Global Learning Experience Design Manager

📍 Job Overview

Job Title: Global Learning Experience Design Manager

Company: Boston Consulting Group

Location: London, United Kingdom

Job Type: FULL_TIME

Category: Learning & Development / Operations (GTM Enablement)

Date Posted: May 13, 2026

Experience Level: 5-10 years

Remote Status: On-site

🚀 Role Summary

• Design and implement engaging, behaviorally impactful learning experiences for BCG's global Risk function, focusing on compliance and risk awareness.

• Translate complex regulatory and policy requirements into accessible, learner-friendly formats, leveraging storytelling and real-world scenarios.

• Develop a comprehensive mix of formal training, digital learning modules, and moment-of-need resources to support the entire employee journey.

• Drive sustained behavior change at scale by connecting content across various topics and ensuring a cohesive learning experience.

📝 Enhancement Note: While the title is "Global Learning Experience Design Manager," the core responsibilities and context strongly align with a specialized role within Revenue Operations or GTM Enablement, specifically focusing on the operational aspects of compliance training and risk mitigation for a global consulting firm. This role requires a blend of instructional design expertise and a deep understanding of how to operationalize compliance learning to drive tangible business outcomes and reduce risk exposure.

📈 Primary Responsibilities

• Design and develop engaging, behaviorally driven learning experiences that effectively translate complex regulatory and policy requirements into practical, actionable knowledge for employees.

• Create compelling multi-modal learning content, including interactive eLearning modules (Articulate 360, Rise, Adobe Captivate), live classroom sessions, virtual live training, on-demand resources, microlearning units, and workflow-integrated learning.

• Conduct thorough learner and stakeholder analysis to identify key needs, knowledge gaps, and critical risk areas, ensuring learning solutions are targeted, learner-centric, and impactful.

• Partner closely with subject matter experts (SMEs), Legal, HR, and Risk & Compliance teams to ensure the accuracy, relevance, and effectiveness of all learning content.

• Drive stakeholder alignment and advocate for learner-centric, high-quality learning solutions, managing expectations and fostering collaboration.

• Manage multiple end-to-end learning projects simultaneously, from initial scoping and planning through to final delivery, ensuring all deliverables are met on time and to a high standard.

• Develop and execute detailed project plans, meticulously tracking progress, key milestones, and dependencies to ensure timely and successful rollout of learning initiatives.

• Measure the impact and effectiveness of learning programs, using data and feedback to iterate and continuously improve the learning experience and its contribution to risk mitigation and compliance adherence.

📝 Enhancement Note: The responsibilities highlight a strong emphasis on project management, stakeholder engagement, and a data-driven approach to learning effectiveness, all critical components of operational roles focused on driving measurable business impact. The need to "drive sustained behavior change at scale" and "connect content across topics" points to a strategic, process-oriented approach rather than just content creation.

🎓 Skills & Qualifications

Education: Bachelor's degree in Instructional Design, Education, Psychology, Business, or a related field is typically preferred for roles of this nature. A Master's degree or relevant certifications in Learning and Development or Instructional Design may be advantageous.

Experience: 5+ years of progressive experience in instructional design, learning experience design, or a closely related field, with a proven track record of designing and delivering impactful learning solutions.

Required Skills:

• Learning Experience Design (LXD) & Instructional Design: Demonstrated expertise in designing engaging, behaviorally driven learning experiences that translate complex topics into practical application.

• Content Development: Proficiency in creating compelling multi-modal learning content, including interactive eLearning using tools like Articulate 360, Rise, and Adobe Captivate.

• Storytelling & Communication: Strong ability to apply critical thinking and storytelling to transform policies and regulatory requirements into clear, concise, and compelling narratives for learners.

• Stakeholder Management: Confidence in working with diverse stakeholders, effectively balancing perspectives, advocating for high-quality solutions, and driving alignment across teams.

• Project Management: Proven ability to manage multiple projects end-to-end, from scoping and planning to execution and delivery, ensuring high-quality outcomes are achieved on time.

• Learner & Needs Analysis: Skill in conducting learner analysis to understand needs, identify knowledge gaps, and define critical risk areas for targeted solution development.

• Cross-functional Collaboration: Experience collaborating effectively within global, cross-functional teams in a fast-paced, dynamic environment.

Preferred Skills:

• Experience in designing learning for Risk and Compliance functions within professional services or consulting environments.

• Familiarity with microlearning, workflow-based learning, and other modern learning modalities.

• Experience with learning management systems (LMS) for content deployment and tracking.

• Understanding of adult learning principles and behavioral science to drive sustained behavior change.

• Knowledge of data analytics and measurement frameworks to assess learning impact and ROI.

📝 Enhancement Note: The emphasis on "behaviorally driven learning," "translating complex topics into practical application," and "managing multiple end-to-end projects" strongly suggests the need for an operations-minded individual who can not only design but also effectively implement and manage learning programs as strategic initiatives. The "5+ years" experience combined with the scope of responsibilities points towards a mid-to-senior level role within the L&D or operations function.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies in Learning Design: Showcase 3-5 detailed case studies demonstrating the design and impact of learning experiences, specifically highlighting how complex information was simplified and translated into practical application.

• Behavioral Impact Examples: Provide evidence of learning initiatives that successfully drove sustained behavior change, quantifying impact where possible (e.g., reduced error rates, improved compliance scores).

• Project Management Examples: Include examples of projects managed end-to-end, detailing project scope, timelines, stakeholder engagement, and successful delivery outcomes.

• Tool Proficiency Examples: Demonstrate examples of eLearning modules or multi-modal learning assets created using tools such as Articulate 360, Rise, or Adobe Captivate.

Process Documentation:

• Learning Design Frameworks: Document the systematic approach used for learning experience design, including needs analysis, content strategy development, and solution design phases.

• Project Execution & Delivery: Outline the process for managing learning projects, including planning, execution, stakeholder communication, risk mitigation, and quality assurance.

• Impact Measurement & Iteration: Describe methodologies for measuring the effectiveness of learning programs, analyzing results, and implementing iterative improvements based on data and feedback.

📝 Enhancement Note: For a role focused on operationalizing learning, a portfolio is crucial. It needs to demonstrate not just creative design but also the ability to manage processes, deliver results, and manage projects within a corporate structure. The "process documentation" aspect implies the candidate should be able to articulate and potentially refine the operational workflows for learning development and deployment.

💵 Compensation & Benefits

Salary Range: For a Global Learning Experience Design Manager role with 5-10 years of experience in London, UK, a competitive salary range would typically be between £70,000 - £100,000 per annum. This estimate is based on industry benchmarks for senior L&D professionals in major global consulting firms in London, considering the high demand for specialized skills in learning experience design and risk/compliance training.

Benefits:

• Comprehensive health insurance, including medical, dental, and vision coverage.

• Generous paid time off (PTO), including vacation, sick leave, and public holidays.

• Retirement savings plan with company matching contributions (e.g., pension scheme).

• Professional development opportunities, including access to training, workshops, and conferences relevant to learning design and operations.

• Potential for performance-based bonuses and annual salary reviews.

• Employee assistance programs offering confidential counseling and support services.

• Opportunities to engage in firm-wide initiatives and employee resource groups.

Working Hours: Standard working hours are typically 40 hours per week. However, given the global nature of the role and project-based demands, flexibility may be required. The role is based on-site in London, suggesting a commitment to in-office collaboration and team engagement.

📝 Enhancement Note: The salary range is an estimation based on typical compensation for similar roles in London's consulting sector. Benefits are standard for a large, reputable firm like BCG but are tailored to appeal to professionals in L&D and operations roles who value professional development and work-life balance.

🎯 Team & Company Context

🏢 Company Culture

Industry: Management Consulting. BCG is a global leader in management consulting, renowned for its strategic advisory services, driving complex change, and delivering bottom-line impact for clients across diverse industries. The firm operates at the forefront of business innovation, blending traditional consulting with digital and design capabilities.

Company Size: BCG is a large, global organization with tens of thousands of employees worldwide. This scale implies a structured, professional environment with established processes and a wide network of colleagues and resources. For operations professionals, this means opportunities for significant impact, exposure to complex challenges, and clear career progression paths, but also a need to navigate matrixed structures and drive change through influence.

Founded: 1963. With a long history, BCG has a deeply ingrained culture of intellectual rigor, collaboration, and client focus. Its pioneering role in business strategy continues to shape its identity, emphasizing innovation and a commitment to solving the most pressing business challenges.

Team Structure:

• Global Risk & Compliance Team: The role sits within or in close proximity to BCG's global Risk and Compliance function, a critical operational area for any professional services firm.

• Matrixed Organization: The role operates within a matrixed structure, requiring collaboration with various stakeholders across different functions (Legal, HR, L&D) and geographies. This necessitates strong relationship-building and influencing skills.

• Cross-functional Collaboration: Close partnerships with Subject Matter Experts (SMEs), Legal counsel, HR business partners, and other Learning & Development colleagues are essential for content accuracy, relevance, and successful program deployment.

Methodology:

• Data-Driven Decision Making: BCG emphasizes a data-driven approach to consulting and internal operations, which extends to learning and development. Solutions are expected to be grounded in analysis and measured for impact.

• Collaborative Problem-Solving: The firm's unique collaborative model is applied internally, encouraging diverse perspectives and a shared ownership of challenges and solutions.

• Agile & Iterative Development: While not explicitly stated, the nature of designing learning experiences for a dynamic environment like consulting often requires agile methodologies, rapid prototyping, and iterative refinement of content and delivery.

Company Website: https://careers.bcg.com/global/en

📝 Enhancement Note: Understanding BCG's culture is key. It's a high-performance environment that values intellectual curiosity, collaboration, and a results-oriented mindset. For an operations role, this means being comfortable with ambiguity, driving initiatives proactively, and demonstrating measurable impact. The "matrixed organization" aspect is critical for understanding the political landscape and communication strategies needed to succeed.

📈 Career & Growth Analysis

Operations Career Level: This role represents a senior individual contributor or a manager-level position within the Learning & Development or Operations function, specifically focused on specialized learning design for risk and compliance. It requires a deep understanding of instructional design principles, project management, and the ability to influence without direct authority within a global, matrixed organization. The scope is global, indicating significant responsibility for large-scale impact.

Reporting Structure: The role likely reports to a Director or Senior Manager within the Global Learning & Development, HR, or potentially a dedicated Risk Operations function. The position involves close collaboration with senior leaders and SMEs within the Risk and Compliance teams, requiring the ability to communicate effectively with and gain buy-in from senior stakeholders.

Operations Impact: The primary impact of this role is on risk mitigation and ensuring operational adherence to global compliance standards. By designing effective learning experiences, the manager contributes directly to reducing the firm's exposure to regulatory penalties, reputational damage, and financial losses. This operational excellence in compliance training is a critical component of BCG's overall business resilience and client trust.

Growth Opportunities:

• Specialization Deepening: Opportunity to become a recognized expert in designing learning for specialized areas like risk, compliance, and ethics within professional services.

• Leadership Track: Potential to move into management roles, leading a team of learning designers or taking on broader L&D strategy responsibilities within specific functions or regions.

• Cross-Functional Mobility: Experience gained in this role can open doors to other operational, HR, or compliance-focused roles within BCG or other professional services firms.

• Strategic L&D Influence: Opportunity to influence the firm's learning strategy and contribute to the development of innovative learning solutions that support business objectives.

📝 Enhancement Note: This role offers substantial growth potential, particularly for individuals who can demonstrate strategic thinking and a measurable impact on operational risk and compliance. The ability to manage complex, global projects and influence diverse stakeholders is a strong foundation for future leadership roles within BCG's operational functions.

🌐 Work Environment

Office Type: The role is based on-site in London, indicating a professional office environment typical of a leading global consulting firm. This setting likely offers a dynamic, collaborative workspace designed to foster teamwork, client engagement, and focused work.

Office Location(s): The primary location is London, UK. BCG has multiple offices in major global cities, and while this role is London-based, the nature of the work is global, requiring interaction with teams and employees across different regions. Accessibility to the London office would be a key consideration.

Workspace Context:

• Collaborative Spaces: Access to modern meeting rooms, project team areas, and potentially informal collaboration zones designed to facilitate discussion and brainstorming.

• Technology Infrastructure: A robust IT infrastructure supporting digital learning tools, communication platforms, and access to BCG's internal knowledge management systems.

• Professional Hub: The office serves as a hub for professional development, client interactions, and internal networking, providing opportunities to engage with colleagues across various BCG practices and functions.

Work Schedule: The standard work schedule is 40 hours per week, but the demands of a global role in consulting often necessitate flexibility. Projects may require extended hours or weekend work to meet deadlines or accommodate different time zones, especially during critical rollout phases or when collaborating with international teams.

📝 Enhancement Note: The on-site requirement in London emphasizes the value BCG places on in-person collaboration, team cohesion, and the ability to immerse oneself in the firm's culture. This environment is ideal for operations professionals who thrive on dynamic interaction and a structured, yet fast-paced, work setting.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review applications, focusing on relevant experience in learning design, project management, and familiarity with risk/compliance learning.

• Skills Assessment / Case Study: Candidates may be asked to complete a practical assessment or case study, potentially involving designing a learning module outline for a complex topic or presenting a portfolio piece. This will assess instructional design skills, creativity, and understanding of behavioral design principles.

• Manager / Team Interviews: Interviews with the hiring manager and potential team members will focus on behavioral questions, probing experience in stakeholder management, project execution, and collaboration within matrixed environments.

• Senior Stakeholder Interview: An interview with senior leaders from Risk, Compliance, or L&D to assess strategic thinking, understanding of the business context, and cultural fit.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 of your strongest projects that best showcase your skills in designing behaviorally impactful learning for complex topics and managing projects end-to-end.

• Quantify Impact: For each project, clearly articulate the objective, your role, the solution you designed, the tools used, and most importantly, the measurable outcomes and impact achieved (e.g., improved comprehension, reduced errors, enhanced compliance rates).

• Showcase Process: Be prepared to walk through your design process for key projects, explaining your rationale behind instructional strategies, content choices, and assessment methods.

• Highlight Collaboration: Describe how you partnered with SMEs, stakeholders, and cross-functional teams, demonstrating your ability to drive alignment and manage diverse perspectives.

• Tool Proficiency: Ensure examples clearly demonstrate your proficiency with relevant digital learning tools like Articulate 360 or Rise.

Challenge Preparation:

• Behavioral Design Focus: Prepare to discuss how you apply principles of behavioral science to encourage learning adoption and sustained behavior change.

• Risk & Compliance Context: Familiarize yourself with common risk and compliance training challenges in a global consulting context. Think about how to make these topics engaging and relevant.

• Project Management Scenarios: Be ready to discuss how you handle competing priorities, manage difficult stakeholders, and ensure project success under pressure.

• Storytelling Examples: Practice articulating the "why" behind your design choices using compelling narratives and real-world examples.

📝 Enhancement Note: The interview process for a role at BCG is rigorous. Candidates should prepare to demonstrate not only technical skills in learning design but also strong business acumen, project management capabilities, and excellent communication and influencing skills, particularly relevant for operational roles. The portfolio is central to demonstrating these competencies.

🛠 Tools & Technology Stack

Primary Tools:

• Authoring Tools: Articulate 360 (Storyline, Rise), Adobe Captivate, or similar advanced eLearning development software for creating interactive and engaging digital learning content.

• Multimedia Tools: Proficiency with graphic design software (e.g., Adobe Creative Suite for images/graphics) and video editing tools for enhancing learning assets.

• Project Management Software: Experience with tools like Asana, Trello, Jira, or Microsoft Project for planning, tracking, and managing multiple learning projects.

Analytics & Reporting:

• Learning Management Systems (LMS): Familiarity with deploying and managing content on platforms like Cornerstone OnDemand, Workday Learning, or similar enterprise LMS to track learner progress and completion.

• Data Analysis Tools: Ability to use Excel or more advanced tools for analyzing learning data, measuring impact, and generating reports on program effectiveness.

• Survey & Feedback Tools: Experience with tools like SurveyMonkey or Qualtrics for gathering learner feedback and conducting needs assessments.

CRM & Automation:

• Collaboration Platforms: Extensive use of Microsoft Teams, Slack, or similar platforms for global team communication and collaboration.

• Content Management Systems (CMS): Potential use of internal CMS for managing and distributing learning resources across the firm.

• Workflow Automation Concepts: While not a direct automation role, understanding how learning integrates into employee workflows and can be streamlined is beneficial.

📝 Enhancement Note: Proficiency with industry-standard eLearning authoring tools is a non-negotiable requirement. The role also demands strong project management skills and an ability to leverage data from LMS and other sources to demonstrate the operational impact and effectiveness of learning initiatives.

👥 Team Culture & Values

Operations Values:

• Excellence & Impact: A commitment to delivering high-quality, impactful learning solutions that contribute directly to the firm's operational effectiveness and risk mitigation goals.

• Collaboration & Partnership: Valuing strong working relationships with SMEs, stakeholders, and colleagues across global teams to achieve shared objectives.

• Innovation & Continuous Improvement: A proactive approach to exploring new learning methodologies, technologies, and design approaches to enhance learner engagement and effectiveness.

• Data-Driven Accountability: Emphasizing the use of data to measure the success of learning initiatives and drive informed decisions for future development.

Collaboration Style:

• Proactive & Influential: Working effectively within a matrixed structure requires proactively engaging stakeholders, building consensus, and influencing decisions through clear communication and demonstrated value.

• Learner-Centric Approach: A consistent focus on understanding and meeting the needs of the end-learner, ensuring that learning solutions are practical, accessible, and designed for real-world application.

• Knowledge Sharing: A culture that encourages sharing best practices, insights, and lessons learned across the L&D and operations teams to foster collective growth and efficiency.

📝 Enhancement Note: The values at BCG, and particularly within its operational functions, emphasize a blend of high performance, intellectual rigor, and collaborative problem-solving. For this role, it means being results-oriented, able to navigate complex organizational dynamics, and dedicated to driving tangible improvements in risk and compliance.

⚡ Challenges & Growth Opportunities

Challenges:

• Global Consistency vs. Local Nuance: Balancing the need for standardized learning experiences across a global firm with the requirement to adapt content to specific regional contexts and regulatory environments.

• Engaging Compliance Topics: Designing learning for inherently complex and potentially dry subjects like risk and compliance in a way that is genuinely engaging and leads to sustained behavior change.

• Navigating Matrixed Stakeholders: Securing buy-in and alignment from a diverse group of senior stakeholders with competing priorities and different perspectives requires strong influencing and negotiation skills.

• Measuring ROI of Learning: Quantifying the direct impact and return on investment of learning initiatives, particularly in areas like risk mitigation and compliance, can be challenging but is crucial for demonstrating value.

Learning & Development Opportunities:

• Advanced LXD & Behavioral Design: Opportunities to deepen expertise in cutting-edge learning experience design, adult learning theory, and behavioral science applications.

• Risk & Compliance Domain Expertise: Gaining in-depth knowledge of global risk management frameworks, compliance regulations, and ethical considerations relevant to the consulting industry.

• Strategic L&D Leadership: Developing skills in strategic planning, program management, and team leadership within a world-class L&D function.

• Cross-Cultural Competency: Enhancing skills in working effectively with diverse global teams and understanding different cultural approaches to learning and compliance.

📝 Enhancement Note: This role presents significant opportunities for professional growth by tackling complex operational challenges within a leading global firm. The ability to overcome these challenges will be a direct indicator of potential for future leadership roles.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for designing a learning experience for a complex regulatory topic, from initial needs analysis to final delivery and impact measurement." (Focus on your systematic approach, stakeholder engagement, and metrics.)

• "How do you ensure learning initiatives drive actual behavior change rather than just knowledge acquisition? Provide an example." (Highlight your use of behavioral design principles and methods for reinforcement.)

Company & Culture Questions:

• "What attracts you to Boston Consulting Group, and how do you see your skills contributing to our mission of solving complex business challenges?" (Research BCG's values, recent work, and articulate your alignment.)

• "How do you approach collaboration within a global, matrixed organization like BCG? Describe a time you successfully influenced stakeholders without direct authority." (Emphasize your team-oriented approach and influencing tactics.)

Portfolio Presentation Strategy:

• The "STAR" Method for Case Studies: Structure your portfolio walk-through using the Situation, Task, Action, Result framework for each project.

• Focus on "Why": Clearly articulate the rationale behind your design choices, linking them to learner needs, behavioral objectives, and business goals.

• Visual Engagement: Use clear visuals, screenshots, or short demos to illustrate your work. Ensure any provided links or files are easily accessible.

• Concise Storytelling: Tell compelling stories about how your learning solutions solved problems and created value, focusing on your specific contributions and the impact achieved.

• Address Potential Gaps: Be prepared to discuss challenges you faced and how you overcame them, demonstrating resilience and problem-solving skills.

📝 Enhancement Note: Interview preparation should focus on demonstrating a deep understanding of operational excellence in learning, strong project management capabilities, and the ability to translate complex requirements into actionable, impactful solutions. BCG will look for candidates who are not just designers but also strategic operational partners.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the BCG Careers website.

• Tailor Your Resume: Optimize your resume to highlight keywords and responsibilities directly relevant to Learning Experience Design, Instructional Design, Risk & Compliance training, Project Management, and specific tools (Articulate 360, Rise). Quantify achievements with numbers and metrics wherever possible.

• Curate Your Portfolio: Select your most impactful projects, focusing on those that demonstrate your ability to design behaviorally impactful learning, manage complex projects end-to-end, and work with intricate subject matter. Prepare to clearly articulate your process and the measurable outcomes.

• Prepare for Case Studies: Anticipate a practical assessment or case study that may require you to outline a learning solution for a complex scenario, demonstrating your design thinking and problem-solving skills.

• Research BCG's Operations: Understand BCG's approach to consulting, its values, and the importance of risk and compliance within a global professional services firm. This will help you tailor your responses and demonstrate cultural fit.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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