Intern, UX Business Application Designer and Digital Media Specialist

📍 Job Overview

Job Title: Intern, UX Business Application Designer and Digital Media Specialist

Company: FIS Global

Location: Toronto, Ontario, Canada

Job Type: Full-time, Other

Category: Operations / UX Design / Digital Media

Date Posted: 2026-08-14

Experience Level: 0-2 Years (Intern/Entry-Level)

Remote Status: Hybrid (Primarily Remote with occasional office visits)

🚀 Role Summary

• This internship focuses on enhancing supply chain business processes through strategic UX design and compelling digital media creation.

• The role involves translating complex business needs into intuitive digital experiences and effective communication assets to drive user adoption and operational efficiency.

• Success will be measured by improvements in user engagement, process streamlining, and the successful implementation of digital solutions within the supply chain domain.

• This position offers an excellent opportunity for a student to gain hands-on experience in a dynamic fintech environment, contributing to significant operational transformation initiatives.

📝 Enhancement Note: While the title includes "UX Business Application Designer," the core responsibilities and required qualifications strongly indicate a focus on enhancing existing business applications and processes through UX/UI design and digital content creation, rather than developing entirely new business applications from scratch. The "Digital Media Specialist" aspect highlights the importance of visual communication and storytelling for operational improvements.

📈 Primary Responsibilities

• Design and develop intuitive user interfaces (UIs) for business applications, prioritizing usability, accessibility, and overall user adoption within the supply chain operations context.

• Create essential UX artifacts including wireframes, interactive prototypes, detailed workflow diagrams, and comprehensive process maps to visually represent and optimize business processes.

• Collaborate closely with cross-functional stakeholders, including operations managers, IT teams, and business analysts, to thoroughly gather requirements and translate evolving business needs into effective user-centered design solutions.

• Conduct thorough user journey mapping and analysis to identify key pain points and opportunities for enhancing operational efficiency, improving user experience, and reducing process friction.

• Develop impactful management reporting dashboards and define key performance measures (KPIs) that effectively support and track the progress of process improvement initiatives.

• Produce engaging product marketing videos, clear tutorials, and diverse multimedia content that effectively communicate the value proposition of new or optimized digital solutions.

• Design and create compelling visual assets such as infographics, presentation graphics, and digital communication materials to support change management and adoption efforts.

• Support all phases of video production, including scriptwriting, storyboarding, editing, voiceover recording, and final post-production, ensuring high-quality output aligned with project goals.

• Maintain and organize digital assets, content libraries, and design resources, ensuring strict adherence to FIS brand guidelines and consistency across all deliverables.

• Present design concepts, interactive prototypes, and strategic recommendations to project teams, business leaders, and key stakeholders, effectively articulating the value and impact of proposed solutions.

📝 Enhancement Note: The responsibilities clearly indicate a blend of UX/UI design, process analysis, and digital content creation, all aimed at improving operational processes within the supply chain. The emphasis on "user adoption," "operational efficiency," and "stakeholder communication" points to a role deeply integrated with the business operations of FIS.

🎓 Skills & Qualifications

Education:

• Currently enrolled in a bachelor’s degree program in User Experience (UX) Design, Human-Computer Interaction (HCI), Graphic Design, Digital Media Production, Communications, Business Administration (with a focus on operations or technology), or a closely related field. Experience:

• Demonstrated experience through academic projects, personal work, or previous internships in UX/UI design, graphic design, or digital media production.

• Familiarity with core principles of business process optimization and the application of design thinking to solve operational challenges. Required Skills:

• UX/UI Design: Solid understanding of user-centered design principles, usability heuristics, and user experience (UX) methodologies.

• Design Tools: Proficiency in industry-standard design and prototyping software, such as Figma, Adobe XD, Sketch, or similar platforms.

• Video Production & Editing: Experience with video editing software like Adobe Premiere Pro, After Effects, DaVinci Resolve, Final Cut Pro, or equivalent, including proficiency in post-production techniques.

• Visual Communication: Strong skills in creating compelling visual assets, including infographics, presentation graphics, and digital media content that effectively conveys information.

• Process Analysis: Ability to analyze business processes, identify areas for improvement, and articulate findings and recommendations clearly.

• Content Creation: Proven ability in multimedia storytelling, scriptwriting, storyboarding, and content development for various digital platforms.

• Microsoft Office Suite: Advanced proficiency in PowerPoint for presentations, Excel for data analysis and reporting, and Word for documentation.

• Collaboration & Communication: Excellent verbal and written communication skills, with a demonstrated ability to collaborate effectively with diverse teams and present ideas to stakeholders.

• Problem-Solving: A proactive and self-motivated approach to problem-solving, with a keen attention to detail and a commitment to continuous learning and skill development.

Preferred Skills:

• Design Systems & Accessibility: Knowledge of established design systems, web accessibility standards (WCAG), and responsive design principles.

• Instructional Design: Experience creating explainer videos, instructional content, or digital learning materials for technical or business audiences.

• Process Improvement Frameworks: Familiarity with methodologies like Lean, Six Sigma, or Agile, and their application in workflow optimization or business analysis.

• Product Marketing: Understanding of product marketing principles and digital engagement strategies for promoting software or business solutions.

• Data Visualization & Dashboards: Experience developing dashboards, reporting solutions, or performance metrics using tools like Tableau, Power BI, or similar.

• Industry Exposure: Previous exposure or coursework related to financial services, enterprise software, supply chain management, or technology industries.

📝 Enhancement Note: The "Type Of Hire" is listed as "Experienced (relevant combo of work and education)," which, for an intern role, implies that academic coursework and project experience will be heavily weighted. The required portfolio is crucial for demonstrating practical application of these skills.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• UX/UI Case Studies: Showcase 2-3 detailed case studies illustrating your process from problem identification to solution design, including wireframes, prototypes, user feedback incorporation, and final design. Highlight how your designs addressed specific user needs or business challenges.

• Process Improvement Visualizations: Include examples of workflow diagrams, process maps, or journey maps that demonstrate your ability to analyze and visualize operational processes for optimization.

• Digital Media Projects: Present a selection of your best digital media work, such as explainer videos, tutorials, infographics, or presentation graphics. For videos, include links to the final product and, if possible, a brief explanation of your role in scriptwriting, storyboarding, editing, and production.

• Tool Proficiency Examples: Where applicable, demonstrate your proficiency with design tools like Figma or Adobe XD, and video editing software by showcasing specific features or complex elements you've created.

• Impact & Rationale: For each project, clearly articulate the objective, your specific role, the tools and methodologies used, the challenges encountered, and the outcomes or lessons learned. Quantify impact where possible (e.g., "intended to reduce user error by X%").

Process Documentation:

• Candidates are expected to be able to document their design and content creation process, from initial concept and research through to final delivery and iteration.

• This includes demonstrating how they gather requirements, conduct user research, iterate on designs based on feedback, and manage digital assets.

• The ability to explain how their work contributes to broader process optimization and efficiency goals will be highly valued.

📝 Enhancement Note: For an intern position, the portfolio is paramount. It should clearly demonstrate practical application of design principles and tool proficiency, even if derived from academic projects. The emphasis on "process optimization" and "workflow diagrams" suggests that the company is looking for candidates who can see the bigger picture of how design impacts operational efficiency.

💵 Compensation & Benefits

Salary Range:

• As this is an 8-month co-op placement for a student, FIS Global offers a competitive, full-time paid placement. Based on industry standards for co-op positions in Toronto, Ontario, for roles involving UX design and digital media, the estimated salary range is CAD $20.00 - $28.00 per hour, depending on the candidate's year of study and demonstrated experience. Benefits:

• Competitive Paid Co-op Placement: Full-time salary for the duration of the 8-month term.

• Professional Development: Opportunity to gain significant hands-on experience in UX design, digital media, and supply chain operations within a leading fintech company.

• Exposure to Advanced Technologies: Direct exposure to cutting-edge AI content creation tools and modern UX design methodologies.

• Impactful Projects: Involvement in projects that contribute directly to business value and operational transformation initiatives.

• Networking Opportunities: Chance to work with and learn from experienced professionals across various departments.

• Community Engagement: Opportunities to participate in company-sponsored charity events and community support initiatives.

• Collaborative Culture: A supportive and respectful work environment that fosters collaboration and flexibility.

Working Hours:

• This is a full-time position, typically requiring approximately 40 hours per week. The schedule is generally aligned with standard business hours (e.g., 9:00 AM to 5:00 PM EST), with flexibility offered due to the hybrid/remote nature of the role.

📝 Enhancement Note: The salary estimate is based on typical co-op rates in the Toronto tech/design sector for students in their later years of university. Benefits are tailored to what is typically offered for internship/co-op roles, focusing on learning, experience, and compensation.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Technology (Fintech) and Business Services. FIS Global is a major player in providing technology solutions and services to the financial industry, including banking, payments, and capital markets.

Company Size: FIS Global is a large, publicly traded corporation with tens of thousands of employees worldwide. This scale means opportunities for diverse projects, exposure to global operations, and robust internal processes.

Founded: 1968. With a long history, FIS Global has evolved significantly, demonstrating adaptability and a commitment to innovation in the rapidly changing financial services landscape.

Team Structure:

• Operations & Transformation Teams: This intern will likely be part of a larger operations or business transformation team focused on modernizing supply chain and related business processes.

• Reporting Structure: The intern will report to a manager or lead within the operations or UX/design team, likely with guidance from senior designers or operations specialists.

• Cross-functional Collaboration: Expect to collaborate extensively with various departments, including IT, business analysis, supply chain management, marketing, and other operational units, to gather requirements and deliver integrated solutions.

Methodology:

• Data-Driven Decision Making: FIS likely emphasizes using data analytics to inform operational decisions, identify trends, and measure the impact of implemented solutions.

• Agile & Lean Principles: Many large tech companies, including those in fintech, adopt agile methodologies for project management and lean principles for process optimization to enhance efficiency and adaptability.

• User-Centric Design: The emphasis on UX design indicates a commitment to understanding and meeting user needs in the development and optimization of applications and processes.

Company Website: https://careers.fisglobal.com/us/en

📝 Enhancement Note: The company's large size and fintech focus suggest a professional, structured environment with a strong emphasis on technology, security, and regulatory compliance. The "operational transformation" aspect implies a dynamic environment where process improvement and innovation are key.

📈 Career & Growth Analysis

Operations Career Level: This is an intern/co-op level role (0-2 years of experience), designed for individuals currently pursuing a bachelor's degree. It provides foundational experience in UX design, digital media, and business process optimization within a corporate setting.

Reporting Structure: The intern will report to a designated manager or team lead within the operations or design department. This structure allows for direct mentorship and supervision, crucial for learning and development.

Operations Impact: While an intern, the role contributes to the broader operational goals of FIS Global by enhancing user experience and communication for critical business applications, particularly within the supply chain. This indirectly supports efficiency, adoption, and data-driven decision-making, which are vital for the company's success in the competitive fintech market.

Growth Opportunities:

• Skill Specialization: Opportunity to deepen expertise in UX/UI design tools, video production, and digital content creation, potentially leading to specialization in areas like interaction design, motion graphics, or instructional design.

• Industry Exposure: Gain invaluable insights into the financial technology sector, understanding its unique challenges, regulatory environment, and operational demands.

• Networking & Future Placements: Build professional relationships within FIS Global, which can lead to future internship opportunities, co-op extensions, or even full-time employment upon graduation.

• Mentorship: Benefit from guidance and feedback from experienced professionals, accelerating learning and professional development.

📝 Enhancement Note: For an intern role, growth is primarily defined by skill acquisition, practical experience, and exposure to the industry. The "Experienced (relevant combo of work and education)" hiring type suggests that the company is looking for students who can hit the ground running with foundational knowledge and a strong desire to learn and contribute.

🌐 Work Environment

Office Type: Hybrid. The role is primarily remote, offering flexibility, but requires occasional in-office presence for team events, collaboration, or specific project needs.

Office Location(s): Toronto, Ontario, Canada. Specific office locations within Toronto may vary, but the hybrid model implies access to company facilities when needed.

Workspace Context:

• Collaborative Environment: The hybrid nature encourages both independent work and collaborative sessions, either virtually or in person, fostering a dynamic team atmosphere.

• Technology & Tools: Interns will have access to industry-standard design and video editing software, likely provided or supported by FIS Global, along with necessary collaboration platforms.

• Team Interaction: Opportunities for regular interaction with colleagues through virtual meetings, team sync-ups, and planned in-person events, facilitating knowledge sharing and team cohesion.

Work Schedule:

• Full-time, approximately 40 hours per week. The remote aspect allows for some flexibility in structuring the workday, though core hours for team collaboration will likely be expected.

📝 Enhancement Note: The hybrid model offers a balance between the flexibility of remote work and the benefits of in-person collaboration, which is common for many roles in larger corporations like FIS Global.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and cover letter, with a strong emphasis on your academic background and any relevant project experience.

• Portfolio Submission & Review: You will likely be asked to submit a link to your online portfolio. This is a critical step where your UX design, digital media, and process visualization skills will be thoroughly evaluated.

• First Interview (Hiring Manager/Team Lead): This interview will focus on your understanding of UX principles, design tools, video production, and your ability to articulate your thought process. Expect behavioral questions about teamwork, problem-solving, and motivation.

• Technical/Skills Assessment (Optional): You might be given a small design challenge or asked to walk through a specific project in your portfolio in more detail to assess your practical skills and approach to problem-solving.

• Final Interview (Potential Stakeholders): This might involve meeting with other team members or stakeholders you would be collaborating with to assess cultural fit and communication style.

Portfolio Review Tips:

• Curate Selectively: Choose your strongest 2-3 UX case studies and a diverse selection of your best digital media projects. Quality over quantity.

• Show Your Process: For each UX project, clearly outline the problem, your research, ideation, design iterations, user testing (if any), and final solution. Use visuals (wireframes, mockups, prototypes) effectively.

• Quantify Impact: If possible, mention the intended or achieved impact of your designs (e.g., "aimed to improve task completion time," "designed for enhanced clarity").

• Highlight Relevant Skills: Ensure your portfolio prominently features UX/UI design, wireframing, prototyping, workflow visualization, video editing, and graphic design skills.

• Professional Presentation: Ensure your portfolio is well-organized, easy to navigate, and visually appealing. Use clear descriptions and a professional tone.

• Tailor for Operations: Emphasize how your designs contribute to process improvement, efficiency, or user adoption in a business context.

Challenge Preparation:

• Be ready to discuss your approach to common UX challenges, such as designing for complex data, improving existing interfaces, or creating effective training materials.

• Practice articulating your design decisions and the rationale behind them, especially concerning user needs and business objectives.

• Familiarize yourself with common business process mapping conventions.

📝 Enhancement Note: The interview process for an intern role will heavily weigh potential and demonstrated foundational skills through academic work and portfolio. The portfolio is the primary tool for showcasing these capabilities.

🛠 Tools & Technology Stack

Primary UX/Design Tools:

• Figma / Adobe XD: Essential for wireframing, prototyping, and UI design. Expect to demonstrate proficiency in creating interactive prototypes and design systems.

• Sketch (Potentially): Another popular UI design tool, though Figma and Adobe XD are more commonly specified.

Video Editing & Multimedia Tools:

• Adobe Premiere Pro: Industry-standard for professional video editing.

• Adobe After Effects: For motion graphics, visual effects, and advanced video compositing.

• DaVinci Resolve / Final Cut Pro: Alternatives for professional video editing, demonstrating broader software familiarity.

Productivity & Collaboration Tools:

• Microsoft Office Suite: Advanced proficiency in PowerPoint (for presentations), Excel (for data analysis and reporting), and Word (for documentation).

• Collaboration Platforms: Familiarity with tools like Microsoft Teams, Slack, or similar for virtual communication and project management.

Analytics & Reporting (Basic Exposure):

• While not a primary requirement, exposure to or understanding of how design impacts analytics and reporting metrics is beneficial. Familiarity with dashboarding concepts (e.g., Tableau, Power BI) is a plus. CRM & Automation (Contextual Awareness):

• Understanding that business applications often integrate with CRMs (like Salesforce) and may utilize automation workflows is helpful context, though direct experience is not typically required for this intern role.

📝 Enhancement Note: The required tools are specific and critical. Candidates must be able to demonstrate practical experience with these design and video editing software packages.

👥 Team Culture & Values

Operations Values:

• Customer Focus: A strong commitment to understanding and serving the needs of internal and external users, ensuring that applications and processes are user-friendly and effective.

• Innovation & Continuous Improvement: A drive to explore new technologies and methodologies (like AI content creation) to enhance processes, improve efficiency, and deliver better outcomes.

• Collaboration & Teamwork: Emphasis on working together across departments, sharing knowledge, and supporting colleagues to achieve common goals.

• Integrity & Accountability: Upholding high ethical standards and taking responsibility for one's work, ensuring quality and reliability in all deliverables.

• Data-Driven Approach: Utilizing data and analytics to inform design decisions, measure performance, and justify process improvements.

Collaboration Style:

• Cross-functional Integration: Expect a collaborative environment where UX designers and media specialists work closely with business analysts, operations managers, and IT professionals to ensure solutions meet diverse needs.

• Feedback-Rich Environment: A culture that encourages constructive feedback on designs and content to foster continuous improvement and learning.

• Knowledge Sharing: Opportunities to share insights, best practices, and learnings through team meetings, presentations, and informal discussions.

📝 Enhancement Note: FIS Global, as a large corporation, likely has well-defined core values. The emphasis on "operational transformation" and "digital media" suggests a culture that values innovation, efficiency, and effective communication.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Design & Business Needs: Effectively translating complex, sometimes conflicting, business requirements into user-friendly and technically feasible designs.

• Adoption of New Tools/Processes: Encouraging and facilitating the adoption of new digital solutions or optimized processes by end-users who may be accustomed to older methods.

• Working within a Large Organization: Navigating the complexities of a large corporate structure, understanding approval processes, and collaborating with diverse teams.

• Rapid Technological Evolution: Staying current with advancements in UX design, digital media tools, and AI technologies relevant to business applications.

Learning & Development Opportunities:

• Advanced UX/UI Skills: Deepen expertise in user research, interaction design, prototyping, and usability testing.

• Digital Storytelling: Enhance skills in creating compelling narratives through video, infographics, and presentations to drive business understanding and adoption.

• Process Optimization Techniques: Gain practical experience in analyzing and improving operational workflows.

• Fintech Industry Insights: Develop a strong understanding of the financial technology landscape and its operational demands.

• Professional Networking: Build connections with industry professionals that can support future career aspirations.

📝 Enhancement Note: The challenges are framed to highlight areas where an intern can learn and grow, with the company providing support and opportunities for development.

💡 Interview Preparation

Strategy Questions:

• UX Design Process: "Walk me through your process for designing a new feature for a business application. How do you ensure user needs are met?" (Be prepared to discuss user research, wireframing, prototyping, and iteration.)

• Digital Media Impact: "How would you use video to explain a complex new operational process to employees?" (Focus on storytelling, clarity, and target audience.)

• Problem-Solving: "Describe a time you had to analyze a process and identify areas for improvement. What was your approach and what was the outcome?" (Highlight analytical skills and solution-oriented thinking.)

Company & Culture Questions:

• "What interests you about working in the fintech industry and specifically at FIS Global?" (Research FIS's mission, recent news, and impact.)

• "How do you approach collaboration with team members who have different technical backgrounds or priorities?" (Emphasize communication, empathy, and compromise.)

• "How do you ensure your designs are accessible and inclusive?" (Discuss awareness of accessibility standards.) Portfolio Presentation Strategy:

• Tell a Story: For each portfolio piece, frame it as a narrative – the problem, your approach, the solution, and the outcome.

• Focus on Your Role: Clearly articulate your specific contributions, especially if it was a team project.

• Explain Your 'Why': Be ready to justify your design decisions and tool choices. Why did you choose Figma? Why this color palette? Why this workflow structure?

• Demonstrate Process: Show the journey from rough sketches/ideas to polished final products. Highlight iterations and feedback incorporated.

• Quantify When Possible: Even for academic projects, try to frame potential impact (e.g., "designed to reduce user confusion," "aimed to streamline data entry").

📝 Enhancement Note: Interview preparation should focus on showcasing a clear understanding of UX/design principles, practical tool proficiency, and the ability to connect design work to business objectives and process improvement.

📌 Application Steps

To apply for this operations position:

• Submit your application through the FIS Global careers portal.

• Portfolio Customization: Ensure your online portfolio is up-to-date, showcases your best UX design, digital media, and process visualization work, and is easily accessible via a link on your resume. Tailor any accompanying cover letter to highlight your specific interest in this role and FIS Global.

• Resume Optimization: Clearly list your relevant academic coursework, projects, and any prior internship experience. Use keywords from the job description (e.g., UX Design, Figma, Adobe Premiere Pro, Process Improvement, Digital Media).

• Interview Preparation: Practice articulating your design process, explaining your portfolio projects, and answering behavioral questions related to teamwork, problem-solving, and motivation. Be ready to discuss your understanding of UX principles and their application in a business context.

• Company Research: Familiarize yourself with FIS Global's business, its role in the fintech industry, and its recent initiatives. Understand the company's values and culture to better align your responses during the interview.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.