Nurse Clinical Coordinator - UI Heath Care Solon | Tipton | West Branch Family Medicine Clinics

📍 Job Overview

Job Title: Nurse Clinical Coordinator

Company: University of Iowa Community Clinics (UICC)

Location: Solon, Tipton, West Branch, Iowa City, Iowa, United States

Job Type: Full-time, Regular

Category: Healthcare Operations / Clinical Management

Date Posted: 2026-02-17T18:54:35

Experience Level: 1-3 Years

Remote Status: On-site

🚀 Role Summary

• This role is crucial for providing nursing leadership and operational oversight within multiple primary and specialized care clinics, focusing on patient-centered care delivery and operational efficiency.

• Acts as a key clinical expert and liaison, facilitating communication and education between medical staff, management, patients, and families to ensure seamless clinic operations.

• Responsible for driving new initiatives, developing care management plans, and leading evidence-based projects to enhance patient outcomes and clinic workflows.

• Oversees essential operational functions such as staff scheduling, performance management, and quality improvement initiatives to maintain high standards of care.

📝 Enhancement Note: While the original job title is "Nurse Clinical Coordinator," this role encompasses significant operational responsibilities typically found in Revenue or Sales Operations, particularly within a healthcare context. The focus on optimizing clinic operations, managing staff, and implementing new initiatives aligns with GTM (Go-To-Market) operational principles, adapted for a clinical setting. The core of this role is to ensure the efficient and effective functioning of multiple clinic locations.

📈 Primary Responsibilities

• Provide nursing leadership and operational oversight for primary and specialized patient care populations across the Solon, Tipton, and West Branch Family Medicine Clinics.

• Serve as a clinical nurse expert, facilitating communication and education between medical staff, management, patients, and their families to ensure excellent customer service and patient satisfaction.

• Act as a liaison for the dissemination of information and education to the clinical care team, ensuring alignment with organizational goals and best practices.

• Assist and act as a liaison to support new initiatives, including new service lines, clinic expansions, and the onboarding of new providers.

• Collaborate with nursing, medical staff, and other health professionals in planning, delivering, and evaluating care for diverse patient populations.

• Lead nursing personnel in providing specialized patient procedures and managing complex care plans.

• Lead or participate in evidence-based projects within specialty areas, collaborating with relevant staff to implement practice changes and improve nursing outcomes.

• Create and manage clinic staffing schedules, represent the clinic at daily staffing huddles, and troubleshoot staffing gaps to identify and implement solutions.

• Participate in the recruitment, development, and performance management of clinical staff, providing real-time feedback and direction.

• Troubleshoot and manage facility issues in real-time to ensure operational continuity and a safe working environment.

• Participate actively in Quality Improvement (QI) initiatives, contributing to the ongoing enhancement of clinic processes and patient care standards.

• Provide direct patient care and nurse triage responsibilities as needed, with the flexibility to float to other clinics based on operational demand.

📝 Enhancement Note: The responsibilities listed are a direct expansion of the provided "Key areas of responsibility" and "Core Responsibilities" from the original description. These have been elaborated to highlight the operational, leadership, and process-oriented aspects of the role, aligning them with typical expectations for a Clinical Coordinator position that requires significant operational management.

🎓 Skills & Qualifications

Education:

Experience:

• 1-3 years of nursing experience is required.

Required Skills:

• Valid license to practice nursing in the state of Iowa.

• Excellent organization and time management skills for managing multiple clinic locations and responsibilities.

• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and general internet navigation.

• Excellent written and verbal communication skills for effective stakeholder engagement.

• Current Driver's License and ability to meet UI Fleet Safety Standards, essential for travel between clinic locations.

• Availability to provide support to other clinical locations based on clinical hours and operational needs.

• Demonstrated ability to manage clinic staffing schedules and troubleshoot operational gaps.

Preferred Skills:

• Demonstrated leadership and training skills, crucial for guiding clinical staff and implementing new processes.

• Excellent interpersonal skills with patients, families, and health care workers, fostering positive relationships and effective collaboration.

• Professional nursing certification is desired, indicating a commitment to specialized knowledge and professional development.

• Familiarity with UI Health Care and ambulatory clinic workflows, providing immediate operational context and efficiency.

📝 Enhancement Note: The requirements have been structured to differentiate between essential qualifications and those that would provide a competitive advantage. The "Required Skills" section has been populated with specific skills derived from the job description, emphasizing operational relevance. The "Desired Qualifications" have been similarly extracted and framed to highlight leadership and specific healthcare system experience.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Documented evidence of leading or significantly contributing to process improvement initiatives within a clinical setting, showcasing measurable outcomes.

• Case studies demonstrating successful implementation of new clinical protocols, service lines, or patient care models, highlighting the coordination and operational planning involved.

• Examples of developing and implementing operational workflows, such as staffing schedules, patient flow optimization, or resource allocation strategies.

Process Documentation:

• Workflow designs and optimization strategies for multi-clinic operations, focusing on efficiency and standardization.

• Implementation plans for new clinical services or operational changes, detailing project management and change management approaches.

• Performance metrics and analysis reports related to clinic operations, patient care quality, and staff productivity.

📝 Enhancement Note: While the original posting does not explicitly ask for a portfolio, this section infers typical expectations for a leadership role in healthcare operations. Candidates are advised to prepare examples that showcase their ability to manage processes, implement changes, and drive efficiency, which are key operational competencies.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Comprehensive fringe benefit package including:

  • Paid vacation time.
  • Sick leave accrual.
  • Health insurance options.
  • Dental insurance options.
  • Life insurance coverage.
  • Disability insurance options.
  • Generous employer contributions into retirement plans.

• Free on-site parking at clinic locations.

Working Hours:

• 40 hours per week.

• Schedule is Monday – Friday, with variable hours between 7:30 AM and 5:00 PM.

• No weekends, on-call time, or holidays are required, offering a predictable work schedule.

📝 Enhancement Note: The salary range is an estimation based on the provided "Pay Grade: 4B" and general market data for similar roles in Iowa. The benefits listed are directly extracted from the job description and highlighted for their value to operations professionals. The working hours are detailed to emphasize work-life balance.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare (Outpatient / Community Clinics)

Company Size: Part of the University of Iowa, a large public research university, with UI Community Clinics (UICC) operating 38 community clinics. This indicates a significant organizational footprint with established operational structures and resources.

Founded: The University of Iowa was founded in 1847. UI Community Clinics operates as a division providing comprehensive care outside the main hospital setting.

Team Structure:

• The Nurse Clinical Coordinator will likely be part of a local clinic leadership team, reporting to a Clinic Manager or Director of Nursing Operations.

• This role involves direct supervision and coordination of nursing staff and clinical support personnel within the assigned clinics.

Methodology:

• The role emphasizes a patient-centered approach to care delivery, aligning with modern healthcare standards.

• Operations are driven by evidence-based practices, quality improvement initiatives, and adherence to regulatory guidelines.

• Emphasis on effective communication, collaboration, and problem-solving to ensure efficient clinic functioning and positive patient experiences.

• Data-driven decision-making is implied through participation in Quality Improvement (QI) initiatives and performance management.

Company Website: https://uihc.org/uicc (Implied, as it's part of University of Iowa Health Care)

📝 Enhancement Note: The company context is derived from the University of Iowa's status as a large academic institution and the description of UICC's extensive network of clinics. This provides insight into the operational scale and the structured environment the candidate will be joining.

📈 Career & Growth Analysis

Operations Career Level: This position represents a mid-level clinical leadership role that bridges direct patient care with operational management. It's a step beyond a staff nurse, involving coordination, scheduling, performance oversight, and participation in strategic initiatives.

Reporting Structure:

• Typically reports to a Clinic Manager, Operations Manager, or Director of Nursing for Community Clinics.

• Directly supervises and provides guidance to nursing staff and potentially other clinical support personnel within the assigned clinics.

Operations Impact:

• Directly influences the efficiency, quality, and patient experience within multiple community clinics.

• Plays a vital role in operationalizing new services and provider onboarding, contributing to the growth and reach of UICC.

Growth Opportunities:

• Advancement to Clinic Manager, Operations Manager, or specialized roles within UICC or the broader University of Iowa Health Care system.

• Opportunities to lead larger-scale quality improvement projects or participate in system-wide operational strategy development.

• Potential for specialization in areas like patient safety, clinical informatics, or specific patient population management.

• Professional development through further education, certifications (e.g., Nurse Executive, Healthcare Management), and participation in industry conferences.

📝 Enhancement Note: This analysis focuses on the operational progression path for a nurse in a leadership role, highlighting how this position can serve as a springboard for broader healthcare operations management careers.

🌐 Work Environment

Office Type: The role is based in multiple community clinic settings (Solon, Tipton, West Branch Family Medicine Clinics), not a traditional corporate office. This environment is fast-paced, patient-focused, and requires adaptability.

Office Location(s):

• Solon, IA

• Tipton, IA

• West Branch, IA

Workspace Context:

• A dynamic clinical environment requiring hands-on involvement and direct interaction with patients and clinical staff.

• Access to standard clinical equipment and potentially electronic health record (EHR) systems.

• Opportunities for direct collaboration with physicians, nurses, and administrative personnel within the clinic setting.

Work Schedule:

• Predominantly Monday to Friday, with set operating hours between 7:30 AM and 5:00 PM.

• The absence of weekends, on-call duties, or holidays provides a structured and predictable schedule, which is beneficial for operations professionals managing personal time.

📝 Enhancement Note: This section emphasizes the unique on-site, multi-location aspect of the role, which is a key operational consideration for candidates.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a review of resume and cover letter to assess qualifications against the "Required" and "Desired" criteria, with particular attention to nursing experience, leadership potential, and operational awareness.

• First Interview: May involve HR and/or a hiring manager (e.g., Clinic Manager) to discuss experience, behavioral competencies, and understanding of clinical operations. Expect questions related to leadership, problem-solving, and patient care scenarios.

• Second Interview/Panel Interview: Could involve a broader panel including physicians, senior nurses, or operations leaders. This stage might focus on strategic thinking, process improvement capabilities, and cultural fit within the UICC.

• Scenario-Based Questions: Expect hypothetical situations related to managing staff, handling patient complaints, resolving operational bottlenecks, or implementing new protocols.

• Final Interview: Potentially with a higher-level executive or director, focusing on overall fit and long-term potential.

Portfolio Review Tips:

• Curate Relevant Examples: Focus on projects where you demonstrated leadership in operational improvements, staff coordination, or process optimization in a healthcare setting.

• Quantify Achievements: For any case study or project discussed, highlight quantifiable results such as improvements in patient satisfaction scores, reduction in wait times, efficiency gains in scheduling, or successful implementation metrics.

• Structure Your Narrative: When discussing projects, use a STAR method (Situation, Task, Action, Result) to clearly articulate your role and impact. For operations roles, emphasize the "Action" and "Result" phases, detailing the process changes and their outcomes.

• Showcase Adaptability: Given the multi-clinic nature of this role, be prepared to discuss how you adapt operational strategies and leadership styles across different environments.

Challenge Preparation:

• Prepare to discuss how you would approach creating a staffing schedule for multiple clinics with varying needs.

• Be ready to outline steps you would take to address a sudden staffing shortage or a significant operational issue (e.g., equipment failure) in one of the clinics.

• Consider how you would implement a new patient feedback system or a quality improvement initiative across multiple locations.

• Practice articulating your communication strategy for relaying important operational updates or policy changes to diverse clinical teams.

📝 Enhancement Note: This section provides actionable advice for candidates, translating the job requirements into specific preparation strategies for interviews and potential practical exercises, with a strong emphasis on operational problem-solving and presentation skills.

🛠 Tools & Technology Stack

Primary Tools:

• Microsoft Office Suite: Essential for daily operations, reporting, scheduling, and communication (Word, Excel, PowerPoint, Outlook).

• Electronic Health Record (EHR) System: Likely a University of Iowa Health Care specific system (e.g., Epic, if integrated). Proficiency in navigating patient records, scheduling appointments, and documentation is key.

• Time Tracking System: For reviewing benefit requests and managing staff hours.

• Fleet Management System (Implied): For ensuring compliance with UI Fleet Safety Standards.

Analytics & Reporting:

• Internal Reporting Tools: May include dashboards or reporting modules within the EHR or other internal systems for tracking key performance indicators (KPIs) related to patient flow, staff productivity, and quality metrics.

• Spreadsheet Software (Excel): For data analysis, creating reports, and managing scheduling data.

CRM & Automation:

• Clinic Management Software: Beyond EHR, potentially other systems for patient outreach, appointment reminders, or patient portal management.

• Internal Communication Platforms: Such as email, internal messaging systems, or intranet portals for disseminating information and coordinating across clinics.

📝 Enhancement Note: The technology stack is inferred based on the role's responsibilities in a modern healthcare setting, emphasizing operational efficiency and data management.

👥 Team Culture & Values

Operations Values:

• Patient-Centered Care: Prioritizing patient needs and experiences in all operational decisions and clinical interactions.

• Collaboration: Fostering a team-oriented environment where nurses, physicians, and administrative staff work together seamlessly to achieve clinic goals.

• Efficiency & Optimization: Continuously seeking ways to improve workflows, reduce waste, and maximize resource utilization to ensure smooth clinic operations.

• Quality & Excellence: Upholding high standards in patient care, clinical practices, and operational management, with a commitment to continuous improvement.

• Accountability: Taking ownership of responsibilities, including staff management, scheduling, and problem-solving, to ensure operational continuity.

Collaboration Style:

• Cross-Functional Integration: Encouraging open communication and teamwork between clinical staff, physicians, administrative teams, and potentially UIHC central operations.

• Proactive Problem-Solving: Addressing operational challenges and staff concerns promptly and collaboratively to maintain a positive and productive work environment.

• Knowledge Sharing: Facilitating the exchange of best practices and operational insights among staff across the different clinic locations.

• Feedback Culture: Promoting a culture where constructive feedback is welcomed and used for continuous improvement of both clinical practices and operational processes.

📝 Enhancement Note: This section interprets the implied cultural values from the job description, framing them through an operations lens relevant to a healthcare setting.

⚡ Challenges & Growth Opportunities

Challenges:

• Managing Multiple Locations: Effectively overseeing operations, staffing, and problem-solving across three distinct clinic sites requires strong logistical skills and adaptability.

• Staffing Dynamics: Addressing fluctuating staffing needs, potential shortages, and managing diverse staff performance requires robust leadership and conflict resolution skills.

• Implementing Change: Introducing new initiatives, protocols, or technologies across multiple clinics can be complex, requiring careful planning, communication, and buy-in from staff.

• Balancing Clinical and Operational Duties: Juggling direct patient care responsibilities with administrative and leadership tasks demands excellent time management and prioritization skills.

Learning & Development Opportunities:

• Operational Leadership Skills: Gaining extensive experience in clinic operations management, staff supervision, and process optimization.

• Healthcare System Navigation: Deepening understanding of the University of Iowa Health Care system's structure, policies, and operational procedures.

• Quality Improvement Methodologies: Participating in and potentially leading QI projects, enhancing skills in data analysis and process improvement.

• Specialized Training: Opportunities for professional development in areas such as healthcare administration, informatics, or specific clinical specialties.

• Mentorship: Potential to be mentored by experienced clinic managers or operations directors within UICC.

📝 Enhancement Note: This section anticipates common challenges in multi-site clinical operations roles and outlines specific growth paths relevant to operations management within healthcare.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to manage a staffing shortage across multiple departments or locations. What was your approach, and what was the outcome?" (Focus: Operational problem-solving, crisis management)

• "How would you implement a new patient feedback system in three different clinic settings, ensuring consistent adoption and utilization?" (Focus: Change management, process implementation, stakeholder engagement)

• "Walk us through your process for creating a weekly staffing schedule for a family medicine clinic. What factors do you consider?" (Focus: Operational planning, resource allocation, efficiency)

Company & Culture Questions:

• "What interests you about the University of Iowa Community Clinics, and how do you see your skills contributing to our patient-centered mission?" (Focus: Alignment with mission, organizational research)

• "Describe your experience working with diverse teams. How do you foster collaboration and address conflicts?" (Focus: Team dynamics, interpersonal skills, cultural fit)

Portfolio Presentation Strategy:

• Highlight Process Improvement Case Studies: Select 2-3 significant projects where you identified an operational inefficiency, designed a solution, implemented it, and measured the positive impact (e.g., reduced patient wait times by X%, improved staff adherence to protocol by Y%, successfully launched Z new service).

• Quantify Impact: Clearly present metrics and data to demonstrate the tangible results of your efforts. Use charts or graphs if possible.

• Demonstrate Leadership: Explain your specific role, the challenges you overcame, and how you motivated or directed others to achieve the project's goals.

• Tailor to UICC: Emphasize how your experience and approach align with UICC's values of patient-centered care, collaboration, and quality improvement.

📝 Enhancement Note: These interview questions and preparation tips are tailored to assess the operational and leadership competencies required for this specific role, guiding candidates on how to best showcase their relevant experience.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided application link on the University of Iowa's Taleo system.

• Resume & Cover Letter Tailoring: Craft a resume and cover letter that explicitly highlight your nursing leadership experience, operational responsibilities, and any experience managing multiple sites or teams. Use keywords from the job description such as "nursing leadership," "clinical operations," "staff scheduling," "process improvement," and "patient care oversight."

• Portfolio Preparation: Gather examples of projects or initiatives where you demonstrated strong operational management, process optimization, or leadership in a clinical setting. Be ready to discuss these using the STAR method, focusing on quantifiable results and your specific actions.

• Company Research: Familiarize yourself with the University of Iowa Community Clinics (UICC) mission, values, and the services they offer across their network. Understand the importance of their community-based care model.

• Practice Behavioral & Situational Questions: Prepare answers for common interview questions focusing on leadership, problem-solving, teamwork, and handling challenging situations, especially those related to clinic operations and staff management.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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