Framer

📍 Job Overview

Job Title: Framer

Company: Michaels Stores

Location: Kissimmee, Florida, United States (3278 N John Young Pkwy)

Job Type: Part-Time

Category: Retail Operations / Visual Merchandising

Date Posted: April 22, 2026

Experience Level: Entry-Level to 2 years

Remote Status: On-site

🚀 Role Summary

• Provide exceptional customer service and build strong customer relationships, acting as a trusted advisor for custom framing solutions.

• Execute sales and production targets within the custom framing department, ensuring high-quality and timely order completion.

• Maintain visual merchandising standards for ready-made frames and other assigned store areas, including SISO (Single Item, Single Order) and directed replenishment.

• Support overall store operations, including inventory management, truck unloading, stocking, and ensuring a safe, clean, and well-organized retail environment.

📝 Enhancement Note: This role is fundamentally customer-facing and requires a blend of sales, service, and operational execution within a retail environment. While not a traditional "revenue operations" role, it involves direct impact on sales through consultative selling and operational efficiency in production and merchandising, which are critical components of a successful retail GTM strategy.

📈 Primary Responsibilities

• Embrace and utilize the "Elevated ABC Deliver" methodology to build customer rapport and effectively sell custom framing solutions, driving sales and production results.

• Complete custom framing orders with a high degree of quality and adherence to production timelines, ensuring customer satisfaction.

• Maintain the ready-made frame department, including visual presentation, stock levels, and adherence to SISO and directed replenishment protocols.

• Deliver friendly and proactive customer service by assisting customers in locating products, providing solutions, and ensuring a well-merchandised and in-stock store.

• Adhere to all Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws, requirements, policies, and standards.

• Actively participate in truck unload and stocking processes, ensuring adherence to truck standards and budget requirements.

• Operate the cash register and execute cash handling procedures with accuracy and according to established standards.

• Assist with and execute Omni-channel processes to support customer needs across various sales channels.

• Support shrink and safety programs by maintaining a secure and hazard-free work environment.

• Interact positively and respectfully with colleagues, promoting organizational vision and values, and serving as a role model.

📝 Enhancement Note: The responsibilities emphasize a direct impact on sales through consultative selling within the framing department and drive operational efficiency through merchandising, inventory management, and process adherence. The "Elevated ABC Deliver" methodology suggests a structured approach to customer engagement and sales conversion, crucial for understanding the sales process in this retail context.

🎓 Skills & Qualifications

Education: High school diploma or equivalent required.

Experience:

• 0-2 years of experience in a retail or customer-facing role.

Required Skills:

• Basic computer skills for POS and potential system navigation.

• Proficiency in basic measuring skills for custom framing projects.

• Ability to operate framing equipment and a glass cutter safely and effectively.

• Strong customer service orientation with a friendly and helpful demeanor.

• Effective communication skills for interacting with customers and team members.

• Ability to adhere to Standard Operating Procedures (SOPs) and company policies.

Preferred Skills:

• Previous retail experience, particularly in a sales or design-oriented capacity.

• Proven experience in selling products and/or services to customers, with a consultative approach.

• Familiarity with visual merchandising principles and execution.

• Experience with inventory management and stock replenishment processes.

📝 Enhancement Note: The requirements highlight a need for practical skills (measuring, equipment operation) combined with customer-facing abilities (service, sales). The preference for retail and selling experience indicates that candidates who can demonstrate a proactive approach to sales and customer engagement will be more competitive.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrate examples of customer engagement strategies that led to successful sales or problem resolution.

• Showcase an understanding of visual presentation standards, perhaps through photos of well-merchandised displays or department organization.

• Highlight any experience with inventory tracking or stock management systems, even if informal.

Process Documentation:

• While a formal portfolio might not be required, candidates are expected to articulate their understanding of processes related to:

  • Customer consultation and needs assessment for custom framing.

  • Order fulfillment workflow from order placement to completion.

  • Visual merchandising execution and stock replenishment procedures.

📝 Enhancement Note: For an entry-level role like this, a formal portfolio is unlikely. However, candidates should be prepared to discuss their experience with relevant processes and systems during interviews. Highlighting instances where they applied structured approaches to tasks or problem-solving will be beneficial.

💵 Compensation & Benefits

Salary Range: Based on industry standards for part-time retail positions with specialized duties in Kissimmee, Florida, a competitive hourly wage is expected. For an entry-level Framer role with these responsibilities, the estimated range is $14.00 - $18.00 per hour.

Benefits:

• Health insurance (medical, dental, and vision) for eligible team members.

• Paid time off (PTO) accrual.

• Tuition assistance programs to support continued education.

• Generous employee discounts on Michaels products.

• Opportunities for advancement within the company.

• Potential for participation in sales-driving incentives or bonuses.

Working Hours: This is a part-time position. Actual hours will vary based on business needs, but typically range from 15-30 hours per week. The role requires flexibility to work nights, weekends, and early mornings as dictated by store operating hours and business demands.

📝 Enhancement Note: The salary estimate is based on current retail wage benchmarks in the Kissimmee, Florida area for roles requiring specialized skills and customer interaction, considering the part-time nature of the position. Benefits are detailed in the job description, with emphasis on those applicable to part-time team members.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading specialty retailer of arts, crafts, and home decor products in North America.

Company Size: Large (Over 10,000 employees globally). Michaels operates a significant retail footprint with over 1,300 stores across the US and Canada, plus manufacturing operations.

Founded: 1973. Headquartered in Irving, Texas, Michaels has a long-standing history in the retail sector, focusing on creativity and customer engagement.

Team Structure:

• The Framer will be part of the in-store retail team, likely reporting to a Store Manager or Assistant Store Manager, with direct supervision from a Framing Department Lead or Visual Merchandising Specialist if applicable.

• The team culture emphasizes collaboration, customer focus, and a shared passion for creativity.

Methodology:

• Operations within Michaels stores are guided by established Standard Operating Procedures (SOPs) for sales, customer service, inventory management, and safety.

• The company utilizes a data-driven approach to merchandising and sales, with emphasis on achieving sales targets and maintaining optimal stock levels.

• Customer engagement is a core methodology, particularly through initiatives like "Elevated ABC Deliver," focusing on building relationships and providing consultative solutions.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company culture is centered around creativity, customer service, and operational excellence within a large retail framework. Understanding the emphasis on SOPs and customer engagement strategies like "Elevated ABC Deliver" is key to aligning with the company's operational approach.

📈 Career & Growth Analysis

Operations Career Level: This position is an entry-level to early-career role within the retail operations and sales spectrum. It provides foundational experience in customer service, sales, visual merchandising, and basic operational tasks within a specialized department.

Reporting Structure: The Framer will typically report to a Store Manager or Assistant Store Manager, with day-to-day guidance likely coming from a designated department lead or senior associate responsible for the framing area.

Operations Impact: While direct revenue operations might be handled at a corporate level, this role directly impacts store-level revenue through consultative selling of custom framing services. It also influences operational efficiency through effective merchandising, inventory management, and adherence to production standards, contributing to the overall profitability and customer experience of the store.

Growth Opportunities:

• Skill Advancement: Develop expertise in custom framing design, production techniques, and sales consultation.

• Retail Operations Progression: Opportunities to move into roles such as Visual Merchandiser, Stock Associate, Key Holder, or Assistant Manager as experience and skills grow.

• Specialization: Potential to become a subject matter expert in the framing department, leading training or special projects.

• Cross-Functional Experience: Gain exposure to various aspects of retail operations, from customer engagement to inventory control.

📝 Enhancement Note: This role serves as a strong foundation for a career in retail operations, offering tangible growth paths within Michaels Stores by developing practical skills and demonstrating operational proficiency.

🌐 Work Environment

Office Type: The work environment is a public retail store setting. The primary workspace includes the retail sales floor and a dedicated framing shop area.

Office Location(s): The specific store location is 3278 N John Young Pkwy, Kissimmee, Florida. This is a high-traffic retail area.

Workspace Context:

• The retail floor is climate-controlled, providing a comfortable environment for customer interaction and merchandising.

• The framing shop is a specialized area equipped with tools like a glass cutter and heat press, requiring careful adherence to safety protocols. Some stock rooms may not be climate-controlled.

• Opportunities for team interaction exist throughout the workday, particularly during stocking, setup, and customer service interactions.

Work Schedule: This is a part-time role. The schedule will be variable and may include nights, weekends, and early mornings to align with store operating hours and customer traffic patterns. Flexibility is essential for this position.

📝 Enhancement Note: The environment is dynamic and requires adaptability, with specific attention to safety protocols in the framing shop area due to the specialized equipment.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Application review to assess basic qualifications, experience, and alignment with company values.

• In-Person Interview: Typically with the Store Manager or Assistant Store Manager. This will involve behavioral questions assessing customer service skills, problem-solving abilities, and teamwork. Expect questions about your approach to sales and handling customer requests.

• Skills Assessment/Demonstration: You may be asked to demonstrate basic measuring skills or discuss your understanding of framing equipment operation. A brief walk-through of the framing area might be included.

• Final Interview (if applicable): May involve a discussion about career aspirations and fit with the broader Michaels team.

Portfolio Review Tips:

• While a formal portfolio is not typically required for this role, be prepared to discuss specific examples from your past experiences that demonstrate:
  • How you have successfully assisted customers and resolved issues.
  • Any instances where you took initiative to improve store presentation or organization.
  • Your ability to follow instructions and procedures consistently.
  • Your experience with sales or upselling techniques.

Challenge Preparation:

• Be prepared for scenario-based questions, such as: "A customer wants a very specific type of framing for a valuable piece of art; how would you approach this?" or "How would you handle a situation where a customer is unhappy with the price of a custom frame?"

• Demonstrate your understanding of the importance of accuracy in measuring and production for custom framing.

• Highlight your ability to work efficiently in a fast-paced retail environment, especially during busy periods or truck unload.

📝 Enhancement Note: The interview process will focus heavily on assessing customer service aptitude, basic operational skills, and the ability to learn specialized tasks. Candidates should prepare to speak about their experiences in a way that highlights these competencies.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: For processing customer transactions, managing sales, and potentially accessing customer order history.

• Basic Computer Skills: For accessing training materials, company communications, and potentially internal scheduling or task management systems.

• Framing Equipment: Specialized tools such as mat cutters, framing saws, jointers, and heat presses for assembling custom frames.

• Glass Cutting Tools: For precise cutting of glass or acrylic for framing.

Analytics & Reporting:

• While not directly managing analytics, the Framer will contribute to data through sales transactions processed via the POS system.

CRM & Automation:

• May utilize a customer relationship management (CRM) aspect of the POS system to track customer preferences or past orders for custom framing.

• The "Elevated ABC Deliver" methodology implies a structured approach to customer interaction that can be seen as a form of process automation for sales engagement.

📝 Enhancement Note: Proficiency with a standard retail POS system and the ability to learn specialized framing equipment are the key technical requirements. The role involves working with tools that directly contribute to the creation of a product and service.

👥 Team Culture & Values

Operations Values:

• Creativity: Fostering an environment where creativity is celebrated and encouraged, both in customer projects and team contributions.

• Customer Focus: Prioritizing customer satisfaction and building lasting relationships through exceptional service and tailored solutions.

• Integrity: Upholding company policies, ethical standards, and accurate transaction processing.

• Teamwork: Collaborating effectively with colleagues to achieve store goals and support a positive work environment.

• Efficiency: Striving for accuracy and speed in production, merchandising, and operational tasks to meet business demands.

Collaboration Style:

• The team fosters an open and supportive environment where associates help each other with customer assistance, stocking, and operational tasks.

• Regular communication and feedback are encouraged to ensure smooth operations and consistent customer experiences.

• Knowledge sharing, particularly regarding framing techniques or customer service best practices, is valued.

📝 Enhancement Note: The team culture at Michaels Stores is built around shared values that promote creativity, customer satisfaction, and a collaborative spirit, essential for a successful retail operation.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Roles: Effectively managing customer service, sales consultations, production tasks, and general store operations simultaneously.

• Learning Specialized Skills: Mastering the operation of framing equipment and understanding the nuances of custom framing design and materials.

• Meeting Sales Targets: Consistently driving sales for custom framing, which can be a discretionary purchase for customers.

• Handling Diverse Customer Needs: Catering to a wide range of customer expectations, budgets, and artistic visions for their framing projects.

Learning & Development Opportunities:

• Framing Certification: Potential to achieve advanced certifications in custom framing through company-provided training or industry resources.

• Sales Training: Development in consultative selling techniques and building customer loyalty.

• Visual Merchandising Skills: Learning best practices for product display and department presentation.

• Retail Management Track: Opportunities for advancement into leadership roles within the store, such as Key Holder, Department Lead, or Assistant Manager.

📝 Enhancement Note: The role presents opportunities to develop a unique skill set in custom framing and sales, alongside broader retail operational experience, paving the way for career advancement within the company.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you went above and beyond to help a customer. What was the outcome?" (Assesses customer service orientation and problem-solving.)

• "How would you approach selling a custom framing solution to a customer who is unsure about the cost or design?" (Evaluates sales consultation and value articulation skills.)

• "Imagine you have a custom framing order due today, but a truck of new inventory just arrived and needs to be stocked immediately. How would you prioritize?" (Tests time management and prioritization skills.)

Company & Culture Questions:

• "Why are you interested in working for Michaels, specifically in the framing department?" (Assesses motivation and alignment with company values.)

• "How do you contribute to a positive team environment?" (Evaluates teamwork and collaboration skills.)

Portfolio Presentation Strategy:

• If asked to discuss past experiences, focus on specific examples that showcase:

  • Customer Interaction: Detail how you listened to customer needs, offered solutions, and achieved satisfaction.
  • Problem-Solving: Explain a challenging situation you faced and how you resolved it.
  • Process Adherence: Provide an example of when you followed instructions or procedures accurately.
  • Sales Acumen: Share instances where you successfully upsold or recommended additional products/services.

• Be ready to articulate your understanding of the framing process based on the job description and your research.

📝 Enhancement Note: Candidates should prepare to provide concrete examples that demonstrate their customer service skills, ability to learn and follow procedures, and their understanding of sales and operational tasks within a retail context.

📌 Application Steps

To apply for this Framer position:

• Submit your application through the provided link on the Michaels Stores careers portal.

• Customize your resume: Highlight any experience in customer service, sales, visual merchandising, or working with tools and equipment. Quantify achievements whenever possible (e.g., "Assisted an average of 50 customers per shift," "Maintained department stock levels with 98% accuracy").

• Prepare for interview questions: Practice answering behavioral questions using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

• Research Michaels: Familiarize yourself with Michaels' mission, values, and product offerings, particularly their custom framing services. Understand the "Elevated ABC Deliver" approach if possible.

• Articulate your interest: Be ready to explain why you are a good fit for this specific role and how your skills align with the responsibilities of a Framer and the culture of Michaels Stores.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.