Intermediate UX/UI Designer

📍 Job Overview

Job Title: Intermediate UX/UI Designer

Company: Informed Solutions

Location: London, England, United Kingdom

Job Type: Full-time

Category: User Experience (UX) & User Interface (UI) Design

Date Posted: April 13, 2026

Experience Level: Intermediate (2-5 years)

Remote Status: Hybrid

🚀 Role Summary

• Lead and deliver user-centered design (UCD) solutions for critical public sector digital transformation projects, impacting areas like health, safety, and sustainability.

• Champion best practices in User-Centered Design (UCD) internally and externally, setting the vision for the discipline within the organization.

• Collaborate effectively within multi-disciplinary teams, including user research, service design, content design, and technical consultants, to ensure seamless and accessible user experiences.

• Drive the creation and evolution of scalable, accessible design practices, continuously improving design excellence and contributing to a culture of innovation and integrity.

📝 Enhancement Note: This role is positioned as "Intermediate," suggesting a need for demonstrated experience beyond entry-level, with responsibilities including leadership and coaching. The emphasis on public sector, GDS principles, and complex projects indicates a need for a candidate who can navigate challenging environments and influence stakeholders effectively. The "Hybrid" work arrangement implies a balance between remote work and in-office collaboration.

📈 Primary Responsibilities

• Design innovative, user-centered solutions across private and public sector projects, ensuring user needs are at the forefront of every design decision.

• Collaborate with user research, service design, content design, and interaction design specialists to deliver cohesive and impactful user experiences.

• Act as a strong advocate for user needs, effectively communicating and influencing decisions with internal teams, clients, and broader stakeholders.

• Manage and contribute to all phases of the digital delivery lifecycle, from discovery and research through to live product support, adapting methodologies as required.

• Partner closely with technical consultants and developers to embed user-centered practices while respecting and considering technical constraints and feasibility.

• Design accessible digital experiences, creating low-fidelity wireframes and high-fidelity UI designs, while actively utilizing and evolving the company's design system.

• Develop reusable UI assets and common design patterns to ensure consistency, efficiency, and scalability across projects.

• Create interactive prototypes using industry-standard tools (Figma, InVision, Sketch) and build rich prototypes with HTML, CSS, JavaScript, and Nunjucks, adhering to GDS prototyping toolkit standards.

• Mentor and coach early-career colleagues, fostering the growth of the internal UCD community and supporting their professional development.

• Contribute to the continuous improvement of Informed Solutions' UX capabilities by refining methodologies and driving quality enhancements in design processes.

📝 Enhancement Note: The responsibilities highlight a blend of hands-on design work and strategic leadership. The emphasis on the full delivery lifecycle and collaboration with technical teams suggests a need for a practical, adaptable designer. Mentoring and contributing to internal methodology refinement point to an expectation of thought leadership and a desire to grow the UCD practice within the company.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a strong portfolio demonstrating equivalent practical experience and a deep understanding of UX/UI principles is paramount.

Experience: Proven experience as a UX/UI Designer, with a minimum of 2-5 years of professional practice, ideally within the public sector or consultancy environments. Experience leading projects and mentoring junior designers is expected.

Required Skills:

• UX and Interaction Design Expertise: Demonstrated experience in delivering complex, user-centered designs, with a preference for experience applying GDS (Government Digital Service) principles.

• End-to-End Delivery: Proven ability to work across the full digital delivery lifecycle, from discovery to live deployment, adapting methods to suit project phases.

• Leadership and Coaching: Strong leadership capabilities with verifiable experience guiding and mentoring teams, fostering a collaborative culture and promoting best practices.

• Multi-Disciplinary Collaboration: Experience working effectively within diverse, multi-disciplinary teams including user researchers, service designers, content designers, and technical consultants.

• Technical Collaboration: Ability to partner effectively with software engineers and developers, ensuring designs are technically feasible and aligned with development constraints.

• User Advocacy: Skilled in championing user needs and perspectives with clients, internal stakeholders, and wider audiences.

• Accessible and Scalable Design: Solid understanding of accessibility standards (e.g., WCAG) and experience creating reusable UI components and design systems for scalability.

• Prototyping and Tools: Proficiency in modern design and prototyping tools such as Figma, InVision, and Sketch. Experience building interactive prototypes using HTML, CSS, JavaScript, and Nunjucks (GDS prototyping toolkit).

• Agile Methodologies: Practical experience working within Agile development environments, delivering iterative, user-centered solutions.

Preferred Skills:

• Service Design: Experience applying service design principles to map and improve end-to-end user journeys and service blueprints.

• Consultancy Experience: Prior experience working within a client-facing consultancy setting, particularly within the technology sector.

• User Research: Experience planning, conducting, and synthesizing user research sessions to inform design decisions.

📝 Enhancement Note: The "Required Skills" section is robust, emphasizing practical application of UX/UI principles, leadership, and technical proficiency. The preference for GDS principles and public sector experience is a key differentiator for this role. The inclusion of Nunjucks and the GDS prototyping toolkit indicates a specific technical stack requirement.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrated User-Centered Design: Showcase projects where user needs were the primary driver, illustrating your process from research and ideation to final design.

• End-to-End Project Examples: Present case studies that cover the full project lifecycle, detailing your involvement in discovery, design, development collaboration, and post-launch iterations.

• System Design & Reusability: Include examples of contributions to or creation of design systems, reusable UI components, and common design patterns, highlighting their impact on consistency and efficiency.

• Accessibility & Inclusivity: Feature projects where accessibility standards were a key consideration, demonstrating your understanding and application of inclusive design principles.

• Prototyping & Technical Skills: Provide links or demonstrations of interactive prototypes built using Figma, InVision, Sketch, and/or HTML/CSS/JavaScript, showcasing your technical prototyping capabilities.

Process Documentation:

• Workflow Design & Optimization: Be prepared to discuss how you approach designing user workflows and optimizing them for efficiency and user satisfaction.

• Methodology Adaptation: Articulate how you adapt design methodologies (e.g., Agile, GDS) to different project phases and client contexts.

• Measurement & Performance: Explain how you measure the success of your designs and contribute to performance analysis, linking design choices to user outcomes and business goals.

📝 Enhancement Note: For a UX/UI role, especially an intermediate one with leadership aspects, a strong portfolio is critical. The requirements emphasize not just the final output but also the process, methodology, and impact, particularly concerning user-centered design, accessibility, and technical collaboration. Demonstrating experience with design systems and reusable components is also key.

💵 Compensation & Benefits

Salary Range: Based on London market rates for an Intermediate UX/UI Designer with 2-5 years of experience in a consultancy setting, working on public sector projects, the estimated salary range is approximately £45,000 - £65,000 per annum. This range accounts for the required skills in GDS principles, advanced prototyping, and leadership/mentoring responsibilities.

Benefits:

• InformedACADEMY™: Comprehensive award-winning personal and professional development programmes, including support for professional certifications.

• Health & Wellbeing: Industry-leading plan with 24/7 GP services, mental health support, and physical health support.

• Hybrid Working: Flexible arrangement combining remote and in-office work.

• Private Health Care Cover: Comprehensive medical coverage.

• Generous Life Assurance Cover: Financial protection for dependents.

• Gym Membership: Contribution towards fitness and wellbeing.

• Monthly Office Lunch & Onsite Massage Sessions: Perks to enhance the in-office experience.

• Holiday Entitlement: 25 paid working days per year plus bank holidays.

• Sabbatical Leave Scheme: Opportunity for extended leave.

• Enhanced Parental Leave: Enhanced Maternity and Paternity Leave and Pay.

• Company Pension Contribution: Employer contribution to retirement savings.

• Profit Share Scheme: Opportunity to share in the company's success.

• Payment of Professional Subscriptions: Support for maintaining professional memberships.

• Generous Referral Scheme: Incentives for successful candidate referrals.

Working Hours: The standard working hours are 40 per week, with a hybrid working arrangement offering flexibility.

📝 Enhancement Note: The salary estimate is based on typical London compensation for a mid-level UX/UI designer in a consultancy environment, considering the specific skills and responsibilities outlined, including public sector experience and GDS knowledge. The benefits package is extensive, reflecting Informed Solutions' commitment to employee wellbeing and professional growth.

🎯 Team & Company Context

🏢 Company Culture

Industry: Digital transformation consultancy, with a strong focus on #tech4good projects in sectors such as Civil Defence, Healthcare, Sustainable Environment, Land Asset Management, and Digital Democracy.

Company Size: A successful, growing international digital transformation consultancy. The specific company size is not explicitly stated but is implied to be substantial enough to deliver large-scale projects and offer a wide range of benefits and development programs, likely falling into the 250-1000 employee range or larger, given its international reach.

Founded: 1992, indicating a long-standing presence and expertise in the digital transformation space.

Team Structure:

• Multi-Disciplinary Teams: Operates within dynamic, multi-disciplinary teams comprising UX/UI designers, user researchers, service designers, content designers, interaction designers, and technical consultants.

• Agile Environment: Works within a fast-paced, agile environment, emphasizing iterative development and flexible working practices.

• Cross-Functional Collaboration: Strong emphasis on collaboration across various roles and departments, fostering a problem-solving culture.

Methodology:

• User-Centred Design (UCD): Core to all project delivery, ensuring user needs are paramount.

• Agile Delivery: Utilizes agile methodologies for iterative development and rapid response to evolving project requirements.

• GDS Principles: Adherence to Government Digital Service (GDS) principles for public sector digital projects, ensuring accessibility, usability, and efficiency.

• Data-Driven Decisions: Implied through the focus on user research and performance analysis to inform design and strategy.

Company Website: https://www.informed.com/

📝 Enhancement Note: Informed Solutions positions itself as a mission-driven consultancy focused on impactful digital transformation. The culture appears to be collaborative, innovative, and supportive, with a clear emphasis on professional development and employee wellbeing. The "Great Place to Work®" certification underscores this commitment. The specific focus on public sector and #tech4good projects will appeal to candidates seeking meaningful work.

📈 Career & Growth Analysis

Operations Career Level: This role is classified as "Intermediate," indicating a level beyond entry-level. It requires a candidate who can not only perform design tasks proficiently but also take ownership of design processes, mentor junior colleagues, and contribute to the strategic direction of UCD practices within the company. This level often involves leading smaller projects or significant components of larger ones.

Reporting Structure: While not explicitly detailed, intermediate designers typically report to a Senior UX/UI Designer, a Design Lead, or a Head of Design/UCD. They are expected to collaborate closely with project managers, business analysts, developers, and client stakeholders.

Operations Impact: The UX/UI Designer at Informed Solutions has a direct impact on the success of critical public sector digital transformation projects. Their work influences user adoption, service effectiveness, and the overall user experience of platforms used by citizens and professionals in vital sectors. By championing UCD and accessibility, they contribute to more equitable and efficient digital services, aligning with the company's #tech4good mission.

Growth Opportunities:

• Specialization: Deepen expertise in specific areas like accessibility, design systems, or user research.

• Leadership Progression: Advance to Senior UX/UI Designer, Lead UX/UI Designer, or Head of UCD roles, taking on more strategic responsibilities and managing larger teams or initiatives.

• Cross-Disciplinary Skills: Develop skills in service design, interaction design, or even product management through project exposure and company training programmes.

• Consultancy Acumen: Enhance client management, business development, and strategic advisory skills within a consultancy framework.

• Internal Mentorship & Training: Contribute to the company's learning and development by mentoring others and refining internal methodologies.

📝 Enhancement Note: The "Intermediate" level is crucial here. It implies a candidate who is proficient and capable but still developing their leadership and strategic influence. The growth opportunities are well-articulated, emphasizing a clear path for career advancement within both design and consultancy domains.

🌐 Work Environment

Office Type: Informed Solutions operates a hybrid working model, suggesting a blend of remote work and in-office collaboration. The company fosters a dynamic and nurturing environment that rewards initiative and flexibility.

Office Location(s): The primary listed location is London, England, United Kingdom. Specific office addresses are not provided, but the hybrid model implies access to a London-based office for collaborative work and team meetings.

Workspace Context:

• Collaborative Spaces: The hybrid model and emphasis on multi-disciplinary teams suggest office spaces designed for collaboration, workshops, and team interactions.

• Technology & Tools: Access to industry-standard design software (Figma, InVision, Sketch), prototyping tools, and development environments (HTML, CSS, JavaScript, Nunjucks).

• Team Interaction: Opportunities for regular interaction with colleagues through planned team days, project meetings, and informal exchanges, fostering a strong team cohesion.

Work Schedule: Standard working hours are 40 per week. The hybrid arrangement offers flexibility, allowing individuals to balance personal needs with project demands and in-office collaboration requirements. This flexibility is crucial for maintaining work-life balance while delivering on project timelines.

📝 Enhancement Note: The hybrid nature of the role is a key aspect of the work environment. It requires individuals to be self-disciplined for remote work and adaptable for in-office collaboration. The company culture promotes flexibility and rewards initiative, indicating an environment where employees are trusted to manage their work effectively.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of CV and portfolio to assess foundational skills, experience, and cultural fit. Prepare to articulate your design philosophy and key achievements.

• Technical/Skills Interview: A discussion focused on your UX/UI expertise, problem-solving approach, and experience with specific tools and methodologies (e.g., GDS principles, prototyping). Be ready to walk through portfolio examples.

• Design Challenge/Workshop: Likely a practical exercise (could be a take-home task or an in-session workshop) to evaluate your design thinking, problem-solving abilities, and collaboration skills in a simulated project environment.

• Cultural Fit & Team Interview: Meeting with potential team members and hiring managers to assess your ability to work collaboratively, communicate effectively, and align with Informed Solutions' values (Innovation, Excellence, Integrity).

• Final Interview: Potentially with senior leadership to discuss strategic contributions, career aspirations, and overall fit for the company.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 strong projects that best showcase your skills relevant to this role (public sector, GDS, end-to-end delivery, collaboration, accessibility).

• Tell a Story: For each project, clearly outline the problem, your role, the process you followed, the solutions you designed, the challenges you overcame, and the measurable outcomes or impact.

• Highlight Process: Emphasize your user-centered approach, research methods, design iterations, and collaboration with technical teams.

• Showcase Technical Proficiency: Include interactive prototypes or clear demonstrations of your work with HTML, CSS, JavaScript, and Nunjucks if applicable.

• Accessibility Focus: Clearly articulate how you incorporated accessibility and inclusive design principles. Be prepared to discuss GDS standards.

• Conciseness: Be prepared to present your portfolio concisely, focusing on key insights and impact.

Challenge Preparation:

• Understand GDS: Familiarize yourself with the GDS Design Principles and Service Manual.

• Practice Problem-Solving: Be ready to tackle design problems, articulate your thought process, and justify your decisions based on user needs and project constraints.

• Collaboration Scenarios: Prepare for scenarios where you need to collaborate with developers, researchers, or stakeholders with differing opinions.

• Time Management: If a timed challenge, practice working efficiently and prioritizing tasks.

📝 Enhancement Note: The interview process is expected to be thorough, assessing not only technical skills but also process, collaboration, and cultural fit. A well-prepared portfolio that aligns with the specific requirements (GDS, public sector, accessibility) will be crucial for success.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: For UI design, wireframing, prototyping, and collaboration. Expected proficiency in creating components and design systems.

• InVision / Sketch: Alternative or complementary tools for prototyping and UI design. Experience with either is valuable.

• HTML, CSS, JavaScript: For building rich, interactive prototypes. Understanding of front-end development principles is key.

• Nunjucks: Specifically mentioned as part of the GDS prototyping toolkit, indicating its importance for public sector projects.

Analytics & Reporting:

CRM & Automation:

• Not typically primary tools for UX/UI designers, but an understanding of how designs integrate into broader digital platforms and CRM systems may be advantageous.

📝 Enhancement Note: The technology stack is clearly defined, with a strong emphasis on industry-standard design tools (Figma) and front-end prototyping technologies (HTML, CSS, JavaScript, Nunjucks) relevant to GDS standards. Proficiency here is non-negotiable.

👥 Team Culture & Values

Operations Values:

• Innovation: Encouraged to think differently and explore new approaches to problem-solving and digital transformation.

• Excellence: A commitment to always doing the best work possible, striving for high quality and impactful outcomes.

• Integrity: Acting in good faith at all times, fostering trust and ethical conduct in all interactions.

• Collaboration: A strong belief in working together, valuing diverse perspectives and collective problem-solving to achieve shared goals.

• Impact: A focus on delivering real-world impact for clients and communities through meaningful digital services.

Collaboration Style:

• Cross-Functional Integration: Seamless collaboration with diverse teams, including technical and non-technical specialists, to co-design solutions.

• Open Communication: Fostering an environment where ideas are shared freely, feedback is constructive, and different perspectives are respected.

• Mutual Support: Senior colleagues actively support, coach, and upskill each other, creating a nurturing environment for growth.

• Problem-Solving Focus: A collective drive to solve complex problems together, leveraging collective expertise to deliver successful outcomes.

📝 Enhancement Note: The company's values (Innovation, Excellence, Integrity) are central to its culture and are expected to be embodied by its employees. The collaboration style is described as highly integrated and supportive, crucial for success in complex, multi-disciplinary projects.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Complex Public Sector Requirements: Understanding and designing for the unique needs, constraints, and stakeholder landscapes of public sector clients.

• Balancing User Needs with Technical Constraints: Effectively communicating and integrating user-centered designs within technical limitations and project timelines.

• Driving UCD Maturity: Contributing to the ongoing evolution and adoption of UCD best practices within the organization and with clients.

• Adapting to Fast-Paced Agile Environments: Thriving in an environment where priorities can shift and iterative development is the norm.

• Mentoring and Coaching: Developing leadership skills to effectively guide and support junior designers.

Learning & Development Opportunities:

• InformedACADEMY™: Access to extensive personal and professional development programs, including support for professional certifications.

• Exposure to Diverse Projects: Working on a variety of #tech4good projects across different public and private sector domains provides broad experience.

• Mentorship: Opportunities to learn from senior designers and leadership, fostering career progression.

• Skill Enhancement: Development in areas like service design, advanced prototyping, accessibility, and potentially leadership roles.

• Industry Best Practices: Staying current with evolving UX/UI trends, GDS principles, and agile methodologies through project work and company-provided training.

📝 Enhancement Note: The challenges presented are typical for an intermediate designer in a consultancy environment, particularly one focused on public sector digital transformation. The growth opportunities are substantial, driven by the company's commitment to learning and development.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex user-centered design you led for a public sector client. What were the key challenges, how did you address them using GDS principles, and what was the outcome?" (Focus on process, GDS, impact, and your leadership.)

• "How do you collaborate with developers and technical consultants to ensure your designs are feasible and effectively implemented?" (Highlight your technical understanding and communication skills.)

• "Walk us through a project where you had to balance competing stakeholder needs with user requirements. How did you advocate for the user and reach a consensus?" (Demonstrate user advocacy and negotiation skills.)

Company & Culture Questions:

• "What interests you about Informed Solutions' mission and our focus on #tech4good projects?" (Research company values and recent projects.)

• "How do you see your skills and experience contributing to our culture of Innovation, Excellence, and Integrity?" (Align your approach with their stated values.)

Portfolio Presentation Strategy:

• Structure: For each project, use a clear narrative: Problem -> Your Role -> Process -> Solution -> Outcome/Impact.

• Visuals: Use high-quality mockups, wireframes, user flows, and interactive prototypes.

• Quantify Impact: Where possible, use data or metrics to demonstrate the success of your designs (e.g., improved conversion rates, reduced task completion times, increased user satisfaction scores).

• GDS/Accessibility: Explicitly call out how GDS principles and accessibility standards were integrated into your designs.

• Conciseness: Be prepared to present your key projects within a limited timeframe (e.g., 10-15 minutes per project, if asked to present).

📝 Enhancement Note: Interview preparation should focus on demonstrating practical application of skills, understanding of GDS, leadership potential, and alignment with the company's mission and values. The portfolio is a critical tool for illustrating these capabilities.

📌 Application Steps

To apply for this operations position:

• Submit your application through the application link provided on the Workable platform.

• Portfolio Customization: Tailor your portfolio to highlight projects that demonstrate your experience with user-centered design, GDS principles, public sector work, accessibility, and end-to-end project delivery. Prepare to discuss specific case studies in detail.

• Resume Optimization: Ensure your resume clearly articulates your experience with UX/UI design, prototyping tools (Figma, HTML/CSS/JS), Agile methodologies, and any leadership or mentoring responsibilities. Use keywords from the job description naturally.

• Interview Preparation: Practice articulating your design process, problem-solving approach, and how you collaborate with technical teams. Prepare specific examples for behavioral questions related to leadership, innovation, and dealing with challenges.

• Company Research: Thoroughly research Informed Solutions' mission, values, and recent projects. Understand their commitment to #tech4good and their approach to digital transformation.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

---