Job Posting Title Gestionnaire sénior de l'expérience utilisateur / Senior Manager, UX

📍 Job Overview

Job Title: Senior Manager, UX (Gestionnaire sénior de l'expérience utilisateur)

Company: GoTo

Location: Quebec, Canada (Remote within Quebec)

Job Type: Full-Time

Category: User Experience (UX) Management & Leadership

Date Posted: June 03, 2026

Experience Level: Senior (8-10+ years)

Remote Status: Fully Remote (within Quebec)

🚀 Role Summary

• Lead and mentor a global, diverse UX team, fostering a collaborative culture for both co-located and remote members, driving exceptional user experiences across the GoTo Connect portfolio.

• Drive strategic product vision by collaborating closely with Product Management and Engineering leadership, contributing to roadmaps and ensuring the delivery of high-quality, AI-first user-centered designs.

• Champion customer-centricity and AI-driven design principles throughout the product development lifecycle, ensuring seamless and accessible solutions that meet both customer and business objectives.

• Enhance organizational processes and optimize UX maturity across the company as a key member of the UX Leadership Team, focusing on efficiency and impactful deliverables.

• Leverage data-driven insights and performance metrics to inform strategic decisions, demonstrate the impact of UX on business outcomes, and communicate the strategic value of design.

📝 Enhancement Note: This role is specifically focused on User Experience (UX) Management within a Product Design context, emphasizing AI integration, SaaS environments, and cross-functional leadership. The candidate will be responsible for a global team and will play a crucial role in shaping the user experience strategy for GoTo's product portfolio, particularly GoTo Connect.

📈 Primary Responsibilities

• Provide strategic leadership and coaching to a global, diverse UX team, including members who are co-located and remote.

• Drive the creation of seamless and accessible user experiences across the GoTo Connect portfolio, with a focus on industry verticals and mobile applications.

• Act as a key member of the Product, Engineering, and UX leadership trio, defining product strategy, contributing to roadmaps, and steering UX deliverables.

• Lead with a customer-centric and AI-first mindset, collaborating effectively with cross-functional partners within trios and beyond.

• Collaborate with UX leadership to strategically staff initiatives, ensuring successful execution and the delivery of meaningful customer and business outcomes within expected timelines.

• Actively coach and mentor the UX team, continuously elevating their skillsets and advancing UX maturity across the entire organization.

• Proactively build and maintain positive relationships and effective collaboration with cross-functional partners and the broader UX community within GoTo.

• Develop a high-performing team by identifying resource needs, hiring top talent, and fostering a culture of growth, ownership, and accountability.

• Ensure the successful delivery of consumer-level desktop and mobile products with a focus on small-to-medium business (SMB) needs.

• Define, develop, and innovate significant changes that promote user-centricity, an AI-first mindset, efficiency, and productivity, securing cross-functional support.

• Foster a culture of rapid experimentation, continuous customer feedback, and data-informed decision-making within the UX team.

• Drive results with a multi-disciplined UX team, including UX Design, UX Research, Content Design, and Design Systems, while working alongside UX Researchers (UXR) and UX Consultants (UXC).

• Communicate risks, insights, data, and outcomes through compelling storytelling to influence stakeholders, drive action, and recognize progress and achievements.

• Make data-informed decisions, implement metric-based improvements, and create impactful mobile experiences that enhance user satisfaction and business results.

📝 Enhancement Note: The responsibilities highlight a blend of strategic leadership, team management, and hands-on contribution to product design. Emphasis is placed on cross-functional collaboration within "trios" (Product, Engineering, UX), AI-first design, and data-driven decision-making, aligning with modern GTM and product development operations.

🎓 Skills & Qualifications

Education: While no specific degree is listed, a strong background in UX, Design, Human-Computer Interaction, or a related field is implied by the experience requirements.

Experience: 8-10+ years of relevant UX and industry experience, with a significant portion dedicated to management and leadership of UX teams within lean, agile, user-centric SaaS product environments.

Required Skills:

• UX Leadership & Management: Proven experience managing and leading UX teams in lean, agile, user-centric SaaS product environments. Demonstrated success in building and developing high-performing, multi-disciplined UX teams.

• Strategic Product Collaboration: Experience working in strategic collaboration with Product Management and Engineering leadership to define product strategy, contribute to roadmaps, and drive UX deliverables.

• User-Centered & AI-First Design: Strong understanding and application of user-centered design principles and an AI-first mindset in product development.

• Data-Driven Decision Making: Experience using data-driven insights to inform strategic decisions, assess, and demonstrate the impact of UX on business outcomes and user satisfaction.

• Complex Problem Solving: Proven track record of solving complex UX problems and delivering user-centered end-to-end experiences that drive business results.

• SaaS Environment Experience: Experience within SaaS product environments, particularly with consumer-level desktop and mobile products, often with a small-to-medium business (SMB) focus.

• Remote & Hybrid Team Management: Demonstrated success in managing hybrid and remote teams, fostering a collaborative culture of trust, transparency, growth, ownership, and accountability.

• Customer Focus: Ability to define outcomes and success metrics, utilize progress metrics for strategic decision-making, and communicate UX as a strategic driver of business results.

• Innovation & Change Management: Proven ability to define, develop, innovate, and garner cross-functional support for changes that promote user-centricity, AI-first mindset, efficiency, and productivity.

• Experimentation & Feedback: Track record of rapid experimentation, continuous customer feedback, and data-informed decisions.

• Communication & Storytelling: Proven ability to communicate risks, insights, data, and outcomes through compelling storytelling to influence stakeholders, drive actions, and recognize progress.

• Mobile Experience: Experience implementing metric-based improvements and creating impactful mobile experiences.

Preferred Skills:

• Experience with UX Research (UXR) and UX Consulting (UXC) specialists.

• Experience in defining and working with Design Systems and Content Design.

• Familiarity with cloud communications or IT solutions, given GoTo's product suite.

• Enthusiasm for working with AI in the product design and development process.

📝 Enhancement Note: The required skills strongly emphasize leadership, strategic collaboration, and a data-driven, user-centric approach within a SaaS context. The inclusion of AI and remote team management reflects current industry demands. The experience level of 8-10+ years suggests a need for candidates with a strong portfolio demonstrating significant impact and leadership.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrated UX Leadership: Showcase examples of leading UX teams, managing projects, and mentoring designers, highlighting your ability to foster growth and high performance.

• Strategic Impact Case Studies: Present case studies that detail complex UX challenges, your strategic approach (including AI integration and user-centric methodologies), the solutions implemented, and quantifiable business outcomes (e.g., increased user satisfaction, improved conversion rates, reduced support costs).

• Data-Driven Design Process: Illustrate how you use data analytics, user research insights, and performance metrics to inform design decisions, iterate on products, and measure the impact of UX initiatives on business results.

• Cross-Functional Collaboration: Provide examples of successful collaboration with Product Management and Engineering, demonstrating your ability to align UX strategy with broader product roadmaps and business objectives.

• AI Integration Examples: Showcase any projects where AI was leveraged in the design process or within the product experience itself, explaining the rationale and impact.

Process Documentation:

• Agile & Lean Methodologies: Demonstrate experience in implementing and refining UX processes within agile and lean development frameworks, including user story mapping, iterative design, and rapid prototyping.

• UX Workflow Optimization: Document your approach to optimizing the end-to-end UX workflow, from research and ideation through to design, testing, and implementation, with a focus on efficiency and quality.

• Metrics & Measurement Frameworks: Detail your experience in defining key UX performance indicators (KPIs) and success metrics, and how you track, analyze, and report on them to demonstrate business value and guide strategic decisions.

• Design System Implementation: If applicable, showcase experience in developing, implementing, or contributing to design systems to ensure consistency, scalability, and efficiency across product lines.

📝 Enhancement Note: For a Senior Manager role, a portfolio is crucial. It should not only showcase design execution but also strategic thinking, leadership, process improvement, and the ability to drive measurable business outcomes through UX. Emphasis on AI and data-driven approaches is key.

💵 Compensation & Benefits

Salary Range: Given the Senior Manager level, 8-10+ years of experience, the location in Quebec, Canada, and the nature of the role within a tech company like GoTo, a competitive salary range can be estimated. For a Senior UX Manager in Montreal/Quebec City, based on industry benchmarks for similar roles in Canada, the estimated annual salary range would be approximately CAD $120,000 - $170,000. This range accounts for the experience level, leadership responsibilities, and the high-demand nature of UX leadership roles in the tech sector.

Benefits:

• Comprehensive health benefits, including medical, dental, and vision coverage.

• Life and disability insurance policies.

• Specialized support programs for fertility and family-forming.

• Generous Paid Time Off (PTO), including paid holidays and dedicated volunteer time off.

• Quarterly self-care days and designated "no meeting" days to promote well-being and productivity.

• Educational support through tuition and reading reimbursement programs for continuous learning and professional development.

• Access to wellness resources such as the Thrive Global Wellness Program, a confidential Employee Assistance Program (EAP), and One-to-One Wellness Coaching.

• Opportunities for professional networking and community building through Employee Resource Groups (ERGs), the GoTo Gives program, and a charitable matching program.

• Financial planning support via a Registered Retirement Savings Plan (RRSP).

• Wellness incentives including gym reimbursement programs and access to telemedicine services for convenient healthcare.

• Performance-based rewards through the GoTo performance bonus program.

• A monthly remote work stipend to help cover home office expenses.

Working Hours: Standard full-time hours are expected, likely around 40 hours per week. The role emphasizes flexibility for remote work, allowing for potential adjustments to accommodate personal schedules, provided business needs and team collaboration are met. The mention of "no meeting days" suggests a focus on efficient work practices.

📝 Enhancement Note: The salary range is an estimate based on industry data for comparable roles in Canada. The benefits listed are directly extracted from the provided job description, highlighting GoTo's commitment to employee well-being and professional growth. The working hours are standard, but the remote nature offers flexibility.

🎯 Team & Company Context

🏢 Company Culture

Industry: Software-as-a-Service (SaaS), Cloud Communications, IT Solutions. GoTo provides mission-critical software for small businesses and enterprises, focusing on unified communications and IT support. The company operates in a competitive technology landscape where innovation, user experience, and reliability are paramount.

Company Size: GoTo is a significant player in the SaaS market, likely employing several thousand individuals globally. This size suggests a structured organization with established processes but also opportunities for impact and visibility for senior leaders.

Founded: GoTo was formed through the merger of LogMeIn and Citrix's small business, collaboration, and work-from-anywhere product lines. This history implies a dynamic environment that blends established expertise with a forward-looking approach, particularly in integrating AI and enhancing user experiences.

Team Structure:

• UX Team: The UX team is described as global, diverse, and international, comprising both co-located and distributed (remote) members. This indicates a distributed leadership model and a need for strong virtual collaboration skills.

• Product Trio Collaboration: The UX Manager will be a key member of a "trio" that includes Product Management and Engineering Leadership. This structure is common in agile environments, emphasizing tight cross-functional alignment and shared responsibility for product success.

• Reporting Structure: The Senior Manager, UX will report into the UX Leadership Team, likely a Director or VP of UX/Product Design. They will also manage a team of UX professionals (designers, researchers, etc.) and collaborate extensively with peer managers in Product and Engineering.

Methodology:

• User-Centered & AI-First: The core methodology emphasizes placing the user at the center of all design decisions while actively integrating Artificial Intelligence (AI) into both the design process and the product experience.

• Agile & Lean: The team operates within lean, agile, and user-centric SaaS product environments, suggesting a preference for iterative development, rapid experimentation, and continuous feedback loops.

• Data-Driven Insights: Decisions are heavily informed by data analytics, user research, and performance metrics to ensure that UX initiatives drive tangible business outcomes and user satisfaction.

Company Website: https://www.goto.com/

📝 Enhancement Note: The company context highlights GoTo's position in the SaaS market, its focus on unified communications and IT support, and its recent formation. The emphasis on AI, user-centricity, and agile methodologies within a global, remote-friendly team structure provides critical context for operations professionals.

📈 Career & Growth Analysis

Operations Career Level: This role represents a significant leadership position within the User Experience domain, falling under the "Senior Manager" or "Director" level of operations/product development leadership. It requires not just expertise in UX principles but also strategic thinking, team development, and cross-functional influence. The scope includes managing a global team and contributing to high-level product strategy, impacting millions of users.

Reporting Structure: The Senior Manager, UX will report to a higher-level UX executive (e.g., Director or VP of UX/Product Design) and will be part of the broader UX Leadership Team. They will directly manage a team of UX professionals and will work in close partnership with peer managers in Product Management and Engineering, forming a critical part of the product development leadership structure.

Operations Impact: The UX team's work directly influences customer acquisition, retention, satisfaction, and overall product adoption. By ensuring seamless, intuitive, and AI-enhanced user experiences, this role has a profound impact on GoTo's ability to achieve its business objectives, drive revenue growth, and maintain a competitive edge in the SaaS market. Positive UX translates to reduced churn, increased customer lifetime value, and stronger brand loyalty.

Growth Opportunities:

• Leadership Advancement: Potential to progress to Director or VP levels within UX/Product Design, overseeing larger teams, broader product portfolios, or specialized areas of UX.

• Strategic Influence: Opportunities to shape company-wide product strategy, influence technology adoption (like AI), and contribute to the overall business direction.

• Skill Specialization: Deepen expertise in areas like AI-driven design, complex SaaS product ecosystems, or leading global/remote teams.

• Cross-Functional Leadership: Potential to move into broader product leadership roles or explore adjacent operational areas within the company.

• Mentorship & Development: Continued opportunities to mentor and develop UX talent, building a legacy of strong design leadership within the organization.

📝 Enhancement Note: This analysis frames the role as a strategic leadership position with significant growth potential, emphasizing the impact of UX on business outcomes and the opportunities for career advancement within a growing tech company.

🌐 Work Environment

Office Type: While GoTo has offices, this specific role is designated as "anywhere in Quebec" and is fully remote. This indicates a strong commitment to remote work flexibility, allowing employees to work from home or other suitable remote locations within the specified province. The focus is on digital collaboration and asynchronous communication when necessary.

Office Location(s): The role is remote within Quebec, Canada. While GoTo may have physical offices in various locations, this position does not require regular on-site presence. The primary work environment is a home office or a similar remote setup.

Workspace Context:

• Digital Collaboration Hub: The primary workspace is digital, relying on collaboration tools, video conferencing, and project management software to connect with a global team.

• Tools & Technology: Access to GoTo's suite of collaboration tools and other relevant design and productivity software is expected. The role involves working with AI and modern design systems, implying access to advanced technological resources.

• Team Interaction: Interaction with the UX team, product managers, engineers, and other stakeholders will occur primarily through virtual meetings, messaging platforms, and collaborative design sessions conducted online. The emphasis is on effective virtual communication and building rapport remotely.

Work Schedule: The role is full-time, likely around 40 hours per week. While remote, adherence to core working hours for team collaboration and responsiveness is expected. The company culture promotes work-life balance with initiatives like "no meeting days" and quarterly "self-care days," suggesting a professional approach to managing time and workload.

📝 Enhancement Note: The description emphasizes a remote-first work environment within Quebec, highlighting the reliance on digital tools and virtual collaboration. This context is crucial for candidates assessing their suitability for a distributed work setup.

📄 Application & Portfolio Review Process

Interview Process: The interview process for a Senior Manager, UX role typically involves multiple stages designed to assess leadership capabilities, strategic thinking, technical expertise, and cultural fit.

• Initial Screening: A recruiter or HR representative will likely conduct an initial phone screen to assess basic qualifications, experience, and salary expectations.

• Hiring Manager Interview: Direct conversation with the hiring manager (likely a Director or VP of UX) to delve deeper into leadership experience, strategic approach, team management philosophy, and specific UX expertise.

• Cross-Functional Interviews: Interviews with key partners, such as Product Management and Engineering leaders, to evaluate collaboration skills, strategic alignment, and ability to work effectively within product trios.

• Portfolio Review & Presentation: A critical stage where candidates present their portfolio, showcasing key projects, leadership examples, and strategic thinking. This often involves presenting case studies and discussing their impact.

• Team/Cultural Fit Interviews: Meetings with potential team members or other senior leaders to assess cultural alignment, leadership style, and how the candidate would contribute to the team's dynamics.

• Final Round/Executive Interview: Potentially a final interview with a senior executive to discuss overall vision, strategic impact, and long-term fit within the company.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 of your most impactful projects that best demonstrate leadership, strategic thinking, problem-solving, and quantifiable results. Prioritize projects that align with GoTo's focus on SaaS, AI, and customer-centricity.

• Tell a Story: For each project, clearly articulate the problem, your role and leadership approach, the strategic decisions made, the process followed (including AI integration and data usage), the solution, and the measurable business outcomes. Use the STAR method (Situation, Task, Action, Result) as a framework.

• Highlight Leadership: Emphasize your role in mentoring, team development, process improvement, and cross-functional collaboration. Showcase how you've influenced product strategy and driven UX maturity.

• Quantify Impact: Wherever possible, use data and metrics to demonstrate the success of your work. This includes user satisfaction scores, conversion rates, efficiency gains, adoption rates, and ROI.

• Prepare for Q&A: Be ready to discuss your design philosophy, how you handle conflict, your approach to managing remote teams, and your vision for the future of UX.

Challenge Preparation:

• Strategic UX Challenge: You might be asked to analyze a hypothetical product scenario, propose a UX strategy, or outline how you would approach a specific challenge (e.g., integrating AI into an existing workflow, improving mobile engagement). Focus on your strategic thinking, problem-solving process, and ability to align UX with business goals.

• Process Improvement Exercise: Prepare to discuss how you would improve existing UX processes, enhance team collaboration, or scale UX operations within a growing organization.

• Presentation Skills: Practice presenting your portfolio and any case studies clearly, concisely, and persuasively. Focus on articulating your strategic rationale and the impact of your work.

📝 Enhancement Note: This section provides actionable advice for candidates on how to approach the interview process, specifically focusing on portfolio presentation and potential challenges relevant to a Senior UX Manager role in a tech company.

🛠 Tools & Technology Stack

Primary Tools:

• UX Design Software: Figma, Sketch, Adobe Creative Suite (Illustrator, Photoshop), InVision, Axure RP. Proficiency in modern design tools is essential for creating wireframes, prototypes, and high-fidelity mockups.

• Prototyping & Collaboration Tools: Figma, InVision, Miro, Mural for interactive prototyping, user flow mapping, and collaborative design sessions.

• User Research Platforms: Tools for usability testing, surveys, and user interviews (e.g., UserTesting.com, Lookback, SurveyMonkey, Qualtrics). Experience with qualitative and quantitative research methods is key.

• Design System Management: Tools and platforms for managing design systems, ensuring consistency and scalability across products.

Analytics & Reporting:

• Product Analytics: Google Analytics, Adobe Analytics, Mixpanel, Amplitude for tracking user behavior, engagement, and conversion funnels.

• Data Visualization Tools: Tableau, Power BI, Looker for creating dashboards and reports to communicate UX impact and performance metrics to stakeholders.

• A/B Testing Platforms: Optimizely, VWO, or built-in platform capabilities for conducting controlled experiments to optimize user experiences.

CRM & Automation:

• CRM Software: Experience with CRM systems like Salesforce or HubSpot can be beneficial for understanding customer data and touchpoints, though not directly a UX tool.

• Project Management & Workflow Tools: Jira, Asana, Trello for managing UX tasks, sprints, and collaborating with engineering teams.

• AI/ML Tools: Familiarity with AI/ML concepts and tools relevant to design, personalization, or user behavior prediction would be a significant advantage, given the company's focus.

📝 Enhancement Note: This section outlines the likely technology stack for a Senior UX Manager. While direct experience with every tool isn't always mandatory, familiarity with the categories and an understanding of how they integrate into the product development lifecycle is crucial. The emphasis on AI/ML tools is particularly relevant.

👥 Team Culture & Values

Operations Values:

• Customer Obsessed: A deep commitment to understanding and prioritizing customer needs, ensuring that every design decision serves to enhance the user experience and deliver value. This translates to user research, feedback incorporation, and a focus on usability and accessibility.

• Be Real (Authenticity & Transparency): Encouraging open communication, honesty, and genuine collaboration. This means fostering an environment where team members feel comfortable sharing ideas, constructive feedback, and challenges openly.

• Think Big (Innovation & Vision): Embracing bold ideas, pushing boundaries, and looking for innovative solutions, especially in leveraging AI and new technologies to redefine user experiences. This encourages strategic thinking and a forward-looking approach to product design.

• Move Fast (Agility & Execution): A drive to execute efficiently, experiment rapidly, and iterate quickly based on feedback and data. This value supports agile methodologies and a proactive approach to problem-solving.

• Keep Growing (Continuous Learning & Development): A commitment to personal and professional growth, encouraging continuous learning, skill development, and the adoption of new technologies and methodologies. This fosters a culture of improvement and adaptability.

Collaboration Style:

• Cross-Functional Synergy: Emphasis on strong partnerships within "trios" (Product, Engineering, UX) and across other departments to ensure holistic product development and strategic alignment.

• Data-Informed Dialogue: Discussions and decision-making are grounded in data, user insights, and performance metrics, fostering a rational and objective approach to problem-solving.

• Mentorship & Knowledge Sharing: A culture where senior members actively mentor junior staff, and knowledge is shared freely to elevate the collective expertise of the UX team and the organization.

• Constructive Feedback Loop: Encouraging regular, constructive feedback exchanges among team members and with cross-functional partners to drive continuous improvement in both individual performance and product quality.

📝 Enhancement Note: The company values are explicitly stated and are crucial for understanding the desired cultural fit. They emphasize a blend of customer focus, innovation, speed, growth, and authenticity, all of which are expected to be reflected in the operations and collaboration styles of the UX team.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Global Needs with Local Context: Leading a global team requires navigating diverse user needs, cultural nuances, and regional market specificities while maintaining a consistent and high-quality user experience.

• Integrating AI Effectively: Strategically incorporating AI into product design and development in a way that genuinely enhances user experience, adds practical value, and avoids being a mere gimmick requires careful planning, ethical consideration, and robust testing.

• Driving UX Maturity in a Dynamic Environment: Continuously elevating the UX function's influence and maturity within a fast-paced tech company, ensuring UX is a strategic driver rather than just a functional output.

• Managing Remote Team Dynamics: Fostering a strong sense of team cohesion, accountability, and effective communication among distributed team members, ensuring they feel connected and supported.

• Demonstrating ROI of UX: Quantifying and communicating the direct impact of UX initiatives on business outcomes (revenue, retention, efficiency) to secure ongoing investment and strategic buy-in.

Learning & Development Opportunities:

• Advanced AI in Design: Opportunities to explore and implement cutting-edge AI applications within UX design processes and product features, staying at the forefront of technological advancements.

• Strategic Product Leadership: Developing skills in high-level product strategy, roadmap planning, and influencing executive-level decision-making within the SaaS industry.

• Global Team Leadership: Gaining extensive experience in managing and leading diverse, distributed teams across different time zones and cultural backgrounds.

• Industry Conferences & Workshops: Participation in leading UX and product management conferences, workshops, and training programs to stay abreast of industry best practices and network with peers.

• Mentorship Programs: Opportunities to be mentored by senior executives or to mentor emerging talent, fostering leadership growth and knowledge transfer.

📝 Enhancement Note: This section addresses potential challenges specific to a senior UX leadership role in a global, tech-focused company, along with clear pathways for professional growth and skill development.

💡 Interview Preparation

Strategy Questions:

• "Describe your philosophy for leading a global, remote UX team. How do you foster collaboration, accountability, and a strong team culture?" (Focus on your leadership style, communication strategies, and experience with distributed teams.)

• "How would you approach defining the UX strategy for a new feature incorporating AI? What are the key considerations, risks, and measurement approaches?" (Demonstrate your strategic thinking, understanding of AI's role in UX, and data-driven approach.)

• "Walk us through a complex UX problem you solved that had a significant business impact. What was your process, who did you collaborate with, and what were the measurable results?" (Prepare a detailed case study from your portfolio, highlighting leadership, problem-solving, and quantifiable outcomes.)

• "How do you ensure that UX is prioritized and integrated effectively within cross-functional product teams (Product, Engineering) to achieve business objectives?" (Explain your collaborative approach and how you influence stakeholders.) Company & Culture Questions:

• "What interests you about GoTo and this specific role? How do you see your skills and experience aligning with our mission and values (Customer Obsessed, Be Real, Think Big, Move Fast, Keep Growing)?" (Research GoTo's products, market position, and recent news. Connect your experience to their stated values.)

• "How do you stay current with emerging UX trends, AI advancements, and best practices in SaaS product development?" (Showcase your commitment to continuous learning and professional development.)

• "Describe a time you had to influence stakeholders who had different priorities or perspectives. How did you navigate that situation to achieve a positive outcome for the user and the business?" (Highlight your communication, negotiation, and persuasion skills.) Portfolio Presentation Strategy:

• Structure for Impact: Organize your portfolio presentations logically, typically starting with an executive summary of your career, followed by 2-3 deep-dive case studies. For each case study, clearly outline the problem, your role and leadership, the strategic approach, the execution, and the quantifiable results.

• Focus on Leadership: For this senior role, emphasize your leadership in driving projects, mentoring teams, and influencing strategy, not just your individual design contributions.

• Data and Metrics are Key: Clearly present the metrics that demonstrate the success of your work. Be prepared to discuss how you defined these metrics and tracked progress.

• AI and Data Integration: Explicitly call out instances where you integrated AI into the design process or product, and how data informed your decisions.

• Conciseness and Clarity: Practice your presentation to ensure it is concise, engaging, and within the allotted time. Be prepared to answer in-depth questions about your process, decisions, and impact.

📝 Enhancement Note: This section provides targeted advice on preparing for interviews by anticipating strategy, culture, and portfolio-related questions, emphasizing the need to demonstrate leadership, strategic thinking, and data-driven impact.

📌 Application Steps

To apply for this Senior Manager, UX position:

• Submit your application through the GoTo careers portal.

• Tailor Your Resume: Customize your resume to highlight your 8-10+ years of UX leadership experience, specific achievements in SaaS environments, experience managing remote/global teams, and your proficiency with AI-driven design and data analytics. Use keywords from the job description.

• Prepare Your Portfolio: Curate a portfolio that showcases 2-3 of your most impactful leadership projects. Focus on strategic problem-solving, quantifiable business results, and examples of AI integration. Be ready to present this clearly and concisely.

• Research GoTo: Understand GoTo's product suite (especially GoTo Connect), their market position, and their company values (Customer Obsessed, Be Real, Think Big, Move Fast, Keep Growing). Prepare to articulate why you are a good fit for their culture and mission.

• Practice Your Narrative: Rehearse your answers to common interview questions, particularly those related to leadership, strategy, collaboration, and your portfolio. Be ready to discuss how you drive UX impact and foster team growth.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.