Graphic Designer, Client Training and Education

📍 Job Overview

Job Title: Graphic Designer, Client Training and Education

Company: Mastercard

Location: Lisbon, Portugal

Job Type: FULL_TIME

Category: Creative & Media / Education / Art & Design / Consulting / Technology

Date Posted: 2026-06-19T00:00:00

Experience Level: 2-5 years

Remote Status: On-site

🚀 Role Summary

• Design and develop engaging eLearning and onsite training programs for Mastercard Advisors' global clients, focusing on visual communication and instructional design principles.

• Leverage advanced graphic design and motion design skills to transform complex information into compelling visual presentations, animations, and interactive training modules.

• Collaborate with a central delivery hub to manage project timelines and deliver high-quality training resources, ensuring client success in understanding Mastercard's platforms and services.

• Utilize industry-standard design tools and eLearning platforms to create impactful learning experiences that drive client adoption and proficiency.

📝 Enhancement Note: This role is situated within Mastercard Advisors, the professional services arm of Mastercard, indicating a focus on client-facing solutions within the payments industry. The Graphic Designer will be instrumental in translating technical and strategic information into accessible and effective learning materials for financial institutions and merchants.

📈 Primary Responsibilities

• Develop visually compelling and instructional eLearning courses and onsite training materials for a global client base, incorporating best practices in graphic design and adult learning principles.

• Create engaging animations, motion graphics, and interactive elements to enhance the learning experience and clearly communicate complex platform functionalities and service benefits.

• Collate, analyze, and synthesize information from multiple sources (e.g., subject matter experts, product documentation) to construct effective visual presentations and training content.

• Plan, organize, and manage individual workstreams to meet project timelines and delivery expectations for various client training initiatives.

• Apply a range of graphic design and eLearning techniques to construct lessons and develop comprehensive training resources that align with Mastercard's brand and quality standards.

• Ensure all training materials are aligned with the latest technology and industry best practices, contributing to a world-class eLearning platform.

📝 Enhancement Note: The emphasis on "large, strategically important global clients" suggests that the projects will be high-visibility and require a high degree of professionalism and attention to detail. The role requires not just design skills but also the ability to understand and translate complex business and technical information into digestible formats.

🎓 Skills & Qualifications

Education: Bachelor's degree or equivalent qualification, preferably in Graphic Design or a related field.

Experience: A minimum of three years of relevant work experience in graphic design, motion design, or eLearning development.

Required Skills:

• Proficient in Adobe Creative Suite (e.g., Photoshop, Illustrator, After Effects, Premiere Pro) for graphic and motion design.

• Strong command of Microsoft PowerPoint for creating professional visual presentations.

• Demonstrated ability to translate complex information into clear, concise, and visually appealing content.

• Experience in planning and managing personal project timelines effectively.

• Professional-level English language proficiency for communication and content creation. Preferred Skills:

• Knowledge or experience with eLearning authoring tools such as Articulate Storyline or Adobe Captivate.

• Familiarity with AI-powered video creation tools like Synthesia.

• Experience in instructional design or curriculum development.

• Background in visual communication, animation, or multimedia design.

• Experience working within a corporate or consulting environment, particularly in the financial services or payments industry.

📝 Enhancement Note: While a portfolio is preferred but not required, candidates with a strong portfolio showcasing relevant design and eLearning projects will have a significant advantage. The combination of graphic design, motion design, and eLearning tool proficiency is crucial for success in this role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a range of graphic design projects, including visual presentations, infographics, and branding elements.

• Include examples of motion graphics, animations, or video editing projects that demonstrate storytelling and information conveyance.

• Present case studies or examples of eLearning modules or interactive training content developed using authoring tools.

• Demonstrate the ability to adapt design styles and approaches to different target audiences and complex subject matter. Process Documentation:

• Examples of how complex information was analyzed and visually simplified for training purposes.

• Workflow examples illustrating project planning, content development, and revision processes.

• Evidence of using design principles to enhance user engagement and knowledge retention in learning materials.

📝 Enhancement Note: Given the role's focus on client training and education, the portfolio should highlight the candidate's ability to create impactful and effective learning materials that lead to client understanding and adoption of Mastercard's services and platforms.

💵 Compensation & Benefits

Salary Range:

As this is a "Graphic Designer, Client Training and Education" role at Mastercard in Lisbon, Portugal, with an experience level of 2-5 years, the estimated salary range would typically fall between €35,000 and €50,000 annually. This estimate is based on industry benchmarks for graphic designers with specialized eLearning and presentation skills in major European cities, considering the cost of living in Lisbon and Mastercard's standing as a global financial services corporation.

Benefits:

• Comprehensive health, dental, and vision insurance plans.

• Generous paid time off (PTO), including vacation, sick leave, and holidays.

• Retirement savings plan with company matching contributions.

• Opportunities for professional development, training, and certifications in design and eLearning technologies.

• Employee assistance programs and wellness initiatives.

• Potential for performance-based bonuses and stock options.

• Access to Mastercard's global network and employee resource groups. Working Hours:

• Standard full-time working hours are typically 40 hours per week.

• While the role is on-site, there may be some flexibility in start and end times, subject to team and project needs.

• Occasional overtime may be required to meet critical project deadlines or support global client demands.

📝 Enhancement Note: The salary range provided is an estimate for the Lisbon, Portugal market and the specified experience level. Actual compensation may vary based on individual qualifications, interview performance, and specific internal salary bands at Mastercard.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Technology (FinTech) / Payments / Professional Services

Company Size: Mastercard is a large, global corporation with tens of thousands of employees worldwide. This size offers stability, extensive resources, and opportunities for global impact.

Founded: Mastercard was founded in 1966, bringing decades of experience and innovation to the payments industry. This long history signifies a strong foundation and deep expertise.

Team Structure:

• The Graphic Designer will be part of the Client Training and Education (CTE) team within Mastercard Advisors.

• This team likely comprises instructional designers, training specialists, project managers, and other creative professionals dedicated to client enablement.

• The CTE team operates as a central delivery hub, implying close collaboration with various internal stakeholders and client-facing teams. Methodology:

• The team utilizes a data-driven approach to understand client needs and measure the effectiveness of training programs.

• Project management methodologies are employed to ensure timely and high-quality delivery of training content.

• Emphasis is placed on leveraging the latest technology and design principles to create world-class eLearning experiences.

Company Website: https://www.mastercard.com/

📝 Enhancement Note: Mastercard's culture emphasizes innovation, collaboration, and a commitment to building a sustainable economy. The "Our Purpose" statement highlights a dedication to empowering people and businesses, which should resonate with candidates passionate about making a tangible impact through their work.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a specialist contributor within the Creative and Education domain of Mastercard Advisors. It's an individual contributor role focused on executing design and development tasks for client-facing training initiatives.

Reporting Structure: The Graphic Designer will likely report to a Manager or Lead within the Client Training and Education (CTE) team, who oversees project delivery and team operations.

Operations Impact: The Graphic Designer's work directly impacts client adoption and proficiency with Mastercard's platforms and services. High-quality, effective training materials can lead to increased client satisfaction, reduced support inquiries, and ultimately, stronger client relationships and greater revenue generation for Mastercard Advisors.

Growth Opportunities:

• Skill Specialization: Deepen expertise in advanced graphic design, motion graphics, or specific eLearning authoring tools.

• Instructional Design: Transition or expand into instructional design roles, focusing more on learning theory and curriculum architecture.

• Project Management: Move into managing training projects or programs, overseeing timelines, resources, and client communication.

• Leadership: With significant experience and proven impact, potential to lead design initiatives or mentor junior designers.

• Cross-Functional Roles: Opportunities to work on broader marketing or communications projects within Mastercard.

📝 Enhancement Note: Growth within this role is likely to involve a combination of deepening technical design skills, expanding into instructional design principles, and gaining experience managing client-facing projects within a large corporate structure.

🌐 Work Environment

Office Type: This is an on-site role, indicating a traditional office environment where collaboration and in-person interaction are expected.

Office Location(s): Lisbon, Portugal. This location offers a vibrant European hub with a strong talent pool.

Workspace Context:

• The workspace is expected to be collaborative, with opportunities to interact with instructional designers, training specialists, and project managers.

• Access to modern design software, hardware, and potentially specialized eLearning development tools will be provided.

• The environment likely fosters a culture of continuous learning and knowledge sharing, given the team's focus on education and development. Work Schedule:

• Standard 40-hour work week, Monday to Friday.

• While on-site, there may be opportunities for some flexibility in daily working hours, to be discussed and agreed upon with the manager.

• The role requires dedication to meeting project deadlines, which may occasionally necessitate working additional hours.

📝 Enhancement Note: The on-site requirement suggests a preference for direct team collaboration, spontaneous brainstorming, and direct mentorship opportunities. Candidates should be comfortable working within a structured office setting.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or recruiter screens applications and resumes for basic qualifications and experience.

• Technical Assessment/Portfolio Review: Candidates may be asked to submit a portfolio for review or complete a design challenge to assess their graphic design, motion design, and eLearning development skills.

• Hiring Manager Interview: In-depth discussion about experience, skills, and how they align with the role's responsibilities and the CTE team's objectives. Focus on past projects and problem-solving approaches.

• Team Interview: Meet with potential colleagues and team leads to assess cultural fit, collaboration style, and ability to contribute to team projects.

• Final Interview: Potential interview with a senior leader to discuss career aspirations and overall fit within Mastercard Advisors.

Portfolio Review Tips:

• Curate a selection of your strongest work that best represents the skills required for this role: graphic design, motion graphics, and eLearning development.

• For each project, briefly explain the objective, your role, the tools used, and the outcome or impact.

• Highlight projects where you successfully translated complex information into clear, engaging visual content.

• If possible, include examples of interactive elements or animations that demonstrate advanced design capabilities.

• Ensure your portfolio is easily accessible (e.g., a professional website or a well-organized PDF). Challenge Preparation:

• Be prepared for potential design challenges that might involve creating a short animation, designing a presentation slide based on provided content, or outlining a concept for an eLearning module.

• Practice articulating your design process and rationale clearly and concisely.

• Research Mastercard Advisors and its services to understand the context of client training.

• Prepare examples of how you've managed time constraints and delivered projects under pressure.

📝 Enhancement Note: The emphasis on a portfolio review and potential design challenges indicates that practical design skills and the ability to execute are highly valued. Candidates should be ready to demonstrate their capabilities beyond just listing them on a resume.

🛠 Tools & Technology Stack

Primary Tools:

• Adobe Creative Suite: Essential for graphic design, motion graphics, and video editing (e.g., Photoshop, Illustrator, After Effects, Premiere Pro).

• Microsoft PowerPoint: Crucial for creating professional visual presentations and integrating design elements.

Analytics & Reporting:

• While not a primary focus for the designer, understanding how to incorporate data visualizations or interpret analytics from eLearning platforms (e.g., LMS reports) might be beneficial. CRM & Automation:

• Experience with Learning Management Systems (LMS) or content management systems for delivering eLearning content could be advantageous. eLearning Development Tools (Preferred):

• Articulate Storyline: A leading tool for creating interactive eLearning courses.

• Synthesia: AI-powered video generation platform for creating personalized training videos.

• Other potential tools include Adobe Captivate, Camtasia, or similar multimedia development software.

📝 Enhancement Note: Proficiency in Adobe Creative Suite and Microsoft PowerPoint is a hard requirement. Familiarity with eLearning authoring tools like Articulate Storyline or AI video tools like Synthesia will significantly differentiate a candidate and demonstrate a readiness to contribute to the CTE team's core functions.

👥 Team Culture & Values

Operations Values:

• Client Focus: A strong commitment to understanding and meeting the needs of Mastercard's clients through effective training and education.

• Innovation: Embracing new technologies and creative approaches to design and deliver cutting-edge learning experiences.

• Collaboration: Working effectively within a team and across departments to achieve shared goals.

• Excellence: Striving for high-quality output in all design and development work.

• Integrity: Upholding Mastercard's standards of professionalism and ethical conduct.

Collaboration Style:

• The team likely operates with a collaborative and supportive approach, encouraging the sharing of ideas and best practices.

• Given the central delivery hub model, cross-functional interaction with subject matter experts, project managers, and client-facing teams is expected.

• A proactive communication style is important to ensure alignment on project requirements and timelines.

📝 Enhancement Note: Mastercard's emphasis on "building a sustainable economy where everyone can prosper" suggests a value system that extends beyond profit, focusing on positive societal impact. Candidates who align with these broader values may find strong cultural resonance.

⚡ Challenges & Growth Opportunities

Challenges:

• Translating Complexity: Effectively simplifying highly technical or strategic information into visually digestible and understandable formats for diverse client audiences.

• Global Consistency: Ensuring design consistency and cultural appropriateness across training materials for a global client base.

• Rapid Technological Evolution: Keeping pace with advancements in design tools, eLearning technologies, and AI-driven content creation.

• Project Prioritization: Managing multiple client projects simultaneously with competing deadlines.

Learning & Development Opportunities:

• Advanced Design & Animation: Access to training and resources to master new features in Adobe Creative Suite or explore emerging animation techniques.

• Instructional Design Principles: Opportunities to learn about adult learning theories, curriculum design, and effective learning strategies.

• eLearning Platform Technologies: Gaining expertise in specific LMS platforms or advanced authoring tools.

• Industry Trends: Staying updated on best practices in client education, FinTech, and professional services.

• Mentorship: Potential to be mentored by experienced designers or instructional designers within Mastercard Advisors.

📝 Enhancement Note: The challenges presented are directly tied to the core functions of the role, emphasizing the need for strong analytical, creative, and problem-solving skills. The growth opportunities are well-aligned with career progression in the design and education fields.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to translate complex technical information into a visually engaging format. What was your process, and what tools did you use?" (Focus on analysis, design choices, and tool proficiency).

• "How do you approach managing multiple design projects with competing deadlines? Can you give an example?" (Assess time management, prioritization, and organizational skills).

• "What is your experience with eLearning development tools, and how have you used them to enhance learner engagement?" (Gauge technical skills and understanding of learning effectiveness).

• "How do you ensure brand consistency and visual quality across different design deliverables?" (Evaluate attention to detail and adherence to standards). Company & Culture Questions:

• "What interests you about working for Mastercard Advisors, specifically within the Client Training and Education team?" (Demonstrate research and alignment with the company's purpose and team's mission).

• "How do you stay updated on the latest trends in graphic design and eLearning?" (Showcase a commitment to continuous learning and industry awareness).

• "Describe your ideal team environment and how you contribute to a collaborative workspace." (Assess cultural fit and teamwork capabilities). Portfolio Presentation Strategy:

• Select 3-5 projects that best showcase your skills in graphic design, motion graphics, and eLearning development relevant to client training.

• For each project, clearly articulate:

  • The client's/project's objective.
  • Your specific role and contributions.
  • The design challenges and how you addressed them.
  • The tools and techniques you employed.
  • The outcome or impact of your work.

• Be prepared to walk through the design process, justify your creative decisions, and discuss any lessons learned.

📝 Enhancement Note: The interview process will likely test both creative execution and the ability to articulate the strategic thinking behind design choices, especially in the context of client education and business objectives.

📌 Application Steps

To apply for this Graphic Designer position:

• Submit your application through the provided Workday link.

• Portfolio Preparation: Curate a strong portfolio that highlights your graphic design, motion graphics, and eLearning development skills. Ensure it's easily accessible and tailored to showcase relevant project examples.

• Resume Optimization: Tailor your resume to emphasize keywords from the job description such as "Graphic Design," "eLearning," "Adobe Creative Suite," "Motion Design," "Articulate Storyline," and "client training." Quantify achievements where possible.

• Interview Practice: Prepare to discuss your portfolio projects in detail, articulate your design process, and answer behavioral questions related to collaboration, problem-solving, and project management.

• Company Research: Familiarize yourself with Mastercard's mission, values, and the specific services offered by Mastercard Advisors to understand the context of client training and education.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.