Framer

📍 Job Overview

Job Title: Framer

Company: Michaels Stores

Location: New Minas, Nova Scotia, Canada

Job Type: Part-Time

Category: Retail Operations / Custom Framing

Date Posted: May 10, 2026

Experience Level: Entry-Level to Mid-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Drive customer engagement and build relationships by providing expert custom framing solutions.

• Execute sales and production targets for custom framing orders with a focus on quality and timeliness.

• Maintain visual merchandising standards and ensure product availability within the ready-made frame department and other assigned areas.

• Provide exceptional customer service, assisting shoppers in locating products and offering solutions.

• Operate the point-of-sale (POS) system accurately, adhering to cash handling standards.

📝 Enhancement Note: This role is situated within a retail environment, specifically focusing on the custom framing department. The emphasis is on a blend of direct customer sales, hands-on production, and general retail operational duties. The "Framer" title suggests a specialized skill set within retail, requiring both artistic/design sensibility and technical proficiency.

📈 Primary Responsibilities

• Cultivate customer relationships through proactive engagement, utilizing sales techniques to offer tailored custom framing solutions.

• Ensure the timely and high-quality completion of all custom framing orders, adhering to design specifications and production timelines.

• Manage and maintain the ready-made frame department, including visual merchandising, inventory replenishment (SISO and Directed Replenishment), and store presentation.

• Deliver friendly and efficient customer service, actively assisting customers in finding products and resolving inquiries.

• Uphold adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance and operational excellence.

• Support company-wide shrink prevention and safety initiatives, contributing to a secure and risk-free environment.

• Participate actively in the truck un-load and stocking processes, ensuring efficient inventory management and adherence to established standards.

• Operate the cash register and execute all cash handling procedures with accuracy and integrity.

• Assist customers with Omni-channel processes, such as online order fulfillment or in-store pickup.

📝 Enhancement Note: The responsibilities highlight a dual focus on customer interaction and hands-on production. The mention of "Elevated ABC Deliver" and "personal designer" suggests a structured sales approach that requires training and consistent application. The inclusion of "Omni channel processes" indicates the need for adaptability to evolving retail fulfillment methods.

🎓 Skills & Qualifications

Education: High school diploma or equivalent strongly preferred. Formal training or certifications in design, art, or a related trade would be advantageous.

Experience:

• 0-2 years of experience in a customer-facing retail role.

• Prior experience in a custom framing, art, or design-related position is highly desirable.

Required Skills:

• Basic computer proficiency for POS systems and potential order management software.

• Fundamental measuring skills with high accuracy for precise framing work.

• Ability to operate specialized framing equipment and a glass cutter safely and effectively.

• Strong customer service and interpersonal skills for building rapport and understanding client needs.

• Basic cash handling and transaction processing capabilities.

Preferred Skills:

• Retail sales experience, particularly in consultative or solution-selling environments.

• Experience selling products and/or services directly to customers.

• Familiarity with different types of art materials, framing styles, and preservation techniques.

• Proficiency with design software or visualization tools.

• Experience with inventory management systems and replenishment processes.

📝 Enhancement Note: The required skills are foundational for a retail environment with a specific technical component. The preferred skills indicate a desire for candidates who can quickly become proficient in sales and potentially contribute to the artistic aspect of framing, moving beyond basic execution.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Documentation of successful custom framing projects, showcasing a range of styles and complexities.

• Visual examples of completed framing work, demonstrating quality of craftsmanship and attention to detail.

• Case studies illustrating how customer needs were identified and translated into effective framing solutions.

• Evidence of sales achievements, particularly in consultative selling scenarios.

Process Documentation:

• Workflow examples demonstrating the process from customer consultation to order fulfillment for custom framing.

• Documentation of how quality control measures are integrated into the framing production process.

• Examples of inventory management and replenishment strategies for framing materials or ready-made frames.

• Records of adherence to safety protocols and equipment operation procedures.

📝 Enhancement Note: While a formal portfolio might not be explicitly requested for an entry-level role, candidates are strongly encouraged to prepare examples of their work and problem-solving skills related to framing and customer service. This section assumes that demonstrating practical application of skills is key for this role.

💵 Compensation & Benefits

Salary Range: Based on regional data for similar retail positions in Nova Scotia, Canada, and considering the part-time nature of the role, an estimated hourly wage of CAD $16.00 - $20.00 is expected. This range can vary based on experience and specific skill sets.

Benefits:

• Health Insurance (Medical, Dental, and Vision)

• Paid Time Off (PTO)

• Tuition Assistance

• Generous Employee Discounts on Michaels products

• Potential for other benefits as per company policy for part-time employees.

Working Hours: This is a part-time position. While the exact number of hours will vary based on business needs, a typical expectation might be between 15-30 hours per week. Work hours will include nights, weekends, and potentially early mornings, as the role operates within a retail environment with varied customer traffic.

📝 Enhancement Note: The salary estimate is based on general retail labor market data for Canada, specifically Nova Scotia, for part-time roles. Benefits are listed as provided in the input, with the understanding that full-time equivalents may differ. The working hours are explicitly stated as variable and including non-traditional times.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels Stores operates as the leading specialty retailer for arts, crafts, and home décor in North America.

Company Size: Large Enterprise (Over 10,000 employees globally). This size indicates established corporate structures, standardized training programs, and a wide network of stores.

Founded: 1973. With a long history, Michaels has developed robust operational processes and a strong brand presence in the creative sector.

Team Structure:

• The Framer will likely be part of a store-level team, reporting to a Store Manager or Assistant Store Manager, with direct supervision from a Framing Department Lead or Manager if applicable.

• Collaboration will be frequent with fellow Sales Associates, Cashiers, and potentially other department specialists.

Methodology:

• Data-driven decision-making is implied through SOP adherence and sales target tracking.

• Emphasis on customer-centric processes, ensuring positive shopping experiences.

• Standardized training and operational procedures are likely in place to ensure consistency across all store locations.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company culture is centered around creativity, community, and customer engagement. As a large retailer, consistency in operations and customer experience is paramount. The team structure is hierarchical within each store, emphasizing collaboration among store associates.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at an entry-level to mid-level within the retail operations framework, specifically within a specialized department. It offers hands-on experience in sales, production, and customer service.

Reporting Structure: The Framer reports to store management, likely working under the direct guidance of a department lead or senior associate for framing-specific tasks.

Operations Impact: The Framer directly impacts store revenue through custom framing sales and contributes to customer satisfaction by providing valuable design solutions. Efficient production and merchandising also support overall store operational flow and profitability.

Growth Opportunities:

• Advancement to Senior Framer or Lead Framer positions within Michaels stores.

• Transition into other specialized retail departments (e.g., Merchandising, Inventory Management).

• Potential to move into store management roles (e.g., Assistant Store Manager, Store Manager) with demonstrated leadership and operational expertise.

• Opportunities for skill development in sales, customer relationship management, and advanced framing techniques.

📝 Enhancement Note: The career path emphasizes growth within the retail operations of Michaels, with clear potential for both specialized roles and broader management opportunities. Continuous learning in sales and technical skills is crucial for progression.

🌐 Work Environment

Office Type: Public retail store setting. The workspace includes a customer-facing sales floor and a dedicated framing shop area.

Office Location(s): New Minas, Nova Scotia, Canada. The specific store location at 18 Millett Dr.

Workspace Context:

• The framing shop environment involves working with tools such as glass cutters and potentially a heat press, requiring adherence to safety protocols.

• The customer-facing areas are climate-controlled, but stock rooms may not be.

• Opportunities for collaboration exist through daily interactions with store associates and management.

Work Schedule: The schedule is on-site and part-time, requiring availability for nights, weekends, and early mornings as dictated by store operating hours and customer traffic patterns. Flexibility in scheduling is a key requirement.

📝 Enhancement Note: The work environment is dynamic, requiring adaptability to customer flow and operational demands. Safety in the framing shop is a critical consideration.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of application and resume for relevant experience and skills.

• In-Person Interview: Typically involves a conversation with the Store Manager or Assistant Store Manager to assess customer service skills, problem-solving abilities, and cultural fit.

• Practical Assessment: May include a demonstration of basic measuring skills, understanding of framing concepts, or a brief task simulating customer interaction.

• Final Interview/Offer: Discussion of terms, benefits, and role expectations.

Portfolio Review Tips:

• Prepare examples of custom framing projects you have completed, if possible. High-quality photographs are acceptable.

• Be ready to discuss your process for consulting with customers to understand their needs and preferences.

• Highlight any experience with sales, especially in consultative roles where you solved customer problems.

• Showcase your understanding of quality craftsmanship and attention to detail.

Challenge Preparation:

• Practice articulating how you would approach a customer looking for framing advice.

• Be ready to explain your understanding of basic measuring and material selection for framing.

• Demonstrate your enthusiasm for creativity and customer satisfaction.

• Prepare to discuss your availability and flexibility regarding work hours.

📝 Enhancement Note: While a formal portfolio may not be a strict requirement, candidates are advised to prepare tangible examples of their framing work and customer interaction skills. The interview process will likely focus on practical abilities and customer service aptitude.

🛠 Tools & Technology Stack

Primary Tools:

• POS System: For processing sales, returns, and managing customer transactions.

• Measuring Tools: Tape measures, rulers, and potentially specialized framing measurement devices.

• Framing Equipment: Including mat cutters, framing tools, and glass cutters.

• Heat Press: Potentially used for certain framing applications.

Analytics & Reporting:

• Basic sales reporting accessible through the POS system.

CRM & Automation:

• Customer relationship management capabilities are primarily handled through direct customer interaction and potentially a basic customer database within the POS.

• Omni-channel fulfillment systems for managing online orders and in-store pickups.

📝 Enhancement Note: The technology stack is standard for a retail environment, with a specific emphasis on tools directly related to the framing process. Proficiency with POS systems is a baseline requirement.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer satisfaction through excellent service and creative solutions.

• Creativity & Passion: Encouraging a love for arts, crafts, and design.

• Teamwork: Collaborating effectively with colleagues to achieve store goals.

• Integrity: Upholding ethical standards in all transactions and interactions.

• Quality: Commitment to delivering high-standard products and services.

Collaboration Style:

• Open communication and mutual support among store associates.

• Willingness to assist colleagues with customer service, stocking, and operational tasks.

• A culture of learning and sharing best practices, particularly within specialized departments like framing.

📝 Enhancement Note: The company values are deeply rooted in fostering creativity and providing a positive customer experience, which directly influences the daily interactions and operational focus of the team.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing customer service demands with production deadlines in a fast-paced retail environment.

• Mastering a range of framing techniques and materials to meet diverse customer needs.

• Adapting to fluctuating customer traffic and operational priorities.

Learning & Development Opportunities:

• On-the-job training for operating framing equipment and mastering framing techniques.

• Development of consultative sales skills through company programs and mentorship.

• Opportunities to learn about different art mediums and framing applications.

• Potential for cross-training in other store departments.

📝 Enhancement Note: This role presents opportunities to develop specialized craft skills alongside core retail competencies, offering a unique blend of technical and customer-facing development.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you helped a customer find the perfect solution for their needs. How did you approach it?" (Focus on customer service and problem-solving)

• "How would you handle a situation where a customer is unhappy with a custom framing order?" (Assess conflict resolution and service recovery)

• "What are your thoughts on maintaining visual standards in a retail environment?" (Gauge attention to detail and merchandising understanding)

Company & Culture Questions:

• "What interests you about working at Michaels, specifically in the framing department?" (Assess alignment with company mission and role)

• "How do you handle working as part of a team, especially during busy periods?" (Understand collaboration and adaptability)

Portfolio Presentation Strategy:

• If you have examples of your framing work, be prepared to walk the interviewer through your process and the decisions you made for each piece.

• Be ready to discuss your experience with measuring, cutting, and assembling frames.

• Highlight any sales achievements or instances where you exceeded customer expectations.

• Emphasize your understanding of quality and attention to detail.

📝 Enhancement Note: Interview preparation should focus on demonstrating both technical aptitude for framing and strong customer service and sales skills, aligned with Michaels' brand values.

📌 Application Steps

To apply for this Framer position:

• Submit your application through the provided link on the Michaels Careers portal.

• Resume Optimization: Tailor your resume to highlight any relevant experience in custom framing, art, design, retail sales, customer service, and operating specialized equipment. Quantify achievements where possible (e.g., "Increased custom framing sales by X%").

• Portfolio Preparation: Gather any visual examples of your framing work, design projects, or even detailed descriptions of past framing consultations. Be ready to discuss your process and problem-solving skills.

• Interview Practice: Prepare answers to common retail interview questions, focusing on customer service, sales, teamwork, and problem-solving. Practice articulating your understanding of the framing process and your enthusiasm for the role.

• Company Research: Familiarize yourself with Michaels Stores, its products, its mission ("fuel the joy of creativity and celebration"), and its commitment to customer experience. Understand the importance of the framing department within the broader retail offering.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.