Senior UX/UI Designer

📍 Job Overview

Job Title: Senior UX/UI Designer

Company: Talkdesk

Location: Porto, Portugal

Job Type: Full-time

Category: UX/UI Design, Digital Design

Date Posted: May 11, 2026

Experience Level: 6+ Years

Remote Status: On-site

🚀 Role Summary

• Spearhead end-to-end UX/UI design initiatives, from initial user research and conceptualization through to high-fidelity design and iterative optimization for web and digital touchpoints.

• Develop, maintain, and evolve robust design systems and visual frameworks, ensuring consistent application across various digital platforms and empowering cross-functional teams.

• Champion Talkdesk's brand identity by translating it into compelling, high-end visual deliverables for the web, digital campaigns, and other user touchpoints.

• Collaborate closely with digital development, content, and SEO teams to ensure seamless integration of design, functionality, and performance, optimizing user journeys and driving measurable growth.

📝 Enhancement Note: While the role is titled "Senior UX/UI Designer," the description emphasizes a strong focus on digital product design for web and campaigns, with an integrated approach to user experience, visual aesthetics, and business objectives like SEO and growth. This suggests a hybrid role that bridges pure UX/UI with digital marketing design principles.

📈 Primary Responsibilities

• Lead the entire UX/UI design lifecycle for web-based products and digital touchpoints, from initial user research and strategy development to the creation of wireframes, user flows, prototypes, and high-fidelity mockups.

• Champion and evolve Talkdesk's design system, ensuring its comprehensive application and creating reusable components and guidelines for consistent brand representation and efficient design processes.

• Translate complex user needs and product functionalities into intuitive, visually appealing, and user-centered designs, focusing on responsive layouts and seamless interactions across various devices and breakpoints.

• Conduct user research and usability testing to gather insights, validate design concepts, and optimize solutions based on user feedback, market analysis, SEO metrics, and technical constraints.

• Create high-impact visual deliverables, paying meticulous attention to typography, color palettes, iconography, motion principles, and overall brand storytelling to elevate the user experience and brand perception.

• Design and present compelling motion concepts to illustrate interaction principles and enhance user engagement.

• Develop custom iconography and illustrative elements that align with the brand's visual language and enrich the digital experience.

• Work collaboratively with digital development, content strategists, and SEO specialists to ensure design integrity, technical feasibility, and optimal performance of web assets.

• Stay abreast of emerging design trends, AI-powered design tools, and technological advancements, proactively experimenting with new workflows to enhance design output and efficiency.

• Synthesize complex research findings and present them clearly and persuasively to internal teams and business stakeholders, fostering alignment and informed decision-making.

• Manage project timelines, estimate effort, and ensure on-time delivery of design assets while maintaining high standards of quality.

• Actively participate in cross-functional collaboration, seeking and incorporating feedback from designers, developers, marketing teams, and other stakeholders to refine design solutions.

• Mentor junior designers and team members, sharing expertise and best practices to foster a culture of continuous learning and elevate the overall design capabilities of the team.

📝 Enhancement Note: The responsibilities highlight a senior-level expectation for ownership, strategic thinking, and mentorship, extending beyond individual contribution to team development and process improvement within the digital design domain.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a strong educational foundation in Graphic Design, Interaction Design, Human-Computer Interaction (HCI), or a related field is highly beneficial and often demonstrated through a robust portfolio.

Experience: Minimum of 6 years of dedicated digital design experience, gained either client-side or within a design agency setting, with a proven track record of delivering high-quality digital experiences.

Required Skills:

• Exceptional visual design aesthetics and a strong command of UX/UI principles, demonstrated through a comprehensive portfolio showcasing craft, interaction design, and motion.

• Proven experience in user experience (UX) design, including user research methodologies, usability testing, and iterative design optimization.

• Expertise in creating, managing, and evolving design systems and visual frameworks to ensure brand consistency and design efficiency.

• Demonstrated ability to design brand identities, grid systems, responsive layouts, and applications for web, desktop, and mobile platforms.

• Meticulous attention to visual detail, with a deep understanding of typography, color theory, and motion design principles.

• Significant hands-on experience with Figma for design, prototyping, and collaboration.

• Proficiency in Agile and Sprint working methodologies, including participation in iterative design cycles.

• C-Level English proficiency (written and spoken) for effective communication with global teams and stakeholders.

Preferred Skills:

• Advanced motion design and illustration skills, capable of creating dynamic and engaging visual narratives.

• Experience experimenting with and leveraging emerging AI-first design tools to enhance creativity and efficiency.

• Familiarity with Content Management Systems (CMS) such as WordPress or similar platforms.

• Working knowledge of HTML/CSS for understanding web implementation and collaborating effectively with developers.

• Basic understanding of web development languages and technologies, including familiarity with the Bootstrap framework's behavior.

• Exposure to web personalization methodologies and platforms, with an understanding of how to tailor digital experiences.

📝 Enhancement Note: The emphasis on a "strong UX/UI portfolio to demonstrate craft, interaction, and motion" is critical for this role. Candidates should curate their portfolios to highlight projects showcasing end-to-end design thinking, complex problem-solving, and sophisticated visual execution, particularly for web-based applications.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase end-to-end UX/UI design projects that demonstrate your process from research and ideation to final execution and optimization, with a specific focus on web and digital touchpoints.

• Include case studies detailing your role in creating or evolving design systems, illustrating component libraries, style guides, and their impact on team efficiency and brand consistency.

• Present examples of responsive design work, highlighting how you adapted designs across various breakpoints and devices to ensure optimal user experience.

• Demonstrate proficiency in Figma through prototypes, interactive elements, and well-organized design files that clearly articulate your design thinking and workflow.

Process Documentation:

• Clearly articulate your approach to user research, including methods used, insights gathered, and how these insights translated into design solutions.

• Detail your process for translating user flows, wireframes, and prototypes into high-fidelity mockups, emphasizing attention to detail in typography, color, and iconography.

• Document your experience in collaborating with development, content, and SEO teams, showcasing how you ensured seamless execution of design visions.

• Provide examples of how you have optimized existing designs based on user feedback, A/B testing, or performance metrics.

📝 Enhancement Note: The portfolio should not just be a gallery of polished visuals but a narrative of problem-solving. Candidates are expected to demonstrate their strategic thinking, process, and the measurable impact of their design contributions, particularly in areas like design system implementation and conversion optimization.

💵 Compensation & Benefits

Salary Range: For a Senior UX/UI Designer with 6+ years of experience in Porto, Portugal, the estimated annual salary range is typically between €40,000 and €60,000. This range can vary based on the candidate's specific experience, the depth of their portfolio, and the company's compensation philosophy.

Benefits:

• Comprehensive health insurance coverage, potentially including medical, dental, and vision.

• Generous paid time off (PTO), including vacation days, sick leave, and public holidays.

• Opportunities for professional development, including access to training, workshops, conferences, and online learning platforms.

• Potential for performance-based bonuses or stock options, reflecting the company's growth and employee contributions.

• Contribution to retirement or pension plans.

• Access to employee assistance programs (EAP) for mental health and well-being support.

• Potential for hybrid work arrangements or flexible working hours, though this role is specified as on-site.

Working Hours: The standard working hours are likely to be around 40 hours per week, aligning with typical full-time employment in Portugal. While the role is on-site, there may be some flexibility in start and end times, but core hours will be expected for collaboration.

📝 Enhancement Note: The salary estimate is based on industry benchmarks for senior-level design roles in Portugal, considering the cost of living and typical compensation packages for tech companies in major Portuguese cities like Porto. It's important to note that this is an estimate, and the actual compensation will be determined by Talkdesk.

🎯 Team & Company Context

🏢 Company Culture

Industry: Talkdesk operates in the Customer Experience Automation (CXA) and Contact Center as a Service (CCaaS) industry, leveraging AI to redefine customer interactions. This is a dynamic, technology-driven sector focused on innovation and enhancing business communication.

Company Size: Talkdesk is a global leader, indicated by its presence on the Forbes Cloud 100 and its recognition as a Leader in Gartner's Magic Quadrant. This suggests a company with substantial resources, established processes, and a significant market footprint, likely employing several hundred to over a thousand employees globally.

Founded: Talkdesk was founded in 2011. Its journey from inception to a recognized industry leader highlights a culture of rapid innovation, agility, and a commitment to scaling solutions effectively.

Team Structure:

• The Web Team is described as multidisciplinary, comprising individuals with expertise in design, development, and performance. This indicates a collaborative environment where different skill sets converge to build sophisticated web experiences.

• The team likely operates with a degree of autonomy within the broader organization, focusing on elevating the brand and driving measurable growth through digital touchpoints.

Methodology:

• Agile and collaborative practices are strongly promoted, suggesting a workflow that emphasizes iterative development, quick feedback loops, and teamwork.

• The team is built on the principle that "true value stems from knowledge, not from position," fostering an environment where expertise is valued over hierarchy.

• A user-centered approach is paramount, with a focus on designing experiences that "tell compelling stories and put our users at the center of every interaction."

Company Website: https://www.talkdesk.com/

📝 Enhancement Note: Talkdesk's emphasis on AI-first solutions and Customer Experience Automation positions it at the forefront of technological innovation. The company culture appears to be a blend of ambitious, growth-oriented objectives with a strong emphasis on employee empowerment, knowledge sharing, and inclusivity.

📈 Career & Growth Analysis

Operations Career Level: This role is designated as "Senior," indicating a position that requires a significant level of expertise, autonomy, and the ability to influence design direction. A Senior UX/UI Designer is expected to lead projects, mentor others, and contribute strategically to the team's objectives, moving beyond execution to include strategic problem-solving and process improvement.

Reporting Structure: While not explicitly detailed, a Senior UX/UI Designer typically reports to a Design Lead, UX Manager, or Head of Design. They would likely interact closely with Product Managers, Engineering Leads, and Marketing stakeholders, forming a matrixed reporting environment common in tech-forward companies.

Operations Impact: The role's impact is directly tied to elevating Talkdesk's brand presence and driving measurable growth through optimized web and digital user experiences. This includes enhancing user engagement, improving conversion rates, strengthening brand perception, and ensuring the effectiveness of digital marketing campaigns. The focus on SEO metrics and market analysis further underscores the strategic business impact of this design role.

Growth Opportunities:

• Skill Specialization: Deepen expertise in specific areas such as advanced motion design, AI-driven design tools, or specialized UX research methodologies.

• Leadership Development: Progress into a Lead Designer or Design Manager role, taking on greater responsibility for team strategy, project oversight, and people management.

• Cross-Functional Mastery: Expand understanding and influence across product development, marketing, and SEO by leading integrated digital initiatives.

• Mentorship: Continue to develop leadership skills by mentoring junior designers and contributing to the overall design talent development within Talkdesk.

📝 Enhancement Note: The "Senior" title, coupled with responsibilities like championing design systems and mentoring, suggests a clear pathway for career advancement within Talkdesk's design organization, potentially towards leadership or specialized expert roles.

🌐 Work Environment

Office Type: The role is specified as On-site, indicating a traditional office-based work environment. This suggests a dedicated workspace designed for collaboration, focus, and team interaction.

Office Location(s): The primary location is Porto, Portugal. This implies access to a vibrant city with a growing tech scene, offering a dynamic professional and personal environment.

Workspace Context:

• Collaborative Hub: The office environment likely facilitates spontaneous collaboration, team meetings, brainstorming sessions, and knowledge sharing among designers, developers, and other cross-functional teams.

• Tool & Technology Access: Employees will have access to the necessary hardware and software, including high-performance workstations and the full suite of design tools required for their roles, such as Figma.

• Team Interaction: The on-site nature fosters direct interaction with colleagues, promoting a strong team dynamic and a shared sense of purpose. This environment is conducive to mentorship and the organic exchange of ideas.

Work Schedule: The role is full-time, likely adhering to standard business hours (approximately 40 hours per week). While specific start and end times may offer some flexibility, the on-site requirement emphasizes consistent presence for team collaboration and project continuity.

📝 Enhancement Note: The on-site requirement in Porto suggests an environment that prioritizes in-person collaboration, team cohesion, and the benefits of a shared physical workspace for creative ideation and project execution within the tech sector.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your application, focusing on your resume and portfolio, to assess alignment with the required skills and experience.

• Portfolio Presentation & Discussion: An opportunity to present your portfolio, walking through key projects, explaining your design process, rationale, and the impact of your work. This is a critical stage for demonstrating your UX/UI expertise, visual craft, and problem-solving abilities. Expect in-depth questions about your design decisions and methodologies.

• Technical/Skills Assessment: Potentially a design exercise or a discussion focused on specific technical skills, such as Figma proficiency, design system application, or responsive design challenges.

• Team/Manager Interviews: Meetings with potential team members and the hiring manager to assess cultural fit, collaboration style, and overall suitability for the Senior UX/UI Designer role within Talkdesk.

• Final Interview: May involve senior leadership to discuss strategic alignment and long-term potential.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 of your strongest, most relevant projects that showcase end-to-end UX/UI design, design system work, and impactful visual design for web and digital touchpoints.

• Tell a Story: For each project, clearly articulate the problem, your role, the process you followed (research, ideation, design, testing, iteration), your design decisions and rationale, and the measurable outcomes or impact.

• Highlight Process & Impact: Go beyond just showing final visuals. Explain why you made certain design choices, how you incorporated user feedback, and what metrics (e.g., conversion rates, engagement, usability scores) your design influenced.

• Showcase Figma Mastery: Be prepared to navigate your Figma files, demonstrating your organization, component usage, prototyping capabilities, and understanding of design systems.

• Address Seniority: Demonstrate leadership potential by highlighting instances where you mentored others, influenced design strategy, or managed project timelines effectively.

Challenge Preparation:

• Design Exercise: If a design exercise is provided, focus on understanding the brief thoroughly. Prioritize user needs and business objectives. Document your thought process clearly, even if you don't complete the entire exercise within the allotted time.

• Case Study Presentation: Practice presenting your portfolio case studies concisely and engagingly. Be ready to answer specific questions about your design decisions, trade-offs, and the "why" behind your work.

• Stakeholder Communication: Prepare to discuss how you communicate design concepts and rationale to non-design stakeholders (e.g., developers, marketing, product managers), emphasizing clarity and building consensus.

📝 Enhancement Note: The interview process will heavily scrutinize your portfolio. Candidates should prepare to articulate not just what they designed, but why, and how it contributed to business goals, demonstrating a strategic approach to design.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: The central tool for UI design, prototyping, and collaboration. Proficiency in Figma is a mandatory requirement.

• Adobe Creative Suite: While Figma is primary, familiarity with tools like Photoshop and Illustrator for asset creation, icon design, and potentially motion graphics (After Effects) is highly valuable.

• Prototyping Tools: Beyond Figma's built-in capabilities, experience with dedicated prototyping tools might be beneficial for complex interactions.

Analytics & Reporting:

• Web Analytics Platforms: Familiarity with tools like Google Analytics or similar platforms to understand user behavior, track conversion rates, and measure the impact of design changes.

• User Testing Platforms: Experience with tools that facilitate remote usability testing and gather user feedback.

• SEO Tools: Basic understanding of how SEO metrics are tracked and how design decisions can influence search engine rankings.

CRM & Automation:

• CMS Platforms: Experience with Content Management Systems such as WordPress is a plus, indicating an understanding of how designs are implemented and managed on websites.

• Web Personalization Tools: Exposure to platforms that allow for tailoring website content and user experiences based on user data.

📝 Enhancement Note: Proficiency in Figma is non-negotiable. The role also benefits from an understanding of how design integrates with broader digital marketing and development stacks, including CMS, analytics, and SEO.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and serving user needs, placing the user at the center of every design decision.

• Knowledge & Expertise: Valuing and sharing knowledge, fostering an environment where learning and continuous improvement are paramount, irrespective of formal position.

• Collaboration & Respect: Encouraging open communication, mutual respect, and effective teamwork across multidisciplinary teams.

• Agility & Innovation: Embracing agile methodologies and a forward-thinking approach, continuously experimenting with new tools and trends to drive innovation.

• Impact & Growth: Focusing on delivering measurable business impact through design and fostering personal and professional growth for team members.

Collaboration Style:

• Multidisciplinary Integration: Working closely with developers, content strategists, and SEO specialists to ensure cohesive and high-performing digital experiences.

• Iterative Feedback Loops: Actively participating in design reviews, sprint retrospectives, and cross-functional meetings to incorporate feedback and refine designs collaboratively.

• Knowledge Sharing Culture: Proactively sharing insights, best practices, and design learnings with team members to elevate collective capabilities.

📝 Enhancement Note: Talkdesk's stated values of knowledge over position, user-centricity, and agile collaboration are key indicators of the team's operational ethos. Successful candidates will demonstrate alignment with these principles through their communication and work style.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Technical/Business Constraints: Effectively navigating the trade-offs between ideal user experiences, technical feasibility, and business objectives (e.g., SEO, marketing goals) to deliver optimal solutions.

• Evolving Design Landscape: Keeping pace with rapid advancements in AI, design tools, and user expectations in the CXA space, requiring continuous learning and adaptation.

• Global Brand Consistency: Ensuring a cohesive and high-quality brand experience across diverse digital touchpoints for a global audience.

• Cross-Functional Alignment: Facilitating clear communication and consensus-building among diverse teams (design, development, marketing, SEO) with potentially different priorities.

Learning & Development Opportunities:

• AI-First Design Exploration: Opportunities to experiment with and integrate emerging AI tools into the design workflow, staying at the cutting edge of the industry.

• Design System Expansion: Contribute to the growth and refinement of Talkdesk's design system, potentially leading to specialized expertise in design system architecture.

• Mentorship & Leadership: Develop leadership skills through mentoring junior designers and potentially taking on project lead responsibilities.

• Industry Exposure: Access to conferences, workshops, and online courses to stay updated on UX/UI trends, AI in design, and customer experience best practices.

📝 Enhancement Note: The role offers significant opportunities for growth by tackling complex design challenges in a fast-paced, AI-driven industry, with a clear emphasis on continuous learning and skill development in cutting-edge design technologies.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you led an end-to-end UX/UI initiative from research to high-fidelity design for a web product. What was your process, and what were the key outcomes?" (Focus on demonstrating process, problem-solving, and impact.)

• "How do you approach creating or evolving a design system? What are the key components, and how do you ensure its adoption and effective use by cross-functional teams?" (Highlight your understanding of design system principles and collaborative implementation.)

Company & Culture Questions:

• "What interests you about Talkdesk and our mission in Customer Experience Automation?" (Research Talkdesk's AI focus, CXA vision, and recent achievements.)

• "How do you align with our stated values of 'knowledge over position' and user-centricity?" (Provide specific examples from your experience.)

Portfolio Presentation Strategy:

• Structure Your Narrative: For each project, clearly outline the problem, your role, the user research and design process, key design decisions with rationale, and the measurable impact/results. Use visual aids effectively.

• Highlight Design System Contributions: If applicable, dedicate time to showcase your work on design systems, explaining their structure, components, and impact on efficiency and consistency.

• Demonstrate Figma Proficiency: Be prepared to navigate your Figma files to show your organization, component library usage, prototyping features, and collaborative workflows.

• Articulate Brand & Visual Craft: Clearly explain your approach to visual design, typography, color, motion, and how it aligns with brand identity and user experience goals.

• Prepare for Q&A: Anticipate questions about your design choices, challenges faced, and how you handle feedback.

📝 Enhancement Note: Be prepared to discuss your experience with AI in design, even if it's experimental. Talkdesk's focus on AI suggests they are keen to see how designers are thinking about and incorporating these new technologies.

📌 Application Steps

To apply for this Senior UX/UI Designer position:

• Submit your application through Talkdesk's careers portal via the provided link.

• Tailor your resume: Highlight your 6+ years of digital design experience, specific achievements in UX/UI, design systems, and Figma proficiency, using keywords from the job description.

• Curate your portfolio: Select 3-5 impactful projects that best demonstrate your end-to-end design process, visual craft, and experience with web/digital touchpoints. Ensure it's easily accessible and highlights your contributions.

• Prepare your portfolio presentation: Practice walking through your chosen projects, articulating your design rationale, process, and the measurable impact of your work, especially focusing on Figma and design systems.

• Research Talkdesk: Understand their mission, AI focus, CXA solutions, and recent industry recognition to tailor your application and interview responses.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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