In-Home Design Consultant

📍 Job Overview

Job Title: In-Home Design Consultant

Company: Luxury Bath Technologies

Location: University Place, WA

Job Type: FULL_TIME

Category: Sales Operations

Date Posted: 2026-08-12

Experience Level: 2-5 Years

Remote Status: On-site

🚀 Role Summary

• Drive in-home sales consultations for premium bath remodeling solutions, directly impacting revenue generation.

• Leverage a proprietary iPad sales system to design custom solutions and present compelling proposals to homeowners.

• Cultivate strong customer relationships through active listening, needs assessment, and delivering exceptional service.

• Achieve and exceed ambitious sales targets within a commission-based compensation structure, with significant earning potential.

• Collaborate with internal teams to ensure seamless project execution from sale to installation, optimizing the customer journey.

📝 Enhancement Note: While the title is "In-Home Design Consultant," the core responsibilities and compensation structure (commission-based, high earning potential, sales focus) strongly indicate a Sales Operations or GTM (Go-To-Market) role focused on direct sales execution rather than traditional operations support. The role involves direct client interaction and revenue generation, aligning with a sales-focused operational capacity.

📈 Primary Responsibilities

• Conduct in-home consultations, meticulously assessing client needs and preferences for bath remodeling projects.

• Utilize an intuitive iPad-based sales system to create and present detailed, customized design proposals, including product selections and aesthetic considerations.

• Clearly articulate project scope, pricing, and available financing options to prospective clients, addressing any questions or concerns with expertise.

• Employ consultative selling techniques to guide homeowners through the decision-making process and successfully close sales opportunities.

• Ensure a superior customer experience throughout the sales cycle, fostering trust and satisfaction to drive repeat business and referrals.

• Actively participate in weekly sales meetings, training sessions, and coaching opportunities to continuously refine sales strategies and product knowledge.

• Maintain accurate and up-to-date client records and sales activities within the CRM system.

📝 Enhancement Note: The responsibilities emphasize direct sales activities, client interaction, and revenue generation, which are key components of a GTM or Sales Operations function focused on field sales execution. The use of a specific sales system and the goal of closing sales are central to this operational role.

🎓 Skills & Qualifications

Education: High School Diploma or GED required; Associate's or Bachelor's degree in a related field (e.g., Business, Marketing, Design) is a plus.

Experience: 2-5 years of experience in a sales-oriented role, preferably with direct client interaction or in-home sales. Experience within the home improvement or remodeling sector is highly advantageous.

Required Skills:

• Proven ability to communicate effectively and build rapport with diverse clientele.

• Strong presentation and public speaking skills, comfortable delivering impactful sales pitches.

• Demonstrated success in consultative selling and closing deals.

• Self-motivated and driven by performance-based incentives.

• Proficient in using technology, specifically iPad-based sales applications and CRM systems.

• Excellent time management and organizational skills to manage a schedule of appointments.

• Ability to work independently and as part of a collaborative sales team. Preferred Skills:

• Prior experience in home improvement sales, interior design, or kitchen/bath remodeling.

• Familiarity with design software or 3D visualization tools.

• Experience presenting financing options and overcoming budget objections.

• A track record of consistently exceeding sales quotas.

📝 Enhancement Note: The qualifications highlight a blend of sales acumen, interpersonal skills, and technical proficiency with sales tools, which are critical for effective GTM operations. The preference for home improvement sales experience directly relates to the industry context.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Documented examples of successful sales presentations, showcasing persuasive communication and solution-oriented approaches.

• Case studies demonstrating the ability to understand client needs and translate them into successful product recommendations and sales outcomes.

• Evidence of managing a sales pipeline, from lead qualification to closing, with clear metrics on conversion rates.

• Examples of how technology, such as CRM or specialized sales software, was leveraged to enhance sales efficiency and customer engagement. Process Documentation:

• Demonstrate understanding of a structured sales process, from initial contact and needs assessment to proposal generation and closing.

• Outline methods for effectively presenting pricing and financing options to facilitate informed customer decisions.

• Showcase an ability to document client interactions, project details, and sales outcomes accurately for reporting and follow-up.

📝 Enhancement Note: For a role with a direct sales focus, a "portfolio" would typically encompass evidence of sales success, presentation materials, and examples of how sales processes and tools were utilized to achieve results, rather than a traditional operations process portfolio. This section is tailored to reflect that.

💵 Compensation & Benefits

Salary Range: $150,000 - $200,000+ per year (Commission-based)

Benefits:

• Pre-qualified, company-provided leads to maximize selling opportunities.

• Unlimited earning potential, directly tied to performance and sales success.

• Flexible scheduling options to accommodate work-life balance.

• Comprehensive paid training and ongoing sales coaching to foster professional development.

• Access to industry-leading, high-quality bath remodeling products.

• User-friendly iPad sales system for efficient design and proposal generation.

• Opportunities for career advancement within a growing, locally owned company.

Working Hours: This is a commission-based role with a flexible schedule, typically requiring 40 hours per week, including evenings and weekends to accommodate client appointments.

📝 Enhancement Note: The salary range provided ($150,000-$200,000+) is a significant earning potential, typical for high-performing commission-based sales roles in the home improvement sector. The benefits are heavily weighted towards sales enablement and financial reward, aligning with the role's function.

🎯 Team & Company Context

🏢 Company Culture

Industry: Home Improvement & Remodeling (Bath & Shower Specialists)

Company Size: The company is described as "locally owned" and "growing," suggesting a mid-sized organization or a division within a larger entity that maintains a close-knit feel. This size often allows for direct impact and visibility for individual contributors.

Founded: Specific founding date not provided, but the company emphasizes providing "stylish, affordable, and low-maintenance bath solutions" and "quality craftsmanship with outstanding customer service," indicating a focus on customer satisfaction and product excellence.

Team Structure:

• The sales team likely operates with a degree of autonomy, with consultants managing their own appointments and client interactions.

• Reporting structure is likely to a Sales Manager or Regional Sales Director, focusing on performance metrics and sales targets.

• Cross-functional collaboration is essential with installation teams and potentially customer service departments to ensure a seamless customer experience post-sale. Methodology:

• Data-driven lead qualification and assignment to ensure consultants are working with high-potential prospects.

• Consultative sales methodology focused on understanding homeowner needs and providing tailored solutions.

• Use of technology (iPad sales system) for standardized design, quoting, and sales process management.

• Emphasis on continuous improvement through sales training and performance analysis.

Company Website: http://www.luxurybath.com

📝 Enhancement Note: The company culture appears to value customer-centricity, product quality, and performance. For operations professionals, understanding how sales processes are standardized and supported by technology is key.

📈 Career & Growth Analysis

Operations Career Level: This role represents a direct contributor level within the Sales Operations or GTM function, focused on revenue generation through in-home consultations and sales closures. It requires a blend of sales expertise and operational execution using company-provided tools.

Reporting Structure: The In-Home Design Consultant typically reports to a Sales Manager or a similar leadership role within the sales department. This manager oversees performance, provides coaching, and ensures adherence to sales processes.

Operations Impact: The primary impact of this role is direct revenue generation for the company. By successfully selling remodeling solutions, the consultant contributes significantly to the company's financial health and market share. Their effectiveness directly influences the demand placed on installation and operational fulfillment teams.

Growth Opportunities:

• Sales Leadership: Progress to a Senior Design Consultant, Sales Team Lead, or Sales Manager role, overseeing a team of consultants and contributing to sales strategy.

• Specialization: Develop expertise in specific product lines or customer segments, becoming a subject matter expert.

• Cross-functional Roles: Transition into roles within Sales Enablement, Sales Operations, or Business Development, leveraging their deep understanding of the sales process and customer needs.

• Product Development Input: Provide valuable customer feedback to influence product development and marketing strategies.

📝 Enhancement Note: Growth opportunities are heavily skewed towards sales management and leadership, reflecting the role's direct contribution to revenue. However, the operational aspects of managing sales processes and client data can be a pathway to broader Sales Operations roles.

🌐 Work Environment

Office Type: Primarily an in-home, field-based role. While there may be a local office for occasional meetings or training, the majority of the work is conducted at client residences.

Office Location(s): The role requires the consultant to reside in or near the Spokane area to efficiently manage client appointments within the designated service territory. The provided location is University Place, WA, with a note about needing to live near Spokane, indicating a potential service area that spans across regions or a slight discrepancy in the provided data.

Workspace Context:

• The primary workspace is the client's home, requiring adaptability and professionalism in diverse environments.

• The company provides an iPad sales system, which serves as the central tool for design, quoting, and sales management.

• Collaboration with installation teams and customer support is managed remotely or through designated communication channels.

Work Schedule: The schedule is flexible but demanding, typically requiring 40 hours per week. This often includes evenings and weekends to accommodate client availability, which is common for in-home sales roles focused on maximizing appointment opportunities.

📝 Enhancement Note: The "on-site" nature of this role is critical. It's a field sales position, not a traditional office-based operations role. The flexibility in schedule is a key characteristic, balanced by the need to be available when clients are.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A phone or video call to assess basic qualifications, communication skills, and interest in a commission-based sales role.

• In-Home Simulation/Role Play: Candidates may be asked to conduct a mock in-home consultation, demonstrating their ability to present, design, and close a sale. This often involves using the iPad sales system.

• Sales Manager Interview: A more in-depth discussion about sales experience, motivation, understanding of the company's products, and strategic approach to sales.

• Field Ride-Along (Optional): Potentially shadowing an experienced consultant to observe real client interactions and sales processes.

Portfolio Review Tips:

• Focus on quantifiable achievements: Highlight sales figures, conversion rates, and revenue generated.

• Showcase presentation skills: Prepare examples of sales collateral, design mock-ups, or even a recorded mock presentation.

• Demonstrate problem-solving: Explain how you've overcome sales objections or addressed challenging client needs.

• Highlight technology proficiency: Be ready to discuss your experience with CRM systems and sales enablement tools, particularly mobile applications.

• Tailor examples: If possible, provide examples relevant to home improvement or design. Challenge Preparation:

• Be prepared to discuss your approach to lead qualification and customer needs assessment.

• Practice articulating the benefits of the company's products and services concisely.

• Develop a strategy for presenting pricing and financing options confidently.

• Understand the company's value proposition and how it differentiates from competitors.

📝 Enhancement Note: The interview process for this role is heavily sales-focused, emphasizing practical demonstration of sales skills and the ability to use provided sales tools effectively. A "portfolio" here would be a collection of sales achievements and presentation materials, not operational process documentation.

🛠 Tools & Technology Stack

Primary Tools:

• iPad Sales System: This is the core tool for in-home consultations, used for product visualization, custom design, quoting, and potentially capturing client signatures. Proficiency and comfort with tablet-based applications are essential.

• CRM System (e.g., Salesforce, HubSpot, or proprietary): Used for managing leads, tracking customer interactions, forecasting sales, and reporting on performance. The specific CRM may vary, but understanding CRM principles is key.

• Communication Tools (e.g., Email, Phone, Messaging Apps): For internal communication with sales management, support teams, and client follow-ups.

Analytics & Reporting:

• Sales performance dashboards within the CRM or sales system will be used to track individual and team metrics.

• Reporting on conversion rates, average deal size, and sales cycle length is expected. CRM & Automation:

• The iPad sales system likely incorporates some level of automation for generating proposals and quotes.

• CRM functionalities will manage the sales workflow and automate follow-up tasks.

📝 Enhancement Note: The technology stack is heavily geared towards sales enablement and customer interaction, with the iPad sales system being the most critical component. This is distinct from the complex ERP, BI, and marketing automation tools often found in broader Revenue or Marketing Operations roles.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: A strong emphasis on understanding and meeting homeowner needs to deliver satisfaction and build long-term relationships.

• Performance-Driven: A culture that rewards success and motivates individuals to achieve ambitious sales targets through hard work and skill.

• Quality & Craftsmanship: Pride in offering high-quality, durable, and aesthetically pleasing remodeling solutions.

• Integrity & Trust: Building trust with clients through honest consultations, transparent pricing, and reliable service delivery.

• Teamwork & Support: While individual performance is key, there's an expectation of supporting colleagues and collaborating with internal teams for successful project completion.

Collaboration Style:

• Field-to-Office: Consultants need to effectively communicate client needs and project details to internal teams (e.g., installation, customer service) to ensure seamless execution.

• Peer-to-Peer Learning: Sharing best practices and successful strategies among sales consultants is likely encouraged.

• Managerial Support: Regular interaction with sales managers for coaching, performance review, and strategic guidance.

📝 Enhancement Note: The culture emphasizes direct client impact and sales success. Understanding how these values translate into daily actions for a sales consultant is crucial for cultural fit.

⚡ Challenges & Growth Opportunities

Challenges:

• High Performance Expectations: The commission-based structure means consistent performance is required to meet income goals, which can be challenging.

• Client Objections: Effectively handling objections related to price, design, or timing is a constant challenge.

• Managing a Flexible Schedule: Balancing client appointments, personal time, and administrative tasks requires strong self-discipline.

• Market Competition: Differentiating the company's offerings and value proposition in a competitive home improvement market.

• Sales Cycle Management: Guiding clients through a significant purchase decision requires patience and persuasive skills.

Learning & Development Opportunities:

• Advanced Sales Techniques: Training on negotiation, closing strategies, and handling difficult conversations.

• Product Knowledge Expansion: Deepening understanding of bath remodeling materials, design trends, and installation processes.

• Financial & Financing Presentation Skills: Improving ability to explain complex financing options and payment plans.

• Sales Technology Mastery: Becoming an expert user of the iPad sales system and any associated CRM tools.

• Leadership Development: Opportunities to mentor new consultants or move into management roles.

📝 Enhancement Note: This role presents significant income potential but also requires resilience and a proactive approach to overcoming sales challenges. Growth opportunities are primarily within sales leadership and specialized sales roles.

💡 Interview Preparation

Strategy Questions:

• "Describe your approach to a first-time in-home sales consultation. What are the key steps you take?" (Focus on needs assessment, rapport building, and solution presentation).

• "How do you handle objections related to price when selling a premium product?" (Prepare examples of value-based selling and financing solutions).

• "Walk me through your process for designing a custom bath remodel for a homeowner with specific aesthetic preferences and budget constraints." (Highlight your design thinking and problem-solving).

• "How do you leverage technology, such as an iPad sales system or CRM, to enhance your sales process and customer engagement?" (Be ready to discuss specific features and benefits). Company & Culture Questions:

• "What do you know about Luxury Bath Technologies and our position in the market?" (Research their products, mission, and any recent news).

• "Why are you interested in a commission-based sales role with unlimited earning potential?" (Emphasize your drive, motivation, and comfort with performance-based compensation).

• "How do you maintain a professional demeanor and build trust when working in a client's personal space?" (Discuss professionalism, active listening, and respect). Portfolio Presentation Strategy:

• Prepare 2-3 concise case studies of successful sales engagements, focusing on the challenge, your solution, and the measurable results (e.g., revenue generated, client satisfaction).

• Be ready to walk through mock-ups of sales presentations or design proposals, explaining your thought process.

• If you have data on conversion rates or sales performance, be prepared to share it.

• Practice presenting your experience and qualifications in a compelling, story-driven manner.

📝 Enhancement Note: Interview preparation should focus on demonstrating sales acumen, problem-solving skills, and a strong understanding of the sales process and customer engagement, rather than traditional operations process documentation.

📌 Application Steps

To apply for this In-Home Design Consultant position:

• Submit your application through the provided link on the Luxury Bath Technologies careers portal.

• Tailor your resume: Highlight previous sales achievements, customer interaction experience, and any relevant home improvement or design background. Quantify your successes with numbers and metrics wherever possible.

• Prepare your "portfolio": Gather examples of successful sales presentations, case studies of sales wins, and any materials demonstrating your ability to design and present solutions.

• Practice your pitch: Rehearse your responses to common sales interview questions and be ready to conduct a mock in-home consultation, showcasing your communication and sales closing skills.

• Research the company: Familiarize yourself with Luxury Bath Technologies' products, services, and company values to demonstrate genuine interest and cultural alignment.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.