Full time Retail Framer

📍 Job Overview

Job Title: Full-time Retail Framer

Company: Michaels Stores

Location: Store - 2853 David McLeod Blvd, Florence, South Carolina, United States

Job Type: Full time

Category: Retail Operations / Customer Service

Date Posted: 2026-08-07

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role focuses on providing exceptional customer service and building strong client relationships within a retail environment, specifically within the custom framing department.

• Responsibilities include expertly crafting custom framing solutions to meet customer needs and artistic visions, ensuring high-quality output and timely order completion.

• Key aspects involve maintaining store visual standards, including merchandising and stock replenishment, to create an inviting shopping experience.

• The position requires proficiency in operating specialized framing equipment and adhering to Standard Operating Procedures (SOPs) for operational efficiency and safety compliance.

📝 Enhancement Note: While the title is "Retail Framer," the core responsibilities and required skills indicate a blend of specialized craft (framing) and general retail operations. The emphasis on customer relationships and sales suggests a consultative sales approach within the framing service.

📈 Primary Responsibilities

• Engage customers proactively to understand their framing needs and preferences, utilizing consultative selling techniques to propose suitable solutions.

• Design and execute custom framing orders with precision and attention to detail, ensuring aesthetic appeal and structural integrity of the final product.

• Operate and maintain framing equipment, including but not limited to, glass cutters, mat cutters, and framing assembly tools, adhering to safety protocols.

• Maintain the visual presentation of the ready-made frame department and other assigned areas, ensuring products are well-organized, priced, and replenished.

• Assist customers in locating products throughout the store and provide informed product recommendations, enhancing the overall shopping experience.

• Process customer transactions accurately and efficiently using the cash register, adhering to all cash handling procedures and standards.

• Participate actively in inventory management tasks, including truck unloading, stocking, and maintaining accurate stock levels to support sales and prevent shrinkage.

• Uphold company policies and Standard Operating Procedures (SOPs) consistently to ensure compliance with legal requirements and operational standards.

• Contribute to a safe, clean, and clutter-free store environment, promoting safety awareness among team members and customers.

• Support and execute Omni-channel processes, such as buy-online-pickup-in-store (BOPIS) and ship-from-store, as required.

📝 Enhancement Note: The responsibilities blend direct customer interaction, specialized craft execution, and general retail operational duties. The emphasis on "Elevated ABC Deliver" implies a structured approach to customer engagement and sales within the framing service.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is typically expected for entry-level retail positions. Specific vocational training in framing or art is not explicitly required but could be beneficial.

Experience:

• 0-2 years of experience in a retail or customer-facing role.

• Demonstrated ability to learn and operate specialized equipment.

• Experience in sales or consultative selling is preferred. Required Skills:

• Basic computer skills for system navigation and transaction processing.

• Basic measuring skills for accurate framing and material selection.

• Ability to operate framing equipment and a glass cutter safely and effectively.

• Strong customer service and interpersonal communication skills for building rapport and understanding needs.

• Ability to work effectively in a fast-paced retail environment.

• Capacity to adhere to Standard Operating Procedures (SOPs) and safety guidelines. Preferred Skills:

• Previous retail experience, particularly in a specialized department or service area.

• Experience in selling products or services, with a proven ability to meet sales targets.

• Familiarity with art, design principles, or framing techniques.

• Experience with visual merchandising and maintaining store appearance standards.

• Proficiency in cash handling and point-of-sale (POS) systems.

📝 Enhancement Note: The "basic" nature of the required skills suggests that significant on-the-job training will be provided, particularly for the framing equipment and specialized processes. The preference for sales experience highlights the revenue-generating aspect of the role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly requested, candidates are expected to demonstrate their understanding of processes through their application and interview.

• Applicants should be prepared to discuss past experiences involving process adherence, quality control in their work, and customer interaction scenarios.

• For framing-specific contributions, examples of past projects (even personal ones) demonstrating attention to detail, material selection, and problem-solving in a creative context would be beneficial.

• Candidates should be ready to articulate how they have contributed to sales or customer satisfaction in previous roles, highlighting measurable outcomes if possible. Process Documentation:

• Candidates should be prepared to discuss their understanding and application of Standard Operating Procedures (SOPs) and company programs.

• The ability to follow established workflows for order taking, production, and customer service is critical.

• Discussion during the interview may involve how one would approach documenting or improving a simple process, demonstrating an understanding of workflow optimization.

📝 Enhancement Note: Given the entry-level nature of the role and its focus on retail operations, a formal portfolio is unlikely to be a strict requirement. Instead, the interview process will likely assess practical skills and process adherence through behavioral questions and situational assessments.

💵 Compensation & Benefits

Salary Range:

• Estimated Range: $12.00 - $16.00 per hour.

• Methodology: Based on typical entry-level retail positions with specialized duties in Florence, South Carolina, considering factors like minimum wage, cost of living, and the retail industry standard for roles requiring some specialized skills. This range also accounts for the "Full time" employment type which may command a slightly higher hourly rate or eligibility for benefits.

• Note: Actual salary will vary based on experience, performance, and specific store compensation structures.

Benefits:

• Health & Wellness:

  • Medical, Dental, and Vision coverage
  • Telemedicine services
  • Employee Assistance Program (EAP)
  • Flexible Spending Accounts (FSAs) for healthcare and dependent care

• Financial Security:

  • 401(k) plan with employer match
  • Commuter benefits

• Professional Development:

  • Tuition assistance
  • Adoption assistance

• Employee Perks:

  • Employee discounts on Michaels products

  • Access to partner discount programs Working Hours:

• This is a full-time position, typically requiring approximately 40 hours per week.

• Work schedules will include nights, weekends, and early mornings, reflecting typical retail operating hours. Flexibility is expected to meet business needs.

📝 Enhancement Note: The benefits package is comprehensive for a retail position, indicating Michaels' investment in its full-time employees. The inclusion of tuition and adoption assistance suggests a commitment to employee well-being and growth beyond the immediate role.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is the largest specialty arts and crafts retail chain in North America, providing a wide range of supplies for various creative activities.

Company Size: Michaels operates over 1,300 stores in 49 states and Canada, with a significant employee base. This indicates a large, established retail organization with structured operational processes.

Founded: 1973, headquartered in Irving, Texas. This long history suggests stability and a deep understanding of the retail and creative markets.

Team Structure:

• The Retail Framer will be part of a store-level team, reporting to store management (e.g., Store Manager, Assistant Store Manager, or Department Specialist).

• The team will include other sales associates, cashiers, and potentially specialized roles depending on store size.

• Collaboration is key, with frequent interaction with colleagues across different departments for customer assistance, stocking, and operational tasks. Methodology:

• Michaels emphasizes customer-centric operations, focusing on building relationships and providing solutions.

• The company utilizes Standard Operating Procedures (SOPs) to ensure consistency in service, sales, and operational execution across all locations.

• Data-driven approaches are likely employed for inventory management, sales performance tracking, and merchandising strategies, though the Framer role will focus on executing these at the store level.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company's focus on "creating and celebrating" suggests a culture that values creativity, community, and personal expression, which should resonate with individuals in a framing role. The structured SOPs are crucial for consistency in a large retail chain.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at an entry-level or junior associate level within the retail operations framework. It serves as a foundational position for individuals interested in customer service, sales, and specialized craft execution within a retail setting.

Reporting Structure: The Retail Framer typically reports to a Store Manager, Assistant Store Manager, or a designated Department Lead/Specialist. This structure provides direct supervision and guidance for daily tasks and performance.

Operations Impact: The Framer directly impacts store revenue through custom framing sales and contributes to overall store profitability by driving customer satisfaction, maintaining visual standards, and supporting efficient store operations. Their role in customer engagement is crucial for building loyalty and repeat business.

Growth Opportunities:

• Skill Development: Opportunity to become a skilled custom framer, mastering techniques and product knowledge.

• Sales Proficiency: Develop consultative selling skills and product knowledge to increase sales performance.

• Leadership Potential: Potential to advance into roles like Department Specialist, Key Holder, Assistant Store Manager, or Store Manager through demonstrated performance and leadership capabilities.

• Cross-Training: Opportunity to learn other store functions, broadening skill sets within the retail environment.

📝 Enhancement Note: While not a traditional "operations" role in the sense of system optimization or process engineering, this position offers a clear pathway for growth within the retail sector, emphasizing customer engagement, sales, and operational execution at the store level.

🌐 Work Environment

Office Type: Public retail store setting. The primary workspace is the sales floor and the dedicated custom framing area within the store.

Office Location(s): The specific store location is 2853 David McLeod Blvd, Florence, South Carolina. This is a customer-facing environment.

Workspace Context:

• The work environment is a busy, public retail store, requiring constant interaction with customers and colleagues.

• The frame shop area is equipped with specialized tools and machinery, including a glass cutter and heat press, which requires careful operation and adherence to safety protocols.

• While main retail areas are climate-controlled, some stock rooms might not be, and outdoor work may be required for tasks like retrieving shopping carts or during truck unloading.

• Opportunities for collaboration with other team members are frequent, essential for smooth store operations and customer service. Work Schedule:

• Full-time position, approximately 40 hours per week.

• Schedules will include nights, weekends, and early mornings to align with retail operating hours. Flexibility in scheduling is a key requirement.

📝 Enhancement Note: The work environment is dynamic and customer-focused, demanding adaptability and a strong commitment to service. The specialized nature of the frame shop requires a dedicated and safe workspace.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Application: Submit resume and complete the online application.

• Screening: A brief phone or video screening may occur to assess basic qualifications and interest.

• In-Person Interview: Typically involves a one-on-one interview with the Store Manager or Assistant Store Manager. This will focus on behavioral questions, situational scenarios, and assessing cultural fit.

• Skills Assessment: May include a practical demonstration or discussion of framing equipment operation, measuring skills, or customer interaction scenarios.

• Final Interview/Offer: Depending on the store's process, there may be a final discussion or an offer extended.

Portfolio Review Tips:

• A formal portfolio is unlikely for this role. Instead, focus on preparing examples from past experiences that demonstrate:
  • Customer Service Excellence: Situations where you went above and beyond for a customer.
  • Problem-Solving: How you handled a challenging customer request or a difficult situation.
  • Sales Acumen: Examples of successfully selling a product or service, or meeting sales targets.
  • Attention to Detail: Instances where precision and accuracy were critical to your work.
  • Technical Aptitude: If you have prior experience with tools or equipment, be ready to discuss it.

Challenge Preparation:

• Be prepared for situational questions such as:

  • "How would you handle a customer who is unhappy with their custom framing order?"
  • "Describe a time you had to persuade a customer to purchase a higher-value product."
  • "How do you prioritize tasks when multiple customers need assistance simultaneously?"

• Demonstrate an understanding of the importance of safety protocols when discussing equipment operation.

• Articulate your understanding of "building customer relationships" and how that translates to sales and loyalty.

📝 Enhancement Note: The interview process will likely be behavioral and situational, assessing how candidates apply their skills and experience to real-world retail challenges. Preparation should focus on showcasing customer service, sales potential, and a willingness to learn specialized skills.

🛠 Tools & Technology Stack

Primary Tools:

• Framing Equipment: Mat cutters, glass cutters, framing assembly tools (e.g., points drivers, staple guns), possibly heat presses for specific mounting techniques.

• Measuring Tools: Tape measures, rulers, calipers.

• Point of Sale (POS) System: For processing transactions, managing customer orders, and inventory lookups.

• Basic Computer Systems: For accessing internal company systems, training modules, and potentially online order management.

Analytics & Reporting:

• While the Framer may not directly use complex analytics tools, they will interact with systems that track:

  • Sales performance metrics (individual and store-level).

  • Inventory levels for framing materials and ready-made frames.

  • Customer order history and status. CRM & Automation:

• Customer Relationship Management (CRM) Aspects: The role involves direct customer interaction that builds relationships, contributing to customer loyalty. The POS system may have basic CRM functionalities to track customer purchases and preferences.

• Order Management Systems: To input, track, and manage custom framing orders from inception to completion.

📝 Enhancement Note: Proficiency with specialized framing tools and standard retail POS systems is essential. The role requires a willingness to learn new equipment and software specific to Michaels' operational procedures.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and satisfaction to build lasting relationships and drive sales.

• Creativity & Passion: Encouraging a creative spirit that translates into unique framing solutions and a positive store atmosphere.

• Quality & Craftsmanship: Commitment to producing high-quality custom framing that meets customer expectations and company standards.

• Teamwork & Collaboration: Working effectively with colleagues to ensure smooth store operations and a supportive work environment.

• Efficiency & Accountability: Adhering to processes, managing time effectively, and taking ownership of tasks and responsibilities.

Collaboration Style:

• Cross-Functional Integration: Working seamlessly with other store associates to assist customers, manage inventory, and handle operational duties.

• Process Adherence Culture: A strong emphasis on following Standard Operating Procedures (SOPs) to ensure consistency and quality across all framing orders and store operations.

• Feedback Exchange: Openness to receiving and providing constructive feedback to improve individual performance and team efficiency.

📝 Enhancement Note: The company culture likely emphasizes a balance between fostering creativity and maintaining operational discipline. Team members are expected to be both customer-centric and process-oriented.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Craftsmanship with Speed: Meeting customer expectations for high-quality custom framing while also adhering to production timelines and store operational demands.

• Handling Diverse Customer Needs: Effectively addressing a wide range of customer requests, budgets, and aesthetic preferences for framing projects.

• Maintaining Store Standards: Juggling direct customer service, custom framing work, and general store maintenance (merchandising, stocking, cleanliness).

• Learning Specialized Equipment: Mastering the operation and maintenance of framing tools and machinery safely and efficiently.

Learning & Development Opportunities:

• Framing Mastery: Deepen expertise in various framing techniques, matting options, glass types, and preservation methods.

• Sales and Customer Engagement: Develop advanced consultative selling skills and customer relationship management techniques.

• Retail Operations Knowledge: Gain comprehensive understanding of retail store management, inventory control, visual merchandising, and POS systems.

• Potential for Advancement: Career path opportunities into management or specialized roles within Michaels.

📝 Enhancement Note: The role presents opportunities for developing both specialized craft skills and broader retail operational competencies, appealing to individuals seeking a hands-on role with tangible results and potential for career progression.

💡 Interview Preparation

Strategy Questions:

• Operations Strategy: Be prepared to discuss how you would prioritize tasks when faced with multiple customer requests and framing orders simultaneously. Think about how you would ensure quality control in your framing work.

• Collaboration & Stakeholder Management: Describe a time you had to work with a difficult customer or colleague. How did you ensure a positive outcome? How do you approach building rapport with customers?

• Problem-Solving: If a customer is unhappy with a framing quote or design, how would you address their concerns and find a solution? How do you ensure accuracy when taking measurements and placing orders?

Company & Culture Questions:

• Research Michaels' mission, values, and commitment to creativity. Be ready to explain why you are drawn to this company and this specific role.

• Discuss your understanding of customer service in a retail environment and how you contribute to a positive team atmosphere.

• How do you ensure you are up-to-date with product knowledge and company procedures? Portfolio Presentation Strategy:

• Since a formal portfolio isn't required, prepare to verbally present examples from your past experiences that highlight:

  • Customer Success Stories: Detail specific instances where you provided excellent service or resolved a customer issue effectively.
  • Sales Achievements: If applicable, discuss times you exceeded sales goals or successfully upsold a product or service.
  • Process Adherence: Explain how you've followed procedures in previous roles to ensure accuracy and efficiency.
  • Technical Skills: Be ready to discuss your comfort level with tools and equipment, and your ability to learn new technical processes.

📝 Enhancement Note: Focus on demonstrating enthusiasm for the craft of framing, strong customer service skills, and a proactive approach to learning and problem-solving. Quantifiable achievements in sales or customer satisfaction will be highly beneficial.

📌 Application Steps

To apply for this Full-time Retail Framer position:

• Submit your application through the provided link on the Michaels Careers portal.

• Resume Optimization: Tailor your resume to highlight relevant experience in customer service, sales, any craft or hands-on work, and comfort with tools/equipment. Use keywords from the job description such as "custom framing," "customer service," "sales," "merchandising," and "cash handling."

• Portfolio Preparation (Verbal): Mentally prepare specific examples from your work history that showcase your customer service skills, problem-solving abilities, attention to detail, and any sales successes. Be ready to articulate these clearly during an interview.

• Company Research: Familiarize yourself with Michaels' mission, values, and product offerings, particularly their custom framing services. Understand their commitment to creativity and customer experience.

• Interview Practice: Practice answering common retail interview questions, especially those related to customer interaction, sales scenarios, and handling challenges. Be prepared to discuss your understanding of the framing process and your willingness to learn.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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