In-Home Design Consultant

📍 Job Overview

Job Title: In-Home Design Consultant

Company: Bath Planet of Inland Empire

Location: Fontana, California, United States

Job Type: FULL_TIME

Category: Sales Operations / Revenue Operations (Consultative Sales)

Date Posted: August 12, 2026

Experience Level: Entry-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role focuses on consultative sales within the home improvement sector, specifically bathroom remodeling, leveraging provided pre-qualified leads to drive revenue.

• The consultant will engage with homeowners directly in their residences, acting as a design expert and sales professional to close deals.

• Success is directly tied to sales performance, with a commission-based compensation structure offering significant earning potential.

• This position requires a strong emphasis on customer interaction, needs assessment, and delivering tailored solutions within a structured sales process.

📝 Enhancement Note: While the title is "In-Home Design Consultant," the core responsibilities and compensation structure clearly indicate a sales-focused role. The "design" aspect is integrated into the sales process, where the consultant recommends and sells customized solutions. This role can be categorized under Sales Operations or Revenue Operations due to its direct impact on revenue generation and its reliance on a defined sales process and lead management.

📈 Primary Responsibilities

• Conduct in-home sales presentations and consultations with pre-qualified homeowners who have expressed interest in bathroom remodeling services.

• Engage customers effectively, understanding their needs, preferences, and budget constraints to propose personalized bath and shower solutions.

• Utilize a proven, structured sales process and provided technology tools to guide customers through the design, pricing, and closing stages of the sale.

• Accurately measure and assess project requirements during in-home visits to ensure feasibility and detailed quoting.

• Build rapport and trust with potential clients, establishing credibility as a knowledgeable and reliable design and sales expert.

• Effectively handle customer objections and concerns, employing persuasive communication techniques to secure sales agreements.

• Maintain detailed records of customer interactions, sales activities, and outcomes within the company's CRM system.

• Participate actively in ongoing sales training, product knowledge sessions, and coaching to continuously improve performance and sales acumen.

• Collaborate with internal teams, such as installation or customer service, to ensure a seamless customer experience post-sale.

📝 Enhancement Note: The primary responsibilities are heavily sales-oriented, focusing on closing deals with pre-qualified leads. The "design" component is subservient to the sales objective, involving the selection of products and configurations that meet customer needs and facilitate a sale.

🎓 Skills & Qualifications

Education: High school diploma or equivalent required. Associate's or Bachelor's degree in a related field (e.g., business, marketing, interior design) may be beneficial but is not explicitly required.

Experience: 0-2 years of experience in sales, customer service, or a client-facing role. Prior experience in home improvement, design, or commission-based sales is preferred but not mandatory.

Required Skills:

• Sales Acumen: Demonstrated ability to understand customer needs, present solutions, and close sales.

• Communication Skills: Excellent verbal and interpersonal communication skills for effective client interaction and presentation delivery.

• Presentation Skills: Ability to confidently and persuasively present product information, design options, and pricing to homeowners.

• Customer Service Orientation: A strong focus on providing exceptional customer experiences and building rapport.

• Goal Orientation: Driven by targets and motivated to achieve and exceed sales quotas.

• Professionalism: Ability to present oneself professionally in client homes, demonstrating reliability and trustworthiness.

• Coachability: Openness to learning and applying new sales techniques, product knowledge, and company processes.

Preferred Skills:

• Design Sensibility: Basic understanding of interior design principles or an eye for aesthetics relevant to home remodeling.

• CRM Proficiency: Familiarity with Customer Relationship Management (CRM) software for tracking leads and sales activities.

• Home Improvement Industry Knowledge: Awareness of trends or products within the home renovation or remodeling sector.

• Closing Techniques: Experience in consultative selling and successfully overcoming objections to finalize sales.

📝 Enhancement Note: The "sales experience preferred, but not required" suggests the company is open to candidates with strong transferable skills and a willingness to learn, emphasizing coachability and a sales-driven mindset. The "design consultant" title implies a need for basic aesthetic understanding and the ability to translate customer needs into product recommendations.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Candidates are encouraged to prepare examples of past sales successes, focusing on how they identified customer needs, presented solutions, and closed deals.

• For candidates with less direct sales experience, highlighting projects or roles where they demonstrated strong communication, problem-solving, and persuasive abilities will be valuable.

• If applicable, any visual representations of design concepts or space planning completed in previous roles can be beneficial.

• Quantifiable achievements, such as exceeding targets or improving customer satisfaction, should be clearly articulated. Process Documentation:

• Candidates should be prepared to discuss their understanding of a structured sales process and how they would adhere to and potentially contribute to optimizing Bath Planet's proven sales system.

• The ability to articulate how they manage their daily schedule, prioritize leads, and follow up with clients will be assessed.

• An understanding of how to document client interactions and sales progress within a CRM system is expected.

📝 Enhancement Note: Given the entry-level nature and commission-based structure, a formal portfolio is likely not a strict requirement. However, candidates will be expected to demonstrate their sales potential and understanding of sales processes through their application materials and interview responses. The focus will be on demonstrating a systematic approach to sales and client engagement.

💵 Compensation & Benefits

Salary Range: $90,000 - $150,000+ annually. This range reflects the base potential and significant commission earnings for successful consultants.

Benefits:

• Uncapped Commissions: Direct correlation between sales performance and earning potential, offering significant upside.

• Pre-qualified Leads Provided: Consistent flow of inbound leads from homeowners actively seeking bathroom remodeling solutions, reducing the need for cold outreach.

• Comprehensive Training: Structured training program covering product knowledge, sales techniques, design principles, and the company's proprietary sales system.

• Sales Tools & Technology: Access to company-provided tools and technology to support the sales process, including CRM and design software.

• High-Demand Products: Opportunity to sell in-demand home improvement products with strong market appeal.

Working Hours: While the role is full-time, the nature of in-home sales often requires flexibility. Consultants may need to schedule appointments during evenings and weekends to accommodate homeowner availability, typically averaging around 40 hours per week but with potential for extended hours during peak periods or for specific client needs.

📝 Enhancement Note: The salary is heavily commission-driven, with the stated range representing potential earnings for high performers. The provided leads and training are significant benefits for entry-level sales roles, reducing initial barriers to success. The working hours are flexible to accommodate client schedules, typical for outside sales roles.

🎯 Team & Company Context

🏢 Company Culture

Industry: Home Improvement / Home Services (specifically bathroom remodeling). This industry is characterized by direct-to-consumer sales, emphasis on customer satisfaction, and a need for reliable, skilled service providers.

Company Size: Bath Planet is a growing company with multiple franchise locations. While specific employee numbers for the Inland Empire branch aren't detailed, the organization operates on a national scale, suggesting a structured corporate support system and established operational processes.

Founded: Bath Planet was founded with a mission to provide high-quality, affordable bathroom remodeling solutions. The company emphasizes innovation in product design and customer service, aiming to simplify the remodeling experience for homeowners.

Team Structure:

• The In-Home Design Consultant will likely be part of a local sales team within the Bath Planet of Inland Empire franchise.

• They will report to a Sales Manager or Franchise Owner who oversees sales operations and provides coaching.

• Collaboration will primarily occur with other sales consultants for best practice sharing and with support staff (e.g., scheduling, operations) for appointment management and project handover. Methodology:

• Data-Driven Lead Management: Utilizing provided leads and CRM data to prioritize and manage customer interactions effectively.

• Structured Sales Process: Following a defined methodology from initial contact through closing, ensuring consistency and efficiency.

• Customer-Centric Approach: Focusing on understanding and meeting individual homeowner needs to deliver customized solutions and high satisfaction.

Company Website: http://www.bathplanet.com/

📝 Enhancement Note: The company culture likely emphasizes performance, customer satisfaction, and adherence to established sales processes. As a franchise model, there may be a blend of corporate standards and local operational autonomy.

📈 Career & Growth Analysis

Operations Career Level: This is an entry-level to intermediate sales position. Consultants are expected to manage their own client interactions and sales pipeline, demonstrating autonomy within the defined sales framework. The role is focused on individual contributor sales performance.

Reporting Structure: Consultants typically report to a Sales Manager who provides guidance, performance reviews, and ongoing coaching. This manager is responsible for team performance and ensuring adherence to company sales standards.

Operations Impact: This role directly drives revenue for Bath Planet. Successful consultants contribute significantly to the company's financial growth through direct sales. Their performance metrics (sales volume, closing rates, average deal size) are critical to the overall success of the franchise.

Growth Opportunities:

• Senior Design Consultant/Sales Specialist: With proven success and advanced product/design knowledge, consultants can move into roles with higher earning potential or specialized product expertise.

• Sales Management: High-performing consultants with leadership potential may be groomed for Sales Manager positions, overseeing a team of consultants.

• Training and Coaching Roles: Experienced consultants who excel at mentoring others might transition into training or coaching positions within the organization.

• Franchise Ownership: In some cases, successful individuals may have opportunities to explore franchise ownership within the Bath Planet network.

📝 Enhancement Note: Growth is primarily vertical within sales roles or into management. The emphasis is on mastering the sales process and product offering to achieve higher earning potential and potentially leadership roles.

🌐 Work Environment

Office Type: Primarily an on-site role involving significant travel to client homes within the Inland Empire region. There may be a local office for training, team meetings, or administrative tasks, but the core work is performed remotely at customer residences.

Office Location(s): The primary service area is the Inland Empire, California, with the base likely being near Fontana, CA. Consultants will travel to customer locations within this defined territory.

Workspace Context:

• Mobile Office: The consultant's vehicle will serve as their primary mobile office, carrying product samples, design materials, and presentation tools.

• Customer Homes: The primary "workspace" is the customer's home, requiring adaptability and professionalism in various residential settings.

• Collaborative Environment: While much of the work is independent, team meetings and training sessions offer opportunities for collaboration and knowledge sharing with fellow consultants and management.

Work Schedule: Full-time, with flexibility required to schedule appointments during evenings and weekends to accommodate homeowner availability. This schedule is designed to maximize client engagement opportunities.

📝 Enhancement Note: This is a field sales role. The "work environment" is predominantly the client's home, requiring strong self-management, time management, and adaptability.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of the application and resume to assess basic qualifications and alignment with the role's requirements.

• Phone/Video Interview: An initial conversation with a recruiter or hiring manager to discuss experience, motivation, and understanding of a commission-based sales role.

• In-Home Role Play/Presentation: Candidates may be asked to conduct a mock sales presentation or design consultation, demonstrating their communication, sales, and design aptitude. This is a critical step for assessing practical skills.

• Final Interview: A meeting with the Sales Manager or Franchise Owner to discuss career goals, cultural fit, and finalize terms of employment.

Portfolio Review Tips:

• Focus on Sales Narrative: If you have sales experience, structure your resume and any discussion around the STAR method (Situation, Task, Action, Result), emphasizing quantifiable achievements and how you overcame challenges.

• Highlight Transferable Skills: For those without direct sales experience, emphasize customer service interactions, problem-solving scenarios, or any instances where you persuaded others or managed client relationships.

• Demonstrate Coachability: Be prepared to articulate how you learn new skills and adapt to feedback. Mention any training programs or mentorships you've benefited from.

• Showcase Professionalism: Your resume, application, and interview demeanor should reflect the professionalism required for in-home client interactions.

Challenge Preparation:

• Mock Presentation: Practice delivering a concise and compelling sales pitch, focusing on understanding customer needs and presenting solutions. Consider how you would present pricing and handle objections.

• Product Knowledge: Research Bath Planet's product offerings and common bathroom remodeling challenges to be prepared to discuss them intelligently.

• Sales Process Understanding: Be ready to discuss your approach to a structured sales process, from initial lead qualification to closing the deal.

📝 Enhancement Note: The interview process will heavily weigh practical demonstration of sales and communication skills, likely through role-playing or mock presentations, as this is a direct sales role with significant client interaction.

🛠 Tools & Technology Stack

Primary Tools:

• CRM System: Bath Planet likely utilizes a CRM (e.g., Salesforce, HubSpot, or a proprietary system) for lead management, tracking customer interactions, scheduling appointments, and managing the sales pipeline. Proficiency in CRM usage is essential.

• Sales Presentation Software: Specialized software or presentation decks for showcasing product options, design visuals, and pricing information during in-home consultations.

• Measurement Tools: Standard measuring tapes and potentially digital measurement devices for accurate site assessments.

Analytics & Reporting:

• Consultants will likely use CRM reports to track their individual sales performance, conversion rates, and pipeline value.

• Management will use aggregated data for team performance analysis and forecasting. CRM & Automation:

• The CRM system will be central to managing the sales workflow, from lead assignment to deal closure.

• Automation may be used for lead routing, appointment confirmations, and follow-up reminders.

📝 Enhancement Note: The company emphasizes using a "proven sales process and technology." This suggests a standardized approach to sales tools, with the CRM being central for managing leads and sales activities.

👥 Team Culture & Values

Operations Values:

• Performance-Driven: A strong emphasis on achieving and exceeding sales targets, with compensation directly reflecting individual success.

• Customer Focus: Dedication to providing excellent service and delivering high-quality remodeling solutions that satisfy homeowner needs.

• Integrity & Professionalism: Maintaining ethical business practices and presenting a professional image in all client interactions.

• Teamwork & Collaboration: While individual sales are key, collaboration with colleagues and support staff ensures smooth operations and a positive work environment.

• Continuous Improvement: A commitment to ongoing learning, skill development, and adapting to market needs and company processes.

Collaboration Style:

• Independent Work: Consultants primarily operate independently in the field, managing their own schedules and client interactions.

• Information Sharing: Opportunities exist for sharing best practices, market insights, and successful sales strategies with fellow consultants during team meetings or informal discussions.

• Cross-Functional Support: Effective collaboration with internal support teams (e.g., scheduling, operations, finance) is crucial for seamless client service delivery.

📝 Enhancement Note: The culture likely balances individual achievement with a structured approach to sales and customer service, driven by the company's established processes and product offerings.

⚡ Challenges & Growth Opportunities

Challenges:

• Commission-Based Income Variability: The primary challenge is managing income fluctuation inherent in a commission-only or heavily commission-based role, requiring strong sales performance consistency.

• Client Objections & Rejection: Navigating customer skepticism, budget concerns, or competitive offers requires resilience, strong negotiation skills, and effective objection handling.

• Time Management & Scheduling: Balancing lead follow-up, in-home appointments, travel, and administrative tasks efficiently requires excellent organizational skills.

• Product Knowledge Depth: Mastering the details of various bathroom remodeling products, customization options, and installation processes to confidently advise clients.

Learning & Development Opportunities:

• Sales Skill Enhancement: Continuous training on consultative selling, closing techniques, and negotiation strategies.

• Product & Design Expertise: Deepening knowledge of Bath Planet's product lines, materials, and design trends to offer more sophisticated solutions.

• Performance Coaching: Regular coaching sessions with sales managers to review performance, identify areas for improvement, and set development goals.

• Career Progression: Opportunities to advance into senior sales roles, sales management, or specialized training positions within the company.

📝 Enhancement Note: The challenges are typical for a commission-based sales role, emphasizing the need for resilience and strong sales skills. Growth opportunities are clearly defined within the sales hierarchy and potentially into management.

💡 Interview Preparation

Strategy Questions:

• "Describe your approach to understanding a customer's needs during an in-home consultation." (Focus on active listening, probing questions, and empathy.)

• "How would you handle a situation where a potential client expresses concerns about the cost of the proposed solution?" (Prepare to discuss value-based selling, ROI, and financing options.)

• "Walk me through your process for closing a sale." (Emphasize confidence, summarizing benefits, and asking for the business.)

• "How do you stay motivated in a commission-based sales environment?" (Highlight intrinsic motivation, goal setting, and resilience.) Company & Culture Questions:

• "What do you know about Bath Planet and the home improvement industry?" (Research the company's products, services, and mission.)

• "Why are you interested in an in-home sales role, and what makes you a good fit for our team?" (Connect your skills and career aspirations to the role and company culture.)

• "How do you handle rejection or a lost sale?" (Showcase resilience, learning from setbacks, and a forward-looking attitude.) Portfolio Presentation Strategy:

• Quantify Achievements: If you have sales experience, prepare specific examples of sales targets met or exceeded, revenue generated, or improvements made.

• Highlight Sales Process: Be ready to describe your approach to managing leads, conducting consultations, and closing deals, even if using hypothetical scenarios for entry-level roles.

• Showcase Communication Skills: Prepare a brief, compelling summary of your qualifications and enthusiasm for the role, demonstrating clear and persuasive communication.

• Discuss Design Aptitude: Be ready to talk about your aesthetic sense and how you would approach designing a bathroom solution based on a client's description.

📝 Enhancement Note: Interview preparation should focus on demonstrating sales aptitude, communication skills, professionalism, and a strong understanding of how to approach in-home sales and consultative design.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Bath Planet careers page.

• Resume Optimization: Tailor your resume to highlight any sales, customer service, or design-related experience. Use keywords from the job description such as "sales presentations," "customer engagement," "closing sales," and "design consultation." Quantify achievements wherever possible (e.g., "Increased customer satisfaction by 15% in previous role").

• Prepare for Role-Play: Practice a mock sales presentation. Be ready to demonstrate how you would engage a homeowner, understand their needs, present a solution, and close the sale, even if using a hypothetical scenario.

• Research Bath Planet: Familiarize yourself with Bath Planet's product offerings, services, and company mission. Understand their value proposition in the bathroom remodeling market.

• Articulate Your Motivation: Be prepared to clearly explain why you are interested in a commission-based, in-home sales role and how your skills align with the requirements.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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