Health Information Content Designer (12-month mat cover)

📍 Job Overview

Job Title: Health Information Content Designer (12-month maternity cover)

Company: Blood Cancer UK

Location: London/Hybrid

Job Type: Full Time

Category: Health Information Design & Content Operations

Date Posted: May 5, 2026

Experience Level: Mid-Level (2-5 years)

Remote Status: Hybrid

🚀 Role Summary

• Design and develop high-quality, evidence-based health information content for individuals affected by blood cancer, ensuring adherence to the PIF Tick quality standard.

• Collaborate with users and clinical experts to translate complex medical information into clear, accessible plain English, optimizing the user journey.

• Manage content creation projects, including gathering personal stories, fact-checking, and coordinating with design teams for effective material delivery.

• Apply data-driven insights from quantitative and qualitative analysis to inform content strategy and continuous improvement efforts.

• Support broader organizational communications by providing writing and fact-checking expertise, ensuring consistency in messaging and brand values.

📝 Enhancement Note: This role, while not a traditional Revenue Operations or Sales Operations role, involves significant operational aspects related to content lifecycle management, process adherence (PIF Tick standard), stakeholder coordination, and data utilization for content optimization. The focus on user needs, accessibility, and evidence-based information aligns with operational excellence principles in information delivery.

📈 Primary Responsibilities

• Develop new health information content across a range of formats and channels, strictly adhering to the PIF Tick quality standard.

• Create content collaboratively with individuals affected by blood cancer to ensure it directly meets their evolving needs and information gaps.

• Verify and update health information in conjunction with relevant clinical experts, ensuring all content remains accurate, evidence-based, and aligned with current medical practices.

• Gather and write personal stories from members of the blood cancer community, ensuring authentic experiences are represented and used to support others through organizational channels.

• Brief and collaborate effectively with graphic designers and other creative professionals to deliver clear, accessible, and visually engaging materials that support user needs.

• Support colleagues across the organization by providing expert writing and fact-checking skills, ensuring all communications are clear, accurate, and consistent with Blood Cancer UK's values and standards.

• Prioritize and organize multiple concurrent projects involving various stakeholders, ensuring timely delivery of resources that support wider organizational priorities and strategic objectives.

• Contribute actively to cross-team strategic workstreams as required, ensuring the Health Information team plays an integral role in progressing organizational goals and initiatives.

📝 Enhancement Note: The responsibilities highlight a structured approach to content development and management, mirroring the process-oriented nature of operations roles. Project coordination, stakeholder management, and adherence to quality standards are core operational competencies.

🎓 Skills & Qualifications

Education: Bachelor's degree in Health Communications, Journalism, English, Public Health, or a related field is preferred. Equivalent professional experience will also be considered.

Experience:

• Minimum of 2-5 years of professional experience in content design or UX writing, with a specific emphasis on the health sector.

Required Skills:

• Proven ability to create compelling content across a range of media, utilizing a supportive and user-focused writing style.

• Excellent copywriting and meticulous proof-reading skills to ensure accuracy and clarity.

• Sensitive and effective interviewing skills for gathering personal stories and user feedback.

• Strong prioritization and organizational skills to manage multiple projects and stakeholders effectively.

• Understanding of how to translate complex medical or scientific information into clear, accessible plain English.

• Awareness of the emotional and practical responses individuals experience when facing a life-changing diagnosis.

• Knowledge of research methodologies, including robust fact-checking and source evaluation techniques.

Preferred Skills:

• Familiarity with the PIF Tick quality standard for health information.

• Experience with user research methodologies and incorporating user feedback into content design.

• Basic understanding of graphic design principles and briefing creative teams.

• Experience working within a non-profit or charity sector.

📝 Enhancement Note: The emphasis on translating complex information, user-centric design, data analysis, and project coordination aligns with the analytical and process-driven demands of operations roles. The specific mention of "plain English" and "user-focused writing style" points to a structured approach to communication delivery.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase at least 2-3 distinct projects demonstrating the creation of health-related content, ideally from the health sector.

• Include examples that highlight the translation of complex information into accessible formats (e.g., patient guides, web copy, infographics).

• Present case studies or project descriptions that detail the user research, collaboration with experts, and iterative feedback processes involved.

Process Documentation:

• Examples of how you have documented content creation workflows, including stages from initial brief to final publication.

• Evidence of systems or processes used for fact-checking, expert review, and quality assurance of health information.

• Documentation or descriptions of how user feedback loops have been integrated into content design and revision processes.

• Case studies illustrating how data analysis (qualitative or quantitative) has informed content strategy adjustments or improvements.

📝 Enhancement Note: While this role doesn't require traditional "operations" software proficiency, the emphasis on portfolio requirements for process documentation, workflow design, and evidence of structured content creation directly mirrors the need for process mapping and optimization in operations roles. The PIF Tick standard acts as a specific process framework.

💵 Compensation & Benefits

Salary Range: £36,244 - £39,500 per year. This range reflects the mid-level nature of the role and the specific responsibilities within the health information sector.

Benefits:

• Hybrid Working: Offers flexibility with a combination of working from home and in the London office.

• Pension Scheme: Contribution towards a pension to support long-term financial planning.

• Annual Leave: Generous holiday entitlement to promote work-life balance.

• Life Assurance: Provision of life assurance cover as part of the employee benefits package.

• Wellbeing Support: Access to resources and support for employee wellbeing.

• Professional Development: Opportunities for training and development directly related to health information and content design.

Working Hours: Full-time, typically 35-40 hours per week, with potential for some flexibility depending on project needs and team collaboration.

📝 Enhancement Note: The salary range is provided based on the input data. For operations roles, a detailed breakdown of how salary ranges are determined (considering location, experience, and specific operational skill sets) would typically be included. The benefits listed are standard for UK non-profits and support a healthy work-life balance, crucial for roles requiring sustained focus and creativity.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare Charity / Non-Profit. Blood Cancer UK operates within the vital sector of healthcare advocacy and research funding, focusing on a specific disease area. This context implies a mission-driven environment where impact and patient well-being are paramount.

Company Size: Blood Cancer UK is a significant non-profit organization. As of recent data, it likely employs between 200-500 staff. This size indicates a structured organization with established departments and processes, allowing for specialized roles like this one, while still fostering a collaborative culture.

Founded: Blood Cancer UK has a history of fighting blood cancer, with roots tracing back several decades. This long-standing presence suggests stability, established expertise, and a deep understanding of the blood cancer landscape, influencing its approach to information dissemination and research.

Team Structure:

• Department: Research, Policy & Services. This department likely houses teams focused on scientific research, influencing policy, and directly supporting patients and their families through services and information.

• Health Information Team: This team is specialized within the department, focusing on creating and disseminating accurate, accessible health information. It likely comprises content designers, editors, researchers, and potentially user experience specialists.

• Cross-functional Collaboration: The role requires close collaboration with clinical experts (internal/external), user groups, design teams, and other communication/marketing functions within Blood Cancer UK to ensure comprehensive and effective information delivery.

Methodology:

• User-Centric Design: A core methodology, emphasizing the creation of content that is driven by the needs of people affected by blood cancer. This involves direct user engagement and feedback.

• Evidence-Based Practice: All information must be scientifically accurate and aligned with current medical research and clinical guidelines, requiring rigorous fact-checking and expert validation.

• Quality Standards: Adherence to recognized quality frameworks like the PIF Tick ensures a systematic approach to content creation, review, and publication.

• Data-Informed Decisions: Utilizing both quantitative (e.g., website analytics, survey data) and qualitative (e.g., user interviews, feedback) data to refine content strategy and improve user engagement.

Company Website: https://bloodcancer.org.uk/

📝 Enhancement Note: The company context highlights a mission-driven, professional environment focused on impactful service delivery within the healthcare sector. The emphasis on user-centricity, evidence-based practice, and quality standards is crucial for understanding the operational rigor expected in this role.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Mid-Level Content Designer. It requires a solid foundation in content design principles and practical experience, particularly within a specialized domain like health. It's a hands-on role focused on execution and collaboration, contributing directly to the organization's service delivery objectives.

Reporting Structure: The role reports to a manager or lead within the Health Information team, which is part of the Research, Policy & Services department. This structure allows for clear direction and integration with broader departmental goals.

Operations Impact: The Health Information Content Designer plays a critical role in ensuring that individuals affected by blood cancer have access to accurate, understandable, and timely information. This directly impacts patient support, empowerment, and informed decision-making, which are key indicators of an organization's operational effectiveness in its service delivery mandate. It also supports the organization's reputation and outreach efforts.

Growth Opportunities:

• Specialization: Deepen expertise in health communications, user experience design for health, or specific blood cancer information areas.

• Content Strategy: Progress to roles involving broader content strategy development, planning, and oversight for the organization.

• Project Management: Develop skills in managing larger, more complex content projects or initiatives.

• Leadership: Potential to move into team lead or management positions within the Health Information team or related content/communications functions.

• Skill Development: Opportunities for further training in UX writing, accessibility standards, digital content optimization, and potentially basic data analytics for content performance.

📝 Enhancement Note: While not a direct "operations" role in the business sense (e.g., sales ops), the career path involves developing systematic processes for content creation, quality assurance, and user engagement, which are core to operational excellence in information services. Growth involves refining these operational processes and potentially scaling them.

🌐 Work Environment

Office Type: Hybrid. The role involves a blend of remote work and in-office presence at the London location. This setup aims to balance flexibility with the benefits of in-person collaboration, team building, and focused work sessions.

Office Location(s): Primarily London. This location provides access to a central hub for team meetings, departmental away days, and organizational events, as well as opportunities for networking within the London non-profit and healthcare sectors.

Workspace Context:

• Collaborative Environment: The London office likely offers shared workspaces designed to foster interaction and teamwork among colleagues from various departments. This is essential for cross-functional collaboration on health information projects.

• Tools & Technology: Access to standard office technology, including computers, internet, and potentially specialized software for content creation, project management, and communication (e.g., Microsoft Office Suite, collaboration platforms like Teams or Slack, potentially design software interfaces).

• Team Interaction: Regular opportunities for direct interaction with the Health Information team and other departments, facilitating knowledge sharing, feedback, and coordinated project execution.

Work Schedule: Standard full-time hours (approx. 35-40 per week), with the hybrid model allowing for some flexibility in managing work location. The nature of content creation may require focused, uninterrupted periods, which can be managed effectively through a hybrid approach.

📝 Enhancement Note: The hybrid work environment is a key operational consideration, impacting how teams collaborate and manage workflows. The London office serves as a central point for key operational activities that benefit from face-to-face interaction.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of CV and cover letter, assessing alignment with required skills and experience, particularly in health content design.

• Portfolio Review & Presentation: Candidates will likely be asked to present examples from their portfolio, detailing their process, user involvement, and the impact of their work. This is a critical stage to assess practical skills and operational thinking.

• Skills Assessment/Task: A practical exercise may be given, such as adapting a piece of complex medical text into plain English or outlining a content strategy for a specific user need.

• Interview Panel: Interviews will likely involve members of the Health Information team, potentially a representative from the Research, Policy & Services department, and possibly a clinical advisor or user representative to assess collaboration and understanding of user needs.

• Final Interview: May involve a senior leader to discuss cultural fit and strategic alignment.

Portfolio Review Tips:

• Curate Strategically: Select 2-4 strong examples that best showcase your ability to translate complex health information into accessible content. Prioritize projects with clear user engagement and demonstrable impact.

• Tell the Story: For each project, clearly articulate the problem, your role, the process you followed (including user research, expert consultation, and iterative design), the tools/methods used, and the outcome. Use a structured approach (e.g., STAR method).

• Highlight Operations: Emphasize your project management skills, stakeholder coordination, adherence to quality standards (like PIF Tick if applicable), and how you managed timelines and resources.

• Focus on User Needs: Clearly demonstrate how you incorporated user feedback and ensured the content met specific audience needs.

• Showcase Versatility: Include examples across different formats (web, print, social) if possible, to show adaptability.

Challenge Preparation:

• Plain English Practice: Familiarize yourself with common medical terms and practice explaining them simply. Review resources on accessible language.

• Understand PIF Tick: Research the PIF Tick criteria for quality health information to understand the standards expected.

• Empathy & Sensitivity: Prepare to discuss how you approach sensitive topics and engage with individuals who are experiencing serious illness.

• Stakeholder Management: Be ready to discuss how you manage differing opinions between users and clinical experts to arrive at effective content.

📝 Enhancement Note: The interview and portfolio review process strongly emphasizes practical application, process demonstration, and understanding user needs, which are all key components of evaluating operational capabilities in a content-focused role.

🛠 Tools & Technology Stack

Primary Tools:

• Content Management Systems (CMS): Familiarity with web-based CMS platforms for publishing and managing digital content (e.g., WordPress, Drupal, or similar).

• Document Editing Software: Proficiency in Microsoft Word, Google Docs, or similar for writing, editing, and collaborative document creation.

• Project Management Tools: Experience with tools like Asana, Trello, Monday.com, or similar for task management, workflow tracking, and project coordination.

• Communication Platforms: Proficiency in tools like Slack, Microsoft Teams, or Zoom for team collaboration, virtual meetings, and project updates.

Analytics & Reporting:

• Web Analytics: Basic understanding of Google Analytics or similar to review content performance metrics (e.g., page views, time on page, bounce rates) and inform content optimization.

• Survey Tools: Experience with tools like SurveyMonkey, Typeform, or Google Forms for gathering user feedback and conducting audience research.

CRM & Automation:

• CRM (Basic Awareness): While not a primary CRM role, understanding how customer/user data is managed in a CRM can be beneficial for context in user segmentation and outreach.

• Automation (Basic Awareness): Familiarity with how automation might be used in content distribution or workflow management, though direct automation tool expertise may not be required.

📝 Enhancement Note: The technology stack focuses on tools that support content creation, project management, and team collaboration. Proficiency in these areas is crucial for the operational efficiency of the content development process.

👥 Team Culture & Values

Operations Values:

• Patient-Centricity: A foundational value, ensuring all information and support are designed with the needs and experiences of people affected by blood cancer at the forefront.

• Evidence-Based Integrity: A commitment to accuracy, scientific rigor, and ensuring all published information is validated and up-to-date.

• Accessibility & Inclusivity: Dedication to making information understandable and available to everyone, regardless of their background or literacy level, actively promoting equality, diversity, and inclusivity.

• Collaboration & Teamwork: Valuing collective effort, open communication, and mutual support among team members and across departments.

• Continuous Improvement: A drive to constantly evaluate and enhance the quality and effectiveness of health information and support services.

Collaboration Style:

• User-Involved Design: A consultative approach where users are active participants in the design and review process, ensuring content is relevant and impactful.

• Cross-Functional Partnership: Working closely with clinical experts, researchers, designers, and communications teams to leverage diverse knowledge and ensure a holistic approach to information delivery.

• Feedback-Oriented: An open culture for giving and receiving constructive feedback on content and processes to drive improvement.

• Knowledge Sharing: Encouraging the sharing of best practices, insights, and learnings within the team and across the organization to foster collective growth.

📝 Enhancement Note: The team's values and collaboration style highlight a structured, user-focused, and quality-driven approach, mirroring the best practices found in effective operations teams. The emphasis on evidence and accessibility is a critical operational standard in the healthcare information space.

⚡ Challenges & Growth Opportunities

Challenges:

• Translating Complexity: The primary challenge is consistently translating highly complex medical and scientific information into simple, accurate, and engaging plain English for a diverse audience.

• Balancing Stakeholder Needs: Navigating potentially differing perspectives between user needs, clinical expert opinions, and organizational goals requires strong diplomacy and content strategy skills.

• Keeping Pace with Research: The field of blood cancer research is dynamic; ensuring information remains current and evidence-based necessitates ongoing vigilance and efficient update processes.

• Maximizing Reach & Engagement: Developing content that not only informs but also resonates with and supports individuals at potentially vulnerable times, across various digital and print channels.

Learning & Development Opportunities:

• Specialized Training: Access to courses or workshops on advanced UX writing, health literacy, patient communication, or specific blood cancer topics.

• Industry Conferences: Opportunities to attend relevant conferences (e.g., health communication, patient information, digital content) to stay abreast of best practices and network.

• Mentorship: Potential to be mentored by senior content strategists, information architects, or operations leads within the organization.

• Cross-Departmental Exposure: Gaining insights into the work of research, policy, and service delivery teams to understand the broader impact of health information.

📝 Enhancement Note: The challenges presented are inherent to operationalizing complex information delivery. The growth opportunities focus on enhancing skills directly related to content operations, user experience, and strategic communication.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to translate highly technical or medical information into plain English. What was your process, and what was the outcome?" (Focus on process, user testing, and impact.)

• "How would you approach developing new health information content for a newly diagnosed patient, considering their emotional state and information needs?" (Assess empathy, user journey mapping, and content planning.)

Company & Culture Questions:

• "What interests you about Blood Cancer UK and our mission to beat blood cancer?" (Demonstrate research into the organization's goals and values.)

• "How do you ensure your content is inclusive and accessible to a diverse range of users?" (Align with the company's commitment to equality, diversity, and inclusivity.)

Portfolio Presentation Strategy:

• Structure Your Narrative: For each project, clearly outline the objective, your specific role, the steps you took (emphasizing process and collaboration), the challenges you overcame, and the measurable results or impact.

• Quantify Impact (If Possible): While qualitative impact is key, mention any metrics, such as user feedback scores, engagement rates, or successful content updates.

• Highlight Process & Collaboration: Explicitly discuss how you involved users, collaborated with experts, and managed project timelines. This demonstrates your operational approach.

• Be Ready for Q&A: Anticipate questions about your creative process, problem-solving techniques, and how you handle feedback.

📝 Enhancement Note: Interview preparation focuses on demonstrating practical application of skills, understanding of the user and clinical context, and the ability to manage complex information and stakeholder relationships – all critical for effective operational execution in this role.

📌 Application Steps

To apply for this Health Information Content Designer position:

• Submit Your Application: Complete the online application form via the provided link, ensuring all sections are filled accurately.

• Tailor Your CV: Customize your resume to highlight experience in health content design, UX writing, plain English communication, project coordination, and stakeholder management. Use keywords from the job description.

• Prepare Your Portfolio: Select 2-4 of your strongest projects that demonstrate your skills in creating accessible health information. Be prepared to walk through your process, user involvement, and outcomes.

• Craft a Compelling Cover Letter: Clearly articulate your passion for Blood Cancer UK's mission, your relevant experience, and why you are the ideal candidate for this maternity cover role.

• Research Blood Cancer UK: Familiarize yourself with their mission, current campaigns, and the types of health information they provide to understand their operational priorities and communication style.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with Blood Cancer UK before making application decisions.