Graphic Designer - EMEA Customer Advisory (Limited Full-time)

📍 Job Overview

Job Title: Graphic Designer - EMEA Customer Advisory (Limited Full-time)

Company: SAP

Location: Dunton, England, United Kingdom

Job Type: Limited Full Time (Contractor)

Category: Creative & Media / Marketing Operations

Date Posted: 2026-06-19

Experience Level: Entry-Level (0-2 years)

Remote Status: Hybrid

🚀 Role Summary

• This role is focused on creating impactful multimedia assets that enhance SAP's customer buying journey within the EMEA region.

• It requires a blend of graphic design, video production, and user experience skills to develop engaging digital content.

• The position involves close collaboration with cross-functional teams to deliver end-to-end creative projects and promote a "digital-first" mindset.

• A key aspect is contributing to the content lifecycle management and supporting regional go-to-market (GTM) teams with localized digital assets.

📝 Enhancement Note: While the job title is "Graphic Designer," the description clearly indicates a broader "multimedia designer" role with significant video production and user experience components, suggesting a focus on digital content creation for customer engagement rather than traditional graphic design. The "Limited Full-time" status implies a contract role, likely for a defined period, with the "6 months" contract duration specified later in the description.

📈 Primary Responsibilities

• Develop and produce a wide range of multimedia customer-centric assets, including dynamic presentations, engaging visual designs, interactive microsites, video animations, and localized video content to elevate SAP's customer engagement strategy.

• Design and prepare interactive presentations that incorporate compelling content and visually appealing graphics, ensuring clarity and impact for target audiences.

• Execute video editing tasks, including cutting and assembling video recordings, integrating music, voiceovers, graphics, and screen recordings to create polished final products.

• Actively contribute to the innovation and improvement of content creation processes by participating in the creation, testing, and sharing of new tools, methodologies, and best practices.

• Translate and localize global content assets to meet specific regional needs, ensuring cultural relevance and effective communication across the EMEA market.

• Deploy account-specific and opportunity-specific digital content, including landing pages and microsites, to support targeted customer engagement initiatives.

• Collaborate effectively with internal stakeholders, including the Global Digital Experience team and the Digital Experience BUILD team, to ensure seamless project execution and alignment with broader digital strategies.

• Manage the content lifecycle by organizing digital assets appropriately, deploying them, and overseeing regional/Line of Business (LOB) digital content factories.

• Foster an environment of effective teamwork by providing support, promoting trust, and encouraging collaboration within the cross-functional team.

• Act as a Digital Ambassador, championing and driving the adoption of a "digital-first" mindset throughout the region to enhance customer interactions.

• Support the enablement of Regional/LOB GTM teams by providing them with relevant, high-quality digital content and resources.

📝 Enhancement Note: The responsibilities indicate a strong focus on digital content creation for customer engagement and GTM enablement, aligning with a Marketing Operations or Digital Marketing function rather than a purely creative graphic design role. The emphasis on localization and regional adaptation points to the need for cultural sensitivity and strategic content deployment.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in Media, Visual Communication, Graphic Design, Multimedia Production, or a related field. Experience:

• 0-2 years of experience in a creative design or multimedia production role.

• A strong creative portfolio demonstrating a wide variety of media and techniques is essential. Required Skills:

• Visual Design Software Proficiency: Expert-level skills in Adobe Illustrator, Adobe InDesign, and Adobe XD.

• Video Editing & Animation: Demonstrated proficiency in video editing software such as Camtasia, Adobe Premiere, and Adobe After Effects.

• Prototyping & UI Design Tools: Experience with Figma or similar tools for user interface design and prototyping.

• Microsoft Office Suite: Strong command of Microsoft Office applications (Word, PowerPoint, Excel).

• Communication & Collaboration: Excellent communication skills, with a passion for collaborative ideation and execution, and the ability to work effectively both autonomously and as part of a team.

• Creative Thinking: Ability to reframe challenges into opportunities and generate innovative, fresh ideas.

• Problem-Solving: Proven ability to translate complex concepts into simple, well-designed visuals and solutions.

• Language Proficiency: Fluent spoken and written English is mandatory.

Preferred Skills:

• Web Design Basics: Foundational knowledge of web design principles and practices.

• Multimedia Production: Experience in broader multimedia production techniques beyond graphic and video editing.

• Content Localization: Familiarity with the nuances and best practices of content translation and localization.

📝 Enhancement Note: The required technical skills are quite specific and demanding for an entry-level role, suggesting the need for candidates who have actively developed these skills through academic projects, internships, or personal work. The "Limited Full-time" designation and "Student" career status on the requisition suggest this role might also be suitable for individuals currently pursuing higher education or recent graduates.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive creative portfolio showcasing a diverse range of multimedia projects, including graphic design, video editing, animation, and interactive presentations.

• Demonstrations of user experience (UX) considerations within design projects.

• Examples of how complex concepts were translated into simple, visually compelling assets.

• Case studies or project examples that highlight problem-solving through creative design. Process Documentation:

• While not explicitly stated, candidates are expected to articulate their design process from brief to final delivery.

• The ability to describe how new tools, methods, and best practices for content creation are researched, tested, and implemented.

• Examples of how content is organized, deployed, and managed within a digital factory or content lifecycle framework.

📝 Enhancement Note: The emphasis on a "Creative portfolio that shows a wide variety of media & techniques" is a critical requirement. Candidates should curate their portfolios to highlight projects that align with the responsibilities, particularly those involving customer engagement, digital assets, and multimedia content creation. Demonstrating an understanding of process and workflow in design is crucial.

💵 Compensation & Benefits

Salary Range:

• As this is a limited full-time (contractor) role, compensation will likely be structured as an hourly rate or a fixed project fee. Based on similar entry-level multimedia designer roles in the Greater London area, an estimated range could be £25,000 - £35,000 per annum, translating to approximately £13 - £18 per hour, depending on experience and specific contract terms. Benefits:

• Constant Learning: Opportunities for continuous professional development and skill enhancement.

• Skill Growth: Access to resources and projects that foster the development of new creative and technical skills.

• Health and Well-being Support: SAP offers programs and initiatives focused on employee health and well-being.

• Flexible Working Models: The role is hybrid, offering a balance between in-office collaboration and remote flexibility.

Working Hours:

• Standard full-time working hours are expected, likely around 40 hours per week, with flexibility offered through the hybrid work arrangement.

📝 Enhancement Note: The salary is an estimate based on general market rates for entry-level creative roles in the specified UK location and the contract nature of the role. Actual compensation will depend on the specific terms of the contract and the candidate's qualifications. The benefits listed are general company benefits and may apply differently to contract employees.

🎯 Team & Company Context

🏢 Company Culture

Industry: Enterprise Software and Technology. SAP is a global leader in business application software, providing solutions for enterprise resource planning (ERP), analytics, business intelligence, and more, serving over 20 industries.

Company Size: SAP is a large enterprise, employing over 100,000 people globally. This means established processes, a wide array of resources, and significant opportunities for professional development and exposure to diverse projects.

Founded: SAP was founded in 1972, giving it a long history of innovation and market leadership in the enterprise software space.

Team Structure:

• The role is within the EMEA Customer Advisory organization, suggesting a team focused on supporting SAP's customers in the Europe, Middle East, and Africa region.

• This team likely works closely with sales, pre-sales, and customer success teams to enhance the customer experience and drive adoption of SAP solutions.

• Collaboration is expected with the Global Digital Experience team and the Digital Experience BUILD team, indicating a matrixed structure where specialized support is available. Methodology:

• Data-Driven Content Creation: While creative, the role emphasizes customer-centricity and improving the "buying journey," implying that content effectiveness will be measured and refined based on data and customer feedback.

• Agile Project Management: Given the nature of creative projects and cross-functional collaboration, an agile or iterative approach to content development and delivery is likely.

• Digital-First Mindset: The company actively promotes a "digital-first" approach, meaning digital channels and assets are prioritized for customer engagement and internal processes.

Company Website: https://www.sap.com/

📝 Enhancement Note: Working within a large technology company like SAP offers exposure to complex enterprise solutions and a global customer base. The "Customer Advisory" context suggests a focus on pre-sales and customer success enablement through creative assets. The "Limited Full-time" status indicates a potential project-based engagement.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at an entry-level or junior designer stage. It's an excellent opportunity for individuals looking to build a career in digital content creation, multimedia design, or marketing operations within the enterprise technology sector. The responsibilities are foundational, focusing on execution and collaboration.

Reporting Structure:

• The role reports within the EMEA Customer Advisory organization. While a direct manager is not specified, it's likely the designer will report to a lead designer, a marketing manager, or a head of customer advisory within the region.

• Collaboration will extend to various internal stakeholders, including global teams and GTM specialists. Operations Impact:

• The designer's work directly impacts SAP's customer engagement strategy by creating compelling digital assets that can influence purchasing decisions, improve understanding of SAP solutions, and enhance the overall customer experience.

• By supporting GTM teams and promoting a digital-first mindset, the role contributes to operational efficiency in marketing and sales enablement efforts. Growth Opportunities:

• Skill Specialization: Develop advanced expertise in specific areas like video animation, interactive microsite development, or advanced UX/UI design.

• Project Leadership: Progress to managing small-to-medium sized creative projects or leading specific content streams.

• Cross-Functional Exposure: Gain deeper understanding of sales, marketing, and customer success operations within a global enterprise.

• Industry Knowledge: Build expertise in the enterprise software industry, specifically SAP's product portfolio and customer landscape.

• Potential for Full-Time Transition: While this is a contract role, successful performance and business needs can sometimes lead to opportunities for permanent positions within SAP.

📝 Enhancement Note: For candidates aiming for a career in operations or marketing, this role provides a solid foundation in digital content creation and its strategic application in a B2B context. The growth opportunities are geared towards deepening technical skills and broadening understanding of enterprise business processes.

🌐 Work Environment

Office Type: The role is designated as Hybrid, meaning it involves a blend of working from the SAP office in Middlesex, GB, and working remotely. This offers a balance between in-person collaboration and personal flexibility.

Office Location(s): The primary office location mentioned is Middlesex, GB, TW148HD. This is likely a significant SAP office in the UK.

Workspace Context:

• Collaborative Environment: The hybrid model and emphasis on cross-functional collaboration suggest a dynamic workspace where team members interact regularly, both in person and virtually.

• Access to Tools & Technology: As a large tech company, SAP likely provides access to robust creative software, hardware, and collaboration platforms necessary for multimedia design.

• Team Interaction: Opportunities for direct interaction with colleagues in the EMEA Customer Advisory team, as well as with global digital experience teams, will foster knowledge sharing and project synergy.

Work Schedule:

• The role is listed as "Limited Full Time," implying a standard 40-hour work week.

• The hybrid arrangement allows for flexibility in scheduling, with specific days in the office likely determined by team needs and project requirements.

📝 Enhancement Note: The hybrid nature of the role requires candidates to be comfortable with both remote work and in-office collaboration. The Middlesex location should be considered for commute planning.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a review of your resume and portfolio to assess creative skills, technical proficiency, and alignment with role requirements.

• Creative Assessment/Portfolio Review: A dedicated session to walk through your portfolio, discuss your design process, and understand your approach to various multimedia challenges. Be prepared to articulate your role in each project and the outcomes.

• Skills-Based Interview: Questions may focus on your technical skills, problem-solving abilities, and experience with specific software (e.g., "How would you approach creating an animated explainer video for X SAP product?").

• Behavioral Interview: Assess your collaboration style, communication skills, ability to work under pressure, and fit with SAP's culture (e.g., "Describe a time you had to work with a difficult stakeholder to get a creative project approved.").

• Final Interview: Potentially with a hiring manager or senior team member to discuss the role in more detail and assess overall fit.

Portfolio Review Tips:

• Curate for Relevance: Showcase projects that best align with the responsibilities: customer-centric assets, presentations, video editing, microsites, and any localization examples.

• Highlight Process: For each project, clearly explain the brief, your role, the challenges, your creative process, the tools used, and the results or impact.

• Quantify Impact: Where possible, use metrics or qualitative feedback to demonstrate the effectiveness of your work (e.g., "This presentation contributed to a 15% increase in engagement at a key client meeting").

• Showcase Versatility: Demonstrate proficiency across the required software (Adobe Suite, Figma, video editors).

• Prepare for Questions: Anticipate questions about your design choices, how you handle feedback, and how you stay updated on design trends.

Challenge Preparation:

• Be ready for a potential design challenge, either a take-home assignment or a live exercise, simulating a real project scenario (e.g., designing a concept for a customer microsite or editing a short video segment).

• Prepare to articulate your strategy for approaching the challenge, your workflow, and how you would present your solution.

📝 Enhancement Note: A strong, relevant portfolio is paramount for this role. Candidates should be prepared to discuss their work in detail, demonstrating not just creative talent but also an understanding of business objectives and customer engagement strategies.

🛠 Tools & Technology Stack

Primary Tools:

• Graphic Design: Adobe Illustrator, Adobe InDesign, Adobe XD, Figma.

• Video Editing & Animation: Camtasia, Adobe Premiere, Adobe After Effects.

• Productivity Suite: Microsoft Office (PowerPoint is particularly critical for presentation design).

Analytics & Reporting:

• While not a primary focus, an understanding of how digital assets perform (e.g., website analytics for microsites) would be beneficial. The role supports GTM teams, who rely on data. CRM & Automation:

• Familiarity with CRM systems (like SAP's own solutions) or marketing automation platforms is not explicitly required but can be advantageous for understanding how digital assets are deployed and tracked within broader customer journeys.

📝 Enhancement Note: Proficiency in the listed Adobe Creative Suite applications and video editing tools is essential. Experience with Figma is increasingly important for modern digital design workflows.

👥 Team Culture & Values

Operations Values:

• Creativity & Innovation: A strong emphasis on generating new ideas and approaching challenges with fresh perspectives.

• Customer-Centricity: A commitment to understanding and meeting customer needs through effective design and content.

• Collaboration & Teamwork: Encouraging a supportive environment where team members work together effectively and share knowledge.

• Digital-First Mindset: Prioritizing digital channels and solutions for engagement and operational efficiency.

• Continuous Learning: Valuing ongoing skill development and adaptation to new technologies and methodologies.

Collaboration Style:

• Cross-Functional Integration: Working closely with diverse teams (Customer Advisory, Global Digital Experience, GTM) to achieve shared goals.

• Feedback Exchange: Being open to constructive criticism and actively participating in design reviews to improve work.

• Knowledge Sharing: Contributing to the collective learning of the team by sharing insights, best practices, and new techniques.

📝 Enhancement Note: SAP's culture emphasizes collaboration, innovation, and employee development. Candidates should demonstrate an ability to thrive in a large, matrixed organization and contribute positively to team dynamics.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Creativity with Business Needs: Effectively translating SAP's complex product offerings and business objectives into engaging, customer-friendly creative assets.

• Managing Multiple Projects: Juggling various creative tasks simultaneously, often with tight deadlines and competing priorities, in a hybrid work environment.

• Localization Nuances: Adapting content effectively for diverse EMEA markets, considering cultural sensitivities and language variations.

• Staying Current with Technology: Continuously learning and adopting new design tools, software updates, and digital trends to maintain high-quality output.

Learning & Development Opportunities:

• Advanced Design Software Training: Opportunities to deepen expertise in specific Adobe Creative Suite applications or explore new design software.

• Video Production & Animation Skills: Developing more sophisticated video editing, motion graphics, and animation capabilities.

• UX/UI Design Principles: Understanding and applying user-centered design principles for microsites and interactive content.

• Exposure to Enterprise Technology: Gaining valuable insights into the enterprise software industry and SAP's solutions.

• Networking: Building a professional network within SAP's EMEA region and global digital teams.

📝 Enhancement Note: This role offers a great opportunity to tackle diverse creative challenges within a structured corporate environment, fostering significant professional growth in multimedia design and its application in a B2B context.

💡 Interview Preparation

Strategy Questions:

• "How would you approach designing a presentation that simplifies a complex enterprise software solution for a non-technical audience?"

• "Describe your process for creating an engaging animated explainer video. What are the key stages?"

• "Given a new SAP product launch, how would you collaborate with the marketing team to create compelling digital assets for the EMEA region?" Company & Culture Questions:

• "What excites you about working for SAP and in the enterprise software industry?"

• "How do you ensure your creative work aligns with brand guidelines and business objectives?"

• "Describe your experience working in a hybrid team environment. How do you maintain productivity and collaboration?" Portfolio Presentation Strategy:

• Storytelling: For each portfolio piece, tell a story that includes the client/project goal, your creative process, challenges overcome, and the impact of your work.

• Technical Demonstration: Be prepared to briefly demonstrate your proficiency with key software if asked, or explain your workflow in detail.

• Future Application: Connect your past project successes to how you would approach similar challenges for SAP. For instance, "In a previous project, I developed an interactive microsite to explain [concept]. I would apply a similar approach to showcase SAP's [product feature] to EMEA customers."

• Questions for the Interviewer: Prepare insightful questions about the team's workflow, current projects, and opportunities for creative input.

📝 Enhancement Note: Be ready to demonstrate not only your design skills but also your understanding of business objectives and how your creative output contributes to customer engagement and sales enablement.

📌 Application Steps

To apply for this operations position:

• Submit your application through the SAP Jobs portal via the provided URL.

• Portfolio Customization: Ensure your resume and portfolio are tailored to highlight relevant multimedia design, video editing, and customer engagement asset creation experience. Prioritize examples that showcase your ability to translate complex concepts into clear, engaging visuals.

• Resume Optimization: Use keywords from the job description such as "multimedia designer," "graphic design," "video production," "Adobe Creative Suite," "Figma," "customer advisory," and "EMEA." Quantify achievements where possible.

• Interview Preparation: Practice articulating your design process, explaining your portfolio pieces, and discussing how you would contribute to SAP's customer engagement goals. Prepare to discuss your experience with collaborative and hybrid work environments.

• Company Research: Familiarize yourself with SAP's product portfolio, its mission, and recent company news. Understand the importance of the EMEA Customer Advisory organization and the "digital-first" mindset.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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