Part Time Framer

📍 Job Overview

Job Title: Part Time Framer

Company: Michaels Stores

Location: Troy, Alabama, United States

Job Type: PART_TIME

Category: Retail Operations / Sales Support

Date Posted: 2026-03-25

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role is a customer-facing position focused on providing exceptional service within a retail environment, specifically in the custom framing department.

• Responsibilities include building strong customer relationships, understanding their needs for custom framing solutions, and contributing to overall store sales and production targets.

• Key focus on maintaining a safe, clean, and well-organized retail space, particularly within the framing area.

• Requires proficiency in basic computer and measuring skills, alongside the ability to operate specialized framing equipment.

📝 Enhancement Note: While the job title is "Part Time Framer," the description emphasizes customer interaction and sales, positioning this as a hybrid retail sales and specialized production role. The operations aspect lies in maintaining efficient workflows, adhering to Standard Operating Procedures (SOPs), and contributing to inventory management and visual merchandising standards within the framing department.

📈 Primary Responsibilities

• Customer Engagement & Custom Framing Solutions:

  • Build and nurture customer relationships by actively engaging them to understand their custom framing needs.
  • Utilize Elevated ABC Deliver methodology to provide personalized design consultations and create memorable framing solutions.
  • Drive sales and achieve production targets through effective consultation and upselling of framing services and products.

• Operational Excellence & Store Standards:

  • Adhere strictly to Standard Operating Procedures (SOPs) and company programs to ensure compliance and consistent execution of policies.
  • Maintain the ready-made frame department, including SISO (Ship-from-Store) and Directed Replenishment processes, ensuring product availability and visual appeal.
  • Operate the cash register, execute cash handling procedures to company standards, and support all Omni-channel processes.

• Store Maintenance & Safety:

  • Ensure a safe, clean, and clutter-free environment for customers and team members.
  • Participate actively in truck unload and stocking processes, adhering to truck standards and efficiency targets.
  • Support company-wide shrink and safety programs, contributing to a loss-prevention culture.

• Teamwork & Collaboration:

  • Interact with others in an accepting and respectful manner, maintaining a positive and respectful attitude, even in challenging situations.

  • Promote commitment to the organization’s vision and values, serving as a role model for positive behavior and customer service.

📝 Enhancement Note: The responsibilities highlight a blend of direct customer interaction for sales and service, alongside essential operational tasks related to store upkeep, inventory management, and adherence to company procedures. For an operations-focused candidate, demonstrating an understanding of how these tasks contribute to overall store efficiency and customer satisfaction would be key.

🎓 Skills & Qualifications

Education: High School Diploma or equivalent required.

Experience:

• 0-2 years of experience in a customer-facing retail or service role.

Required Skills:

• Basic Computer Skills: Ability to navigate point-of-sale (POS) systems, basic data entry, and online training modules.

• Measuring Skills: Accurate measurement and calculation abilities for custom framing orders.

• Framing Equipment Operation: Proficiency in operating framing equipment, including saws, mat cutters, and potentially heat presses.

• Glass Cutting: Skill in safely and accurately cutting glass for framed items.

• Customer Service Excellence: Ability to build rapport, actively listen, and provide solutions to customer needs.

• Sales Acumen: Aptitude for understanding customer needs and recommending appropriate products and services.

• Adherence to Procedures: Strong ability to follow Standard Operating Procedures (SOPs) and company directives.

Preferred Skills:

• Retail Experience: Previous experience working in a retail store environment, preferably in a specialty or custom service department.

• Sales Experience: Proven track record of selling products and/or services, with an ability to close sales.

• Visual Merchandising: Understanding of how to present products attractively and maintain department appearance.

• Inventory Management: Familiarity with stocking, replenishment, and inventory control principles.

📝 Enhancement Note: The required skills emphasize hands-on technical abilities related to framing and basic digital literacy. Preferred skills, such as retail and sales experience, are crucial for candidates aiming to excel in the customer interaction and sales aspects of the role. For operations professionals, highlighting any experience with workflow efficiency, process adherence, or inventory accuracy within a retail setting would be beneficial.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Customer Service Case Studies: Examples of how you have successfully resolved customer issues or exceeded customer expectations in a retail or service setting. Focus on demonstrating problem-solving skills and customer loyalty building.

• Sales Performance Examples: Quantifiable achievements in sales, if available, showcasing your ability to meet or exceed targets. This could include upselling techniques or successful product recommendations.

• Process Adherence Examples: Documentation or descriptions of how you have followed specific procedures or SOPs in previous roles to ensure quality and consistency.

• System Familiarity: Be prepared to discuss your experience with POS systems and basic computer applications, highlighting your ability to learn new software quickly.

Process Documentation:

• Workflow Understanding: Ability to describe the steps involved in a typical customer transaction from initial consultation to order completion in a custom framing context.

• Quality Control Awareness: Understanding of the importance of accuracy in measurements, material selection, and final product assembly to ensure customer satisfaction and minimize errors.

• Inventory Awareness: Familiarity with processes for receiving, stocking, and displaying merchandise to ensure product availability and visual appeal.

📝 Enhancement Note: While a formal portfolio might not be standard for this entry-level role, candidates are encouraged to prepare examples that demonstrate their practical skills and understanding of retail operations. Focusing on how they can apply their skills to maintain efficient processes, ensure quality, and contribute to sales goals will be crucial.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Health Insurance: Medical, Dental, and Vision insurance options available.

• Paid Time Off (PTO): Accrued paid time off for vacation, sick days, and personal needs.

• Tuition Assistance: Programs to support team members pursuing further education.

• Employee Discounts: Generous discounts on Michaels products and services.

• Retirement Savings Plan: Options for saving for the future.

• Team Member Assistance Program (TMAP): Support for personal and professional challenges.

Working Hours:

• This is a part-time position, with hours varying based on store needs and business volume. Evening, weekend, and holiday availability is typically required. The standard full-time work week is 40 hours, but part-time roles will be less, with flexibility expected within operational demands.

📝 Enhancement Note: The salary estimate is based on general retail part-time positions in the specified region, with an uplift for the specialized framing skill. The benefits listed are standard for many retail organizations offering part-time roles, with Michaels providing a comprehensive package. The working hours are typical for a part-time retail position, requiring availability during peak times.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading specialty retailer of arts, crafts, and home decor products in North America.

Company Size: The Michaels Companies, Inc. operates over 1,300 stores in 49 states and Canada, employing a significant workforce. This indicates a large, established retail operation with structured processes.

Founded: Founded in 1973 and headquartered in Irving, Texas, Michaels has a long history and established presence in the market.

Team Structure:

• Store Level: Typically includes a Store Manager, Assistant Store Managers, Team Leads, and individual contributors like Framers and Sales Associates.

• Reporting: The Part-Time Framer will likely report to a Framing Manager or a Sales/Operations Lead, who in turn reports to Assistant Store Management.

• Cross-functional Collaboration: Works closely with other sales associates, stock associates, and potentially visual merchandisers to ensure seamless store operations and customer experience.

Methodology:

• Customer-Centric Approach: Emphasis on building customer relationships and providing solutions, as highlighted by the "Elevated ABC Deliver" methodology.

• Process-Oriented Operations: Adherence to Standard Operating Procedures (SOPs) and company programs is crucial for consistency, quality, and compliance.

• Data-Informed Merchandising: While not explicitly detailed for this role, retail operations generally involve using sales data and replenishment systems to manage inventory and product placement.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company culture is rooted in creativity, customer service, and operational efficiency within a large retail framework. For an operations professional, understanding how a large chain maintains consistency across many locations through SOPs and structured training is valuable.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level/Associate. This role serves as a foundational position within the retail operations and sales support structure. It focuses on executing defined tasks and contributing to immediate store-level operations.

Reporting Structure: The Part-Time Framer typically reports to a direct supervisor, such as a Framing Manager or a Sales Team Lead, who oversees daily operations and performance. This structure provides guidance and oversight essential for entry-level roles.

Operations Impact: The role directly impacts customer satisfaction through quality framing services and a positive shopping experience. It also contributes to store profitability by driving sales and efficiently managing inventory and department standards. Efficient operations in the framing department can lead to increased customer loyalty and repeat business.

Growth Opportunities:

• Skill Specialization: Develop expertise in custom framing techniques, material knowledge, and sales consultation, becoming a go-to expert in the department.

• Retail Leadership Track: Potential to advance into Team Lead or Assistant Management roles by demonstrating strong performance, leadership potential, and a comprehensive understanding of store operations.

• Cross-Departmental Experience: Opportunity to learn about other areas of store operations, such as merchandising, inventory management, or customer service, broadening skill sets for future roles.

• Continued Education: Utilize tuition assistance benefits to pursue further education or certifications relevant to retail management, design, or operations.

📝 Enhancement Note: For operations professionals, this role offers a pathway into retail management and specialized customer service. The growth opportunities focus on developing both technical skills within framing and broader retail operational competencies, setting a foundation for future career advancement within Michaels or the wider retail industry.

🌐 Work Environment

Office Type: Public retail store setting. The primary work environment is a customer-facing retail store, with a dedicated framing shop area.

Office Location(s): Troy-334 John R Rd, Troy, Alabama, United States. This specific location is a retail store within a commercial area.

Workspace Context:

• Customer Interaction Zone: The framing department and main store floor involve constant interaction with customers. This requires excellent communication and interpersonal skills.

• Production Area: The framing shop is a specialized workspace with tools like glass cutters and heat presses. It requires adherence to safety protocols for handling materials and equipment.

• Climate Control: Public areas are climate-controlled, but some stock rooms may not be. Occasional outdoor work may be required for tasks like retrieving shopping carts or unloading trucks.

Work Schedule:

• Part-time hours, with flexibility required. Work hours include nights, weekends, and early mornings, depending on store operating hours and business needs. This schedule demands adaptability and effective time management to balance work and personal life.

📝 Enhancement Note: The work environment is dynamic, blending customer service with hands-on production. For operations professionals, understanding this blend is key, as it requires managing different types of tasks and environments within a single role. The need for flexibility in scheduling is a common characteristic of entry-level retail positions.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely involves a review of the application and potentially a brief phone or video screening to assess basic qualifications and interest.

• In-Store Interview: A face-to-face interview at the Troy store. This will likely involve behavioral questions about customer service, teamwork, and problem-solving.

• Skills Demonstration: You may be asked to demonstrate basic measuring skills or discuss your approach to operating framing equipment if you have prior experience.

• Cultural Fit Assessment: The interviewer will assess how well you align with Michaels' values of creativity, customer focus, and teamwork.

Portfolio Review Tips:

• Resume Focus: Highlight any previous retail experience, customer service roles, or instances where you've demonstrated problem-solving, attention to detail, and sales ability.

• Skill Examples: Be prepared to verbally describe specific examples of:

  • How you've built customer relationships and solved their needs.
  • Times you've had to adhere strictly to procedures or standards.
  • Any experience with tools or equipment similar to framing machinery.

• Quantifiable Achievements: If you have sales figures or examples of exceeding targets, be ready to share them.

• Show Enthusiasm: Demonstrate a genuine interest in art, crafts, and helping customers bring their creative visions to life.

Challenge Preparation:

• Scenario-Based Questions: Expect questions like, "A customer is unhappy with their framing choice. How do you handle it?" or "How would you approach a customer who seems unsure about what they need?"

• Operational Awareness: Be ready to discuss how you would maintain the cleanliness and organization of the framing department or assist with stocking tasks.

• Safety Consciousness: Highlight your awareness of safety protocols, especially when discussing the use of tools like glass cutters.

📝 Enhancement Note: For this role, preparation should focus on demonstrating customer service skills, a willingness to learn technical framing skills, and an understanding of retail operational standards. While a formal portfolio isn't expected, having concrete examples ready to discuss is crucial.

🛠 Tools & Technology Stack

Primary Tools:

• Framing Equipment: Specialized tools for cutting mats, glass, and assembling frames. This includes mat cutters, glass cutters, and potentially heat presses or specialized assembly tools.

• Measuring Tools: Tape measures, rulers, and potentially digital measuring devices for precise order specifications.

• Cash Register/POS System: For processing transactions, managing sales, and potentially inventory lookups.

• Basic Computer Applications: For training modules, internal communications, and potentially basic inventory management systems.

Analytics & Reporting:

• POS System Reports: Basic sales data and transaction history accessible through the point-of-sale system.

• Inventory Management Software: Used for tracking stock levels, managing replenishment, and potentially conducting cycle counts.

CRM & Automation:

• Customer Relationship Management (CRM) Lite: The "Elevated ABC Deliver" methodology suggests a structured approach to customer interaction, implying some form of customer data capture or interaction tracking, likely within the POS or a separate system.

• Omni Channel Support Tools: Systems that facilitate online order fulfillment (e.g., Ship-from-Store) and customer order tracking.

📝 Enhancement Note: The technology stack is a mix of specialized manual tools and standard retail operational systems. For an operations-minded candidate, understanding how these tools integrate to support sales, production, and customer service is beneficial. Proficiency with POS systems and an aptitude for learning specialized equipment are key.

👥 Team Culture & Values

Operations Values:

• Creativity & Inspiration: Michaels fosters an environment where creativity is celebrated. Team members are encouraged to be inspired by and to inspire customer creativity.

• Customer Focus: A strong emphasis on building relationships and providing solutions, ensuring every customer has a positive and memorable experience.

• Teamwork & Respect: Collaborating positively with colleagues, treating everyone with acceptance and respect, and working towards common goals.

• Efficiency & Quality: Adhering to SOPs and company programs to ensure consistent, high-quality results in both production and customer service.

• Safety & Accountability: Prioritizing a safe work environment and taking responsibility for one's actions and contributions to the team.

Collaboration Style:

• Customer-Centric Collaboration: Team members work together to ensure customers receive a seamless experience, from initial consultation to product fulfillment.

• Supportive Team Environment: Encouraging a positive atmosphere where team members support each other, share knowledge, and help one another achieve store goals.

• Process Adherence: A collaborative effort to maintain store standards, including merchandising, cleanliness, and operational procedures.

📝 Enhancement Note: The culture at Michaels is built around creativity, customer service, and teamwork. For operations professionals, understanding how these values translate into daily tasks, such as maintaining a creative and inspiring store environment while adhering to strict operational procedures, is important for cultural fit.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing time to engage customers for sales consultations while also meeting production deadlines for custom framing orders.

• Customer Expectations Management: Handling diverse customer needs and expectations, sometimes requiring creative problem-solving within company guidelines.

• Learning Technical Skills: Quickly mastering the operation of framing equipment and the nuances of custom framing to ensure high-quality output.

• Physical Demands: Meeting the physical requirements of the role, including standing for long periods, lifting heavy items, and working with tools that require dexterity.

• Maintaining Store Standards: Consistently upholding visual merchandising, cleanliness, and safety standards in a busy retail environment.

Learning & Development Opportunities:

• Framing Expertise: Deepen knowledge of framing materials, techniques, design principles, and customer consultation strategies.

• Retail Operations Skills: Gain hands-on experience in POS operation, inventory management, visual merchandising, and customer service best practices.

• Sales Training: Develop skills in consultative selling, upselling, and closing techniques specific to custom framing services.

• Company Resources: Utilize Michaels' training programs, including "Elevated ABC Deliver," and available tuition assistance for professional development.

• Career Advancement: Opportunity to progress within the store hierarchy or explore other roles within Michaels' broader retail network.

📝 Enhancement Note: The challenges for this role are typical of a customer-facing, hands-on retail position. The growth opportunities are geared towards developing specialized skills in framing and customer service, with clear pathways for advancement within the company's retail structure.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: Be ready to discuss how you would handle a customer who is indecisive about a frame choice, or how you would de-escalate a situation if a customer is unhappy with a finished product. Focus on active listening and providing solutions.

• Sales Approach: How would you introduce yourself to a customer entering the framing department? How would you guide them through the custom framing process to ensure they select the best option for their art and budget?

• Operational Awareness: "Imagine the framing department is cluttered and you have a customer waiting for consultation. What are your priorities?" This tests your ability to balance immediate customer needs with operational standards.

Company & Culture Questions:

• Motivation: "Why are you interested in working at Michaels, specifically in the framing department?" Research the company's mission and values.

• Teamwork: "Describe a time you worked effectively as part of a team to achieve a common goal." Highlight collaboration and mutual support.

• Creativity: "How do you express your own creativity?" Connect your personal creativity to the store's focus.

Portfolio Presentation Strategy:

• Resume Walkthrough: Be prepared to walk through your resume, highlighting relevant customer service, sales, or technical skills.

• Example-Based Answers: For behavioral questions, use the STAR method (Situation, Task, Action, Result) to provide clear, concise examples of your past experiences.

• Demonstrate Enthusiasm: Show genuine passion for the products, the customers, and the opportunity to learn and grow within Michaels.

• Ask Insightful Questions: Prepare questions about team dynamics, training processes, or opportunities for growth within the framing department or store operations.

📝 Enhancement Note: Interview preparation should focus on demonstrating a strong work ethic, excellent customer service skills, a willingness to learn technical framing skills, and an understanding of retail operations. Highlighting any previous experience with tools, measurements, or sales will be advantageous.

📌 Application Steps

To apply for this Part-Time Framer position:

• Submit your application through the provided link on the Michaels Careers portal.

• Tailor your resume: Emphasize any customer service, sales, retail, or hands-on technical skills. Quantify achievements where possible (e.g., "Assisted an average of 30 customers per shift," or "Consistently met sales targets").

• Prepare for behavioral questions: Think of specific examples using the STAR method that showcase your problem-solving abilities, teamwork, and customer service excellence.

• Research Michaels: Understand their mission, values, and commitment to creativity and customer satisfaction. This will help you tailor your responses and ask informed questions.

• Practice your "pitch": Be ready to articulate why you are a good fit for the role, highlighting your enthusiasm for learning framing skills and contributing to a positive customer experience.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.