GESTOR/A PRODUCT DESIGNER (DISEÑO Y USABILIDAD) MADRID/BARCELONA

📍 Job Overview

Job Title: Gestor/a Product Designer (Diseño y Usabilidad)

Company: CaixaBank S.A.

Location: Barcelona, Catalonia, Spain

Job Type: Full-Time

Category: Product Design / UX/UI Design

Date Posted: November 28, 2025

Experience Level: 5-10 years

🚀 Role Summary

• This role is pivotal in shaping the digital experience for CaixaBank's leading financial applications, focusing on end-to-end product design and a customer-centric approach.

• The Product Designer will be instrumental in innovating and enhancing user experiences across mobile, web, and ATM channels, driving growth by aligning creative design with rigorous analytics.

• Collaboration within a multidisciplinary team of designers, business experts, technologists, and data scientists is a core expectation for delivering high-impact financial products.

• The position requires a strong emphasis on translating user research and insights into actionable design solutions that improve customer engagement and business outcomes in a competitive international market.

📝 Enhancement Note: This role is firmly positioned within the Product Design and UX/UI domain, with a significant emphasis on driving business objectives through innovative digital experiences, particularly within the financial services sector. The emphasis on "growth of our digital channels" and "level of the best banks and fintech" highlights a strategic, business-impact-oriented design function rather than purely aesthetic or usability-focused roles.

📈 Primary Responsibilities

• Conceptualize, design, and iterate on user interfaces and digital experiences for mobile applications and web platforms, championing user-centered design principles.

• Develop engaging and consistent digital experiences that align with CaixaBank's brand identity across multiple platforms, devices, and customer touchpoints.

• Create detailed user journey maps, personas, and prototypes to clearly articulate innovative product concepts and interaction designs.

• Translate user research findings and analytical insights into compelling design solutions that enhance customer satisfaction and drive key business metrics.

• Collaborate effectively within an Agile framework with cross-functional teams (developers, product managers, data scientists) to ensure accurate implementation and timely delivery of design solutions.

• Monitor and analyze user experience metrics and analytics to assess the success of design improvements and inform future iterations.

• Contribute to the continuous improvement of design processes and best practices within the broader cross-functional design team.

📝 Enhancement Note: The responsibilities clearly outline a full product lifecycle involvement for the Product Designer, from initial research and concept development through to implementation and performance monitoring, emphasizing a data-driven and iterative approach common in modern product development.

🎓 Skills & Qualifications

Education:

Experience:

Required Skills:

• Proficiency in designing user interfaces for mobile applications and web platforms, with a strong advocacy for user-centric solutions.

• Expertise in creating visually attractive and functional digital experiences that maintain brand consistency across various channels and devices.

• Hands-on experience with rapid prototyping and interaction/visual design tools, with a strong preference for Figma.

• Advanced proficiency in written and spoken English, capable of independently managing meetings and written communication with international partners.

Preferred Skills:

• Experience in planning, conducting, and synthesizing user research and usability testing.

• Demonstrated ability to create engaging, on-brand, high-fidelity product screens and visual designs.

• Familiarity with working with scalable design systems across multiple platforms.

• Experience collaborating effectively within Agile teams and communicating project updates to diverse audiences (technical, managerial, client).

• A proactive and innovative attitude towards creative problem-solving.

• Strong analytical skills and a data-driven mindset.

• Understanding of or strong interest in the banking business and the Fintech ecosystem.

• Knowledge of mobile application development technical aspects.

📝 Enhancement Note: The requirements highlight a blend of deep UX/UI craft skills, project management capabilities, and essential soft skills like communication and collaboration, particularly in an international context. The emphasis on Figma and design systems points to modern design workflow expectations.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrate end-to-end product design projects, showcasing your role from initial concept through to final implementation and impact.

• Include case studies that clearly articulate the problem, your design process, the solutions implemented, and the quantifiable outcomes (e.g., user engagement, conversion rates, satisfaction scores).

• Showcase proficiency with design and prototyping tools, with a strong emphasis on Figma, and how you leverage them to create high-fidelity mockups and interactive prototypes.

• Present examples of how you've translated user research, analytics, and customer journey mapping into actionable design decisions.

Process Documentation:

• Illustrate your process for conducting user research, including methodologies for gathering insights and synthesizing findings into actionable design strategies.

• Detail your approach to interaction and visual design, including wireframing, prototyping, and the creation of intuitive user flows.

• Showcase how you collaborate with development teams and other stakeholders to ensure designs are implemented accurately and efficiently within an Agile environment.

• Provide examples of how you track and analyze UX metrics and analytics to measure the success of design initiatives and inform iterative improvements.

📝 Enhancement Note: For a role like this, a robust portfolio is critical. It should not only showcase visual design skills but also demonstrate a deep understanding of the user research and validation processes. Candidates should be prepared to walk through their thought process and the rationale behind their design decisions, linking them to business objectives and user needs.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Comprehensive Health Insurance: Fully covered health insurance for the employee, providing peace of mind and access to quality healthcare.

• Pension Plan: Company contributions to a pension plan, supporting long-term financial security.

• Flexible Compensation: Options for flexible benefits, including allowances for transport, training, language courses, and childcare.

• Remote Work Options: Flexibility in work arrangements, including remote work options, to promote work-life balance.

• Personalized Onboarding Program: A structured and supportive onboarding process designed to facilitate professional development and integration into the company.

• Continuous Learning: Access to an extensive online learning platform with a wide catalog of self-study resources.

• Top Employer Recognition: Being part of an organization certified as a Top Employer, indicating a commitment to employee well-being and professional development.

Working Hours:

• Standard full-time working hours are expected, likely around 40 hours per week, with flexibility in entry times and options for remote work contributing to a balanced schedule.

📝 Enhancement Note: The salary estimate is based on market research for senior UX/UI roles in Spain, considering the specific responsibilities and the reputation of CaixaBank. The benefits package is comprehensive, reflecting CaixaBank's commitment to employee well-being and professional growth.

🎯 Team & Company Context

🏢 Company Culture

Industry: Banking and Financial Services. CaixaBank operates as a leading universal bank with a strong focus on social responsibility and innovation. Its market position in Spain and Portugal makes it a significant player in supporting economic growth, constantly adapting to the evolving financial landscape, including the rise of fintech.

Company Size: Large Enterprise. CaixaBank is a major financial group with a substantial number of employees, indicating a structured environment with opportunities for career progression and exposure to large-scale projects.

Founded: 1904. With a long history, CaixaBank combines tradition with a forward-thinking approach, emphasizing innovation as a strategic challenge and a core aspect of its corporate culture.

Team Structure:

• The Product Designer will be part of a multidisciplinary team, including professionals from design (UX, UI, Research, Content, Accessibility), business, technology, and data science.

• They will also participate in a cross-functional design team composed of highly qualified professionals from various disciplines who are encouraged to experiment, work iteratively, and share knowledge.

Methodology:

• Data-Driven Decision-Making: Strong emphasis on using analytics and data insights to inform design choices and measure impact.

• Agile Development: Projects are managed within Agile methodologies, requiring iterative development, frequent collaboration, and adaptability.

• Customer-Centricity: A core principle guiding all design and product development efforts, ensuring that user needs and experiences are prioritized.

• Continuous Improvement: The culture encourages experimentation, learning from user feedback, and iterative refinement of products and processes.

Company Website: https://www.caixabank.com/ (Note: The provided URL was for careers, this is the main corporate site for context)

📝 Enhancement Note: CaixaBank's culture is positioned as innovative and customer-focused, blending a long history with a modern approach to digital product development. The emphasis on multidisciplinary teams and Agile methodologies suggests a dynamic and collaborative work environment.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Senior Product Designer, requiring over 5 years of specialized experience. It implies a significant level of autonomy, ownership over design projects, and the ability to mentor junior team members or influence design strategy. The focus is on delivering tangible business impact through design.

Reporting Structure:

• The Product Designer will report to a Design Team Lead or Head of Product within a specific business unit or digital transformation initiative.

Operations Impact:

• The role has a direct impact on revenue and customer acquisition/retention by improving the user experience of CaixaBank's leading digital channels (app, web).

• By driving innovation and enhancing usability, the Product Designer contributes to increased customer engagement, transaction volumes, and the overall competitiveness of CaixaBank against traditional banks and fintech challengers.

Growth Opportunities:

• Specialization: Opportunity to deepen expertise in specific areas such as mobile UX, accessibility, design systems, or financial product design.

• Leadership: Potential to grow into a Lead Product Designer role, managing a team, or taking on product strategy responsibilities.

• Cross-functional Exposure: Gaining experience across different product lines and digital initiatives within a large financial institution.

• Continuous Learning: Access to extensive training resources, workshops, and potential for industry certifications to stay abreast of design trends and technologies.

• Mentorship: Opportunities to mentor junior designers and learn from senior leaders within the organization.

📝 Enhancement Note: This role offers significant growth potential within a large, established organization that is actively investing in digital transformation. The combination of specialized design work and broad business impact provides a strong foundation for career advancement.

🌐 Work Environment

Office Type: Hybrid. The company offers flexibility, including remote work options, alongside in-office collaboration. This suggests a modern work environment balancing personal flexibility with team cohesion.

Office Location(s): Barcelona. The role is based in Barcelona, a vibrant tech and business hub in Spain, offering a dynamic professional and cultural environment.

Workspace Context:

• Collaborative Spaces: Likely access to modern office spaces designed for collaboration, innovation, and team work, fostering interaction among multidisciplinary teams.

• Tools and Technology: Employees will have access to industry-standard design and collaboration tools, including Figma, and the necessary IT infrastructure to support their work, both remotely and in the office.

• Team Interaction: Opportunities for frequent interaction with design peers, product teams, and stakeholders, facilitating knowledge sharing and collective problem-solving.

Work Schedule:

• Full-time with flexible working hours, including options for remote work. This setup is designed to promote work-life balance and accommodate individual productivity needs, while ensuring team alignment and project delivery.

📝 Enhancement Note: The hybrid model and flexible hours indicate a progressive work environment that values employee well-being and autonomy, while still emphasizing the importance of in-person collaboration for innovation and team building.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your CV and portfolio to assess your qualifications and experience against the role requirements.

• Hiring Manager/Team Interview: A discussion focused on your background, experience, design philosophy, and how you approach problem-solving. This may include behavioral questions.

• Portfolio Presentation & Case Study: A key stage where you will present a selection of your work, detailing your process, rationale, and the impact of your designs. Be prepared to discuss specific projects related to mobile and web applications.

• Technical/Skills Assessment: Potentially a practical exercise or a more in-depth discussion on specific design skills, tools (like Figma), and methodologies (Agile, user research).

• Final Interview: A conversation with senior leadership to assess cultural fit, strategic thinking, and overall suitability for the role and the company.

Portfolio Review Tips:

• Curate Strategically: Select 3-4 of your strongest projects that best showcase your end-to-end product design capabilities, ideally with examples relevant to financial services or complex digital platforms.

• Tell a Story: For each project, clearly articulate the problem statement, your role and responsibilities, your design process (research, ideation, prototyping, testing, implementation), the challenges faced, the solutions you devised, and the measurable outcomes and impact.

• Highlight Process: Emphasize how you arrived at your design decisions, not just what the final design looks like. Explain your rationale, trade-offs, and how you incorporated user feedback and data.

• Showcase Tool Proficiency: Be ready to discuss your use of Figma and other relevant tools, demonstrating your hands-on capabilities and understanding of design system principles.

• Quantify Impact: Whenever possible, use data and metrics to demonstrate the success of your designs (e.g., increased conversion rates, improved user satisfaction scores, reduced task completion times).

Challenge Preparation:

• Be prepared for potential design challenges or case studies that might require you to analyze a problem, propose solutions, and sketch out ideas under timed conditions.

• Practice articulating your thought process clearly and concisely. Focus on demonstrating your ability to think critically about user needs, business goals, and technical constraints.

• Review common UX/UI challenges in the financial sector and consider how to apply your skills to address them.

📝 Enhancement Note: The interview process is designed to thoroughly evaluate not just design craft but also strategic thinking, collaboration skills, and the ability to deliver measurable business results. A well-prepared portfolio presentation is crucial for success.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for UI design, prototyping, and collaboration. Proficiency is a must, including experience with components, variants, and auto layout for scalable design systems.

• Prototyping Tools: Beyond Figma's native capabilities, familiarity with other prototyping tools like InVision, Adobe XD, or Axure might be beneficial for complex interactive prototypes.

• Design Systems: Experience working with, contributing to, or building design systems to ensure consistency and efficiency across multiple products and platforms.

Analytics & Reporting:

• Analytics Platforms: Familiarity with tools like Google Analytics, Adobe Analytics, or internal BI tools to track user behavior, conversion rates, and other key performance indicators (KPIs).

• Data Visualization Tools: Ability to interpret data presented in dashboards (e.g., Tableau, Power BI) and translate insights into design improvements.

CRM & Automation:

• While not primary design tools, an understanding of how user data is managed in CRMs (like Salesforce) and how automated workflows impact user journeys can be beneficial for context.

📝 Enhancement Note: The explicit mention of Figma and the emphasis on design systems indicate a modern, efficient design workflow. Experience with analytics tools is crucial for demonstrating a data-driven approach to design.

👥 Team Culture & Values

Operations Values:

• Customer Orientation (S.1.2 ALLIANCES): A fundamental value, ensuring that all design decisions and product developments are centered around meeting customer needs and enhancing their experience.

• Collaboration and Transversality (S.1.1 ALLIANCES): Working effectively across different teams and departments, fostering a collaborative environment to achieve common goals.

• Communication and Empathy (S.2.1 HUMANISM): Open and empathetic communication within the team and with stakeholders, understanding different perspectives.

• Focus on Results (S.3.1 EMPOWEREMENT): Driving projects to successful completion and achieving measurable business outcomes through effective design solutions.

• Anticipation and Change Management (S.4.1 ANTICIPATION): Proactively identifying future trends and challenges, and adapting designs and strategies accordingly.

• Promoting Diversity (S.5.1 DIVERSITY): Valuing diverse perspectives and experiences within the team and ensuring inclusive design practices.

Collaboration Style:

• Cross-functional Integration: The role thrives on close collaboration with product managers, engineers, data scientists, and business stakeholders to ensure holistic product development.

• Iterative Feedback Loops: An environment where continuous feedback is encouraged, allowing for iterative design improvements based on input from peers and stakeholders.

• Knowledge Sharing: A culture that promotes sharing best practices, insights, and learnings among designers and across teams to foster collective growth and innovation.

📝 Enhancement Note: CaixaBank emphasizes values that align with modern, collaborative, and results-driven work environments. The specific skill codes (e.g., S.1.2 ALLIANCES) suggest a structured approach to defining and reinforcing desired behaviors and cultural attributes.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Innovation with Regulation: Navigating the complex regulatory environment of the banking sector while pushing for innovative digital solutions.

• Scaling Design Systems: Ensuring design consistency and efficiency across a large, established organization with diverse digital touchpoints and evolving needs.

• Integrating Fintech Best Practices: Adapting and integrating user experience paradigms from agile fintech companies into a large, traditional financial institution.

• Data Interpretation: Effectively translating complex banking data and user analytics into intuitive and actionable design improvements.

Learning & Development Opportunities:

• Specialized Training: Access to resources for deepening expertise in cutting-edge UX/UI techniques, accessibility standards, and emerging design technologies.

• Industry Conferences: Potential to attend relevant design and technology conferences to stay updated on industry trends and network with peers.

• Mentorship Programs: Opportunities to be mentored by experienced design leaders or to mentor junior designers, enhancing leadership and communication skills.

• Cross-functional Projects: Involvement in diverse projects that broaden understanding of different business areas within the bank and enhance strategic thinking.

📝 Enhancement Note: The challenges highlight the unique environment of a large financial institution undergoing digital transformation. The growth opportunities focus on both specialized skill development and broader career progression within the organization.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex digital product you've designed from concept to launch. What was your process, what were the key challenges, and what was the measurable impact?" (Focus on demonstrating end-to-end ownership, problem-solving, and results.)

• "How do you approach balancing user needs with business objectives and technical constraints in your design decisions?" (Prepare an example showcasing your ability to find optimal solutions.)

• "Walk me through your process for conducting user research and translating insights into design solutions. What methods do you prefer and why?" (Highlight your research methodologies and ability to derive actionable insights.)

Company & Culture Questions:

• "What interests you about working for CaixaBank specifically, and how do you see your skills contributing to our digital transformation goals?" (Research CaixaBank's recent initiatives and express genuine interest.)

• "Describe a time you had to collaborate with a challenging stakeholder or team member. How did you manage the situation and what was the outcome?" (Prepare an example demonstrating your collaboration and communication skills.)

Portfolio Presentation Strategy:

• Structure Your Narrative: For each project, clearly define the problem, your role, your process, the solution, and the impact. Use visuals effectively to guide the audience.

• Focus on "Why": Explain the rationale behind your design choices. Why did you choose a particular approach? What trade-offs did you consider?

• Quantify Results: Present metrics and data that prove the success of your designs. If exact metrics aren't available, discuss how you would measure success or what insights you gained.

• Be Prepared for Questions: Anticipate questions about your design decisions, challenges, and how you would handle specific scenarios. Practice answering them clearly and concisely.

📝 Enhancement Note: Interview preparation should focus on showcasing a blend of strong design craft, strategic thinking, and effective communication, with a clear emphasis on how the candidate can drive business impact within the financial services industry.

📌 Application Steps

To apply for this Product Designer position:

• Submit your application through the provided careers portal link.

• Curate Your Portfolio: Select 3-4 of your strongest end-to-end product design projects, ideally showcasing experience with mobile applications and complex digital platforms. Tailor your case studies to highlight your problem-solving process, user-centric approach, and measurable impact.

• Optimize Your Resume: Ensure your resume clearly articulates your 5+ years of UX/UI design experience, highlighting key skills like Figma, interaction design, prototyping, user research, and Agile methodologies. Use keywords from the job description.

• Prepare for Portfolio Presentation: Practice walking through your selected projects, focusing on your design process, rationale, and outcomes. Be ready to discuss your experience with Figma and design systems.

• Research CaixaBank: Understand their digital strategy, recent innovations, and their position in the banking and fintech landscape. Prepare thoughtful questions about the role, the team, and the company's vision for digital product design.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.