M05 - Senior UX Designer

📍 Job Overview

Job Title: M05 - Senior UX Designer

Company: FPT Asia Pacific Pte Ltd

Location: Singapore, Singapore

Job Type: Full-time

Category: User Experience (UX) Design / Service Design

Date Posted: 2026-02-06

Experience Level: Mid-Senior (7+ years)

Remote Status: On-site

🚀 Role Summary

• Lead the end-to-end service design and user experience strategy for a standardized, scalable digital platform.

• Drive platform convergence and define configurable UX patterns across diverse stakeholders and agencies.

• Translate complex, workflow-driven processes into intuitive and efficient user interfaces.

• Collaborate closely with Product, Business Analysts, Engineers, and Architects to ensure seamless integration and user adoption.

• Focus on identifying and mitigating pain points within existing workflows, such as manual work, bottlenecks, and poor visibility.

📝 Enhancement Note: While the job title is "Senior UX Designer," the description emphasizes "Service Design" and "platform convergence" for complex, workflow-driven processes. This suggests a role that bridges traditional UX with business process re-engineering and strategic platform design, requiring a deep understanding of how users interact with systems at a broader organizational level.

📈 Primary Responsibilities

• Conduct discovery workshops to map comprehensive end-to-end user journeys for both applicant and internal officer workflows.

• Document existing systems, touchpoints, communication channels, roles, and approval processes to build a clear current-state picture.

• Identify and articulate key pain points, including manual task dependencies, process bottlenecks, duplicated efforts, and lack of operational visibility.

• Collaborate with Architects and Business Analysts to understand system architecture, integration points, and data flow intricacies.

• Design standardized "TO-BE" service journeys that simplify user flows, reduce manual work through automation, and enhance status tracking and communication.

• Produce a range of UX artifacts, including user flows, information architecture, wireframes, and low to high-fidelity prototypes.

• Define clear interaction behaviors and detailed UI specifications for development teams.

• Partner with Product Managers and Business Analysts to translate user journey insights into actionable platform feature requirements, distinguishing between standard platform capabilities and configurable options.

• Support the selection of pilot agencies based on UX and readiness criteria.

• Plan and facilitate delta analysis workshops to identify and document agency-specific differences and needs.

• Capture and prioritize identified deltas as either non-negotiable convergence requirements or configurable feature needs (e.g., approvals, criteria, templates, reporting, integrations).

• Champion the convergence principle: encouraging agencies to adapt to the platform, while ensuring the platform accommodates only critical, essential needs.

• Drive UX clarity across Tier 1 (non-negotiable standards like forms, authentication, core workflow stages) and Tier 2 (configurable features like approvals, criteria, communications, reports, integrations).

• Support standardization efforts through the development and application of reusable patterns, templates, and configuration rules.

• Maintain robust design governance, ensuring compliance with accessibility standards, version control, auditability, and adherence to the design system.

• Foster strong stakeholder relationships with Product Managers, BAs/BPR consultants, Engineers, Architects, Security teams, Operations, and agency representatives.

• Clearly present design rationale, trade-offs, and strategic recommendations to senior leadership.

• Navigate ambiguity and effectively align multiple stakeholders toward achieving shared project outcomes.

📝 Enhancement Note: The responsibilities indicate a strategic, high-impact role. The emphasis on "convergence principle," "delta analysis," and "design governance" points to a need for strong influencing and change management skills, in addition to core UX/Service Design expertise. The scope suggests leading significant platform evolution rather than just feature design.

🎓 Skills & Qualifications

Education:

Experience:

• Minimum of 7 years of progressive experience in User Experience (UX) Design, UI Design, or Service Design.

Required Skills:

• Expertise in facilitating discovery and service design workshops with diverse participant groups.

• Demonstrated ability to design end-to-end user workflows with clear operational context and acceptance criteria.

• Proficient in translating complex process maps and business requirements into intuitive user interface (UI) and interaction designs.

• Strong stakeholder communication, negotiation, and facilitation skills, with the ability to influence decision-making.

• Experience in creating detailed UX artifacts, including user flows, information architecture, wireframes, and interactive prototypes (low to high fidelity).

• Understanding of design systems, accessibility standards (e.g., WCAG), and version control best practices.

• Ability to analyze and document system architecture, data flows, and integration points.

Preferred Skills:

• Experience with user journey mapping and service blueprinting methodologies.

• Familiarity with agile development methodologies and cross-functional team collaboration.

• Knowledge of automation principles and how to apply them within user workflows.

• Experience in public sector or government agency digital transformation projects.

• Familiarity with business process re-engineering (BPR) concepts.

• Ability to conduct user research and usability testing to validate design decisions.

📝 Enhancement Note: The requirement for 7+ years of experience, specifically in complex, workflow-heavy platforms, indicates a need for a seasoned professional capable of tackling intricate design challenges. The emphasis on "operational and acceptance-criteria clarity" suggests a need for a detail-oriented designer who understands the practical implications of design decisions on business operations and system functionality.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies: Showcase at least 2-3 detailed case studies demonstrating end-to-end design process for complex, workflow-driven platforms. Focus on projects with significant operational impact or system convergence.

• Process Visualization: Include examples of user flow diagrams, service blueprints, or process maps that clearly illustrate current-state analysis and proposed TO-BE journeys.

• System Integration Awareness: Demonstrate an understanding of how UX designs integrate with underlying systems and data flows, even if not directly designing the backend.

• Deliverable Variety: Showcase a range of deliverables, including wireframes, interactive prototypes (Figma preferred), and UI specifications. Highlight how these artifacts facilitated stakeholder alignment and development handoff.

• Problem/Solution Framing: Clearly articulate the user/business problem, the design process undertaken, key decisions made, and the measurable impact or outcome of your solutions.

Process Documentation:

• Evidence of contributions to or creation of design documentation, including style guides, pattern libraries, or design system components.

• Examples of how you have managed design governance, ensuring consistency, accessibility, and auditability across platform features.

• Documentation related to delta analysis or managing configurable requirements within a standardized platform framework.

📝 Enhancement Note: For a role involving platform convergence and complex workflows, the portfolio should explicitly highlight the candidate's ability to manage complexity, drive standardization, and demonstrate tangible process improvements. Examples should show how designs simplify operations and facilitate agency adaptation.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Comprehensive health insurance coverage (medical, dental, vision).

• Annual leave and public holidays in accordance with Singapore regulations.

• Performance-based bonuses and potential for salary increments.

• Professional development opportunities, including training, workshops, and conference attendance.

• Opportunities to work on large-scale, impactful digital transformation projects.

• Collaborative and dynamic work environment within a growing technology organization.

Working Hours:

• Standard working hours are typically 40 hours per week, Monday to Friday.

• While the role is primarily on-site, there may be occasional flexibility depending on project needs and team agreements, subject to management approval.

📝 Enhancement Note: Salary is estimated based on market research for Senior UX/Service Designers in Singapore, considering the specified experience level (7+ years) and the complexity of the role (leading design for a scalable digital platform). A range of SGD 8,000 - SGD 12,000 per month reflects typical compensation for such specialized roles in a high-cost-of-living city like Singapore.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology, Software Development, IT Services. FPT Asia Pacific Pte Ltd is part of the global FPT Corporation, a leading IT services provider.

Company Size: While specific FPT Asia Pacific size isn't provided, FPT Corporation globally employs over 30,000 people, indicating a large, established organization with significant resources and project scale. This implies a structured environment with opportunities for large-scale impact.

Founded: FPT Corporation was founded in 1998, suggesting a company with a solid history and established presence in the technology sector.

Team Structure:

• The Senior UX Designer will likely be part of a Product or Digital Transformation team, working within a cross-functional unit.

• Reporting structure is expected to be to a Head of Product, Design Lead, or a Program Manager overseeing the digital platform initiative.

Methodology:

• The role emphasizes a structured approach to design: discovery, current-state analysis, TO-BE design, delta analysis, and governance.

• Data-driven decision-making is implied through the need to understand data flows and track performance.

• A focus on standardization and configurable solutions suggests a systematic and scalable approach to platform development.

Company Website: https://www.fptsoftware.com/ (Note: The provided URL was null, using the parent company's main site for context)

📝 Enhancement Note: Given FPT's global presence and focus on IT services, the company culture likely values technical expertise, project delivery, and client satisfaction. For this role, expect a professional, results-oriented environment that balances innovation with rigorous process and stakeholder alignment.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at a Senior level, requiring significant autonomy and leadership in design strategy. It's a key individual contributor role focused on shaping the user experience of a critical digital platform.

Reporting Structure: The Senior UX Designer will likely report to a senior product or program management lead, working closely with peers in Business Analysis, Engineering, and Architecture. This structure allows for direct influence on strategic decisions.

Operations Impact: The UX Designer's work will directly impact operational efficiency, user adoption rates, and the overall success of the digital platform. By simplifying workflows and improving user experience, the role contributes significantly to reducing operational costs, enhancing productivity, and improving service delivery for agencies and applicants.

Growth Opportunities:

• Leadership in Design: Potential to become a lead designer or design manager for future platform initiatives or larger digital transformation programs.

• Specialization: Deepen expertise in service design for workflow-heavy systems, automation integration, and platform convergence strategies.

• Cross-functional Exposure: Gain in-depth knowledge of system architecture, business processes, and stakeholder management across diverse agencies.

• Strategic Influence: Contribute to strategic platform roadmaps and influence product direction based on user insights and operational efficiency goals.

• Mentorship: Opportunity to mentor junior designers and contribute to building design capability within the organization.

📝 Enhancement Note: The role offers substantial growth potential for individuals looking to specialize in complex enterprise or government-facing platforms. The emphasis on convergence and standardization indicates an opportunity to develop expertise in large-scale system design and change management within an operational context.

🌐 Work Environment

Office Type: The role is on-site in Singapore, implying a professional office setting designed for collaboration and focused work.

Office Location(s): Singapore, Singapore. This location offers a vibrant business hub with excellent infrastructure.

Workspace Context:

• Expect a collaborative environment where designers work closely with cross-functional teams, including Product Managers, BAs, Engineers, and Architects.

• Access to standard office technology and potentially specialized design software and hardware.

• Opportunities for in-person brainstorming sessions, workshops, and design reviews, fostering a strong sense of team cohesion.

• The environment will likely be dynamic, driven by project timelines and the need to deliver complex digital solutions.

Work Schedule: The primary schedule will be Monday to Friday, 40 hours per week. However, the demanding nature of platform design and stakeholder management may occasionally require flexibility to meet project deadlines or facilitate workshops across different time zones or agency schedules.

📝 Enhancement Note: As an on-site role in Singapore, the work environment is expected to be professional and conducive to deep work and collaborative efforts. The emphasis on workshops and stakeholder interaction suggests a team that values face-to-face communication and iterative design processes.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or recruiter call to assess basic qualifications, experience, and cultural fit.

• Technical Interview(s): In-depth discussions with hiring managers and/or senior team members (e.g., Product Lead, Lead Engineer, fellow UX Designers). Expect questions on UX/Service Design principles, workflow mapping, stakeholder management, and problem-solving approaches.

• Portfolio Review: A dedicated session where candidates present their portfolio, focusing on 2-3 key projects that demonstrate their experience with complex platforms, workflow design, and convergence strategies. Be prepared to discuss your process, decisions, and outcomes in detail.

• Case Study/Design Challenge: Potentially a take-home assignment or an in-person/virtual whiteboard session involving a design problem related to workflow simplification or platform convergence.

• Final Interview: Meeting with senior leadership to discuss strategic alignment, cultural fit, and overall suitability for the role.

Portfolio Review Tips:

• Focus on Complexity: Highlight projects that involved intricate workflows, multiple user types, or significant system integrations.

• Process Over Polish: While visual quality matters, emphasize your design process, research methods, decision-making rationale, and how you addressed challenges.

• Quantify Impact: Wherever possible, use data and metrics to demonstrate the impact of your designs (e.g., reduction in error rates, time savings, increased adoption).

• Convergence Narrative: Specifically address how your past work has contributed to standardization, simplification, or convergence of systems or processes.

• Figma Proficiency: Ensure your prototypes are well-structured and clearly demonstrate interaction patterns, especially if you used Figma.

Challenge Preparation:

• Review common UX challenges related to process optimization, workflow simplification, and cross-functional collaboration.

• Practice articulating your design thinking clearly and concisely, focusing on user-centered solutions that align with business objectives.

• Be prepared to discuss trade-offs and justify design decisions, especially in situations with competing priorities or constraints.

• Research FPT Corporation and FPT Software's work in digital transformation and government services to understand their broader context and client base.

📝 Enhancement Note: The interview process will likely be rigorous, given the seniority and specialized nature of the role. A strong portfolio demonstrating experience with complex workflows and a clear articulation of design strategy are critical for success. The emphasis on "convergence" should be a recurring theme in your portfolio presentation and interview responses.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Explicitly mentioned as a required tool. Proficiency in creating wireframes, interactive prototypes, design systems, and collaborating within Figma is essential.

• Common Collaboration Tools: This likely includes tools such as Slack, Microsoft Teams, Jira, Confluence, or similar platforms for team communication, project management, and documentation.

Analytics & Reporting:

• While not explicitly listed as a primary design tool, understanding how to interpret and utilize data from analytics platforms (e.g., Google Analytics, Mixpanel, Pendo) to inform design decisions would be highly beneficial.

CRM & Automation:

• Experience with CRM systems (e.g., Salesforce) and workflow automation tools (e.g., Zapier, Power Automate) could be beneficial for understanding how UX designs interact with backend processes and drive efficiency.

• Understanding of data flows and integration points between different systems is crucial.

📝 Enhancement Note: Figma proficiency is a hard requirement. Candidates should be prepared to showcase their Figma skills and discuss how they leverage collaboration features within the tool and other platforms to streamline the design process and enhance team communication.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A core value focused on understanding and serving the needs of both end-users (applicants) and internal operational staff.

• Efficiency & Optimization: A drive to streamline processes, reduce manual effort, and improve operational throughput through thoughtful design.

• Collaboration & Communication: Emphasis on working effectively across diverse teams and stakeholders to achieve shared goals, with clear and transparent communication.

• Standardization & Scalability: A commitment to building reusable components and configurable solutions that can be applied consistently across different agencies and contexts.

• Data-Driven Decision Making: Valuing insights derived from data and user feedback to inform design choices and measure impact.

Collaboration Style:

• Cross-functional Integration: Expected to work seamlessly within multidisciplinary teams, bridging the gap between user needs and technical implementation.

• Proactive Engagement: Encouraged to proactively engage with stakeholders to gather requirements, present designs, and solicit feedback throughout the design lifecycle.

• Iterative Design: A culture that embraces iterative development, with continuous feedback loops to refine designs and ensure optimal outcomes.

• Knowledge Sharing: Openness to sharing design best practices, insights, and learnings to foster collective growth within the team.

📝 Enhancement Note: The emphasis on "convergence principle" and "agencies adapt to the platform" suggests a culture that values strong leadership in design, with a clear vision for standardization. Candidates should demonstrate an ability to influence and guide stakeholders towards this vision.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Standardization with Flexibility: Designing a platform that is standardized enough to be scalable and efficient, yet flexible enough to accommodate critical agency-specific needs, is a significant challenge.

• Navigating Stakeholder Ambiguity: Aligning diverse stakeholders with potentially conflicting priorities and driving consensus towards a unified design vision requires strong negotiation and communication skills.

• Translating Complex Workflows: Simplifying highly intricate and often manual operational processes into intuitive digital experiences demands deep analytical and design thinking.

• Driving Adoption and Change Management: Ensuring that agencies and users adopt the new platform and its standardized processes requires effective change management and user education alongside design.

Learning & Development Opportunities:

• Platform Design Expertise: Develop deep expertise in designing large-scale, workflow-intensive digital platforms, particularly for government or public sector applications.

• Service Design Mastery: Enhance skills in end-to-end service design, including journey mapping, blueprinting, and orchestrating complex user experiences.

• Stakeholder Influence: Grow capabilities in strategic influencing, negotiation, and executive-level communication.

• Cross-functional Acumen: Gain a comprehensive understanding of IT architecture, business processes, and operational management.

• Industry Trends: Stay abreast of emerging trends in UX design, digital transformation, and government technology solutions.

📝 Enhancement Note: The challenges presented are typical for roles focused on large-scale platform transformation. Developing strategies to address these challenges will be key to success and will provide significant learning opportunities.

💡 Interview Preparation

Strategy Questions:

• Be prepared to discuss your approach to designing for complex, workflow-driven systems. How do you ensure clarity and efficiency in user journeys?

• How would you apply the "convergence principle" in a scenario where multiple agencies have unique, long-standing processes? What strategies would you use to drive standardization?

Company & Culture Questions:

• What interests you about FPT Asia Pacific and this specific role in designing a scalable digital platform?

• How do you approach collaboration with engineers, business analysts, and product managers?

Portfolio Presentation Strategy:

• Select 2-3 projects that best showcase your experience with complex workflows, platform design, and stakeholder management.

• For each project, clearly articulate: the problem, your role, your design process (discovery, ideation, iteration, final design), key challenges overcome, and the outcome/impact.

• Be ready to demonstrate your Figma skills through interactive prototypes and explain your design decisions in detail.

• Emphasize how your work contributed to standardization, simplification, or convergence.

📝 Enhancement Note: Candidates should prepare specific examples that directly address the core responsibilities and requirements of the role, particularly concerning complex workflows, standardization, and stakeholder alignment. Demonstrating an understanding of the "convergence principle" is crucial.

📌 Application Steps

To apply for this Senior UX Designer position:

• Submit your application through the provided application link on the careers page.

• Portfolio Customization: Tailor your resume and portfolio to highlight experience with complex platforms, workflow design, service design methodologies, and stakeholder management. Ensure your portfolio prominently features projects demonstrating your ability to simplify intricate processes and drive standardization.

• Resume Optimization: Clearly articulate your 7+ years of relevant experience, focusing on achievements related to process improvement, user journey mapping, and platform design. Use keywords such as "UX Design," "Service Design," "Workflow Design," "Figma," "Stakeholder Management," and "Platform Convergence."

• Interview Preparation: Practice presenting your portfolio, focusing on your design process, decision-making, and the impact of your work. Prepare answers to common UX and service design interview questions, with a specific focus on scenarios involving complex workflows and cross-agency collaboration.

• Company Research: Familiarize yourself with FPT Corporation and FPT Software's work, particularly in digital transformation and government sector projects, to understand their client base and strategic objectives.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.