ready about how you've handled difficult customers, gone the extra mile, or resolved issues effectively.

• Sales Acumen: Be ready to talk about times you've successfully sold a product or service, persuaded a customer, or met sales targets.

• Problem-Solving: Prepare examples of how you've identified a problem and implemented a solution, especially in a retail or team setting.

• Process Adherence: Discuss your understanding of why following procedures (like SOPs) is important in a retail environment.

Challenge Preparation:

• Scenario-Based Questions: Expect questions like "How would you handle a customer who is unhappy with their custom frame?" or "What would you do if a customer couldn't find what they were looking for?"

• Sales Pitch Practice: Mentally prepare how you would introduce and sell a custom framing service to a customer who initially only asked for a ready-made frame.

• Teamwork Scenarios: Be ready to describe how you contribute to a team environment and handle conflict resolution.

📝 Enhancement Note: The interview process will likely focus on assessing soft skills like customer service, communication, problem-solving, and a willingness to learn and follow procedures, given the entry-level nature of the role.

🛠 Tools & Technology Stack

Primary Tools:

• POS System: For processing sales transactions, handling cash, and potentially managing some inventory.

• Custom Framing Equipment: Standard framing tools including mats cutters, saws, jointers, and potentially heat presses for specific framing techniques.

• Glass Cutter: For precise cutting of glass or acrylic for frames.

• Measuring Tools: Tape measures, rulers, and potentially specialized framing measurement devices.

Analytics & Reporting:

• Basic reporting on sales transactions through the POS system.

CRM & Automation:

• While a formal CRM might not be used at the store level for this role, the "Elevated ABC Deliver" methodology implies a customer-centric approach that could be considered a form of customer relationship management.

• Point-of-sale systems often have basic automation for transaction processing and sales tracking.

📝 Enhancement Note: Proficiency with basic computer operations and a willingness to learn specialized framing equipment are key. Experience with any retail POS system is a plus.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and ensuring a positive shopping and framing experience.

• Creativity & Passion: Encouraging an environment that supports artistic expression and celebration.

• Teamwork & Respect: Fostering a collaborative atmosphere where all team members are valued and respected.

• Efficiency & Quality: Commitment to accurate and high-quality work, particularly in custom framing production.

• Safety & Compliance: Adherence to safety protocols and company policies for a secure environment.

Collaboration Style:

• Open communication and mutual support among store team members.

• Willingness to assist colleagues across different departments to meet store-wide goals.

• Active participation in team meetings and training sessions.

• Sharing knowledge and best practices, especially within the framing department.

📝 Enhancement Note: The company's stated purpose, "to fuel the joy of creativity and celebration," suggests a culture that values passion, engagement, and a positive contribution to customers' creative endeavors.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Roles: Juggling custom framing production with general sales floor duties and customer service demands.

• Meeting Sales Targets: Achieving sales goals for custom framing, which requires effective consultative selling.

• Physical Demands: The role involves standing for extended periods, lifting, and repetitive motions.

• Learning New Processes: Adapting to specific company SOPs and the "Elevated ABC Deliver" sales methodology.

• Handling Customer Expectations: Managing customer expectations for custom orders, including timelines and design outcomes.

Learning & Development Opportunities:

• Framing Skills Certification: Potential to develop advanced framing techniques and potentially earn certifications.

• Sales Training: Opportunities to enhance consultative selling skills and learn effective sales strategies.

• Retail Management Track: For ambitious individuals, this role can be a stepping stone to management positions within Michaels stores.

• Product Knowledge: Deepening understanding of art, framing materials, and design principles.

📝 Enhancement Note: This role presents an excellent opportunity for individuals looking to enter the retail sector or specialize in a creative, hands-on area like custom framing, with clear pathways for skill development and career progression within the company.

💡 Interview Preparation

Strategy Questions:

• Operations Strategy: "How would you ensure the quality of a custom frame order from start to finish?" or "What steps would you take to manage your time effectively between customer service, production, and stocking duties?"

• Company & Culture: "What do you know about Michaels and our custom framing services?" or "How do you contribute to a positive team environment?"

• Portfolio/Experience: "Tell me about a time you successfully sold a product or service to a customer." or "Describe a situation where you had to handle a difficult customer and how you resolved it."

Company & Culture Questions:

• Research Michaels' commitment to creativity, their custom framing services, and their mission statement.

• Understand the "Elevated ABC Deliver" sales approach if information is available online, or be prepared to ask about it.

Portfolio Presentation Strategy:

• Since a formal portfolio isn't required, prepare to use the STAR method (Situation, Task, Action, Result) to answer behavioral questions.

• For sales questions, focus on how you identified a customer's need, presented a solution, and closed the sale, highlighting any metrics or positive outcomes.

• For customer service questions, emphasize empathy, problem-solving skills, and the steps taken to ensure customer satisfaction.

📝 Enhancement Note: The interview will likely assess your customer service aptitude, sales potential, ability to follow procedures, and fit with the Michaels culture. Be prepared to provide concrete examples from your past experiences.

📌 Application Steps

To apply for this operations position:

• Submit your application through the Michaels Careers portal via the provided URL.

• Resume Optimization: Tailor your resume to highlight customer service, sales experience, any fabrication or hands-on skills, and your ability to follow procedures. Use keywords like "customer engagement," "solution selling," "production," "inventory management," and "retail operations."

• Prepare for Behavioral Questions: Think of specific examples using the STAR method that demonstrate your skills in customer service, sales, problem-solving, teamwork, and adaptability.

• Research Michaels: Familiarize yourself with Michaels' brand, their custom framing services, and their commitment to creativity. Understand their core values and mission.

• Practice Your Pitch: Be ready to articulate why you're a good fit for the Part-Time Framer role and how your skills align with the responsibilities.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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