Hiring || Senior UX Designer - Mumbai

📍 Job Overview

Job Title: Senior UX Designer

Company: 2coms

Location: Mumbai, Maharashtra, India

Job Type: Contract

Category: User Experience (UX) Design / Product Design

Date Posted: 2026-07-27

Experience Level: 5-10 years (with 4+ years in UX/Product Design)

Remote Status: On-site

🚀 Role Summary

• Lead the design of large-scale web and mobile banking applications, focusing on user-centered design principles for intuitive and scalable digital experiences.

• Translate complex business, operational, and regulatory requirements into elegant, user-focused design solutions within the BFSI sector.

• Develop, govern, and scale a bank-wide Design System to ensure consistency, reusability, and efficiency across multiple product teams and digital platforms.

• Drive UX coherence and maintain high-quality design standards across all enterprise digital products, impacting customer satisfaction and operational efficiency.

• Collaborate extensively with cross-functional teams including Product Management, Engineering, Security, Compliance, and Architecture to deliver world-class digital banking solutions.

📝 Enhancement Note: The role emphasizes a strong focus on enterprise-level applications within the BFSI (Banking, Financial Services, and Insurance) sector, requiring a deep understanding of complex requirements, regulatory compliance, and the strategic implementation of a Design System to drive consistency and efficiency. The "Contract" employment type suggests a project-based engagement, potentially requiring adaptability and a strong ability to deliver results within defined timelines.

📈 Primary Responsibilities

• Design end-to-end user experiences for complex, large-scale web and mobile banking platforms, ensuring a seamless and intuitive user journey.

• Translate intricate business objectives, operational workflows, and stringent regulatory requirements into actionable, user-focused design solutions that meet diverse user needs.

• Build, own, and scale a comprehensive bank-wide Design System, establishing guidelines and components to ensure consistency, reusability, and efficiency across development teams.

• Maintain UX coherence and uphold high-quality design standards across all digital products and platforms, ensuring a unified brand experience.

• Collaborate closely with a wide array of stakeholders, including Business units, Product Managers, Engineering teams, Enterprise Architecture, Information Security, and Compliance officers, to gather insights and align design strategy.

• Lead and execute usability testing sessions, conduct thorough UX reviews, and manage the design sign-off process to ensure the delivery of high-quality, user-validated digital solutions.

📝 Enhancement Note: The responsibilities highlight a strategic leadership role in design, extending beyond individual feature design to encompass system-level governance and cross-functional alignment. The emphasis on translating regulatory and operational requirements into design solutions is critical for the BFSI domain.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's or Master's degree in Design, Human-Computer Interaction (HCI), Computer Science, or a related field is typically expected for senior roles in UX/Product Design.

Experience:

• 5-10 years of overall IT experience.

• A minimum of 4 years of proven, relevant experience in UX/Product Design, with a strong emphasis on enterprise-level applications or the BFSI sector. Required Skills:

• Demonstrated experience in creating, governing, and scaling robust Design Systems for enterprise-level products.

• High proficiency in industry-standard design and prototyping tools, particularly Figma.

• Comprehensive understanding and experience in creating detailed UX documentation (wireframes, user flows, prototypes, specifications).

• Strong understanding of accessibility standards, including WCAG (Web Content Accessibility Guidelines), and their practical application in design.

• Proven ability to translate complex business objectives, operational workflows, and regulatory requirements into user-centered design solutions.

• Exceptional stakeholder management skills, with the ability to effectively communicate design rationale and gain buy-in from diverse groups.

• Strong analytical and problem-solving skills to address complex UX challenges. Preferred Skills:

• Familiarity with frontend development frameworks (e.g., React, Angular, Vue.js) and an understanding of design-to-code workflows to facilitate collaboration with engineering.

• Experience with HRMS (Human Resource Management Systems) design.

• Experience in mentoring junior designers and fostering a collaborative design environment.

• Experience conducting and synthesizing results from usability testing.

📝 Enhancement Note: The requirements strongly emphasize practical experience in enterprise/BFSI applications and Design System management, suggesting the need for candidates who can immediately contribute to a complex, regulated environment. Proficiency in Figma and WCAG is non-negotiable.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing end-to-end UX/Product Design projects, with a strong emphasis on enterprise or BFSI applications.

• Detailed case studies demonstrating the translation of complex business, operational, and regulatory requirements into user-centered design solutions.

• Evidence of experience in building, maintaining, or significantly contributing to a Design System, including examples of components, guidelines, and its impact on consistency and efficiency.

• Demonstrations of proficiency with Figma, including complex prototypes, user flows, and detailed design specifications.

• Examples of how accessibility standards (WCAG) were integrated into the design process and final deliverables.

• Projects that highlight strong stakeholder collaboration and the ability to navigate complex organizational structures. Process Documentation:

• Showcase documentation of design processes, including user research methodologies, wireframing, prototyping, usability testing, and iterative design cycles.

• Examples of how design decisions were documented and communicated to cross-functional teams, including engineering and product management.

• Evidence of contribution to or management of design handoffs to development teams, ensuring clarity and accuracy.

📝 Enhancement Note: The portfolio is critical for demonstrating the ability to handle complex enterprise requirements and manage design systems. Candidates should focus on projects that showcase strategic thinking, process rigor, and tangible outcomes relevant to the BFSI domain.

💵 Compensation & Benefits

Salary Range: For a Senior UX Designer with 5-10 years of experience in Mumbai, India, specializing in BFSI and enterprise applications, the estimated salary range is ₹15,00,000 to ₹25,00,000 per annum. This range is based on industry benchmarks for senior design roles in metropolitan Indian cities, considering the specialized BFSI domain, contract employment, and the need for expertise in Design Systems and Figma.

Benefits: As this is a contract position, benefits may vary and are often negotiated or provided through a third-party agency. Standard benefits for contract roles in India often include:

• Statutory benefits as per Indian labor laws (e.g., Provident Fund contributions if applicable).

• Health insurance coverage (may be provided by the agency or the client company).

• Potential for performance-based bonuses or contract extensions based on project success.

• Opportunity to work on high-impact, large-scale digital transformation projects within a leading financial institution.

Working Hours: Standard full-time working hours, typically 40 hours per week (Monday to Friday), with potential for occasional overtime depending on project deadlines. The role is on-site in Mumbai, requiring adherence to the company's standard working schedule.

📝 Enhancement Note: Salary estimates are based on general market research for senior UX roles in Mumbai, India, adjusted for the BFSI sector and contract nature. Specific benefits should be confirmed with 2coms or the hiring agency.

🎯 Team & Company Context

🏢 Company Culture

Industry: The company operates within the IT services and staffing sector, providing solutions to various industries. This specific role is within a client engagement in the Banking, Financial Services, and Insurance (BFSI) sector, which is characterized by stringent regulations, a focus on security, and a drive for digital transformation.

Company Size: 2coms is a significant player in the IT staffing and recruitment space, likely employing a large number of professionals across various locations. This implies access to a broad network of resources and a structured organizational framework. The client company (the bank) is likely a large enterprise, given the scale of the web and mobile banking applications mentioned.

Founded: Information about 2coms' founding year is not provided, but as a recruitment services provider, they typically partner with established enterprises. The focus on large-scale banking applications suggests the client is a well-established financial institution.

Team Structure:

• The UX Designer will likely be part of a dedicated design team or a cross-functional product team within the client's digital transformation division.

• Reporting will be to a Design Lead or a Product Manager, with close collaboration with Engineering Leads, Product Owners, and business stakeholders.

• The role necessitates strong collaboration with Security, Compliance, and Architecture teams due to the nature of banking applications. Methodology:

• Emphasis on user-centered design methodologies, including user research, persona development, journey mapping, wireframing, prototyping, and usability testing.

• Adoption of Agile/Scrum methodologies for iterative development and delivery.

• The Design System will serve as a core methodology for ensuring design consistency and accelerating development across the organization.

• Data-driven decision-making, leveraging user feedback and analytics to inform design iterations.

Company Website: www.2coms.com

📝 Enhancement Note: While 2coms is the employer of record, the work environment and team dynamics will be dictated by the client's (the bank's) culture. The BFSI context is paramount, emphasizing a structured, secure, and compliance-driven approach to design.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior UX Designer role, indicating a mid-to-senior level position. It requires not only strong individual design capabilities but also the ability to lead design initiatives, mentor others, and influence design strategy across a large organization. The responsibility for a bank-wide Design System elevates this role beyond a typical senior individual contributor.

Reporting Structure: The Senior UX Designer will likely report to a Design Manager, Head of UX, or a Senior Product Manager within the client organization. They will work collaboratively with Product Owners, Engineering Managers, and various business unit representatives.

Operations Impact: The role has a significant impact on the organization's digital transformation efforts. By designing intuitive and scalable banking applications and maintaining a consistent Design System, the Senior UX Designer directly influences:

• Customer Satisfaction: Improving the usability and accessibility of digital banking platforms.

• Operational Efficiency: Streamlining internal workflows through well-designed applications and reducing development overhead via the Design System.

• Digital Adoption: Encouraging greater use of digital channels by providing a superior user experience.

• Compliance & Risk Mitigation: Ensuring designs adhere to regulatory standards and security protocols.

Growth Opportunities:

• Leadership in Design Systems: Opportunity to become a subject matter expert and leader in the development and evolution of a large-scale Design System.

• Mentorship: Potential to mentor junior UX/Product Designers, developing leadership and coaching skills.

• Strategic Influence: Influence the overall digital strategy and product roadmap of a major financial institution.

• Specialization: Deepen expertise in BFSI UX, accessibility, and enterprise application design.

• Contract Extension/Full-Time Conversion: Successful performance on this contract role may lead to extensions or opportunities for full-time positions within the client organization or with 2coms.

📝 Enhancement Note: This role offers a significant opportunity for a UX professional to make a substantial impact on a large enterprise's digital presence and operations. The emphasis on Design Systems and BFSI applications provides a clear path for specialized growth and leadership.

🌐 Work Environment

Office Type: This is an on-site role in Mumbai. The specific office environment will be that of the client financial institution. Typically, large banks have modern office spaces designed to foster collaboration and productivity, often featuring open-plan areas, meeting rooms, and dedicated quiet zones.

Office Location(s): Mumbai, Maharashtra, India. Specific details regarding the exact office building or accessibility would need to be confirmed by 2coms.

Workspace Context:

• Collaborative Environment: Expect a dynamic, cross-functional environment where close collaboration with product managers, engineers, business analysts, and compliance officers is essential.

• Tools and Technology: Access to standard enterprise software, including design tools (Figma), collaboration platforms (e.g., Slack, Microsoft Teams), project management tools (e.g., Jira, Confluence), and potentially internal banking systems.

• Team Interaction: Frequent team meetings, design critiques, stakeholder presentations, and workshops are expected. The role requires active participation in discussions and a proactive approach to communication.

Work Schedule: The standard work schedule will likely be Monday to Friday, with typical office hours. Given the contract nature and the importance of project delivery, some flexibility or willingness to put in extra hours during critical phases might be necessary, but a structured 40-hour week is the baseline.

📝 Enhancement Note: The on-site requirement means candidates should be prepared for a traditional office setting within a large corporate environment, typical of the BFSI sector in India.

📄 Application & Portfolio Review Process

Interview Process: The interview process typically involves multiple stages to assess skills, experience, and cultural fit.

• Initial Screening: A recruiter from 2coms will likely conduct an initial phone screen to assess basic qualifications, salary expectations, and availability.

• Hiring Manager/Team Interview: A more in-depth interview with the hiring manager or a senior member of the UX/Product team from the client organization. This stage will focus on your experience with enterprise/BFSI applications, Design Systems, and Figma.

• Portfolio Presentation: A dedicated session where you will present your portfolio, walking through 2-3 key case studies that demonstrate your skills in problem-solving, user-centered design, and your experience with complex requirements and Design Systems. Be prepared to discuss your process, decisions, and outcomes.

• Technical/Skills Assessment: This might involve a design exercise or a discussion about specific UX challenges related to banking applications.

• Stakeholder Interviews: Interviews with key stakeholders from Product, Engineering, and potentially Compliance or Business units to assess your collaboration and communication skills.

• Final Decision: Based on feedback from all stages.

Portfolio Review Tips:

• Curate Strategically: Select projects that best highlight your experience with enterprise applications, BFSI domain, Design Systems, and translating complex requirements.

• Tell a Story: For each case study, clearly articulate the problem, your role, the process you followed, the challenges encountered, the solutions you designed, and the impact/outcomes (quantify where possible).

• Showcase Design System Expertise: Dedicate a section or a specific case study to your experience with Design Systems, demonstrating your understanding of governance, component libraries, and impact.

• Highlight Figma Proficiency: Be ready to demo specific features or complex prototypes within Figma if asked.

• Focus on Process: Clearly explain your thought process, design decisions, and how you incorporated user feedback and business needs.

• Accessibility Integration: Explicitly mention how you addressed accessibility (WCAG) in your projects.

Challenge Preparation:

• Anticipate BFSI Scenarios: Think about common UX challenges in banking, such as security, compliance, complex data presentation, and diverse user needs (e.g., tech-savvy vs. less tech-savvy users).

• Design System Thinking: Prepare to discuss how you would approach building or scaling a Design System, including governance, contribution models, and adoption strategies.

• Stakeholder Communication: Practice articulating design decisions and trade-offs clearly and concisely to non-design stakeholders.

📝 Enhancement Note: The interview process heavily emphasizes practical application and communication. A strong, well-prepared portfolio that directly addresses the role's core requirements (BFSI, enterprise, Design Systems, Figma) is crucial for success.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for UI design, prototyping, and collaboration. Proficiency in creating complex components, variants, auto-layout, and interactive prototypes is expected.

• Prototyping Tools: While Figma is primary, familiarity with other prototyping tools may be beneficial for specific use cases.

• UX Documentation Tools: Tools for creating user flows, wireframes, journey maps, and detailed design specifications (e.g., Miro, Whimsical, Lucidchart, or integrated Figma features).

Analytics & Reporting:

• Familiarity with analytics platforms (e.g., Google Analytics, Adobe Analytics) to understand user behavior and inform design decisions.

• Ability to interpret data and reports related to user engagement, conversion rates, and task completion. CRM & Automation:

• While not directly a CRM role, understanding how UX design impacts customer journeys within CRM systems can be advantageous.

• Familiarity with project management and collaboration tools like Jira and Confluence for team workflows and documentation. Other Relevant Technologies:

• Design Systems: Experience with established design system frameworks and best practices.

• Accessibility Standards: Deep understanding of WCAG guidelines and tools for accessibility testing.

• Frontend Frameworks: Awareness of how designs are implemented using frameworks like React, Angular, or Vue.js is beneficial for design-to-code workflows.

• HRMS Systems: Experience designing for HRMS platforms is a plus.

📝 Enhancement Note: Figma is highlighted as a mandatory skill. A strong understanding of the entire design toolchain, from ideation to documentation and handoff, is expected.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A strong commitment to understanding and advocating for the end-user in all design decisions.

• Collaboration: Valuing teamwork and open communication with cross-functional partners to achieve shared goals.

• Excellence & Quality: A dedication to delivering high-quality, polished, and effective design solutions.

• Ownership & Accountability: Taking responsibility for design outcomes and driving initiatives to completion.

• Efficiency & Scalability: Designing solutions that are not only effective but also scalable and efficient, particularly through the use of Design Systems.

• Compliance & Security: A heightened awareness of and adherence to the strict security and regulatory requirements inherent in the BFSI sector.

Collaboration Style:

• Cross-functional Integration: Actively engaging with Product, Engineering, Security, and Compliance teams throughout the design process.

• Feedback-Driven: Open to constructive criticism and feedback from peers, stakeholders, and users, using it to iterate and improve designs.

• Knowledge Sharing: Willingness to share expertise, mentor colleagues, and contribute to the growth of the design practice within the organization.

• Proactive Communication: Maintaining clear and consistent communication regarding design progress, challenges, and decisions.

📝 Enhancement Note: The culture likely reflects the rigorous nature of the BFSI industry, balanced with the collaborative spirit needed for modern product development. Designers are expected to be both advocates for the user and pragmatic partners to technical and business teams.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Complex Requirements: Balancing intricate business logic, operational workflows, and stringent regulatory compliance (e.g., RBI guidelines in India) within design constraints.

• Scaling a Design System: The challenge of building, maintaining, and ensuring adoption of a bank-wide Design System across diverse teams and legacy systems.

• Cross-functional Alignment: Gaining consensus and managing expectations among numerous stakeholders with potentially competing priorities.

• Balancing Innovation with Stability: Introducing new design patterns and features while ensuring the stability and security of established banking platforms.

• Bridging Design and Development: Ensuring seamless and accurate translation of designs into functional code, especially with varying levels of technical understanding across teams.

Learning & Development Opportunities:

• Deep BFSI Domain Expertise: Gaining extensive knowledge of the financial services industry's unique design challenges and user needs.

• Advanced Design System Leadership: Becoming a leader in the strategic implementation and governance of large-scale enterprise Design Systems.

• Mentorship Programs: Opportunities to mentor junior designers and develop leadership skills.

• Exposure to Enterprise Architecture: Understanding the technical landscape of a large financial institution and how design integrates with it.

• Continuous Skill Enhancement: Staying abreast of the latest UX trends, tools, and accessibility best practices.

📝 Enhancement Note: This role presents significant challenges that are also rich learning opportunities, particularly in mastering the complexities of enterprise BFSI design and Design System management.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you translated complex business or regulatory requirements into a user-centered design solution for an enterprise application. What was your process, and what was the outcome?"

• "How would you approach building or scaling a bank-wide Design System to ensure consistency and efficiency across multiple product teams?"

• "Walk us through a challenging stakeholder management situation you encountered during a design project. How did you navigate it, and what was the resolution?"

• "How do you ensure accessibility (WCAG compliance) is integrated into your design process from the outset?"

• "Describe your experience with Figma and how you leverage its features for complex prototyping and design system implementation." Company & Culture Questions:

• "What interests you about working within the BFSI sector, and specifically on large-scale banking applications?"

• "How do you typically collaborate with Product Managers and Engineers? Describe your ideal working relationship."

• "What do you see as the biggest UX challenges in digital banking today?"

• "How do you stay updated on the latest UX trends and best practices, especially concerning enterprise applications?" Portfolio Presentation Strategy:

• Structure: Begin with a brief overview of your background, then dive into 2-3 carefully selected case studies. For each case study:

  • Context: Briefly introduce the project, its goals, and your role.
  • Problem: Clearly define the user or business problem you were trying to solve.
  • Process: Detail your methodology (research, ideation, design, testing, iteration).
  • Solution: Showcase key design artifacts (wireframes, mockups, prototypes) and explain your design decisions.
  • Outcome: Present the results and impact of your work, quantifying achievements where possible.

• Design System Focus: Have specific examples ready to demonstrate your Design System experience – show components, style guides, and discuss how they were implemented and governed.

• Figma Demonstration: Be prepared to share your screen and navigate through a Figma file to showcase specific techniques or the structure of your work.

• Engagement: Be interactive, ask clarifying questions, and be ready to discuss your work in detail and defend your design choices.

📝 Enhancement Note: Prepare specific examples that directly align with the job description's emphasis on enterprise/BFSI, Design Systems, Figma, and stakeholder management. Quantifiable results and a clear articulation of your process are key.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided application link on the 2coms careers portal.

• Tailor Your Resume: Highlight your experience in UX/Product Design, specifically mentioning BFSI or enterprise application projects, your proficiency with Figma, and any experience with Design Systems or WCAG compliance. Use keywords from the job description.

• Prepare Your Portfolio: Ensure your portfolio is up-to-date, showcases relevant projects as outlined above, and is easily accessible (e.g., via a link in your resume or application). Focus on case studies that demonstrate your ability to handle complex requirements and your Design System expertise.

• Practice Your Pitch: Rehearse your portfolio presentation and prepare concise answers to common UX interview questions, especially those related to enterprise design, Design Systems, and stakeholder management.

• Research 2coms and the BFSI Sector: Understand 2coms' role as a staffing provider and familiarize yourself with current trends and challenges in the digital banking space in India.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.