In-Home Design Consultant (Base + Uncapped Commission!)

📍 Job Overview

Job Title: In-Home Design Consultant

Company: West Shore Home Recruiting

Location: Columbus, OH; Dublin, OH

Job Type: Full-Time

Category: Sales Operations / GTM (Go-To-Market)

Date Posted: June 01, 2026

Experience Level: Entry-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role is centered around direct customer engagement and sales, focusing on securing agreements for home improvement projects such as bathroom, flooring, window, and door remodels.

• You will be responsible for executing a defined, one-call close sales methodology, leveraging pre-qualified warm leads to drive revenue for the company.

• Success in this position requires strong interpersonal skills, a competitive drive, and the ability to effectively communicate product and service value propositions to homeowners.

• This is a field-based sales role that requires travel to customer residences, necessitating a valid driver's license and reliable transportation.

📝 Enhancement Note: While the title is "In-Home Design Consultant," the core responsibilities and compensation structure (Base + Uncapped Commission, expected first-year income up to $200K+) strongly indicate a direct sales role rather than a purely consultative design position. The focus is on closing deals using a prescribed sales method, which aligns with Go-To-Market (GTM) and Sales Operations functions in driving revenue.

📈 Primary Responsibilities

• Conduct in-home sales appointments, acting as the primary point of contact for potential customers to present West Shore Home's remodeling solutions.

• Execute a structured, one-call close sales process designed to secure customer agreements for bathroom, flooring, window, and door projects.

• Utilize pre-set, warm leads provided by the company; no cold calling or proactive lead generation is required.

• Effectively communicate the value, benefits, and features of West Shore Home's products and services to prospective clients.

• Collaborate with the sales team and management by attending weekly team meetings and training workshops to enhance sales techniques and product knowledge.

• Maintain a professional demeanor and represent the West Shore Home brand positively during all customer interactions.

• Manage a rotating monthly schedule, ensuring availability for appointments during designated windows, including evenings and Saturdays.

• Accurately document sales activities and customer interactions within the company's CRM or designated sales management system.

📝 Enhancement Note: The responsibilities are heavily focused on direct sales execution and adherence to a specific sales methodology, which is a critical component of GTM strategy. The emphasis on "one-call close" and "pre-set warm leads" highlights a need for efficient sales process management and effective lead conversion, linking it to sales operations principles.

🎓 Skills & Qualifications

Education:

Experience:

• Previous sales experience is preferred, particularly in direct-to-consumer (DTC) sales, home improvement, or related fields.

Required Skills:

• Exceptional interpersonal and communication skills, with the ability to build rapport quickly with diverse clientele.

• A competitive mindset and a strong drive to achieve and exceed sales targets.

• Proficiency in consultative selling techniques and effectively articulating value propositions.

• Ability to manage time effectively and adhere to a structured rotating schedule.

• Valid Driver's License with a clean driving record.

Preferred Skills:

• Proven track record of success in sales, particularly in a commission-based environment.

• Familiarity with home improvement products or interior design principles.

• Experience with CRM software for tracking sales activities and customer interactions.

• Ability to adapt quickly to new sales methodologies and product training.

• Bilingual proficiency in Spanish and English is a plus.

📝 Enhancement Note: The emphasis on "one-call close" and "pre-set warm leads" suggests a need for candidates who can quickly build trust and demonstrate value, aligning with GTM sales enablement best practices. The preference for candidates from retail/hospitality points to a focus on transferable customer service and sales skills.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal "portfolio" in the traditional sense (like a design portfolio) isn't explicitly required for this sales-focused role, candidates are expected to demonstrate their sales process and success through their resume and interview performance.

• Evidence of successful lead conversion and deal closure, quantified where possible (e.g., sales figures, conversion rates).

• Examples of how you have approached customer objections and navigated complex sales conversations.

Process Documentation:

• Candidates should be prepared to discuss their personal sales process, including how they prepare for appointments, engage with clients, present solutions, handle objections, and close deals.

• Understanding of the importance of following a standardized sales methodology for consistent results.

• Ability to articulate how they track their progress and manage their pipeline (even if informally).

📝 Enhancement Note: For a sales role like this, the "portfolio" is less about visual design and more about showcasing sales acumen. Candidates should prepare to discuss their sales process, past successes, and ability to execute a given sales methodology. This aligns with how sales operations often evaluates performance and identifies best practices.

💵 Compensation & Benefits

Salary Range:

• Estimated Base Salary: $60,000 - $80,000 per year (This is an estimated range for the base component, as not explicitly provided but inferred from the "Base + Uncapped Commission" structure and typical compensation for similar sales roles in the Columbus, OH market. The provided $125,000 minimum in the raw data is likely an on-target earnings figure rather than a base salary.)

• On-Target Earnings (OTE): $125,000+ per year.

• Potential First-Year Earnings: Up to $200,000+ (including base, commission, and bonuses).

• Commission Structure: Uncapped commission opportunities, incentivizing high performance.

• Bonuses: Annual Net Sales Bonus Program.

Benefits:

• Comprehensive Health Insurance options: Medical, Dental, Vision, Accident, Life, Critical Illness, Short-Term Disability, and Long-Term Disability.

• 401(k) Retirement Plan with a company match.

• Health Savings Account (HSA) with a company match.

• Paid holidays and Paid Time Off (PTO).

• Employee Referral Program.

• Employee Discount Program.

Working Hours:

• Rotating Schedule: Weeks 1-2: Monday-Friday, available 9:00 AM - 7:00 PM. Weeks 3-4: Tuesday-Friday (9:00 AM - 7:00 PM) & Saturday (9:00 AM - 2:00 PM).

• Sales appointments are approximately 2 hours each.

• Attendance at weekly team meetings and training workshops is required.

📝 Enhancement Note: The compensation structure is a critical sales incentive. The provided $125,000 minimum is best interpreted as an On-Target Earnings (OTE) figure, reflecting the combined base and expected commission. Local market research for similar in-home sales roles in Columbus, OH, suggests a base salary typically ranging from $50,000-$80,000, with significant commission potential driving total earnings much higher. The company's stated potential first-year income of $200K+ is ambitious but achievable with strong performance in a commission-heavy role.

🎯 Team & Company Context

🏢 Company Culture

Industry: Home Improvement / Residential Remodeling. This sector is characterized by a strong focus on customer satisfaction, quality of service, and competitive market dynamics.

Company Size: Over 40 locations nationwide with over 3,000 employees. This indicates a large, established, and growing organization with structured processes and career development opportunities.

Founded: (Not specified in the provided data, but the company's scale suggests a significant history). West Shore Home is a leading home improvement company, operating in over 40 locations nationwide.

Team Structure:

• The In-Home Design Consultant role operates within the sales department, likely reporting to a Sales Manager or Regional Sales Manager.

• This role involves direct collaboration with other sales consultants, potentially sales support staff, and management.

Methodology:

• The company employs a defined, structured sales methodology ("one-call close") focused on efficiency and effectiveness in securing customer agreements.

• Emphasis on data-driven insights to understand customer needs and tailor product presentations.

• Continuous improvement through regular team meetings and training workshops to refine sales techniques and product knowledge.

Company Website: https://westshorehome.com/

📝 Enhancement Note: The company's commitment to being "technology-driven" suggests an investment in sales tools and processes that support efficiency and data utilization, which is a hallmark of effective Sales Operations. Their "Top Workplaces USA" awards highlight a strong internal culture focused on employee support and development.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Sales Professional. This role is designed for individuals starting their careers in sales or transitioning from related customer-facing roles. It provides a foundational experience in direct sales, customer interaction, and commission-based earning.

Reporting Structure: Typically reports to a Sales Manager, who oversees a team of In-Home Design Consultants. The manager provides coaching, performance feedback, and support for achieving sales targets.

Operations Impact: This role is directly responsible for driving revenue growth through customer acquisition and sales closure. The success of these consultants directly impacts the company's top-line performance and market share in the home improvement sector.

Growth Opportunities:

• Sales Advancement: Potential to advance to Senior Design Consultant, Sales Team Lead, or Sales Manager roles based on performance and leadership capabilities.

• Skill Development: Opportunities to hone consultative selling skills, product knowledge, negotiation tactics, and customer relationship management through ongoing training and hands-on experience.

• Cross-Functional Moves: Potential to transition into other GTM or Sales Operations roles within the company, leveraging sales experience to inform strategy, enablement, or analytics.

📝 Enhancement Note: This role serves as a critical entry point into a GTM function. Success here can pave the way for specialized roles within sales, sales operations, or even management, providing a clear career trajectory within a large organization. The emphasis on "unlimited professional growth potential" is a key indicator of upward mobility.

🌐 Work Environment

Office Type: Field-based role requiring travel to customer homes. While there isn't a traditional office workspace for daily tasks, there will be required attendance at local team meetings and training sessions, which may occur at a regional office or designated meeting space.

Office Location(s): Columbus, OH and Dublin, OH are the primary service areas for this role. Candidates are expected to reside within or be able to readily travel to these regions.

Workspace Context:

• The primary "workspace" is the customer's home, requiring professionalism, adaptability, and the ability to present solutions effectively in a residential setting.

• Field consultants rely on mobile technology (smartphones/tablets) to access company systems, schedules, and sales tools.

• Collaboration with the team occurs during scheduled meetings and through digital communication channels.

Work Schedule: The rotating schedule (including evenings and Saturdays) is designed to accommodate customer availability for in-home consultations, reflecting the nature of the home improvement sales cycle. Flexibility is key.

📝 Enhancement Note: The field-based nature of this role requires self-discipline and effective time management. Understanding the customer's environment and adapting the sales approach accordingly is crucial, a skill often developed through experience in GTM roles.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume to assess relevant experience and qualifications.

• Phone/Video Interview: Likely with a recruiter or sales manager to discuss your background, motivation, and understanding of sales principles. Be prepared to articulate your sales philosophy and why you're interested in West Shore Home.

• In-Person Interview/Ride-Along: May involve a role-playing exercise where you demonstrate your sales approach, or potentially a "ride-along" with an experienced consultant to observe and participate in a live sales appointment.

• Final Interview: Potentially with senior sales leadership to confirm cultural fit and long-term potential.

Portfolio Review Tips:

• Since this is a sales role, your "portfolio" consists of your resume and your ability to articulate your sales successes.

• Quantify achievements on your resume: Instead of "Increased sales," state "Increased sales by 15% in Q3 2025 by implementing a new customer follow-up strategy."

• Prepare specific examples of how you've handled objections, closed deals, and built rapport with customers.

Challenge Preparation:

• You may be asked to role-play a sales scenario, presenting a product or handling a common customer objection. Practice your elevator pitch and your ability to clearly explain product benefits.

• Be prepared to discuss your understanding of the home improvement market and why West Shore Home is a leader.

• Demonstrate enthusiasm, confidence, and a customer-centric approach.

📝 Enhancement Note: For this sales-focused role, interview preparation should center on demonstrating sales skills, understanding of the sales process, and alignment with the company's GTM strategy. The "portfolio" is effectively your sales track record and your ability to articulate it.

🛠 Tools & Technology Stack

Primary Tools:

• CRM System: (Likely Salesforce, HubSpot, or a proprietary system) for managing leads, customer interactions, sales activities, and pipeline tracking. Familiarity with CRM principles is key.

• Mobile Device: A smartphone or tablet is essential for accessing company systems, potentially for presentations, and two-factor authentication.

• Sales Presentation Software: Potentially used for in-home presentations, demonstrating product features and customization options.

Analytics & Reporting:

CRM & Automation:

• The company likely uses CRM and potentially sales enablement tools to standardize the sales process and provide resources to consultants. Understanding how these tools support the sales funnel is important.

📝 Enhancement Note: Proficiency with CRM systems is fundamental for any sales role that aims to track and optimize performance, a core function of Sales Operations. While the consultant may not manage the CRM, they must be adept at using it to log activities and manage their pipeline effectively.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Bringing Happiness to Every Home® is the core mission, emphasizing exceptional customer experience and satisfaction.

• Integrity & Honesty: Building trust with customers and colleagues through transparent and ethical practices.

• Teamwork & Collaboration: Supporting colleagues and contributing to a positive team environment, as evidenced by their "Top Workplaces" recognition.

• Drive for Results: A strong emphasis on achieving sales targets and contributing to the company's growth objectives.

• Innovation: As a "technology-driven" company, a willingness to adopt new tools and processes that enhance efficiency and customer experience.

Collaboration Style:

• A blend of independent field work and team-based collaboration during scheduled meetings and training.

• Open communication channels are encouraged to share best practices and support fellow consultants.

• A culture that values continuous learning and professional development to drive individual and team success.

📝 Enhancement Note: The company's stated values, particularly "Bringing Happiness to Every Home®" and their "Top Workplaces" awards, suggest a culture that balances aggressive sales targets with a strong emphasis on employee well-being and customer satisfaction. This alignment is crucial for GTM success.

⚡ Challenges & Growth Opportunities

Challenges:

• Sales Performance Pressure: The commission-heavy structure means consistent performance is required to meet income expectations. Handling rejection and maintaining motivation are key.

• Navigating Customer Objections: Effectively addressing customer concerns about price, scope, or timing is crucial for closing deals.

• Time Management: Balancing appointment scheduling, travel, and administrative tasks within a rotating schedule requires excellent organizational skills.

• Adapting to Sales Methodology: Successfully adopting and consistently applying the company's specific "one-call close" sales process.

Learning & Development Opportunities:

• Sales Training: Comprehensive paid training on products, sales techniques, and the company's specific sales methodology.

• Mentorship: Potential to learn from experienced sales consultants and managers.

• Career Pathing: Clear opportunities for advancement within the sales organization and potentially into sales operations or management roles.

• Industry Exposure: Gaining deep knowledge of the home improvement and remodeling industry.

📝 Enhancement Note: This role offers a steep learning curve in direct sales and GTM execution. Overcoming the inherent challenges of commission-based sales and mastering the company's sales process are critical for both short-term success and long-term career growth within the organization.

💡 Interview Preparation

Strategy Questions:

• "Tell me about a time you successfully closed a difficult sale." (Focus on your process, objection handling, and closing techniques).

• "How do you build rapport with a new customer quickly?" (Highlight your interpersonal skills and ability to connect).

• "Describe your experience with commission-based sales and how you stay motivated." (Emphasize your drive, goal-orientation, and resilience).

Company & Culture Questions:

• "Why are you interested in West Shore Home and the home improvement industry?" (Research the company's mission, values, and market position).

• "How do you align with our company values, such as 'Bringing Happiness to Every Home®'?" (Provide examples of how your past experiences reflect these values).

Portfolio Presentation Strategy:

• Your "portfolio" is your resume and your verbal communication. Ensure your resume highlights quantifiable sales achievements.

• Be prepared to walk through your sales process step-by-step.

• Use the STAR method (Situation, Task, Action, Result) to answer behavioral questions about past sales successes.

• Practice explaining complex product benefits in a simple, customer-friendly way.

📝 Enhancement Note: Interview preparation should focus on demonstrating a strong sales aptitude, a customer-centric approach, and an understanding of how this role contributes to the company's overall GTM strategy. Emphasize your ability to execute a defined sales process and drive revenue.

📌 Application Steps

To apply for this In-Home Design Consultant position:

• Submit your application through the provided link on the Dayforce portal.

• Resume Optimization: Tailor your resume to highlight any relevant sales experience, customer service achievements, and quantifiable results. Emphasize skills like communication, persuasion, and closing deals.

• Portfolio Preparation: While not a traditional portfolio, be ready to articulate your sales process and past successes using the STAR method. Prepare specific examples of how you've handled objections and closed sales.

• Interview Practice: Rehearse answers to common sales interview questions, focusing on demonstrating your drive, resilience, and customer focus. Practice role-playing scenarios.

• Company Research: Familiarize yourself with West Shore Home's products, services, mission, and values. Understand their position in the home improvement market and their commitment to customer satisfaction.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with West Shore Home Recruiting before making application decisions.