Fulltime Framer

📍 Job Overview

Job Title: Fulltime Framer

Company: Michaels Stores

Location: Store - 2292 Elida Rd, Lima, Ohio, United States

Job Type: Full-Time

Category: Retail Operations / Sales

Date Posted: 2026-06-12

Experience Level: 0-2 Years

Remote Status: On-site

🚀 Role Summary

• Focus on building strong customer relationships through personalized framing solutions, driving sales and production results within the Custom Framing department.

• Execute Standard Operating Procedures (SOPs) and company programs to ensure compliance, safety, and adherence to quality standards in all framing operations.

• Maintain a well-merchandised and in-stock store environment, assisting customers with locating products and ensuring a positive shopping experience.

• Operate essential retail functions including cash handling, truck un-loads, and Omni channel processes to support overall store operations and efficiency.

📝 Enhancement Note: While the job title is "Framer," the responsibilities indicate a hybrid role blending custom framing expertise with broader retail operations, customer service, and sales functions. The focus on "customer relationships" and "sales and production results" suggests a proactive sales approach within the framing service.

📈 Primary Responsibilities

• Build and nurture customer relationships by providing memorable and creative custom framing solutions, acting as a personal designer.

• Achieve and exceed sales and production targets for custom framing orders through high-quality craftsmanship and timely completion.

• Maintain the visual presentation and stock levels of the ready-made frame department, as well as other assigned areas, including SISO (Sales In, Stock Out) and Directed Replenishment processes.

• Deliver exceptional customer service by actively assisting shoppers, locating products, and ensuring a safe, clean, and clutter-free store environment.

• Adhere strictly to all Standard Operating Procedures (SOPs) and company programs, supporting shrink prevention and safety initiatives.

• Participate actively in truck un-loading and stocking processes, ensuring adherence to truck standards and efficient inventory management.

• Operate the cash register with accuracy, execute proper cash handling procedures, and manage customer transactions efficiently.

• Engage with customers by acknowledging them, helping them find products, and offering solutions that meet their needs.

• Support and execute Omni channel processes, including buy online, pick up in-store (BOPIS) and ship-from-store initiatives.

📝 Enhancement Note: The responsibilities emphasize a blend of specialized framing skills, direct sales, and general retail operational duties. The mention of "Elevated ABC Deliver" suggests a specific customer engagement methodology that candidates should be aware of.

🎓 Skills & Qualifications

Education: No specific educational requirements are listed, but a strong understanding of basic math and measurement is implied.

Experience:

• Minimum 0-2 years of experience in a retail or customer-facing role.

• Demonstrated ability to learn and operate specialized equipment. Required Skills:

• Basic computer skills for point-of-sale (POS) and potential inventory management systems.

• Proficiency in basic measuring skills for accurate framing order specifications.

• Ability to operate framing equipment and a glass cutter safely and effectively.

• Strong customer service orientation with a friendly and helpful demeanor.

• Capability to perform physical tasks including bending, lifting (heavy boxes/frames), reaching, stretching, and standing for extended periods.

• Ability to work with ladders or similar equipment for accessing high shelves.

• Competence in cash handling and operating a cash register. Preferred Skills:

• Prior retail experience, ideally in a specialty or custom service environment.

• Proven experience in selling products and/or services directly to customers.

• Familiarity with custom framing processes and materials.

• Experience with merchandising and visual presentation standards.

📝 Enhancement Note: The requirements highlight a need for hands-on technical skills related to framing alongside essential customer service and retail operational competencies. The physical requirements are significant and should be carefully considered by applicants.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While no formal portfolio is explicitly requested, candidates are encouraged to prepare examples of how they have successfully:

  • Driven sales and met production targets in a previous role.

  • Resolved customer issues or created exceptional customer experiences.

  • Contributed to maintaining store standards for merchandising and organization.

  • Managed inventory or assisted with stock replenishment processes.

  • Utilized basic computer systems for operational tasks. Process Documentation:

• Candidates should be prepared to discuss their understanding of and adherence to:

  • Standard Operating Procedures (SOPs) for framing, sales, and general retail operations.

  • Quality control measures in production and order fulfillment.

  • Customer service protocols and relationship-building techniques.

  • Safety and loss prevention procedures within a retail environment.

📝 Enhancement Note: Given the entry-level nature and retail focus, a formal portfolio isn't expected. However, the ability to articulate past achievements and understanding of operational processes through examples during the interview will be crucial. The emphasis on SOPs and quality control is key.

💵 Compensation & Benefits

Salary Range: $11.25 - $13.20 per hour.

Benefits:

• Health Insurance (Medical, Dental, and Vision)

• Paid Time Off (PTO)

• Tuition Assistance

• Generous Employee Discounts on Michaels products

• Potential for additional benefits as outlined by "mikbenefits.com"

Working Hours: Full-Time, implying approximately 40 hours per week. Work hours include nights, weekends, and early mornings, reflecting typical retail scheduling.

📝 Enhancement Note: The salary range is provided and falls within typical entry-level retail associate compensation in the US. The benefits package is comprehensive for both full-time and part-time employees, including health insurance, PTO, and educational support, which are attractive for operations roles seeking stability and growth.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts & Crafts Retail. Michaels is the leading destination for creativity and celebration in North America, operating over 1,300 stores.

Company Size: Large (over 1,300 stores in the US and Canada), indicating a well-established corporate structure with standardized processes.

Founded: 1973, with headquarters in Irving, Texas. This long history suggests a stable company with a deep understanding of its market and customer base.

Team Structure:

• The role operates within a retail store environment, reporting to store management (likely a Store Manager or Assistant Manager).

• Collaboration will occur with fellow store associates, including sales associates, stock team members, and potentially a dedicated framing specialist or department lead.

• Cross-functional interaction will primarily involve supporting other departments as needed and working collaboratively to achieve store-wide sales and operational goals. Methodology:

• Emphasis on following Standard Operating Procedures (SOPs) and company programs for consistent execution.

• Customer-centric approach focused on building relationships and providing solutions ("Elevated ABC Deliver").

• Data-driven elements likely include sales tracking, production metrics, and inventory management.

• Workflow optimization is implied through adherence to SOPs and efficient task completion in framing and store operations.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels fosters a culture centered around creativity, customer engagement, and operational excellence within a retail setting. The company's long history and large footprint suggest robust training programs and clear operational guidelines.

📈 Career & Growth Analysis

Operations Career Level: This position is an entry-level (0-2 years experience) role within retail operations, specifically focused on a specialized department (Custom Framing) while integrating general store operational duties. It serves as a foundational role for understanding retail workflows, customer engagement, and operational processes.

Reporting Structure: The Framer will report directly to store leadership (e.g., Store Manager, Assistant Manager, or Framing Department Lead if applicable), receiving direction on daily tasks, performance expectations, and operational standards.

Operations Impact: This role directly impacts revenue through custom framing sales and contributions to overall store sales by assisting customers and maintaining a positive shopping environment. It also influences customer loyalty and brand perception through exceptional service and quality custom framing solutions.

Growth Opportunities:

• Skill Development: Opportunity to become a proficient custom framer, mastering various techniques and equipment, and developing strong sales and customer service skills.

• Advancement: Potential to advance into roles such as Senior Framer, Framing Department Lead, or transition into other retail leadership positions within Michaels (e.g., Key Holder, Assistant Manager) by demonstrating consistent performance, leadership potential, and a strong understanding of retail operations.

• Cross-Training: Opportunity to gain experience in other store departments, broadening operational knowledge and a holistic understanding of retail management.

📝 Enhancement Note: This role is positioned as an entry point into retail operations with a specialization. Growth is likely to occur through mastering the core functions, demonstrating sales acumen, and potentially moving into supervisory or management roles within the store environment.

🌐 Work Environment

Office Type: Public retail store setting with a dedicated Custom Framing area.

Office Location(s): Store - 2292 Elida Rd, Lima, Ohio. The work environment is primarily customer-facing within the retail floor and a specialized framing shop.

Workspace Context:

• The primary workspace is a retail store, which is climate-controlled. Some stock rooms may not be climate-controlled.

• The framing shop environment includes specialized tools like a glass cutter and potentially a heat press, requiring careful adherence to safety protocols.

• Opportunities for collaboration exist with fellow associates on the sales floor and in stock rooms, fostering a team-oriented atmosphere.

Work Schedule: The role is full-time, with working hours that include nights, weekends, and early mornings. This schedule is typical for retail operations and requires flexibility.

📝 Enhancement Note: The work environment is dynamic and customer-focused, with specific safety considerations for the framing shop. Flexibility in scheduling is a key requirement due to the demands of retail operations.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief phone or online assessment to gauge basic qualifications and interest.

• In-Person Interview: This will be the primary opportunity to assess skills, experience, and cultural fit. Expect questions covering customer service scenarios, sales approaches, problem-solving in a retail context, and understanding of framing basics.

• Skills Assessment: A practical demonstration or detailed discussion about operating framing equipment, glass cutting, and measuring skills may be required.

• Team Interaction: You may meet with other team members or management to assess collaboration and communication style.

Portfolio Review Tips:

• Prepare Anecdotes: Since a formal portfolio isn't required, prepare specific examples (stories) from previous roles that demonstrate your:

  • Ability to build customer relationships and provide tailored solutions.
  • Success in achieving sales targets or exceeding expectations.
  • Experience with operational tasks like merchandising, stocking, or cash handling.
  • Problem-solving skills in a customer service or operational context.

• Framing Knowledge: Be ready to discuss any prior framing experience, your understanding of different materials, and your approach to quality craftsmanship. If no direct experience, emphasize your eagerness and ability to learn quickly.

• Company Alignment: Research Michaels' mission and values ("fuel the joy of creativity"). Be prepared to articulate how your approach aligns with fostering creativity and providing excellent customer experiences.

Challenge Preparation:

• Be ready to discuss how you would handle common retail scenarios, such as:

  • A customer with a complex framing request.

  • Resolving a complaint about a finished framing order.

  • Upselling framing services or related products.

  • Managing multiple customer requests simultaneously.

  • Ensuring safety and compliance in the framing area.

📝 Enhancement Note: The interview process will likely focus on practical skills, customer interaction capabilities, and a willingness to learn. Candidates should highlight any relevant experience and demonstrate enthusiasm for both the creative aspect of framing and the operational demands of retail.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Standard framing tools, including mat cutters, saws, jointers, and specialized equipment for various framing techniques.

• Glass Cutter: Essential for precise glass sizing and fitting.

• Heat Press: May be used for certain mounting or finishing processes.

• Point of Sale (POS) System: For processing transactions, managing customer orders, and potentially inventory lookups.

Analytics & Reporting:

• Basic reporting capabilities through the POS system for sales data, order tracking, and potentially inventory levels.

• Adherence to company-defined metrics for sales performance, production efficiency, and customer satisfaction. CRM & Automation:

• Customer Relationship Management (CRM): While not a dedicated CRM role, the emphasis on "building customer relationships" and "personal designer" implies utilizing customer information collected during the sales process to foster loyalty and repeat business. This may be managed through the POS system or specific customer order forms.

• Inventory Management Systems: Likely integrated with the POS, used for tracking stock levels of frames, mats, glass, and other framing supplies, as well as general store merchandise. This includes processes like SISO and Directed Replenishment.

📝 Enhancement Note: The technology stack is centered around specialized framing tools and standard retail POS systems. Proficiency in operating these tools safely and efficiently is crucial. The role involves using technology to facilitate sales, manage orders, and maintain inventory accuracy.

👥 Team Culture & Values

Operations Values:

• Creativity & Inspiration: A core value that drives the product offering and customer experience. Operations professionals are expected to support this by enabling creative solutions for customers.

• Customer Focus: Prioritizing customer needs and satisfaction through excellent service, personalized solutions, and a positive shopping environment.

• Quality & Craftsmanship: Upholding high standards in custom framing production and overall store presentation.

• Efficiency & Compliance: Adhering to SOPs, safety guidelines, and operational processes to ensure smooth store functioning and risk mitigation.

• Teamwork: Collaborating effectively with colleagues to achieve store goals and support a positive work atmosphere.

Collaboration Style:

• Cross-functional Integration: Working seamlessly with other store associates to ensure all customer needs are met, from initial inquiry to final purchase and beyond. This includes assisting in other departments when needed.

• Process Review: Embracing and contributing to the consistent application of company-defined processes and procedures to maintain operational standards.

• Knowledge Sharing: Willingness to share knowledge about framing techniques, customer service best practices, and operational efficiencies with team members.

📝 Enhancement Note: The culture at Michaels emphasizes creativity, customer engagement, and operational discipline. Team members are expected to embody these values, contributing to a supportive and productive retail environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Specialization with General Retail: Effectively managing the specific demands of custom framing while also contributing to broader store operations (customer service, stocking, cashiering).

• Customer Expectations: Meeting diverse customer needs and expectations for custom framing, which can range from simple to highly complex projects, often with budget constraints.

• Physical Demands: The role involves significant physical activity, including lifting heavy items and standing for long periods, which can be challenging over time.

• Learning Curve: Mastering framing equipment, techniques, and company-specific sales processes may require a dedicated learning period.

Learning & Development Opportunities:

• Framing Expertise: Intensive training on custom framing techniques, materials, and design principles.

• Sales & Customer Engagement: Development of consultative selling skills and techniques for building customer loyalty.

• Retail Operations Fundamentals: Gaining hands-on experience in various aspects of retail operations, including inventory management, merchandising, and POS systems.

• Potential Career Pathing: Opportunities to grow into leadership roles within Michaels stores through demonstrated performance and commitment.

📝 Enhancement Note: This role presents a good opportunity for individuals interested in a hands-on craft within a retail setting. The challenges are typical of entry-level retail positions with a specialized function, and the growth potential is tied to mastering these functions and demonstrating leadership qualities.

💡 Interview Preparation

Strategy Questions:

• "How would you approach a customer interested in custom framing for the first time?" (Assesses consultative sales and customer engagement skills).

• "Describe a time you had to balance multiple customer requests or tasks simultaneously. How did you prioritize?" (Evaluates time management and problem-solving).

• "What steps would you take to ensure the quality and accuracy of a custom framing order from start to finish?" (Tests understanding of process and attention to detail).

• "How do you handle a situation where a customer is unhappy with a product or service?" (Gauges customer service and conflict resolution skills). Company & Culture Questions:

• "What interests you about working at Michaels and specifically in the Custom Framing role?" (Assesses motivation and alignment with company values).

• "How do you define excellent customer service in a retail environment?" (Evaluates understanding of customer-centric operations).

• "What does 'fueling the joy of creativity' mean to you in the context of this role?" (Tests cultural fit and understanding of the brand). Portfolio Presentation Strategy:

• Framing Project Examples: If you have any personal framing projects or examples of work, be ready to describe them and the process you followed.

• Sales Achievements: Prepare specific examples of how you met or exceeded sales goals in previous roles, quantifying results where possible.

• Customer Service Scenarios: Have 2-3 concise stories ready that illustrate your ability to handle challenging customers, build rapport, and provide effective solutions.

• Operational Contributions: Be ready to discuss instances where you contributed to store organization, inventory accuracy, or efficient task completion.

📝 Enhancement Note: Interview preparation should focus on demonstrating a blend of creative problem-solving, customer service excellence, operational awareness, and a proactive sales attitude. Highlighting any hands-on experience or aptitude for learning technical skills will be beneficial.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided Workday link on the Michaels Careers website.

• Prepare your resume: Tailor it to highlight any customer service, sales, or hands-on technical experience. Quantify achievements with numbers and metrics whenever possible, especially related to sales or efficiency improvements.

• Research Michaels: Understand their mission, values, and product offerings. Familiarize yourself with their approach to custom framing and customer engagement.

• Practice interview responses: Prepare specific examples using the STAR method (Situation, Task, Action, Result) for common retail and customer service questions. Be ready to discuss your understanding of basic framing processes and your ability to learn new technical skills.

• Consider your portfolio: Even without a formal portfolio, think about how you would verbally present past achievements related to sales, customer service, and operational contributions.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.