Full Time Framer

📍 Job Overview

Job Title: Full Time Framer

Company: Michaels Stores

Location: Store - 13-1585 Kenaston Blvd, Unit #K4, Winnipeg, MB, Canada

Job Type: FULL_TIME

Category: Retail Operations / Custom Framing

Date Posted: 2026-05-05

Experience Level: 0-2 Years

Remote Status: On-site

🚀 Role Summary

• Drive customer engagement and build lasting relationships through personalized custom framing solutions and elevated sales experiences.

• Achieve and exceed sales and production targets by leveraging expertise in custom framing and understanding customer needs.

• Provide operational support and leadership in the absence of the Framing Manager, ensuring seamless daily operations.

• Contribute to team development by assisting with training and onboarding of new team members, fostering a culture of continuous improvement.

• Maintain exceptional store presentation, including merchandising, inventory management, and adherence to Standard Operating Procedures (SOPs).

📝 Enhancement Note: This role is fundamentally a blend of direct customer sales, custom service delivery, and operational support within a retail environment, specifically focused on the custom framing department. The "Framer" title implies a hands-on element with the product, requiring technical skill in addition to sales and customer service. The emphasis on "Elevated ABC Deliver" suggests a structured sales methodology focused on building rapport and providing solutions.

📈 Primary Responsibilities

• Execute the "Elevated ABC Deliver" sales methodology to build strong customer relationships and create memorable custom framing solutions.

• Meet and exceed individual sales and production goals for the custom framing department, contributing to overall store performance.

• Act as a lead associate, providing guidance and support to the team, and stepping into management responsibilities when the Framing Manager is unavailable.

• Assist in the training and development of fellow team members, sharing knowledge of framing processes, sales techniques, and operational standards.

• Complete custom framing orders with a high degree of quality and within established timelines, ensuring customer satisfaction.

• Maintain the visual presentation and stock levels of the ready-made frame department, as well as participating in SISO (Sold In, Stock Out) and Directed Replenishment processes.

• Deliver friendly and efficient customer service, assisting shoppers in locating products and providing solutions to their creative needs.

• Ensure a fast and friendly checkout experience, adhering strictly to cash handling and transaction processing standards.

• Uphold Standard Operating Procedures (SOPs) and company programs to ensure compliance and operational excellence.

• Actively participate in shrink reduction and safety programs to maintain a secure and hazard-free work environment.

• Engage positively with colleagues, demonstrating respect, promoting company values, and serving as a role model for professional conduct.

• Assist with truck un-load and stocking processes, ensuring adherence to truck standards and budget constraints.

• Operate the cash register and execute all cash handling procedures with accuracy and integrity.

• Acknowledge and assist customers, helping them find products and offering relevant solutions.

• Educate customers on the benefits of the Rewards program and facilitate enrollments.

• Inform customers about the Voice of Customer (VOC) survey to gather feedback and drive service improvements.

• Support and execute Omni-channel processes, ensuring a seamless customer experience across all sales channels.

📝 Enhancement Note: The responsibilities are heavily weighted towards customer interaction, sales, and operational execution within the framing department. The inclusion of "Act in lead capacity in the absence of the Framing Manager" and "Support and assist Framing Manager in driving KPI’s achievement" suggests a potential for advancement and a need for proactive leadership qualities. The Omni-channel support indicates a modern retail approach.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is generally expected for retail roles. Specific post-secondary education is not typically required but may be advantageous.

Experience:

• 0-2 years of experience in a customer-facing role, preferably within a retail or service environment.

Required Skills:

• Basic computer proficiency for point-of-sale systems and potential order management.

• Fundamental measuring skills for accurate framing specifications.

• Ability to operate framing equipment and a glass cutter safely and effectively.

• Strong customer service orientation with an aptitude for building rapport and understanding needs.

• Basic sales skills with a focus on solution-selling and product recommendation.

• Cash handling proficiency and accuracy.

• Ability to follow Standard Operating Procedures (SOPs) and company policies.

Preferred Skills:

• Previous retail experience, particularly in a specialty or custom service environment.

• Proven experience in selling products and/or services directly to customers.

• Familiarity with custom framing processes and materials.

• Experience in visual merchandising and maintaining department presentation.

• Basic understanding of inventory management principles.

📝 Enhancement Note: The requirements lean towards entry-level to early-career professionals. The emphasis is on foundational skills like customer service, basic technical aptitude (measuring, equipment operation), and a willingness to learn. Preferred skills indicate areas where candidates can differentiate themselves, especially prior retail sales or framing experience.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrate a portfolio showcasing successful customer interactions and problem-solving scenarios in a retail or service context.

• Include examples of how you have met or exceeded sales targets and contributed to team performance.

• Present documentation or descriptions of processes you have followed to ensure quality and efficiency in tasks.

Process Documentation:

• Be prepared to discuss your understanding of Standard Operating Procedures (SOPs) and how you ensure adherence.

• Articulate your process for handling customer inquiries and providing solutions, especially for custom orders.

• Describe your approach to maintaining a clean, organized, and well-merchandised work area.

• Explain how you would manage inventory and replenishment tasks for relevant departments.

📝 Enhancement Note: While a formal "operations portfolio" might not be standard for this entry-level retail role, candidates are expected to demonstrate their understanding of processes and their ability to execute them effectively. This section focuses on showcasing practical experience and adherence to operational standards through examples and discussion rather than a formal submission of documents. The emphasis is on process execution and customer-centric problem-solving.

💵 Compensation & Benefits

Salary Range: Based on typical full-time retail associate roles in Winnipeg, MB, Canada, with 0-2 years of experience, the estimated hourly wage would likely fall between CAD $15.00 and $18.00. This range is an estimate and may vary based on specific skills, performance during the interview process, and the company's internal compensation structure.

Benefits:

• Health Insurance: Comprehensive coverage including medical, dental, and vision plans.

• Paid Time Off (PTO): Accrued time off for vacation, personal needs, and sick days.

• Tuition Assistance: Support for continuing education and professional development.

• Employee Discounts: Generous discounts on Michaels products and services.

• Potential for performance-based bonuses or incentives.

• Opportunities for advancement within the company.

Working Hours: This is a full-time position. The standard work week is typically 40 hours, with flexibility required to work nights, weekends, and early mornings, including holidays, to meet business needs. Scheduling will be based on store operational requirements and team coverage.

📝 Enhancement Note: The salary estimate is based on general retail industry benchmarks for full-time associates in a major Canadian city like Winnipeg. The provided benefits are directly from the job description's supplementary information, highlighting a strong package for retail employees. The working hours note emphasizes the need for flexibility common in retail operations.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading retailer in North America for arts, crafts, and home décor, catering to hobbyists, artists, and individuals seeking creative supplies and custom framing services.

Company Size: Large, with over 1,300 stores across North America and a significant online presence. This indicates a well-established corporate structure with defined processes and opportunities for career growth.

Founded: 1973. With a long history, Michaels has a mature brand identity and established operational frameworks.

Team Structure:

• The framing department is typically a specialized unit within a larger retail store team, led by a Framing Manager.

• Team members in this department, including the Framer, work collaboratively to meet sales, production, and customer service goals.

Methodology:

• Data Analysis & Insights: While not deeply analytical for this specific role, the Framing Manager will likely use sales data (KPIs) to drive performance. The Framer contributes by accurately recording sales and production details.

• Workflow Planning & Optimization: Adherence to SOPs is key. The Framer is expected to follow established workflows for order taking, production, and customer service to ensure consistency and efficiency.

• Automation & Efficiency: While direct automation might be limited for the Framer role, efficient use of framing equipment and point-of-sale systems contributes to overall store efficiency.

Company Website: www.michaels.com / www.michaels.ca

📝 Enhancement Note: The company culture is centered around creativity, customer service, and team collaboration. The large scale of Michaels suggests a structured environment with clear operational guidelines, but also opportunities for career progression. The framing department operates as a specialized hub within the broader retail store.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at an entry-level to early-career stage within retail operations, specifically focused on a specialized department (Custom Framing). It involves direct customer interaction, sales, and hands-on production/service delivery.

Reporting Structure: The Full Time Framer reports directly to the Framing Manager. They may also take direction from the Store Manager or Assistant Store Manager in certain operational contexts.

Operations Impact: The Framer's impact is directly tied to customer satisfaction through quality custom framing and positive sales interactions. They contribute to store revenue through direct sales and to operational efficiency by maintaining department standards and supporting the team. High-quality framing and excellent service can lead to repeat business and positive word-of-mouth marketing.

Growth Opportunities:

• Skill Advancement: Develop expertise in custom framing techniques, materials, and design consultation, becoming a subject matter expert.

• Leadership Development: Progress to a Lead Framer or Assistant Framing Manager role, taking on more responsibility for team supervision, training, and operational management.

• Cross-Departmental Mobility: Gain experience across various store functions, potentially moving into roles in visual merchandising, inventory management, or general store management.

• Regional/Corporate Opportunities: With proven performance and experience, opportunities may arise for roles at a district or corporate level within Michaels, focusing on operations, training, or merchandising.

📝 Enhancement Note: This role serves as a strong foundation for a career in retail operations. The emphasis on customer service, sales, and departmental management provides a clear path for advancement within Michaels, either within specialized departments or into broader store leadership.

🌐 Work Environment

Office Type: Public retail store setting. The primary workspace is the retail floor and the dedicated custom framing shop area within the store.

Office Location(s): 1585 Kenaston Blvd, Unit #K4, Winnipeg, MB, Canada. This is a specific retail location.

Workspace Context:

• The work environment is customer-facing, requiring constant interaction with shoppers in a public retail space.

• The framing shop area is equipped with specialized tools such as a glass cutter and heat press, necessitating adherence to safety protocols.

• Opportunities for collaboration exist with other store team members and management, fostering a team-oriented atmosphere.

Work Schedule: A full-time schedule typically involves 40 hours per week, requiring flexibility to work evenings, weekends, and holidays. This dynamic schedule is common in retail to ensure adequate customer service coverage during peak hours and operational needs.

📝 Enhancement Note: The work environment is typical of a specialty retail store, with a focus on customer engagement and hands-on product work within the framing department. Flexibility in scheduling is a key aspect of this on-site role.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely an online application followed by a brief phone screen to assess basic qualifications and interest.

• In-Person Interview: This will likely involve meeting with the Framing Manager and potentially the Store Manager. Expect questions about customer service experience, sales aptitude, and problem-solving.

• Skills Demonstration: You may be asked to demonstrate basic measuring skills or discuss your approach to operating framing equipment. A practical assessment might be part of the interview.

• Situational Questions: Be prepared to answer questions about how you would handle specific customer scenarios (e.g., a customer unhappy with a framing choice, a difficult sales conversation, managing multiple customer requests).

• Company Culture Fit: Assess your alignment with Michaels' values of creativity, teamwork, and customer focus.

Portfolio Review Tips:

• Focus on Customer Service & Sales: Since a formal portfolio isn't explicitly required, prepare to discuss specific examples from past roles where you excelled in customer service, resolved issues, or drove sales. Quantify achievements where possible (e.g., "Increased add-on sales by X%").

• Showcase Problem-Solving: Have examples ready of how you've tackled challenges in a retail or service setting, especially those involving product customization or customer satisfaction.

• Highlight Technical Aptitude: Be ready to talk about your comfort level with tools, equipment, and learning new technical processes, referencing your experience with measuring, operating equipment, or any DIY/crafting experience.

• Demonstrate Operational Awareness: Discuss your understanding of importance of SOPs, maintaining a clean workspace, and contributing to team goals.

Challenge Preparation:

• Customer Scenario Role-Play: Practice how you would greet, engage, and consult with a customer looking for custom framing. Consider how you'd ask discovery questions to understand their needs.

• Handling Objections: Prepare responses for common sales objections or customer complaints related to product, price, or service.

• Teamwork Scenarios: Think about how you've collaborated with colleagues to achieve a common goal or supported team members.

📝 Enhancement Note: The application process will likely focus on assessing practical skills, customer service aptitude, and cultural fit. Candidates should be prepared to articulate their experience through examples and be ready for potential hands-on demonstrations or role-playing.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: Essential for processing transactions, managing customer orders, and potentially tracking inventory. Proficiency with a modern POS is expected.

• Custom Framing Equipment: Includes specialized machinery for cutting mats, assembling frames, and potentially heat presses for mounting. Safe and proficient operation is critical.

• Glass Cutter: A fundamental tool for precisely cutting glass or acrylic to fit custom frames.

• Measuring Tools: Tape measures, rulers, and potentially specialized measuring jigs for accurate framing dimensions.

Analytics & Reporting:

• While the Framer may not directly use advanced analytics tools, they will interact with reporting through the POS system, contributing data on sales, order volume, and product mix.

CRM & Automation:

• Customer Relationship Management (CRM): The POS system often has CRM functionalities for tracking customer purchases, preferences, and loyalty program status (e.g., Rewards program).

• Order Management System: Integrated with the POS, this system tracks custom framing orders from placement through production to completion.

📝 Enhancement Note: The technology stack for this role is practical and directly related to retail operations and custom framing. Proficiency with POS systems and specialized framing equipment is a core requirement. Basic computer skills are also noted.

👥 Team Culture & Values

Operations Values:

• Creativity & Joy: Michaels fosters an environment where creativity is celebrated, encouraging both employees and customers to explore their artistic passions.

• Customer Focus: A strong emphasis on providing exceptional customer service, building relationships, and ensuring customer satisfaction with products and experiences.

• Teamwork & Collaboration: Encouraging associates to support each other, share knowledge, and work together to achieve store goals.

• Integrity & Respect: Upholding ethical standards in all dealings, treating colleagues and customers with respect, and fostering an inclusive environment.

• Efficiency & Quality: Commitment to executing tasks accurately and efficiently, maintaining high standards for product quality and store presentation.

Collaboration Style:

• Cross-functional Interaction: Associates are expected to collaborate with colleagues across different departments to assist customers and ensure smooth store operations.

• Supportive Environment: The culture promotes mutual support, with team members assisting each other, particularly during busy periods or when specific expertise is needed.

• Feedback Exchange: An open environment for sharing feedback constructively, especially between team members and management, to drive continuous improvement in service and operations.

📝 Enhancement Note: The team culture at Michaels is built around the core values of creativity, customer centricity, and teamwork. Associates are encouraged to be collaborative and supportive, contributing to a positive and productive work environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing customer interactions and sales goals while also ensuring timely and high-quality production of custom framing orders.

• Customer Expectations Management: Handling diverse customer needs and expectations, especially for custom items, and ensuring satisfaction even with complex requests.

• Technical Skill Acquisition: Quickly learning and mastering the operation of framing equipment and techniques to meet production standards.

• Pace of Retail: Adapting to the fast-paced retail environment, including peak seasons, busy weekends, and the need for flexibility in scheduling.

• Shrink and Safety: Proactively contributing to loss prevention and maintaining a safe work environment, especially when working with specialized equipment.

Learning & Development Opportunities:

• Custom Framing Specialization: Deepen expertise in mat cutting, frame assembly, design consultation, and material selection.

• Sales & Customer Service Training: Enhance skills through company-provided training on sales techniques, customer relationship management, and problem-solving.

• Leadership Development: Opportunities to take on lead responsibilities, mentor new team members, and potentially move into supervisory roles.

• Product Knowledge: Continuous learning about new products, materials, and trends in the arts, crafts, and framing industries.

📝 Enhancement Note: This role presents opportunities to develop specialized skills in custom framing and retail operations, alongside essential customer service and sales competencies. The challenges are typical of a hands-on retail role with a service component, offering a solid foundation for career growth.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you successfully helped a customer find the perfect solution for their needs. What was your approach?" (Focus on discovery, empathy, and solution-orientation.)

• "How do you prioritize tasks when you have multiple customer requests and production deadlines simultaneously?" (Highlight time management, organizational skills, and ability to escalate when necessary.)

• "What do you understand about custom framing, and what interests you about this aspect of retail?" (Show genuine interest in the craft and the customer's creative projects.)

• "How do you ensure quality and accuracy in your work, especially when dealing with precise measurements?" (Emphasize attention to detail and adherence to standards.)

Company & Culture Questions:

• "Why are you interested in working for Michaels?" (Connect your passion for creativity, art, or customer service to the company's mission.)

• "What do you know about our custom framing services?" (Show you've done some research on the specific department.)

• "How do you contribute to a positive team environment?" (Discuss collaboration, support, and open communication.)

Portfolio Presentation Strategy:

• Verbal Examples: Be ready to vividly describe past experiences that showcase your skills. Use the STAR method (Situation, Task, Action, Result) to structure your answers.

• Highlight Sales Achievements: If you have sales data, be prepared to share it. Even without hard numbers, describe successful sales interactions and how you contributed to revenue.

• Demonstrate Technical Aptitude: If asked, be prepared to talk through how you would measure for a frame, or discuss your comfort level with tools. If you have relevant craft experience, mention it.

• Showcase Problem-Solving Scenarios: Detail a time you turned a challenging customer situation into a positive outcome.

📝 Enhancement Note: Interview preparation should focus on demonstrating strong customer service, sales acumen, technical aptitude, and a cultural fit with Michaels. Be ready to provide specific examples and articulate your approach to common retail challenges.

📌 Application Steps

To apply for this Full Time Framer position:

• Submit your application through the provided link on the Michaels careers portal.

• Resume Optimization: Tailor your resume to highlight customer service, sales experience, any technical or craft skills, and examples of reliability and attention to detail. Use keywords from the job description such as "customer service," "sales," "measuring skills," and "operating equipment."

• Prepare for Interview Questions: Practice answering common retail interview questions, focusing on your ability to build customer relationships, drive sales, and handle operational tasks. Be ready to discuss any custom framing or crafting experience you may have.

• Research Michaels: Familiarize yourself with Michaels' mission, values, products, and specifically their custom framing services. Understand their commitment to creativity and customer experience.

• Be Ready for a Skills Assessment: Depending on the interview stage, you might be asked to demonstrate basic measuring skills or discuss your approach to operating equipment.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

---