Greece,NY Part-Time Framer

📍 Job Overview

Job Title: Part-Time Framer

Company: Michaels Stores

Location: Rochester-500 Greece Ridge Center Dr, Rochester, NY, United States

Job Type: Part time

Category: Retail Operations / Custom Framing

Date Posted: 2026-09-05

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Custom Framing Expertise: Responsible for designing and executing custom framing solutions that meet customer needs and artistic vision, ensuring high-quality production and timely order completion.

• Customer Relationship Management: Building and nurturing customer relationships through personalized service, consultative selling, and elevated delivery methods to drive sales and enhance the in-store experience.

• Retail Operations & Merchandising: Maintaining a well-merchandised, in-stock store environment, including the ready-made frame department and stockroom, to facilitate customer shopping and support sales initiatives.

• Operational Efficiency: Adhering strictly to Standard Operating Procedures (SOPs) and company programs for compliance, safety, shrink reduction, and efficient cash handling, while actively participating in stocking and inventory processes.

📝 Enhancement Note: This role is a part-time, on-site position focused on custom framing within a retail environment. The emphasis is on a combination of sales, customer service, and hands-on production, requiring proficiency in both customer interaction and the technical aspects of framing. The "Elevated ABC Deliver" likely refers to a specific customer engagement methodology employed by Michaels.

📈 Primary Responsibilities

• Design and Production:

  • Consult with customers to understand their framing needs and artistic preferences, offering expert advice on materials, styles, and preservation techniques.
  • Accurately measure artwork and select appropriate framing materials (mats, frames, glass, backing).
  • Operate framing equipment, including mat cutters and framing tools, to produce high-quality, custom-framed pieces.
  • Ensure all framing orders are completed to company standards and delivered on time.

• Customer Engagement & Sales:

  • Greet and acknowledge customers promptly, offering assistance in locating products and providing solutions.
  • Proactively engage customers using the "Elevated ABC Deliver" methodology to build rapport and identify opportunities for custom framing sales.
  • Drive sales and production results by effectively communicating the value and benefits of custom framing services.
  • Provide a memorable and positive shopping experience that encourages repeat business and customer loyalty.

• Store Operations & Merchandising:

  • Maintain the visual presentation and stock levels of the ready-made frame department, ensuring it is attractive and well-organized.
  • Execute directed replenishment and SISO (Ship-from-Store) processes as required.
  • Ensure assigned areas of the store are clean, safe, and clutter-free, adhering to merchandising standards.
  • Participate in truck un-loading and stocking processes, following established standards and timelines.

• Cash Handling & Compliance:

  • Operate the cash register and process customer transactions accurately and efficiently, adhering to cash handling standards.
  • Support company shrink and safety programs by following all established procedures and reporting any concerns.
  • Adhere to all Standard Operating Procedures (SOPs) and company programs to ensure compliance with applicable laws and requirements.

• Teamwork & Professionalism:

  • Interact positively and respectfully with colleagues, management, and customers, maintaining a professional demeanor.

  • Promote organizational values and a commitment to the company's vision.

  • Participate in training and development opportunities to enhance skills and product knowledge.

📝 Enhancement Note: The responsibilities highlight a dual focus on customer-facing sales and consultative selling (custom framing solutions) and operational duties like merchandising and inventory management. The emphasis on SOPs and safety indicates a structured retail environment.

🎓 Skills & Qualifications

Education:

• No specific educational degree is mandated, but a strong understanding of basic math and measurement is essential for framing accuracy. Experience:

• 0-2 years of experience in a retail or customer-facing role is generally expected, with a preference for candidates who have experience in sales or service-oriented positions. Required Skills:

• Basic Measuring Skills: Essential for accurate custom framing design and production.

• Basic Computer Skills: Necessary for operating POS systems, accessing product information, and potentially for order management.

• Framing Equipment Operation: Ability to safely and effectively use framing equipment, including mat cutters and glass cutters.

• Customer Service Excellence: Proven ability to engage customers, understand their needs, and provide solutions in a friendly and helpful manner.

• Cash Handling Proficiency: Experience operating a cash register and managing financial transactions accurately.

• Attention to Detail: Critical for ensuring the quality and accuracy of custom framing orders.

• Adherence to Procedures: Willingness and ability to follow Standard Operating Procedures (SOPs) and company guidelines.

Preferred Skills:

• Retail Experience: Prior experience in a retail setting, particularly within art, craft, or home décor environments.

• Sales Experience: Demonstrated success in selling products or services, with an understanding of consultative selling techniques.

• Custom Framing Knowledge: Familiarity with different framing materials, techniques, and design principles.

• Merchandising Skills: Ability to maintain visually appealing displays and ensure product availability.

📝 Enhancement Note: The requirements lean towards practical skills and customer interaction abilities rather than formal education, making it accessible for individuals starting their careers in retail operations or seeking a part-time role with a focus on a specific craft.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Study: Custom Framing Project: Applicants may be asked to present a hypothetical or past custom framing project, detailing the customer consultation, design choices, material selection, and final product. This demonstrates an understanding of the end-to-end framing process.

• Process Documentation: Customer Engagement Flow: A brief outline of how they would engage a customer from initial greeting to closing a custom framing sale, highlighting key touchpoints and service elements.

• System Understanding: POS & Inventory: While not a formal portfolio item, demonstrating familiarity with retail POS systems and basic inventory concepts is crucial. If applicable, candidates could mention any experience with inventory management software.

• ROI Demonstration (Conceptual): For custom framing, the ROI is often tied to increased sales and customer satisfaction. Applicants should be prepared to discuss how their role contributes to these metrics through quality work and excellent customer service.

Process Documentation:

• Workflow Design & Optimization: Understanding how to follow established framing workflows to ensure consistency and efficiency. While not expected to design new processes at this level, an appreciation for optimized workflows is beneficial.

• Implementation & Automation (Basic): Familiarity with operating specific framing equipment and tools, which are the "automation" in this context, to efficiently produce framed items.

• Measurement & Performance Analysis (Customer Impact): Ability to understand how their performance, particularly in sales and customer satisfaction, contributes to store goals.

📝 Enhancement Note: For this entry-level, part-time role, a formal portfolio might not be strictly required. However, candidates should be prepared to discuss their skills and experience through examples, particularly in customer service and any hands-on work with tools or design. The emphasis is on demonstrating practical application of skills rather than a curated portfolio of past projects.

💵 Compensation & Benefits

Salary Range:

• Estimated Range: $16.25 - $19.10 per hour.

• Explanation: This range is directly provided in the job description, reflecting an hourly wage for a part-time retail position with specialized framing duties. The specific rate within this range will likely depend on the candidate's experience and local market conditions.

Benefits:

• Core Benefits (Eligibility may vary based on hours worked and employment status):

  • 401(k) with employer match: Retirement savings plan with company contributions.
  • Employee Assistance Program (EAP): Confidential support services for personal and work-related issues.
  • Medical, Dental, and Vision Coverage: Health insurance options for eligible team members.
  • Telemedicine Services: Convenient remote healthcare consultations.
  • Flexible Spending Accounts (FSAs): Pre-tax accounts for healthcare or dependent care expenses.
  • Commuter Benefits: Assistance with transportation costs.
  • Tuition Assistance: Support for continuing education and skill development.
  • Adoption Assistance: Financial aid for employees adopting a child.

• Additional Perks:

  • Employee Discounts: Significant discounts on Michaels products, encouraging personal creativity and saving.

  • Partner Discount Programs: Access to discounts with other companies. Working Hours:

• Part-time: This is a part-time position, meaning hours will be less than full-time.

• Flexibility: Work hours include nights, weekends, and early mornings, aligning with typical retail operating schedules. The specific schedule will be determined by store needs and employee availability.

📝 Enhancement Note: The provided salary range is competitive for a specialized part-time retail role. The comprehensive benefits package, especially for a part-time position, is a significant draw, including health coverage and retirement savings, which are often less common for part-time roles.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading retailer in North America for arts, crafts, and home décor, serving a broad customer base interested in creative pursuits and celebrations.

Company Size: Large. Michaels operates over 1,300 stores across North America and employs a significant workforce. This scale offers stability and structured operational processes.

Founded: 1973. With a long history, Michaels has established itself as a well-known brand and a significant player in the retail sector.

Team Structure:

• Store Level: This role operates within a local store environment, reporting to store management (e.g., Store Manager, Assistant Store Manager, or Department Manager).

• Departmental Focus: The Framer is part of the Custom Framing department, working closely with other sales floor associates.

• Cross-functional Collaboration: Collaboration will occur with all store team members for general store operations, customer assistance, stocking, and potentially Omni-channel fulfillment.

Methodology:

• Customer-Centric Approach: The company emphasizes building customer relationships and providing a positive, memorable shopping experience, particularly through consultative sales like custom framing.

• Process Adherence: A strong focus on Standard Operating Procedures (SOPs) ensures consistency, quality, and compliance across all stores.

• Data-Driven Merchandising: While not explicitly detailed for this role, retail operations generally involve data analysis for merchandising, inventory management, and sales performance.

Company Website: www.michaels.com

📝 Enhancement Note: The culture is likely fast-paced, customer-focused, and emphasizes creativity and teamwork. As a large retailer, there are established processes and a clear hierarchy within each store.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level / Specialist. This role is typically considered an entry-level position within retail operations, specifically focused on the specialized function of custom framing. It requires a blend of customer service, sales, and technical/craft skills.

Reporting Structure: The Framer typically reports to a Department Manager or Assistant Store Manager, who in turn reports to the Store Manager. This structure is common in retail environments.

Operations Impact: The Framer directly impacts store revenue through custom framing sales and indirectly through enhanced customer experience, which drives overall store traffic and sales. By providing high-quality framing services, they contribute to customer satisfaction and loyalty, which are key drivers of repeat business in the arts and crafts sector.

Growth Opportunities:

• Skill Advancement: Opportunity to deepen expertise in custom framing techniques, design, and customer consultation, potentially becoming a go-to expert within the store.

• Retail Leadership Path: Progression to roles such as Department Lead, Assistant Store Manager, or Store Manager is possible through demonstrated performance, leadership potential, and further training within Michaels' retail management structure.

• Cross-Training: Potential to be cross-trained in other store departments, broadening retail operational knowledge and increasing versatility.

• Specialization: For those passionate about framing, there might be opportunities for further specialization or even roles at the corporate level related to product development or training.

📝 Enhancement Note: For an entry-level, part-time role, growth is primarily within the store's operational ladder. Demonstrating strong performance in sales, customer service, and operational duties is key to advancing to more senior or supervisory positions within Michaels.

🌐 Work Environment

Office Type: Retail Store Environment. This position is based within a Michaels retail store, specifically involving time spent on the sales floor and in the custom framing department/shop.

Office Location(s): The specific location is Rochester-500 Greece Ridge Center Dr, Rochester, NY. This is a physical retail store accessible to customers.

Workspace Context:

• Sales Floor: A dynamic and customer-facing environment requiring constant interaction and movement.

• Frame Shop: A dedicated area within the store where framing work is performed. This area houses specialized equipment like mat cutters and potentially heat presses. It may have specific climate control or ventilation requirements depending on the tools used.

• Stock Room: Access to stock rooms for inventory management, receiving shipments, and stocking shelves. These areas may not always be climate-controlled.

• Collaborative Environment: Close proximity and interaction with fellow store team members, requiring teamwork for customer service, operational tasks, and maintaining store standards.

Work Schedule:

• Flexible Hours: The schedule includes nights, weekends, and early mornings to cover store operating hours. This offers flexibility for individuals seeking part-time work.

• On-site Requirement: This is an on-site role; remote work is not applicable.

📝 Enhancement Note: The work environment is typical for retail, involving standing for long periods, bending, lifting, and working in a customer-facing setting. The frame shop aspect adds a hands-on, production-oriented component.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief phone or online application review to assess basic qualifications and interest.

• In-Person Interview: A face-to-face interview at the store location. This will typically involve:

  • Behavioral Questions: Assessing customer service skills, problem-solving abilities, teamwork, and adherence to policies (e.g., "Tell me about a time you dealt with a difficult customer.").
  • Situational Questions: Presenting hypothetical scenarios related to framing, sales, or store operations (e.g., "A customer wants to frame a valuable piece of art; what steps would you take?").
  • Skills Assessment: Discussion of technical skills like measuring, operating equipment, and basic computer use.
  • Company Culture Fit: Evaluating alignment with Michaels' values of creativity, customer focus, and teamwork.

• Practical Demonstration (Potential): While not always formal, candidates might be asked to demonstrate basic measuring skills or discuss their approach to a framing task.

• Offer: Extending a job offer based on interview performance and background checks.

Portfolio Review Tips:

• Focus on Examples: Since a formal portfolio isn't explicitly required, prepare specific examples of:

  • Customer Service Scenarios: How you've gone above and beyond for a customer.
  • Problem-Solving: A time you resolved a customer issue or a challenge in a previous role.
  • Hands-on Skills: If you have any personal framing projects or experience with tools, be ready to discuss them.
  • Sales Aptitude: Any experience in sales or convincing someone to purchase a product/service.

• Articulate Your Process: Be ready to describe your thought process for custom framing, from understanding customer needs to selecting materials.

• Demonstrate Enthusiasm: Show passion for creativity, art, and helping customers bring their visions to life.

Challenge Preparation:

• Customer Interaction Scenarios: Be ready to role-play or discuss how you would handle common customer interactions, including inquiries, complaints, and sales opportunities.

• Problem-Solving: Think about how you would handle issues like a damaged frame, a customer unhappy with the result, or a rush order request.

• Operational Tasks: Be prepared to discuss your understanding of tasks like stocking, merchandising, and maintaining a clean workspace.

📝 Enhancement Note: The interview process for this role is likely practical and focused on assessing core competencies for retail and customer service. Candidates should be ready to provide concrete examples from past experiences that demonstrate the required skills.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment:

  • Mat Cutters: Essential for precise cutting of mats to fit artwork and frames.
  • Glass Cutters: For custom-sized glass or acrylic panes.
  • Framing Tools: Assemblers, jointers, and other tools for constructing frames and mounting artwork.
  • Heat Press (Potentially): May be used for certain mounting or finishing techniques.

• Point of Sale (POS) System: For processing customer transactions, managing sales, and potentially accessing inventory or customer data.

• Basic Computer: For accessing company systems, training modules, and internal communications.

Analytics & Reporting:

• Inventory Management Systems: Used for tracking stock levels of frames, mats, glass, and other framing supplies, as well as ready-made frames.

• Sales Reporting (Basic): Understanding sales performance metrics for custom framing and overall store sales.

CRM & Automation:

• Customer Relationship Management (CRM) (Implied): The "Elevated ABC Deliver" methodology suggests a CRM-like approach to customer interaction, focusing on building relationships and understanding customer needs over time. While not a dedicated CRM system for this role, the principles are applied.

• Order Management System: Used to track custom framing orders from placement through production to completion.

📝 Enhancement Note: Proficiency with specialized framing tools is critical. Basic computer and POS system skills are standard for retail roles. The emphasis is on practical application of tools to deliver a service, rather than complex software integration.

👥 Team Culture & Values

Operations Values:

• Creativity & Joy: Michaels fosters an environment that celebrates creativity and the joy of making and celebrating. This translates to a positive and encouraging atmosphere.

• Customer Focus: A strong emphasis on building customer relationships and providing exceptional service is paramount. Every interaction is an opportunity to enhance the customer experience.

• Teamwork & Collaboration: Working together effectively to achieve store goals, support colleagues, and ensure a seamless customer journey.

• Efficiency & Quality: Adhering to SOPs to ensure consistent quality in products and services, while also working efficiently to meet operational demands.

• Respect & Inclusion: Commitment to treating all team members and customers with respect, fostering an inclusive environment where everyone feels valued.

Collaboration Style:

• Cross-Functional Support: Team members are expected to assist in various store functions as needed, promoting a "all hands on deck" mentality during busy periods or for specific tasks like truck unloads.

• Open Communication: Encouraging open dialogue for problem-solving, sharing ideas, and providing feedback to improve processes and customer experiences.

• Mentorship (Informal): More experienced team members, especially those in leadership or specialized roles like framing, often guide newer employees on best practices and company procedures.

📝 Enhancement Note: The culture likely values a blend of individual creativity and disciplined execution of company processes. Team members are expected to be both customer-centric and collaborative.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing time to engage customers for sales while also completing production tasks accurately and on schedule.

• Handling Diverse Customer Needs: Meeting the unique and sometimes demanding requirements of customers seeking custom framing for various types of artwork and memorabilia.

• Maintaining Quality Standards: Consistently producing high-quality framing that meets customer expectations and company guidelines, especially during peak periods.

• Adapting to Retail Pace: Thriving in a dynamic retail environment that requires constant engagement, multitasking, and adherence to changing priorities.

Learning & Development Opportunities:

• Advanced Framing Techniques: Opportunities to learn more complex framing methods, preservation techniques, and design principles.

• Sales & Customer Service Training: Developing advanced consultative selling skills and customer engagement strategies through company-provided training.

• Retail Operations Management: Potential to learn about broader retail operations, inventory management, visual merchandising, and leadership principles.

• Product Knowledge Expansion: Deepening understanding of the wide range of art supplies, craft materials, and home décor items sold at Michaels.

📝 Enhancement Note: This role offers a solid foundation in both customer-facing retail operations and a specialized craft. The challenges are typical for a hands-on, customer-driven retail position, with clear paths for skill development and career progression within the company.

💡 Interview Preparation

Strategy Questions:

• "Tell me about your experience with custom framing or similar detailed work."

  • Preparation: If you have direct framing experience, highlight it. If not, draw parallels from any detailed work, crafting, or projects that required precision and care. Discuss your understanding of the framing process from consultation to completion.

• "How would you approach a customer who is unsure about their framing design?"

  • Preparation: Focus on consultative selling. Emphasize active listening, asking clarifying questions about the artwork and desired aesthetic, offering suggestions based on your knowledge, and using visual aids or samples. Mention the "Elevated ABC Deliver" if you can infer its meaning (e.g., Approach, Build, Close).

• "Describe a time you had to balance multiple tasks or priorities. How did you manage?"

  • Preparation: Use the STAR method (Situation, Task, Action, Result). Highlight your ability to multitask, prioritize effectively, and remain organized, especially in a fast-paced retail setting where you might be serving a customer while also needing to complete a production task.

Company & Culture Questions:

• "Why are you interested in working for Michaels?"

  • Preparation: Research Michaels' mission, values, and products. Connect your interest to your passion for creativity, art, crafts, or providing excellent customer service. Mention specific aspects you admire, like their product range or community involvement.

• "How do you contribute to a positive team environment?"

  • Preparation: Discuss your collaborative spirit, willingness to help colleagues, positive attitude, and respect for others. Provide examples of how you've supported team goals in previous roles.

• "What does 'customer focus' mean to you in a retail setting?"

  • Preparation: Define customer focus as understanding and meeting customer needs, providing exceptional service, creating positive experiences, and building loyalty. Relate it to how you would assist framing customers.

Portfolio Presentation Strategy:

• Showcase Relevant Skills: If you have any personal projects (even non-framing) that demonstrate attention to detail, craftsmanship, or problem-solving, be ready to discuss them. For framing, discuss your understanding of materials, design principles, and the process.

• Articulate Your "Why": Explain your interest in framing and creativity. This passion can be as compelling as a formal portfolio for this type of role.

• Demonstrate Process Understanding: Be ready to walk through the steps of a custom framing order, from initial customer interaction to final product delivery, highlighting your role and responsibilities.

📝 Enhancement Note: The interview will likely assess practical skills, customer service aptitude, and alignment with Michaels' creative and customer-centric culture. Be prepared with specific examples and demonstrate enthusiasm for the role and the company.

📌 Application Steps

To apply for this operations position:

• Submit your application through the application link: Navigate to the provided Workday job portal and complete the online application form.

• Tailor your resume for operations roles:

  • Highlight any experience with custom framing, art, crafts, or detailed production work.
  • Emphasize customer service, sales, and communication skills.
  • Include keywords such as "custom framing," "retail operations," "customer service," "sales," "merchandising," "cash handling," and "material selection."
  • Quantify achievements where possible (e.g., "Increased custom framing sales by X%," "Maintained a customer satisfaction rating of Y%").

• Prepare for customer-focused interview questions:

  • Practice answering behavioral and situational questions using the STAR method.
  • Be ready to discuss your approach to customer engagement, problem-solving, and teamwork.
  • Prepare specific examples that showcase your skills in detail orientation and customer interaction.

• Research Michaels and the role:

  • Understand Michaels' mission, values, and product offerings.

  • Familiarize yourself with the specific responsibilities of a Part-Time Framer.

  • Be prepared to articulate why you are a good fit for both the company culture and the operational demands of the role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.