Product Designer (UX/UI & Research)

📍 Job Overview

Job Title: Product Designer (UX/UI & Research)

Company: LGC Group

Location: London, England, United Kingdom

Job Type: Full-time

Category: Product Design / UX/UI / User Research

Date Posted: 2026-04-02

Experience Level: Mid-Senior Level (5-10 years)

Remote Status: Hybrid

🚀 Role Summary

• Lead user research initiatives, including interviews, surveys, and usability testing, to uncover user needs and inform product development.

• Design and deliver end-to-end user experiences, from wireframing and prototyping to high-fidelity UI design, with a strong focus on user-centered principles and accessibility.

• Analyze digital product performance using tools like Google Analytics and Hotjar to identify friction points and drive iterative improvements through data-driven CRO (Conversion Rate Optimization) strategies.

• Collaborate effectively with cross-functional teams, including product management, developers, and subject matter experts, to ensure technical feasibility and seamless implementation of design solutions.

• Champion user-first thinking and contribute to the continuous evolution of the organization's design system and digital ecosystem to enhance engagement and achieve business objectives.

📝 Enhancement Note: The role emphasizes a strong blend of user research, UX/UI design, and data analysis for website and product optimization, indicating a focus on driving measurable business impact through design. The mention of CRO protocols and improving website performance suggests this role is critical for the commercial success of LGC's digital platforms.

📈 Primary Responsibilities

• Conduct comprehensive UX research, including user interviews, surveys, behavioral analysis, prototype testing, and usability studies, to identify user needs and generate actionable insights.

• Translate research findings, data, and business requirements into intuitive user journeys, wireframes, low-fidelity, and high-fidelity prototypes, adhering to accessibility and customer experience (CX) guidelines.

• Develop and maintain UI/UX deliverables, including interaction patterns and design system components, leveraging Figma to ensure consistency and scalability across digital products.

• Analyze website and product performance metrics using tools such as Google Analytics, Hotjar, session recordings, Voice of Customer (VOC) insights, and heatmaps to pinpoint areas for improvement.

• Partner with web product management, engineering teams, and subject matter experts to define project scope, ensure technical feasibility, and deliver detailed specifications for implementation.

• Facilitate workshops, design reviews, and working sessions to foster shared understanding, articulate design decisions, and influence strategic, experience-led discussions.

• Advocate for user-centric design principles and actively contribute to experimentation and optimization efforts to proactively enhance user engagement and drive growth across the digital ecosystem.

• Support the development and management of the organization's design system, ensuring it remains a valuable asset for consistent and efficient product development.

📝 Enhancement Note: The responsibilities highlight a proactive and end-to-end ownership of the design process, from initial research and conceptualization to final implementation and ongoing optimization. The emphasis on data analysis for CRO and collaboration with commercial teams suggests a strong alignment with Go-To-Market (GTM) objectives.

🎓 Skills & Qualifications

Education: While specific educational requirements are not detailed, a Bachelor's degree in Design, Human-Computer Interaction, Psychology, or a related field is often preferred for this level of role. Equivalent practical experience will also be strongly considered.

Experience: Significant hands-on experience in UX/UI design and user research, with a proven track record of owning the end-to-end design process for complex digital products and driving measurable impact.

Required Skills:

• Proven expertise in UX research methodologies (interviews, surveys, behavioral analysis, usability testing) and the ability to synthesize insights into actionable design recommendations.

• Advanced proficiency in Figma, including design systems, components, variants, and prototyping capabilities, with a keen eye for UI craft, interaction design, and accessibility standards.

• Strong analytical and problem-solving skills, with the ability to interpret qualitative and quantitative data from analytics and user feedback tools (e.g., Google Analytics, Hotjar, heatmaps) to guide iterative design improvements.

• Excellent communication, facilitation, and stakeholder management skills, with the ability to articulate design decisions and influence cross-functional teams.

• Demonstrated ability to own end-to-end design delivery, from discovery and wireframing to high-fidelity prototypes and detailed specifications.

Preferred Skills:

• Familiarity with experimentation platforms (e.g., Optimizely) and A/B testing principles for CRO.

• Understanding of front-end development concepts to facilitate effective collaboration with engineering partners.

• Experience in developing and managing comprehensive design systems.

• Experience working within a B2B or scientific/analytical services industry context.

📝 Enhancement Note: The emphasis on Figma, data analysis for CRO, and end-to-end ownership suggests a mid-to-senior level role. The "significant hands-on experience" and requirement to "own end-to-end build delivery" point towards candidates who can operate autonomously and demonstrate tangible results.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing end-to-end product design ownership, including detailed UX flows, wireframes, prototypes, and high-fidelity UI designs.

• Case studies that clearly demonstrate the application of user research methodologies and how insights were translated into design solutions.

• Examples of design system components and their implementation, highlighting consistency and scalability.

• Evidence of measurable product impact, such as improvements in user engagement, conversion rates, or task completion times, supported by relevant data and metrics.

Process Documentation:

• Showcase experience in documenting user journeys, workflow designs, and user flows to communicate complex interactions clearly.

• Illustrate how processes for user testing and feedback collection were established and utilized for iterative design improvements.

• Provide examples of how design specifications and handoffs to development teams were managed to ensure accurate implementation.

📝 Enhancement Note: The requirement for a portfolio with "measurable product impact" and "end-to-end ownership" is crucial for this role. Operations professionals looking to apply should prepare case studies that not only show design skills but also quantifiable business outcomes achieved through their design work, particularly in conversion rate optimization.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for a mid-to-senior level Product Designer (UX/UI & Research) in London with 5-10 years of experience, the estimated salary range is £60,000 - £85,000 per annum. This range accounts for the hybrid work arrangement and the specific skill set required, including CRO and data analysis.

Benefits:

• Hybrid work model offering flexibility and work-life balance.

• Opportunity to work with a leading global manufacturer and service provider in quality assurance and research tools.

• Contribution to a company with a strong mission to make the world a safer place.

• Professional development and growth opportunities within a science-led organization.

• Standard benefits package likely including:

  • Pension scheme

  • Health insurance

  • Paid time off (holiday entitlement)

  • Potential for performance-based bonuses

  • Access to company learning resources and training programs. Working Hours: The role is full-time, with an estimated 40 hours per week. The hybrid arrangement implies a structured work week with a blend of on-site and remote days.

📝 Enhancement Note: Salary estimates are based on London market rates for comparable roles and experience levels, considering the specific skills in UX research, UI design, and CRO. Benefits are inferred from standard offerings for similar positions in the UK market and the company's emphasis on employee well-being and development.

🎯 Team & Company Context

🏢 Company Culture

Industry: LGC Standards is a division of LGC Group, a global leader in the life sciences sector, specializing in measurement, testing, and quality assurance. Their work supports analytical needs across various industries, including pharmaceuticals, food, environmental, and diagnostics. This scientific and quality-focused environment requires meticulous attention to detail and a data-driven approach.

Company Size: LGC Group is a substantial organization, likely employing over 5,000 employees globally, indicating a well-established structure with ample resources and opportunities for cross-functional collaboration.

Founded: LGC Group was founded in 1842, signifying a long history of scientific integrity and innovation, which likely permeates its company culture and operational ethos.

Team Structure: The Product Designer will likely be part of a broader digital product or commercial team. This team will probably include Product Managers, Developers (front-end and back-end), QA specialists, and potentially other designers or researchers. The reporting structure would likely be to a Head of Product, Digital Lead, or a senior UX/Product Design Manager. Cross-functional collaboration is essential, particularly with commercial, marketing, and IT departments.

Methodology: The company's history and industry suggest a strong emphasis on scientific rigor, data integrity, and continuous improvement. This likely translates into a methodology that values evidence-based decision-making, rigorous testing, and adherence to quality standards. For the Product Designer role, this means a strong reliance on user research data, performance analytics, and adherence to established design principles and guidelines.

Company Website: https://www.lgcgroup.com/

📝 Enhancement Note: LGC's long history and scientific focus imply a culture that values precision, integrity, and innovation. For a Product Designer, this means grounding design decisions in robust data and research, and ensuring that digital products meet high standards of quality and reliability. The emphasis on safety and scientific advancement is a key cultural driver.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at a Mid-Senior level, requiring substantial hands-on experience and the ability to work autonomously. The Product Designer is expected to lead research, own design delivery, and influence strategic decisions, indicating a significant level of responsibility. This is a critical role within the digital product development lifecycle, bridging user needs with business objectives.

Reporting Structure: The Product Designer will likely report into a Product Management or Digital Design leadership role. They will work closely with Product Managers who define the product strategy and roadmap, and with engineering teams who build the product. Regular interaction with stakeholders across commercial, marketing, and potentially R&D functions is expected.

Operations Impact: The Product Designer's impact is directly tied to improving user experience, increasing website performance, and driving conversion rates. By creating intuitive and effective digital journeys, they contribute to revenue generation, customer satisfaction, and LGC's brand perception in the scientific community. Their work directly supports the commercial objectives of the organization.

Growth Opportunities:

• Specialization: Deepen expertise in specific areas of UX research (e.g., generative research, quantitative analysis), UI design (e.g., interaction design, motion design), or CRO.

• Leadership: Progress to a Senior Product Designer or Lead UX Designer role, taking on more complex projects, mentoring junior designers, and contributing more heavily to product strategy.

• Cross-functional Mobility: Potentially move into Product Management roles by leveraging their deep understanding of user needs and product development.

• Industry Expertise: Develop specialized knowledge within the life sciences and analytical measurement sectors, becoming an expert in designing for scientific and B2B audiences.

📝 Enhancement Note: The role offers clear pathways for career advancement within design, product management, or specialization within the life sciences domain. The emphasis on data-driven optimization and CRO suggests opportunities to develop highly sought-after skills in revenue-generating design.

🌐 Work Environment

Office Type: The role is based in London with a hybrid work arrangement, requiring 2-3 days on-site per week. This suggests a modern office environment designed to facilitate collaboration, innovation, and focused work.

Office Location(s): Victoria Street, London SW1, UK. This central London location offers accessibility via public transport and proximity to business amenities.

Workspace Context:

• Collaborative Spaces: The office likely features meeting rooms, breakout areas, and potentially open-plan zones designed to encourage interaction, brainstorming, and knowledge sharing among design, product, and engineering teams.

• Technology & Tools: Employees can expect access to standard office technology, reliable internet, and potentially specialized hardware or software needed for design work. The company's reliance on Figma suggests robust digital infrastructure.

• Team Interaction: The hybrid model allows for dedicated in-person time for team building, design reviews, workshops, and crucial cross-functional discussions, balanced with the flexibility of remote work for focused individual tasks.

Work Schedule: The standard work schedule is likely 40 hours per week. The hybrid arrangement allows for flexibility in how and where the remaining days are worked, supporting a healthy work-life balance while ensuring team connectivity and productivity.

📝 Enhancement Note: The hybrid model in a central London location points to a professional and dynamic work environment, balancing in-person collaboration with remote flexibility. This setup is common for roles requiring both deep focus and team synergy.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review applications and portfolios, focusing on relevant experience and demonstrated skills in UX research, UI design, and Figma.

• Hiring Manager Interview: A discussion with the hiring manager to assess overall fit, experience depth, and understanding of the role's responsibilities and LGC's objectives.

• Design Challenge/Portfolio Review: A practical exercise or in-depth review of the candidate's portfolio. This will likely involve presenting case studies, discussing design decisions, and explaining the impact of their work, particularly in areas of CRO and user optimization.

• Cross-functional Interviews: Meetings with key collaborators, such as Product Managers and developers, to evaluate communication, collaboration skills, and technical understanding.

• Final Interview: A concluding interview, potentially with a senior leader, to finalize the decision.

Portfolio Review Tips:

• Showcase End-to-End Ownership: Present projects where you led the entire design process, from initial research and ideation through to final delivery and iteration.

• Quantify Impact: For each project, clearly articulate the problem, your solution, and the measurable business outcomes (e.g., increased conversion rates, improved user satisfaction scores, reduced task times). Use data and metrics wherever possible.

• Highlight CRO Focus: Include specific examples of how you used data (e.g., analytics, heatmaps, A/B tests) to identify friction points and optimize user flows for better conversion.

• Demonstrate Figma Proficiency: Showcase your ability to create and manage design systems, components, and variants. Explain how you ensure consistency and scalability.

• Explain Your Process: Be ready to walk through your thought process, detailing your research methodologies, design decisions, and how you collaborated with stakeholders.

• Address Accessibility: Highlight your understanding and implementation of accessibility standards (WCAG) in your designs.

Challenge Preparation:

• Understand LGC's Context: Research LGC Group, its mission, its products, and its target audience (likely scientific and B2B).

• Prepare for Research-Focused Questions: Anticipate questions about your UX research process, how you gather insights, and how you translate them into design.

• Practice Presenting Case Studies: Rehearse presenting your portfolio projects, focusing on storytelling, clarity, and demonstrating impact.

• Be Ready to Discuss CRO: Prepare to talk about your experience with conversion rate optimization, A/B testing, and using analytics to drive design improvements.

📝 Enhancement Note: The emphasis on a portfolio showcasing "measurable product impact" and "CRO-aligned optimization" is critical. Candidates should be prepared to detail their process for using data to drive design decisions and demonstrate tangible business results.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for UI design, wireframing, prototyping, and managing design systems. Proficiency in components, variants, and collaboration features is expected.

• Prototyping Tools: While Figma offers strong prototyping capabilities, familiarity with other tools (e.g., InVision, Adobe XD) might be beneficial.

Analytics & Reporting:

• Google Analytics (GA): Crucial for understanding website traffic, user behavior, conversion tracking, and performance analysis.

• Hotjar: Key for visual analytics, including heatmaps, session recordings, and user feedback tools to identify friction points.

• Other Analytics Platforms: Familiarity with platforms like Optimizely for experimentation and A/B testing would be advantageous.

CRM & Automation:

Collaboration & Project Management:

• Jira/Confluence: Likely used for project management, bug tracking, and documentation within agile development teams.

• Slack/Microsoft Teams: For day-to-day communication and collaboration.

📝 Enhancement Note: Proficiency in Figma, Google Analytics, and Hotjar is explicitly mentioned or strongly implied by the responsibilities. Candidates should be prepared to discuss their experience with these tools and how they leverage them to inform design decisions and drive optimization.

👥 Team Culture & Values

Operations Values:

• Brilliance: Striving for excellence in design and execution, exceeding customer expectations through innovative and scientific approaches. This means delivering high-quality, user-centric designs grounded in data.

• Curiosity: A forward-thinking mindset, constantly exploring new possibilities and innovations to drive future improvements in digital experiences. This encourages experimentation and learning.

• Integrity: Upholding high ethical standards in all work, reflecting LGC's long-standing commitment to accuracy and trustworthiness in scientific measurement. Designs should be honest, reliable, and user-respecting.

• Passion: A deep pride in achievements and a drive to make a positive impact, such as making the world a safer place through their work. This translates to a dedicated approach to design and problem-solving.

• Respect: Valuing diversity and individuality, fostering an inclusive environment where all team members feel respected and can contribute their unique perspectives.

Collaboration Style:

• Cross-functional Integration: Actively engaging with product managers, developers, and subject matter experts to ensure designs are technically feasible, strategically aligned, and meet business goals.

• Data-Driven Dialogue: Using user research findings and performance data as the basis for discussions and decision-making, fostering a culture of evidence-based collaboration.

• Constructive Feedback: Participating in design reviews and critique sessions, providing and receiving feedback constructively to elevate the quality of the final product.

• Agile & Iterative: Working within agile frameworks, embracing iterative development cycles, and continuously seeking opportunities for improvement based on feedback and results.

📝 Enhancement Note: LGC's stated values (Brilliance, Curiosity, Integrity, Passion, Respect) provide a strong framework for understanding the desired professional conduct. For a Product Designer, this means approaching work with meticulousness, a drive for innovation, ethical considerations, and a collaborative, inclusive spirit.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Objectives: Effectively translating user research and user needs into designs that also meet LGC's commercial goals, particularly regarding website performance and conversion rates.

• Navigating Complex Scientific/B2B Domain: Designing intuitive experiences for potentially complex scientific products or services, requiring a deep understanding of the target audience's technical knowledge and workflows.

• Driving Adoption of Design System & Best Practices: Championing user-centered design principles and the use of the design system across various teams and projects, ensuring consistent application and alignment.

• Integrating Data Insights for Optimization: Continuously identifying and acting on opportunities for A/B testing and optimization based on a deep analysis of user behavior and performance data.

Learning & Development Opportunities:

• Advanced UX Research Techniques: Opportunities to explore and implement more sophisticated research methodologies, such as advanced qualitative analysis or quantitative user data modeling.

• CRO Specialization: Developing deeper expertise in conversion rate optimization, potentially through certifications or specialized projects, to become a key driver of revenue growth.

• Design System Leadership: Taking a lead role in the evolution and governance of the design system, impacting product consistency and development efficiency across the organization.

• Industry Knowledge Expansion: Gaining in-depth knowledge of the life sciences, biotechnology, and chemical measurement industries, enhancing the ability to design for specific user needs within these sectors.

📝 Enhancement Note: The challenges are typical for a role focused on driving business impact through design in a specialized industry. The growth opportunities are aligned with developing specialized skills in high-demand areas like CRO and design systems, as well as gaining domain expertise.

💡 Interview Preparation

Strategy Questions:

• "Tell me about a time you used user research to significantly change a product's direction or improve its performance." (Focus on your process, the insights, the design solution, and the measurable outcome, especially relating to CRO.)

• "How do you approach translating quantitative data (like Google Analytics or Hotjar data) into actionable design improvements?" (Explain your analytical process, how you identify patterns, and the types of design solutions you propose.)

• "Describe your experience building and maintaining design systems. What are the key benefits, and how do you ensure adoption?" (Highlight your Figma skills and your understanding of scalability and consistency.)

Company & Culture Questions:

• "What interests you about LGC Group and our mission?" (Research LGC's history, values, and impact on making the world safer.)

• "How do you ensure your designs are accessible and inclusive?" (Demonstrate awareness of WCAG standards and your commitment to user-centered design.)

• "How would you collaborate with product managers and developers to ensure your designs are implemented effectively?" (Highlight your communication and cross-functional teamwork skills.)

Portfolio Presentation Strategy:

• Structure Your Case Studies: For each project, clearly outline: Problem Statement, Your Role, Research & Discovery, Design Process (Wireframes, Prototypes, UI), Key Decisions & Rationale, Solutions & Outcomes (quantified impact), and Learnings.

• Focus on Impact: Emphasize the "so what?" – how your design work directly contributed to business goals or user success, particularly in conversion optimization.

• Highlight Collaboration: Discuss how you worked with stakeholders (PMs, engineers, SMEs) and incorporated their feedback.

• Showcase Figma Mastery: Be ready to demo specific aspects of your Figma work, such as design system components or interactive prototypes.

• Be Concise and Clear: Present your work logically and avoid jargon where possible, ensuring your message is understood by diverse audiences.

📝 Enhancement Note: Interview preparation should heavily emphasize the intersection of UX/UI design, data analysis, and conversion rate optimization. Candidates should be ready to demonstrate how their design work directly contributes to business objectives and revenue growth, using concrete examples from their portfolio.

📌 Application Steps

To apply for this Product Designer position:

• Submit your application through the provided link on jobs.smartrecruiters.com.

• Customize Your Resume: Tailor your resume to highlight keywords and responsibilities mentioned in this job description, such as "UX Research," "UI Design," "Figma," "Conversion Rate Optimization," "Google Analytics," and "Design Systems." Quantify achievements with data where possible.

• Curate Your Portfolio: Ensure your portfolio prominently features case studies demonstrating end-to-end product design ownership, particularly those showcasing your ability to improve website performance and drive conversions through data-informed design. Highlight your Figma skills and any experience with design systems.

• Prepare for the Design Challenge/Portfolio Review: Practice presenting your case studies, focusing on your design process, research methodologies, and the measurable impact of your work. Be ready to discuss your approach to CRO and collaboration.

• Research LGC Group: Familiarize yourself with LGC's mission, values, industry, and digital presence to demonstrate genuine interest and cultural fit during interviews.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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